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Professional Summary
A successful Bachelor's degree holder major in Psychology with a vast experience on the different aspects of the Human Resources Department, project management and an expert in Virtual Learning tools and training.
  • Excellent knowledge and ability to utilize computers and related technology.
  • Excellent skills in Microsoft Office programs
  • Excellent skills in Lotus Notes
  • Proficient in online training tools.
  • Excellent Customer Service
  • Team Leadership
  • Project Management (application of PM principles)
  • Excellent Oral and Written Communication skills
  • Practice Quality Control Principles Enforcement of models and standards of Quality Assurance
  • End to End Processing of live Web seminars
  • Event Management and facilitation.
  • Great Recruitment skills
  • Very keen eye for details
  • Very good customer service skills
Work Experience
Senior Operations Administrator | 04/2018 to Current FedEx Ground - Pflugerville, TX

* Greatly involved in the hiring process of the Human Resources Department at FedEx Ground specifically doing calls to schedule interviews and do job offers to Package Handler applicants in the ZAUS facility.
 * Incharge of the employee Onboarding process - specifically I9 processing and EVerification of newly hired Package Handlers and does the New Hire Orientation as well.
 * Assists management and HR on adhoc projects for the facility.
 * Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone calls.
 * Reviews, researches and/or enters data in various systems to support respective functional areas
 * Assists in the handling of customer inquiries and package pickup at the station.
 * Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review and making sure important information or data and files are available and correct for testing.

* Provides onsite training for Package Handlers.

* Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival. 

* Delivers an exceptional level of service to each customer by listening to concerns and answering questions.

* Do other work tasks as assigned and requested.

Engineering Coordinator / Administrative Assistant | 09/2017 to 04/2018 Hyatt Regency - Austin, TX

* In charge of the balancing of the Department's checkbook and making sure all expenses are accounted for properly.
* Process payment requests for invoices received in the Oracle and Markview database.
* Acts as the Engineering coordinator and office manager of the Engineering Division.
* Keeps track of vendors that come in and out of the hotel to do maintenance on hotel property.
* I do the advance scheduling of HVAC of the whole hotel.
* I process P-Card transactions and run Accounting reports for the Director of the Department.
* I run the GL (subledger) report every week and balance it with the Department's checkbook.
* Point of contact for purchase order requests and submission and receiving as well for the whole Division online or on the phone.
* In charge of the contracts of all our Hotel vendors and contractors and makes sure that all the Certificates of Liability Insurance are up to date.
* Takes care of phone calls routed to our Division and transfer calls to the right person/Department.

* Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

* Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures. 

* Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 

* Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. 

* Contacted customers via phone and email to confirm deliveries and follow up with inquiries.

* Tracked expenses and documented records using the General Ledger and Oracle.

* Processed financial documents including contracts, expense reports and invoices. 

* Perform other tasks out of the ordinary whenever necessary.

Learning Practitioner and Scheduler | 12/2006 to 10/2013 IBM - Manila , Philippines
  • Learning Practitioner & Scheduler
    Dates Employed: Jan 2009 – Oct 2013
    Employment Duration: 4 yrs 10 mos
    Location: Metro Manila, Philippines
    * Provided successful end to end support services for the IBM Software Services for Tivoli (ISST) web seminars using different online tools
    * Processed and setup 100% of submitted and approved web seminars assigned to me
    * Successfully trained event presenters on the tools used for their events
    * Did full service facilitation of live events
    * Scheduled and managed approved event requests
    * Handled issues or concerns on processed events
    * Acted as the Backup Team Lead and was involved in making process decisions for the team when necessary.
    * Spearheaded process documentation for the different processes of our program.
    * Responsibly applied good customer service in all dealings not only with internal IBM employees, but with clients, customers and Business Partners as well.
  • SWG Virtual Learning Operations Specialist
    Dates Employed: Mar 2008 – Jan 2009
    Employment Duration: 11 mos
    Location: Metro Manila, Philippines
    * Performed successful end to end processing of Instructor Led Online(ILO) classes for both clients and internals for the IBM Software Group.
    * Processed and setup 100% of submitted and approved web seminars assigned to me
    * Conducted effective live rehearsals with event presenters on the tools and applications that our program used.
    * Did full service facilitation of live events.
    * Submitted post event reports to the Completions team with zero errors.
    * Performed the Backup Team Lead role and made business decisions for the team when necessary.
  • Employee Data Management Process Owner
    Dates Employed: Oct 2007 – Mar 2008
    Employment Duration: 6 mos
    Location: Metro Manila, Philippines
    * Processed 100% of change request emails received from client accounts in regards to employee data management.
    * Updated, corrected, and added necessary personal information and made data changes for employees of the client account in the SAP database specifically the lateral transfers, promotions, change of status, name correction or a change of pay.
    * Handled personally identifiable information and protected the confidentiality of that data at the collection, disclosure, and change stages of the process.
    * Acted as the Process Owner for the data management process and was the Subject Matter Expert as well who trained new hires in the team who collected personally identifiable information on the company's policies and procedures for assuring confidentiality.
  • Employee Recruitment Coordinator
    Dates Employed: Dec 2006 – Oct 2007
    Employment Duration: 11 mos
    Location: Metro Manila, Philippines
    * Conducted interviews both initial and final for potential candidates of a client company (Allstate Insurance Corporation) following standard procedures of IBM and the client as well.
    * Successfully linked applications of external hires to the system database called the Online Selection Process (OSP).
    * Acted as the Single Point of Contact for SAP.
    * Spearheaded the linking process to make sure that both internal and external new hires are in the system for payroll purposes.
    * Entered codes with 100% accuracy using the Taleo tool so new hires are granted access to the system.
    * Resolved issues and escalations forwarded to the team regarding SAP, OSP, Taleo and other processes related to these applications/databases. * Set appointments and interviews for job candidates via phone and email.

* Maintained and updated candidate records in the company's system using OSP and Taleo. 

* Developed and implemented efficient filing systems and customer database protocols. 

* Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

* Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.

Recruitment Coordinator | 06/2005 to 11/2006 Accenture - Metro Manila, Philippines
  • Handled in flying colors a high volume hiring process of potential candidates for a client project (Aetna).
  • Expertly conducted initial and final interviews of candidates.
  • Created and did the job offer or contracts for new hires of the client project.
  • Applied open communication between our company and the client project to ensure overall progress of the project was discussed.
HR Assistant | 02/2002 to 03/2005 TS Fashion Boutique - Valencia City, Bukidnon, Philippines
  • Created the company payroll for the General Manager to review and approve.
  • Developed a step by step hiring process for the company.
  • Conducted initial interviews with company applicants.
  • Assessed potential candidates for open company positions and recommended those who passed to the GM for final interview.
  • Headed the hiring process of all company applicants including for the store branches nationwide.
HR Coordinator | 07/2000 to 02/2001 Gaisano City Mall (Unipace Corporation) - Cagayan de Oro City, Philippines
  • Oversaw and handled company issues including that of the different branches nationwide.
  • Conducted initial interviews with potential candidates applying for jobs within the company.
  • Trained new hires on the company policies, rules and regulations and what to expect regarding their job positions.
  • Identified common areas at work that needed improvement and attention and directly communicated findings to the company owner.
College Psyhology Instructor | 06/1998 to 06/2000 Misamis Oriental State College of Agriculture and Technology - Claveria, Misamis Oriental, Philippines
  • Taught the General Psychology subject to 1st, 2nd and 3rd year college students.
  • Computed student grades based on a standard computing systems provided by the school.
  • Participated and learned from workshops on team building sponsored by the school.
  • Successfully conducted after school tutorial classes with students who needed catching up on missed assignments, projects or simply not being able to understand the subject matter discussed in class.
Central Mindanao University - - Musuan, Bukidnon, Philippines Psychology, 1997
  • College Scholar, 2nd Semester of SY 1 
  • IBM TOP Talent 2012, Awardee

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Boston University 2017 Bachelor of Arts: Food and Agrarian Studies Boston, MA, USA
Department of History and Earth & Environment
Minor: Environmental Analysis and Policy 
Studio Art: Studied under Aka Maraneli, Marc Schepens, Jacqueline Barrett
Interdisciplinary studies graduate and self-directed visual artist possessing strong interpersonal and research skills with professional experience in public policy, community engagement, and research-driven work seeking to work in an educational, visual arts-centric setting.
Key Skills
  • Fluent in Spanish
  • Intermediate in Wanka Quechua
  • Adobe Suite
  • Microsoft Office Suite
  • ExLibris Alma System
  • Google Applications
  • Outlook Mail
Punto Urban Art Musuem September 2018 Mural Artist
Salem, MA
2018 Punto Urban Museum Art Mural Slam
Dudley Cafe September 2018 to October 2018 Solo Exhibition
Roxbury, MA
Darwin's Ltd - Cambridge St. September 2018 to October 2018 Solo Exhibition
Cambridge, MA
Massachusetts College of Art and Design May 2018 Group Exhibition
Boston, MA
Culture Shock 2.0
Youth Engagement
Saphichay May 2018 to August 2018 Elementary School Teaching Assistant
Huancayo, Peru
Wanka Quechua & organic gardening courses
DNTUlimit May 2016 to August 2017 Summer Youth Instructor
Manchester-By-The-Sea, MA
Public Policy and Communications
Saphichay May 2018 to August 2018 Communications & Media Intern
Huancayo, Peru
Alternatives For Community & Environment August 2017 to May 2018 Program Director- T Riders Union
Boston, MA
Matahari Women Workers' Center May 2018 Spanish Interpreter
Boston, MA
Citizens for Farm Animal Protection June 2016 to November 2016 Bilingual Community Organizer
Boston, MA
Friedman School of Nutrition Science and Policy April 2017 to July 2017 Student Researcher
Boston, MA
FLEX Study, a NIH-funded study, led by Dr. Jennifer Sacheck
New England Civil Rights Division- US Environmental Protection Agency September 2015 to January 2016 Undergraduate Student Researcher
Boston, MA
Environmental Justice Community Impact Assessment
Mugar Memorial Library September 2013 to November 2015 Library Assistant
Boston, MA
Public Speaking
Art, Culture, and Technology Program- Massachusetts Institute of Technology February 2018 Featured Speaker
Cambridge, MA
I am Not Your Cholo with Marco Aviles @ The February School 
2018 Americans for Transit Conference March 2018 Panelist
Silver Springs, MD
Organizing is the Key to Winning Transit Victories
  • 2013 Norman H.Read Trust Science Research Award and Scholarship Recipient
  • 2013 Andrews Honor Scholar
  • 2013 Outstanding Conference Delegate at Harvard Model Congress

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Professional Summary

A licensed Family Nurse Practitioner with 15 years of hospital and 8 years acute care nursing experience. Looking for a position that involves significant work in primary care or specialized care areas.

  • Skilled cardiac care nurse
  • Advanced Cardiac Life Support (ACLS) certification
  • Computerized charting specialist -EPIC, NextGen, and McKesson

  • Critical evaluation of heart failure patients, MI, and pacemaker  managed complex medication/treatment regimens
  • Diabetes and nutrition treatments
  • Preceptor
Associate of Science: Nursing, 2010
Lutheran School of Nursing - Saint Louis, MO
Bachelor of Science: Nursing, 2012
Maryville University - Saint Louis
Graduated Magna Cum Laude
Master of Science: Family Nurse Practitioner, 2017
University of Central Missouri - Warrensburg, MO

Completed 855 clinical hours as a student family nurse practitioner


SSM Health Urgent Care (Summer 2014/Spring 2015/Spring 2017)

  • assessing, evaluating and diagnosing acute care issues in a urgent care setting
  • provided urgent and ongoing care to patients with injuries such as sprains, strains and fractures
  • provided sports physicals for childhood to adolescent population.

Hahn & Associates OB/GYN (Spring 16)

  • assessment and pelvic exams of women from puberty to geriatric ages on education of routine care and ways to improve overall health
  • assessment and prenatal care provided on pregnant women.

Esse Health - Jerome Williams Internal Medicine Clinic (Spring 2017)

  • provided primary care for a variety of acute and chronic health conditions in patients young adult to geriatric population
  • under the supervision of a provider, coordinated referrals to specialist when appropriate
  • instruct and educate patients young adult to geriatric population on their physical health and conditions, treatment options and medications and encouraging patient participation in developing a plan of care

Mercy Pediatric Clinic-Piper Hill (Fall 2017)

  • provided physical assessment of children newborn to young adult population
  • provided care and education for patients with various diagnoses such as streptococcal pharyngitis, otitis media and externa, and influenza
Work History
Adjunct Faculty Instructor, 08/2019 to Current
Saint Louis University St Louis, MO
  • Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives
  • Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices
  • Reviewed class and student records to look for areas in need of improvement and implement plans of action
  • Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning
  • Initiated new learning methods, promoting total student comprehension while curbing learning time
  • Created and implemented written and oral assessments
  • Created guides and course materials to reiterate lecture information and help students
Nurse Practitioner Home Evaluator, 02/2019 to Current
Signify Health St Louis, Missouri
  • Complete health assessments on Medicare patients utilizing provided assessment tools
  • Discussed plan of care with patients and explained test results and proper use of medications to patients and family members
  • Accurately noted patient medical history, applicable test results and vitals into medical records
  • Explained medications and side effects to patients, family members and caregivers
  • Formulated lists of current and past medical conditions
  • Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers
Registered Nurse, 01/2011 to Current
DePaul Health Center Bridgeton, MO
  • Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit
  • Actively participated in unit-based Quality Assurance Program
  • Sound, ethical and independent decision-making ability consistent with medical protocols
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
  • Acted as patient advocate and implemented total patient care through a team nursing process covering 3-5 high acuity patients per shift
  • Treated patients with chronic and acute health problems such as MI, arrhythmias, cardiomyopathy, post percutaneous coronary intervention care, Transcatheter Aortic Valve Replacement (TAVR) care, asthma, COPD and pneumonia
  • Strong leader for nursing personnel assigned to the unit/shift
  • Served as Clinical Support Nurse/Charge Nurse on a 26 bed unit
  • Registered Nurse in Missouri, License number 174, 2021
  • Certified Nurse Practitioner in Missouri,
  • Registered Nurse in Illinois, License number 06, 2020
  • Certified Nurse Practitioner in Illinois, 51
  • Current American Academy of Nurse Practitioners (AANP) Certification F1
  • Advanced Cardiac Life Support (ACLS) Certification 2017 to 2020
  • Basic Life Support (BLS) Certification 2017 to 2020
  • American Nurses Association (ANA) Member
  • American Association of Nurse Practitioners (AANP) member
  • Missouri Nurses Association (MONA) member
  • St. Louis Nurses in Advanced Practice (SNAP) member

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Highly qualified board-certified family nurse practitioner with 15 years experience driven to build strong relationships with patients and their families in the community with a reputation for consistently achieving high levels of patient satisfaction. Acts as a patient advocate with a steadfast commitment to focus on preventative care and health education.

  • Certified by the American Association of Nurse Practitioners
  • Registered Medical Examiner by the National Registry of Certified Medical Examiners
  • Clinical preceptor for the University of Southern Alabama and the University of Cincinnati
  • Dedicated to integrity
  • Trained in in- and out-patient care
  • Acute and chronic disease diagnosis and management
  • Diagnosis and treatment of childhood illnesses and pediatric well child exams
  • Skilled in conducting physical examinations
  • Minor emergencies, injuries and office procedures
  • Psychiatry and mental health proficiency
  • Women's health exams
  • Family planning counseling and exams
  • Diabetes and nutrition management
  • Health and wellness expertise
  • Care of geriatric and skilled patients in a long term care setting
  • Industrial and Department of Transportation physicals
Clinic Nurse Practioner 02/2016 to 11/2017 Alliance Health Medical Group Woodward Clinics Beaver, OK
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Sound, ethical and independent decision-making ability consistent with medical protocols in a hospital owned satellite family practice clinic.
  • Provided comprehensive care to patients throughout the lifespan.
  • Provided multiple diagnostic and clinical services to include but not limited to: lab services, ultrasound therapy, DOT, insurance and sports physicals, minor procedures, diagnosis and treatment of pediatric, adult and geriatric acute and chronic illness. 
Owner, Family Nurse Practitioner 01/2011 to 02/2016 Bennett Clinic Beaver, OK
  • Comprehensive primary care clinic that provided family health and wellness services.
  • Nurse practitioner owned and operated to provide services to include but not limited to: lab services, ultrasound therapy, DOT physicals and urine drug screening, insurance and sports physicals.
  • Provided chronic and acute care illness management. 
Clinic Nurse Practitioner 07/2007 to 09/2010 High Plains Medical Specialist Beaver, OK
  • Family Nurse practitioner employed by Dr. Russell Fitzgerald to work in his satellite clinic.
  • Diagnosed and treated patients with acute and chronic health problems.
  • Admitted and provided care to patients in an acute care and long term care setting.
Staff Nurse Practitioner 09/2002 to 07/2007 Beaver County Hospital Authority Beaver, OK
  • Nurse practitioner at Beaver and Turpin Community Clinics.
  • Admitting privileges at Beaver County Memorial Hospital and Beaver County Nursing Home. 
  • Emergency Room call coverage
Education and Training
Master of Science: Nursing 2002 Vanderbilt University School of Nursing Nashville, TN, United States
  • Graduated Summa Cum Laude
  • Coursework in Family Practice
  • Member Sigma Theta Tau International Honor Society of Nursing
Bachelor of Science: Nursing 1998 West Texas A&M University Canyon, TX
Activities and Honors
  • Sigma Theta Tau Honor Society of Nursing
  • Association of Oklahoma Nurse Practitioners 
  • Beaver County Board of Health Member
  • Member and Deaconess at First Christian Church, Beaver