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Professional Summary
Professional individual with over 18 years of experience instituting organizational strategies and measures for continuous improvements and efficient business operations. Ability to meet challenges, learn quickly, and handle large scale projects concurrently. Proven leader demonstrating integrity, strong business ethics, and the ability to build secure business relationships.
Skills
  • Sales/Marketing
  • Customer Service
  • Retention/Follow-up
  • Management
  • Counseling
  • Mentoring/Training
Work History
Medical Case Manager, 01/2015 to Current
D & M Healthcare Staffing Solutions, Inc. Detroit, Michigan
  • Wrote reports and case summaries and compiled work records, including all required medical progress.
  • Interviewed and assessed an average of 20 incoming residents per week.
  • Collected and analyzed data on individual clients using records, tests, interviews and professional sources.
  • Revised treatment plans in consultation with physician based on patient progress.
  • Explained available substance abuse treatment services to clients.
  • Drafted monthly summary to review each client\'s level of participation.
  • Provide follow up care and treatment plan for clients as recommended by physicians.
  • Created and maintained computerized record management systems to record and process data and generate reports.
Independent Consultant, 01/2002 to 12/2014
Mary Kay Cosmetics Detroit, Michigan
  • Created sales strategies to produce profits of $25,000.00 - $30,000.00 per year.
  • Responsible for marketing, sales, and overall business operations.
  • Responsible for training and recruitment of new team members.
  • Continuously meets and exceeds monthly goals.
  • Maintained knowledge of current sales, promotions, and policies regarding payment and exchanges.
  • Contributed to team success by exceeding team sales goals by 50%.
  • Recommended merchandise to customers based on their needs and preferences.
  • Built relationships with customers to increase likelihood of repeat business.
College Recruiter, 01/2002 to 01/2012
Funding Alternatives for College Southfield, Michigan
  • Represent over 5,000 private foundations that provided Scholarships to well deserving students.
  • Responsible for recruiting over 250 students yearly for Tennessee State University.
  • Responsibilities include providing ACT workshops, student counseling and academic preparation.
  • Consistently exceeded goals and expectations for recruitment
  • Developed and facilitated college recruitment fairs.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Networked with industry contacts, association memberships and associates.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
Property and Casualty Agent, 01/2000 to 01/2002
AAA Insurance Company Dearborn, Michigan
  • Marketed, sold and administrated insurance products to over 250 new customers per year.
  • Proven track record of providing excellent customer service, increasing new clients by 50% over expectations and increased business revenue 50% over goal.
  • Team Leader, strongly committed to working with colleagues to achieve corporate goals.
  • Spoke with 50 existing and prospective clients each week to select appropriate insurance policies. Closed an average of 25 new sales per week.
  • Calculated quotes and educated potential clients on insurance options.
  • Calculated premiums and established payment methods for sales.
  • Spoke with an average of 150 policyholders to address and resolve complaints per week.
Education
Bachelor of Science: Health Care Administration/Business Administration, 1987
Tennessee State University - Nashville, Tennessee
Bachelor of Science: Health Care Administration/Business Administration, 1987
Tennessee State University - Nashville, Tennessee
Licenses
Property and Casualty Insurance License, Life and Health Insurance License, License Social Worker

Affiliations
Davenport University Alumni, Tennessee State University Alumni, National MBA Association