Veterinary Receptionist resume examples

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Professional Summary
Office Administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. 
Skills
  • Windows office software; Word, Access, Excel, Publisher, PowerPoint
  • Records maintenance professional
  • Familiar with commercial and private insurance carriers
  • Insurance and collections procedures
  • Office management professional
  • Excellent problem solver
  • Resourceful and reliable worker
  • Close attention to detail
  • Adept multi-tasker
  • Office support (phones, faxing, filing)
  • Strong leadership ability
  • HIPAA compliance
  • Professional phone etiquette
  • Excellent planner and coordinator
  • Database management
  • Works well under pressure
  • Team building
  • Accurate and detailed
  • Critical thinker
  • Employee training and development
  • Excellent communication skills
  • Social media knowledge
  • 35-40 WPM typing speed
  • Customer service-oriented
  • Appointment setting
  • Self-starter
  • Highly Motivated
Work History
06/2012 to 12/2013
Human Resources Administrative Assistant Office of the Program Manager Saudi Arabian National Guard Riyadh, Kingdom Saudi Arabia
  • Assisted Army Personnel Manager in all Military Human Resources support and Personnel Management.
  • Provided support for the overall welfare and well-being of Officers in the United States Army.
  • Prepared new assignments and relocations for the Officer Personnel.
  • Answered and quickly redirected up to 15-20 calls per hour.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Greeted numerous visitors, including high ranking Officers, Colonels,  and Generals, vendors and interview candidates.
  • Prepared and distributed awards for recognition for all civilians and military personnel. Created a bi-weekly Power Point Presentation to acknowledge award recognitions. 
  • Helped distribute employee notices and mail around the office.
  • Organized and processed all new incoming/ and outgoing personnel, security and paperwork.
  • Completed data entry for all military databases, while maintaining any emergency notifications, emails, or personnel accountability support.
  • Certified to create Common Access Cards (CAC) "Smart" ID card for active-duty military personnel, Selected Reserve, DoD civilian employees, and eligible contractor personnel.
06/2004 to 07/2013
Medical Receptionist Polaris Urgent Care Columbus, Ohio
  • Prepared patient charts, pre-admissions, filed insurance claims, and consent forms as necessary.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages; along with quickly redirecting up to 30 calls per hour.
  • Opened and properly distributed incoming mail.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Coordinated and organized employee business and social events. 
  • Maintained a clean reception area, including lounge and associated areas.
  • Organized all new hires, training and temporary paperwork.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Designated representative and manager of the Workman's Compensation Program.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Verified patients' eligibility and claims status with insurance agencies.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Identified and resolved patient billing and payment issues.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Prepared billing correspondence and maintained database to organize billing information.
05/1999 to 02/2004
Veterinary Receptionist and Technician Countryside Pet Clinic Andover, KS
  • RECEPTIONIST Duties:
  • Scheduled appointments, registered patients and distributed samples and prescribed pharmaceuticals.
  • Professionally and courteously verified appointment times with patients.
  • Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
  • Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
  • Adeptly managed a multi-line phone system and pleasantly greeted all patients.
  • Prepared patient charts in paperless system accurately and neatly for the clinic.
  • Prepared patient charts, pre-admissions and consent forms as necessary for surgeries and treatment.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Managed collections  unpaid bills.
  • Identified and resolved patient billing and payment issues.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Scanned medical records for paperless filing system.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Designated for maintaing veterinary retail and restocking supplies. 
  • Recorded and distributed detailed reports on staff meetings and grievances.
  • Trained all new hires on office policies, procedures, patient care, and data entry.
  • TECHNICIAN Duties:
  • Administered medication and vaccines to patients.
  • Restrained patients when necessary during appointments.
  • Overall upkeep and cleanliness of facility regularly.
  • Assisted doctors during medical procedures and surgeries. 
Education
2010
Bachelor of Science: Management
University of Phoenix - Tempe, AZ
2003
Associate of Science: Business
Butler County Community College of Andover - Andover, KS
Additional Information
  • American
  • Born August 7, 1978
  • Female
  • Married, 1 Child

 

This resume is created in 7 minutes.
Career Overview
Veterinary medicine has been an integral portion of my life for the last 23 years.  I am an experienced mixed animal clinician, that has primarily worked in a small animal practice in Central Oregon for the last 9 years. I focus on communication and client education to develop relationships that allow me to provide the best possible care for my patients.  The team aspect of veterinary medicine is also very important to me and developing and supporting the staff around me is an area I also excel in.  Continuing these practices in my future career endeavors will always be paramount.
Summary of Qualifications
  • 16 years as a Veterinarian
  • 4 years as a Veterinary Technician.
  • Skilled in Internal medicine, Diagnostic modalities, Dentistry, Surgery and Rehabilitation
  • Strong client communication skills and focus on client education
  • History of success in building practice volume and income.
  • Financial background relevant to practice management and development
Veterinary Experience
Associate Veterinarian 08/2008 to Current High Desert Veterinary, PC Bend, OR This is a two doctor practice, with the doctors practicing individually on separate days.  The main focus of the practice is small animal medicine, although equine, small ruminant and exotic species are also treated.  I have helped this practice to more than doubled in patient volume and revenue in the time I've been there.
Veterinarian 10/2002 to 08/2008 Jeannette H. Barkhurst, DVM Terrebonne, OR I maintained a private mobile practice and performed limited relief work during this period, while raising small children.  Continuing education was a regular focus during this time which allowed me to further my knowledge and skills.
Associate Veterinarian 05/2001 to 10/2002 Terrebonne Veterinary Clinic/Highland Veterinary Hospital Terrebonne/Redmond, OR As my first position out of Veterinary school, I split my days between a mixed animal practice in Terrebonne, OR and a small animal practice in Redmond, OR.  This provided a diverse case load and insight into the type of practitioner I would focus on being.
Veterinary Assistant 11/1995 to 06/1998 Colfax Veterinary Hospital Colfax, WA
Veterinary Receptionist and Technician 08/1993 to 08/1995 Companion Pet Clinic Bend, OR
Education and Training
Doctor of Veterinary Medicine 2001 Washington State University Pullman, WA, USA
Bachelor of Science: Agricultural Economics 1997 Washington State University Pullman, WA, USA
1995 Central Oregon Community College Bend, OR, USA
Outside Interests
  • Barrel racing and Rodeo.  I compete in the divisional barrel racing system when time allots with aspirations of competing at the professional level some day.
  • Diabetes research, management and service dog training.  My son was diagnosed with diabetes 5 years ago.  I am an avid supporter of the Juvenile Diabetes Research Foundation and am working to establish a training program for diabetic alert dogs.
  • Leatherwork and Beadwork.  I started a tack company in 2006 that continues to supply beaded tack and accessories to equine enthusiasts.

This resume is created in 7 minutes.
Summary
Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Experience
Minkoff Locksmith LLC Book Keeper
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed the day-to-day calendar for the company's senior director.
  • Handled cash and deposits using the proper accounting procedures and documentation.
  • Entered weekly sales and customer count sheets for review by management.

Veterinary Receptionist Oceanside Animal Clinic
  • Answer telephones and direct calls to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Greet visitors, as certain purpose of visit, and direct them to appropriate staff.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, medical records.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Maintain medical records, technical library, or correspondence files.
  • Arrange hospital admissions for patients.
  • Sell pet food or supplies to customers.
  • Prepare examination or treatment rooms by stocking them with appropriate supplies.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Administrative Assistant Oct 2012 to Apr 2013
L&S Plumbing Contractors
  • Answered and quickly redirected up to 100 calls per hour.
  • Worked heavily with Microsoft Office, specifically Excel.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Completed data entry.
  • Compiled company information and related material and distributed it to candidates.
  • Screened all visitors and directed them to the correct employee or office.
Office Admin Oct 2011 to Sep 2012
Gerald & Lawrence Blumberg, LLP
  • Composed and drafted all outgoing correspondence and reports for lawyers.
  • Coordinated meetings.
  • Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
  • Prepared folders and maintained records of newly admitted clients.
  • Processed accounts receivable and accounts payable.
  • Managed executive calendar and coordinated weekly project team meetings.
  • And assisted in the development of meeting agendas to increase meeting efficiency.
  • Handled, processed and distributed confidential client information.
Jun 2009 to Sep 2010

This resume is created in 7 minutes.
Summary

Experienced veterinary hospital manager with a knack for building positive and lasting relationships with clients, pets, the veterinary community, and the hospital team.

Experience
02/2017 to Current
Client Service Coordinator Columbia River Veterinary Specialists Vancouver, WA
  • Deliver friendly, compassionate service in a fast paced, emotional setting;
  • ​Maintain accurate cash drawer and reconcile financial reports nightly;
  • Prepare and maintain accurate patient clinical records;
  • Collect client fees and process credit card transactions.
08/2016 to 02/2017
Veterinary Receptionist Tanasbourne Veterinary Emergency Beaverton, OR
  • Provide friendly, quality customer care to the patients and clients of Tanasbourne Veterinary Emergency;
  • Assess and triage emergency patients;
  • Manage client expectations in regards to estimated wait times;
  • Prepare and maintain accurate patient clinical records;
  • Collect client fees and process credit card transactions.
  • Follow up with clients and patients after visits to ensure client satisfaction.
11/2009 to 08/2016
Practice Manager All Pets Hospital San Francisco, CA
  • Daily management and mentoring of hospital team; 
  • Oversee building maintenance and repairs, equipment purchases and maintenance, and vendor contracts;
  • Reconcile checking and credit card accounts, prepare and deliver cash deposits, and ensure accurate banking records;
  • Staff recruitment and selection: advertising, interviewing, and on-boarding new staff;
  • Monitor staff reviews and ensure appropriate discipline, implement and monitor appraisals, and maintain appropriate records;
  • Administration of staff payroll and benefits;
  • Monthly financial report production.
11/2008 to 11/2009
Client Service Supervisor All Pets Hospital San Francisco, CA
  • Managed client feedback in a calm and professional manner and utilized the Practice Manager's assistance when unusual situations arose;
  • Maintained DVM's patient scheduling and hospital flow;
  • Managed accounts receivable;
  • Prepared CSR schedule to keep the front desk properly staffed;
  • Coordinated interviewing and hiring of CSRs with Practice Manager;
  • Provided training for all CSR team members.
Skills

Financial Software - Quickbooks

Practice Management Software - AviMark; Impromed Infinity; ezyVet

HR/Scheduling Software - When to Work; When I Work; Humanity

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Education
City College of San Francisco
Kent State University