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Professional Summary
Licensed Social Worker  bringing more than twenty years experience in counseling individuals of various ethnic and socio-economic backgrounds, including children, adolescents and adults, with skills in leading situation-specific counseling sessions. Expertise in working with children and adults in crisis.  
Skills
  • Expertise in crisis intervention techniques
  • Culturally sensitive
  • Trained in indicators of child abuse
  • Biopsychosocial assessments
  • Skilled in intake interviewing
  • Adept at treatment and discharge planning
  • Anxiety disorder expertise
  • Adept at conflict resolution
  • PTSD specialist
  • LCSW
  •  
  • Personality disorder treatment aptitude
  • Case management proficiency
  • Cognitive Behavioral Therapy (CBT) expert
  • Public speaking ability
  • DBT skills 
Work History
LCSW 01/2013 to 2017
Elica Health Clinics 1860 Howe Avenue, Ste 455 ​Sacramento, CA 95825
  • Provide individual therapy to adults and children.
  • I use an eclectic framework but most often use DBT skills training, Cognitive Behavioral Therapy and Developmental Therapy, to help clients reach their full potential.
  • Observed and monitored client behavior and responses to treatment.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

LCSW 09/2003 to 12/2015
Heritage Oaks 4250 Auburn Blvd Sacramento Ca.
  • Provide therapy groups to adolescents and adults.
  • Lead family meetings and complete psycho social assessments for new admits.
  • Observed and monitored client behavior and responses to treatment.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

Sierra Family Services Associate Clinical Social Worker 09/2003 to 12/2009
Sierra Family Serrvices 333 Sunrise Ave # 701, Roseville, CA 95661
  • Provided individual, group and family therapy to children and adults.
  • Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
  • Observed and monitored client behavior and responses to treatment.

Adolescent psychiatric Social Worker intern 08/2001 to 05/2002
Kaiser Permanente 6600 Bruceville Rd, Sacramento, CA 95823
  • Therapist intern in child and adolescent psychiatry.
  • Provided individual, family and group counseling under supervision of an LCSW.
  • Observed and monitored client behavior and responses to treatment.

Therapeutic Aide Therapeutic Aid Nailah House Incorporated 1301 Revere Rd San Francisco Ca
  • In this position I did individual and group counseling with adolescent girls, under the supervision of a psychologist.
  • I was the liaison between the agency and the school, social workers, and other therapists.
  • Led living skills groups, and tutoring programs.
  • I also helped the older girls learn to write resumes and do practice interviews in addition to helping them with college applications and financial aid applications.

Education
Master of Science: Social Work 2002 California State University Sacramento - Sacramento Ca.
Bachelor of Arts: Drama, Theology, Sociology BA Ouachita Baptist University - Arkadelphia, Arkansas



Master of Arts: Theology, Social Work Golden Gate Theological Seminary - Mill Valley CA



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Professional Summary
Motivated Professional military veteran with 16 years  experience loading and unloading deliveries in a multitude of settings. Detail-oriented self-starter and team player familiar with both military and civilian  order verification processes. I have  strong leadership and relationship-building skills.  I am Safety-conscious  along with being well-versed in vehicle maintenance and repair. Trustworthy, dependable and professional.
Skills
  • Safe driver training
  • Clean DMV printout
  • Effective communication skills
  • Vehicle systems maintenance
  • CPR certification
  • Defensive driving training
  • Current TN driver's license
  • Fast thinking
  • Safe emergency vehicle driver
  • Calm under pressure
  • Dependable and reliable
  • Delivery experience
  • Weapons training
  • First Aid certified
Work History
Facilities Maintenance Technicians, 01/2016 to Current
The Village Behavioral Health Louisville, TN
  • Logged detailed and thorough records of maintenance performed..
  • Repaired and replaced plumbing parts, including fixtures and drain lines.
  • Changed filters on all HVAC equipment.
  • Set up facilities for meetings, trainings and parties, including connecting audiovisual equipment.
  • Monitored and maintained heating, ventilation and cooling systems.
  • Submitted work orders to the manager on duty.
  • Cleared clogged drains and replaced defective parts such as valves, faucets and fixtures.
Psychiatric Technician, 01/2013 to 05/2016
Pasadena Villa Psychiatric Residential Treatment Centers Smoky Mountain Lodge Sevierville, TN

  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Established long-term customer relationships through prompt and courteous service.
  • Tracked time spent on assignments each day for productivity reporting.
  • Observed and monitored client behavior and responses to treatment.
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
  • Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data..
Behavioral health technician, 07/2011 to 01/2013
The Village behavioral health Louisville, TN
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Obtained household supplies and ran daily errands.
  • Documents objective data and routine aspects of patient care.
  • Provided a comforting and soothing environment.
  • Helped residents programming goals and increase their independence.
  • Monitored expiration of medical supplies and medications.
88, Motor Transport Operator, 11/2007
US Army Reserve USAR 844th EN BN Forward Support Company Knoxville, TN
  • Drafted military and nonmilitary correspondence..
  • Developed and led training programs in preparation for combat.
  • Operated and maintained equipment.
  • Tracked personnel and supplies within the company.
  • Tracked and filed administrative paperwork and personnel folders.
  • Maintained 100% accountability of all assigned equipment.
  • Reviewed disciplinary and other adverse actions and made recommendations.
  • Planned and briefed personnel on missions.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
88M Motor Transport Operator, 01/2001 to 12/2005
US ARMY 377th Transportation HETT Co/ 3rd COS COM Manihman, Germany
  • Deployed 3 times to Kuwait (2002), Iraq (2003) (2004) 
  • Drafted military and nonmilitary correspondence.
  • Maintained 100% accountability of all assigned equipment.
  • Operated all wheeled vehicles and equipment over varied terrain and roadways for support of combat operations
  • Inspected cargo for count accuracy.
  • Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
  • Performed vehicle self-recovery and field expedients to include towing vehicles
  • Managed loading and unloading of personnel and cargo
Education
Bachelor of Science: Sports Medicine, 1998
University of San Francisco - San Francisco, CA
High School Diploma: 1995
Melbourne - Melbourne, FL
Accomplishments
  • Hardworking and motivated professional looking to transition from U.S. Army duty to the civilian workforce. Highly motivated with more than 16 years of experience and achievements, including Good Conduct, (4) Army Achievement Medals, (2) Army Commendation Medal,Meritorious Unit Citation,  Drivers Badge,  3 Tours in combat areas. Actively seeks additional responsibilities and resolves problems quickly and efficiently.
Military Awards
  • Army Good Conduct Award
  • (2) Army Commendation Medal 
  • (4) Army Achievement Medal
  • Drivers  Badge
  • Meritorious Unit Citation
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Summary

Experienced leader, with over ten years in various behavioral health programs. 

Skills
  • Medicaid, Medicare, and Medicaid waiver program experience
  • Crisis prevention intervention
  • Guardianship law
  • Program management
  • Discharge planning
  • TANF experience
  • Family system program knowlege
  • Mental health systems
  • Grant writing and and management expertise
  • Mediation
  • Housing programs
  • Behavior management
  • Crisis Prevention and Intervention training (CPI)
  • Case planning and managment
  • DSM-5 knowledge, diagnosis, expertise.
  • Mental health status exams
  • Group therapy
  • Outreach programming specialist
  • Family therapy
  • Suicide risk assessments
  • Community resources specialist
  • Program oversight
  • Legislative process and testimony
  • Supervision and Training of staff
  • Management Skills Programming and Certifiation
  • Financial administration
  • Recruiting and hiring
  • Cross-functional team management
  • Schedule management
  • Goal setting
  • Policy/program development
  • Employee development
  • Coaching
Experience
01/2016 to Current
Director of Public Guardian Douglas County Minden, Nevada

Salary: $66, 331

Director of Guardianship, Douglas County Public Guardian.

Budgeting, presentation, adoption, creation.

Development of policy and proceedures for the Office of Guardian, Douglas County.

Creation and Implementation of client visitation schedule.

Serves at the discretion of the Board of County Commissioners, reports Directly to the County Manager.

Extensive Court experience, including creation of person centered planning and implementation.

Case-Management, including but not limited to wraparound case-management.

Management of up to 50 client's and Estates.

Fiscal overhaul of financial information, case plans, filing and scheduling systems. Implementation of full time positions for staff, budget, and reports to county on changes in guardianship law. Financial and personal Investigation. Community Partner relations APS, CPS, CASA, SAFE, to determine protected persons needs. Emplyee management. Management of system providers. Facilitation of team partners, community members, and elected staff. Write, testify, and lobby legislation tht effects program changes. Overview fiscal impact to county, state, and local leaders. Work with Law Enforcement to ensure safety of protected persons. Joint investigation with Attorney Generals office, including prosecution and testimony at grand jury. Participation on the Douglas County Regional Behavioral Health Coalition: Adult MDT. Participation in the Nevada Attorney General's Enhanced Training and Services to End Abuse in Later Life, Project- Statewide MDT.

APS and CPS training for all non-mandated reporters.

Developed county wide policy for Elderly Protective Services and Child Protective Services protocol.

Bridge the gap between system partners and guardianship referral systems. Created county wide protocol for system change and development of continuous system for guardianship across Nevada counties.

Participate and facilitate county and state training for Senior Rights and Resources.

Advocate for the expansion of Elderly Protective Services to include adults with disabilities.

Complete creation and overhaul of the department of Public Guardian, Douglas County.

11/2015 to 01/2016
Psychiatric Case Worker-Wraparound in Nevada State of Nevada, 600 Mill Street Reno, NV

Reason for Leaving: Promotion

Salary: $35,304

Psychiatric Caseworkers perform casework duties; monitor the progress of clients in treatment; assess and reassess the clients' level of functioning by interviewing clients, family members, and other community contacts; evaluate clients' needs and resources to determine the level of assistance needed; and refer clients to appropriate services according to the service/care coordination plan in order to meet clients' emotional, behavioral, social, financial, health, vocational, transportation, and basic living needs. Providing wraparound case management to children in the Reno/Sparks area in a family and client centered approach.

02/2014 to 11/2014
Mental Health Technician- NNAMH State of Nevada, 480 Galletti Way Sparks, Nevada

Reason for Leaving: Promotion

Salary: $24,644

Facilitate or co-facilitate individual and group sessions under direct supervision of a mental health professional as assigned; proctor tests and programs required by the school district as assigned.Assist clients and their families with accessing rehabilitative and support services such as applying for financial support, Medicaid, and vocational rehabilitation as assigned.Provide basic living and vocational skills training as assigned. Assist in orienting new clients to the facility and answer questions as appropriate regarding daily activities, schedules and programs; and assist in ordering unit supplies and clothing for clients.Perform basic health-related duties such as taking blood pressure and temperature, and measuring height and weight in order to support the nursing staff; ensure clients take prescribed medications; collect samples such as urine in the appropriate manner and send to the laboratory to test for illegal substances; and record information in client charts. Assist clients with basic budgeting and record keeping; maintain current inventory of personal items and clothing; secure valuable items in locked storage; return personal property to client upon discharge. Perform security and safety duties such as periodic monitoring and testing of locks, keys and windows; check doors and other means of entry or exit; admit, monitor and document names of visitors and service providers to the facility; conduct scheduled fire drills and emergency evacuations as assigned; conduct searches of clients suspected of having contraband by following agency policies and procedures; perform periodic room searches for contraband; count and verify client population at periodic times throughout the shift and take appropriate action to determine client whereabouts.

02/2007 to 01/2010
Advocate-Counseling Intern Step 2, 3700 Safe Harbor Way Reno, NV

Reason for Leaving: Promotion

Salary: $13,536

Substance Abuse Counselor Intern for 16 women caseload: Group Counseling Family Dynamics, Tobacco Intervention, Life Skills, Case Management, NHIPPS.

Advocate responsibilities: Case Management, Time Scheduling, Client Care, Multi-Phone answering system, Drug Test Training, Breathalyzer Training, SOP Creation, Shift Trainer, and Outpatient/Residential Screening.Skills• WPM 75+• Responsible and Reliable, continues to take on more responsibility with successful implementation. • Familiar with NHIPPS, Word, Confidentiality Email Correspondence, and scheduling. • Computer and Electronic literate. • Professional• Great Personality, Team Player, Client Care.

Education and Training
2016
Master of Science: Professional Counseling Grand Canyon University Phoenix, AZ United States of America

Emphasis in Play Therapy

Psychology and Sociology coursework

Early Childhood Education coursework and clinical internship.

Social Science, Social Welfare and Social Work coursework

2012
Master of Education: Elementary Education Grand Canyon University Phoenix, AZ United States of America

Early Childhood Education coursework

Developmental Disorder Emphasis

Bachelor of Arts: Political Science University of Nevada, Reno Reno, Nevada United States of America

Coursework in Health and Human Services

Minor in Psychology

Coursework in Law and Political Science

Certifications

Pool/Pact Essential Managment Skills Certificate Program

Pool/Pact Advanced Managment Skills Certificate Program

Certificate of Professional Development, University of Nevada, Leadership Academy

National Certified Guardian

Emergency Management Institute- FEMA

Grant Writing USA - Grant Managment

Grant Writing USA- Grant Writing

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Summary
Dedicated and focused candidate who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Skills
  • Microsoft Office proficiency
  • Personnel management
  • Meticulous attention to detail
  • Self-directed
  • Fluent in Spanish 


  • Strong interpersonal skills
  • Strong problem solver
  • Time management
  • Logistics Planning
  • Flexible
Experience
Customer Service Representative, 07/2017 to Current United Personnel Springfield, MA
Support customers  with questions and address troubleshooting via phone.
Assist customers with product selection that best fit their personal needs.
Educate customers on product and service offerings as needed.
Collaborate with customer service team members to give exceptional service.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Built and maintained effective relationships with peers and upper management.
Develop technical proficiency with company product in order to provide customers with resolutions.
United States Marine , 08/2008 to Current United States Marine Corps (Reserves) Chicopee, MA

Serve as the Staff Non Commissioned Officer in charge of 25 Marines within the Air Support Operations

Serve as the Squadron Staff Non Commissioned Officer in charge of 130 Marines witin the Marine Air Support Squadron -6 Detachment B.

Perform as the Direct Air Support Center (DASC) chief and/or Crew Chief for simulated/real world contingencies as directed.

Responsible for the development and implementation of the training plan of 130 Marines.
Develop a comprehensive training database that includes all annual and semi annual requirements of all personnel.
Maintain accountability of personnel, gear and equipment worth over 10 million dollars.
Adhere to all clearance protocols while utilizing sensitive information.  
Adhere to HIPPA laws, and Operations Security (OPSEC).

Customer Service Representative, 06/2018 to Current Smith & Wesson Corporation Springfield, MA
Maintained up-to-date knowledge of store policies regarding payments, returns, merchandise and exchanges.
Manage quality communication, provide customer and technical  support of  products worth hundreds of dollars for an average of 100 calls per day. Provide technical support, charge orders, suggestions for product.
Handle serialized component issues that demand the upmost accuracy while dealing with firearms regulated by the ATF.

Mental Health Counselor, 09/2015 to 06/2017 Vibra Hospital of Western Massachusetts Springfield, MA
Assisted an average of 30 clients per day with multiple chronic diagnoses, to include Borderline Personality Disorder, Paranoid Schizophrenic, and Bipolar Disorder.
Supported 30 clients with customized treatment plans and development tools.
Assisted clients with medication compliance and conducted appropriate interventions through safety assessments and redirection.

Psychiatric Technician, 01/2009 to 11/2011 Vermont State Hospital Berlin, VT
Organized treatment projects that focused on problem solving skills, and creative thinking for an average of 30 clients a day.
Monitor an average of 40 clients for behavioral assessments and changes in mood and ensured client and staff safety.
Consult with Doctors and Nurses about client medication changes, issues with medicine compliance, and efficacy of medications.
Teach clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills.
Collaborated closely with treatment team to appropriately coordinate client care services and external resources such as school and community personnel.
Conducted comprehensive risk-assessments  and mitigation strategies during one on one scenario clients.  
Apply HIPPA privacy and Security Regulations
Education and Training
Bachelor of Science: Psychology, 2007 Norwich University Northfield, VT, USA
Minor in Criminal Justice.
Member of Women's Rugby Club
High School Diploma: General, 2003 Lawrence High School Lawrence, MA, USA
Member of the Junior ROTC, graduated as Cadet Coronel.
Member of the Wrestling and Softball team.  
Combat Life Saving Course Certified
Cardiopulmonary Resuscitation Certified
Automated External Defibrillator Certified
Health Insurance Portability and Accountability Act Training
Hope and Healing Training
Suicide Prevention Instructor Certified
Command Physical Training Representative Certified
Secret Clearance