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Experienced professional within the field of Program Management. Proven capacity in lead Digital Transformations based on the systematic application of the best in class industry practices, such as: Project Management, Change Management, Corporate Strategy and Innovation. Skilled in drive complex situation, risk mitigation, opportunities identification, value creation and strategic partners development.
PMO & APPS development start-up. Requirement analysis, design and prototyping, coding, testing cycle, launch to market and maintenance.
Managed Services Program Director for CBL Bahamas Project (Aliv Operator).
Roles: PMO, Fields Operations & NOC (network operations manager). Scope: 270+ sites, 15+ direct reporters, +10 Business partners. Network & Technologies: SRAN,CS,PS, EPC, IP Multimedia Sub-system (IMS), Charging System (OCS) & SDM. 3G, 4G, LTE & VoLTE (including Verizon roaming feature). OSS & BSS. Achievements:
Innovation Program Director & Service Culture Program Manager
Designed and implemented the transformation initiatives of Innovation and Service Culture with impacts in more than 3000 employees across the GSC (Global Service Center).
Roles: PMO, Coach, Change Manager driver & Innovation Evangelist. Scope: +100 innovation projects portfolio, 25+ innovation PMs, 20+ implemented projects. Responsible for the programs governance, budget, procurement, corporate communications, milestones delivery and programs/projects schedules. Achievements:
Responsible for all technical aspects to support the day-to-day operations. Scope: Call Center, field technical support, warehouse, logistics, HW repairs, SW development, SW testing and IT infrastructure. 30+ direct reporters, 140+ gaming rooms and 9000+ machines all over Mexico. Achievements:
Responsible of the technical post-sales service for Samsung Mexico. Scope: Product Engineers team (Audio/Video, TVs, Domestic appliances, Air Conditioning, Computers, Photography and Mobiles phones), B2B, Call Center, repair service centres network, quality assurance and regulatory bodies compliance (NOM, FIDE, NYSE and customs clearance). 30+ direct reporters, +90 service partners. Technical liaison with the R&D teams in Korea. Achievements:
Project Manager in chief for LATAM IT projects and initiatives (ABIS solutions). Scope: INE (Mexico), TSD (Costarica) & RENIEC (Peru). Roles: PMO, technical consultant and contract management. Responsible for the budget, procurement, customer support and programes governance committees. Technical liaison with the R&D teams in France. Achievements:
Big Data and BI Tools - Cosmos, SQL, Azure Data Lake, SSIS, SSRS, SSAS, PowerBI, PowerPivot
Other Skills - Azure, ASP.NET, HTML, CSS, SharePoint, MS Office SDK, MS Project, MS Visio, Windows Phone SDK
Languages - C#, VB.Net
Methodologies - Agile, Scrum, Kanban, Waterfall, GAP Analysis, UML, SDLC, RAD, Lean
IDE - Visual Studio 2005, 2008, 2010, 2012, 2013, 2015
Well-organized professional experienced in multitasking to manage diverse accounting requirements in an efficient manner. Successful in task prioritization, audit support and payroll administration. Familiar with operating on demanding schedules and maintaining financial controls with little oversight.
Special Project-New Phone System, January 2015-April 2015
Delivered proposal that depicted pros and cons of changing communication provider; resulted in, 15% cost reduction and increased options with new vendor.
"That A Girl" Award, June 2007
Earned a "That a Girl Award" for acting as the employees' advocate by citing errors that were submitted on payroll documents; consequently, avoided short paying approximately 25+ employees and incurring additional processing fees.