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Professional Summary
Professional seeks management position within an organization where extensive payroll, implementation and relationship management experience will add value and become an asset.
  • Extensive Payroll Experience Word
  • Effective Manager and Leader Excel
  • Excellent Interpersonal Skills PowerPoint
  • Strong Communicator Oral and Written Lotus Notes
  • Change Agent EV5 (People Soft)
  • Analytical & Creative Problem Solving Skills SAP
  • ADP Pay@Work ADP e Time Time and Attendance
  • Ceridian Insync
Work History
Payroll Manager, 12/2011 to Current
Bunge Canada Oakville Ontario

Manage and support team members by providing opportunities for growth in assessing and measuring performance and establishing development plans.

Ensure payroll compliance to provincial employment standards and bring forward legislative guidance for policy improvement to the leadership team.

Managed and executed the year end process, from issuance of tax forms and all year end filings regulatory summaries and reconciliations.

Responsible for the accurate interfacing of all payroll journals to the general ledger application.

Successfully created, reviewed and distributed various payroll reports to support financial projections, audits, HR reviews and compliance issues.

Conducted training for all employees, supervisors and managers on processes related to the time-entry system.

Responsible for the centralization of the payroll function from across Canada into one location.

Amalgamated a number of the payrolls to reduce redundancy and increase efficiency.  

Changed the pay frequency from weekly to bi weekly to reduce administration costs.

Instrumental in driving the completion of mapping time rules in the the time and attendance system.

 Introduced and facilitated site calls between the plant location contacts and the payroll department to ensure ongoing communication and quality control.

Payroll & Benefits Manager, 12/2007 to 02/2011

Supervise and support team members ensuring service excellence is achieved by setting and measuring both individual and team objectives.  

Oversee team development by identifying required skills and providing , cross-training and career development plans, enabling team members to successfully contribute to company objectives.

Ensure timely and accurate completion of all payroll and benefits processes by month-end and quarter-end deadlines.

Provide the client with legislative guidance in particular compliance with the employment standards for the provinces in which the client operates.

Oversee issuance of T4's, T4A's and other payroll related forms, preparing filing, regulatory summaries and reconciliations.

Provide managerial support and coverage as required by the Operations Manager..

Consultant, January to 12/2007

Time management and all aspects of implementation.

Managing implementation of in-house HR/Payroll for US and Canadian clients.

Implementation Consultant, 01/2007 to 12/2007
  • Time management and all aspects of implementation.
  • Managing implementation of in-house HR/Payroll for US and Canadian clients.
Manger, 02/2002 to 01/2007
  • Managed multiple strategic business payroll/HRIS implementation projects to Oracle based integrated system Provided consultation on government legislation to ensure clients were familiar and compliant with the employment standards of the province they were operating in Encouraged team participation and feedback in managing payroll/ HRIS project specifications and implementations Provided leadership and guidance to a team of payroll and operational specialists Identified and implemented payroll and Human Resource best practices Streamlined processes to ensure accurate and timely processing of multiple payrolls within complex environments Managed and oversaw CRA, MRQ, WSIB, plus third party payments made on behalf of the clients Identified and mapped-out client general ledger requirements to interface to payroll/ HRIS integrated systems Created payroll and Human Resource management reports to meet client requirements Managed government remittance requirements and year-end reporting reconciliation.
Project Specialist, 01/2000 to 10/2002
  • Previously Ceridian Corporation, CIBC Payroll Services and Comcheq).
  • Managed multiple strategic business payroll/HRIS implementation projects for Corporate Business Solutions market segment Managed implementation of customer payroll HR requirements ensuring compliance with employment standards for all provinces Developed and built relationships with key stakeholders and Senior Management Executives Provided product training to clients on Windows/ DOS payroll/ HRIS applications Improved customer satisfaction service levels and achieved 100% customer retention Managed migration of payroll systems from a DOS to Windows based application Consulted/ managed external vendors to co-ordinate delivery of system interfaces to clients Functioned as a Relationship Manager to customers, providing HR/ payroll business solutions Member of IBM partnerships review to determine fit gap analysis of new customer service strategy model Managed customer complaints, problem resolution and escalations.
Operation Manager(Partner), 02/1989 to 02/2000
Outsourcing Canadian Payroll Burlington

Managed multiple strategic business payroll/HRIS implementation projects to Oracle based integrated system.

Provided consultation on government legislation to ensure clients were familiar and compliant with the ESA of the province they were operating in.

Encouraged team participation and feedback in managing payroll/ HRIS project specifications and implementations.

Provided leadership and guidance to a team of payroll and operational specialists. Identified and implemented payroll and Human Resource best practices. Streamlined processes to ensure accurate and timely processing of multiple payrolls within complex environments.

Managed and oversaw CRA, MRQ, WSIB, plus third party payments made on behalf of the clients.

Identified and mapped-out client general ledger requirements to interface to payroll/ HRIS integrated systems .

Created payroll and Human Resource management reports to meet client requirements.

Managed government remittance requirements and year-end reporting reconciliation.

Bachelor of Arts: Political Science, McMaster University -
Political Science
Canadian Payroll Association Management Certificate Program, CPM Designation Financial Accounting , Sheridan College MVP Management Program Applied Project Management Relational Database Systems Using Oracle SQL Devry Institute of Technology Affiliations Canadian Payroll Association:
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To obtain a position with a financially stable and growing company that will utilize my expertise and work experience.
Proctor/Manager-Part Time Sep 2005 to Current
NC Elite Career Services Center Cary & Greensboro, NC
  • Conduct candidate testing in various areas such as TSA, DEA, Drug Counselor, Teaching, FBI, salesforce and many others.
  • Processing of I-9's for companies outsourcing HR
  • Download tests for candidates/explanation of tests to candidates
  • Constant monitoring of testing site and candidates
  • Scheduling of exams
Accountant/Bookkeeper Aug 2013 to Jun 2016
Myrick Construction/ Myrick Realtors/Ridges of Maybrook Knightdale, NC
  • Process bank reconciliations and financial reports to verify practice of proper due diligence
  • Handle cash and deposits using the proper accounting procedures and documentation
  • Reconcile all bank and credit card accounts
  • Process journal entries, online transfers and payments
  • Execute quarterly financial reporting on multiple properties
  • Maintained accounts receivable documentation electronically and on paper
  • Researched and resolved collections and billing disputes with tact and efficiency
  • Billing and collection of Homeowners Association dues
Accounting Manager/Human Resources Benefits Manager Sep 2006 to Jun 2010
Scandinavian Child Inc Raleigh, NC
  • Accounts Payable of over 250 vendors
  • Daily billing of up to 500 invoices with multiple line items per invoice
  • Accounts Receivable posting of all invoice payments, collections, and credit card charge backs
  • Inventory tracking and monthly reconciliation, as well as fixed assets management
  • Preparation of payroll, payroll taxes, and quarterly sales and use taxes
  • Processed international wires to Sweden, New Zealand and China using various currencies such as Euros and New Zealand Dollars
  • Handled deferred revenue, financial reporting and journal entries
  • Reviewed bank statements and completed each month end close  
  • Balancing of all accounts, tax preparation, company credit cards for
  • all sales reps in each state
  • Bank reconciliations of three bank accounts including a money market account that I monitored and reinvested in on a monthly basis
  • Key Accomplishments:
  • Successfully kept collections in house with no need for an outside agency
  • Accrued and collected finance charges that had not been previously billed to customers in order to have more on time payments for additional cash flow
  • Instituted a check by fax system for customers who were on credit hold in order to keep shipments moving out the door in order to continue liquid cash flow
  • Monitored currency rates on a daily basis as to the best time to buy forwards so that the company could purchase product at the best possible rate and not have any overflow of used inventory
Staff Accountant-Temporary Position Feb 2006 to Sep 2006
Access Medical Real Estate Raleigh, NC
  • All accounting functions for over 50 professional medical buildings and properties
  • All accounts payable for each building, accounts receivable and bank deposit preparation
  • Reconciliation of CAM charges and billing properties for those fees, and utilities
  • Handled monthly bank reconciliations for 50 properties that had a minimum of 2 bank accounts per property
  • Responsible for month end close/reconciliation of all accounts and tax preparations for all properties as well as preparing K-1's for all investors and property owners.
Staff Accountant Feb 2005 to Feb 2006
Custom Wood Shutters and Blinds Cary, NC
  • All A/P and A/R functions as well as financial reporting
  • Accounts Payable included payment of over 75 vendors with invoices averaging $10,000
  • Accounts Receivable duties performed were billing approximately 50 installations per week as well as collections of invoices over 1 year old that were deemed non-collectable by the previous Accountant
  • Prepared bank deposits, financial statements, quarterly reports and monthly sales and use taxes
  • Key Accomplishments:
  • Reconciled over two years worth of previously unreconciled data of credit card payments, vendor payments, receivables and bank reconciliations
  • Billed customers who had not been previously invoiced due to previous accounting errors, in the amount of over $125,000 and collected all of it
  • Successfully collected over $100,000 worth of previously uncollected receivables in my first month of employment that were well over 6 months old from previous bookkeeper
Staff Accountant Aug 2003 to Feb 2005
Advantis Real Estate Services Company Chapel Hill, NC
  • Duties included all A/P and A/R functions for the Raleigh and Chapel Hill offices
  • My position involved client inquiries, variance analysis, corporate bill backs, expense report processing and all expense analysis
  • I prepared end of month closing including bank reconciliations and financial reports as well as collections
  • Key Accomplishments: Successfully collected over $85,000 in receivables that were over 365 days old when I joined the company that were previously deemed uncollectible.
  • Created and maintained the upkeep of a broker database for all listed properties and land sale transactions.
Office/Accounting Manager Dec 2001 to Mar 2003
Educated Design & Development Morrisville, NC
  • Responsible for all corporate finance requirements, systems creation, journal entries, accruals
  • Managed administration staff
  • Conducted budget manager training within Quickbooks to keep all engineers within their budgets
  • Maintained catalogue of all purchases of fixed assets as well as depreciation schedule
  • Accounts Receivable billing consisting of approximately 20 projects per week with multiple line items
  • In addition to my financial responsibilities, I was also the HR Manager
  • I assisted team members in resolving issues/problems/concerns through the organizational structure as well as conducting all preliminary interviews for each division
  • Key Accomplishments : Successfully collected over $110,000 of previous receivables that the company did not have to write off, within my first two months of employment
  • Assisted outside CPA firm with the clean up of all 2001 financial errors
  • QuickBooks
  • Netsuite
  • Yardi
  • MAS 90
  • Access/Excel
  • Creative Solutions
  • JD Edwards
  • Peachtree
  • Business Objects
  • Payroll experience with both ADP and Paychex
  • Accounts receivable professional
  • Knowledge of income tax procedures
  • Managerial Aptitude
  • Fiscal budgeting knowledge
  • Accounting operations professional
  • Invoice coding
  • Strong communication skills
  • Ethical approach to finance
  • General ledger accounting skills
  • Intuit QuickBooks specialist


Education and Training
1987 The Pennsylvania State University
Accounting University Park, PA
Accounting, Accountant, accounts payable, Accounts Receivable, accruals, ADP, A/P, approach, agency, Bank reconciliations, monthly bank reconciliations, Billing, bookkeeper, budgeting, budgets, budget, Business Objects, cash flow, Handle cash, closing, Strong communication skills, corporate finance, Counselor, CPA, credit, client, database, documentation, due diligence, fax, finance, financial, financial reports, financial reporting, financial statements, fixed assets, General ledger accounting, HR, Inventory, JD Edwards, Managerial, market, MAS 90, Access, Excel, money, month end close, organizational, Payroll, Peachtree, coding, QuickBooks, Research, sales, Scheduling, tax, taxes, tax preparation, Teaching, utilities, variance analysis
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Professional Summary

Dedicated Client Support Specialist offering high quality experience in medical management, client retention and quality assurance. Proven success in performing research and resolution while streamlining day-to-day office activities. Adept at training and supporting case managers. Highly effective at conflict resolution and persuasive communication.  Hardworking and reliable with an excellent attention to detail.

  • Microsoft Office proficient
  • Advanced computer skills
  • Conflict resolution
  • Policy coverage expert
  • Medical industry knowledge
  • Customer Centric
  • Quality assurance
  • Time management
  • Results-oriented
  • Fostering Partnerships
  • Advanced oral and written communication skills
  • Familiar with fraud statutes
Work History
Member Service Billing Specialist, 01/2017 to Current
Conduent (formerly Xerox) Charlotte, NC
  • Managed client calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Cross-trained to handle both provider and member calls regarding claims, benefits, billing and disputes
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Addressed and resolved customer product escalations empathetically and professionally.
  • Utilized time management skills to achieve average handle time.
  • Prepared reports and communication for senior management and clients.
  • Ensured compliance of all HIPAA guidelines protecting member privacy
  • Met or exceeded service and quality standards every review period.

Team Lead Experience

  • Provided constructive criticism regarding quality assurance on provider team calls and documentation.
  • Managed inbound and outbound provider calls and escalations
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Updated customer orders from start to finish in an accurate and timely manner.
  • Cross-trained and supported customer service managers.
  • Collected customer feedback and delivered reports to leadership to assist with correction.
  • Completed documentation and generated reports detailing metrics and activities.
Patient Benefits Manager, 10/2016 to 09/2017
Optum RX Charlotte, NC
  • Handle incoming calls from members and providers regarding claims statuses, benefits and eligibility.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Educating customers about the fundamentals and features of health benefits.
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve issues regarding service, billing, orders, and claims.
  • Answered an average of 100 calls per day by addressing customer inquiries, research and resolution,  and providing new product information.
  • Ensured compliance of all HIPAA guidelines protecting member privacy
Remittance Processor, 10/2015 to 04/2016
JP Morgan Charlotte, NC
  • Preparing batches of work by extracting checks and remittances from envelopes.
  • Verifying negotiability of checks through customer specific instructions for processing.
  • Maintaining site productivity and quality standards.
  • Re-associating check images to corresponding material while validating quality of images Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are ready for production
Certification: Cosmetology, 2014
Paul Mitchell The School - Charlotte - Charlotte, NC
High School Diploma: General Studies, 2012
Oconee Fall Line Technical College - Sandersville, GA

General Studies

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Professional Summary

Results-oriented Human Resources Professional with broad experience in all areas of HR, including policy development, performance management, payroll processing and benefits administration.


  • Project management
  • ADP Enterprise
  • Compensation and benefits compliance
  • Accounts receivable
  • Processing wage withholding orders
  • Microsoft Office proficient
  • Good judgment
  • Human resources policies
  • Employee recruitment
  • Issue resolution
  • Compensation structuring

  • Employee recruitment
  • Issue resolution
  • Compensation structuring
Work History
BENEFITS MANAGER 08/2017 to Current
Main Event Entertainment - Corporate Office Plano, TX

  • Functional leader, responsible for the planning, development, implementation, administration, communication and training of the health & welfare benefits plans, including medical, dental, vision, life, disability, flexible spending accounts (FSA), COBRA, leave of absence (LOA), paid time off (PTO), tuition reimbursement, 401(k) and workforce accommodations
  • ACA management
  • Apply knowledge of regulations, employment law and tax code to keep operations in compliance
  • Accurately and efficiently track leave time
  • Receive and review time records for over 5000 employees
  • Produce documentation and reports regarding payroll activities
  • Provide subject matter expertise to management and employees regarding payroll and benefits issues
  • Process payroll garnishments such as tax liens, national medical support and financial child support
  • Evaluate different providers offering a range of services, coverages and plan options to pick the optimal choice
  • Manage the annual open enrollment process
  • Provides subject matter expertise and review all plan documents and summary plan descriptions
  • Keep programs in line with plan structure, company policy and legal requirements
  • Audit benefit programs and agreements to optimize service delivery
  • Educate new hires about different benefit plans
  • Led a comprehensive benefits training for more than 2000 benefits eligible staff members
  • Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
  • Resolve employment-related disputes through proactive communication
  • Produce ad hoc reports and documents for senior team members
  • Verifiy data integrity and accuracy
  • Respond to customer requests via telephone and email.
  • Support Chief People Officer with benefits and payroll reporting
  • Stays current on payroll systems to achieve alignment with HR benefits
SENIOR BENEFITS SPECIALIST (Contractor) 02/2017 to 08/2017
Levi Strauss & Co Westlake, Texas

  • Benefits administration
  • Determining eligibility
  • Monthly reporting and processing
  • Updating benefits elections and changes on behalf of employees and retirees
  • Guide and Mentor Benefit Specialist on escalated issues
  • Manage various reports for compliance and billing.
  • Policy and procedural changes
  • Project management direction
  • Support project team members.
  • Generate reports (via HR System) to identify outstanding enrollment elections and/or errors and address any issues identified
  • Partner with Managers, HRBPs and/or cross-functional teams to resolve employee benefits issues
  • Provide assistance in developing queries for analysis and operational effectiveness
  • Perform quality control audits to maintain data integrity.
  • Ensure KPIs and metrics are met and are in compliance with established service level agreements, baselines and targets.
  • Identify trends and provide input to Manager/COEs to gather the right attention needed to resolve issues
  • Manage case management system to improve contact center functions and encourage self-service resolutions.
Sprouts Farmers Market Phoenix, Arizona

Perform complex administrative duties following established procedures in all benefits related areas.

  • Managed a team of benefits corridnators
  • Manage all aspects of company benefit programs from implementation through go-live.
  • Manage ongoing process improvement throughout the year.
  • Manage the benefits plan renewal process byworking with a Benefits Broker.
  • Manage escalated benefit issues and resolution including Benefit Appeals.
  • Coordinate transfer of data to external benefits vendors for services, premiums and plan administration to make sure all plans run smoothly.
  • Ensure compliance with applicable government regulations.
  • Working knowledge of comprehensive employee benefit programs, including flexible benefits, federal compliance with COBRA and its ramifications, HIPAA, FMLA, ADA and ACA.
  • Ensure timeliness and accuracy of required filings.
  • Monthly billings and the preparation of vouchers for payment of administrative fees for all group plans.
  • Act as the liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
  • Educate and advise employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Shadow employees to determine an accurate description of the duties and skills required for each position.
  • Process unemployment claims and acted as the company representative at unemployment hearings.·
  • Provide technical information and instruction regarding benefit coverage and applicable procedures and methods to employees, retirees, and dependents.
SENIOR HR ASSISTANT 10/2007 to 10/2010
AMAZON, INC Phoenix, Arizona

  • Provide Human Resources support to two fulfillment centers.
  • Build and Manage workforce Planning and Retention strategy.
  • Source and assist with interviewing applicants for two start-up distribution centers.
  • Administer pre-employment tests, process transfers, promotions, and terminations.
  • Manage HR Development by conducting management training sessions.
  • Facilitated the criminal background check process for new hires.
  • Audit workplace, employee and management policies and procedures.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Update company personnel policies, standard operating procedures and employee handbooks.
  • Develop and facilitated all new-hire orientations.
  • Develop and enforced company policy and procedures relating to all phases of human resources activity.
  • Conduct salary survey research for both exempt and non-exempt positions to continue to offer competive pay based on market levels.
  • Resolved employment-related disputes through proactive communication.
  • Calculate turnover metrics for salaried and hourly associates
  • Complete employment and payroll verifications
HR TECHNICIAN 08/2001 to 10/2006

  • Oversee disciplinary action and HR records management.
  • Source and Recruit new talent.
  • Schedule and conducted monthly benefits enrollment meetings.
  • Worked with senior management to create HR policies and procedures.
  • Structure and implement programs and policies in the areas of training, benefits packages, incentives and new employee orientation.
  • Train management team on interviewing techniques and best practices the led to sound hiring decision.
  • Act as liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Conducted employment verifications and investigations.
  • Facilitated the criminal background check process for new hires.
  • Process weekly payroll for all distribution center employees.
  • Managed the employee rewards programs.
  • Oversaw the day-to-day processing of payroll for 2000 employees, including review of timesheets and computing pay in accordance with FLSA.
  • Managed payroll for an organization of over 2000 personnel.
  • Monitored integrity of input into ADP.
  • Processed various garnishments, including child support, bankruptcies and tax levies.
  • Maintained a consistent knowledge of multi-state and local tax regulations.
  • Administered company's retirement plan.
  • Pulled internal reports as requested (salaries, bonuses, hours worked).
  • Processed gross pay, state and federal tax withholding, social security, Medicare and other deductions for all employees.
  • Coded accounting documents.
  • Produced documentation and reports regarding payroll activities.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance.
  • Performed calculations in payroll categories such as overtime, vacation and sick hours.
  • Received and reviewed time records for all employees.
  • Generated checks and stubs for direct deposits.
  • Processed payroll garnishmnts such as tax liens and child support.
  • Processed payments and applied to customer balances.
Certification: Communications Specialist 1986 ARIZONA CAREER COLLEGE- COMMUNICATIONS SPECIALIST - Phoenix, Arizona