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Professional Summary

REGISTERED NURSE HOSPICE CASE MANAGER, REGISTERED NURSE MEDICAL-SURGICAL UNIT

Approximately 18 years of nursing experience in a medical-surgical capacity at Hackettstown Medical Center. During those years, I had worked as a staff/floor nurse, but had also excelled as charge nurse of the unit. I also functioned as clinical coordinator/assistant manager of the 40+ bed unit. I have also served in a quality position at a long-term care/ rehab facility. Most recently, I have held the position of RN home hospice case manager at Bayada.

Licenses

Active PA Registered Nurse

Basic Life Support (BLS) Certification 2019-2021

Advanced cardiac life support (ACLS) certification 2018-2020

Medical-Surgical Certification 2016-2021

Skill Highlights
  • IV certified
  • Basic Arrhythmia course completed 7/2011 
Professional Experience
Clinical Manager BAYADA | East Stroudsburg, PA | March 2020 - Current

As a Clinical Manager, I have responsiblities including supervision of a team of nurses and other field clinicians, facilitate new hire orientation and training of new clinicians. I am also responsible for coordination and/or delivering in-services for field staff, so that they are empowered to provide exceptional care to our hospice clients.

Registered Nurse Case Manager BAYADA | East Stroudsburg, PA | June 2019 - Current

AS an RN hospice case manager, I am responsible to make home visits to clients in designated geographic territories. My assigned duties include administration of medications, wound care, and procedures related to comfort care. I am responsible for monitoring clients conditions, and reporting such changes to clinical or client services manager. I am also responsible for following up with, executing, and properly documenting doctor's orders. As case manager, I routinely perform client assessments. I also supervise home health aides and licensed practical nurses.

Resident Quality of Care Coordinator Pleasant Valley Manor | Syndersville, PA | April 2019 - June 2019

As Resident Quality of Care Coordinator, I was responsible for assessing ways in which the facility could improve Quality Measure scores. I was also responsible for leading performance improvement projects, i.e. infection control, pain control, and foley catheter utilization.

Medical-Surgical Assistant Manager Hackettstown Medical Center | Hackettstown , NJ | March 2014 - April 2019

As assistant manager, I was responsible for the daily operations of two units (53 beds). I supervised the nursing staff (RN's, LPN's, CNA's and patient safety attendants); ensuring that the best care was provided to our patients. In addition to facilitating patient movement in a timely manner (i.e. admissions, transfers, and discharges), I was tasked with appropriate scheduling of staff, morning huddles, patient satisfaction rounding, payroll maintenance, ensuring that we were meeting quality measures, facilitating meetings for CNA's and maintaining staff discipline. When the need arose, such as a call out or filling in for employees on vacation, I would regularly fill in as house supervisor on off-shifts.

Patient Education Hackettstown Regional Medical Center | Hackettstown, NJ | June 2012 - April 2014 In this per diem position, I educated patients and families on topics such as diabetes, CHF, hypertension, asthma, COPD, heparin, lovenox and insulin self-injection, dialysis, stroke, etc.  This position expanded my nursing career by introducing more education into my staff position.
Staff RN Hackettstown Regional Medical Center | Hackettstown, NJ | October 2001 - April 2014 As a staff nurse, I was responsible for my assigned patients, which included physical assessments, administration of medications, treatments, implementation of MD orders, IV therapy, proper documentation, etc.  As charge nurse of the unit, I was responsible for smooth transitioning of admissions, discharges, and transfers in and out of the unit.
Certified Nursing Assistant/ Unit Secretary Hackettstown Regional Medical Center | Hackettstown, NJ | May 1999 - October 2001 This position was a combination position in which I functioned in whichever capacity was needed, whether it be unit secretary or CNA. My duties as unit secretary included answering the phone, transcribing MD orders, verifying that paperwork was complete for admissions and discharges, and assisting the charge nurse as needed.  As CNA, I was responsible for a patient assignment, which included vital signs, assisting with ADLs, recording accurate intakes and outputs, recording daily weights, and assisting the staff nurses as needed.
Certified Nursing Assistant Care Center of Brakeley Park | Phillipsburg, NJ | May 1998 - May 1999 In this position, I was responsible for the direct care of approximately 20 patients.  I was responsible for vital signs, feeding patients, showering 2 residents/ day, and assisting other patients with ADLs.
Education and Training
Bachelor of Science: Nursing Messiah College | | Grantham, PA, USA | | 2001 Graduated Cum Laude
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Education and Training
Associate of Arts: Medical Field 2013 Westside Tech Orlando, Florida, USA Medical Administrative Specialist
Summary of Skills
  • Operations management
  • Great customer service
  • Staff training
  • Supervision and training
  • Employee Scheduling
  • Interpersonal Skills
  • Excel in Microsoft-office
  • Deadline-oriented
  • Skilled multi-tasker
  • Management of remote employees
  • Handling complaint
  • Patient-oriented
  • Bi-langual
Professional Summary
A flexible and energetic supervisor who seeks a role as a medical administrative specialist. Seeking to advance at a professional career in the medical field while providing the highest quality care.
Experience
Case Manager Volunteer 01/2015 to 06/2015 Anderson Cancer Center Orlando, FLorida
Unit Secretary ICU Volunteer 01/2014 to 06/2014 Health Central Orlando, Florida
  • Improve patient experience
  • Greet visitors
  • Direct them to the requested office
  • Assist with projects as requested
  • Answer phones when requested
F&B Supervisor 02/2012 to Current Loews Hotel Orlando, Florida
  • Maintain restaurant staffing level.
  • Ensures adherence to departmental and Loews hotel guidelines, policies and procedures.
  • Responsible for smooth, efficient cost effective operation of restaurant to include labor management.
  • Interact with guest to ensure satisfaction and enjoyment of dining experience.
  • Prepares all department storeroom requisitions, ensures operational costs are kept within budgetary guidelines.
  • Oversees security,  control and property use of operationg supplies and equipment for respective restaurant outlet.
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Professional Summary
I AM A PASSIONATE PERSON, A QUICK LEARNER AND DYNAMIC INDIVIDUAL WITH ADEPT SKILL IN CUSTOMER SERVICE AND INTERPERSONAL WHO POSSESSES EXPERIENCE WORKING AS MEDICAL RECEPTIONIST. 
Skills
  • ECLINICALWORKS (SCHEDULING, POSTING PAYMENTS)
  • GOOD COMMUNICATION AND INTERPERSONAL  SKILLS 
  • TIME MANAGEMENT
  • ADMINISTRATIVE EXPERT (WELL ORGANIZED)
  • GOOD WITH MICROSOFT TOOLS ( WORD, EXCEL, POWER-POINT, ACCESS..)
  • BILINGUAL (FRENCH, ENGLISH) 
  • MULTITASKING 
  • INITIATIVE AND PROBLEM-SOLVING ABILITIES
  • CLOSE ATTENTION TO DETAILS 
  • ADEPT AT HANDLING COPIER AND FAX MACHINES
  • FAST TYPING 60WPM
Work History
UNIT SECRETARY , 01/2015 to 08/2016
LIFE CARE HOSPITAL PLANO, TX
  • WELCOME VISITORS BY GREETING VISITORS, IN PERSON OR ON THE TELEPHONE; ANSWERING INQUIRIES; RELAYING CALLS TO PATIENT; GIVING DIRECTIONS; REFERRING INQUIRIES TO NURSING AND PHYSICIAN STAFF
  • CHECK-IN AND CHECK-OUT PATIENTS
  • CHECK INSURANCE ELIGIBILITY 
  • SCHEDULE OUTPATIENT REHABILITATION 
  • PROVIDE INFORMATION BY ANSWERING QUESTIONS AND REQUESTS
  • ARRANGES DISCHARGES FOR PATIENT MAINTAINS SAFE AND AND CLEAN WORKING ENVIRONMENT BY COMPLYING WITH PROCEDURES, RULES AND REGULATIONS
  •  MAINTAINS PATIENT CONFIDENCE AND PROTECTS HOSPITAL OPERATIONS BY KEEPING INFORMATION CONFIDENTIAL
  • DOCUMENTS PATIENT CARE SERVICES BY COPYING NURSING AND PHYSICIAN NOTES TO PATIENT AND DEPARTMENT RECORDS 

ACCOUNT RECEIVABLE SPECIALIST , 01/2011 to 08/2014
AFREEK BEAN DALLAS
  • PROCESS ACCOUNTS AND INCOMING PAYMENTS IN COMPLIANCE WITH FINANCIAL PROCEDURES AND PROCEDURES
  • PERFORM DAY TO DAY FINANCIAL TRANSACTIONS, INCLUDING VERIFYING, CLASSIFYING,COMPUTING, POSTING AND RECORDING ACCOUNTS RECEIVABLES' DATA
  • PREPARE BILLS RECEIVABLE, INVOICES AND BANK DEPOSIT
  • RECONCILE THE ACCOUNTS RECEIVABLE LEDGER TO ENSURE THAT ALL PAYMENTS ARE ACCOUNTED FOR AND PROPERLY POSTED
  • VERIFY DISCREPANCIES BY AND RESOLVE CLIENTS' BILLING ISSUES
  • FACILITATE PAYMENT OF INVOICES DUE BY SENDING BILL REMINDERS AND CONTACTING CLIENTS
  • GENERATE FINANCIAL STATEMENTS AND REPORTS DETAILING ACCOUNTS RECEIVABLES STATUS 


ACCOUNT PAYABLE SPECIALIST , 05/2007 to 10/2010
PETROCI HOLDING - CI ABIDJAN, COTE D'IVOIRE
  • REVIEW ALL INVOICES FOR APPROPRIATE DOCUMENTATION AND APPROVAL PRIOR TO PAYMENT
  • PROCESS CHECK REQUESTS
  • AUDIT AND PROCESS CREDIT CARDS MATCH INVOICES TO CHECKS, OBTAIN ALL SIGNATURES FOR CHECKS AND DISTRIBUTE CHECKS ACCORDINGLY
  • NEW VENDOR SETUP [PROCESS CREDIT APPLICATION]
  • RECONCILE VENDOR STATEMENTS, RESEARCH AND CORRECT DISCREPANCIES
  • ASSIST IN MONTH END CLOSING
  • REPORT PURCHASE ORDER, EXPENSES REPORTS
  • RESPOND TO ALL EMAILS, PHONE, INQUIRIES REGARDING ACCOUNTS DETAILS
  • MAINTAIN FILES AND DOCUMENTATION THOROUGHLY AND ACCURATELY, IN ACCORDANCE WITH COMPANY POLICY AND ACCEPTED ACCOUNTING PRACTICES
Education
Associate of Arts: 2014
BROOKHAVEN COLLEGE - FARMERS BRANCH, TX

TOOK ALL THE CLASSES FOR AN ACCOUNTANT CLERK AND ACCOUNTANT ASSISTANT 

  • BUSINESS LAW 
  • MICRO ECONOMICS
  • MACRO ECONOMICS 
  • ACCOUNTING GENERAL [BALANCE SHEET, LEDGER, CASH FLOW STATEMENT, INCOME STATEMENT, DEVELOP BUDGET]
  • ACCOUNTING FUNDAMENTAL [ COST BEHAVIOR, BUDGETING, ANALYSIS, BREAK EVEN ANALYSIS, FINANCIAL STATEMENT, RESPONSIBILITY ACCOUNTING ..]
  • QUICKBOOKS

Associate of Science: ACCOUNTING , 2005
BRITISH INSTITUTE OF MANAGEMENT AND TECHNOLOGY - ABIDJAN, COTE D'IVOIRE


High School Diploma: DESCARTES - ABIDJAN, COTE D'IVOIRE
REFERRAL: ECLINICALWORKS
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Professional Summary
I have a Bachelor of Arts degree in Elementary Education and am a former Elementary teacher.  This  skill set has come in very handy working with people.  I enjoy working with people and getting to know them on a one on one basis.  I not only bring my education experience with me, I also have experience in the medical field.  I am usually the first point of contact with a business because I know how important it is to make a great first impression.  I currently work at Baylor University Medical Center in downtown Dallas as a surgery liaison.  I know how important an extra pair of eyes and ears can be to a patient or family.
Skills

First Point of Contact for Company

Meeting and Greeting Patients and Families

Concierge~ Liaison Position

Assisting with Pre Op and Recovery

Excellent Customer Service for all Patients



Work History
Surgery Liason-Concierge, 03/2016 to Current
Baylor Scott and White Hospital Dallas, Texas
Meet and greet families who are there with the patient for surgery.  I stay with the families in the waiting room giving information regarding places to eat, directions around the hospital and any questions that they might have.  I also take the families to the Pre Op and Recovery areas.  I make sure that the doctors connect with the families after surgery so that all information can be given and questions asked.
Receptionist for Labor and Delivery, 2011 to 2013
Baylor Scott and White Hillcrest Hospital Waco, Texas
I worked in the Women and Children's Center Front Desk for Labor and Delivery.  I was the first point of contact for meeting and greeting families checking into Labor and Delivery.  I also assisted with Admitting.
Student in Medical Coding and Billing, 08/2009 to 05/2010
Concorde Career Institute Grand Prairie, Texas
I was a student in the Medical Coding and Billing program there at Concorde.
Unit Secretary, 2008 to 2009
Cook Children's Hospital Fort Worth, Texas

Worked in the cardiac and renal unit answering phones and call lights.  Transcribing doctor orders and making sure patients were taken care of.
Education
Bachelor of Arts: Elementary Education, 1981
Baptist Christian College - Shreveport, Lousiana
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Professional Summary
Highly organized and detail-oriented who continually maintains a positive attitude while interacting with clients and agents.  Strong interpersonal skills and goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills
  • Customer Service-oriented
  • Strong Interpersonal Skills
  • Dedicated Team Player
  • Time Management
  • Filing and data archiving
  • Professional Phone Etiquette
  • Reception Area
  • Greeting Visitors
  • Excellent Communication Skills
  • Positive Attitude
  • Marketing Material
Work History
08/2014 to Current
Office Administration First Colorado Land Office 7385 Hwy 50
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Helped distribute employee notices and mail around the office.
  • Screened all visitors and directed them to the correct employee or office.
  • Customer Service
  • Strong Interpersonal Skills
  • Receptionist Area
  • Advertised client properties on websites, through social media and in real estate guides.
08/2013 to 05/2014
Substitute Paraprofessional Salida School District R 32 J Salida, Colorado, United States
  • Supervised students in classrooms, halls, cafeterias, schoolyards and on field trips.
  • Led reading and arts and crafts lessons.
  • Graded tests and papers and recorded grades for teaching staff.
  • Instructed students individually and in groups.
  • Receptionist Area
  • Daily Office Operations
11/2008 to 11/2011
Medical Unit Secretary Parkview Medical Center Pueblo, Colorado, United States
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Entered orders into the EMR system efficiently and without errors.
  • Prepared patient charts accurately and neatly for the hospital.
  • Multiple Tasks
  • Proficiency with Excel Spreadsheets
  • Daily Office Operations
  • Data Entry
Education
Current
Real Estate License: Real Estate
Van Education Center - Online

None: Civil Engineering University of Southern Colorado - Pueblo, CO


High School Diploma: South High School - Pueblo, CO
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Professional Summary
Enthusiastic and well organized Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.
Skills
  • Medical terminology expert
  • Records management professional
  • Hospital inpatient and outpatient records
  • ICD-10 (International Classification of Disease Systems)
  • Insurance and collections procedures
  • Composed and professional demeanor
  • Close attention to detail
  • Excellent verbal communication
  • Medicaid Management Information Systems
  • Promotes positive behavior
Work History
12/2007 to 01/2009
CORRECTIONAL OFFICER EASTMAN YOUTH DETENTION CENTER EASTMAN, GEORGIA
  • Searched for contraband and provided security; counted, fed, and supervised assigned youth in dormitories, classroom areas, and other areas; and performed security of various assigned areas.
  • Provided custody and security of assigned youth including constantly observing actions of youth for prolonged periods.
  • Maintained security in buildings, grounds, and other posts; intervene during emergencies or altercations to prevent escapes and gain physical control of youth.
  • Provided services to potentially aggressive/combative youth in a correctional setting with a wide variety of temperaments.
  • Interacted critically and constructively with other staff members to develop and implement successful treatment techniques.
03/2006 to 07/2007
UNIT SECRETARY WHEELER COUNTY HOSPITAL GLENWOOD, GEORGIA
  • Scheduled appointments, registered patients and provided requisition forms to laboratories and various departments.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
Education
MAY - 2017
DIPLOMA: BUSINESS ADMINISTRATIVE TECHNOLOGY
CENTRAL GEORGIA TECHNICAL COLLEGE - WARNER ROBINS, GEORGIA
Certifications
CENTRAL GEORGIA TECHNICAL COLLEGE - 2015
  • Certificaate in Microsoft Word Application Professional
  • Certificate in Medical Front Office Assistant
  • Certificate in Administrative Support Assistant
  • Certificate in Medical Billing Clerk
HEALTH TECHNICAL OF GEORGIA
  • Certificate of Phlebtomy Technician - 2003
  • Certificate of Cardiovascular/Monitor Technician - 2002