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Professional Summary
Caring and dedicated RN with over 24 years experience in varying aspects of the nursing field. I have excellent communication and organizational skills and I am highly motivated. I have a heart of compassion and enjoy providing high levels of care to all of my patients.
Skills
  • Strong clinical judgment
  • Palliative care awareness
  • Hospice and palliative care experience
  • Patient/family focused
  • In-depth knowledge of intravenous therapy
  • Professional bedside manner
  • Thorough physical assessments
  • Patient and family advocacy
  • Venipuncture/blood drawing
  • Adept at prioritizing/managing deadlines
  • Problem resolution capability
  • Patient evaluation/intervention
  • Professional bedside manner
Work History
  • RN Staff Nurse
  • Beacon Health
  • Hazlehurst, Ga
  • March 2016 to Current
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Documented patient information obtained from interviews.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Effective counseling in health maintenance and disease management.
  • Performed lab tests and communicated results.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Ensured HIPAA compliance.
  • Developed and implemented nursing care plans.
  • Followed infection control procedures.
  • Assisted patients with daily functions.
  • Staff RN
  • Oxley Park Health and Rehab
  • Lyons, Ga.
  • July 2014 to March 2016
  • Strong leader for nursing personnel assigned to the unit/shift.
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests.
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Developed and implemented nursing care plans.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.

  • RN Case Manager
  • Amedisys
  • Vidalia, Ga.
  • November 2012 to October 2013
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisted patients with healing and recovery after surgery.
  • Provided necessary health education training for patients.
  • Provided behavioral/emotional support and supervision for those with Alzheimer's.​
  • Ensured efficacy of treatments through monitoring of treatment regimens.

  • RN Case Manager
  • health Department Home Care Services
  • Vidalia, Ga
  • July 2011 to November 2012
  • Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
  • Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
  • Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
  • Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans.
  • Served as liaison between patients and physicians to assist patients in understanding their treatment plans.

  • RN Oncology
  • Southeast Georgia Health System
  • Brunswick, Ga.
  • July 2011
  • Maintained patient charts and confidential files.
  • Interviewed patients to obtain medical information and measure their vital signs, weight and height.
  • Coordinated with doctors and registered nurses to develop care plans.
  • Partnered with a team of Registered Nurses to ensure over all well being of all patients.
  • Supported patients with customized patient teaching tools.
  • Provided necessary health education for patients.
Education
  • Associate of Science - Nursing/RN
  • South Georgia State College
  • Douglas, Ga.
  • 1993
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Professional Summary

Dedicated Registered Nurse with over 10 years experience in diverse population of adult acute care. Background in neurology, neurosurgery, medical-surgery and case management. Quick learner who enjoys a challenge. Strong organizational and communication skills with a commitment to providing quality work.

Credentials and Licenses

Registered Nurse in the State if Virginia, License number 0001191764

Basic Life Support (BLS) Certification 2017

Accredited Case Manager (ACM)
Professional Experience
August 2013
to
Current
UVA Medical Center Charlottesville, VA RN Case Manager

Used bedside nursing experience in assessing, planning, coordinating and monitoring to meet the multiple service needs of patients. Developed plan of care in coordination with patient, family and a multidisciplinary team. Considered cost containment and achieved care coordination. Performed functions such as, pre-authorizations, transportation, referrals and placement for patients.

February 2008
to
August 2013
UVA Medical Center Charlottesville, VA Acute Care Float RN

Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments. Assisted patients with healing and recovery after surgery. Evaluated patient care needs, prioritized treatment and maintained patient flow. Provided emotional support for patients of all medical surgical backgrounds.Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and performed physical assessments. Used critical thinking to provide the best care within scope of practice. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

August 2004
to
February 2008
UVA Medical Center Charlottesville, VA Registered Nurse Clinician 2

Treated patients with stroke, various neurological disorders, traumatic brain injury, and spinal cord injury. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Provided necessary health education training for patients and families.

Education and Training
2016
American Sentinel University Aurora, CO Bachelor of Science: Nursing
2004
Piedmont Virginia Community College Charlottesville, VA Associate of Science: Nursing
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Professional Summary

Nurse Case Manager providing nursing care to diverse populations. Solid clinical, utilization review and case management experience within a managed care environment. Innovative, customer-oriented with background in long-term care, MDS, hospice, and clinic settings. Excellent at communicating, organizing and problem solving. 

Skills
  • Strong clinical judgment
  • OB/GYN experience
  • Psych and Mental health care proficiency
  • Computerized charting specialist
  • Patient triage in person and over phone.
  • Coordination of care from all healthcare disciplines
  • Independent and motivated
  • High level of autonomy
  • Hospice and palliative care experience
  • Patient/family focused
  • Leading Care Plan Conferences with patients and families
Work History
RN Case Manager, 02/2016
Heartland Homecare and Hospice West Branch, MI


  • Self-directed with astute judgment skills and high level of personal accountability
  • Effective counseling in health maintenance and disease management
  • Liaison between patients and physicians to ensure patient comprehension of treatment plans
  • Development and implementation nursing care plans
  • Provide on-call care at all times of day and night
  • Assessed need for, ordered, obtained and interpreted appropriate lab tests
  • Pharmacological and non-pharmacological management and treatment of various disorders and diseases


Clinical Services Manager/Case Manager, 08/2014 to 02/2016
Compassus (previously Hospice Advantage) Atlanta, MI


  • Supervised healthcare team, recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations
  • Provided palliative care in outpatient setting ranging from assessment to development and implementation of care plans
  • Sound, ethical and independent decision-making ability consistent with medical protocols
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Delivered high-quality and compassionate treatment to indigent and low-income patient community
  • Coordinated and lead Interdisciplinary Team meeting bi-weekly


LPN/Clinical Assistant (Office Float), 11/2011 to 07/2014
Munson Healthcare Grayling Grayling, MI


  • Primary care, assessment and evaluation of neonatal, pediatric, and geriatric patients
  • Counseled and educated patients about reproductive health issues and wellness
  • Performed lab tests and communicated results
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans

LPN/MDS Assistant, 08/2009 to 09/2011
Wellsprings Lutheran Services Fairview, MI


  • Conducted screening, diagnostic treatment and rehabilitative/support services on a primary health care team
  • Medication administration
  • Wound care and physical rounds
  • Provided behavioral/emotional support and supervision for patients with dementia
  • Assisted patients with multiple chronic diagnoses including COPD and asthma. Coordinated and lead care plan conferences with families and patients




Education
High School Diploma: 2000
Mio AuSable Schools - Mio, MI
Certificate of Completion Licensed Practical Nurse: Nursing, 2009
Kirtland Community College - Roscommon, MI

ADN Registered Nurse: Nursing, 2014
Kirtland Community College - Roscommon, MI
Additional Information

Mio Chargers Board Member

Mio Junior High Girls Basketball Coach

Heartland Champion of Caring for month of January

This resume is created in 7 minutes.
Professional Summary
Accomplished, versatile, and hands-on medical professional. Offering over 20 years of solid clinical background experience and verifiable accomplishments in medical operations, healthcare administration and patient care. Armed with strong management skills necessary in directing and maintaining a productive work environment. Equipped with the ability in motivating and fostering teamwork, as well as initiating procedures for continuous improvement of the entire operations.
Skills
  • Team leadership
  • Policy development governing health plans and patient care
  • Process improvement
  • Fluency in compliance & regulatory standards
  • Strong verbal communication
  • Computer proficiency
  • Client/ Vendor relations
  • Analytical & critical thinking
  • Staff development
Work History
Director of Case Management, 09/2013 to Current
Kindred Healthcare Houston, TX
  • Manage the overall supervision of the department's daily operation to achieve fiscal productivity, and patient satisfaction goals and objectives established by hospital management.
  • Directs the operations and activities of the Case Management functions, including pre admission review, utilization resource management, and discharge planning.
  • Responsible for staff performance and the accomplishment of departmental responsibilities in accordance with corporate , hospital, and government policies and procedures to meet both regulatory and company requirements.
  • Assess, plan, implement and evaluate the case management program to ensure the patient needs are met.
Clinical RN Case Manager, 10/2012 to 09/2013
Kindred Hospital North Houston Houston, TX
  • Performed utilization review using InterQual evidenced based guidelines to determine patient admission and concurrent review criteria.
  • Worked closely with payers to insure proper reimbursement for services, worked as part of a interdisciplinary team member to ensure patient's receive appropriate care and hospital's resources are used appropriately.
Registered Nurse/ Charge, 04/2010 to 10/2012
Tomball Regional Medical center Tomball, TX
  • Functioned as a charge nurse on a Clinical Decision/ Observation Unit.
  • Performed clinical duties in a safe and organized manner.
  • Worked closely with Physicians and Case Managers to validate admissions and determine inpatient versus outpatient status.
Travel Registered Nurse, 01/2004 to 04/2010
Cross Country Travel Corp Boca Raton, FL
  • Functioned as a travel/ contact nurse in multiple facilities around the United States.
  • Practiced primary care nursing with patients and families, as well as other healthcare team members.
  • Maintained patient care on intermediate or step down cardiac units with the hospital environment.
Education
Master of Science: Intergrated Healthcare Management, Current
Western Governors University - Salt Lake City, UT

Bachelor of Science: Nursing, 1996
Fairleigh Dickinson University - Teaneck, NJ
Nursing
Bachelor of Science: Psychology, 1996
Fairleigh Dickinson University - Teaneck, NJ
Psychology
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Professional Summary
My career objective is to bring unbiased care to persons in need, to broaden my nursing environment. I love taking care of people and teaching. I want to make a difference in people\'s lives and share my love for nursing.
Work History
RN Case Manager 10/2012 to 06/2013
Healthback Home Health Weatherford. OK
Manage care for clients, develop plan of care for each client, wound care, IV therapy, and teaching.
Health Careers Assistant 08/2012 to 10/2013
Western Technology Center Burns Flat, Ok
Taught Long Term Care, Intro to A&P, Long Term Care Clinical with students, gave testing.
RN Head Charge Nurse 10/2013 to 09/2014
Corn Heritage Village of Weatherford Weatherford, OK
Managed CNA\'s, CMA\'s and assigned to halls, Head charge nurse, wound care, tube feedings, insulin, end of life care.
Health Careers Instructor 08/2015 to Current
Western Technology Center Sayre, OK
Teach student to become CNA\'s, AUA\'s, Phlebotomist, attend clinicals with students, teach lab skills. Problem solved issues.
Education
Associate of Science: Nursing 2008 Rose State College - Midwest City, OK
Bachelor of Science: Nursing Current OCU - Oklahoma City, OK
Refrences

Jeanette Sikes

LPN

Tristen Hendricks

ACMA

Kim Carmichael

RN

Accomplishments
I recievedDean\'s Honor Roll at both Rose State and OCU.
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Professional Summary

High-performing transplant program manager with 6 years of experience working within all aspects of transplantation. Well versed in UNOS and CMS regulatory requirements, bylaws, policies, and mandates.  Experienced in development, growth, and expansion of transplant programs through a hands on, collaborative, and analytical approach.

Skills
  • Accomplished leader
  • Strategic planning capability
  • Planning and development
  • Multi-operations management
  • CMS/UNOS transplant regulatory expertise
  • Personnel management
  • Independent judgment and decision making
  • Community outreach
  • Executive-level presentations
  • Process improvement
  • Program development/growth
  • Team Building
Work History
06/2015 to Current
Quality Manager/Kidney Operations Manager ST. JOSEPH'S HOSPITAL & MEDICAL CENTER Phoenix, AZ

Quality Manager Transplant Services

    • Achieved ZERO findings- CMS audit (Dec 2016) in the lung, liver (new program), kidney, and living donor programs (lung program - largest in the nation 2016)
    • Achieved ZERO findings - UNOS audit (Jan 2017) in the lung, liver, kidney, and living donor programs 
    • Development of Transplant Quality Program for lung, liver, kidney, and living donor services which included 2 way reporting structure, 3 separate hospital/transplant multidisciplinary organ work  groups, performance dashboards, program policies, workflows, CMS and UNOS audit preparation program, regulatory requirement training for staff and providers 
    • Designed the Adverse Event Program, labelled by CMS in 2015 as Best Practice
    • Designed and implemented the ABO verification process in the OR via Surginet 
    • Developed transplant training for 100+ staff members and providers related to SRTR, CUSUM, QAPI activities, and operating room verification processes
    • Supervised and managed the daily activities of a clinical team consisting of 6 nurses and support staff.
    • Project lead for new transplant clinic - opened July 2016 including successful state survey with ZERO finding
    • Skillfully developed departmental goals, objectives, standards of performance, policies (27) and procedures.

      Kidney Operations Manager

    • Daily operations management of recipients and living donors throughout all phases of transplant 
    • Designed all workflow processes; referral to listing, waitlist management, coordinating the transplant, post op management inpatient/outpatient, return to community physician, and yearly follow-up
    • Designed all program documentation tools; consent forms, evaluation documentation, social work documentation, ILDA, multidisciplinary rounding, UNet registration and Tiedi compliance tools, and coordinating the organ transplant
    • Authored recipient and living donor program policies (100% compliance with UNOS 2017 and CMS 2016)
    • Led the Kidney/Living Donor Program development to include facilitating community and employed provider partnerships
    • Provider and dialysis center outreach-increased referral base by 50% in 1 year
    • Medicare cost report review/analysis
    • Contract review-development for community partners, insurance providers, and OPO






09/2013 to 06/2015
Program Coordinator BAYLOR SCOTT & WHITE HOSPITAL Temple, TX
Quality Coordinator
  • Development of new quality program reporting structure Development of 2 process improvement charters Developed and authored program QAPI plan Developed quality dashboards Developed and maintained service line program reports Hospital and executive council quality presentations EPIC software program clinical build team-transplant Living Donor Coordinator Accomplishments Ground up development of the kidney paired exchange program Developed and authored policies, procedures, and program protocols Completed the organizations' first paired exchange (3 way) Authored single case agreement contracts with 3 separate payers Development and successful completion of the organization's first adult to pediatric kidney transplant involving 2 separate facilities.
02/2012 to 09/2013
Program Coordinator UNIVERSITY OF ARIZONA MEDICAL CENTER Tucson, AZ
  • Developed, authored, and implemented new program policies to comply with extensive regulatory body policy changes Developed, authored, and implemented new program templates and forms Developed and expanded outreach programs for 3 states Program increase of living donation by 40% Developed and maintained program quality dashboard Developed and delivered patient and family education related to living donation Delivery of program metrics and outcomes to hospital quality committees Program representative for clinical build of EPIC software.
06/2011 to 01/2012
Clinical Community Liaison KINDRED HEALTHCARE Las Vegas, NV
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Developed and executed 3 integrated marketing plan strategies Completed on average 15 daily onsite visits generating a 20% conversion rate with growth in the admission rate by 12% Addressed customer questions and concerns regarding products, prices and availability.
  • Established 3 new accounts in only 3 months through successful client development.

08/2010 to 05/2011
RN Case Manager SUNRISE HOSPITAL AND MEDICAL CENTER Las Vegas, NV
  • Reduced average hospital length of stays in the intermediate care unit from 7 to 5 days in a 90 day period Proficiency in the use of Interqual software Utilization review of Medicare and observation status patients Safe, effective discharge planning, resulting in a lower readmission Maintained strict quality standards as set forth by CMS and Joint Commission Heavy patient and family interaction and education regards services.
03/2010 to 07/2010
RN Case Manager ALASKA NATIVE CONSORTIUM Anchorage, AK
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Provided necessary health education training for patients.
  • Managed caseload of 200 clients, providing coordination of care with internal, external, and government agencies.
11/2006 to 06/2008
RN Administrative House Supervisor MAT SU REGIONAL HOSPITAL Wasilla, AK
  • Coordinated all department functions for team of 100 employees and 99 bed facility Evaluated employee performance Oversaw disciplinary actions Recognized for exceptional shift performance Ensured appropriate admission/discharge/transfers Patient/family conflict resolution Accountable for after hours emergency management system.
08/2004 to 10/2006
RN Charge Nurse BAYLOR ALL SAINTS HOSPITAL Fort Worth, TX
  • Charge nurse for a 17 bed medical/surgical critical care bed with 8 staff members Supervised 8 practitioners and employees, led recruiting and hiring, managed employee review process Ensured compliance with state and federal regulations Actively participated in unit-based quality assurance program Sound, ethical and independent decision-making ability consistent with medical protocols Implemented new floor assignments based on evaluation of staffing requirements Headed onboarding process for new nursing staff Direct patient care of critically ill patients.
12/2002 to 07/2004
Staff RN Intensive Care Unit FAIRBANKS MEMORIAL HOSPITAL Fairbanks, AK
  • Direct patient care of the critically ill patient with 1-2 patients per shift.
Education
2015
MASTERS OF SCIENCE: NURSING CLINIC SYSTEMS LEADERSHIP
University of Arizona - Tucson, AZ

NURSING CLINIC SYSTEMS LEADERSHIP

Sigma Theta Tau

Excellence in Academics Award

2015
Master of Arts:
QUALITY ASSURANCE PERFORMANCE IMPROVEMENT - Institute for Healthcare Improvement
Institute for Healthcare Improvement 23.5 Contact Hours TRANSPLANT REGULATORY & QUALITY IMPROVEMENT


2002

ASSOCIATE OF APPLIED SCIENCE -




Excelsior College - Albany, NY
Additional Information
  • LICENSURE Registered Nurse, multi state, State of Arizona, expires 04/01/2020