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Summary
Focused Maintenance Worker proudly offering a strong work ethic and a great attendance record. An adaptable employee always following instructions to the letter and committed to routinely checking equipment. Willing to assist others whenever needed. 
Highlights
  • Dependable independent worker
  • Exceptional problem solver 
  • Timely project completion
  • Building maintenance
  • Supply ordering
  • Safety protocols
  • Proficient in OSHA/ HIPPA laws and regulations 
  • Good verbal/written communication skills
  • Conflict resolution proficiency
  • Computer proficiency
  • Cost reduction measures
  • Strong work ethic
Experience
Maintenance Worker 01/2015 to 01/2018 Ocean Wave Cleaning Malden, MA
  • Processed work orders and prioritized jobs.
  • Cleaned and buffed floors using proper equipment.
  • Assessed cleaning product levels in inventory and ordered stock from the appropriate supplier.
  • Ensured that trash cans were emptied and all refuse was disposed of properly at the end of each shift.
  • Unloaded incoming inventory and placed products onto shelves. 
  • Kept supervisor informed of job progress and material requirements
  • Notified supervisors of faulty operations and defective materials. 
Medical Receptionist/Surgical Coordinator 01/2017 to Current New England Institute of Urology Beverly, MA
  • Pleasantly greet each patient and offer the desk sheet for easy sign-in.
  • Enter patient information including insurance, demographic and health history into system to ensure that all records are up-to-date.
  • Schedule all surgical procedures, MRI's, cat scans, and ultrasounds.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants. 
  • Processed patient payments and scanned identification and insurance cards.
  • Observed strict HIPAA guidelines at all times according to company policy. 
Surgical Coordinator 02/2012 to 12/2017 North Suburban Eye Associates Wakefield, MA
  • Scheduled patients for procedures and maintain surgeons' office and surgical schedules for three different doctors.
  • Verified patient insurance coverage; determine if referral or authorization for surgery is required.
  • Arranged time, date, and location for procedure; arrange pre-operative testing and/ or exam as needed.
  • Prepared and provided pre-op patient packet either in person or by mail.
  • Advised and counseled patient regarding their surgery.
  • Scheduled post-op appointments as needed.
  • Maintained written chart notes to indicate status of cases.
Medical Receptionist 02/2010 to 02/2012 North Suburban Eye Associates Wakefield, MA
  • Answered telephone calls and handled face to face interactions.
  • Scheduled appointments for patients.
  • Politely greeted patients and visitors to the practice.
  • Registered new patients.
  • Signed patients in and out of the practice.
  • Collected co-payments.
  • Gathered patient information and family history.
  • Verified insurance coverage and obtained referrals.
Medical Receptionist 02/2009 to 02/2010 Eye Care Specialties Amherst, MA
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Scheduled patient appointments.
  • Served as central point of contact for all outside vendors needing to gain access to the building.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Designed electronic file systems and maintained electronic and paper files.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Built and maintained effective relationships with peers and upper management.
  • Helped customers select products that best fit their personal needs.
Parent Teacher Organization Co-Chair 02/2004 to 02/2006 William E. Norris Elementary Southampton, MA
  • Organized and presided over all monthly meetings.
  • Oversaw and directed the PTO activities and fundraisers.
  • Served as a liaison to the Principal, Superintendent and Central PTO.
  • Maintained communication with teachers and parents by monthly newsletter.
  • Updated and managed the school website.
Education
Holyoke Community College Holyoke, MA, USA
Lynn English High School Lynn, MA, USA
Certifications
  • Certified Patient Service Specialist
  • Medical Scribe Specialist
This resume is created in 7 minutes.
Summary

To provide consistent, rapid, and expert client/patient services based on accurate and highly reliable information from experience in fulfilling unique needs and positive relationships in the healthcare industry

Skills
Experience
Professional Healthcare Specialist/ Coordinator | 09/2008 to Current DermDx New England, Division Of Aurora Diagnostics - Brighton , MA
Patient Service/ Surgical Coordinator | 04/2006 to 08/2008 Tufts Medical Center - Boston, MA
  • Successfully led key projects which resulted in quality care and customer satisfaction
  • Accurately and efficiently translated pathologist's dictations of patient histories, diagnoses, and medical treatments, analyses of test results, medications, and prognoses into accurate and comprehensive pathology reports
  • Developed, managed and updated patient medical records, fulfilled all patient needs and communicated with employees on different shifts to ensure standardized and accurate patient care
  • Coordinated admission processes to all pre-operative and post-operative ophthalmic surgery with teaching and education
Administrative Assistant | 10/2003 to 03/2006 Ophthalmic Consultants of Boston - Boston, MA
  • Coordinated daily clinic and surgical schedule for several physicians
  • Served as a liason between doctor and patient
  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
  • Attended staff meetings and trainings
  • Adherence to CLIA, state regulations, HIPAA, safety and OSHA regulations
Education and Training
Suffolk University - - Boston, MA, United States | | Bachelor of Science Sociology, 2003
University of Massachusetts - Boston - - Boston, MA, United States | | MBA Healthcare Management, 2018
This resume is created in 7 minutes.
Summary
Highly motivated and energetic individual with 10+ years of customer service and working with the public in both the medical and retail fields
Skills
  • Strong Communication skills
  • Excellent team player
  • Extremely organized
  • Great multi-tasker
Experience
03/2012
Surgical Coordinator Maine Eye － Portland, ME This is my current full time position in which I schedule surgeries for multiple doctors.  I am responsible for making sure all patients receive and have the correct information. I'm also responsible for relaying any and all questions patients may have regarding their upcoming procedure.
02/2007 to 02/2010
Unit Coordinator Florida Hosptial East － Orlando, FL This position required me to make sure the unit was very well organized at all times. My responsibilities included answering the patients requests and making sure the appropriate nurse was notified of the need in a timely manner. Entering and ordering all labs, tests, unit supplies, answering a multi-line phone, communicating when new patients where being assigned to the floor and when patients where to be discharged.
09/2005 to 09/2006
Photographer Walt Disney World － Orlando, FL This was a wonderful experience where I was able to capture family memories in the happiest place in the world. I was to exhibit exceptional guest service at all times. I was to do quality assurance on all photos being taken throughout the parks.
Education and Training
1998
Health Occupations Portland Arts and Tech － Portland, ME
This resume is created in 7 minutes.
Professional Summary
Full-time student with genuine interest in pursuing a career in social work. Excellent listening skills while remaining nonjudgmental and empathic regarding cultural and individual differences. Genuine desire to help people in need. 
Skills
  • Cooperative
  • Compassionate
  • Reliable
  • Organized
  • Adaptable
  • Trustworthy
  • Team player
  • Goal-oriented
  • Excellent interpersonal skills
  • Culturally-sensitive
  • Courteous and helpful
  • Good listening skills
Work History
Ophthalmic Technician and Surgical Coordinator Assistant, 06/2010 to Current
 The Ophthalmic Center – East Setauket, NY ()
  • Managed patient issues in a nonjudgemental and empathic way. 
  • Competent in dealing with cultural differences with good listening skills.
  • Dependable and consistent treatment of co-workers and patients with respect regardless of their individual differences.
  • Liaison for patient insurance issues requiring frequent telephone interactions with patients, their family members, and insurance representatives.
  • Genuine concern and skill in obtaining patient information and documenting findings regarding medical history, drug history, complaints and allergies.
  • Consistent and appropriate respect for the physical, emotional and developmental needs of patients.
  • Performance of ophthalmic testing protocols.
  • Assisting physician with data entry, surgical intervention, and patient education. 
  • Training of new personnel in patient interaction, history taking, and ophthalmic testing protocols.
Education
B.S.W.: Social Work , Current
 Adelphi University - Garden City, NY
Associate of Arts: Liberal Arts, 2015
 Suffolk County Community College - Selden, NY
High School Diploma: 2012
 Miller Place High School - Miller Place, NY
This resume is created in 7 minutes.
Professional Summary
Highly organized and detail-oriented executive administrative assistant with more than 16 years experience supplying thorough, organized administrative support to 4 senior executives. Extremely driven and highly motivated offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital facility smoothly.
Skills
  • Self-directed
  • Excellent communication skills
  • Excellent planner and coordinator
  • Resourceful
  • Report development
  • Critical thinking
  • Attention to detail
Work History
Executive Administrative Assistant, 12/2010 to Current
 Mohammed S. Qayyum, M.D. – 2550 Samaritan Dr. Suite D
  • Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips.
  • Compiled and analyzed sales and marketing reports.
  • Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
  • Created expense reports, budgets and filing systems.
  • Researched, proposed and implemented vendor services to decrease costs to organization.
  • Frequently used word processing, spreadsheet, database and presentation software.
  • Reconciled and processed expense reports for internal and field personnel.
Medical/Administrative Assistant, 04/2008 to Current
 Mohammed S. Qayyum, MD – 2550 Samaritan Dr. Ste. D, San Jose, CA 95124
  • Oversaw and managed 10 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Self-directed with astute judgment skills. High level of personal accountability.
  • Processed monthly reports for department performance.
  • Managed care for post-operative patients through discharge.
  • Liaised between patients and physicians to ensure patient comprehension of treatment plans.
  • Instructed patients and family members on proper discharge care.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Developed patient care plans, including assessments, evaluations and nursing diagnoses.
  • Managed care for post-operative patients through discharge.
  • Assisted doctors with surgeries and non-invasive procedures.
Medical Office Administrator And Surgical Coordinator, 07/2001 to 05/2016
 David Hyun, M.D. – 4585 Steven Creek Blvd #105, Santa Clara, Ca 95051
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized the department in accordance with administrative guidelines in order to provide specified nursing services to meet the legal, organizational and medical staff guidelines.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Interpreted and communicated new or revised policies to staff.
  • Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.
  • Developed and achieved financial and growth goals.
Administrative Operations Manager, 07/2001 to 05/2016
 Cardiografix's IDTF – 4585 Stevens Creek Blvd. #105, Santa Clara, CA 95051
  • Created detailed expense reports and requests for capital expenditures.
  • Maintained a clean reception area, including lounge and associated areas.
  • Obtained signatures for financial documents and internal and external invoices.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Served as corporate liaison between the finance, IT and marketing departments.
Education
X-Ray Technologist: Radiology, University of California Berkeley - Berkeley
Bachelor of Science: Nursing, San Jose State - San Jose
Associate of Science: Business Administration, De Anza College - Cupertino, CA

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