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Skillful Staff Manager resume

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Profile
Professional client relations specialist with five years in providing exceptional customer service and maintaining relationships, and two years in team management, team building and productivity. Eager to gain knowledge on mortgage banking and implement it to further a career within the company.
Skills
  • Superior communication skills
  • Cheerful and energetic
  • MS Office proficient
  • Team-oriented
  • Superior organization skills
  • Staff training and development
  • Dependable and reliable
  • Proven success in up-selling
  • Supervisory skills
  • Interviewing and hiring
  • Adaptable
  • Strong customer relationship builder
  • Ability to handle/resolve problems
  • Proven leadership skills
  • Works well under pressure
  • Consistently complies with polices and procedures
Experience
Lead Generation Specialist 07/2017 to Current JPMorgan Chase Phoenix, AZ
  • Confidently preform outbound calls to select Chase mortgage customers and gain interest to speak with a Home Lending Advisor about their loan options.
  • Exceed call monitoring expectations.
  • Warm transfer the customer to the next available Home Lending Advisor.
  • Understand customers needs and concerns while following company policy and procedures.
  • Execute duties with exceptional oral and written customer service skills.
  • Stand in for teammates when out of office.
Staff Manager 05/2015 to 07/2017 BARRO'S PIZZA Mesa, Az
  • Developed and maintained customer relationships.
  • Counseled and mediated staff when necessary.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees.
  • Continually monitored restraurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Counter Staff 05/2012 to 05/2015 BARRO'S PIZZA MESA, AZ
  • Developed and maintained exceptional customer service.
  • Inspected dining and serving areas to ensure cleanliness and proper setup during peak hours.
  • Assisted co-workers.
  • Communicated with customers regarding orders, comments, and complaints.
  • Completed closing duties, including restocking items and closing out the cash drawer.
Reservations Sales Agent 04/2016 to 08/2016 ALASKA AIRLINES CHANDLER, AZ
  • Excelled in providing the highest possible customer service.
  • Created and changed reservations, and rewards reservations, from global customers upon request.
  • Assisted passengers in navigating web and mobile platforms.
  • Confidently conducted inbound/outbound calls and identified customer needs.
  • Assisted passengers in choosing desirable flights and accurately entered passenger information.
  • Offered Alaska Airlines credit applications upon checkout, converting customers into card-holders.
Education and Training
Certificate of Completion June, 2016 RIO SALADO COLLEGE TEMPE, AZ Airline Operations: Reservations and Ticketing Services
2014 CENTRAL ARIZONA COLLEGE
High School Diploma May 2013 FLORENCE HIGH SCHOOL FLORENCE, AZ

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Job-winning Staff Manager resume

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Professional Summary
I  have offered my extensive expertise to some of the industry's largest players assisting in leadership training and management consultancy for their group fitness departments. Included in this business consultancy are things such as program development, quality assurance, recruitment, growth strategy and overall department success.  

I have also delivered over thousands educational seminars on 4 continents, trained over 10,000 group fitness instructors worldwide as well as presented at the most prestigious industry conferences in the world. This has allowed me to cultivate a natural leadership ability and I am comfortable leading a team towards a common goal.
Skills
  • Effective leader
  • Staff training/development
  • Consistently meet goals
  • Product development
  • Conflict resolution
  • Organized
  • Customer service-oriented
  • Process improvement
  • Public speaking talent
  • Leadership/communication skills
Work History
02/2017 to 10/2017
Format Expert (P90X LIVE, COREDEFORCE LIVE) Beachbody LLC – Santa Monica, CA
  • Design bi-monthly workout programmes 
  • Responsible for evaluating and recommending improvements to the programs
  • Created Master Trainer and Instructor educational content for both formats
  • Create bi-monthly continuing education for format instructors
  • Advised on programming and music selection for the current roster of Beachbody LIVE programs.
  • Star in P90X and CORE DE FORCE instructor videos
  • Represent Beachbody at leading industry conferences
09/2015 to 02/2017
Education Strategist Beachbody LLC – Santa Monica, CA

Josef has been advising the SVP and Director team in Market penetration of the Beachbody LIVE group exercise brands. Offering his expertise from his extensive 20-year global experience. ·      
  

  • Developed a strategic plan on how to successfully partner with the mayor health club brands in North America. ·      
  • Advised on new group fitness program development including programming and music selection for the current roster of Beachbody LIVE programs ·      
  • Advised the Director of Field Operations on strategic placement, recruitment, and training of the National Master Trainer Team ·
  • Advise the Director of Programming on casting talent for all group fitness bi-monthly video productions
  • Developed the curriculum for  Master Trainer Bootcamp, Master Trainer Development Program, Master Trainer continued education/specialized education, Instructor training curriculum, and ongoing instructor education and development strategies
01/2002 to 01/2015
International Master Trainer Les Mills International – Auckland, New Zealand
  • International Master Trainer for BODYFLOW, BODYPUMP, BODYCOMBAT and CXWORX.
  • Program Coach for BODYPUMP and BODYCOMBAT.
  • Travelled nationally (Sweden) and internationally to set up and train management teams in Les Mills program implementation and rollout.
  • Traveled internationally training programs in over 30 countries in various languages, interpreters and training methods developed specifically to succeed with the individual culture.
  • Assisted in program design, development and quality control to ensure safety and quality of each new product.
  • Recruited and trained large groups in various major fitness events around the world promoting the Les Mills programs and brands with a highly select group of Master Instructors chosen globally.
  • Worked with teams and technical groups to set up stage, sound, lighting, and equipment at major events, trade shows and trainings throughout the world.
  • Assigned to implement BODYPUMP and BODYCOMBAT programs in Japan.
  • Assigned to launch Les Mills programs at the largest new client, 24 Hour Fitness.
  • Responsible for well over 1000 trainings for fitness clubs Internationally.
  • Consistently selected to perform at highest level training events and conferences throughout the world.
  • Performed in Master Training DVD's distributed worldwide.
04/2009 to 06/2015
International Club Performance Specialist LES MILLS INTERNATIONAL, INC – Aukland, New Zealand
  • Provided expertise assisting management and the group fitness departments with program development, quality assurance and success with Les Mills programs.
  • Provided strategic leadership advice to multiple upper management teams of some of the top health clubs who demanded an elevated group fitness offering for their market.  
01/2008 to 01/2010
Fitness Director HAMPTONS GYM CORPORATION – East Hampton, New York

  • Facilitated, trained and promoted Les Mills products as well as worked with the personal training departments to streamline and organize programs and increase revenues throughout their clubs.
  • Responsible for maintaining a high level of standards for overall group fitness programs and increase membership base, retention, and class participation.
  • Develop and re-align group fitness program with enhanced programs such as Les Mills BODYPUMP, BODYCOMBAT and BODYFLOW.
  • Trained group fitness managers on how to attract, audition and hire new group fitness employees within guidelines and develop ongoing training programs to ensure quality control of programs.
  • Advised management on how to increase revenue to the clubs through the group fitness program.
  • Provided ongoing employee training and development to ensure high level of Group Fitness Instructors.
  • Evaluated and related market trends to improve existing programs and implement new classes.
  • Provided management and club owners with reports on industry trends in group fitness and classes.
  • Worked with Personal Training staff to increase client base and increase Personal Training revenues.
  • Developed highly successful new standards and guidelines for the company's group fitness program.
  • Increased group fitness participation by 50% in first 6 months after implementing BODYPUMP.
  • Assisted in creating new guidelines for safety decreasing member injury rates within classes.
  • Created a Small Group Training program, "Fight Circuit" utilizing boxing equipment together with sports performance tools.
01/2003 to 05/2005
Group Fitness Manager SATS SPORTS CLUB – Uppsala
  • Implemented Group Fitness marketing strategies which resulted in 5% growth of overall club membership.
  • Developed new process for instructor evaluations which resulted in marked performance improvements (increased class attendance by 35%).
  • Designed and developed successful SATS BOX (martial arts inspired group fitness program) for SATS Sports Club Chain.
  • Oversaw customer service inquiries and handled conflict resolution for both employees and member with positive results.
  • Develop new programs for continuous quality improvement of group fitness classes.
  • Evaluated market trends to improve existing programs and implement new classes.
01/1999 to 01/2002
Master Trainer Les Mills Baltic – Stockholm, Sweden
  • Lead Master Trainer for  BODYPUMP, BODYCOMBAT and BODYBALANCE in Sweden.
  • Travelled extensively throughout Sweden training individuals in form and technique and overall class experience delivery skills.
  • Performed and trained large groups in various major fitness events locally and throughout the country.
  • Provided ongoing training and development to ensure a high level of program delivery and consistency.
  • Worked with club managers on promotion and marketing of programs and quarterly launches.
  • Assigned to train other trainers in preparation for the launching of Les Mills programs in other countries.
02/1997 to 02/2005
Front Desk Staff Manager SATS SPORTS CLUBS – Uppsala, Sweden

  • Responsible for all staffing, management, and supervision of front desk staff and then group fitness team on a daily basis.
  • Designed and developed successful SATS BOX (martial arts inspired group fitness program) for the club.
  • Managed and supervised a staff of over 25 employees over varying shifts.
  • Hired, trained and conducted orientations for all new staff members on company policies and procedures.
  • Oversaw staffing and scheduling of multiple shifts and departments with both full-time and part-time employees.
  • Handled all employee conflicts and handle counseling and terminations with proper documentation.
  • Provided ongoing employee training and development to ensure a high level of customer service.
  • Oversaw payroll, human resources, and marketing responsibilities as well filling in for General Manager as needed.
Education
1999
GED:
Bolands Skolan - Uppsala Sweden

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Experienced Staff Manager resume

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Highlights
  • Customer Service
  • Computer literate
  • Office administration and management
  • Multiple scheduling programs
  • Public Speaking
  • Social networking
  • Retail
  • Mentoring
  • Budgeting
  • Theater
  • Multi Cultural adept
  • Excel/Access, Word, Word Perfect, Publisher, Corel PowerPoint
  • Adobe, Photo Shop, etc
  • HootSuite, Twitter, Facebook Instagram
Experience
St. Patrick's Church August 2014 to Current Music Director
Albany, GA
Albany Community Together September 2015 to December 2015 Intern - Customer Service
Albany, GA
Habitat for Humanity - Flint River Affiliate October 2015 to November 2015 Intern - Customer Service, Social media
Albany, GA
David's Bridal August 2014 to September 2015 Customer Service Representative
Albany
Manhattan School of Music October 2005 to July 2008 House Staff Manager
New York City, New York
    Digestive Disease Associates June 1991 to June 1994 Chaperon
    Albany, Georgia
    Manhattan School of Music October 2003 to October 2007 Assistant to Scheduling Manager
    New York City, New York
    Radio Shack July 2003 to October 2003 Sales Associate, Customer Service
    New York City
    Radio Shack December 2001 to July 2003 Key Holder, Customer Service, and Sale Associate
    Albany, GA
    Manhattan School of Music August 1996 to October 2001 Stage Manager
    New York City, New York
    Manhattan School of Music September 1995 to May 2001 House Staff
    New York City, New York
    Scioto Gastroenterology January 1988 to January 1991 Medical Filing Assistant
    Portsmouth, Ohio
    Education
    Darton College 2018 Select One: Pre-Nursing/Nursing Albany, GA
    Manhattan School of Music 2004 Bachelor of Music: Classical Performance New York City, NY
    Affiliations
    • ASCP Skin Care, U.S.
    • Open Center, N.Y.
    • Kitty Kind, N.Y.
    • Peace of Heart Choir, N.Y.
    • Project Lipstick, N.Y.
    • Miss Plus America, U.S.
    • Beauty Angel, U.S.
    • Albany Coin Club
    • Audubon Society - Albany, Georgia

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