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As an entry level teacher, I would like to demonstrate my creativity to engage young minds in a positive and fun atmosphere. With my professional background and extensive knowledge in customer service, I am able to utilize my skills when interacting, not only, with faculty but with parents, as well. I am hoping to become a supportive member of your team while gaining knowledge as a competent educator.
TExES Core Subjects (Grades EC - 6)
TExES ESL Supplemental
EC-6 Generalist
Ms. McCloskey: 3rd Grade, 02/2017
Harvard Elementary - Houston, TX
Ms. Johnston: 2nd Grade, 04/2016
Harvard Elementary - Houston, TX
Mrs. Maddox: 4th Grade, 12/2015
Canyon Point Elementary -Tomball, TX
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Respond to heavy volume of live chat, calls and emails from customers.
Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.
Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.
Process customer financial adjustments accurately and efficiently.
Meet and exceed CSAT, quality monitoring, productivity, and adherence goals.
Process, sort, and log incoming and outgoing mail to appropriate department.
Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.
Respond, log, and track authorized user requests for physical and electronic file and document retrieval.
Prepare records for off-site storage.
Process payoff checks and release titles.
Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.
Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.
Accomplished and resourceful administrative professional proficient in research, performance analysis and presentation/report development. Demonstrated ability in relationship building and support of daily operational and administrative functions in fast-paced environments. Seeking an opportunity as an Underwriting Assistant or support services that will allow my excellent analytical ability, effective communication and collaborative leadership skills to benefit the organization.
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