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Summary

Friendly experienced Development and Customer Service oriented person with can-do attitude and willingness to help at all times, that has an excellent record of managing a wide variety issues quickly and efficiently.

Highlights
  • Conflict resolution techniques
  • Client relations specialist
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Training and development
  • Proficient in Word, Excel and Ticketing Software
  • Skilled multi-tasker
  • Scheduling and scheduling software
Experience
Detroit Institute of Arts | Detroit, MI Development Coordinator 01/2018 - 06/2018
  • Tracked cultivation activities for Major Gift Officers, Corporate Relations Officer, Planned Giving Officer, and Director of Development in Raiser's Edge database.

  • Helped with the proper and timely administration of donor acknowledgement letters in coordination with Senior Donor Relations Officer.

  • Researched national corporate giving programs and presented the findings to Director of Development, Director of Development Operations, Corporate Relations Officer, and Major Gifts Officers.

  • Maintained fundraising trackers and submitted reports to Major Gifts Officers weekly.

  • Maintained named donor opportunities, length of recognition, how the donor wished to be listed on signage, materials, etc., including named spaces, programs, funds and other giving programs. 

  • Ensured this information was shared with Major Gift Officers, Corporate Relations Officer and Marketing on a regular basis.

  • Supported donor relations activities such as attending donor recognition, donor cultivation, and fundraising events.
Detroit Institute of Arts | Detroit, MI Guest Sales Supervisor/Affinity Manager 06/2015 - Current
 
Led a team of 20 staff members in multiple locations.  ​
 
Handled scheduling duties of 17-part time and three full time staff members.​
 
Maintained and adjusted members accounts by utilizing the CRM platform Razers Edge 
Managed a seven day 150+ call volume, Call Center.
 
Solved member and guest related issues.
Quickly built and created new events in the Front of House's ticketing system.  
 
Created custom reports for ticket and membership sales. 
Generated and audited daily sales reports in order to maintain strong accounting practices. 
 
Produced and verified monthly commission reports for membership sales.
 
Handled and distributed all cash funds for the Front of House operations.
 
Was responsible for nightly deposits of cash and check proceeds. 
 
Interviewed, hired and trained new quality Guest Sales Associates.  
 
Developed and managed the DIA's Affinity (discount) program.
 
Maintained Affinity member's accounts and benefits.
Detroit Institute of Arts | Detroit, MI Guest Sales Associate 04/2013 - 06/2015
 
Accurately processed ticket and membership sales.
 
Fielded and answered member inquires about account statuses and renewal dates.
 
Handled and maintained a balanced cash drawer.  
 
Worked out of multiple ticketing systems and the CRM platform Razors Edge. 
 
Provided excellent customer service to guests of both the DIA's front desks and Call Center.
 
Provided Tech support for Website related issues.
 
Utilized problem solving techniques to solve guest related issues.
 
Provided help for membership and ticket status inquires and adjustments. 
PNC Bank | Center Line, MI Bank Teller 11/2012 - 03/2013

 

Handled a large number of clients in a fast paced and dynamic environment.

 

Ran batch check transactions. 

 

Correctly handled large cash deposits and withdrawals.

 

Properly cashed and deposited checks. 

 

Managed personal/business bank, checking, and line of credit accounts.

 

Created money and change orders. 

 

Interfaced with other bank associates to provide optimal customer service.

Wayne State University Urban Planning/Studies Department | Detroit, MI Student Assistant/Surveyor 05/2012 - 09/2012
 
Worked well as a team member to achieve the department's statistical goals.
 
Effectively administered face to face and over the phone surveys.
 
Efficiently and quickly entered new survey and research data.
 
Worked in and with diverse communities throughout the city of Detroit and its metropolitan area. 
 
Organized information for and processed mailers.  
Sam's Club/ Walmart | Saginaw, MI Sales Associate/Lab Tech/Cashier 05/2008 - 11/2011
 
Handled large amounts of cash transactions in an accurate and timely fashion.  
Maintained inventory and stocked products appropriately.        
 
Operated photo center equipment, printing and general maintenance.
 
Registered and processed new store memberships.
 
Created new phone contracts while managing former and current ones.
Dunham's Sporting Goods | Saginaw, MI Sales Associate 08/2006 - 03/2007
 
Provided excellent customer service by directing customers to the most appropriate goods.
 
Tracking and maintaining inventory for each department.
 
Restocking stocking of products in a timely fashion. 
Education
Wayne State University | Detroit, MI Bachelor of Arts in Urban Studies 2016
Delta College | University Center, MI Associate of Science in Psychology 2009
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Professional Summary
Results driven nonprofit professional with expertise in client development and project management seeking a position in sales and client relationship management. Expertise in analyzing client needs and presenting strategic fundraising recommendations to receive buy-in and active support from organizational executives. Broad understand of the use of planned giving vehicles such as private foundations, charitable remainder trusts and donor advised funds.
Skills

Sales and Fundraising

Client Needs Analysis

Client/Team Liaison 

Business Development

Contract Oversight 

 

Nonprofit Fund Analysis

Building Donor Relationships 

Strategic Planning

Public Speaking and Executive Presentations

Relationship Management


Work History
Client Services Representative - Grant Specialist, 11/2015 to Current
Fidelity Charitable Westlake, Texas
  • Coordinate and maintain relationships with donors, account advisers and IRS registered charities to perform due diligence and process grants from Fidelity Charitable DAFs.
  • Provide an understanding of the use of donor advised funds to nonprofits, donors and financial advisers. 
  • Developed partnership agreements with key organizations to increase grant fluidity and client satisfaction. 
  • Analyze grant recommendations to determine necessary research regarding use of charitable funds and organizational exemption and deductibility status.
  • Manage relationships with high net worth clients providing major gifts and development resources to charities.
  • Maintain up-to-date procedures and year-end training materials; formulate improvements and enhancements that will increase efficiency and mitigate risk.
  • Subject Matter Expert for Fidelity employee matching gift program as of 09/2016



Project Manager, 06/2015 to 10/2015
Meeting Protocol Worldwide Dallas, Texas
  • Provide large scale meeting planning and management services for clinical research organizations. Recommended and implemented services tailored to client needs.
  • Maintained working relationships with all contracted vendors, planning associates and attendees. Primary point of contact and liaison for clients and service providers.
  • Oversaw contract implementation and budget reconciliation. 
  • Managed teams of on-site meeting and event staff to generate and deliver all materials and services. Travel to conference sites required.
  • Managed multiple projects at once, each requiring meticulous attention to detail and unmatched client service. 
  • Managed meeting logistics for groups ranging from 50 to 500+ attendees. 




Strategic Planning Consultant, 05/2013 to 08/2013
Poplar Grove Plantation Wilmington, North Carolina
  • Analyzed and made strategic recommendations on current budget and administrative functions of a private foundation transitioning to a public charity. 
  • Developed and presented new models for fundraising and mission advancement to nonprofit leadership.
  • Assisted in the implementation of strategic action items as agreed upon by nonprofit leadership.



Resource Development Coordinator, 10/2012 to 12/2014
Bellamy Mansion Museum Wilmington, North Carolina
  • Analyzed and made recommendations for improvement of current fundraising efforts, programs and events.
  • Developed and presented ideas for new fundraising streams and program improvements. 
  • Recruited new community partnerships to widen the capacity for fundraising and build donor base.
  • Maintained working relationships with existing service providers and project partners. 
  • Maintained relationship with board members and organizational executives to increase buy-in for new development programs. 



Education
Bachelor of Arts: Political Science, 2011
University of North Carolina Wilmington - Wilmington, North Carolina
Master of Arts: Public Administration, 2014
University of North Carolina Wilmington - Wilmington, North Carolina
  • Emphasis in nonprofit administration and financial management.
  • Developed deep understanding of planned giving vehicles and strategies for nonprofit fund development. 
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Experience
09/2017
Communication Specialist City of Asheville-Communications and Public Engagement Asheville, NC
  • Serve as primary resource, consultant and coordinator for internal communication
  • Prepare communication plans/strategies for internal communicationsWrite and edit articles, messages, video scripts, press releases, etc. to be accessible to diverse, non-technical populations
  • Monitor internal communications - identify hot topics and suggest strategic approaches when necessary
  • Propose strategies to reform formal/informal communication systems and practicesProject lead for One Asheville intranet site and blog content
11/2016 to 09/2017
Interim Neighborhood and Public Engagement Program Manager CITY OF ASHEVILLE-Communications and Public Engagement Asheville, NC
  • Serve as liaison between neighborhood organizations and City departments, non-city service providers/funders, and other interests, to include communication, advocacy, and program/project coordination
  • Provide assistance to establish and maintain neighborhood organizations/associations; manages neighborhood issues, complaints, and requests for service; develops long and short-range plans; serve as project manager
  • Represents the department at various functions such as making speeches at civic and business associations, meeting with influential persons within the community, developers, officials, citizens, and representatives of the press, to establish goodwill and resolve/respond to issues
01/2016 to 10/2016
Special Projects/Grant Manager ROCHESTER HOUSING AUTHORITY Rochester, NY
  • Gathered information from various departments to help research and identify potential government, state, corporate, and foundation funds
  • Supported the implementation of grant activities as necessary during the transition from grant proposal to grant management
  • Coordinated the submission of reports and required documents to grant and contract agencies
  • Monitored program compliance for continuity as related to contract/ grant
11/2012 to 12/2014
Program Analyst DISTRICT OF COLUMBIA-EXECUTIVE OFFICE OF THE MAYOR Washington, DC
  • Implemented $1.8 million Edward Byrne Memorial Justice Assistance Grant (JAG)
  • Acted as liaison to local, state and federal funding sources for assigned grant programs
  • Managed the competitive grants program, including but not limited to application announcements, acceptance of applications and database entry, coordination of applications for review by the Grants Committee, notifications to grantees, agreement processing, documentation of payments, and collection of final reports
04/2011 to 10/2012
Communications and Development Coordinator Sisters of St. Francis Toledo, Ohio
  • Coordinated Sylvania Franciscan online presence including website content management and social media campaigns
  • Spearheaded public relations and communication strategies around cornerstone events and projects
  • Built relationships with press and managed partnership agreements related to communications
Education and Training
Master of Arts: Public Administration University of Toledo
Bachelor of Arts: Communications Howard University
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Summary
2+ years of experience in international business management. Multicultural and self-motivated. Experienced in sales, marketing, exports, and operations in international business. Versatile coordinator who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic with a diverse background and an unsurpassed work ethic.
Educational Background
Bachelor of Arts : International Business, 2014 Lebanese American University Beirut, Lebanon
  • Vice President and co-founder of the Jordanian Culture Club
  • Coursework includes Entrepreneurial Management
  • Coursework includes Organizational Behavior
Experience
Executive Assistant To The CEO
September 2016 to Current
King Abdullah Design and Development Bureau Amman, Jordan
  • Designing PowerPoint presentations for monthly divisional meetings with top-level executives
  • Scheduling Board of Directors meetings and assisting with meeting materials and agendas
  • Serving as a professional representative of the CEO to executive clients, investors and board members
  • Developing and provided ongoing tracking to division-wide customer complaints for annual government audits
  • Assisting in monitoring and coordinating business plans for strategic affiliates and partners
  • Coordinating customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.
  • Creating and maintaining computer- and paper-based filing and organization systems for records, reports and documents
  • Serving as Executive Assistant to the national sales manager, marketing manager and senior product managers
Export Development Coordinator
April 2015 to September 2016
King Abdullah Design and Development Bureau Amman, Jordan
  • Planned special inventory buys
  • Worked closely with managers to plan buys
  • Directed transportation initiatives to maximize efficiency
  • Organized inventory for multiple locations
  • Analyzed sales trends to maximize sales potential
  • Supervised junior staff and mentored to improve performance
  • Assisted managers in developing promotions to move existing stock
  • Exceeded targeted sales goals by 32.1%
  • Emphasized product features based on analysis of customers' needs
  • Attended trade shows and sales conferences
  • Collaborated with colleagues to exchange selling strategies and marketing information
  • Used networking opportunities to create successful, on-going business relationships
  • Assisted in planning SOFEX (Jordan), AAD (South Africa), and BIDEC (Bahrain)
Researcher
December 2015 to March 2016
King Abdullah Design and Development Bureau Amman, Jordan
  • Computed, recorded, and proofread data, records and reports
  • Worked with cross functional resources to implement direct marketing programs, reaching a 10% increase in customer base
  • Worked closely with company executives to identify new business opportunities and routinely participated in the sales process
Languages
Based on ILR scale
  • Arabic Native proficiency
  • English Native proficiency
  • German Elementary proficiency
Skills
  • Implementing new business systems
  • B2B sales and service
  • PowerPoint
  • Eye for detail
  • Agile development methodologies
  • Social media and networks
  • Microsoft Office Suite
  • Critical thinking