Concentration: Human Resource Management
Mississippi Department of Human Services
Human Resource Internship
May 2018 - March 2019
Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system
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Senior IT leader focused on process improvement and organizational development with extensive experience working with multi-channel retail, technology, healthcare, and insurance companies. Subject matter expert in Software Quality Assurance (SQA) who communicates effectively with people at all levels of the organization, including stakeholders, customers and outside vendors.
Driven marketing executive with [Number] years experience with Fortune 100 firms. Offers an extensive background in all aspects of marketing and marketing management, easily moving from vision and strategy to hands-on implementation.
Canberra, Meriden, CT, Consulting QA Manager, 2007-2009
Docuware (formerly Westbrook Tech), Branford, CT, QA Manager, 2005-2007
Aetna, Middletown, CT, QA Lead, 2002-2005
Mirror Worlds Technologies, New Haven, CT, QA Lead, 2000-2002
McKesson HBOC, Amherst, MA, QA Lead, 1999-2000
Pfizer, Groton, CT, QA Consultant, 1999
Wonderware (formerly Marcam Solutions, Inc.), Newton, MA, QA Lead, 1998-1999
Take a look at the most common Program Manager skills, don't hesitate to use them in your resume to catch recruiters' attention.
Experienced professional within the field of Program Management. Proven capacity in lead Digital Transformations based on the systematic application of the best in class industry practices, such as: Project Management, Change Management, Corporate Strategy and Innovation. Skilled in drive complex situation, risk mitigation, opportunities identification, value creation and strategic partners development.
PMO & APPS development start-up. Requirement analysis, design and prototyping, coding, testing cycle, launch to market and maintenance.
Managed Services Program Director for CBL Bahamas Project (Aliv Operator).
Roles: PMO, Fields Operations & NOC (network operations manager). Scope: 270+ sites, 15+ direct reporters, +10 Business partners. Network & Technologies: SRAN,CS,PS, EPC, IP Multimedia Sub-system (IMS), Charging System (OCS) & SDM. 3G, 4G, LTE & VoLTE (including Verizon roaming feature). OSS & BSS. Achievements:
Innovation Program Director & Service Culture Program Manager
Designed and implemented the transformation initiatives of Innovation and Service Culture with impacts in more than 3000 employees across the GSC (Global Service Center).
Roles: PMO, Coach, Change Manager driver & Innovation Evangelist. Scope: +100 innovation projects portfolio, 25+ innovation PMs, 20+ implemented projects. Responsible for the programs governance, budget, procurement, corporate communications, milestones delivery and programs/projects schedules. Achievements:
Responsible for all technical aspects to support the day-to-day operations. Scope: Call Center, field technical support, warehouse, logistics, HW repairs, SW development, SW testing and IT infrastructure. 30+ direct reporters, 140+ gaming rooms and 9000+ machines all over Mexico. Achievements:
Responsible of the technical post-sales service for Samsung Mexico. Scope: Product Engineers team (Audio/Video, TVs, Domestic appliances, Air Conditioning, Computers, Photography and Mobiles phones), B2B, Call Center, repair service centres network, quality assurance and regulatory bodies compliance (NOM, FIDE, NYSE and customs clearance). 30+ direct reporters, +90 service partners. Technical liaison with the R&D teams in Korea. Achievements:
Project Manager in chief for LATAM IT projects and initiatives (ABIS solutions). Scope: INE (Mexico), TSD (Costarica) & RENIEC (Peru). Roles: PMO, technical consultant and contract management. Responsible for the budget, procurement, customer support and programes governance committees. Technical liaison with the R&D teams in France. Achievements: