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Executive Profile

Experienced professional within the field of Program Management. Proven capacity in lead Digital Transformations based on the systematic application of the best in class industry practices, such as:  Project Management, Change Management, Corporate Strategy and Innovation. Skilled in drive complex situation, risk mitigation, opportunities identification, value creation and strategic partners development.

Professional Highlights
  • Projects and Programs Direction
  • C-Level negotiations
  • Government & regulatory bodies compliance & negotiations 
  • PMO and corporate strategy implementation
  • Telecom managed services
  • Fluent in English
  • MBA (Master in Business Administration)
  • Certifications: PMI-PMP, ITILv3 & Scrum Master
  • Strong communications skills
  • Cross-functional team coaching & leadership
  • Specialized in: IT, Telecom & Innovation
  • International exposure:  USA, France, Germany, Netherlands, Sweden, Peru, Caribbean & Central America
Professional Experience
Managing Director Jul 2017
PIN Technologies

PMO & APPS development start-up. Requirement analysis, design and prototyping, coding, testing cycle, launch to market and maintenance. 

Achievements:

  • Tracker PIN.- IoT app based on GPS and GSM technologies able to support multiple users and vendors of tracking devices. Operating in 15 countries.
Program Manager Director for LATAM Jun 2016 to Jun 2017
HUAWEI Technologies

Managed Services Program Director for CBL Bahamas Project (Aliv Operator).

Roles: PMO, Fields Operations & NOC (network operations manager). Scope: 270+ sites, 15+ direct reporters, +10 Business partners. Network & Technologies: SRAN,CS,PS, EPC, IP Multimedia Sub-system (IMS), Charging System (OCS) & SDM. 3G, 4G, LTE & VoLTE (including Verizon roaming feature). OSS & BSS. Achievements:

  • Full stack implementation of the Managed Services for Aliv (newest operator at Bahamas). Value: $66 MUSD. 
  • Telcel roll-out of 1500+ sites with monthly completion rate of 180%.
Strategic Program Director Oct 2013 to Apr 2016
Ericsson

Innovation Program Director & Service Culture Program Manager

Designed and implemented the transformation initiatives of Innovation and Service Culture with impacts in more than 3000 employees across the GSC (Global Service Center).

Roles: PMO, Coach, Change Manager driver & Innovation Evangelist. Scope: +100 innovation projects portfolio, 25+ innovation PMs, 20+ implemented projects. Responsible for the programs governance, budget, procurement, corporate communications, milestones delivery and programs/projects schedules. Achievements:

  • Cost reductions for 5 MUSD USD/year.
  • Skill and competence value creation to enforce the systematic innovation process & customer service.
Technical Director Oct 2011 to Jul 2012
Zitro

Responsible for all technical aspects to support the day-to-day operations. Scope: Call Center, field technical support, warehouse, logistics, HW repairs, SW development, SW testing and IT infrastructure. 30+ direct reporters, 140+ gaming rooms and 9000+ machines all over Mexico. Achievements:

  • Developed the corporate offshore plans aimed to open new markets abroad.
  • Warehouse optimization leaded to the recovering of more than 3000 m² and 120% time saving dispatch.
Country Engineering Manager Jun 2010 to Sep 2011
Samsung Electronics

Responsible of the technical post-sales service for Samsung Mexico. Scope: Product Engineers team (Audio/Video, TVs, Domestic appliances, Air Conditioning, Computers, Photography and Mobiles phones), B2B, Call Center, repair service centres network, quality assurance and regulatory bodies compliance (NOM, FIDE, NYSE and customs clearance). 30+ direct reporters, +90 service partners. Technical liaison with the R&D teams in Korea. Achievements:

  • Produced operational cost reductions in the range of $10 MUSD/year.
  • By applying PMI & Lean Six Sigma methodologies, the Service KPIs were improved in up to 160%.
Program Manager Jan 2006 to Jun 2010
Safran-Morpho

Project Manager in chief for LATAM IT projects and initiatives (ABIS solutions). Scope: INE (Mexico), TSD (Costarica) & RENIEC (Peru). Roles: PMO, technical consultant and contract management.  Responsible for the budget, procurement, customer support and programes governance committees. Technical liaison with the R&D teams in France. Achievements:

  • Led the world's largest multi-biometric ID system (multi-biometric AFIS). Value: $22 MUSD.
  • Led the largest IT infrastructure project in the history of Peru (biometric AFIS). Value: $11 MUSD.
Senior Project Manager for TELMEX Dec 2003 to Dec 2005
Flextronics
Senior Project Manager and Contract Manager Feb 1998 to May 2003
Alcatel-Lucent
Education
MBA, Information Technology National Autonomous University of Mexico Mexico City, UNAM-CU
Bachelor of Science, ELECTRONICS AND COMMUNICATIONS Monterrey Institute of Technology and Higher Education Monterrey, ITESM, Mexico
Professional Development
  • PMP Certification - Project Management Institute (PMI). USA, 2005-2021 
  • Scrum Master Accredited Certification - Scrum Institute. USA, 2017 
  • ITILv3 Certification - PeopleCert. United Kingdom, 2013  
  • Managed Services Competence Certification - Huawei Technologies, 2017
  • Leadership for Professionals Certification - Ericsson, 2014 
  • Business Innovation Coach Certification - Amplify Scandinavian Consultancy. Sweden, 2014
  • Diploma in Project Management PMI 5th Edition. ITESM, 2014 
  • Diploma in Telecommunications, UNAM, 2005
  • Other skills: APPs design, 3D printing, electronic design based on Micro-controllers & photography.
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Professional Summary
Seasoned Program Manager successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project planning and iterative development.
Big Data Platform Engineering and Analytics - Manage diverse team of data engineers, analysts, and support engineers that build big data platform and analytics solutions.
Big Data & BI Technology - Hands on experience in developing with Big Data & BI tools - ETL, SQL, Cosmos, Azure Data Lake.
Project Management - Overall accountability of projects by managing project resources, deliverables and stakeholder management.
Relationship Management - Developing working relationship internally within development team and with stakeholders.
Business Partnering - Partnering with stakeholders to gather business requirements and convert these into technical specifications.
Business Process Management - Process mapping and gap analysis with focus on standardization and improvement.
Training and Documentation - Facilitate brown bag sessions as and when required by the business, collaborating with stakeholders to produce high quality technical and non-technical documentation.
Risk and Change Management - Manage the risks, testing and delivery of enhancements and upgrades to production systems.
Mentoring - Provide guidance and mentoring to development team as and when required. 
Skills

Big Data and BI Tools - Cosmos, SQL, Azure Data Lake, SSIS, SSRS, SSAS, PowerBI, PowerPivot

Other Skills - Azure, ASP.NET, HTML, CSS, SharePoint, MS Office SDK, MS Project, MS Visio, Windows Phone SDK

Languages - C#, VB.Net

Methodologies - Agile, Scrum, Kanban, Waterfall, GAP Analysis, UML, SDLC, RAD, Lean

IDE - Visual Studio 2005, 2008, 2010, 2012, 2013, 2015

Work History
Technical Program Manager, 05/2013 to Current
nFolks LLC - Microsoft Corporation Bellevue, WA
  • Partnered with the marketing, finance team to translate data on-boarding requests into customer value propositions, reducing latency in key business metrics reporting.
  • Led the development team that created the big data platform and analytics solutions for  Office 365 and Bing experimentation platform.
  • Built and designed big data platform for O365 Consumer/Commercial business health reporting, web data analytics and multi touch attribution.
  • Developed and evolved the consumer-facing web applications.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer working sessions.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Coached and mentored team of up to 25 data and support engineers, including conducting performance reviews.
  • Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
  • Led bi-weekly Sprint planning meetings to develop team strategies and define project goals.
  • Led communication with stakeholders regarding product goals and progress made.
  • Translated technical specifications into detailed product requirements.
Program Manager, 06/2011 to 05/2013
Icertis Inc - Microsoft Corporation Bellevue, WA
  • Led the development team of up to 15 engineers that created the web and mobile user interfaces on Azure and SharePoint.
  • Developed and evolved the consumer-facing, desktop, mobile and web applications.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer working sessions.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
  • Led communication with stakeholders regarding product goals and progress made.
Process Engineer, 09/2010 to 06/2011
Touch International Austin, TX
  • Build Touch Screens for mobile device manufacturers like Texas Instruments, Panasonic Avionics, LifeSize Communications, Polycom.
  • Own process design and manage project activities (design, supply chain, inventory, testing) to ensure deliverables are on target with planned deadlines.
Web Developer Intern, 08/2008 to 08/2010
Texas Tech University Lubbock, TX
  • Develop and manage content of web pages on Rawls College of Business website at Texas Tech University.
  • Work closely with Faculty to ensure latest publications and content associated with available programs is accurate.
Education
Master of Science: Industrial Engineering, 2010
Texas Tech University - Lubbock, TX
Bachelor of Science: Production Engineering, 2007
University Of Pune - Pune, MH, India
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Accomplishments
  • Six Sigma Champion Planning Project Procurement Management.
  • Senior Demonstrated Logistician.
  • Project Management Fundamentals.
  • Operations Manager Fundamentals Experience Operations Manager Gate Gourmet Atlanta, GA.
  • October 2016-May 2017 Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement Direct administrative activities directly related to making products or providing services Prepare staff work schedules and assign specific duties Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members Director of Public Works United States Army Fort Rucker, AL.
  • November 2015-December 2016 Direct or coordinate an organization financial or budget activities to fund operations, maximize investments, or increase efficiency Appoint department heads or managers and assign or delegate responsibilities to them Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity Prepare budgets for approval, including those for funding or implementation of programs Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems Executive Administrative Assistant United States Army Fort Rucker, AL.
Professional Summary
Exceptional leader talented in Project Management, Logistics and Operations Manager. Technically-savvy with outstanding relationship building, training and presentation skills. Meticulous Program Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, and Legal. Skilled Project Manager with experience in the Government industry. Experienced team player and professional with strong leadership and relationship-building skills.
Skills
  • MS Power Point
  • MS Excel
  • Critical Thinking
  • TS/SCI Clearance
  • Team Member
  • Budgeting and finance
  • Team leadership

  • Risk management processes and analysis
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • MS Word
  • MS Outlook
  • Military
  • Planning
  • Communication / Presentations
  • Project management
  • Client assessment and analysis
  • Process implementation
  • Team liaison
  • Staff development
  • Project Management
  • Work History
    Program Manager Operations Manager,
    Senior Program Manager, 04/2010 to 11/2015
    United States Army Fort Myers, VA.
    • Manage and maintain executive's schedules.
    • Make travel arrangements for executives.
    • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
    • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
    • Answer phone calls and direct calls to appropriate parties or take messages.
    Military Service, 05/1997 to 05/2010
    US Army
    • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated Plan and administer budgets for programs, equipment, and support services Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
    Education
    Ph.D.: Business Administration and Information Technology, November 2019
    Northcentral University - Scottsdale, AZ
    MBA: Business Administration, April 2016
    Trident University International - Cypress
    Bachelor of Science: Business Administration, December 2012
    Trident University International - Cypress California
    Affiliations
      Habitat for Humanity 
    • Member, National Honor Society Association (2005 - Present)
    • Habitat for Humanity Association (2016 - Present)
    Certifications
    • Member of  Sole  Logistics  rated as a Senior Demonstrated Logistician (SDM)
    • Certified Six Sigma Champion (SSC)
    This resume is created in 7 minutes.
    Professional Overview

    Well-organized  professional experienced in multitasking to manage diverse accounting requirements in an efficient manner. Successful in task prioritization, audit support and payroll administration. Familiar with operating on demanding schedules and maintaining financial controls with little oversight.

    Skills
    • Training and development
    • Compensation/payroll
    • Recruitment/Placement 
    • Regulatory compliance
    • Computer proficient
    • Customer Service 
    Experience
    Program Manager Sep 2015 to Feb 2019
    Railserve Inc Atlanta, United States, GA
    • Executed $1.2 million annual budget within allocated funds.
    • Developed procedures to streamline operational processes in support of resources valuing over $9.5 million. 
    • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing, specifications,delivery dates, cost calculations, contracts, requisitions, records, reports and agendas.
    • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners. 
    • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
    • Coordinated fixed asset additions and retirements.
    Payroll / Account Administrator Jul 2006 to Sep 2015
    Railserve Atlanta, Ga
    • Addressed month-end closing functions for detailed reporting.
    • Traveled to remotes offices to train new personnel on Accounts Payable policies and procedures; eased the integration process. 
    • Completed payroll processing from start to finish for more than 500 employees with 100% accuracy rating. 
    • Liaised with vendors and remote managers to confirm information and resolve issues.
    • Reduced financial discrepancies by accurately processing invoices and journal entries with zero discrepancies.
    • Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
    • Passed the daily transactions goal by 25% and end-of-month goals by 30%.
    • Processed and reconciled 400+ purchase parts, raw materials, and freight invoices weekly.
    Human Resource Assistant Jul 2004 to Jul 2006
    Railserve Atlanta, GA
    • Assisted the Human Resource Director with the entrance and exit process. 
    • Explained human resources policies and procedures to operational and field personnel. 
    • Maintained confidentiality of 500 personnel files according to policy and federal and state law and regulations. 
    • Assisted Human Resource Director with orientation, work placement, and evaluations. 
    • Drafted department-specific employee announcements regarding company policies and procedures. 
    • Designed new employee packages and sent them via mail and e-mail.
    • Collected and documented drug screen and background reports during on-boarding process.


    Human Resource Assistant Mar 2003 to Mar 2004
    Luxottica Mcdonough, Ga
    • Served as the liaison between the Human Resource Manager, applicants, and managers; answered applicants questions regarding applications, administered testing materials, explained employee benefits. 
    • Tracked the daily attendance register maintained by the organization and issued bi-weekly paychecks of 250+ employees.
    • Assisted Human Resource Manager by filing and retaining confidential personnel files.
    • Keep a record of the leaves taken and unpaid dues of the employees and report them on monthly to the team head.
    Education and Training
    Bachelor of Science, Business Administration 12/2013 Clayton State University Lake City, GA, United States
    Member of Beta Gamma Sigma- Academic Honor Society 
    Member of Society of Human Resource Management

    ADP Certification 2014- Completed 10-hour ADP upgrade training curriculum 
    Advanced Excel May 2009- Fred Pryor Seminar
    Communicating with Assertiveness October 2008- Fred Pryor Seminar

    Activities and Honors

     

    Special Project-New Phone System, January 2015-April 2015 

    Delivered proposal that depicted pros and cons of changing communication provider; resulted in, 15% cost reduction and increased options with new vendor.


    "That A Girl" Award, June 2007

    Earned a "That a Girl Award" for acting as the employees' advocate by citing errors that were submitted on payroll documents; consequently, avoided short paying approximately 25+ employees and incurring additional processing fees.

     


    Skills
    Communication skills, Enthusiastic people person, Advanced problem-solving, Great organizational skills, Customer Service, Finance, Math, Microsoft Access, Excel, Powerpoint, Word, Project Management, Statistics, Strategic Planning, Employee Relations