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Executive Profile

Experienced professional within the field of Program Management. Proven capacity in lead Digital Transformations based on the systematic application of the best in class industry practices, such as:  Project Management, Change Management, Corporate Strategy and Innovation. Skilled in drive complex situation, risk mitigation, opportunities identification, value creation and strategic partners development.

Professional Highlights
  • Projects and Programs Direction
  • C-Level negotiations
  • Government & regulatory bodies compliance & negotiations 
  • PMO and corporate strategy implementation
  • Telecom managed services
  • Fluent in English
  • MBA (Master in Business Administration)
  • Certifications: PMI-PMP, ITILv3 & Scrum Master
  • Strong communications skills
  • Cross-functional team coaching & leadership
  • Specialized in: IT, Telecom & Innovation
  • International exposure:  USA, France, Germany, Netherlands, Sweden, Peru, Caribbean & Central America
Professional Experience
Managing Director Jul 2017
PIN Technologies

PMO & APPS development start-up. Requirement analysis, design and prototyping, coding, testing cycle, launch to market and maintenance. 

Achievements:

  • Tracker PIN.- IoT app based on GPS and GSM technologies able to support multiple users and vendors of tracking devices. Operating in 15 countries.
Program Manager Director for LATAM Jun 2016 to Jun 2017
HUAWEI Technologies

Managed Services Program Director for CBL Bahamas Project (Aliv Operator).

Roles: PMO, Fields Operations & NOC (network operations manager). Scope: 270+ sites, 15+ direct reporters, +10 Business partners. Network & Technologies: SRAN,CS,PS, EPC, IP Multimedia Sub-system (IMS), Charging System (OCS) & SDM. 3G, 4G, LTE & VoLTE (including Verizon roaming feature). OSS & BSS. Achievements:

  • Full stack implementation of the Managed Services for Aliv (newest operator at Bahamas). Value: $66 MUSD. 
  • Telcel roll-out of 1500+ sites with monthly completion rate of 180%.
Strategic Program Director Oct 2013 to Apr 2016
Ericsson

Innovation Program Director & Service Culture Program Manager

Designed and implemented the transformation initiatives of Innovation and Service Culture with impacts in more than 3000 employees across the GSC (Global Service Center).

Roles: PMO, Coach, Change Manager driver & Innovation Evangelist. Scope: +100 innovation projects portfolio, 25+ innovation PMs, 20+ implemented projects. Responsible for the programs governance, budget, procurement, corporate communications, milestones delivery and programs/projects schedules. Achievements:

  • Cost reductions for 5 MUSD USD/year.
  • Skill and competence value creation to enforce the systematic innovation process & customer service.
Technical Director Oct 2011 to Jul 2012
Zitro

Responsible for all technical aspects to support the day-to-day operations. Scope: Call Center, field technical support, warehouse, logistics, HW repairs, SW development, SW testing and IT infrastructure. 30+ direct reporters, 140+ gaming rooms and 9000+ machines all over Mexico. Achievements:

  • Developed the corporate offshore plans aimed to open new markets abroad.
  • Warehouse optimization leaded to the recovering of more than 3000 m² and 120% time saving dispatch.
Country Engineering Manager Jun 2010 to Sep 2011
Samsung Electronics

Responsible of the technical post-sales service for Samsung Mexico. Scope: Product Engineers team (Audio/Video, TVs, Domestic appliances, Air Conditioning, Computers, Photography and Mobiles phones), B2B, Call Center, repair service centres network, quality assurance and regulatory bodies compliance (NOM, FIDE, NYSE and customs clearance). 30+ direct reporters, +90 service partners. Technical liaison with the R&D teams in Korea. Achievements:

  • Produced operational cost reductions in the range of $10 MUSD/year.
  • By applying PMI & Lean Six Sigma methodologies, the Service KPIs were improved in up to 160%.
Program Manager Jan 2006 to Jun 2010
Safran-Morpho

Project Manager in chief for LATAM IT projects and initiatives (ABIS solutions). Scope: INE (Mexico), TSD (Costarica) & RENIEC (Peru). Roles: PMO, technical consultant and contract management.  Responsible for the budget, procurement, customer support and programes governance committees. Technical liaison with the R&D teams in France. Achievements:

  • Led the world's largest multi-biometric ID system (multi-biometric AFIS). Value: $22 MUSD.
  • Led the largest IT infrastructure project in the history of Peru (biometric AFIS). Value: $11 MUSD.
Senior Project Manager for TELMEX Dec 2003 to Dec 2005
Flextronics
Senior Project Manager and Contract Manager Feb 1998 to May 2003
Alcatel-Lucent
Education
MBA, Information Technology National Autonomous University of Mexico Mexico City, UNAM-CU
Bachelor of Science, ELECTRONICS AND COMMUNICATIONS Monterrey Institute of Technology and Higher Education Monterrey, ITESM, Mexico
Professional Development
  • PMP Certification - Project Management Institute (PMI). USA, 2005-2021 
  • Scrum Master Accredited Certification - Scrum Institute. USA, 2017 
  • ITILv3 Certification - PeopleCert. United Kingdom, 2013  
  • Managed Services Competence Certification - Huawei Technologies, 2017
  • Leadership for Professionals Certification - Ericsson, 2014 
  • Business Innovation Coach Certification - Amplify Scandinavian Consultancy. Sweden, 2014
  • Diploma in Project Management PMI 5th Edition. ITESM, 2014 
  • Diploma in Telecommunications, UNAM, 2005
  • Other skills: APPs design, 3D printing, electronic design based on Micro-controllers & photography.
This resume is created in 7 minutes.
Professional Summary
Seasoned Program Manager successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project planning and iterative development.
Big Data Platform Engineering and Analytics - Manage diverse team of data engineers, analysts, and support engineers that build big data platform and analytics solutions.
Big Data & BI Technology - Hands on experience in developing with Big Data & BI tools - ETL, SQL, Cosmos, Azure Data Lake.
Project Management - Overall accountability of projects by managing project resources, deliverables and stakeholder management.
Relationship Management - Developing working relationship internally within development team and with stakeholders.
Business Partnering - Partnering with stakeholders to gather business requirements and convert these into technical specifications.
Business Process Management - Process mapping and gap analysis with focus on standardization and improvement.
Training and Documentation - Facilitate brown bag sessions as and when required by the business, collaborating with stakeholders to produce high quality technical and non-technical documentation.
Risk and Change Management - Manage the risks, testing and delivery of enhancements and upgrades to production systems.
Mentoring - Provide guidance and mentoring to development team as and when required. 
Skills

Big Data and BI Tools - Cosmos, SQL, Azure Data Lake, SSIS, SSRS, SSAS, PowerBI, PowerPivot

Other Skills - Azure, ASP.NET, HTML, CSS, SharePoint, MS Office SDK, MS Project, MS Visio, Windows Phone SDK

Languages - C#, VB.Net

Methodologies - Agile, Scrum, Kanban, Waterfall, GAP Analysis, UML, SDLC, RAD, Lean

IDE - Visual Studio 2005, 2008, 2010, 2012, 2013, 2015

Work History
Technical Program Manager, 05/2013 to Current
nFolks LLC - Microsoft Corporation Bellevue, WA
  • Partnered with the marketing, finance team to translate data on-boarding requests into customer value propositions, reducing latency in key business metrics reporting.
  • Led the development team that created the big data platform and analytics solutions for  Office 365 and Bing experimentation platform.
  • Built and designed big data platform for O365 Consumer/Commercial business health reporting, web data analytics and multi touch attribution.
  • Developed and evolved the consumer-facing web applications.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer working sessions.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Coached and mentored team of up to 25 data and support engineers, including conducting performance reviews.
  • Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
  • Led bi-weekly Sprint planning meetings to develop team strategies and define project goals.
  • Led communication with stakeholders regarding product goals and progress made.
  • Translated technical specifications into detailed product requirements.
Program Manager, 06/2011 to 05/2013
Icertis Inc - Microsoft Corporation Bellevue, WA
  • Led the development team of up to 15 engineers that created the web and mobile user interfaces on Azure and SharePoint.
  • Developed and evolved the consumer-facing, desktop, mobile and web applications.
  • Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer working sessions.
  • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
  • Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
  • Led communication with stakeholders regarding product goals and progress made.
Process Engineer, 09/2010 to 06/2011
Touch International Austin, TX
  • Build Touch Screens for mobile device manufacturers like Texas Instruments, Panasonic Avionics, LifeSize Communications, Polycom.
  • Own process design and manage project activities (design, supply chain, inventory, testing) to ensure deliverables are on target with planned deadlines.
Web Developer Intern, 08/2008 to 08/2010
Texas Tech University Lubbock, TX
  • Develop and manage content of web pages on Rawls College of Business website at Texas Tech University.
  • Work closely with Faculty to ensure latest publications and content associated with available programs is accurate.
Education
Master of Science: Industrial Engineering, 2010
Texas Tech University - Lubbock, TX
Bachelor of Science: Production Engineering, 2007
University Of Pune - Pune, MH, India
This resume is created in 7 minutes.
Accomplishments
  • Six Sigma Champion Planning Project Procurement Management.
  • Senior Demonstrated Logistician.
  • Project Management Fundamentals.
  • Operations Manager Fundamentals Experience Operations Manager Gate Gourmet Atlanta, GA.
  • October 2016-May 2017 Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement Direct administrative activities directly related to making products or providing services Prepare staff work schedules and assign specific duties Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members Director of Public Works United States Army Fort Rucker, AL.
  • November 2015-December 2016 Direct or coordinate an organization financial or budget activities to fund operations, maximize investments, or increase efficiency Appoint department heads or managers and assign or delegate responsibilities to them Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity Prepare budgets for approval, including those for funding or implementation of programs Confer with board members, organization officials, or staff members to discuss issues, coordinate activities, or resolve problems Executive Administrative Assistant United States Army Fort Rucker, AL.
Professional Summary
Exceptional leader talented in Project Management, Logistics and Operations Manager. Technically-savvy with outstanding relationship building, training and presentation skills. Meticulous Program Manager, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Finance, and Legal. Skilled Project Manager with experience in the Government industry. Experienced team player and professional with strong leadership and relationship-building skills.
Skills
  • MS Power Point
  • MS Excel
  • Critical Thinking
  • TS/SCI Clearance
  • Team Member
  • Budgeting and finance
  • Team leadership

  • Risk management processes and analysis
  • Strong verbal communication
  • Conflict resolution
  • Extremely organized
  • MS Word
  • MS Outlook
  • Military
  • Planning
  • Communication / Presentations
  • Project management
  • Client assessment and analysis
  • Process implementation
  • Team liaison
  • Staff development
  • Project Management
  • Work History
    Program Manager Operations Manager,
    Senior Program Manager, 04/2010 to 11/2015
    United States Army Fort Myers, VA.
    • Manage and maintain executive's schedules.
    • Make travel arrangements for executives.
    • Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
    • Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
    • Answer phone calls and direct calls to appropriate parties or take messages.
    Military Service, 05/1997 to 05/2010
    US Army
    • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated Plan and administer budgets for programs, equipment, and support services Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
    Education
    Ph.D.: Business Administration and Information Technology, November 2019
    Northcentral University - Scottsdale, AZ
    MBA: Business Administration, April 2016
    Trident University International - Cypress
    Bachelor of Science: Business Administration, December 2012
    Trident University International - Cypress California
    Affiliations
      Habitat for Humanity 
    • Member, National Honor Society Association (2005 - Present)
    • Habitat for Humanity Association (2016 - Present)
    Certifications
    • Member of  Sole  Logistics  rated as a Senior Demonstrated Logistician (SDM)
    • Certified Six Sigma Champion (SSC)
    This resume is created in 7 minutes.
    Professional Overview

    Well-organized  professional experienced in multitasking to manage diverse accounting requirements in an efficient manner. Successful in task prioritization, audit support and payroll administration. Familiar with operating on demanding schedules and maintaining financial controls with little oversight.

    Skills
    • Training and development
    • Compensation/payroll
    • Recruitment/Placement 
    • Regulatory compliance
    • Computer proficient
    • Customer Service 
    Experience
    Program Manager Sep 2015 to Feb 2019
    Railserve Inc Atlanta, United States, GA
    • Executed $1.2 million annual budget within allocated funds.
    • Developed procedures to streamline operational processes in support of resources valuing over $9.5 million. 
    • Strengthened traceability, developing organization systems for purchase orders, invoices, pricing, specifications,delivery dates, cost calculations, contracts, requisitions, records, reports and agendas.
    • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners. 
    • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
    • Coordinated fixed asset additions and retirements.
    Payroll / Account Administrator Jul 2006 to Sep 2015
    Railserve Atlanta, Ga
    • Addressed month-end closing functions for detailed reporting.
    • Traveled to remotes offices to train new personnel on Accounts Payable policies and procedures; eased the integration process. 
    • Completed payroll processing from start to finish for more than 500 employees with 100% accuracy rating. 
    • Liaised with vendors and remote managers to confirm information and resolve issues.
    • Reduced financial discrepancies by accurately processing invoices and journal entries with zero discrepancies.
    • Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
    • Passed the daily transactions goal by 25% and end-of-month goals by 30%.
    • Processed and reconciled 400+ purchase parts, raw materials, and freight invoices weekly.
    Human Resource Assistant Jul 2004 to Jul 2006
    Railserve Atlanta, GA
    • Assisted the Human Resource Director with the entrance and exit process. 
    • Explained human resources policies and procedures to operational and field personnel. 
    • Maintained confidentiality of 500 personnel files according to policy and federal and state law and regulations. 
    • Assisted Human Resource Director with orientation, work placement, and evaluations. 
    • Drafted department-specific employee announcements regarding company policies and procedures. 
    • Designed new employee packages and sent them via mail and e-mail.
    • Collected and documented drug screen and background reports during on-boarding process.


    Human Resource Assistant Mar 2003 to Mar 2004
    Luxottica Mcdonough, Ga
    • Served as the liaison between the Human Resource Manager, applicants, and managers; answered applicants questions regarding applications, administered testing materials, explained employee benefits. 
    • Tracked the daily attendance register maintained by the organization and issued bi-weekly paychecks of 250+ employees.
    • Assisted Human Resource Manager by filing and retaining confidential personnel files.
    • Keep a record of the leaves taken and unpaid dues of the employees and report them on monthly to the team head.
    Education and Training
    Bachelor of Science, Business Administration 12/2013 Clayton State University Lake City, GA, United States
    Member of Beta Gamma Sigma- Academic Honor Society 
    Member of Society of Human Resource Management

    ADP Certification 2014- Completed 10-hour ADP upgrade training curriculum 
    Advanced Excel May 2009- Fred Pryor Seminar
    Communicating with Assertiveness October 2008- Fred Pryor Seminar

    Activities and Honors

     

    Special Project-New Phone System, January 2015-April 2015 

    Delivered proposal that depicted pros and cons of changing communication provider; resulted in, 15% cost reduction and increased options with new vendor.


    "That A Girl" Award, June 2007

    Earned a "That a Girl Award" for acting as the employees' advocate by citing errors that were submitted on payroll documents; consequently, avoided short paying approximately 25+ employees and incurring additional processing fees.

     


    Skills
    Communication skills, Enthusiastic people person, Advanced problem-solving, Great organizational skills, Customer Service, Finance, Math, Microsoft Access, Excel, Powerpoint, Word, Project Management, Statistics, Strategic Planning, Employee Relations
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    Professional Summary

    Certified Information Assurance and Cyber Security professional with nearly twenty years experience in managing cybersecurity programs and projects related to: physical, personnel, and information security and compliance, including CCRI efforts with a focus on Insider Threat, C&A/A&A, network, application, and software tools installation and migration; security compliance, clearance and SCIF management, and vulnerability assessments. Hold a Top Secret security clearance with SCI eligibility and a Counter Intelligence (CI) Polygraph.

    Skills
    • Information Systems Security (ISS)
    • Risk Management Framework (RMF)
    • Assessment & Accreditation (A&A)
    • Computer Network Defense (CND)
    • National Institute of Standards and Technology (NIST)
    • JPAS/DISS/eQIP
    • Sarbanes-Oxley (SOX)
    • Splunk
    • Program/project management



    • Insider Threat management
    • DoDIIS security standards
    • FISMA standards
    • Systems Development Life Cycle
    • Strategic Planning
    • Mitigation plan development
    • Change management
    • Vulnerability Management
    • Information Technology Infrastructure Library (ITIL)
    • Xacta/eMass
    Work History
    Cybersecurity Program Manager Oct 2018 - Current
    Attain, LLC Raleigh-Durham, NC
    • Worked directly with the Environmental Protection Agency (EPA)'s Office of Mission Support (OMS) to create cybersecurity policies, complete assessment and acreditation packages for over 120 systems, and manage newly installed continuous diagnostic monitoring tools.
    Senior Technical Program Manager Mar 2018 - Sep 2018
    Niksoft Systems Corporation Raleigh-Durham, NC

    Supported United States Postal Service (USPS) Corporate Information Security Office (CISO) on the Cybersecurity Engineering team. Managing multiple projects to include Splunk Enterprise platform transition and Sarbanes-Oxley (SOX) compliance.

    • Work closely with other departments to better understand product features in order to develop appropriate training materials.
    • Collaborated with customer from initiation through final delivery of application within Splunk platform.
    Cyber Security Director/Special Security Officer Jun 2014 - Mar 2018
    Department of the Navy Wahiawa, Hawaii

    Directed simultaneous projects in all areas of information (INFOSEC), physical, personnel (PERSEC), and communications (COMSEC) security for a command of over 800 military, civil servants, and contractors (industrial security meeting NISPOM requirements) plus three subordinate commands in the Pacific Area of Responsibility (AOR). Developed and administered project budgets, especially with information security contracts, working closely with command's COR. Guided security management team in DON transition from DIACAP to RMF in accordance with NIST 800-53 standards, utilizing Xacta and eMASS. Managed and directly supervised a diverse work force of over 50 personnel and over 400 personnel indirectly reporting for security matters. Led and trained command in implementation of a robust Insider Threat program.

    • Significantly improved on-time delivery of 30+ individual IT communication system installation projects, reaching 95% of milestones within 7% of schedule variance
    • Led the planning and achievement of security goals and objectives consistent with the agency mission and philosophy.
    • Lead a diverse team through three Command Cybersecurity Readiness Inspections (CCRIs)  with highest scores in the domain. Received accolades for stellar Insider Threat program. Worked directly with system administrators to ensure all applicable STIGs and vulnerability patches were applied, as well as compliance with all TASKORDs, including HBSS/ACAS.
    • Lead investigation efforts, in coordination with Naval Criminal Investigation Service (NCIS), in all spillage and data loss issues, polygraph issues, misuse of technology, and conflicts of interest.
    • Provided input and guidance to several program offices for RMF packages for various communications systems.  Successfully navigated RMF process for 12 circuits and systems. Provided all test reports, POA&Ms and security plans for authorization of systems. 
    Information Assurance/Cyber Security Manager Oct 2012 - Jun 2014
    Department of the Navy Wahiawa, Hawaii

    NCTAMS PAC Liaison between Security and Operations departments, serving as the subject matter expert in Information Assurance as it relates to the operational environment.

    Provided Information Assurance and Security recommendations in related policies, procedures, techniques and equipment, as well as comprehension of Navy and DoD policies and standards related to enterprise Computer Network Defense (CND), AIS security, several DoD networks, and computer equipment evaluation techniques. Provided updated plans and process procedures, as well as advice and guidance on complex computer security issues to leadership.

    • Sought as IT and security expert to provide recommendations and guidance for over 40 Naval communication systems implementations.
    • Completed 10 C&A packages and reviewed over 100 packages for completeness, to include full testing and applying applicable STIGs, for Fleet Readiness Control Board (FRCB) approval and installation in communications center.
    Senior Information Assurance Security Engineer Jun 2006 - Sep 2012
    Booz Allen Hamilton Wahiawa, Hawaii

    Information Assurance and C&A lead at Naval Computer and Telecommunications Area Master Station, Pacific (NCTAMS PAC), project manager for the largest communications move in naval history. Managed transition of nearly 100 systems transitioning from an antiquated building to a new facility, ensuring all systems met IA security standards and maintained accreditation throughout process.

    Extremely well-versed in C&A/A&A process, testing tools (nmap, ACAS, etc.), DIACAP, Risk Management Framework (RMF), Information Assurance, Insider Threat, vulnerability management and system security guidelines. Managed Command Cyber Readiness Inspection (CCRI) efforts to ensure all systems met all security standards.

    • Managed a budget of over $75 million and a team of 22 personnel from various agencies in coordination of this large IT project. Ensured project met client expectations and all time deadlines were met.
    • Responsible for all steps in the C&A process, working directly with system developers and engineers to ensure built in security features.
    Cryptologic Technician Interpretive Sep 1997 - Sep 2005
    U.S. Navy Various locations

    Developed and encrypted messages and maintained secure communications for the Navy, Air Force, Army and Marines. Created classified reports documenting communications and IT issues.

    Member of the Intelligence Community in an SCI environment with a career focused on translation and interpreting classified Korean and Spanish communications. 

    Education
    Master of Science: Information Technology Management 2018
    Grand Canyon University Phoenix, AZ
    MBA: Organizational Leadership 2014
    Liberty University Lynchburg, VA
    Bachelor of Arts: English 2005
    Chaminade University Honolulu, HI
    Certifications

    Certified Information Systems Security Professional (CISSP)    

    Information Technology Infrastructure Library (ITIL) Foundations

    Global Information Assurance Certificate (GIAC) Security Leadership Certificate (GSLC)    

    CompTIA Security +

    Project Management Professional (PMP) - registered to take exam Feb 2019

    This resume is created in 7 minutes.
    Summary

    Experience in Directorship/ Management, professional with strong leadership and relationship-building skills. I am dedicated to continuous process improvement in the face of rapidly evolving and changing company. Extremely results-oriented and proactive in finding effective solutions to company-wide issues. High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

    Skills
    • Project management
    • Multi-operations management
    • Logistics management
    • Highly dependable
    • Customer relations
    • Budgeting and finance
    • Process implementation
    • Data management
    • Fast learner
    • Excellent attention to detail
    • Personnel management
    • Process improvement
    • Strategic planning
    • Team leadership
    • Self-motivated
    • Staff development
    Education
    Bachelor of Arts: Criminal Justice, 2014
    The University of Texas - San Antonio
    • Member of Hispanic Student AssociationClub
    • Member of Kappa Delta Chi Sorority, Inc.
    • Coursework in Criminal Justice and Criminology.
    • Coursework in Juvenile Justice and Nature of Crime and Justice.
    Work History
    Pre- Trial Bond Officer I, 07/2018 to Current
    Bexar County Pre-Trial ServicesSan Antonio, TX
    • Entered details such as payments charges, account information and call logs into the computer system.
    • Responded to customer requests via telephone and email.
    • Assist 100 plus clients in average 5-10 minute by answering questions, case management,  responding to inquiries and handling telephone, email, and fax each day, addressing customer inquiries, solving problems.
    • Copied, logged and scanned supporting documentation.
    • Analyzed departmental documents for appropriate distribution and filing.
    • Worked directly with Bexar County Family Services, Defendants, Attorneys, and  The Courts to achieve effective case management for the clients and the community.
    • Obtained documents, certificates and approvals to complete job 
    • Verified data integrity and accuracy of client documentation.
    • Initiated key partnerships with my team and other teams to produce efficient work performance.
    Interim Regional Director- North Texas, 12/2017 to 07/2018
    Be A Champion IncHouston, TX
    • Oversees development of the regional management plan strategic and business plan and operations manual.
    • Oversees agency operations, including personal, benefits, space and training, etc.
    • Implements a budget tracking and risk managements plan to assure that annual expenditures remain within the annual budget.
    • Accountable for the region\'s compliance with all state requirements, including performance targets.
    • Develops regional administrative staffing plan and job descriptions.
    • Hires, supervises and evaluates the performance of regional administrative staff
    • Oversees development and maintenance of effective working relationships and memoranda of agreement with all regional partners ( various schools, H.R., Education Services, Compliance, Vendor Relations, Accounting, Strategic Partners)
    • Assures that all financial, program, service, client and performance data are collected and reported in a timely and accurate basis.
    • Over sees regional appeals and grievances processes.
    Regional Program Manager, 08/2014 to 12/2017
    Be A Champion IncHouston, Texas, United States
    • Initiated rollout of new after school care and CACFP/ SFSP Meal Sites.
    • Partnered successfully with all departments at Be A Champion, Inc.to produce a successful launch at nine sites at the begging of the academic school year.
    • Strengthened company\'s business by leading implementation of program support specialists with-in my region.
    • Trained, coached and mentored staff to ensure smooth adoption of new program duties and conflict resolutions at different schools.
    • Developed and rolled out new policies.
    • Exceeded company objectives with CACFP Meal program claims percentages and After School Care policies and programming.
    • Hired and trained staff, along with other Human Resources Duties.
    CustomerServiceRepresentative, 10/2012 to 06/2015
    Bluebonnet Insurance GroupSan Antonio, TX
    • Politely assisted customers in person and via telephone.
    • Answered an average of 80 - 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
    • Greeted customers entering the agency to ascertain what each customer wanted or needed.
    • Described product to customers and accurately explained details and care of merchandise.
    • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
    Student Internship, 01/2015 to 03/2015
    Catholic Charities Archdiocese of San Antonio Inc. 1801 W César E Chávez Blvd, San Antonio, TX 78207
    • Assisted attorneys with reviewing and organizing witness reports.
    • Filed all legal documents on behalf of the attorneys.
    • Translated Investigated facts of cases from Spanish to English, using pertinent sources to determine causes of action and to prepare cases.
    Volunteer Work
    • Providence Place, Fall 2014
    • Children\'s Museum, Spring 2014
    • Ronald Mc. Donald House, Spring 2014
    Referances
    • Katherine Cisneros
    • Arlene Ramos
    • Daisy Rios


    This resume is created in 7 minutes.
    Professional Summary

    Senior technology professional with demonstrated skills in program management, product development, and cloud infrastructure. Diverse experience working with cross-functional teams, clients and leaders. Strong focus on business process improvements and optimization. Proven expertise to deliver under pressure in fast paced organizations, and dealing with ambiguity.

    Work History
    Director - Infrastructure Program Management Sep 2018 - Current
    Gap Inc. San Francisco, CA
    • Lead IT Transformation team focused on revamping network infrastructure & automation across 3000+ stores, multiple campuses, data centers and distribution centers
    • Built a team of technical program managers aimed at running multiple optimization and modernization infrastructure initiatives
    • Identify and setup new data centers in North America and Asia for Old Navy by coordinating across network, compute and storage teams with Cloud providers (Azure & OCI)
    • Own and lead Store Network Modernization program that includes building optimization methods to increase project delivery, streamline vendor management, automate manual processes
    • Worked closely with organizational leadership, including CIO/CTO, to strategically affect direction of infra operations
    Operations Program Manager Jan 2018 - Sep 2018
    Facebook Menlo Park, CA
    • Part of Facebook Data Centers, Infrastructure Services team focused on Data center retrofitting and automation of manual processes
    • Operationalize fleet upgrade of faulty hardware as part of maintenance program. Understand manual processes and automate them to scale deployment of ~40,000 faulty HGST flash cards across FB data centers. Work with cross functional teams to increase coordination and provide support
    • Coordinate maintenance events (preventive and corrective) across compute (siteops), facilities ( facops) teams. Identify and be the single point of contact for all things maintenance across data center teams, production engineering and service tier owners
    Technical Program Manager Mar 2012 - Jan 2018
    Cisco Systems San Jose, CA
    • Lead Infrastructure Program Manager for Smart Net Total Care, a service aimed at increasing operational efficiencies of Cisco install base
    • Understand growth and lights on capacity for Cisco Services, by working closely with product, architecture and cross functional teams
    • Acted as connective tissue between cross functional teams to identify utilization of provisioned infra, implement utilization tool (Nagios) and drive optimization to reduce capex and opex
    • Led multiple migration projects across compute and network for Technical Services flagship programs
    • Delivered training sessions for newly hired project managers as team expanded.
    Technical Project Manager Apr 2010 - Jan 2012
    Cisco Systems San Jose, CA
    • Implemented multiple releases for Cisco NetAcad applications with ~8 million users across 140 countries
    • Responsible for translating ideas into client facing products across US/Europe/Asia, supporting rapid growth across Cisco NetAcad product portfolio
    • Collaborate and build alliances with engineering, design, and testing teams, developing partnerships.
    Manager - Operations Jan 2003 - Jan 2009
    InfoMile Technologies Washington D.C. / Hyderabad
    • Led operations, product development and global expansion
    • Established client relationships across Asia, Europe and the US
    • Initiated key partnerships which resulted in 60% revenue growth Year on Year
    Entrepreneur in Residence Feb 2000 - Feb 2002
    The View Group Boston / Bombay
    • Worked in an ambiguous space to identify and analyze investment opportunities in emerging B2B Internet technologies
    • Self-taught the art of understanding business models in the then emerging Internet space
    • Evaluated proposals and deal flows from ROI perspective.
    Education
    Master of Science: Information Technology Management 2010
    California State University, East Bay California, United States
    Master of Science: Financial Economics 2000
    Cardiff University Wales, United Kingdom
    Bachelor of Commerce 1997
    Osmania University Hyderabad, India
    Certifications
    • Certified Project Management Professional # R978136
    • Certified Scrum Master # 000328435
    Additional Information
    Tools used: MS Office/Project, JIRA, Rally, Confluence, Smartsheet, Asana, ServiceNow, Bugzilla
    This resume is created in 7 minutes.
    Summary
    I have worked with non-profit organizations for over 7 years in helping youth and families. My degree in Psychology has given me the tools to be able to work with families and offer educational guidance, social emotional development, and link families to community programs as needed. As a Site Coordinator, I have been a strong leader in advocating for the safety and emotional well-being of the youth and families under my care. Furthermore, as a Compliance Monitor, I conduct audits across the LA County to check for compliance of instructional materials for students K-12. In this position I interview students, teachers and administrators to ensure all students have instructional materials needed to succeed in the classroom. Through my experience, I have gained a wealth of knowledge in helping youth and families succeed as well as created a well balanced system that enabled me to supervise, mentor, and coach students and program staff. If selected, this position will give me the opportunity to learn and grow as an individual and give me a platform to display my knowledge and experience.
     
     
    Skills
    • Excellent Communication Skills Time Management
    • Task Scheduling & ADP Payroll Team Player
    • Proficient in Excel, Word, Power Point, Strong Leadership Skills
    • Outlook Event Coordinator
    • Applicant Tracking System (Taleo, Neogov, Recruiter
    • Edjoin) Attention to detail
    • Policy & Procedures Training
    Experience
    08/2012 to Current
    Monitor Los Angeles County Office of Education Downey, CA
    • Manage time travel to designated schools for auditing Prepare documents for audit and record summarized data on IMS forms Audit 25% of a school site comprised of 500-1,000 students Collect data from students, teachers, and school administrators Communicate directly with school principal and district personnel regarding data collected.
    08/2012 to 09/2016
    Program Manager Boys and Girls Club of Los Angeles Harbor -Fleming Middle School Lomita, CA
    • Supervised and managed 10-15 program staff and 150-200 youth Recruited, interviewed, hired, and trained program staff Performed data reports, incident reports, program reports and conference calls Planned and coordinated staff development meetings, program presentation, and parent workshops Mentor youth ages 11-18 in order to achieve academic success.
    02/2008 to 09/2011
    Site Coordinator
    • Beyond the Bell-Youth Development Program - Leapwood Elementary Carson, CA Managed day-to-day operations along with 6 staff and 85-100 students Processed computer data, student applications, incident reports, and prepared monthly program schedules and agendas Planned and coordinated professional development and safety training meetings.
    Education and Training
    Human Resources Management Certificate Loyola Marymount University Los Angeles, CA
    Bachelor of Arts: Psychology California State University Dominguez Hills Carson, CA Psychology
    Languages
    Bilingual (English / Spanish)
    Activities and Honors
    Results-focused management professional offering progressive leadership experience. Motivational leader with self-directed nature and key strengths in employee management, customer service, and compliance monitoring.
    Skills
    academic, ADP Payroll, Attention to detail, auditing, Excellent Communication, CA, English, forms, Human Resources Management, IMS, Leadership Skills, meetings, Excel, Outlook, Power Point, Word, personnel, Recruiter, safety, Scheduling, Spanish, staff development, Team Player, Time Management, workshops
    This resume is created in 7 minutes.
    Professional Summary
    Professionally trained Registered Nurse with experience ensuring high standards of culturally competent care for a variety of patients with diverse needs.
    Skills
    • High level of autonomy
    • Acute care expertise
    • Strong clinical judgment
    • Thorough physical assessments
    • Medical laboratory procedures professional
    • Problem resolution capability
    Work History
    Health Science Instructor & Program Manager Nov 2013 - Current
    Hillsdale Area Career Center Hillsdale, Michigan
    As the program manager, I teach medical terminology, anatomy and physiology, medical law and ethics cultural diversity and more. In the 2nd year, I teach Certified nurse aide curriculum. AHA BLS instructor
    Emergency Room Triage Nurse Mar 2012 - Current
    Hillsdale Hospital Hillsdale, Michigan
    The step-down unit as a full-time staff nurse for 2 years giving direct patient care. Emergency department full time doing direct patient care under the supervision of Sue Stone. I then took a position as a triage nurse and have decreased to casual as I have advanced in my teaching career.
    Education
    Bachelor of Science: Nursing 2011
    Eastern Michigan University Ypsilanti, MI
    Graduated Cum Laude 
    Associate of Applied Science: Nursing 2001
    Jackson College Jackson, MI
    Certifications
    • Registered Nurse in Michigan, License number ,exp 3/31/2019
    • Advanced Cardiac Life Support (ACLS) Certification
    • AHA BLS Instructor
    This resume is created in 7 minutes.
    Summary
    Bachelors in Human Services and Counseling candidate with a strong background in crisis intervention and case management to homeless and at-risk families. With a proven track record of success in program management, project implementation, community outreach for the mission-oriented organization. Excellent client evaluation skills and the ability to locate and promote appropriate community services for clients. Proven ability to quickly establish excellent working relationships with clients. 
    Experience
    09/2010 to Current
    Program Manager New Life Community Ministries Social Services Decatur, GA
    • I manage the Social Services volunteers/staff - responsible to provide oversight of services rendered by Social Services Office.
    • I am responsible for intake processing and coordination of community center programs and services.
    • I work in conjunction with our Lead Counselor/Case manager to establishing training, processes and procedures for case management and counseling interns.
    • I secure, train and manage volunteers.
    • Additionally, I complete monthly reporting of service activities and volumes, initiate and maintain community agency partner relationships and I am staff liaison to the Community Ministries Board of Directors.
    Critical Emergency Case Manager
    • I support homeless and at risk of homelessness clients that are in need of emergency shelter or housing.
    • I provide crisis intervention to individuals and families as needed for situations such as detox, domestic violence, etc.
    • I link clients to internal NLCM programs such as GED, Career/Employment, Housing and other wrap-around services to advance client skill sets and life styles.
    Program Events Leader
    • I am the lead coordinator for annual community events (Job Fair, Job Prep, Thanksgiving Fellowship, Thanksgiving Food Box distribution and Meet Me at The Corner a church wide community outreach event, as well as our quarterly health and wellness initiatives.
    06/2005 to 09/2009
    Registered Sales Assistant Bear Stearns J.P. Morgan Atlanta, GA
    • I worked as Registered -Sales Assistant concentrating primarily on cooperate cash management, institutional trading, syndicate trading, prepared presentations, met all administrative needs to three brokers and their clients.
    • Also assisted in transitioning new brokers from other firms.
    Education and Training
    June 2012
    Associates: Health Information Technology Atlanta Technical College Health Information Technology
    2014
    American Association for Christian Counseling Biblical Lay Counseling Certification
    May 2018
    Bachelors: Humans Services and Counselling Point University Humans Services and Counselling
    Activities and Honors
    Member - DeKalb County Homeless Case Managers
    Member - DeKalb/Rockdale Employee Committee
    This resume is created in 7 minutes.
    Professional Summary
    Innovative, results-driven professional with eleven years of experience in planning, coordinating and executing clean energy programs, projects and campaigns. Skilled at communicating, organizing and solving problems to achieve client goals.
    Skills
    • Program design, development and deployment
    • Energy system modeling and analysis
    • Legal and policy research
    • Licensed attorney, Tennessee Bar
    • Fluent in Spanish
    • Project management
    • Data collection and performance reporting
    • Transmission planning
    • Strong networking skills
    • Conversational Mandarin
    Work History
    Principal Consultant, 01/2015 to Current
    EMVEnergy Solutions, LLC Nashville, TN
    • Founded consulting business serving clients across the United States. 
    • Led technical assistance program for energy efficiency program managers. Produced resource papers, training workshops and facilitated 200+ direct technical assistance contacts. 
    • Co-led consumer energy education campaign. Achieved broad media coverage across 14 states, with stories published in more than 400 outlets reaching an estimated minimum audience of 7.6 million (does not include online or social media contacts).
    • Facilitated client outreach and communications with utilities, industrial customers, local governments, research institutions, public interest organizations and distributed energy resource providers.
    • Coordinated yearly budget, tracked expenses and documented actions for financial and performance reports.
    Consultant, 08/2015 to Current
    Natural Resources Defense Council New York, NY
    • Developed program strategies, work plans and timelines for Sustainable FERC Project and Energy & Transportation Program.
    • Coordinated technical reviews and coalition comments on utility load forecasting, market design issues, and utility resource planning.
    • Successfully advocated for adjustments to load forecasting methodologies, improvement of data inputs and assumptions by regional transmission planners and development of local clean energy plans.
    • Represented NRDC in regional transmission planning meetings in the Southeast and Southwest Power Pool.
    • Worked with distributed energy resource providers to evaluate non-transmission alternatives and non-wires solutions.
    • Conducted load flow analysis and transmission project evaluation assessments. Supported development of energy storage pilot project technical and economic assessment tool for resource providers.
    • Designed and implemented public-facing strategies. Hosted workshops, organized regional conferences and co-chaired a coalition of nearly 200 climate and energy organizations and resource providers.
    Senior Program Manager, 2010 to 2015
    State of Tennessee Office of Energy Programs Nashville, TN
    • Managed State Energy Program, Volunteer State Solar Initiative, Tennessee Energy Education Initiative and Qualified Energy Conservation Bond Program.
    • Coordinated program reports, budget oversight and collection of performance data.
    • Supervised program management and monitoring staff.
    • Conducted policy and technical research.
    • Supported business development and recruitment.
    • Successfully led competitive grant project teams. Non-formula project funds awarded exceeded cumulative funding raised in office history.
    Research Analyst, 2009 to 2010
    Economic Opportunity Studies Washington, DC
    • Provided technical support to US Department of Energy Weatherization Assistance Program.
    • Researched utility program evaluation methodologies.
    Vito Stagliano Scholar, 2008 to 2008
    Bipartisan Policy Center Washington, DC
    • Researched barriers to energy technology deployment.
    • Published independent research on corporate voluntary measures to mitigate greenhouse gases.
    Education
    Juris Doctor: 2009
    University of Tennessee College of Law - Knoxville, TN
    • Vice President, UTK College of Law Speaker Series
    • Student Delegate, Massachusetts Institute of Technology Energy Conference (2008)
    • Ms. JD Delegate, UTK Law Women
    • Student organizer, UTK Energy and Responsibility Conference
    Graduate Program Certificate: Mandarin Language and Culture, 2006
    Zhejiang University - Hangzhou Shi, Zhejiang Sheng, China
    Bachelor of Arts: Political Science and Spanish, with honors, 2005
    Vanderbilt University - Nashville, TN