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Summary

Accomplished Case Manager Associate adept at handling high case loads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Case Manager Associate looking to join a growing entrepreneurial organization as part of the Executive care team. Articulate case manager associate driven to succeed. Strategic planning and client relationship management expert.

Experience
Case Manager Associate 02/2018 to Current Piedmont Atlanta Hospital Atlanta, GA
  • Ensured smooth transition for residents into new environment
  • Served as a liaison between patients, physicians to assist patients in understanding their treatment plans
  • Conducted screening, diagnostic treatment and rehabilitative and supportive services as the senior nurse on a primary health care team
  • Liaised with other pharmacies to eliminate readmit that caused length of stay issues
  • Evaluated nursing notes to confirm that they were accurate to ensure no delays would take place upon discharge
  • Coordinating clinically complex patients' care; ensuring and facilitating the achievement of quality clinical and cost outcomes
  • Communicates confidently and effectively with all levels of hospital staff,physicians and dme providers
  • Managed all telephone inquiries from clients, vendors and the public
  • Faxed and email referrals to sub acute and acute rehabilitation facilities, to ensure patients have a safe place to discharge from the inpatient setting
  • Provides resources to patients and families for outpatient and home care needs,following up on all phone calls, emails and faxes daily
  • Complete all work compensation, home health and durable medical equipment,as well as depart of medical assistant forms in a expeditiously matter
Patient Communication Specialist 04/2017 to 12/2017 American Health Connection Beverly Hills, CA
  • Researched and resolved billing and invoice problems
  • Coordinated approval processes of all accounts payable invoices
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
  • Increased revenue by 17% over a two-year period
  • Oversaw various prime time projects from conceptualization to completion
Case Manager Coordinator 02/2012 to 04/2017 Shepherd Center Atlanta, GA
  • Utilized strong assessment skills to determine necessary patient care
  • Implements, coordinates, monitors, and evaluates options and services to meet patient's health needs and ensures appropriate use of clinical resources
  • Accompany physician into the patient examination room to transcribe a history and physical exam, document accurately the physician encounter with the patient and others present
  • Transcribe patient orders including laboratory,radiology tests and medications
  • Complete all work compensation, home health, and seating clinic orders and fax,emailed to appropriate accepting facility
  • Liaised with medical care professionals and community organizations to ensure residents suffering from chronic wound received adequate care
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Collaborated with interdisciplinary team of professionals, as well as patients and families, to determine appropriate treatment options
New Patient Coordinator 01/2010 to 02/2012 Shepherd Center Atlanta, GA
  • Reviews all documents and records prior to scheduling ruling out any red flags, making sure patients can benefit from all services at Shepherd.
  • Following up on all phone call,emails, and faxes daily Keeping record of all providers referrals,self referrals as well as all client agency and work comp case loads.
  • Obtaining all medical records, Imaging reports as well as radiology disc and films.
  • Insurance verification Scheduling all new,work comp patients, IME's/Independent or Insurance medical exam.
Medical Assistant 12/2008 to 01/2010 Shepherd Center Atlanta, GA
  • Perform nursing procedures, tube feeds, lab draws, botox, SPT changes, flexible cystoscopy
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
  • Process messages from patients to hospital staff and physicians
  • Managed both clinical and administrative duties in a medical office setting
  • Requested scripts from doctors and verified insurance and coding
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Call Center Manager 02/2001 to 11/2008 Ikon Office Solutions Duluth, GA
  • Handled a team of 30 call center agents directly
  • Delivered outstanding customer service, and exceeded expectations while building long-term loyalty with clients
  • Lead and/or attend meetings and cross functional teams for diverse policy and process improvements
  • Set and managed performance benchmarks for call center employees
  • Managed the operation of existing lists and programs
  • Made a performance rating every quarter while developing new strategies to reduce cost Maintained good customer relationship while resolving complaints as it relates to the Call Center
  • Measured every agent's report in connection with the customer's service satisfaction
  • Recommended supporting programs to improve the call center process
  • Ensured good harmonious relationship within the office environment
  • Monitored calls and provided feedback during coaching sessions Created detailed and presentable expense reports
  • Processed rebates, reports and check requests for clients
  • Analyzed accounts to check for discrepancies and prompt resolution thereof
  • Investigated delays in payment and accounting errors
  • Provided and documented performance feedback through daily, weekly and monthly one on one sessions, performance reviews and goal setting
Education
Associate of Applied Science 2012 Brenau University North Atlanta Norcross, GA, United States
PLG Training Smyrna, GA, USA: Georgia Adjusters Property and Casualty PLG Insurance Training Smyrna, GA, United States
Medical Assisting Georgia Medical Institute Atlanta, GA
Skill Highlights
  • Case management understanding
  • Case evaluations
  • Complex cases
  • Heavy case loads
  • Documentation expertise
  • Treatment plans knowledge
  • Patient assessment
  • Acute and rehabilitative care
This resume is created in 7 minutes.
Summary
Results-focused executive sales professional offering 14 years of experience in a senior-level sales leadership role. Developing new business and growing existing business with customer relationships and advanced knowledge of products. Energized by new challenges, excellent communication skills with keen abilities in strategic planning, goal setting, and execution.
Skills
  • Strategic Planning
  • Business Development
  • Territory Management
  • Key Account Management
  • Distribution Management
  • Tableau 
  • Cardiology
  • Pain Management
  • Buy & Bill Environment
  • Sales Force
  • CRM
  • National Accounts
  • Best Practices
  • Corporate Accounts
  • Vaccines
  • Transdermal Device
  • Ethicon Sutures
Experience
Territory Sales Manager, 02/2007 to Current Elanco, A Division of Eli Lilly & Company Atlanta, GA
  • Ground floor involvement with brand new division and 8 new product launches in Georgia
  • Within the global marketing and sales group for Companion Animal, my role is to achieve a sales budget within my assigned territory including the planning and continued launch of product offerings of the business unit.
  • Lead and managed Distributor partners and Corporate accounts which included strategic product placement within targeted accounts.
  • Accountable for territory sales goal ranging from $3M - $5M.
  • Spearheaded value-added services that enhance business development within clients business, including social media training product education, and dispensing programs.
  • Generated new business through having KOLs presenting in Atlanta to bring awareness to our new product launches.
  • Created in-depth territory business analysis tools to assist Vets to increase their profits.


Current Results: Q1 & Q2 2018 

  • Ranked #3 in my district out of 12 Sales Reps- Q1
  • Ranked #4 in my district out of 12 Sales Reps- Q2


 Sales Results:

  • Increased territory sales and captured 55% market share with Trifexis
  • Launched and exceeded sales targets for Trifexis, Elanco's #1 Blockbuster Product
  • Recognized as in the 100% Club for the first year in 2007
  • Exceeded 2008 sales and achieved plan at 120%
  • Averaged and exceeded plan at 114% from 2009-2015
  • #2 in the nation for anew product launch Recuvyra (Transdermal Pain Management Device)
  • Comfortis Million Dollar Club Member


Sales and Marketing Coordinator, 02/2003 to 02/2005 Dr. Bruce Edelstein DDS, PC Atlanta, GA
  • Grew business by present dental treatment plans and cultivating relationships with referring dentist for referrals to increase revenue.

Assistant Manager/Sales Assistant, 02/2003 to 02/2004 American Classic Homes Atlanta, GA
  • Excelled at prioritizing, completing multiple tasks simultaneously and following up through to achieve project goals for home developments.
Precert Coordinator, 01/2001 to 01/2003 Cardiology of Georgia Atlanta, GA
  • Precerted major surgical procedures including Catheterizations, stents, and angioplasties.
  • Ensured accurate billing to increase and maintain revenue.
Education and Training
MBA: Business Management, 2006 Strayer University Herndon, VA
Bachelor of Science: Business Administration, 2001 Oglethorpe University Atlanta, GA
Certifications
Notre Internationale- NotreMethod (January 2016)
Certified Notre Facilitator
Expert foster and leveraging of team dynamics and adept at creating inclusive environments ranging from 1:1 client engagement to large teams with differing perspectives and goals.
Organizations
Sub Saharan Education Project (SSEP)- Dreambuilders Advisory Leadership
Board Member
Co-chair: SSEP Gala Dreambuilders (Built and Furnished School in Sub-Saharan African)
 
Fundamentally Sound Sports (FSS)- Board Member
This resume is created in 7 minutes.
Summary

Past successful store sales manager turned financial funding coordinator. Experience in office/employee management, broker relationships, insurance, titled vehicles, key vendor accounts, and commercial transactions.

Education
2013 License Received: Cosmetology PAUL MITCHELL | Costa Mesa, CA
High School Diploma DESERT CHRISTIAN HIGH SCHOOL | Lancaster, CA
Experience
11/2017 - Current Account Coordinator Balboa Capital Corporation | Costa Mesa, CA
  • Fund & audit transactions of $3k - $500k
  • Fund 30-50 deals per month
  • Generate clear and presentable lease documentation
  • Review incoming documentation for accuracy
  • Communicate with various departments and syndication partners
07/2016 - 11/2017 Admissions Representative Allied Business School | Laguna Hills, CA
  • Performs telecommunication tasks operating a computerized communication system & telephone switchboard
  • Enrolled students in real estate, appraisal, broker, mortgage loan, property management, and notary courses.
01/2016 - 07/2016 Insurance Agent Automobile Club of Southern California | Costa Mesa, CA
  • Interviewed prospective clients to learn about their insurance needs and to discuss any existing coverage.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
07/2015 - 01/2016 Admissions Representative Allied American University | Laguna Hills, CA
  • Fielded an average of 100+ customer service calls per day.
  • Enrolled students in associates degrees, bachelor degrees, and a variety of certificate programs.
12/2011 - 07/2015 Sales Manager LAZBOY FURNITURE GALLERIES | Yorba Linda, CA
  • Led sales calls with team members to establish sales and customer retention goals
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills
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Professional Summary

Dedicated professional educator with demonstrated ability working and communicating effectively with various constituencies. Deep commitment to the development of all stakeholders with a talent for finding unconventional solutions to problems.

Skills
  • Diverse groups presentations
  • Project planning and development
  • Conflict resolution and problem solving
  • Relationship building and networking
Teaching Career

Spanish, 2019-present: Canton Local Schools - Canton, OH

Spanish, 2018-2019: Canton City Schools - Canton, OH

World Languages and Spanish, 2012 - 2018: Green Local Schools - Uniontown, OH
Spanish, 2010 - 2012: Bath Local Schools - Lima, OH
Spanish, 2009 - 2010: Lima City Schools - Lima, OH

Spanish, 2006 - 2009: Logan Hocking Local Schools - Logan, OH
Spanish, 2002 - 2006: Columbus City Schools - Columbus, OH

Work History
Graduate Assistant | 08/1999 to 07/2000
Ohio University College of Education - Athens, Ohio
  • Supported department members with administrative, research and academic assistance.
  • Advised students on educator license requirements including courses and assessments required by the Ohio Department of Education.
  • Completed transfer credit evaluations for incoming College of Education transfer students. 
Educational Testing Coordinator | 03/1998 to 07/1999
The Ohio State University College of Medicine - Columbus, OH
  • Identified system errors creating more accurate record keeping of student scores.
  • Designed a comprehensive cataloging system for prior tests eliminating duplicate evaluations.
  • Published the examination calendar and set production deadlines.
  • Produced progress reports for multiple science departments and clinical rotations.
  • Ensured confidentiality of students' scores and security of National Board test materials.
Education
Cleveland State University - Cleveland, OH | Professional License Inspired Leadership Principal Licensure Program, 2017

Arab Cultural Awareness Workshop for Educators, June 2015

Migration in Global Context Teacher Institute, August 2015

Ohio University - Athens, OH | Master of Education Secondary Education, 2005
Ohio University - Athens, OH | Bachelor of Arts Spanish, 1994 Minor: Linguistics, TESOL
Certifications
State of Ohio: Principal License PK-12
State of Ohio: Professional, Spanish K-12
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Summary

Dependable and driven individual with excellent people skills and an aptitude for boosting workplace morale and productivity.  Outstanding organization and customer service skills.  Equipped with over fifteen years of experience in a fast paced environment and a proven ability to meet and exceed goals.

Skills
  • Great organizational skills
  • Microsoft Office, Excel, MS SharePoint and PowerPoint
  • Training and development
  • Quick learner
  • Customer Satisfaction
  • Friendly and cheerful
  • Exceptional time management
  • Goal - oriented
  • Administrative skills
  • Effective listening
  • Problem Solving
Education and Training
BACHELOR OF SCIENCE : Radiology, 2009 South College Knoxville, TN National Honor Society for Radiologic Sciences - Omega Chapter Deans List
BACHELOR OF SCIENCE : EXERCISE SCIENCE, 2005 University of Tennessee Knoxville, TN
Experience
Contact Lens Technician/Ophthalmic Assistant
June 2013 to Current
ROOSEVELT VISION Seattle, WA
  • Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
  • Monitor multiple databases to keep track of all company inventory.
  • Provide training to new employees.
  • Assist/educate technicians on protocols and process of the clinic. 
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
  • Recommended merchandise based on customer needs.
  • Provided expert product and service information.
Patient Coordinator
February 2012 to June 2013
A PLACE FOR MOM Seattle, WA
  • Skillfully developed departmental goals, objectives, standards of performance and policies and procedures.
  • Trained and coached new hires on company policies and procedures.
  • Promoted within 6 months of hire.
  • Led, designed and implemented training programs and initiatives which contributed to many percent increases in productivity.
Activities and Honors
  • 200-hour certified yoga alliance instructor
  • Chi Omega Sorority - Pi Chapter
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Professional Summary

Construction Coordinator with experience directing projects valued at $1,500 to $600,000. Works well with people at all levels of the organization, including with Stakeholders, Customers, Municipalities, and outside vendors. Focused on Process Improvement, Budgets, Forecasting, and On-time delivery of all projects with Complete Customer satisfaction.

Skills
  • Project Management Skills
  • Proficient in WMS, DIS, and WMSDocs
  • Competent with Cognos Reporting
  • Good communication skills
  • Complaint resolution
  • Computer proficient
  • Customer relationship building
  • Strong team player
  • Strong initiative
  • Competent in AutoCad
  • Effective problem solver
  • Customer-focused
  • Effective workflow management
Certifications
  • Certificate for Project Management I and II
Work History
03/2012 to Current Construction Coordinator III Columbia Gas of Virginia | Staunton, Va


  • 5 years experience with Construction Services
  • 2 years experience in Leakage with CGV
  • Working with SME Teams to develop and enhance procedures around new Construction Coordinator training and Restoration Standards.
  • Experience working with the Operations Department.
  • Experience working with Restoration crews maintaining workflow via Cognos reporting.
  • Reviewed plans and specs during the schematic design of pre-construction.
  • Determined the project schedule, which included the sequence of all construction activities.
  • Reported the quality of performance on site to all site construction managers.
  • Avoided construction delays by efficiently following through with all site inspections in a timely manner.
08/2008 to 03/2012 Retail Associate Ace Hardware | Stuarts Draft, Va
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Trained new sales associates.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Stocked and replenished merchandise according to store merchandising layouts.

Education
2009 High School Diploma Stuarts Draft High School, Stuarts Draft, Va
2009 Certificate of Masonry Valley Vocational Technical Center, Fishersville, Va
14 Credits Towards a Mechanical Engineering Degree Blue Ridge Community College, Weyers Cave, Va
2010 Silver Certified Technician Certificate Mid-Atlantic Stihl, Hillsborough, NC
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Professional Summary
Dedicated professional with a strong work ethic and a commitment to excellence in higher education, especially Residential life. Skillfully manages pressure and time commitment. Exceptional presentation, interpersonal, and communication skills.
Skills
  • Organized and Detailed
  • Extensive knowledge of policy and procedure
  • Risk Management
  • Teamwork
  • Student development
  • Adaptability
  • Culturally-sensitive
  • Ability to work extensive nights and weekends
  • Counseling skills
  • Leadership development
  • Workshop teaching experience
  • Creative and innovative
Work History
Graduate Resident Director, 07/2016 to 05/2018
University of Lynchburg Lynchburg, VA
  • Helped plan and execute leadership retreats and training workshops. 
  • Supervised 10 to 15 Resident Advisors in four residence hall's, housing 2,000 plus students.
  • Oversaw the living area and Resident Advisor budget.
  • Planned and implemented social, educational, spiritual, and passive programming as well as supervised the programming of Resident Advisors.
  • Organized and executed campus wide events in coordination with professional Residence Life staff.
  • Participated in the professional staff duty rotation for the entire on campus residence population and acted as a first responder to crisis situations.
  • Actively participated in both the Resident Advisor and Residence Director selection processes.
  • Maintained an open door policy, to ensure confidentiality in the form of a role model to support every student.
  • Resolved student disagreements properly and in a timely manner.
  • Helped students dealing with personal, academic, or emotional stress and referred them to the proper campus departments. 
  • Assisted campus security and maintenance in dealing with student misconduct and grievances. 
  • Monitored and screened visitors to verify accessibility to campus housing.
Resident Coordinator, 12/2014 to 05/2016
Hinds Community College - Raymond Campus Raymond, MS
  • Developed, coordinated, and executed creative and appealing educational, cultural, and social based activities to promote a positive residential community. 
  • Oversaw housing facility totaling 1,132 bed spaces in two living areas.
  • Manage housing assignments throughout the academic year,  create and distribute informative mailings and maintain databases as needed.
  • Served on a rotating on-call 24hour schedule as needed throughout the semester                          
  • Assisted in updating and monitoring residential life social media pages.
  • Performed office hours while distributing student mailing, maintenance requests, and room changes. 
  • Served as a role model for the students and the entire campus.
  • Evaluated resident living environments for compliance with standards and issues with safety hazards.
Education
Master of Arts: Higher Education, Community Engagement, 2020
Merrimack College - North Andover, MA
Master of Arts: Strategic Communications, 2018
Liberty University - Lynchburg, Virginia
Bachelor of Arts: Mass Communications, 2016
Tougaloo College - Tougaloo, Ms
  • Emphasis in Student Affairs
Affiliations
  •  Member of Alpha Kappa Alpha Sorority, Incorporated. (2013)
  •  Member of Alpha Lambda Delta National Honor Society- 2013
  •  Member of Lambda Pi Eta National Communication Honor Society- 2015
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Professional Summary

Knowledgeable bilingual professional with five years experience. Extremely capable of maintaining billing and claim submissions. Adept at working independently or as part of a office team. Able to handle extremely high volumes of paperwork quickly and accurately.

Skills
  • Critical thinking
  • Types 40 WPM
  • Creative problem solver
  • MS Windows proficient
  • Stocking
  • Upselling
  • Fashion knowledge
  • Cash register operations

  • Filing and data archiving
  • Skilled in call center operations
  • Quick learner
  • Exceptional communication skills
  • Motivated team player
  • Excellent people skills
  • Opening and closing procedures
  • bilingual fluent in English and Spanish
Work History
Front Desk, 06/2019 to 06/2020
Ideal Dental Mansfield, TX
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified office manager immediately when problems escalated.
  • Monitored office supplies by checking inventory on Monthly basis and placed orders whenever stock appeared low.
Front Desk Receptionist, 04/2019 to 05/2019
Mint Dentistry North Arlington, TX
  • Monitors, manages, and maintains scheduling of patients for their office including appointment scheduling, confirmation, and rescheduling.
  • Manages offices email, demand force, phones, voicemail, and outgoing recall postcards
  • Maintains the lobby/reception area, front desk, and cleanliness restrooms and keeps supplies stocked
  • Greet every patient upon entry into the office
  • Manages intake, checkout, and all processing of patient paperwork and maintains their records 
  • Process payments from patients including cash, credit, financing, and payment plans
  • Provides patients with clarity to understand dental insurance 
Insurance Coordinator, 05/2016 to 04/2019
MINT Dentistry Irving, Tx
  • Ensures accurate insurance verification and   communication to staff and patients regarding insurance benefits including scanning completed breakdowns into patients' files
  •  Adheres to all HIPAA compliance when verifying insuranc
  • Ensures accurate coordination of benefits
  • Works closely with patients explaining coverage amounts provided by their insurance policy and helps them understand coverage or lack thereof 
  • Spends extensive amounts of time on the phone with insurance companies while multitasking 
  • Updates insurance information, creates insurance tables 
  • Supports all insurance department teammates as directed 
  • Audits verifications to ensure everything is completed and accurate on the verification forms and communicates findings to supervisor 
  • Other duties as assigned
Billing coordinator , 09/2013 to 03/2016
Mb2 dental solutions Carrollton, TX
  • Processed accounts receivable and accounts payable.
  • Verified and created claim numbers by communicating with various insurance companies.
  • Managed hundreds of accounts receivable accounts working directly with the Dental Office.
  • Mailed patients statements regarding unpaid accounts to resolve any issues.
  • Located and pulled dental records for incomplete patient claims.
  • Organize claim payments received from PPO insurance.


Education
High School Diploma: 2010
Duncanville high school - Duncanville, TX