Benefits Administrator resume examples

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Skillful Benefits Administrator resume

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MELISSA MEYER
Professional Summary
Dependable Benefits Manager bringing strong leadership experience, willingness take on added responsibility. Extensive Leave of Absence background possessing strong interpersonal skills. Creates business partnerships to develop a positive work environment. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Skills
  • Leave of Absence, FMLA/ADA/EEO
  • Exceptional Interpersonal Skills
  • Time Management
  • Benefits Administration
  • Problem Solving
  • Microsoft Word, Microsoft Outlook, Microsoft Excel
  • People Soft, Ultimate, Workday and Workforce Solutions
  • Project Management
  • Team Building
  • Training and Education
  • Process Improvement
  • Employee Development
Work History
Benefits Manager 03/2016 to Current
Bright Horizons Family Solutions Watertown, MA
  • Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
  • Played key role in roll-out of new Leave of Absence Module, ACT
  • Worked closely with vendor to modify system functionality to meet our business needs, including efficiency and compliance
  • Collaborated with HRIS, Change Management and Operations to develop and market new Leave of Absence system functionality
  • Supervise 4 direct reports with various knowledge of Leave of Absence regulations and processes
  • Create long term growth and development strategy for direct reports aligning individual, team, department and business goals
Benefits Supervisor 03/2014 to 03/2016
Bright Horizons Family Solutions Watertown, MA
  • Supervise the Leave of Absence team, including 4 direct reports
  • Provide goals and development strategy for Leave of Absences team as a group and individually
  • Communicate and educate team on varying regulations including FMLA, ADA, EEOC, Sick and Safe Leave Laws
  • Create and ran periodic audits to confirm all active Leave of Absence records are within federal and state mandates
  • Participate in Benefit Plan Renewals and strategy discussions Provide Leave of Absence analytics to senior management quarterly
  • Analyze key data trends to drive the development of trainings and communication vehicles
Senior Benefits Specialist, Leave of Absence Lead 03/2012 to 03/2014
Bright Horizons Family Solutions Watertown, MA
  • Contributed in development of a new Leave of Absence process to better align with Workday functionality and increase optimization of HRIS system
  • Review current process and help identify ways to increase efficiency
  • Supervise and direct Assistant Benefits Administrator
  • Develop and maintain Leave of Absence policies and documents
  • Manage approximately 100 active Leave of Absences, coordinate accommodation requests with Human Resources Managers and center management
Benefits Specialist, Leave of Absence 03/2011 to 03/2012
Bright Horizons Family Solutions Watertown, MA
  • Work collaboratively with Systems Analyst to develop a Leave of Absence customization in Ultimate Software
  • Create a Webinar to help train field employees on the Leave of Absence policies and processes
  • Managed 150+ active Leave of Absences, includes distributing packets, monitoring benefit payments, responding to inquires
  • Partner with Human Resources Managers to support center management with employee accommodation requests, confirming we are compliant with ADA regulations
Benefits Administrator 03/2008 to 03/2011
Bright Horizons Family Solutions Watertown, MA
  • Monitoring employees leave of absences as well as approving initial requests
  • Tracking benefit payments while employees are taking a leave of absence
  • Confirming designated leaves are within state mandate and proper documentation has been submitted
  • Providing support for approximately 100 centers which are located throughout the United States
  • Administer medical, dental, vision and supplemental benefits daily
  • Approve and monitor employees Education Assistance requests
  • Provide assistance and problem resolution to directors, supervisors and employees through email, phone or the designated customer service line
Benefits Coordinator 11/2006 to 03/2008
Five Star Quality Care Newton, MA
  • Daily management of medical, dental, and vision benefits for approximately 9,000 field employees and tuition reimbursement requests for nearly 2,500 employees
  • Responsible for processing day-to-day benefit enrollments, resolving insurance claims issues, and transmitting information and eligibility of employees to insurance carriers in a weekly file feed
  • Ran daily reports and data queries for Senior Management and Benefits and Compensation Manager and supported Human Resources associates and Business Office Managers nationally
  • Monitored employees on FMLA, Medical, or Personal Leave of Absences and their payment of insurance premiums
Human Resources Assistant 05/2006 to 11/2006
Sears Holdings Corporation Burlington, MA
  • Managed the cash office, prepared daily deposits, and coordinated weekly payroll
  • Assisted the Human Resources Manager in recruiting employees, scheduling interviews, conducted new hire orientation and the completion of I-9s for all new hires
  • Supported both customers and associates with a wide variety of daily questions and concerns
Education
Bachelor of Arts: Psychology 2006 Westfield University - Westfield, MA
Accomplishments
  • Sunsational Service Award (2009)
  • Caring for Others Award (2012)
  • Leadership Achievement Circle Award (2017)

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Job-winning Benefits Administrator resume

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Pake Newell
Professional Summary
Driven benefits professional bringing an innovative approach to employee benefits plan administration with the analytical and member relation skills necessary to provide tailored employees benefits programs.
Skills
  • Plan Analysis & Documentation
  • Proposal & Report Drafting
  • Client Relations
  • Benefits/Pension Legislation
  • Benefits/Pension Administration
  • Trending and Statistical Reporting
  • Financial Reporting
  • Detailed-Oriented Mathematical Skills
  • Industry Research
  • Database Administration
Work History
Pension & Benefits Coordinator, 12/2011 to Current
Personal Attendant Care, Inc Whitby, ON
  • Administer company benefits and pension plans, including monthly auditing to ensure correct enrollments and deductions.
  • Work with union representatives to coordinate all benefits and pension plan administration, including self-billing for employees in the union's group plan.
  • Develop and review company benefits and pension plan administration policies and standard operating procedures to ensure compliance with plan, legislative and collective bargaining agreement requirements.
  • Facilitated union employees' group benefits plan transfer to the union's multiple employer group benefits plan to contain organization liabilities.
  • Oversaw the transition of the organization's non-union health and dental benefit plan from a fully funded to a budgeted administrative services only self-funded structure. 
  • Provide company-wide benefits audit reports on variances and explanations and resolve invoice and plan member discrepancies, taking corrective action and calculating adjustments as needed.
  • Work with multiple plan providers to facilitate plan amendments and annual renewals.
  • Plan and coordinate innovative training for pension plan members in conjunction with plan providers on claims processes, members services, and perks programs.
  • Proactively maintain and update employee database and track group benefits and pension plan eligibility, ensuring employees and enrolled and terminated from plans in a timely manner.
  • Promptly respond to routine plan inquiries and requests from plan providers and members.
Human Resources Manager, 02/2015 to 09/2015
Personal Attendant Care, Inc Whitby, ON
  • Promoted to Manager role during the permanent Manager's extended, unplanned leave.
  • Managed union grievances at personnel-related hearings and investigations.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Led and organized comprehensive training programs for 100 staff members.
  • Oversaw compensation, benefits and performance management, safety, and infection control systems.
  • Resolved under-staffing, employee disputes, terminations and administering disciplinary procedures.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRIS database.
Benefits Administrator, 03/2011 to 03/2012
The PIC Group Oshawa, ON
  • Managed US benefits administration and streamlined plans between two carriers.
  • Performed pay period audits of employee deductions to identify discrepancies and coordinated adjustments with payroll and human resources departments. 
  • Conducted audits to ensure fees matched accurately with each contract.
  • Liaised with internal administrators and insurance providers regarding administration of client plans.
  • Answered employee benefit inquiries over the phone, email, and in person in a prompt manner.
Education
Master of Science: Psychology, expected 2017
Trent University - Peterborough, ON
  • Recipient of Ontario Graduate Scholarship and Trent University Research Fellowship 
Bachelor of Arts: Psychology and Philosophy, 2009
Bond University - Gold Coast, AU
Certifications

Certified Employee Benefits Specialist (CEBS) (expected early 2018), IFEBP 

Joint Health & Safety Basic Certification (2014), PSHSA

Community Based Research (2015), York University

Volunteer History

Research Volunteer, 09/2010 - Current

The AIDS Committee of Durham Region - Oshawa, ON

  • Designed and implemented a Volunteer Satisfaction Survey for 100 volunteers, covering training needs, engagement, and environment. 

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Experienced Benefits Administrator resume

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Brandice Clinton
Professional Summary
Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member versed in processing transactions and management principles and interpersonal skills.
Skills
  • Consumer Focused
  • Bank Security Expertise
  • Proficient in creating and maintaining schedules
  • MS Office proficiency
  • Creative problem solver
  • Strong client relations
  • Self Sufficient
  • Detail-oriented
  • Employee recruitment
  • business plans, mentoring
  • Staff management
  • Loan expertise
  • Relationship building and management
  • Financial planning
Work History
11/2018 to Current Assistant Branch Manager (Universal Branch Specialist) PNC Bank | Lancaster, PA
  • Expanded client base by promoting new financial products.
  • Supervised six Universal Bankers in providing excellent customer service to callers requiring assistance for Banking and Customer Service issues.
  • Branch Designated Lender
  • Supervised Daily Branch operations and compliance
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Processed quarterly Vault and ATM audits with zero error rate.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
12/2017 to 11/2019 Branch Sales Service Associate (U) PNC | Lititz, PA

• Collaborated with customers to identify solutions to me their financial goals 

• Manage branch in the Branch Manager's absence

• Cross sell major products offered that suits client's needs 

• Handle financial transactions. Manage deposits, withdrawals, transfers and check cashing; verify customer identification, signature and balance information; process loan payments; and open/close accounts. 

• Develope long-term customer relationships 

• Provides Superior customer service

01/2017 to 12/2017 Customer Service Representative BB&T | Lititz, PA
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
11/2014 to 09/2016 Benefits Administrator Connect your care | Lancaster, PA
  • I responded to inquiries about HSA and FSA accounts.
  • Adjudicated documentation for claims
  • I identified the topic and type of assistance the caller needed such as: balance inquiries, eligibility, adjudication of documents, and claims review.
  • Educated members about the fundamentals and benefits of consumer-driven health spending accounts. 
  • Assist members in navigating the member portal and company website and encourage and reassure them to become self-sufficient 
  •  Meet the performance goals established for the position in the areas of: efficiency, call quality, member satisfaction, first call resolution and attendance.
03/2011 to 06/2014 Business English Teacher Power Talk English | Shantou, China, CN


  • Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
  • Generated revenue for learning center by bringing in 3-5 new students a month
  • Managed diverse classes with 70 students per class 
  • Emphasized critical thinking through small group activities.
  • Assisted department head in establishing daily schedules, curriculum and ESL activities.
  • Assigned lessons and corrected homework.
Education
Communication Studies Southern New Hampshire University, Hooksett, NH
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer