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Administrative support professional, experienced working in a fast paced environments demanding strong organizational and prioritization skills. Detail-oriented and resourceful in completing all job duties.  Able to multi-task effectively.
  • Appointment scheduling and referral verification.
  • Verifying and updating demographics and insurance information.
  • Microsoft Office Word, Outlook, Excel, Write-Pad, Cerner-ACIS EMR, Star Navigator, Pathways Health, Horizon, PowerChart, GPMS, AllScripts and all office machines.
  • Assemble charts for new patients, including obtaining all previous records and tests.
  • Preparing for clinic visits.
  • Hear and resolve complaints from customers, patients, and public.
  • Answer multi-line telephone to screen, forward and take messages.
Surgery Scheduler 07/2016 to Current PMC Staffing Grand Blanc, MI
  • Scheduling neurosurgery procedures including the time required, equipment needed and coordinating with medical device representatives as well as the OR and patients.  
  • Manage the on call programming.
  • Maintain doctor's personal schedule.
  • Schedule patient follow up appointments.  
  • Coordinate services to ensure the patient's procedures are approved and covered by their insurance.
Administrative Assistant/Surgery Scheduler 10/2015 to 07/2016 N. Pulaski Internal Medicine Little Rock, AR
  • Scheduled, canceled, and rescheduled patient appointments and no show information.  
  • Verified all patient demographics and insurance information.Collected co-pays.  
  • Established a more effective check out procedure.  
  • Responsible for training and cross training new and current employees.  
  • Supplied clinic staff with proper documents needed for clinic.
Administrative Assist/Surgery Scheduler 12/2011 to 01/2015 St. Vincent Infirmary Little Rock, AR
  • Within the Arkansas Neuroscience Institute worked to schedule patient for surgery and all procedures requiring anesthesia.  maintained proper use of OR block schedule.  
  • Responsible for training and cross training new and current employees.  
  • Processed eligibility, co-pays, and preauthorization requirements for patient insurance.
  • Scheduling, canceling and rescheduling patient appointments including no show information.
Office Administration and Physical Therapy Assistant 04/2008 to 07/2011 Michigan Physical Therapy Associates Flint, MI
  • Scheduled patients, and verified patient referrals.
  • Assisted the physical therapist with one on one patient care including following patient care plans and taking blood pressures.
  • Initiated the implementation of an electronic medical record program.
  • Pull, maintain, and file patient charts in preparation for daily clinic.
Certificate in Patient Care Technician/Phlebotomy/EKG: Patient Care 2005 Genesee CNA Academy Flint, MI
  • Hot Cups: Flint Michigan
  • Dr. Gail: Little Rock, Arkansas
  • SE Michigan Bouvier de Flaunders club

This resume is created in 7 minutes.
Customer Service Representative with experience supporting nine physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
  • Maintains strict confidentiality
  • Extensive anatomy/physiology knowledge
  • Managed care contract knowledge
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Surgery, Gastro, Neuro, Radiology Medical Manager Software experience
  • Extensive anatomy/physiology knowledge
Surgery Scheduler May 2016
Gastroenterology Associates Indianapolis, IN
  • Schedule all Surgeries.
  • Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system.
  • Obtain the necessary authorization prior to surgery.
  • Obtain consent forms for surgeries.
  • Arrange the physicians schedule around their surgeries.
  • Walk each patient through instructions about what must be done prior to surgery, what time they need to arrive, and let them know they will need to set up transportation home.
Centralize Sheduling Jan 2016 to May 2016
Office Team/JWM Neurology Indianapolis, IN
  • Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions and contacts doctor's offices to resolve discrepancies.
  • Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system.
  • Communicates clearly to doctor's offices and parents any instructions related to appointments.
  • Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
Radiology Coordinator Sep 2012 to Jul 2015
CorVel Corporation Indianapolis, IN
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Provided transportation, assistance and companionship to clients.
  • Assists medical case managers with case management duties
  • Provides customer support services.
  • Schedules medical appointments for injured workers.
Call Center Customer Service Specialist Feb 2011 to Aug 2012
Anthem Indianapolis, IN
  • Answers phone and responds to customer requests in a timely manner. 
  • Provides customer with product and service information.
  • Identify, research and resolve customer issues using the computer system and resources.
  • Follow-up on customer inquiries not immediately resolved.
  • Research billing issues.
  • Communicates effectively with the customer and leadership
  • Receives and responds to all customer inquiries and complaints.
  • Responsible for guiding complaint resolution to ensure that proper and satisfactory closings are obtained.
Education and Training
Medical Billing & Coding Specialist 2010 Medtech College - Indianapolis Campus Indianapolis, IN, United States
High School Diploma, College Prep Courses 1989 Arlington High School Indianapolis, IN, United States
Activities and Honors
American Academy of Professional Coders

This resume is created in 7 minutes.
Professional Summary
Exceptionally focused and dedicated Surgery Scheduler with an excellent service record and work ethic. Adept at managing multiple scheduling projects with accuracy and professionalism.  Especially skilled at cultivating excellent interpersonal relationships with patients and physicians offices.
  • Strong coordination and multi-tasking skills 
  • Outstanding customer service
  • Superior familiarity with medical terminology
  • Resourceful and reliable worker
  • Sound knowledge of CPT and ICD-10codes
  • Ability to respond to patient inquiries and resolve patient issues
  • Knowledge of John Muir and Sutter Epic
  • Excellent knowledge of most insurance companies
  • HIPPA compliance
Work History
Surgery Scheduler, Current
Brentwood Surgery Center Brentwood, California, United States
Maintain and Schedule all Surgeries. Coordinate block time with Physician offices. Verify insurance plans and contact patients with copays and coinsurances. Assist in pre-op with obtaining documentation for surgeries from Physician offices. Coordinates with Materials to insure all materials needed are ordered. Assists in the OR for room turnover as well as Gi scope cleaning. Marketing for new Physicians as well as maintain a good working relationship with all current physician offices.  
Medical Assistant / Lab Technician, 06/2011 to 07/2011
Epic Care Antioch, California, United States
Perform Blood draws on patients. Give injections and assist Physicians with bone marrow biopsies. This position was only temporary during my externship and was performed 40 hours a week for a month.

Contra Costa Medical Career College - 2011

Evergreen Valley College Police Academy- Post Certified - 1990

  • Certified Medical Assistant
  • Certified Administrative Medical Assistant
  • Certified in Billing and Coding
  • Certificate in Medical Terminology
  • BLS Certified

This resume is created in 7 minutes.
Energetic Medical Assistant with Phlebotomy Certification. Specializing in patient care for 17 years and experience with multiple EMR systems. Knowledge of office equipment including EKG certification.
  • Understands medical procedures
  • Knowledge of medical terminology
  • Calm and level headed under duress
  • Quick problem solver
  • Respiratory equipment training
  • Trained in catheter change and preperation
  • Knowledge of IV preperation
  • Knowledge of medical terminology

12/2017 to 02/2018
Medical Assistant Kidney Specialists New Albany, IN

Prepared patients to see physician including vitals and updated medical history.

05/2016 to 11/2017
Surgery Scheduler Just for Women Health Solutions Jeffersonville, IN Coordinated surgery with physician and facility. Scheduled follow up appointments
09/2015 to 05/2016
Laboratory Technician Mergence Healthcare Montgomery, AL Obtained and processed specimens for testing
01/2000 to 10/2013
Medical Assistant All Women OB/GYN, PSC Louisville, KY

Promoted continuity of care by communicating to caregivers the status of the patient and assisting in office procedures

Education and Training
High School Diploma: General South Central Jr-Sr High School Elizabeth, IN, United States
Phlebotomy Spencerian College Louisville, KY, United States
Nursing Galen College of Nursing Louisville, KY, United States Prerequisite to Nursing
Activities and Honors
Academic Honor Society
Deans List