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Objective

As an entry level teacher, I would like to demonstrate my creativity to engage young minds in a positive and fun atmosphere. With my professional background and extensive knowledge in customer service, I am able to utilize my skills when interacting, not only, with faculty but with parents, as well.  I am hoping to become a supportive member of your team while gaining knowledge as a competent educator. 

Education
Bachelor of Arts: Art History, 2010
University of Oklahoma - Norman, OK
  • Minor in History
  • Specialization in European Renaissance Art & Italian Architecture

Study Abroad Program: Spring Semester 2009
Richmond, The American University - London, England
  • Coursework in History 12hrs completed
Certifications

TExES Core Subjects (Grades EC - 6) 

 

TExES ESL Supplemental


EC-6 Generalist 

Educational Observations

Ms. McCloskey: 3rd Grade, 02/2017

Harvard Elementary - Houston, TX

 

Ms. Johnston: 2nd Grade, 04/2016

Harvard Elementary - Houston, TX

 

Mrs. Maddox: 4th Grade, 12/2015

Canyon Point Elementary -Tomball, TX

Work History
Logistics Specialist - USA, 04/2016 to Current
Airswift Houston, TX
  • Coordinated domestic and international travel accommodations for all US employees
  • Fostered and maintained relationships with new and existing employees by providing excellent customer service

Quality Coordinator - USA, 05/2013 to 04/2016
Airswift Houston, TX
  • Secured ISO 9001-2008 certifications for all 6 US offices
  • Ensured processes & procedures were available, understood, implemented, and evaluated for suitability
  • Collaborated with multiple teams to develop enhancements for the operating functions of the US offices
  • Collected & analyzed customer satisfaction data and made recommendations for improvement with top management

Benefits Coordinator - USA, 05/2011 to 05/2013
Airswift Houston, TX
  • Educated new employees on the company's Health Benefits and Retirement plans during New Hire Orientation
  • Trained and supervised part-time employee as Temporary Benefits Administrator
  • Organized Staff 401(k) Employee Education Session consisting of the following topics, “How Much to Save, Where to Invest, Rollovers"

Research and Curatorial Internship, 05/2010 to 09/2010
Fred Jones Jr. Museum of Art Norman, OK
  • Assisted in research for installation of the Mediterranea exhibition in the Graham D. Williford Collection
  • Personal recognition in the Published Collections Catalog
Skills
  • Team player
  • Excellent customer service
  • Effective communicator with multiple populations; customers, vendors, employees, & upper management
  • Strong time management
  • MS Office proficient
  • Project management
  • Ability to consistently meet strict daily, weekly and monthly deadlines
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Skill Highlights
  • Excellent interpersonal and organizational skills
  • Superior oral and written communication skills.
  •  Ability to negotiate effectively.
  • Effectively manage and prioritize a multitude of time sensitive tasks.
  • Proficient in Microsoft Word, Excel, and Outlook. 
  • Social Media Facebook,Twitter, Instragram, and Yelp
  • Ability to collaborate with others and work independently to achieve goals.
  • Ability to navigate through multiple computer systems. 
  • Strong analytical skills with high attention to detail and accuracy.
  • Ability to achieve sales and service goals by providing excellent customer service 
  • Type 60+ WPM  
Work Experience
Collection and Recovery Specialist II Aug 2017 to Nov 2018
Bank of America Brea, CA
Make outbound and receive incoming calls from delinquent customers up to 180 days to establish repayment in full, repayment plans, or settlements in a contact center environment. 
Mitigate losses and negotiate payment arrangements by enrolling customers in short-term and long-term hardship programs.
Complete financial assessments to prevent further delinquency and find the best solution for the customer.
Customer Care Specialist Jul 2016 to Aug 2017
Nordstromrack.com | HauteLook Los Angeles, CA

Respond to heavy volume of live chat, calls and emails from customers.

Answer basic and complex inquiries about orders, returns, refunds, policies, and technical issues.

Exceed customer expectations by providing outstanding customer service and resolutions to irate customers.

Process customer financial adjustments accurately and efficiently.

Meet and exceed CSAT, quality monitoring, productivity, and adherence goals. 

Call Center Representative I Jul 2013 to Aug 2015
Union Pacific CA Employees Federal Credit Union Los Alamitos, CA
Answer high volume of incoming telephone calls in a prompt and efficient manner.
Process file maintenance, transfers, loan payments, check orders, stop payments, and order new debit cards.
Assist members with self-enrollment for online banking and E-statements
Assist members with troubleshooting online banking issues.
Process auto loan, personal loan, and credit card applications via telephone 
Assess the needs of customers and refer appropriate products and services
Assist customers with debit card and credit card fraud providing customers with necessary forms to dispute fraudulent transactions.
File Clerk Dec 2011 to Jul 2013
Union Pacific California Employees Federal Credit Union Los Alamitos, CA

Process, sort, and log incoming and outgoing mail to appropriate department.

Prepare, review, and organize account applications, loan documents, and miscellaneous documents into electronic document system and physical files.

Respond, log, and track authorized user requests for physical and electronic file and document retrieval.

Prepare records for off-site storage.

Process payoff checks and release titles.

Multi-task and constantly adjusting schedule according to business needs in a time sensitive environment.

Demonstrate attention to detail and accuracy, quick analysis, and resolution, and ability to prioritize tasks to determine escalation in order to meet audit requirements.Assisted periodically to special projects that included data or information research.

Education and Training
High School Diploma La Habra High School La Habra, CA
Associate of Arts, General Education 2019 Coastline Community College Fountain Valley, CA
CU Training CPD Online Annual Training: BSA and OFAC, Electronic Services, Business Communications, History of Credit Unions, Member Relations.
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Professional Summary

Accomplished and resourceful administrative professional proficient in research, performance analysis and presentation/report development. Demonstrated ability in relationship building and support of daily operational and administrative functions in fast-paced environments. Seeking an opportunity as an Underwriting Assistant or support services that will allow my excellent analytical ability, effective communication and collaborative leadership skills to benefit the organization.

Skill Highlights
  • Insurance industry familiarity 
  • Data entry/type 35+ wpm
  • Presentation and report development
  • Attention to details and organization skills
  • Youth Mentor 2011-present
  • Communication and networking skills 
  • Proficient in MS Office Word, Excel, PowerPoint with advanced internet skills
  • Proficient with Lotus Notes, Outlook, AS400, SAP, Vision, Mainframe and Clarify
Professional Work History
Client Service Associate, 01/2014 to Current
Arthur J. Gallagher Chicago, IL
  • Assists Account Managers, Account Executives, and Producers with administration duties.
  • Proactively develops new customer contacts, reviews leads and participates in customer's technology; markets new/renewal accounts according to company procedures.
  • Provides quality administration support with renewal and new clients for my assigned accounts.
  • Quickly resolves and responds to customer service inquires, providing research and interactions with carriers or agents.
  • Facilitates information for support groups of client and evaluates all proposals, ensuring to include spreadsheets if needed.
  • Resourcefully prepares presentation/responses for renewals and client information.
Return Specialist, 01/2012 to 01/2014
Edward & Don Company Woodridge, IL
  • Accountable for processing return requests sent by department and collaborated with vendors to obtain return authorization.
  • Analyzed the cost effectiveness of each return request and negotiated re-stocking as needed.
  • Increased operational proficiencies by performing troubleshooting and resolving internal and external return issues.
  • Worked closely with Account Payable team to ensure credit RA's.
Purchasing Assistant, 01/2011 to 01/2012
Edward & Don Company North Riverside, IL
  • Assisted the Buyer with negotiating purchases to ensure lowest cost consistent with company standards for quality products.
  • Communicated with suppliers to resolve missed deliveries and short shipments.
  • Organized procurement records such as items purchased costs delivery product quality subcontractor performance and inventories.
  • Managed invoices by reviewing for accuracy regarding quantities and pricing discrepancies.
  • Conducted extensive research and account analysis; contacted delinquent customers to secure payment and applied money to customer's accounts.
Insurance Support Specialist, 01/2009 to 01/2010
Assurance Agency, Ltd Schaumburg, IL
  • Alleviated workload of Underwriters by proactively taking on additional work such as creating Word documents, Excel spreadsheets and PowerPoint slides.
  • Exceeded duties assigned as an Insurance Support Specialist, increasing efficiencies of team members.
  • Responded promptly to all internal and external customer requests with accurate and detailed information.
  • Organized activities by imaging files in appropriate database and assisting teams with copy and scanning projects.
  • Responsible for handling cash as well as receiving and logging package deliveries.
Policy Processing Specialist, 01/2007 to 01/2008
AXA Art Insurance Corporation Chicago, IL
  • Communicated between patients and insurance companies for patients understanding and knowledge of insurance coverage.
  • Exceptional ability to prioritize and multitask office duties such as faxing, filing, data archiving, and word processing.
  • Endorsed policies and checked documents against Artist database to ensure accuracy.
  • Managed supplies, emailed brokers and handled billing invoices.
  • Attached policies to Artist database and added underwriting comments.
Education
Master's Degree: Communications Inner City Education, 05/2011
Northeastern Illinois University - Chicago, IL
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Professional Summary
To obtain a position which will make use of my varied skills and life experience as well as my background in communications, research and development, and customer service.
Skills
  • Microsoft Office Suite.
  • Proficient with both Windows and Apple Operating Systems.
Work History
Manager, 12/2013 to 02/2016
New York Giants Columnist for NFL Website
  • Purchasing and Product Value Assessment October 2011 - Present Cash It In, Neptune, New Jersey.
  • Responsible for determining current market value of precious metals & electronics.
  • Authorized to independently manage sales negotiations and acquisitions.
  • Inventory management, assessment and review.
  • Cover 32, www.Cover32.com.
  • Create and publish weekly articles reporting news about and analyzing and assessing the performance of a professional football team.

New Jersey Network News Staff Member Intern, 05/2009 to 08/2009
NJN News Newark, New Jersey
  • Performed data research to prepare for news features.
  • Prepared interview outlines and questions.
  • Conducted interviews with various New Jersey government officials including the Governor, New Jersey Transit officials, and various other New Jersey politicians.

Staff Writer, Star News Group

Intern, 05/2008 to 08/2008
Star News Group Manasquan, New Jersey
  • Responsible for the preparation and creation of news articles regarding current events pertaining to the New Jersey Shore area.
  • Reviewed and verified facts and details of all articles.
  • Published 22 separate bylines including a front page cover story on off shore drilling.
Pensions and Benefits Specialist 3, 03/2015 to Current
NJ Division of Pensions and Benefits 50 W. State Street Trenton, NJ 08608
  • Collected and recorded medical histories.
  • Processed patient intake forms.
  • Created and maintained medical records.
  • Worked with patients interactively showing them how to do exercises to recover from joint replacement surgery and stroke.

Education
Bachelor of Communications: December 2010
Pennsylvania State University -
Languages
Intermediate level Spanish (reading, writing, and speaking).