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Summary
Administrative support professional, experienced working in a fast paced environments demanding strong organizational and prioritization skills. Detail-oriented and resourceful in completing all job duties.  Able to multi-task effectively.
Highlights
  • Appointment scheduling and referral verification.
  • Verifying and updating demographics and insurance information.
  • Microsoft Office Word, Outlook, Excel, Write-Pad, Cerner-ACIS EMR, Star Navigator, Pathways Health, Horizon, PowerChart, GPMS, AllScripts and all office machines.
  • Assemble charts for new patients, including obtaining all previous records and tests.
  • Preparing for clinic visits.
  • Hear and resolve complaints from customers, patients, and public.
  • Answer multi-line telephone to screen, forward and take messages.
Experience
Surgery Scheduler 07/2016 to Current PMC Staffing Grand Blanc, MI
  • Scheduling neurosurgery procedures including the time required, equipment needed and coordinating with medical device representatives as well as the OR and patients.  
  • Manage the on call programming.
  • Maintain doctor's personal schedule.
  • Schedule patient follow up appointments.  
  • Coordinate services to ensure the patient's procedures are approved and covered by their insurance.
Administrative Assistant/Surgery Scheduler 10/2015 to 07/2016 N. Pulaski Internal Medicine Little Rock, AR
  • Scheduled, canceled, and rescheduled patient appointments and no show information.  
  • Verified all patient demographics and insurance information.Collected co-pays.  
  • Established a more effective check out procedure.  
  • Responsible for training and cross training new and current employees.  
  • Supplied clinic staff with proper documents needed for clinic.
Administrative Assist/Surgery Scheduler 12/2011 to 01/2015 St. Vincent Infirmary Little Rock, AR
  • Within the Arkansas Neuroscience Institute worked to schedule patient for surgery and all procedures requiring anesthesia.  maintained proper use of OR block schedule.  
  • Responsible for training and cross training new and current employees.  
  • Processed eligibility, co-pays, and preauthorization requirements for patient insurance.
  • Scheduling, canceling and rescheduling patient appointments including no show information.
Office Administration and Physical Therapy Assistant 04/2008 to 07/2011 Michigan Physical Therapy Associates Flint, MI
  • Scheduled patients, and verified patient referrals.
  • Assisted the physical therapist with one on one patient care including following patient care plans and taking blood pressures.
  • Initiated the implementation of an electronic medical record program.
  • Pull, maintain, and file patient charts in preparation for daily clinic.
Education
Certificate in Patient Care Technician/Phlebotomy/EKG: Patient Care 2005 Genesee CNA Academy Flint, MI
Volunteer
  • Hot Cups: Flint Michigan
  • Dr. Gail: Little Rock, Arkansas
  • SE Michigan Bouvier de Flaunders club
This resume is created in 7 minutes.
Summary
Customer Service Representative with experience supporting nine physicians in a busy medical office. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.
Skills
  • Maintains strict confidentiality
  • Extensive anatomy/physiology knowledge
  • Managed care contract knowledge
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Surgery, Gastro, Neuro, Radiology Medical Manager Software experience
  • Extensive anatomy/physiology knowledge
Experience
Surgery Scheduler May 2016
Gastroenterology Associates － Indianapolis, IN
  • Schedule all Surgeries.
  • Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system.
  • Obtain the necessary authorization prior to surgery.
  • Obtain consent forms for surgeries.
  • Arrange the physicians schedule around their surgeries.
  • Walk each patient through instructions about what must be done prior to surgery, what time they need to arrive, and let them know they will need to set up transportation home.
Centralize Sheduling Jan 2016 to May 2016
 Office Team/JWM Neurology － Indianapolis, IN
  • Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions and contacts doctor's offices to resolve discrepancies.
  • Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department's scheduling system.
  • Communicates clearly to doctor's offices and parents any instructions related to appointments.
  • Utilizes computerized scheduling system and electronic order management functions and capabilities (may be required to use computerized scheduling system to maximize efficiency of block scheduling, e.g., typing, data entry, alpha/numeric filing, and computer skills).
Radiology Coordinator Sep 2012 to Jul 2015
 CorVel Corporation － Indianapolis, IN
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Provided transportation, assistance and companionship to clients.
  • Assists medical case managers with case management duties
  • Provides customer support services.
  • Schedules medical appointments for injured workers.
Call Center Customer Service Specialist Feb 2011 to Aug 2012
 Anthem － Indianapolis, IN
  • Answers phone and responds to customer requests in a timely manner. 
  • Provides customer with product and service information.
  • Identify, research and resolve customer issues using the computer system and resources.
  • Follow-up on customer inquiries not immediately resolved.
  • Research billing issues.
  • Communicates effectively with the customer and leadership
  • Receives and responds to all customer inquiries and complaints.
  • Responsible for guiding complaint resolution to ensure that proper and satisfactory closings are obtained.
Education and Training
Medical Billing & Coding Specialist 2010 Medtech College - Indianapolis Campus － Indianapolis, IN, United States ​
High School Diploma, College Prep Courses 1989 Arlington High School － Indianapolis, IN, United States
Activities and Honors
American Academy of Professional Coders
This resume is created in 7 minutes.
Professional Summary
Exceptionally focused and dedicated Surgery Scheduler with an excellent service record and work ethic. Adept at managing multiple scheduling projects with accuracy and professionalism.  Especially skilled at cultivating excellent interpersonal relationships with patients and physicians offices.
Skills
  • Strong coordination and multi-tasking skills 
  • Outstanding customer service
  • Superior familiarity with medical terminology
  • Resourceful and reliable worker
  • Sound knowledge of CPT and ICD-10codes
  • Ability to respond to patient inquiries and resolve patient issues
  • Knowledge of John Muir and Sutter Epic
  • Excellent knowledge of most insurance companies
  • HIPPA compliance
Work History
Surgery Scheduler, Current
 Brentwood Surgery Center – Brentwood, California, United States
 Maintain and Schedule all Surgeries. Coordinate block time with Physician offices. Verify insurance plans and contact patients with copays and coinsurances. Assist in pre-op with obtaining documentation for surgeries from Physician offices. Coordinates with Materials to insure all materials needed are ordered. Assists in the OR for room turnover as well as Gi scope cleaning. Marketing for new Physicians as well as maintain a good working relationship with all current physician offices.  
Medical Assistant / Lab Technician, 06/2011 to 07/2011
 Epic Care – Antioch, California, United States
 Perform Blood draws on patients. Give injections and assist Physicians with bone marrow biopsies. This position was only temporary during my externship and was performed 40 hours a week for a month.
Education

Contra Costa Medical Career College - 2011

Evergreen Valley College Police Academy- Post Certified - 1990

Certifications
  • Certified Medical Assistant
  • Certified Administrative Medical Assistant
  • Certified in Billing and Coding
  • Certificate in Medical Terminology
  • BLS Certified
This resume is created in 7 minutes.
Summary
Energetic Medical Assistant with Phlebotomy Certification. Specializing in patient care for 17 years and experience with multiple EMR systems. Knowledge of office equipment including EKG certification.
Skills
  • Understands medical procedures
  • Knowledge of medical terminology
  • Calm and level headed under duress
  • Quick problem solver
  • Respiratory equipment training
  • Trained in catheter change and preperation
  • Knowledge of IV preperation
  • Knowledge of medical terminology
Experience
12/2017 to 02/2018
Medical Assistant Kidney Specialists － New Albany, IN

Prepared patients to see physician including vitals and updated medical history.
05/2016 to 11/2017
Surgery Scheduler Just for Women Health Solutions － Jeffersonville, IN Coordinated surgery with physician and facility. Scheduled follow up appointments
09/2015 to 05/2016
Laboratory Technician Mergence Healthcare － Montgomery, AL Obtained and processed specimens for testing
01/2000 to 10/2013
Medical Assistant All Women OB/GYN, PSC － Louisville, KY

Promoted continuity of care by communicating to caregivers the status of the patient and assisting in office procedures
Education and Training
High School Diploma: General South Central Jr-Sr High School － Elizabeth, IN, United States
Phlebotomy Spencerian College － Louisville, KY, United States
Nursing Galen College of Nursing － Louisville, KY, United States Prerequisite to Nursing
Activities and Honors
Academic Honor Society
 
Deans List
This resume is created in 7 minutes.
Professional Summary

Managed surgery schedule for top orthopedic surgeon. Used great care and compassion to ensure patient had the most pleasant experience possible. Schedule multiple facilities with attention to details. Ability to manage multiple tasks in fast paced environment. Experience in managing special needs patients. Proven success in business development. Articulate communicator with sharp organizational skills. Developed and implemented front office systems for multi-modality outpatient radiology start-up. Understanding of ICD-9 and CPT coding. Developed concise business to business educational systems Trained, motivated and supervised personnel. Resource allocation through budget development and management Active in community outreach and education

Skill Highlights
  • Scheduling
  • Client relations specialist
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Deadline-oriented
Professional Experience
October 2008 to August 2013
Colorado Center of Orthopedic Excellence Colorado Springs, CO Surgery Scheduler

Scheduled surgeries and procedures. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.Confirmed patient information, collected copays and verified insurance.Efficiently performed insurance verification and pre-certification and pre-authorization functions.Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans.Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.Quickly responded to staff and client inquiries regarding CPT codes.Monitored shared email in-boxes and ensured inquiries were addressed.Maintained an organized logging system for tracking test results.Arranged and assisted with hospital admissions.Acquired insurance authorizations for procedures and tests ordered by the attending physician.Strictly followed all federal and state guidelines for release of information.
August 2006 to July 2007
Park West Imaging Colorado Springs, CO Front Office Business Manager

Carefully selected, developed and retained qualified staff, as well as trained new staff annually.Evaluated patient care procedural changes for effectiveness.Assisted in the design and execution of programs that contributed to a <%> growth of the organization in the fiscal year.Served as liaison between management, clinical staff and the community.Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines.Recorded and filed patient data and medical records.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Wrote clear and detailed clinical phone messages for physicians.Directed patient flow during practice hours, minimizing patient wait time.

June 2003 to July 2007
Premier Diagnostics Colorado Springs, CO Radiology Scheduling

Scheduled radiology exams for patients. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.Interpreted medical reports to apply appropriate ICD-9, CPT-4 and HCPCS codes.Confirmed patient information, collected copays and verified insurance.Efficiently performed insurance verification and pre-certification and pre-authorization functions. Acquired insurance authorizations for procedures and tests ordered by the attending physician.Strictly followed all federal and state guidelines for release of information.
January 1999 to January 2002
Genlyte-Thomas Industries Tupelo, MS Customer Service/Quote Specialist

Implemented a consultative selling approach on all inbound calls.Acted as a liaison between lighting representatives and manufacturing.Conducted business to business telephone sales.Contacted new and existing customers to discuss how their needs could be met with specific products and services.Quoted prices, credit terms and other bid specifications.Responded to all customer inquiries in a timely manner.
January 1992 to January 1999
Wal-Mart/Sam's Club Colorado Springs, MS varied from CSR to Business Development Manager

Increased monthly sales by implementing strategies to develop and expand existing customer base.Exceeded targeted sales goals. Generated new accounts by implementing effective networking and content marketing strategies.Optimized current revenue streams by networking for additional business prospects with established clients.Contacted new and existing customers to discuss how specific products could meet their needs.Answered customer questions regarding products, prices and availability.Identified issues with existing marketing material to drive process improvements.Marketed and developed key accounts by favorably representing the company at membership and community functions.
Certifications
This resume is created in 7 minutes.
Professional Summary
Certified Medical Coder with ICD-9 and ICD-10, CPT and HCPCS experience. Physician coding and billing experience in specialties including: General Surgery, Internal Medicine, Family Practice, Pediatrics, Emergency Department, Cardiology, Orthopedics, Obstetrics/Gynecology, Psychiatry, Pulmonology, Dermatology, Neurology, Laboratory services, ENT Urology, and Gastroenterology. 
Professional Experience
CODING TECH I, AR COORDINATOR 11/2012 to Current Roper St. Francis Healthcare Charleston, SC
  • Review denied and unpaid claims, as well as EMR, to ensure coding is correct per CPT, ICD-10, HCPC, federal and commercial guidelines.
  • Examine diagnosis and procedural codes for accuracy, completeness, specificity and appropriateness according to services rendered.
  • Evaluate the accuracy of provider charges, including dates of service, procedures, level of care, locations and diagnoses.
  • Contact insurance carriers for simple resolutions, appeal denied claims.
  • Enter proper documentation on each medical account to ensure adherence to HIPAA regulations.
  • Make corrections on claims, as needed for reprocessing and maximum payment.
MEDICAL BILLING AND CODING 06/2010 to 06/2012 WALTERBORO ADULT PEDIATRIC MEDICINE Walterboro, SC
  • Ensured timely and accurate charge submission through electronic charge capture, including the billing, account receivables and clearing house.
  • Corrected rejected claims on clearinghouse dashboard and refiled. 
  • Made corrections on denied claims as needed for processing and maximum payment.
MEDICAL BILLER AND SURGERY SCHEDULER 03/2003 to 10/2005 ADVANCED FOOT & ANKLE ASSOCIATES Wyoming, MI
  • Scheduled surgeries and procedures for surgeons at three facilities.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
  • Posted charges, payments and adjustments.
  • Confirmed patient information, collected copays and verified insurance.
  • Obtained castings for custom molded orthotics.
Licenses
American Academy of Professional Coders; CPC Certification and ICD-10 Certification
Skill Highlights
  • Knowledge of medical terminology, physiology and anatomy
  • eClinicalWorks, 3m coding and Microsoft Software
  • Team player able to work independently
  • Maintain the confidentiality of sensitive information. 
  • Extensive knowledge of Medicare, Medicare HMO, Medicaid, Medicaid HMO, Tricare and commercial insurance guidelines
  • ​Quality assessment and abstract coded data
  • Skills to effectively communicate with medical staff, insurance carriers, patients as well as co-workers
  • HIPAA and regulatory compliance

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