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Professional Summary
Dependable Benefits Manager bringing strong leadership experience, willingness take on added responsibility. Extensive Leave of Absence background possessing strong interpersonal skills. Creates business partnerships to develop a positive work environment. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
  • Leave of Absence, FMLA/ADA/EEO
  • Exceptional Interpersonal Skills
  • Time Management
  • Benefits Administration
  • Problem Solving
  • Microsoft Word, Microsoft Outlook, Microsoft Excel
  • People Soft, Ultimate, Workday and Workforce Solutions
  • Project Management
  • Team Building
  • Training and Education
  • Process Improvement
  • Employee Development
Work History
Benefits Manager 03/2016 to Current
Bright Horizons Family Solutions Watertown, MA
  • Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
  • Played key role in roll-out of new Leave of Absence Module, ACT
  • Worked closely with vendor to modify system functionality to meet our business needs, including efficiency and compliance
  • Collaborated with HRIS, Change Management and Operations to develop and market new Leave of Absence system functionality
  • Supervise 4 direct reports with various knowledge of Leave of Absence regulations and processes
  • Create long term growth and development strategy for direct reports aligning individual, team, department and business goals
Benefits Supervisor 03/2014 to 03/2016
Bright Horizons Family Solutions Watertown, MA
  • Supervise the Leave of Absence team, including 4 direct reports
  • Provide goals and development strategy for Leave of Absences team as a group and individually
  • Communicate and educate team on varying regulations including FMLA, ADA, EEOC, Sick and Safe Leave Laws
  • Create and ran periodic audits to confirm all active Leave of Absence records are within federal and state mandates
  • Participate in Benefit Plan Renewals and strategy discussions Provide Leave of Absence analytics to senior management quarterly
  • Analyze key data trends to drive the development of trainings and communication vehicles
Senior Benefits Specialist, Leave of Absence Lead 03/2012 to 03/2014
Bright Horizons Family Solutions Watertown, MA
  • Contributed in development of a new Leave of Absence process to better align with Workday functionality and increase optimization of HRIS system
  • Review current process and help identify ways to increase efficiency
  • Supervise and direct Assistant Benefits Administrator
  • Develop and maintain Leave of Absence policies and documents
  • Manage approximately 100 active Leave of Absences, coordinate accommodation requests with Human Resources Managers and center management
Benefits Specialist, Leave of Absence 03/2011 to 03/2012
Bright Horizons Family Solutions Watertown, MA
  • Work collaboratively with Systems Analyst to develop a Leave of Absence customization in Ultimate Software
  • Create a Webinar to help train field employees on the Leave of Absence policies and processes
  • Managed 150+ active Leave of Absences, includes distributing packets, monitoring benefit payments, responding to inquires
  • Partner with Human Resources Managers to support center management with employee accommodation requests, confirming we are compliant with ADA regulations
Benefits Administrator 03/2008 to 03/2011
Bright Horizons Family Solutions Watertown, MA
  • Monitoring employees leave of absences as well as approving initial requests
  • Tracking benefit payments while employees are taking a leave of absence
  • Confirming designated leaves are within state mandate and proper documentation has been submitted
  • Providing support for approximately 100 centers which are located throughout the United States
  • Administer medical, dental, vision and supplemental benefits daily
  • Approve and monitor employees Education Assistance requests
  • Provide assistance and problem resolution to directors, supervisors and employees through email, phone or the designated customer service line
Benefits Coordinator 11/2006 to 03/2008
Five Star Quality Care Newton, MA
  • Daily management of medical, dental, and vision benefits for approximately 9,000 field employees and tuition reimbursement requests for nearly 2,500 employees
  • Responsible for processing day-to-day benefit enrollments, resolving insurance claims issues, and transmitting information and eligibility of employees to insurance carriers in a weekly file feed
  • Ran daily reports and data queries for Senior Management and Benefits and Compensation Manager and supported Human Resources associates and Business Office Managers nationally
  • Monitored employees on FMLA, Medical, or Personal Leave of Absences and their payment of insurance premiums
Human Resources Assistant 05/2006 to 11/2006
Sears Holdings Corporation Burlington, MA
  • Managed the cash office, prepared daily deposits, and coordinated weekly payroll
  • Assisted the Human Resources Manager in recruiting employees, scheduling interviews, conducted new hire orientation and the completion of I-9s for all new hires
  • Supported both customers and associates with a wide variety of daily questions and concerns
Bachelor of Arts: Psychology 2006 Westfield University - Westfield, MA
  • Sunsational Service Award (2009)
  • Caring for Others Award (2012)
  • Leadership Achievement Circle Award (2017)

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Professional Summary
Driven benefits professional bringing an innovative approach to employee benefits plan administration with the analytical and member relation skills necessary to provide tailored employees benefits programs.
  • Plan Analysis & Documentation
  • Proposal & Report Drafting
  • Client Relations
  • Benefits/Pension Legislation
  • Benefits/Pension Administration
  • Trending and Statistical Reporting
  • Financial Reporting
  • Detailed-Oriented Mathematical Skills
  • Industry Research
  • Database Administration
Work History
Pension & Benefits Coordinator, 12/2011 to Current
Personal Attendant Care, Inc Whitby, ON
  • Administer company benefits and pension plans, including monthly auditing to ensure correct enrollments and deductions.
  • Work with union representatives to coordinate all benefits and pension plan administration, including self-billing for employees in the union's group plan.
  • Develop and review company benefits and pension plan administration policies and standard operating procedures to ensure compliance with plan, legislative and collective bargaining agreement requirements.
  • Facilitated union employees' group benefits plan transfer to the union's multiple employer group benefits plan to contain organization liabilities.
  • Oversaw the transition of the organization's non-union health and dental benefit plan from a fully funded to a budgeted administrative services only self-funded structure. 
  • Provide company-wide benefits audit reports on variances and explanations and resolve invoice and plan member discrepancies, taking corrective action and calculating adjustments as needed.
  • Work with multiple plan providers to facilitate plan amendments and annual renewals.
  • Plan and coordinate innovative training for pension plan members in conjunction with plan providers on claims processes, members services, and perks programs.
  • Proactively maintain and update employee database and track group benefits and pension plan eligibility, ensuring employees and enrolled and terminated from plans in a timely manner.
  • Promptly respond to routine plan inquiries and requests from plan providers and members.
Human Resources Manager, 02/2015 to 09/2015
Personal Attendant Care, Inc Whitby, ON
  • Promoted to Manager role during the permanent Manager's extended, unplanned leave.
  • Managed union grievances at personnel-related hearings and investigations.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Led and organized comprehensive training programs for 100 staff members.
  • Oversaw compensation, benefits and performance management, safety, and infection control systems.
  • Resolved under-staffing, employee disputes, terminations and administering disciplinary procedures.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRIS database.
Benefits Administrator, 03/2011 to 03/2012
The PIC Group Oshawa, ON
  • Managed US benefits administration and streamlined plans between two carriers.
  • Performed pay period audits of employee deductions to identify discrepancies and coordinated adjustments with payroll and human resources departments. 
  • Conducted audits to ensure fees matched accurately with each contract.
  • Liaised with internal administrators and insurance providers regarding administration of client plans.
  • Answered employee benefit inquiries over the phone, email, and in person in a prompt manner.
Master of Science: Psychology, expected 2017
Trent University - Peterborough, ON
  • Recipient of Ontario Graduate Scholarship and Trent University Research Fellowship 
Bachelor of Arts: Psychology and Philosophy, 2009
Bond University - Gold Coast, AU

Certified Employee Benefits Specialist (CEBS) (expected early 2018), IFEBP 

Joint Health & Safety Basic Certification (2014), PSHSA

Community Based Research (2015), York University

Volunteer History

Research Volunteer, 09/2010 - Current

The AIDS Committee of Durham Region - Oshawa, ON

  • Designed and implemented a Volunteer Satisfaction Survey for 100 volunteers, covering training needs, engagement, and environment. 

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To obtain a professional position where I can integrate strategies to develop and expand existing customer sales, brand and product evolution and media endorsement.
  • Customer Service
  • Computer knowledge/skills
  • Handle large sums of money
  • Self-motivated
  • Dependable
  • Hard-worker
  • Experienced
Certified Personal Trainer Oct 2009 to Current
The Keller Pointe Keller, TX
  • Assess/train clients to reach their personal health and fitness goals.
  • Instruct group exercise classes that consist of 10-40 people.
  • Interact with clients in an office setting or train them on the gym floor.
  • Responsible for motivating clients by setting goals and providing feedback and accountability to them.
Retirement Benefits Coordinator Oct 2003 to Oct 2007
Southwest Airlines Headquarters Dallas, TX
  • Responsible for managing Southwest Airlines Employee's Retirement Benefit Programs, consisting of millions of dollars.
  • Responsible for processing retirement plan rollovers from our employee's previous employer to their SWA Retirement Plan.
  • Responsible for processing hardship withdrawals for our employees from their retirement plan.
  • Responsible for facilitating the new hire orientation for our Pilots, educating them on our Pilot retirement plans.
Benefits Coordinator/Human Resources Aug 2001 to Oct 2003
Southwest Airlines Headquarters Dallas, TX
  • Providing customer service regarding their medical and retirement benefits.
  • Responsible for facilitating new hire orientation consisting of 20 people to 300 people, educating them on their medical and retirement benefits.
  • Responsible for administering our annual open enrollment process that allows employees to make changes to their medical benefits. 
Customer Service Sales Represenative Aug 1999 to May 2001
Eas-Tex Insurance Agency Nacogdoches, TX
  • Customer Service in person and on the phone
  • Responsible for quoting auto insurance for customers
  • Responsible for taking payments from customers for their auto insurance.
  • Responsible for balancing my money drawer at the end of the day.
Education and Training
BBA, Marketing 2001 Stephen F. Austin State University Nacogdoches, TX, United States

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Professional Summary
Result oriented project manager with over four years of experience in a variety of IT industries. A passion for building relationships and exceeding client and management expectations.Proven success in the areas of project management, new product implementations, process optimization and change management in a fast-paced environment. Strong skills in team building, communication, presentation and account management.
  • Budget management
  • Customer relationship management
  • Cross functional team player
  • Dependable
  • Detail oriented
  • Multi-site operations
  • Organization
  • Personable
  • Project planning and development
  • Quality assurance
  • Team player
  • Vendor management

Work History
Project Manager, 08/2016 to Current
IT Authorities Tampa, FL
  • Directed and completed over 200+ IT infrastructure SMB projects, managing 20+ projects simultaneously.
  • Successfully managed and completed large enterprise product implementation projects for over 30+ remote locations across the U.S.
  • Created business requirement documents for enterprise customers by gathering corporate needs and requirements
  • Defined clear targets and objectives and communicated them cross-functionally to VP's, directors, engineers, customers and vendors.
  • Used approved quotes to build project schedules, milestones and manage resources in order to complete the projects on time.
  • Monitored scope, timelines and flagged potential issues to keep projects on track and within budget.
  • Directed quality assurance efforts to maximize standardization and minimize overall overhead.
  • Reduced and consolidated scope of work documents to decrease the amount of paperwork and increase realization on project management time by recommending and implementing new processes and system improvements.
  • Supervised the work of 6 to 8 network and system engineers, offering constructive feedback on their work performance.
Project Manager, 11/2015 to 08/2016
DataComm Networks, Inc Tampa, FL
  • Quickly learned and scheduled more than 50 small to large projects including remote social engineering and vulnerability scans for financial customers. 
  • Managed and directed all phases of over 300  IT security projects. 
  • Implemented systems to improve process efficiency and reduce the project duration.
  • Coached and motivated all project/service delivery team members to manage time and resources efficiently.
  • Inspired team work within a team that was responsible for service delivery and project work to efficiently manage their time. 
  • Built and developed client relationships while inheriting several overdue projects and improved progress.
Project Manager, 07/2014 to 11/2015
Bell Canada Montreal, Québec, Canada
  • Managed IT projects during all phases of the project life cycle.
  • Scoped change control and risk mitigation.
  • Coordinated resources, third party vendors for flawless execution of project.
  • Monitored project performance to ensure on time and within budget completion.
  • Determined cost and oversee budget throughout project life cycle.
  • Created work break down structure (WBS), update activities against project plan and create detailed and summarized status reports.
  • Organize and lead group meetings.
Sales and Customer Service Specialist, 10/2013 to 04/2014
nZone Media Kahnawake, Québec, Canada
  • Maintained customer service and relationships.
  • Financial management.
  • Mediation management.
  • Fraud prevention and detection.
Health Benefits Coordinator, 01/2010 to 10/2013
Sheldon Goldberg Insurance Inc. Montréal, QC
  • Built relationships with group clients and insurance vendors.
  • Investigated corporate insurance needs, wants, budget and current benefit packages in order to find alternatives that saved clients money or were better aligned with their needs.
  • Liaison between clients and insurance vendors.
  • Reviewed employee benefit packages and company contract to ensure everything was delivered as promised.
External Relations Coordinator, 01/2010 to 10/2013
Loszach Report Montreal, Québec, Canada
Sheldon Goldberg Insurance Services subsidiary Responsibilities:
- Forged and maintained lasting positive relationships with strategic alliances
- Updated a variety of social media channels on a weekly basis such as LinkedIn and company blog
- Analyzed and determined the best options for health and wellness programs for a variety of large companies 
Project Management Professional (PMP) : Project Management, 2018
Project Management Institute -
Working towards Project Management Professional (PMP) ® certification
Certified Associate in Project Management (CAPM) ® : Project Management, 2014
Project Management Institute -
course completed
Bachelor of Arts: Media / Communication Studies, 2010
Florida State University - Tallahassee
Associate of Science: Major in Sociology, 2010
Florida State University - Tallahassee
Awards and Achievements
2006 – 2010        Principal's List and Dean's List (Achieved a GPA of 3.0 - 4.0)