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Skillful Unit Manager resume

Karen Stout
Professional Summary

REGISTERED NURSE HOSPICE CASE MANAGER, REGISTERED NURSE MEDICAL-SURGICAL UNIT

Approximately 18 years of nursing experience in a medical-surgical capacity at Hackettstown Medical Center. During those years, I had worked as a staff/floor nurse, but had also excelled as charge nurse of the unit. I also functioned as clinical coordinator/assistant manager of the 40+ bed unit. I have also served in a quality position at a long-term care/ rehab facility. Most recently, I have held the position of RN home hospice case manager at Bayada.

Licenses

Active PA Registered Nurse

Basic Life Support (BLS) Certification 2019-2021

Advanced cardiac life support (ACLS) certification 2018-2020

Medical-Surgical Certification 2016-2021

Skill Highlights
  • IV certified
  • Basic Arrhythmia course completed 7/2011 
Professional Experience
Clinical Manager BAYADA | East Stroudsburg, PA | March 2020 - Current

As a Clinical Manager, I have responsiblities including supervision of a team of nurses and other field clinicians, facilitate new hire orientation and training of new clinicians. I am also responsible for coordination and/or delivering in-services for field staff, so that they are empowered to provide exceptional care to our hospice clients.

Registered Nurse Case Manager BAYADA | East Stroudsburg, PA | June 2019 - Current

AS an RN hospice case manager, I am responsible to make home visits to clients in designated geographic territories. My assigned duties include administration of medications, wound care, and procedures related to comfort care. I am responsible for monitoring clients conditions, and reporting such changes to clinical or client services manager. I am also responsible for following up with, executing, and properly documenting doctor's orders. As case manager, I routinely perform client assessments. I also supervise home health aides and licensed practical nurses.

Resident Quality of Care Coordinator Pleasant Valley Manor | Syndersville, PA | April 2019 - June 2019

As Resident Quality of Care Coordinator, I was responsible for assessing ways in which the facility could improve Quality Measure scores. I was also responsible for leading performance improvement projects, i.e. infection control, pain control, and foley catheter utilization.

Medical-Surgical Assistant Manager Hackettstown Medical Center | Hackettstown , NJ | March 2014 - April 2019

As assistant manager, I was responsible for the daily operations of two units (53 beds). I supervised the nursing staff (RN's, LPN's, CNA's and patient safety attendants); ensuring that the best care was provided to our patients. In addition to facilitating patient movement in a timely manner (i.e. admissions, transfers, and discharges), I was tasked with appropriate scheduling of staff, morning huddles, patient satisfaction rounding, payroll maintenance, ensuring that we were meeting quality measures, facilitating meetings for CNA's and maintaining staff discipline. When the need arose, such as a call out or filling in for employees on vacation, I would regularly fill in as house supervisor on off-shifts.

Patient Education Hackettstown Regional Medical Center | Hackettstown, NJ | June 2012 - April 2014 In this per diem position, I educated patients and families on topics such as diabetes, CHF, hypertension, asthma, COPD, heparin, lovenox and insulin self-injection, dialysis, stroke, etc.  This position expanded my nursing career by introducing more education into my staff position.
Staff RN Hackettstown Regional Medical Center | Hackettstown, NJ | October 2001 - April 2014 As a staff nurse, I was responsible for my assigned patients, which included physical assessments, administration of medications, treatments, implementation of MD orders, IV therapy, proper documentation, etc.  As charge nurse of the unit, I was responsible for smooth transitioning of admissions, discharges, and transfers in and out of the unit.
Certified Nursing Assistant/ Unit Secretary Hackettstown Regional Medical Center | Hackettstown, NJ | May 1999 - October 2001 This position was a combination position in which I functioned in whichever capacity was needed, whether it be unit secretary or CNA. My duties as unit secretary included answering the phone, transcribing MD orders, verifying that paperwork was complete for admissions and discharges, and assisting the charge nurse as needed.  As CNA, I was responsible for a patient assignment, which included vital signs, assisting with ADLs, recording accurate intakes and outputs, recording daily weights, and assisting the staff nurses as needed.
Certified Nursing Assistant Care Center of Brakeley Park | Phillipsburg, NJ | May 1998 - May 1999 In this position, I was responsible for the direct care of approximately 20 patients.  I was responsible for vital signs, feeding patients, showering 2 residents/ day, and assisting other patients with ADLs.
Education and Training
Bachelor of Science: Nursing Messiah College | | Grantham, PA, USA | | 2001 Graduated Cum Laude
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Job-winning Unit Manager resume

JORIAL EKEROMA
Professional Summary

Experienced Credit Analyst who excels at analyzing financial statements to determine credit worthiness and risk involved. Results-oriented team player with effective organizational and communication skills.

Work History
March 2018-March 2020 Asset Analyst | Financial Pacific Leasing | Federal Way, WA
  • Research Fair Market Values on equipment for private party sales and repossession
  • Consider factors such as condition, market, and location to determine values
  • Review and utilize online resources and past sales of similar equipment
  • Analyze eq value and cost of recovery to assess if repossession will be cost effective
  • Review repossession packets and ensure required documents are received
  • Follow up with agents/staff consistently on updates for recoveries
  • Ensure account notes/database are maintained and up to date
  • Maintain effective communication with repo agents/credit and collection departments
August 2017-December 2017 Administrative Assistant | Trans-Trade | Fife, WA
  • Process and enter orders in system for picking/shipment
  • Check accuracy of documents/files and resolve errors
  • Verify account charges and calculate billing for proper invoicing
  • Complete inventory count of items in the racks and on the floor
  • Input account information into records management system
  • Provide admin support within the office
  • Establish effective communication with drivers, vendors, and staff
May 2017-August 2017 Financial Services Specialist | Department of Social & Health Services | Tacoma, WA
  • Review eligibility applications for state benefits
  • Obtain and evaluate financial statements to determine approval
  • Conduct interviews with applicants to go over documents 
  • Verify and calculate applicants monthly benefits
  • Process and update changes in client circumstances
  • Manage a variety of customer service tasks to resolve customer issues 
  • Maintain excellent communication with clients, vendors, and staff
August 2012-April 2016 Outbound Enrollment Verification Associate | Community Health Plan | Seattle, WA
  • Process and review enrollment applications 
  • Ensure client documents are received and complete
  • Conduct interviews with applicants to gather and verify information
  • Assist clients with calculating plan coverage/monthly due
  • Provide admin support within the department
  • Implement effective communication with clients, vendors, and staff
March 2012-August 2012 Collections Legal Assistant | Barker Martin Law Offices | Seattle, WA
  • Review account/contract details to calculate fines and past due owed
  • Negotiate payment arrangements on delinquent accounts
  • Enforce collections through court judgments/wage garnishments
  • Utilize online research tools/credit bureaus for current debtor info
  • Draft and forward demand letters for payment 
  • Ensure accounts/reports are maintained and current
  • Maintain excellent communication with debtors, clients, and staff
October 2010-June 2011 Unit Manager | Merchants Credit Association | Bellevue, WA
  • Administer collections on a large volume of delinquent accounts
  • Review and interpret court orders/judgements to determine collections strategy
  • Negotiate payment arrangements with debtors
  • Forward demand letters requesting payment
  • Pursue severe accounts through court for wage garnishment 
  • Review skip tracing reports/credit bureaus to locate debtor 
  • Establish excellent communication with debtors, vendors, and staff
November 2008-August 2010 Operations Manager | American Lenders Services Company | Kent , WA
  • Manage daily branch operations
  • Process recovery assignments and verify all documents are received to complete repo
  • Analyze skip tracing reports and recent credit bureaus to locate debtors
  • Prepare and forward monthly billing to clients
  • Properly track and input account information into computer database
  • Implement excellent communication with clients, vendors, and staff
August 2004-November 2008 Assistant Branch Manager | United Auto Credit Corporation | Lynnwood, WA
  • Maintain and oversee daily branch operations
  • Review and evaluate credit applications for vehicle financing
  • Analyze financial docs/credit bureaus to evaluate risk and credit worthiness
  • Calculate applicant debt to income ratios / monthly payments
  • Conduct interviews to gather and verify information
  • Audit files to ensure processes are within company guidelines
  • Administer effective communication with debtors, clients, vendors, and staff
Education
2004 Bachelor of Arts: Law, Society, and Justice University of Washington, Seattle, WA
2002 Associate of Arts: General Studies Shoreline Community College, Shoreline, WA
2001 Associate of Arts: Pre-Law American Samoa Community College, Pago Pago, American Samoa
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Experienced Unit Manager resume

Andrea Brown
Summary
Personable administration background who adheres to the highest degree of professional standard and maintains strict confidentiality in legal matters. 
Skills
  • Customer service-focused
  • Team player with positive attitude
  • Collections proficiency
  • Cash handling expert
  • Energetic work attitude
  • Customer service expert

Accomplishments
  • Balanced daily cash drawers.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
Southwest Regional Medical Center September 2015 to November 2017 Unit Secretary/ Telemetry Technician
Mccomb, MS

Purged outdated files. Obtained information by contacting appropriate personnel or patients. Scanned incoming documentation. Kept department clean, organized and professional.

Claires August 2012 to September 2015 Assistent Manager
Mccomb, MS
Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 40%.Delivered excellent customer service by greeting and assisting each customer. Stocked and restocked inventory when shipments were received.
Tower Loan July 2008 to August 2011 Customer Service Representive
Magnolia, MS
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning.
Processed loan applications and filed recent documents.
Dollar Tree August 2004 to July 2012 Cashier
Mccomb, MS
Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity.
Southwest Regional Medical Center January 2018 to June 2019 Medical Records Clerk
Mccomb, MS
  • Updated daily logs to track information movements
  • Consistently served as a liaison between collecting agencies and medical facilities
  • Conceptualized and implemented new and more efficient filing system
  • Obtained information by contacting appropriate personnel or patients
  • Observed confidentiality and safeguarded all patient-related information
  • Scanned incoming documentation
  • Purged outdated files
  • Maintained complete confidentiality in accordance with organization and legal requirements
Fresenius August 2018 to Current Patient Care Technician
McComb, MS
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
  • Coordinated patient care needs with the healthcare team and provided assistance with activities of daily living
  • Recorded observations and baseline measurements to maintain accurate medical records
  • Responded to patient alarms and needs-assessment requests to identify course of treatment
  • Monitored and charted fluid intake and output to stay current on patient conditions
  • Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements
Education and Training
Mccomb High 2006 High School Diploma Mccomb, MS, US
Southwest Community College 2015 Associate of Science: Health Information Summit, MS, US
Jackson State University 2019 Bachelors : Health Administration Jackson, MS, United States
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