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Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Skilled in call center operations
  • Adheres to customer service procedures
Work History
Patient Access Services, 04/2002 to Current
Umassmemorial healthcare center 67 Millbrook St, Worcester MA
    Schedule appointments for many specialty clinics and Vascular testing.

    Triage for majority of the clinics I schedule for urgent request.

    Responsible for updating all demographics each time.

    Managed high call volume with tact and professionalism.
Patient Access Services for Primary Care office, 01/2000 to 04/2002
Umassmemorial Healthcare Center 55 Lake Avenue North, Worcester MA
Duties include Scheduling follow up appointments for Patients.

Scheduled specialty appointments requested by physicians for their patients in a timely matter.

Filling all referrals.
Certified Nurses Aide/ Restorative Aide/ Rehab Aide, 01/1989 to 12/1999
Webster Manor Nursing Home School St, Webster MA

Assisting patients with daily living.

Helping with feeding, ambulating, and exercise programs to keep current status of patient.

Assisting Physical Therapist in rehabilitation, payroll and clerical duties.

Education
High School Diploma: 1980
Shepherd Hill Regional High School - Dudley Hill, MA