Benefits Specialist resume examples

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Skillful Benefits Specialist resume

Angela Thomas
Professional Summary

Talented office professional with experience in Quality Assurance, Human Resources, and Administrative Assistant duties. Extremely organized and detail oriented with the ability to manage multiple tasks without losing focus of priorities and deadlines. Many years of customer service experience and skilled in effective communication with a focus to develop positive working relationships to promote teamwork, development, and growth.

Skills
  • Excellent written and verbal communication
  • Excellent organization & attention to detail
  • Strong work ethic
  • Quality Assurance experience (Life Sciences)
  • Knowledge of Regulatory requirements
  • HRIS/Benefits Administration experience
  • Proficiency in spreadsheets, databases, and software
  • Good analytical & problem solving skills
  • Training experience
  • Ability to maintain confidential information
  • Ability to work with minimum supervision
Work History
Senior Field Quality Assurance Specialist, 02/2018 to 09/2019
 DHL Supply Chain – Southaven, MS
  • Support the site's General Manager and customer by maintaining a work environment focused on safety, quality, collaboration, and teamwork to make the customer successful
  • Ensure safety, security, regulatory and Distribution Supply Chain guidelines are being followed
  • Review and analyze information and product specifications to determine regulatory compliance with regards to products handled and services performed at the site
  • Manage licenses, including new submissions, tracking renewals and expiration dates, and postings at the site
  • Educate and train employees on Life Science Standard Operating Procedures, Work Instructions, and Quality Standards to ensure compliance with local, state, federal and regulatory authorities
  • Update Work Instructions and Standard Operating Procedures
  • Maintain Quality records and ensure records are readily available upon request
  • Monitor site performance (KPI's) for compliance with Supply Chain and Life Science requirements as well as contractual agreements
  • Prepare routine monthly reports using Excel spreadsheets and project management software
  • Initiate and provide support to staff working on Corrective Actions and Preventive Actions
  • Assist with Regulatory, Internal, and External (customer and 3rd party) audits
  • Maintain effective communication between the customer, General Manager, Quality Manager, and all employees
Human Resources, Benefits Associate, 05/2014 to 02/2017
 Shelby County Schools – Memphis, TN
  • Provide assistance to employees in the largest school district in Tennessee with HR Benefits and Compensation
  • Manage benefits, retirement, leave of absence and support the Compensation department
  • Provide customer service to active and retired employees as walk in customers, by phone, and email
  • Manage the district's HRIS data base and vendor databases simultaneously
  • Serve as liaison between employees and vendors
  • Manage billing accounts and reports
  • Manage personnel data and manual files
  • Verify eligibility for benefits and certify documents for Social Security and retirement
  • Assist with audits and projects
  • Assist with planning and coordinating employee awards and recognition
  • Serve as backup front office receptionist as needed
  • Perform all clerical functions including answering phones, emailing, faxing, filing, and copying.
HR Administrative Assistant/HR Benefits Assistant, 01/2014 to 05/2014
 Shelby County Schools – Memphis, TN
  • Perform Administrative support to the HR Director and HR departmental staff
  • Served as first point of contact in fast-paced HR office with approximately 15,000 active and 10,000 retired employees
  • Perform all clerical functions including answering phones, emailing, faxing, copying, and filing
  • Manage incoming and outgoing mail
  • Order and distribute office supplies
  • Manage departmental emails
  • Schedule and coordinate meetings, interviews, and travel arrangements
  • Ensure compliance with local, state, and federal requirements
  • Maintain a neat and orderly office lobby
  • Perform other duties as assigned
Licensed Cosmetologist, 01/1997 to 01/2014
 Self-employed – Memphis, TN
  • Provide client focused customer service to salon clients for over 19 years
  • Manage licenses, financial records, and reporting for taxes
  • Manage client profiles and track service history
  • Establish and maintain effective and respectful relationships with staff
  • Establish and maintain good business relations with critical vendors to the business
  • Maintain safe, clean, and orderly work areas at all times ensuring proper sanitation of tools and equipment
Human Resources Representative, 10/2002 to 11/2003
 Exult, International Paper – Memphis, TN


  • Manage HRIS database to ensure accurate and timely entry of employee status changes and qualifying events
  • Support the HR Manager and assist with benefits and pension inquiries/verifications
  • Document and escalate payroll issues for severance pay, garnishments and court orders
  • Attend weekly staff meetings with management to drive continuous improvements in the department
Accounts Specialist, 06/1998 to 08/2000
 Fritz Corporation, FedEx – Memphis, TN
  • Manage International customer accounts with high volume shipments to U.S
  • Provide customer service to inquiries and resolve issues in an efficient and timely manner
  • Process high volumes of invoices using data entry and classification codes to help expedite transport through U.S. Customs and Clearance
  • Audit high volumes of invoices for accuracy to prevent penalties and fines being assessed
  • Lead trainer for new-hire and temporary employees on job functions
  • Create and maintain filing system for documents
  • Manage department faxes and electronic imaging of documents
Education
University of Memphis - Memphis, TN
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Job-winning Benefits Specialist resume

Ryan Nicole Norton
Objective

As an entry level teacher, I would like to demonstrate my creativity to engage young minds in a positive and fun atmosphere. With my professional background and extensive knowledge in customer service, I am able to utilize my skills when interacting, not only, with faculty but with parents, as well.  I am hoping to become a supportive member of your team while gaining knowledge as a competent educator. 

Education
Bachelor of Arts: Art History, 2010
 University of Oklahoma - Norman, OK
  • Minor in History
  • Specialization in European Renaissance Art & Italian Architecture

Study Abroad Program: Spring Semester 2009
 Richmond, The American University - London, England
  • Coursework in History 12hrs completed
Certifications

TExES Core Subjects (Grades EC - 6) 

 

TExES ESL Supplemental


EC-6 Generalist 

Educational Observations

Ms. McCloskey: 3rd Grade, 02/2017

Harvard Elementary - Houston, TX

 

Ms. Johnston: 2nd Grade, 04/2016

Harvard Elementary - Houston, TX

 

Mrs. Maddox: 4th Grade, 12/2015

Canyon Point Elementary -Tomball, TX

Work History
Logistics Specialist - USA, 04/2016 to Current
 Airswift – Houston, TX
  • Coordinated domestic and international travel accommodations for all US employees
  • Fostered and maintained relationships with new and existing employees by providing excellent customer service
Quality Coordinator - USA, 05/2013 to 04/2016
 Airswift – Houston, TX
  • Secured ISO 9001-2008 certifications for all 6 US offices
  • Ensured processes & procedures were available, understood, implemented, and evaluated for suitability
  • Collaborated with multiple teams to develop enhancements for the operating functions of the US offices
  • Collected & analyzed customer satisfaction data and made recommendations for improvement with top management
Benefits Coordinator - USA, 05/2011 to 05/2013
 Airswift – Houston, TX
  • Educated new employees on the company's Health Benefits and Retirement plans during New Hire Orientation
  • Trained and supervised part-time employee as Temporary Benefits Administrator
  • Organized Staff 401(k) Employee Education Session consisting of the following topics, “How Much to Save, Where to Invest, Rollovers"
Research and Curatorial Internship, 05/2010 to 09/2010
 Fred Jones Jr. Museum of Art – Norman, OK
  • Assisted in research for installation of the Mediterranea exhibition in the Graham D. Williford Collection
  • Personal recognition in the Published Collections Catalog
Skills
  • Team player
  • Excellent customer service
  • Effective communicator with multiple populations; customers, vendors, employees, & upper management
  • Strong time management
  • MS Office proficient
  • Project management
  • Ability to consistently meet strict daily, weekly and monthly deadlines
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Top Benefits Specialist skills

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Experienced Benefits Specialist resume

ANNIE PEREZ
Skill Highlights
  • Excellent interpersonal and organizational skills
  • Superior oral and written communication skills.
  •  Ability to negotiate effectively.
  • Effectively manage and prioritize a multitude of time sensitive tasks.
  • Proficient in Microsoft Word, Excel, and Outlook. 
  • Social Media Facebook,Twitter, Instragram, and Yelp
  • Ability to collaborate with others and work independently to achieve goals.
  • Ability to navigate through multiple computer systems. 
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to achieve sales and service goals by providing excellent customer service 
  • Type 60+ WPM  
Work Experience
Collection and Recovery Specialist II Aug 2017 to Nov 2018
 Bank of America － Brea, CA
Make outbound and receive incoming calls from delinquent customers up to 180 days to establish repayment in full, repayment plans, or settlements in a contact center environment. 
Mitigate losses and negotiate payment arrangements by enrolling customers in short-term and long-term hardship programs.
Complete financial assessments to prevent further delinquency and find the best solution for the customer.
Customer Care Specialist Jul 2016 to Aug 2017
 Nordstromrack.com | HauteLook － Los Angeles, CA

Respond to heavy volume of live chat, calls and emails from customers.

Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.

Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.

Process customer financial adjustments accurately and efficiently.

Meet and exceed CSAT, quality monitoring, productivity, and adherence goals. 
Call Center Representative I Jul 2013 to Aug 2015
 Union Pacific CA Employees Federal Credit Union － Los Alamitos, CA
Answer high volume of incoming telephone calls in a prompt and efficient manner.
Process file maintenance, transfers, loan payments, check orders, stop payments, and order new debit cards.
Assist members with self-enrollment for online banking and E-statements
Assist members with troubleshooting online banking issues.
Process auto loan, personal loan, and credit card applications via telephone 
Assess the needs of customers and refer appropriate products and services
Assist customers with debit card and credit card fraud providing customers with necessary forms to dispute fraudulent transactions.
​
File Clerk Dec 2011 to Jul 2013
 Union Pacific California Employees Federal Credit Union － Los Alamitos, CA

Process, sort, and log incoming and outgoing mail to appropriate department.

Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.

Respond, log, and track authorized user requests for physical and electronic file and document retrieval.

Prepare records for off-site storage.

Process payoff checks and release titles.

Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.

Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.
Education and Training
High School Diploma La Habra High School － La Habra, CA
Associate of Arts, General Education 2019 Coastline Community College － Fountain Valley, CA
CU Training CPD Online Annual Training: BSA and OFAC, Electronic Services, Business Communications, History of Credit Unions, Member Relations.
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