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Summary

Accomplished Case Manager Associate adept at handling high case loads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert.

Experience
Case Manager Associate 02/2018 to Current Piedmont Atlanta Hospital Atlanta, GA
  • Ensured smooth transition for residents into new environment
  • Served as a liaison between patients, physicians to assist patients in understanding their treatment plans
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team
  • Liaised with other pharmacies to eliminate readmit that caused length of stay issues
  • Evaluated nursing notes to confirm that they were accurate to ensure no delays would take place upon discharge
  • Coordinating clinically complex patients' care; ensuring and facilitating the achievement of quality clinical and cost outcomes
  • Communicates confidently and effectively with all levels of hospital staff,physicians and dme providers
  • Managed all telephone inquiries from clients, vendors and the public
  • Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients have a safe place to discharge from the inpatient setting
  • Provides resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
  • Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms in a expeditiously matter
Patient Communication Specialist 04/2017 to 12/2017 American Health Connection Beverly Hills, CA
  • Researched and resolved billing and invoice problems
  • Coordinated approval processes of all accounts payable invoices
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Increased revenue by 17% over a two-year period
  • Oversaw various prime time projects from conceptualization to completion
Case Manager Coordinator 02/2012 to 04/2017 Shepherd Center Atlanta, GA
  • Utilized strong assessment skills to determine necessary patient care
  • Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
  • Accompany physician into the patient examination room to transcribe a history and physical exam, document accurately the physician encounter with the patient and others present
  • Transcribe patient orders including laboratory,radiology tests and medications
  • Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
  • Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator 01/2010 to 02/2012 Shepherd Center Atlanta, GA
  • Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
  • Following up on all phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
  • Obtaining all medical records, Imaging reports as well as radiology disc and films.
  • Insurance verification Scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
Medical Assistant 12/2008 to 01/2010 Shepherd Center Atlanta, GA
  • Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, flexible cystoscopy
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Process messages from patients to hospital staff and physicians
  • Managed both clinical and administrative duties in a medical office setting
  • Requested scripts from doctors and verified insurance and coding
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Call Center Manager 02/2001 to 11/2008 Ikon Office Solutions Duluth, GA
  • Handled a team of 30 call center agents directly
  • Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
  • Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
  • Set and managed performance benchmarks for call center employees
  • Managed the operation of existing lists and programs
  • Made a performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to the Call Center
  • Measured every agent's report in connection with the customer's service satisfaction
  • Recommended supporting programs to improve the call center process
  • Ensured good harmonious relationship within the office environment
  • Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
  • Processed rebates, reports and check requests for clients
  • Analyzed accounts to check for discrepancies and prompt resolution thereof
  • Investigated delays in payment and accounting errors
  • Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Education
Associate of Applied Science 2012 Brenau University North Atlanta Norcross, GA, United States
PLG Training Smyrna, GA, USA: Georgia Adjusters Property and Casualty PLG Insurance Training Smyrna, GA, United States
Medical Assisting Georgia Medical Institute Atlanta, GA
Skill Highlights
  • Case management understanding
  • Case evaluations
  • Complex cases
  • Heavy case loads
  • Documentation expertise
  • Treatment plans knowledge
  • Patient assessment
  • Acute and rehabilitative care
This resume is created in 7 minutes.
Summary
Results-focused executive sales professional offering 14 years of experience in a senior-level sales leadership role. Developing new business and growing existing business with customer relationships and advanced knowledge of products. Energized by new challenges, excellent communication skills with keen abilities in strategic planning, goal setting, and execution.
Skills
  • Strategic Planning
  • Business Development
  • Territory Management
  • Key Account Management
  • Distribution Management
  • Tableau 
  • Cardiology
  • Pain Management
  • Buy & Bill Environment
  • Sales Force
  • CRM
  • National Accounts
  • Best Practices
  • Corporate Accounts
  • Vaccines
  • Transdermal Device
  • Ethicon Sutures
Experience
Territory Sales Manager, 02/2007 to Current Elanco, A Division of Eli Lilly & Company － Atlanta, GA
  • Ground floor involvement with brand new division and 8 new product launches in Georgia
  • Within the global marketing and sales group for Companion Animal, my role is to achieve a sales budget within my assigned territory including the planning and continued launch of product offerings of the business unit.
  • Lead and managed Distributor partners and Corporate accounts which included strategic product placement within targeted accounts.
  • Accountable for territory sales goal ranging from $3M - $5M.
  • Spearheaded value-added services that enhance business development within clients business, including social media training product education, and dispensing programs.
  • Generated new business through having KOLs presenting in Atlanta to bring awareness to our new product launches.
  • Created in-depth territory business analysis tools to assist Vets to increase their profits.


Current Results: Q1 & Q2 2018 

  • Ranked #3 in my district out of 12 Sales Reps- Q1
  • Ranked #4 in my district out of 12 Sales Reps- Q2


 Sales Results:

  • Increased territory sales and captured 55% market share with Trifexis
  • Launched and exceeded sales targets for Trifexis, Elanco's #1 Blockbuster Product
  • Recognized as in the 100% Club for the first year in 2007
  • Exceeded 2008 sales and achieved plan at 120%
  • Averaged and exceeded plan at 114% from 2009-2015
  • #2 in the nation for anew product launch Recuvyra (Transdermal Pain Management Device)
  • Comfortis Million Dollar Club Member
Sales and Marketing Coordinator, 02/2003 to 02/2005 Dr. Bruce Edelstein DDS, PC － Atlanta, GA
  • Grew business by present dental treatment plans and cultivating relationships with referring dentist for referrals to increase revenue.

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Assistant Manager/Sales Assistant, 02/2003 to 02/2004 American Classic Homes － Atlanta, GA
  • Excelled at prioritizing, completing multiple tasks simultaneously and following up through to achieve project goals for home developments.
Precert Coordinator, 01/2001 to 01/2003 Cardiology of Georgia － Atlanta, GA
  • Precerted major surgical procedures including Catheterizations, stents, and angioplasties.
  • Ensured accurate billing to increase and maintain revenue.
Education and Training
MBA: Business Management, 2006 Strayer University － Herndon, VA
Bachelor of Science: Business Administration, 2001 Oglethorpe University － Atlanta, GA
Certifications
Notre Internationale- NotreMethod (January 2016)
Certified Notre Facilitator
Expert foster and leveraging of team dynamics and adept at creating inclusive environments ranging from 1:1 client engagement to large teams with differing perspectives and goals.
Organizations
Sub Saharan Education Project (SSEP)- Dreambuilders Advisory Leadership
Board Member
Co-chair: SSEP Gala Dreambuilders (Built and Furnished School in Sub-Saharan African)
 
Fundamentally Sound Sports (FSS)- Board Member
This resume is created in 7 minutes.
Summary

Past successful store sales manager turned financial funding coordinator. Experience in office/employee management, broker relationships, insurance, titled vehicles, key vendor accounts, and commercial transactions.

Education
2013 License Received: Cosmetology PAUL MITCHELL | Costa Mesa, CA
High School Diploma DESERT CHRISTIAN HIGH SCHOOL | Lancaster, CA
Experience
11/2017 - Current Account Coordinator Balboa Capital Corporation | Costa Mesa, CA
  • Fund & audit transactions of $3k - $500k
  • Fund 30-50 deals per month
  • Generate clear and presentable lease documentation
  • Review incoming documentation for accuracy
  • Communicate with various departments and syndication partners
07/2016 - 11/2017 Admissions Representative Allied Business School | Laguna Hills, CA
  • Performs telecommunication tasks operating a computerized communication system & telephone switchboard
  • Enrolled students in real estate, appraisal, broker, mortgage loan, property management, and notary courses.
01/2016 - 07/2016 Insurance Agent Automobile Club of Southern California | Costa Mesa, CA
  • Interviewed prospective clients to learn about their insurance needs and to discuss any existing coverage.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
07/2015 - 01/2016 Admissions Representative Allied American University | Laguna Hills, CA
  • Fielded an average of 100+ customer service calls per day.
  • Enrolled students in associates degrees, bachelor degrees, and a variety of certificate programs.
12/2011 - 07/2015 Sales Manager LAZBOY FURNITURE GALLERIES | Yorba Linda, CA
  • Led sales calls with team members to establish sales and customer retention goals
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
This resume is created in 7 minutes.
Professional Summary

Dedicated professional educator with demonstrated ability working and communicating effectively with various constituencies. Deep commitment to the development of all stakeholders with a talent for finding unconventional solutions to problems.

Skills
  • Diverse groups presentations
  • Project planning and development
  • Conflict resolution and problem solving
  • Relationship building and networking
Teaching Career

Spanish, 2019-present: Canton Local Schools - Canton, OH

Spanish, 2018-2019: Canton City Schools - Canton, OH

World Languages and Spanish, 2012 - 2018: Green Local Schools - Uniontown, OH
Spanish, 2010 - 2012: Bath Local Schools - Lima, OH
Spanish, 2009 - 2010: Lima City Schools - Lima, OH

Spanish, 2006 - 2009: Logan Hocking Local Schools - Logan, OH
Spanish, 2002 - 2006: Columbus City Schools - Columbus, OH

Work History
Graduate Assistant | 08/1999 to 07/2000
 Ohio University College of Education - Athens, Ohio
  • Supported department members with administrative, research and academic assistance.
  • Advised students on educator license requirements including courses and assessments required by the Ohio Department of Education.
  • Completed transfer credit evaluations for incoming College of Education transfer students. 
Educational Testing Coordinator | 03/1998 to 07/1999
 The Ohio State University College of Medicine - Columbus, OH
  • Identified system errors creating more accurate record keeping of student scores.
  • Designed a comprehensive cataloging system for prior tests eliminating duplicate evaluations.
  • Published the examination calendar and set production deadlines.
  • Produced progress reports for multiple science departments and clinical rotations.
  • Ensured confidentiality of students' scores and security of National Board test materials.
Education
Cleveland State University - Cleveland, OH | Professional License Inspired Leadership Principal Licensure Program, 2017

Arab Cultural Awareness Workshop for Educators, June 2015

Migration in Global Context Teacher Institute, August 2015
Ohio University - Athens, OH | Master of Education Secondary Education, 2005
Ohio University - Athens, OH | Bachelor of Arts Spanish, 1994 Minor: Linguistics, TESOL
Certifications
State of Ohio: Principal License PK-12
State of Ohio: Professional, Spanish K-12

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