Employee Relations Manager resume examples

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Skillful Employee Relations Manager resume

Katherine Suffern
  • https://www.linkedin.com/in/katherine-suffern-b8263868/
Professional Summary
Results-oriented Human Resources professional with broad experience in all areas of HR, including policy development, performance management and benefits administration.
  • Employee coaching
  • Strong communication skills
  • Superior attention to detail
  • Self-motivated professional
  • Interviewing
  • MS Office Suite
  • Budget analysis
  • Recruitment/staffing
  • Unemployment laws
  • Payroll administrator
Work History
Employee Relations Manager 03/2010 to Current
Crosby Street Hotel and The Whitby Hotel NYC New York, NY
  • Firmdale Holdings USA
  • Responsible to maintain, nurture and provide a pleasant, safe, healthy and hospitable work environment for both properties.
  • Oversee all phases of the Human Resources Department. Maintain all personnel and I-9, new hire, termination, transfer and promotion records, employment verification; assist in terminations, exit interviews.
  • Guide all employee relations matters.
  • Track, process and manage employee benefits programs, COBRA, disability, unemployment and Workers Compensation.
  • Handle all employment-related inquiries, such as, employment and salary verification letters, unemployment compensation inquiries and proceedings.
  • Complete all employee requests, i.e. medical claims, housing and bank forms. Assist with general enquiries and inquiry resolution from hotel staff, including management, US Department of Labor and/or Insurance carriers and brokers. Communicate effectively verbally and written.
  • Accurately follow verbal and written directions from senior management.
  • Advise on employment statutes, rules, regulations and policies affecting team members, serve as liaison between staff and Heads of Departments.
  • Maintain inter- and intradepartmental work flow by providing information to and co-operating with co-workers and upper management, work independently in an accurate matter.
  • Demonstrate team leadership ability.
  • Responsible for the accurate process of the weekly payroll, turnover reports and effectively continue to update all ACA related regulations.
Assistant Controller 09/2008 to 09/2009
Wyndham Garden Times Square Hotel New York, NY
  • Assist in pre-opening accounting and operations.
  • Accurate and timely process of weekly payroll responsibilities and accounts payable.
  • General ledger analysis, monthly profit and loss reports, general cashier, weekly cash flow reports.
  • Creating standard operating procedures, assist in training of front office and night audit staff.
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.
Accounting Assistant Manager 09/2007 to 08/2008
Hilton Times Square New York, NY
  • Accurately and timely process of weekly payroll, including all payroll related management.  Ensure compliance and adherence to the collective bargaining agreement.  
  • As well as General cashiering responsibilities.
  • Assist in accounts payable and accounts receivable as needed. 
Accounting Intern 04/2007 to 09/2007
Hilton Times Square New York, NY
  • Cross-train in all aspects of the accounting department: accounts payable, accounts receivable, general cashiering, file management, payroll and benefits program.  
Emergency Department Secretary 1993 to 2003
Englewood Hospital and Medical Centre Englewood, NJ
  • Serve as point of communication between physician, nurse and patients. Efficiently translate physician's orders. Maintain a smooth flow in the unit. Direct  all ambulances and paramedics. Schedule shifts for nurses and ER staff, including payroll management.
Certificate of Hospitality Management: 2009 Katharine Gibbs College - New York, NY
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