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Summary
High-performing, strategic-thinking Health Information Technology professional with over 5 years of extensive experience in the medical field. Encompasses expert clinical and technical assessment skills, computer savvy with exceptional writing, presenting, and interpersonal communication skills. Adept at coding,  medical terminology, and a strong understanding of HIPAA state and federal laws.
Skills
  • Superior Managerial/Supervisor Skills
  • Diagnosed-related Group Assignments (DRGs)
  • Inpatient/Outpatient Admissions Care
  • Exceptional ICD-10 Billing & Coding Knowledge
  • Strong HIPAA Regulatory Knowledge
  • EKG
  • Greenway, EPIC, EClinical Works, All Scripts, NextGen, Cadence, and Practice Fusion
  • Excellent Clinical Assessment Skills
  • Strong Oral and Written Communication Skills
  • Advanced Directives Consent Counseling
  • Strong Interpersonal Skills
Experience
Azalea Health Software Implementation Specialist 05/2018 to Current
  • Designs and oversees interface implementation project plan.
  • Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems.
  • Assists in research and development of documentation materials for education and training users; ensure documentation is technically accurate.
  • Implementation of communication scripts and protocols to include dialup, VPN and frame and web services.
  • Act as liaison between company and client; able to coordinate internal and vendor technical teams.
  • Proactively coordinated and manage tasks and milestones to achieve implementation targeted time frames and ensure goals were achieved.
Gwinnet Medical Group Lawrenceville, GA Medical Scribe 12/2016 to 05/2018
  • Monitors patient hemodynamic status during procedures using electrocardiograms.
  • Streamlined the transcription process resulting in a 30% increase in work production and efficiency.
  • Enhances business operations and processes by closely working with cross-functional teams to prepare and implement new EMR components in the units.
  • Lead training programs for new and existing employees on EMR systems and components.
  • Expertly maintains patient data integrity with 100% adherence to all facility and federal regulatory guidelines.
Resurgens Orthopedic Lawrenceville, GA Certified Medical Assistant 08/2015 to 12/2016
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. 
  • Completed and submitted clinical documentation and ordered X-rays in accordance with agency guidelines.
  • Worked collaboratively with the HIM Supervisor monitoring and reporting quality and quantity of work performed by completing weekly audits of chart retrieval, and re-filing charts.
  • Maximized reimbursements by ensuring accurate ICD-10-CM and CPT coding and conducting quality audits of providers' selected codes compared to chart documentation.
 
 
 
 
 
 
      Ultimate Staffing Hamden, CT Certified Medical Assistant 04/2015 to 06/2015
      • Designed and implemented organizational tools utilizing office technology in order to track and restock supplies more systematically reducing patient waiting times by 20%.
      • Administered medication in accordance with the Medication Policies and Procedures.
      • Managed the care of acute rehab patients providing education, treatments, IV therapy, Venipuncture and wound care.
      Ultimate Staffing - Yale University, SMILOW CANCER HOSPITAL New Haven, CT Certified Medical Assistant 09/2014 to 02/2015
      • Provided ongoing training to staff on intricacies of insurance submissions, codes and intake procedures to minimize rejections for referral- or registration-related reasons.
      • Served as a key member of interdisciplinary healthcare team for a busy family medical practice.
      • Assisted MDs and NP team in ensuring optimal patient care and smooth daily functioning of the office.
      CAREMEDICA North Haven, CT Certified Medical Assistant 01/2013 to 01/2014
      • Experienced in direct clinical work with substance abuse, psychiatrically disabled, severe physical and intellectual development disability patients'
      • Assisted practice physicians with patient flow, took the medical history and performed diagnostic testing.
      • Performed Department of Transportation physicals Performed ECG, Spirometry, flu swabs, throat cultures, biopsies, prothrombin, and glucose finger sticks pregnancy testing and POCT drug screens.
      • Verified type of radiology procedure prior to exams using the HIPAA guidelines for two identifiers.
      Education and Training
      Bachelor of Science: Health Information Technology 2018 Western Governers University
      Certification : Health Information Technology 2018 Gwinnett Tech
      Associate of Science: Human Services 2015 Gateway Community College, New Haven, CT GPA 3.70
      Professional Diploma: Medical Assistant 2011 Fortis College, Montgomery, AL
      Associate of Applied Science: General Studies 2009 Lulreen B. Wallace Community College, Greenville, AL
      Affiliations
      HIMSS Academic Organizational Affiliation, Current member
      TAG Health
      PHI Theta Kappa

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      Professional Summary
      I thrive in a dynamic environment thinking strategically with my teammates to develop a unique perspective with exceptional results. I passionately believe that technology and creative data solutions shape the global environment. The hard work of many intelligent people inspires me to contribute what I can to the frontier of our growing digital world. I hope my skills and work ethic will greatly contribute to your team and the customers you serve.
      Skills
      • Multiple leadership roles
      • Numerous successful Go-Lives 
      • Skilled and dynamic trainer
      • Office Suite expert
      • PMP certification in process
      • 8+ years of clinical experience
      • Epic, Sunquest, HCLL & Dragon
      • Gap analysis consulting
      Work History
      08/2017 to Current
      Epic Beaker AP/CP Principal Trainer Montage Health ONE System Implementation Monterey, CA
      • Assumed ownership of all Beaker training program initiatives and will assume ownership of all Willow training in 2018.
      • Selected and assigned credentialed trainers to conduct training seminars.
      • Extensively train new and existing employees.
      • Use a variety of assessment tools and strategies to improve instruction methods and training culture.
      • Advanced Reporting Lead Trainer for directors, assistant directors, and managers. 
      12/2016 to 07/2017
      Sunquest/CoPath Training Project Lead Norton HealthCare Louisville, KY
      • Work with Medical Directors, IS Directors, Training Managers, and administrators to optimize training, curriculum and outcomes.
      • Coordinate the development of instructional design for 7 training modules, including training resources, hardware resources, credentials, scheduling, competencies, end-user registrations, curriculum updates, and compliance with standards.
      • Train > 1,000 lab end-users in  4 months.
      • Lead >10 specialist trainers by supporting dynamic instruction and interaction with students. 
      07/2016 to 12/2016
      Epic Beaker / HCLL Credentialed Trainer Centura Health Denver, CO
      • Organize, prepare, and conduct application-specific training programs for end-users of Epic Beaker AP/CL and HCLL softwares.
      • Maintain records of training activities, employee progress and program effectiveness.
      • Work with Instructional Designers, Training Managers, and end-users to optimize training, curriculum and outcomes.
      • Help Go-Live launch smoothly, bringing cutting-edge facilities to the front line of digital integration!
      01/2016 to 07/2016
      Medical Assistant / Phlebotomist Presbyterian/St. Luke's Hospital Laboratory Denver, CO
      • Conducted in-patient phlebotomy, routine specimen testing, send-out testing, and data entry while following facility and national standards of established safety procedures, and assured federal compliance. Used MediTech software to document patient care and results.
      08/2015 to 12/2015
      Lead Phlebotomist Clinical Pathology Laboratories San Antonio, Texas
      • Efficiently prepare, transport, process, and store patient specimens and samples according to procedure using standard equipment, techniques and best practices.
      • Paper-to-EMR chart conversion.
      09/2014 to 05/2015
      Lead Clinical Lab Assistant II EvergreenHealth Hospital Laboratory Kirkland, WA
      • Evening Lead responsible for Process Improvement, Human Resources support, scheduling of 20 FTE staff members
      • Maintained complex laboratory equipment and software, including Roche and Data Innovations (DI).
      • Utilize Atlas, Cerner, DI, and other software for data entry, patient care, specimen testing and tracking, and process improvement.
      04/2013 to 07/2014
      Lead Scribe St. Mary's Regional Medical Center Grand Junction, CO
      • Accompanied physicians into room for patient history and exam documentation in Epic ASAP provider note. Recorded HPI, review of systems, social, personal, and medical history, document exam, detail procedures, detailed decision-making, sign scribe attestation, accessed lab and radiology data for physician, etc.
      • Assist physicians with transition from Meditech to Epic ASAP & Dragon. 
      06/2012 to 06/2013
      Instructor Western Slope School of Phlebotomy Grand Junction, CO
      • Lead instructor for Anatomy & Pathology, draw skills, and national certification hospital hours. 
      • Proctored exams, coordinated draw skill labs, mentored during hospital internship. 
      05/2011 to 06/2014
      Certified Phlebotomist Charge Technician II St. Mary's Regional Medical Center Laboratory Grand Junction, CO
      • Perform phlebotomy for laboratory and microbiology processing and analysis in intensive care, emergency, and outpatient environments.
      • Assisted laboratory staff through transition from MediTech to Sunquest and Epic (Epic & Sunquest Super User).
      Education
      2012
      Bachelor of Science: Biology
      Colorado Mesa University - Grand Junction, CO
      Biology
      Bachelor of Science: Cognitive Neuroscience CMU University of Denver - Denver, CO
      Cognitive Neuroscience
      2010
      WEMT-B : Rescue & Recovery Wilderness Emergency Medicine ,:
      2010
      Wilderness Medicine Institute - Lander, WY:
      Phlebotomy Learning Center of Denver - Denver, CO:

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      Professional Summary
      Nationally Certified Medical and Surgical Registered Nurse with proven experience in healthcare innovation and leading on an acute care unit. Possesses a solid reputation for being a team player, strong clinical knowledge, sound logic, all with a calm and confident approach. Professional background includes working with others in both clinical and non-clinical settings, in multiple roles, resulting in a positive rapport with professionals in a variety of disciplines. Recognized for consistently going beyond what is required.
      Certifications, Licenses, and Coursework
      Registered Nurse, Board of Registered Nursing, California #4
      Certified Medical-Surgical RN, Medical-Surgical Nursing Certification Board
      Dignity Health Ascend Leadership Graduate
      Six Sigma Green Belt Certification - in progress
      Healthcare Workforce Initiative: Preceptor Training
      Chemotherapy and Biotherapy Provider, Oncology Nursing Society
      Skill Highlights
      • Patient and staff safety advocate
      • Course instruction and curriculum development
      • Exemplary observation, intervention, and communication abilities
      • Formally trained preceptor
      • EHR Super User
      • Formal Dignity Health leadership training
      • Exceptional critical thinking skills and experience
      • Time management and prioritization expert
      • Proven facilitator in patient care planning
      • Unit productivity maximization
      Professional Experience
      Relief Charge RN, Medical and Surgical Unit 04/2016 to Current Sierra Nevada Memorial Hospital Grass Valley, CA
      Leads nursing team in providing comprehensive patient care on the Medical and Surgical Unit. Relied upon as a calm and focused leader in stressful situations. Responsive to crucial hospital and unit needs. Effective and comfortable at diffusing and addressing patient, family, and staff concerns. Directs interdisciplinary discharge rounds.  Respected by current unit staff as a clinical and workflow resource. Advocates for quality nursing care while maintaining unit productivity. Valued member of Performance Excellence teams in regards to creation and implementation of improvements in hospital workflow. Ensures safe and essential patient care in emergent situations.
      Staff Registered Nurse, Medical and Surgical Unit 08/2014 to Current Sierra Nevada Memorial Hospital Grass Valley, CA
      Primary care nurse, utilizes strong assessment skills to determine necessary patient care. Navigates through EHR and computer programs with ease in real-time. Provides accurate documentation of all elements of nursing care. Medical and Surgical National Certification award. Acknowledged by hospital leadership team for setting the standard of providing exceptional patient care and satisfaction. Daisy Award nominee. Frequent recipient of positive feedback from patients and families via discharge phone calls. Consistently chosen to precept, evaluate, and make recommendations for registered nurses and students. Attended formal education on preceptor skills, program development, and presentation strategies.
      Clinical Instructor 08/2017 to 12/2017 Weimar Institute Colfax, CA
      Clinical instructor of Advanced Med/Surg and Telemetry nursing rotation for third semester students. Created effective learning environment with individual instruction based off students learning needs. Conducted midterm and final evaluations with weekly and long term goals.
      Medical Scribe 01/2013 to 12/2013 Oroville Hospital Oroville, CA Utilized DMAIC strategies by identifying need for medical scribe training and collaborating to improved ER physician documentation template. Developed orientation curriculum for ER Scribes and lead monthly medical scribe staff meetings. Teamed with Medical Records Department to identify needs in physician documentation to facilitate efficient hospital coding and billing. Improved hospital income by implementing a "check box" system for key billing categories and medical scribe education.
      Education and Training
      Master of Science in Nursing: Healthcare Executive 2019 Chamberlain College of Nursing Downers Grove, Illinois, US
      • Degree in progress; anticipated completion January 2019
      Certificate: Six Sigma Green Belt 2018 Six Sigma Global Institute Boston, Massachusetts, US Certificate in progress, anticipated completion May 2018
      Bachelor of Science: Nursing 2014 California State University, Chico Chico, California, US
      • Dean's List, College of Natural Sciences
      EMT - B 2012 Sierra College Rocklin, California, US
      Accomplishments
      • Sierra Nevada Starfish 'Making a Difference' Award, 2017
      • Daisy Award Nominee, 2016, 2017
      • Sierra Nevada Memorial Hospital Pin of Appreciation, 2015
      • International Creative Problem Solving Tournament, 1st place 2003-2009

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      Education
      Texas Tech University Health Science Center, Paul L Foster School of Medicine El Paso, TX Doctor of Medicine - 2017-Current, anticipated graduation May 2021
      University of Washington Seattle, WA

      Master of Health Administration - 2016

      University of Texas at San Antonio San Antonio, TX

      Post-baccalaureate Premedical Studies - Summer 2012-Fall 2013

      Bachelor of Science in Biology - 2009
      Memberships
      • American College of Emergency Physicians      
      • Emergency Medicine Residents Association                                             
      • Society for Academic Emergency Medicine
      • Texas College of Emergency Physicians
      Professional Experience
      Hospitalist Coordinator
      November 2016 to July 2017
      Sound Physicians San Antonio, TX
      • Served as the point of contact between Sound Physicians management, hospital personnel, and on-site physicians as it relates to administrative functions within Christus Santa Rosa Medical Center & Westover Hills Hospitals in San Antonio, TX as well as Peterson Regional Medical Facility in Kerrville, TX.
      • Supported Regional Medical Director and Regional Director of Operations in developing projects for Sound Physicians including: primary care outreach initiatives and internal operations deficiency analysis.
      • Established physician scheduling across multiple facilities, coordinated physician credentialing and orientation, collaborated with regional teams from Sound Physicians as well as external hospital representatives to achieve clinical goals.
      Administrative Intern
      June 2015 to August 2015
      University of Texas Health Science Cancer Therapy and Research Center San Antonio, TX
      • Collaborated with senior management as well as independent consultants to assess the current state of patient services and highlight inefficiencies of car.
      • Collected operational data in order to construct patient service metrics.
      • Implemented various process improvement initiatives to align internal departments with organizational care objectives.
      Emergency Department Medical Scribe
      June 2012 to June 2018
      ProScribe LLC San Antonio, TX
      • Created electronic medical records by reviewing triage notes, recording physician examination assessments, and transcribing laboratory results.
      • Facilitated provider efficiency by expediting abnormal radiology impressions and laboratory results to the physician in order to reduce time delays in patient care.
      • Trained new medical scribes to adhere to operating procedures as well as facilitate the efficiency of expected duties.
      Molecular Biologist
      June 2009 to August 2012
      South Texas Blood and Tissue Center San Antonio, TX
      • Trained new employees to conduct nucleic acid isolations using manual and automated methods to screen for known viruses across various platforms.
      • Performed validation studies for the development of new assays and screening techniques in conjunction with the research and development department.
      • Developed and implemented sample tracking system to streamline production testing and decrease interdepartmental errors.
      Delaership Porter
      August 2006 to February 2009
      Ken Batchelor Cadillac San Antonio, TX
      • Primarily responsible for detailing dealership and customer vehicles.
      • Completed requests by management, including transporting customers, acquiring and distributing parts, and long distance car deliveries.
      Research
      Seattle Children's Research Institute Treuman Katz Center for Pediatric Bioethics
      Graduate Student Researcher - March 2016-June 2016
      • Conducted assessment initiatives to research the integration of institutional ethics into healthcare.
      • Collaborated with Dr. Ben Wilfond to gauge how healthcare organizations across the nation are addressing institutional ethic issues.
      • Generated recommendations for Seattle Children's Hospital based on findings of research.
      Leadership
      Emergency Medicine Interest Group
      • Treasurer - 2017-2018
      Community Activities
      Broadview Emergency Shelter and Transitional Housing Facility
      Volunteer Child & Youth Tutor - October 2014-June 2015
      • Served as a weekly volunteer tutor to young children seeking temporary housing at the shelter.
      • Provided insight to basic math concepts and problems as well as helped children learning to write.
      ​​

      Alamo Maxillofacial Surgical Associates

      Oral and Maxillofacial Surgical Associates Volunteer Intern - June 2012-August 2014

      • Observed oral & maxillofacial inpatient surgeries in the operating room and outpatient procedures in a private practice setting.
      • Witnessed the skill required to operate for long periods of time as well as the communication skills needed to convey pre-op expectations and post-op results.
      • Observed administrative functions and strategic planning within the private practice.
       
      University of Texas Health Science Cancer Therapy and Research Center
      Clinical Oncology Volunteer and Trainer - June 2012-August 2014
      • Oriented and trained volunteers to provide patient care services throughout chemotherapy treatment areas.
      • Restructured the allocation and distribution process of consumable resources by volunteers throughout the various triage areas in the facility.
      • Aided nursing staff by preparing medical consumables for use, restocking treatment floor, and replacing items used by patients.
      • Served patients food and drinks during their treatments, provided blankets and pillows to each patient, and assisted them around the chemotherapy treatment area.
       
      St. Luke's Baptist Hospital of San Antonio
      Emergency Department Volunteer - June 2012-July 2013
      • Assisted nurses and technicians in cleaning patient rooms, restocking medical consumables, and rearranging empty patient beds to meet the demands of an 8 room emergency department.
      • Observed Emergency Medicine physicians prioritize and provide healthcare services to a diverse patient population.
      Certifications
      • Institute for Healthcare Improvement Certificate in Quality & Safety
      Interests
      • Hiking & Trail running
      • Camping
      • Photography