Benefits Coordinator resume examples

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Skillful Benefits Coordinator resume

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MELISSA MEYER
Professional Summary
Dependable Benefits Manager bringing strong leadership experience, willingness take on added responsibility. Extensive Leave of Absence background possessing strong interpersonal skills. Creates business partnerships to develop a positive work environment. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Skills
  • Leave of Absence, FMLA/ADA/EEO
  • Exceptional Interpersonal Skills
  • Time Management
  • Benefits Administration
  • Problem Solving
  • Microsoft Word, Microsoft Outlook, Microsoft Excel
  • People Soft, Ultimate, Workday and Workforce Solutions
  • Project Management
  • Team Building
  • Training and Education
  • Process Improvement
  • Employee Development
Work History
Benefits Manager 03/2016 to Current
Bright Horizons Family Solutions Watertown, MA
  • Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
  • Played key role in roll-out of new Leave of Absence Module, ACT
  • Worked closely with vendor to modify system functionality to meet our business needs, including efficiency and compliance
  • Collaborated with HRIS, Change Management and Operations to develop and market new Leave of Absence system functionality
  • Supervise 4 direct reports with various knowledge of Leave of Absence regulations and processes
  • Create long term growth and development strategy for direct reports aligning individual, team, department and business goals
Benefits Supervisor 03/2014 to 03/2016
Bright Horizons Family Solutions Watertown, MA
  • Supervise the Leave of Absence team, including 4 direct reports
  • Provide goals and development strategy for Leave of Absences team as a group and individually
  • Communicate and educate team on varying regulations including FMLA, ADA, EEOC, Sick and Safe Leave Laws
  • Create and ran periodic audits to confirm all active Leave of Absence records are within federal and state mandates
  • Participate in Benefit Plan Renewals and strategy discussions Provide Leave of Absence analytics to senior management quarterly
  • Analyze key data trends to drive the development of trainings and communication vehicles
Senior Benefits Specialist, Leave of Absence Lead 03/2012 to 03/2014
Bright Horizons Family Solutions Watertown, MA
  • Contributed in development of a new Leave of Absence process to better align with Workday functionality and increase optimization of HRIS system
  • Review current process and help identify ways to increase efficiency
  • Supervise and direct Assistant Benefits Administrator
  • Develop and maintain Leave of Absence policies and documents
  • Manage approximately 100 active Leave of Absences, coordinate accommodation requests with Human Resources Managers and center management
Benefits Specialist, Leave of Absence 03/2011 to 03/2012
Bright Horizons Family Solutions Watertown, MA
  • Work collaboratively with Systems Analyst to develop a Leave of Absence customization in Ultimate Software
  • Create a Webinar to help train field employees on the Leave of Absence policies and processes
  • Managed 150+ active Leave of Absences, includes distributing packets, monitoring benefit payments, responding to inquires
  • Partner with Human Resources Managers to support center management with employee accommodation requests, confirming we are compliant with ADA regulations
Benefits Administrator 03/2008 to 03/2011
Bright Horizons Family Solutions Watertown, MA
  • Monitoring employees leave of absences as well as approving initial requests
  • Tracking benefit payments while employees are taking a leave of absence
  • Confirming designated leaves are within state mandate and proper documentation has been submitted
  • Providing support for approximately 100 centers which are located throughout the United States
  • Administer medical, dental, vision and supplemental benefits daily
  • Approve and monitor employees Education Assistance requests
  • Provide assistance and problem resolution to directors, supervisors and employees through email, phone or the designated customer service line
Benefits Coordinator 11/2006 to 03/2008
Five Star Quality Care Newton, MA
  • Daily management of medical, dental, and vision benefits for approximately 9,000 field employees and tuition reimbursement requests for nearly 2,500 employees
  • Responsible for processing day-to-day benefit enrollments, resolving insurance claims issues, and transmitting information and eligibility of employees to insurance carriers in a weekly file feed
  • Ran daily reports and data queries for Senior Management and Benefits and Compensation Manager and supported Human Resources associates and Business Office Managers nationally
  • Monitored employees on FMLA, Medical, or Personal Leave of Absences and their payment of insurance premiums
Human Resources Assistant 05/2006 to 11/2006
Sears Holdings Corporation Burlington, MA
  • Managed the cash office, prepared daily deposits, and coordinated weekly payroll
  • Assisted the Human Resources Manager in recruiting employees, scheduling interviews, conducted new hire orientation and the completion of I-9s for all new hires
  • Supported both customers and associates with a wide variety of daily questions and concerns
Education
Bachelor of Arts: Psychology 2006 Westfield University - Westfield, MA
Accomplishments
  • Sunsational Service Award (2009)
  • Caring for Others Award (2012)
  • Leadership Achievement Circle Award (2017)

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Job-winning Benefits Coordinator resume

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Pake Newell
Professional Summary
Driven benefits professional bringing an innovative approach to employee benefits plan administration with the analytical and member relation skills necessary to provide tailored employees benefits programs.
Skills
  • Plan Analysis & Documentation
  • Proposal & Report Drafting
  • Client Relations
  • Benefits/Pension Legislation
  • Benefits/Pension Administration
  • Trending and Statistical Reporting
  • Financial Reporting
  • Detailed-Oriented Mathematical Skills
  • Industry Research
  • Database Administration
Work History
Pension & Benefits Coordinator, 12/2011 to Current
Personal Attendant Care, Inc Whitby, ON
  • Administer company benefits and pension plans, including monthly auditing to ensure correct enrollments and deductions.
  • Work with union representatives to coordinate all benefits and pension plan administration, including self-billing for employees in the union's group plan.
  • Develop and review company benefits and pension plan administration policies and standard operating procedures to ensure compliance with plan, legislative and collective bargaining agreement requirements.
  • Facilitated union employees' group benefits plan transfer to the union's multiple employer group benefits plan to contain organization liabilities.
  • Oversaw the transition of the organization's non-union health and dental benefit plan from a fully funded to a budgeted administrative services only self-funded structure. 
  • Provide company-wide benefits audit reports on variances and explanations and resolve invoice and plan member discrepancies, taking corrective action and calculating adjustments as needed.
  • Work with multiple plan providers to facilitate plan amendments and annual renewals.
  • Plan and coordinate innovative training for pension plan members in conjunction with plan providers on claims processes, members services, and perks programs.
  • Proactively maintain and update employee database and track group benefits and pension plan eligibility, ensuring employees and enrolled and terminated from plans in a timely manner.
  • Promptly respond to routine plan inquiries and requests from plan providers and members.
Human Resources Manager, 02/2015 to 09/2015
Personal Attendant Care, Inc Whitby, ON
  • Promoted to Manager role during the permanent Manager's extended, unplanned leave.
  • Managed union grievances at personnel-related hearings and investigations.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Led and organized comprehensive training programs for 100 staff members.
  • Oversaw compensation, benefits and performance management, safety, and infection control systems.
  • Resolved under-staffing, employee disputes, terminations and administering disciplinary procedures.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRIS database.
Benefits Administrator, 03/2011 to 03/2012
The PIC Group Oshawa, ON
  • Managed US benefits administration and streamlined plans between two carriers.
  • Performed pay period audits of employee deductions to identify discrepancies and coordinated adjustments with payroll and human resources departments. 
  • Conducted audits to ensure fees matched accurately with each contract.
  • Liaised with internal administrators and insurance providers regarding administration of client plans.
  • Answered employee benefit inquiries over the phone, email, and in person in a prompt manner.
Education
Master of Science: Psychology, expected 2017
Trent University - Peterborough, ON
  • Recipient of Ontario Graduate Scholarship and Trent University Research Fellowship 
Bachelor of Arts: Psychology and Philosophy, 2009
Bond University - Gold Coast, AU
Certifications

Certified Employee Benefits Specialist (CEBS) (expected early 2018), IFEBP 

Joint Health & Safety Basic Certification (2014), PSHSA

Community Based Research (2015), York University

Volunteer History

Research Volunteer, 09/2010 - Current

The AIDS Committee of Durham Region - Oshawa, ON

  • Designed and implemented a Volunteer Satisfaction Survey for 100 volunteers, covering training needs, engagement, and environment. 

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Experienced Benefits Coordinator resume

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Mandy McMichael
Summary
To obtain a professional position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution and media endorsement.
Skills
  • Customer Service
  • Computer knowledge/skills
  • Handle large sums of money
  • Self-motivated
  • Dependable
  • Hard-worker
  • Experienced
Experience
Certified Personal Trainer Oct 2009 to Current
The Keller Pointe Keller, TX
  • Assess/train clients to reach their personal health and fitness goals.
  • Instruct group exercise classes that consist of 10-40 people.
  • Interact with clients in an office setting or train them on the gym floor.
  • Responsible for motivating clients by setting goals and providing feedback and accountability to them.
Retirement Benefits Coordinator Oct 2003 to Oct 2007
Southwest Airlines Headquarters Dallas, TX
  • Responsible for managing Southwest Airlines Employee's Retirement Benefit Programs, consisting of millions of dollars.
  • Responsible for processing retirement plan rollovers from our employee's previous employer to their SWA Retirement Plan.
  • Responsible for processing hardship withdrawals for our employees from their retirement plan.
  • Responsible for facilitating the new hire orientation for our Pilots, educating them on our Pilot retirement plans.
Benefits Coordinator/Human Resources Aug 2001 to Oct 2003
Southwest Airlines Headquarters Dallas, TX
  • Providing customer service regarding their medical and retirement benefits.
  • Responsible for facilitating new hire orientation consisting of 20 people to 300 people, educating them on their medical and retirement benefits.
  • Responsible for administering our annual open enrollment process that allows employees to make changes to their medical benefits. 
Customer Service Sales Represenative Aug 1999 to May 2001
Eas-Tex Insurance Agency Nacogdoches, TX
  • Customer Service in person and on the phone
  • Responsible for quoting auto insurance for customers
  • Responsible for taking payments from customers for their auto insurance.
  • Responsible for balancing my money drawer at the end of the day.
Education and Training
BBA, Marketing 2001 Stephen F. Austin State University Nacogdoches, TX, United States