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Professional Summary
Medical Assistant Front Office/Receptionist,Clerk experience on Customer Services, Typing 35wpm, Bilingual, Filling (Outlook Word Windows and Excel).
Skill Highlights
Professional Experience
05/2018 to Current
Front Office/Billing United Medical Imaging Brea, CA

My job duties for this job are answer multiple phone lines high volume calls

verify insurance transfer calls to the proper extension, page calls to the right person or tech, I schedule appointment for all modality collect all information from pt like personal, Dr name and location, attorney information if is an PI case or WC . Call Dr's office to collect pt order or authorization, call patients a day or two days before to remind them about there appointment and if they have copay' let them know. I also check in patients once in a while I collect insurance cards, copay's give patient all the forms to fill out and scanned everything.

08/2016 to 05/2018
Medical Records Clerk Family Hospice Care Corona, CA

Responsible for uploading medical records to the company server and Jncloud a system to save all documents, copy, fax and scan . Answer multiple phone lines check email and mail make sure to find LVN, RN and CHHA to all new admissions, verify insurances and if patient has medical with a group name do an authorization for hospice. Responsible to create a chart for new patients and file all documents also of making sure all nurses sent their notes one time every month for billing also responsible for all invoices every week for vendors for the company and nurses.

11/2012 to 09/2016
Medical Records Clerk Axiom Proffesional Services Anaheim, CA Answering phone calls transfer calls and take messages, Data Entry, Fax documents and scan, received subpoenas and updated in our system, Invoice companies for medical records X-Ray's or MRI''s and billing if needed. Create medical records and have them ready for pick up email companies for subpoenas status.
12/2011 to 10/2012
Receptionist Coldwell Banker Dynasty Downey , CA

Answering multiple phone lines fax/copy and scan documents, Contact agents as necessary regarding important faxes or packages, make flyers for open houses, Input listings on MLS order sighs to go up or down for all needed properties. Received and incoming mail and mail documents to post office or UPS.

07/2010 to 12/2011
File Clerk People Solution Staffing Long Beach, CA Data entry, faxing, copying and filing answer multi-line phone system and greet clients.
06/2008 to 05/2010
Medical Assistant Receptionist Medical Assistant Long Beach, CA Front office medical assistant responsible for making appointments and rescheduling appointments, entry data, verify insurance, getting office visit copayment copy faxing and scanning medical records to the office system billing HMO insurances and answering all phone calls and take messages.
Education and Training
High School Diploma: General Studies Lynwood High Scool Lynwood, CA, United States
Medical Assistant America Career College Los Angeles, CA, United States
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Professional Summary

I have more than 5 years of customer service experience and over 2 years of security experience. I have experience in report writing, surveillance, dispatch, and instructing CPR/AED procedures. I also have 3 years of management experience and enjoy leading teams to success.

  • Team building expertise
  • Detail-oriented
  • Exceptional customer service
  • Reliable and punctual
  • Conflict resolution techniques
  • Surveillance
  • Dispatch
  • Arrest procedures
  • Safety and security
  • Communication skills
Work History
Security Officer, 08/2018 to Current
Brick Security Services Las Vegas, NV

My responsibilities have included providing executive protection, crowd control, area/perimeter checks, and surveillance operations.

Security Officer, 01/2017 to 08/2019
MGM Grand Hotel and Casino 3799 S. Las Vegas Blvd, Las Vegas, NV 89109

As a security officer, my duties include looking out for guest and employee safety. I have had experience in detecting suspicious activities and watching for criminal acts and rule infractions.

Co Manager, 10/2012 to 01/2017
Little Caesar\'s 7375 S Durango Dr Suite 105, Las Vegas, NV 89113
As a Co Manager, I have gained the skills necessary to meet customer needs and effectively resolve food or service issues, resolve guest complaints promptly and professionally, write weekly schedules for 30 or more people, and managing entire crews of 30 or more people. My main job as a Co Manager was to help train fellow staff members and to boost sales for the store.
Bakery Clerk, 09/2013 to 04/2014
Smith\'s 10100 W Tropicana Ave, Las Vegas, NV 89147
As a Bakery Clerk, my main job was to maintain levels of fresh product in our department, maintain daily cleaning and organization, and to adhere to customer needs.
Bakery Clerk, 02/2012 to 02/2013
Von's 7405 S Durango Dr, Las Vegas, NV 89113

As a Bakery Clerk, my main job was to maintain levels of fresh product in our department, maintain daily cleaning and organization, and to adhere to customer needs.

High School Diploma: 2011
Sierra Vista High School - 8100 W Robindale Rd, Las Vegas, NV 89113
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Professional Summary

Consistently meet and exceed care standards by coordinating clinical operations and strengthening team performance. Solid nursing background in emergency room and virtual care center settings. Passionate about continuous improvement and delivering optimal care to every patient.

Core Qualifications
  • Assisted in EPIC build and implementation of Transfer Center module
  • Experience with Microsoft 360, Power Point, and Excel
  • Patient/family focused
  • Strong clinical judgment
  • Staff training and development
  • Problem resolution ability
  • Level II trauma center experience
  • Staff scheduling with TASS software
  • Meditech/EPIC charting experience
  • Clinical quality improvement
  • Job performance evaluations
  • Relationship building
  • Staff mentoring and coaching
Nursing Supervisor Oct 2018 to Current
St. Luke's Health System Boise, ID
  • Assisted in the build and transition to a new Epic Transfer Center module
  • Created and integrated new nursing protocols designed to improve patient outcomes while minimizing medical errors
  • Recruited, interviewed, hired and coached employees and promoted high level of care quality to patients
  • Answered questions and addressed concerns from employees promptly through email, phone and in person
  • Ensured the correct number of staffers was maintained to meet budget parameters while meeting day of ops needs
RN PACU May 2017 to Sep 2018
St Lukes Medical Center Meridian, ID
  • Assessed patient's condition and monitored post-surgical recovery
  • Implemented post-surgical treatment plan
  • Provided detailed report to med/surg nurse for patient transfer/admissionReviewed and implemented physician orders
  • Communicated changes in patient status to Physician/CRNA
  • Educated client and responsible guardian of post-operative instruction, including infection, post-operatic complications, preventative measures, and medication administration
RN Emergency Room Department Jun 2011 to Apr 2019
Good Samaritan Hospital Lafayette, CO
  • Supervise and monitor unit nursing staff as a relief charge
  • Head of the Unit Practice Council Education committee
  • Able to run full and limited trauma activations, cardiac alerts, stroke alerts, and codes
  • Precept new employees as well as nursing students
  • Monitor patients for changes in status and indications of conditions such as sepsis or shock and institute appropriate interventions
  • Assess acute or chronic conditions that could result in rapid physiological deterioration or life-threatening instability
  • Participate in professional organizations and continuing education to improve practice knowledge and skills
RN Intensive Care Unit Feb 2008 to May 2011
St Anthony's North Hospital Westminster, CO
  • Monitor patients for changes in status and indications of conditions such as sepsis or shock and institute appropriate interventions
  • Set up and monitor medical equipment and devices such as cardiac monitors, mechanical ventilators and alarms, oxygen delivery devices, transducers, and pressure lines
  • Prioritize nursing care for assigned critically ill patients based on assessment data and identified needs
  • Advocate for patients' and families' needs, or provide emotional support for patients and their families
  • Assist physicians with procedures such as bronchoscopy, endoscopy, endotracheal intubation, and elective cardioversion
LPN Feb 2007 to Feb 2008
Midland Memorial Hospital Midland, TX
  • Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action
  • Provide basic patient care or treatments, such as taking temperatures or blood pressures, dressing wounds, treating bedsores, giving enemas, massaging, or performing catheterizations
  • Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions
Master of Science, Nursing Informatics Expected in May 2021 Liberty University Lynchburg, VA
Bachelor of Science, Nursing 2017 Liberty University Lynchburg, VA, USA
Associate of Science, Nursing 2007 Odessa College Odessa, TX, USA
Bachelor of Science, Science 2005 Pensacola Christian College Pensacola, Fl, USA
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Professional Summary
  • Reliable and highly accurate EKG Technician focused on quality completion of Cardiovascular testing and procedures under tight deadlines. Works well under pressure.
  • Motivated Individual
  • Enthusiasm to excel and learn
  • Quick Learner
  • Bilingual in English and Spanish

  • Patient
  • Great Customer Service Skills
  • Sharp Critical Thinker 
Work History
EKG Tech/ Unit Clerk , 10/1994 to Current
Memorial Medical Center 1700 Coffee Rd, Modesto, CA 95355
During my tenure at this facility I have done a varied number of positions and have had different titles. From CNA and ward clerk duties on various floors. Telemetry monitor technician in the Intensive Care Unit. My current duties include working in Treadmill and EKG department. Some duties included in the Treadmill department: Lexiscans, Dobutamine Stress Tests, Dobutamine Stress Echocardiograms and Treadmills. Coordinating the test schedule for the different Cardiology groups. Patient preparation and paperwork completion. Getting the patient ready for the Cardiologist, and running the EKG and vital signs during the specific test. Other responsibilities include making sure reports are ran and signed by the MD and that the report is filed correctly in the patients medical record. In addition, I am in charge of ordering all supplies for the Cardiovascular and Ultrasound departments and restocking all treatment rooms in the department. Reviewing all Ultrasound studies and ensuring a report is in the medical record. Trouble shooting missing information with the Cardiologist, Radiologist or in some cases Information Technology to ensure all reports are accounted for and filed. Transferring patients to and from the department as needed to facilitate patient flow, when transport is busy.Float to EKG / Respiratory department. Duties include but are not limited to: performing EKG\'s that are ordered for patients throughout the different units in the hospital. Transferring the EKG to the computer and assuring the MD has signed the EKG. Restocking the various departments in the hospital with respiratory supplies. Disinfecting, cleaning and calibrating VENT machines and other equipment as needed.​
Bookkeeper, 03/1990 to 10/2013
Sierra Stained Glass Studios / ISGS 1153 Yale Avenue, Modesto, CA 95350
Accounts payable/receivable. Payroll. Income Tax Preparation. Clerical work, filing and customer service.
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Professional Summary
Qualified Sales Associate with 2 1/2 years in fast-paced customer service and call center environments. Personable and professional under pressure. Highly motivated sales associate with extensive customer service and sales experience.

  • Strong client relations
  • Quick learner
  • MS Windows proficient
  • Proficient in cash management
  • Credit card processing
  • Trusted key holder
  • Excellent work ethic
  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • Retail merchandising experience
English, Spanish
Work History
Food Dispatcher 03/2014 to 04/2014
Sergio's Restaurant 8807 SW 107th Ave
  • As a food dispatchers will coordinate services, as well as ordering food and supplies.
  • Responsible for the food preparation and delivery.
  • Relayed food orders to cook
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
  • Ensured food was stored and cooked at correct temperature
  • Stored food in designated containers and storage areas to prevent spoilage
  • Took food orders and relayed orders to kitchens or serving counters
  • Monitored food preparation and serving techniques to ensure that proper procedures were followed

Retail Sales Associates 11/2014 to 01/2015
Love Culture 11400 NW 12th ST
  • Greeted customers and determined their needs and wants.
  • Discussed type, quality and number of merchandise required for purchase.
  • Recommended merchandise based on individual requirements.
  • Advised customers on utilization and care of merchandise.
  • Provided advice to clients regarding particular products or service.
  • Explain the use and advantage of merchandise to customer.
  • Prepared sales contracts and accepted payment through cash, check and credit card.
  • Assisted in display of merchandise.
  • Maintained sales records for inventory control.

Sales Associate/ Customer Service 02/2015 to Current
MIA Airport World Duty Free Group 2100 NW 42nd St
  • Discussed type, quality and number of merchandise required for purchase.
  • Recommended merchandise based on individual requirements.
  • Advised customers on utilization and care of merchandise.
  • Provided advice to clients regarding particular products or service.
  • Explain the use and advantage of merchandise to customer.
  • Prepared sales contracts and accepted payment through cash, check and credit card.
  • Assisted in display of merchandise.
  • Maintained sales records for inventory control.
  • Prepared merchandise for sales floor.
  • Wrote, negotiated and finalized sales contracts.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved sales goals and service performance requirements of $[amount] through new customer sales.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Built long-term customer relationships and advised customers on purchases and promotions.

Unit Clerk 02/2017 to Current
Larkin Palm Springs Campus
  • Examined, categorized and sorted incoming documents.
  • Tracked incoming and outgoing files and materials.
  • Located missing file materials.
  • Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Entered numerical data into databases in a timely and accurate manner.
  • Assisted with receptionist duties, file organization and research and development.
  • Wrote documents outlining file management protocols.
  • Implemented improvements to file systems and procedures.

High School Diploma: 06/2014 John A. Ferguson - 15900 SW 56th St
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Professional Summary
Compassionate and dedicated Registered Nurse seeking a position in a facility that offers opportunity for growth and advancement.
Certifications and Licenses
Registered Nurse: Texas Board of Nursing 2016-2018
Basic Life Support (BLS) Certification 2015-2017
Pediatric Life Support (PALS) Certification 2016-2018
Skill Highlights
  • Ability to learn quickly, follow directives, and multi-task.
  • Excellent communication and interpersonal skills.
  • Highly self-motivated and hardworking. 
  • Responsible, organized, and reliable.   
  • Skilled in patient care
  • Assessments
  • Vital Signs
  • Medication administration
  • Phlebotomy
  • IV management
Professional Experience
Registered Nurse Oct 2016 to Mar 2017
Methodist Hospital San Antonio, TX
  • Provided nursing care to medical and orthopedic patients, completed pre and post-operative, admission, transfer, and discharge procedures; performed physical assessments, administered medications/IV fluids, monitored and reported abnormal lab and test results, updated physicians when appropriate. Inserted and operated Foley catheters, PIV's, and NG-tubes.
Unit Clerk Feb 2010 to Sep 2016
Methodist Children's Hospital / PICU San Antonio, TX
  • Answered inbound calls with unit knowledge and professionalism. Entered laboratory and all other physician orders through electronic charting.Entered bed/transfer requests through teletracker. Prepared admission charts and paper work for new patient admissions. Ordered nourishment and supplies for unit. Replenished floor stock through out shift. Maintain adequate and appropriate supplies at bedside.
ER Technician II Feb 2009 to Feb 2010
Methodist Children's Hospital / CED San Antonio, TX
  • Assisted nursing staff and emergency department physicians with patient care activities. Performed and documented vitals signs and weights in computerized charting. Cleaned beds and prepared for next patient. Maintained adequate and appropriate supplies at bedside and in treatment areas throughout the shift. Restocked nutritional inventory as needed. Performed straight stick blood draws and lab specimen collection on patients. Transported patients to X-ray, CT, and ultrasound. Assisted in holding patients for varies procedures.
Patient Care Assistant Jan 2008 to Jan 2009
Methodist Children's Hospital / PICU San Antonio, TX
  • Performed and documented vital signs, weights and I & O. Bathed, dressed/undressed patients, assisted with personal hygiene. Served and collected food trays. Assisted with patient feeding. Transport, position and draped patients for exams and treatments. Performed non-sterile dressing changes. Changed bed linens. Provided encouragement, support and comfort to patients and family members.
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Professional Summary
Work History
Unit Clerk, UW Hospital & Clinics 600 Highland Ave, Madison WI 53792

Unit Clerk for Orthopedics, Neurology/Neurosurgery and Rehab. Answered phones. Assembled charts. Entered Physician orders for diet, labs and imaging into the computer for each patient

Program Assistant , UW Hospital & Clinics 600 Highland Ave Madison WI
Reception work. Answered phones and directed calls. Scheduled appointments and coordinated urological procedures, labs and diagnostics. Checked in patients for clinic appointments
Program Assistant, UW Hospitals & Clinics Primary Care Clinic East

Answers phones. Checked in patients. Scheduled appointments for clinic visits and diagnostics for patients. Scheduled Drug Representatives appointments with the Physicians.

Registered Nurse, 03/2002 to Current
St Mary's Hospital Madison WI

I have worked 15 years in my current position as an OB/GYN Registered Nurse on a 37 bed inpatient unit. I work primarily as a Postpartum RN but have experience caring for High Risk Antepartum population as well as GYN surgical patients. I have cross trained to our NICU to assist staff in caring for the less critical infants when they are short staffed.

in my 15 years on this unit; I have served as a floor RN, functioned in the charge role, precepted nursing students and served on my unit council. I have been on multiple committees including assisting our CNS on coordinating and executing our staffs annual simulated emergency drills. I recently participated in researching and presenting for Maternal Child grand Rounds .

Associate of Science: Registered Nurse, 2001
Madison College - Madison WI