Program Manager resume examples

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Skillful Program Manager resume

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Areas of Expertise
  • Understanding of HR policies
  • New hire processor
  • Policy and Procedures
  • Project management
  • Program Implementing
  • Recruiting
  • HRIS applications proficient
  • Analytical and Interpersonal planning
  • Personnel record maintenance
  • Detail and Result oriented
  • Microsoft Office skilled
  • Training and development
  • Organizational and planning skills
  • Communication skills
  • Data collection and analysis
  • Time management skills
  • Maintaining records
07/2017 - Current Program Management Specialist Mississippi Department of Child Protection Services | Jackson, MS
  • Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance's to clients.
    Assists county staffs in the development and utilization of resources necessary for carrying out programs
  • Assists with the supervision of activities involved in developing, planning, directing, and evaluating a wide variety of projects
  • Prepare, negotiate, and administer contracts, grants, and agreements associated with such projects; may establish review and evaluation procedures
  • Analyzes statutes, legal memorandum court decisions, and other data for use in program development
  • Directs and supervises the collection, maintenance, reporting, and publication of data regarding research and project activities, organizations, and personnel in the state as required by law
  • Develops, administers, and monitors the operation of program/project activities in a state agency
  • Coordinate program development and activities with agency divisions, which includes federal, state and local officials
03/2016 - 07/2017 School Attendance Officer Mississippi Department of Education | Jackson, MS
  • Maintained compliance of Mississippi Compulsory School Attendance Law code; 37-13-91. 
  • Conducted visits to the home or place of residence of a compulsory-school-age child 
  • Ensured and confirmed that parents abide by Parental Responsibility Laws.  
  • Counseled school-age children, parents, guardians and custodians on the importance of obtaining a High School Diploma.   
  • Filed and prepared complaints/petitions reports with the Youth Court and Courts of Competent Jurisdiction.  
  •  Enforced the Compulsory School attendance law by maintaining information concerning absenteeism and dropouts on public school and home schooled children.

02/2014 - 03/2016 Assistant Store Manager Loft Outlet | Pearl, MS
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Scheduled and delegated assignments based on team member strengths to optimize coverage and service levels
  • Motivated and inspired employees to achieve high performance
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Exceeded revenue objectives by promoting Loft Outlet's Store Cards to customers during service, account and sales follow-up calls
04/2013 - 06/2014 Human Resources Assistant Butler Snow LLC | Ridgeland, MS
  • Served as a point of contact with benefit vendors/administrators
  • HRIS and ADP management systems training experience
  • Scheduled job interviews and assisted in the interview and exit process
  • Ensured background and reference checks are completed
  • Processed payroll, which includes ensuring vacation and sick time are tracked in the system
  • Updated and maintained employee benefits, employment status and similar records
  • Maintained records related to grievances, performance reviews and disciplinary actions
2019 Master of Arts: Public Policy and Administration Jackson State University | Jackson, Mississippi

Concentration: Human Resource Management

2015 Bachelor of Arts: Political Science Tougaloo College | Tougaloo, Mississippi

Mississippi Department of Human Services

Human Resource Internship

May 2018 - March 2019

Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system

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Job-winning Program Manager resume

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Professional Summary

Senior IT leader focused on process improvement and organizational development with extensive experience working with multi-channel retail, technology, healthcare, and insurance companies. Subject matter expert in Software Quality Assurance (SQA) who communicates effectively with people at all levels of the organization, including stakeholders, customers and outside vendors.
   Driven marketing executive with [Number] years experience with Fortune 100 firms. Offers an extensive background in all aspects of marketing and marketing management, easily moving from vision and strategy to hands-on implementation.

  • Agile Methodologies
  • Testing
  • Software Quality Assurance
  • Cross-Functional Team Leadership
  • Quality Assurance
  • Six Sigma Technology
  • User Acceptance Planning
  • Software Development Life Cycle (SDLC)
Work History
Senior Manager | Process Engineer 01/2011 to Current
Walmart Bentonville, AK
  • Developed the strategy for moving from ad hoc test environments to formalized test environments reducing environment related defects by a third and saving $15MM over two release cycles.  
  • Build, mentor and manage associates on process improvement and SQA  
  • Spearheaded financial management model enabling transparency through process improvement of IT costs and P&L forecasting of $3 billion.  
  • Formalized leadership alignment and organizational readiness approach resulting in successful implementation of financial improvements across people, systems, and processes.
  • Developed, initiated, and oversaw strategic risk assessment improvement program, resulting in improved visibility of over 15K changes to production.  
  • Owned and drove process improvement through efficiencies analysis, decreasing procurement SLA time 10%, or ten business days, ensuring improved reputation of vendor management office.    
  • Consolidated financial data and materials for key leadership meetings.
  • Researched potential investments in [Name] sector.
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Identified risks associated with projects, contract approvals and other client accounting issues.
  • Analyzed projects for capital deployment and helped structure multi-million dollar deals.
  • Created systems to organize municipal bond transactions and sales to strengthen operational efficiencies.
  • Budgeted active and proposed projects by accurately determining pricing, margins and risk factors.
  • Reduced operational costs through implementation of [Cost-saving initiative].
  • Provided financial expertise to departments such as human resources and legal.
  • Improved cash flow, retired debt ahead of schedule and built cash reserves into $[Number]+ while controlling costs and improving employee benefits.
  • Analyzed operational performance and efficiency to identify and implement cost reduction initiatives and process improvements.
  • Devised strategies for monitoring, evaluating and tracking operational achievements.
  • Recommended investment products and services that were suitable for clients based on their objectives, resources and risk profiles. 
Software Quality Assurance Project Manager 01/2011 to 01/2012
Walmart Bentonville, AK
  • Led cross-functional teams on integration, system and regression testing of SaaS, web, and mobile applications.  
  • Migrated software testers from waterfall to agile methodology, including manual to automated testing mindset.  
  • Automated manual test efforts and increased deployment speed 15% by developing a Software Quality Assurance (SQA) strategy.  
  • Oversaw SQA leads, analysts, and vendors from four countries.  
  • Increased release acceptance 40% by executing strategic test plans with business partners and scrum teams.  
  • Collaborated with cross-functional teams to prioritize, sequence, and estimate duration of QA phases and activities.  
Software Quality Assurance Program Manager | HRIS 07/2009 to 06/2011
United Technologies Windsor, CT
  • Introduced agile testing techniques to SQA team, which resulted in the team being recognized for accelerated test times, from 20 to five days.  
  • Formalized SQA strategy establishing divisional standards, KPI's and procedures, for manual and automated testing.  
  • Built onshore, and offshore, QA team from ground up including recruiting of talent, implementation of new hiring guidelines, and software product utilization.  
  • Partnered with developers to create a continuous state of process improvement for test data methods.
  • Evaluated tools for ITPMO, and set up processes, such as Business Process Management/SBM by Serena, application suites from HP.   
MBA: Business Administration 2019 D'Amore-McKim School of Business at Northeastern University - Boston, MA
Bachelor of Science: Business Administration 1998 Northeastern University - Boston, MA
  • COBIT Foundation Certification
  • 2013 OpenText Provision Process Certified
  • 2013 Certified Scrum Master
  • 2012 CTFL, 2012 ACE Certified (Achieving Competitive Excellence)
  • 2009 Borland Certified Silk Test Engineer Certified HP QuickTest Professional 
  • member
  • member
Additional Experience

Canberra, Meriden, CT, Consulting QA Manager, 2007-2009

Docuware (formerly Westbrook Tech), Branford, CT, QA Manager, 2005-2007

Aetna, Middletown, CT, QA Lead, 2002-2005

Mirror Worlds Technologies, New Haven, CT, QA Lead, 2000-2002

McKesson HBOC, Amherst, MA, QA Lead, 1999-2000

Pfizer, Groton, CT, QA Consultant, 1999

Wonderware (formerly Marcam Solutions, Inc.), Newton, MA, QA Lead, 1998-1999

  • Implemented iterative testing methodology with automated testing. 
  • Converted a waterfall only test team to an hybrid agile model of testing. 
  • Established QA department from ground up: hired, trained, and motivated. 
  • Created and executed automated and manual tests including: smoke, integration, system, regression, and functional in Waterfall and Agile methodologies. 
  • Reviewed and inspected technical, functional, and design documentation. 
  • Analyzed test results, investigated product and platform problems, reported defects, verified fixes.  
  • Provided estimates for projects from inception to implementation.  

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Experienced Program Manager resume

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Manuel Salero
Executive Profile

Experienced professional within the field of Program Management. Proven capacity in lead Digital Transformations based on the systematic application of the best in class industry practices, such as:  Project Management, Change Management, Corporate Strategy and Innovation. Skilled in drive complex situation, risk mitigation, opportunities identification, value creation and strategic partners development.

Professional Highlights
  • Projects and Programs Direction
  • C-Level negotiations
  • Government & regulatory bodies compliance & negotiations 
  • PMO and corporate strategy implementation
  • Telecom managed services
  • Fluent in English
  • MBA (Master in Business Administration)
  • Certifications: PMI-PMP, ITILv3 & Scrum Master
  • Strong communications skills
  • Cross-functional team coaching & leadership
  • Specialized in: IT, Telecom & Innovation
  • International exposure:  USA, France, Germany, Netherlands, Sweden, Peru, Caribbean & Central America
Professional Experience
Managing Director Jul 2017
PIN Technologies

PMO & APPS development start-up. Requirement analysis, design and prototyping, coding, testing cycle, launch to market and maintenance. 


  • Tracker PIN.- IoT app based on GPS and GSM technologies able to support multiple users and vendors of tracking devices. Operating in 15 countries.
Program Manager Director for LATAM Jun 2016 to Jun 2017
HUAWEI Technologies

Managed Services Program Director for CBL Bahamas Project (Aliv Operator).

Roles: PMO, Fields Operations & NOC (network operations manager). Scope: 270+ sites, 15+ direct reporters, +10 Business partners. Network & Technologies: SRAN,CS,PS, EPC, IP Multimedia Sub-system (IMS), Charging System (OCS) & SDM. 3G, 4G, LTE & VoLTE (including Verizon roaming feature). OSS & BSS. Achievements:

  • Full stack implementation of the Managed Services for Aliv (newest operator at Bahamas). Value: $66 MUSD. 
  • Telcel roll-out of 1500+ sites with monthly completion rate of 180%.
Strategic Program Director Oct 2013 to Apr 2016

Innovation Program Director & Service Culture Program Manager

Designed and implemented the transformation initiatives of Innovation and Service Culture with impacts in more than 3000 employees across the GSC (Global Service Center).

Roles: PMO, Coach, Change Manager driver & Innovation Evangelist. Scope: +100 innovation projects portfolio, 25+ innovation PMs, 20+ implemented projects. Responsible for the programs governance, budget, procurement, corporate communications, milestones delivery and programs/projects schedules. Achievements:

  • Cost reductions for 5 MUSD USD/year.
  • Skill and competence value creation to enforce the systematic innovation process & customer service.
Technical Director Oct 2011 to Jul 2012

Responsible for all technical aspects to support the day-to-day operations. Scope: Call Center, field technical support, warehouse, logistics, HW repairs, SW development, SW testing and IT infrastructure. 30+ direct reporters, 140+ gaming rooms and 9000+ machines all over Mexico. Achievements:

  • Developed the corporate offshore plans aimed to open new markets abroad.
  • Warehouse optimization leaded to the recovering of more than 3000 m² and 120% time saving dispatch.
Country Engineering Manager Jun 2010 to Sep 2011
Samsung Electronics

Responsible of the technical post-sales service for Samsung Mexico. Scope: Product Engineers team (Audio/Video, TVs, Domestic appliances, Air Conditioning, Computers, Photography and Mobiles phones), B2B, Call Center, repair service centres network, quality assurance and regulatory bodies compliance (NOM, FIDE, NYSE and customs clearance). 30+ direct reporters, +90 service partners. Technical liaison with the R&D teams in Korea. Achievements:

  • Produced operational cost reductions in the range of $10 MUSD/year.
  • By applying PMI & Lean Six Sigma methodologies, the Service KPIs were improved in up to 160%.
Program Manager Jan 2006 to Jun 2010

Project Manager in chief for LATAM IT projects and initiatives (ABIS solutions). Scope: INE (Mexico), TSD (Costarica) & RENIEC (Peru). Roles: PMO, technical consultant and contract management.  Responsible for the budget, procurement, customer support and programes governance committees. Technical liaison with the R&D teams in France. Achievements:

  • Led the world's largest multi-biometric ID system (multi-biometric AFIS). Value: $22 MUSD.
  • Led the largest IT infrastructure project in the history of Peru (biometric AFIS). Value: $11 MUSD.
Senior Project Manager for TELMEX Dec 2003 to Dec 2005
Senior Project Manager and Contract Manager Feb 1998 to May 2003
MBA, Information Technology National Autonomous University of Mexico Mexico City, UNAM-CU
Bachelor of Science, ELECTRONICS AND COMMUNICATIONS Monterrey Institute of Technology and Higher Education Monterrey, ITESM, Mexico
Professional Development
  • PMP Certification - Project Management Institute (PMI). USA, 2005-2021 
  • Scrum Master Accredited Certification - Scrum Institute. USA, 2017 
  • ITILv3 Certification - PeopleCert. United Kingdom, 2013  
  • Managed Services Competence Certification - Huawei Technologies, 2017
  • Leadership for Professionals Certification - Ericsson, 2014 
  • Business Innovation Coach Certification - Amplify Scandinavian Consultancy. Sweden, 2014
  • Diploma in Project Management PMI 5th Edition. ITESM, 2014 
  • Diploma in Telecommunications, UNAM, 2005
  • Other skills: APPs design, 3D printing, electronic design based on Micro-controllers & photography.
Personal Information
  • 46 years old. Married, 1 daughter.
  • Able to travel and relocate.
  • Valid passport and US visa.