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Skillful Employee Relations Specialist resume

Diana Darris
Executive Profile

Executive-Level Diversity and Inclusion Professional. Three-Time Diversity Program Director for Large Organizations, 10,000+ personnel. Budget Management 300,000+. Public Transit Savvy. Knows FTA Regulations. Managed Professional Teams. Seasoned and Results-Driven. Conducted Business/Community Outreach Initiatives. Experienced in EEO, Diversity, Affirmative Action, Employee Relations, Workplace Violence, Title VI, Title VII, ADA, and DBE Programs. Hands-on Knowledge of MARTA Departments and Operations. Motivational Leader.

Skill Highlights
  • Direct MARTA/FTA Experience
  • EEO Investigations/EEOC Inquires
  • Business/Community Outreach                           (MARTA Title VI/LEP & Augusta, GA)
  • DBE Program Knowledge
  • Mediation and Negotiation
  • Franklin Covey 4DX Coach
  • FTA Audits and Regulatory Compliance
  • FTA Title VI and LEP Programing
  • FTA Fare Change Analysis
  • FTA Title VI Equity Analysis
  • FTA Environmental Justice
  • Affirmative Action Planning and Compliance
  • Employee Relations and Workforce Diversity
Core Accomplishments
  • Wrote MARTA's Title VI and LEP Program Plans Required by FTA
  • Chaired MARTA's Title VI Civil Rights Committee
  • Ride With Respect Appeals Panel Member (MARTA)
  • Drafted MARTA's FTA required Fare and Service Change Policy
  • Reviewed and resolved 100+ MARTA employee and management concerns
  • Conducted 700+ Career EEO/Civil Rights Findings and Reviews
  • Wrote the First Affirmative Action Plan for Augusta-Richmond County, GA
  • Wrote the first EEO Policy and Handbook for Augusta-Richmond County Government
  • Served on the Syracuse University Board of  Judicial Appeals
  • Served on the Syracuse University Advisory Committee on Diversity
  • Chaired, The Rutgers University Common Purpose Diversity Board
  • Conducted Diversity Training for the U.S. Pentagon Liaisons (Augusta, GA)
Professional Experience
Metropolitan Atlanta Rapid Transit Authority (MARTA) Atlanta, GA Employee Relations Specialist 10/2015 to Current
  • Served as a change-agent: Strengthened MARTA's business by leading implementation of a new Employee Relations' Unit model; shifted conflict-based approach to a mediation-based win-win model.
  • Oversaw critical MARTA policy compliance throughout the organization: MARTA Standard of Conduct, Workplace Violence Prevention and Drug and Alcohol Policy Expert and Trainer.
  • Presented MARTA Employee Relations' Overview to the Multi-Agency Exchange Program (MAX-2016).
  • Enhanced MARTA collaborations and departmental team-building.
  • Updated MARTA's Human Resource Policies and Procedures.
  • Spearheaded the successful completion of 100+ MARTA employee and management investigations.
Metropolitan Atlanta Rapid Transit Authority (MARTA) Atlanta, GA Equity Administrator (Civil Rights Compliance) 03/2012 to 10/2015
  • Coordinated MARTA's city/service area-wide FTA Civil Rights.
  • Managed and authored MARTA's Title VI Program Plan-2015 which is linked to MARTA's FTA funding.
  • Facilitated FTA Audits in relation to Title VI non-discrimination requirements.
  • Investigated Civil Rights/Diversity discrimination filed by patrons.
  • Interfaced with Disadvantage Business Program (DBE) Diversity Outreach initiatives to Hispanic and Asian businesses/stakeholders.
  • Managed the Clayton County Title VI Equity Outreach Plan.
  • Served as a Ride with Respect Appeals Panel Member.
  • Created FTA required Limited English Proficiency (LEP) Plan.
  • Ensured FTA requirements of non-discriminatory transit services.
  • Interfaced and directly collaborated with critical MARTA Departments: Planning, Research & Analysis, Rail/Bus Operations, External Affairs to ensure diversity and Civil Rights compliance.
  • Led in massive MARTA Service Area Community Outreach Initiatives to various businesses and community stakeholders including: the Latin American Association, Korean Radio, DeKalb County, Latin American Chamber of Georgia and the Pan Asian Community Center.
  • Managed MARTA's FTA Environmental Justice analysis and compliance.
  • Wrote MARTA's Emergency Safety Plan for People with Disabilities.
  • Wrote MARTA's new Fare and Service change policy which was approved by the MARTA Board and FTA. 
    Fulton County Government Atlanta, GA Equal Employment Opportunity (EEO) Officer II 04/2010 to 01/2012
    • Conducted personnel EEO complaint investigations regarding discrimination or harassment charges.
    • Wrote detailed investigative reports in relation to alleged discrimination.
    • Led the way by developing the first Fulton County Government Online Sexual Harassment Prevention Training Modules for Supervisors and Employees.
    Kennesaw State University Kennesaw, GA Equal Employment Opportunity (EEO) Director-Interim 06/2009 to 10/2009
    • Directed and oversaw EEO Title VII and ADA/Section 504 compliance.
    • Managed all EEO activities to include, but not limited to, employee/management counseling and coaching, complaint/grievance investigations, unlawful discrimination or harassment charges, reviewing and/or recommending corrective/disciplinary action and EEOC charges.
    • Created an innovative EEO Ambassador program to infuse EEO Compliance throughout all departments.  
    • Interacted and collaborated with various federal oversight agencies such as: EEOC, Department of Justice and other regulatory entities.    
    Augusta-Richmond County Government Augusta, GA Equal Employment Opportunity (EEO) Director 01/2006 to 06/2009
    • Reported directly to the Mayor and County Commission Board.
    • Managed FTA Transit requirements for Civil Rights/Diversity. 
    • Managed all city and county department EEO/Civil Rights operations.
    • Disadvantaged Business Programming: worked to facilitate DBE programming; conducted community business initiatives and collaborative outreach to the business community.
    • Directed FTA Required Transit Programs: Title VI, Title VII, ADA and LEP.
    • Collaborated with the U.S. Pentagon Diversity Task Force to assist in creating a new Diversity Program Initiative.
    • Developed the first Augusta-Richmond County Georgia Equal Employment Opportunity (EEO) Policy and Procedures Manual for Augusta-Richmond County (voted and passed by the Augusta-Richmond County Board of Commissioners).
    • Altered and led Affirmative Action/Diversity changes by creating the first Augusta-Richmond County Government national recruitment imitative. Increase: 10 applicants to 218 new female. Also added a greater diversity pool of applicants.
    NORTH GA COLLEGE & STATE UNIVERSITY Dahlonega, GA Minority Program Advisor 02/2005 to 01/2006
    • Consulted with Senior Administrators and enhanced diversity initiatives.
    • Ensured Civil Rights Compliance for minority students.
    • Created education and training programs to support minorities.
    • Served on policy-making committees to ensure Diversity and Inclusion.
    Rutgers University New Brunswick, NJ Director of Disability Services (State-wide) 07/2003 to 02/2005
    • Implemented Civil Rights/ADA compliance for a global university of 50,000+.
    • Managed campus professional liaisons of 10 and 100 part-time staff. 
    • Directed community outreach initiatives on behalf of the university.
    • Ensured access to campus-wide bus transit services under the ADA.
    • Wrote the first University Student ADA Policy and Procedures.
    • Wrote responses to Federal Office of Civil Rights (OCR) complaints.
    Syracuse University Syracuse, NY Director of Disability Services 09/2000 to 03/2003
    • Managed a staff of 15 professionals and 200 part-time staff for an organization of 20,000+
    • Oversaw global-campuses and compliance to ensure ADA/Civil Rights compliance.
    • Wrote comprehensive ADA-related policies and procedures to ensure Civil Rights equality.
    • Served on the University Judicial Review Board.
    Education
    AUBURN UNIVERSITY Masters Degree, Justice
    AUBURN UNIVERSITY
    Bachelors Degree, Mass Communications
    Certified Paralegal
    STATE OF GEORGIA Certified Mediator
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    Job-winning Employee Relations Specialist resume

    Tara Sheeder
    Objective
    Seeking a professional position where I can utilize my great leadership and interpersonal skills to benefit the organization.
    Professional Summary
    Meticulous and ambitious professional excellent at juggling multiple tasks while performing under pressure. Broad industry experience includes Human Resources, Criminal Justice, Retail Management, Payroll Operations, and Legal. Exceptional leader talented at effective and precise written and verbal communication, great attention to detail, and dealing with complex issues that require working with a diverse population. Technically-savvy individual with outstanding relationship building capabilities.
    Skills
  • Effective Leadership/Training
  • Ethical and honest
  • Critical and analytic
  • Evidence processing
  • Case Management
  • Criminal law knowledge
  • Investigations expert
  • Powerful negotiator
    • Exceptional and meticulous attention to detail
    • Personable & Dependable
    • Superior verbal and written communication skills
    • Excellent organizational skills
    • Efficient multi-tasker
    • Types 70-80 W.P.M.
    • Professional and mature
    • Superior Microsoft Office skills
    Work History
    Employee Relations Specialist, 02/2016 to 09/2018
    Caseys General Stores Corporate Headquarters, HR Ankeny, IA
    • Assist field personnel with operational concerns relative to Legal and local law enforcement involvement and recommended course of action.
    • Handle sexual harassment/discrimination and reasonable suspicion drug/alcohol investigations for eight of Caseys 16 serviced states.
    • Dispute unemployment claims and provide necessary supportive documentation including statements, case files, video surveillance, and employee personnel file documents.
    • Handle employee relations and customer disputes, including recommendations for terminating employees and administering disciplinary procedures.
    • Lead comprehensive employee training groups for new Caseys Corporate Headquarters employees as well as field personnel.
    • Conduct interviews with witnesses and employees relevant to investigations, and advise field personnel how to properly conduct interviews while carefully collecting and preserving evidence so I may later analyze and interpret once thoroughly obtained.
    • Prepare thorough case reports from allegations, interview transcripts of interviews and physical evidence.
    • Kept current and performed research on all agency, federal and state policies, rules, regulations and statutes including decisions, legal articles, codes and documentation.
    • Worked directly with Risk Management, Legal, District and Regional Management, and Store Operations to ensure investigations were completed and all relevant material provided in a timely manner.
    • Conduct criminal background investigations regarding current employees to ensure compliance with Caseys hiring standard as well as state laws.
    • Trainer and back-up to Wage and Hour Investigator.
    Payroll Administrator - Wage and Hour Investigator, 11/2014 to 05/2017
    Caseys General Stores Corporate Headquarters Ankeny, IA
    • Provided professional support relative to wage/hour compliance, tax credit processing and other related functions.
    • Investigated Wage and Hour Concerns and reimbursed employee wages accordingly.
    • Recommended appropriate disciplinary action.
    • Worked in partnership with Payroll, HR and Legal to ensure compliance with Fair Labor Standards Act and all applicable Wage and Hour State and Federal Laws.
    • Set up garnishments in payroll system for employees.
    • Assisted Legal Counsel with formal agency complaint investigations and/or litigation.
    • Provided back-up assistance to Payroll with garnishments and I-9 Form compliance.
    • Liaison between Store Operations, Information Technology, Payroll and HR.
    Payroll Specialist, 11/2003 to 11/2014
    Caseys General Stores Corporate Headquarters Ankeny, IA
    • Processed Payroll for 900 salaried employees according to established schedule.
    • Processed new and existing employee terminations, transfers, and promotions.
    • Verified accuracy of employee time records, completed salary adjustments and special payments.
    • Monitored and entered direct deposit information to ensure each employee had valid account information.
    • Partnered with HR and field personnel to ensure compliance was achieved while tracking Family Medical Leave, Workers Compensation and unpaid suspension.
    • Performed a number of data entry applications within Lawson database and Microsoft Office software.
    • Maintained weekly records of sick leave, floating holidays and vacation time accruals.
    • Monitored and computed deductions such as state taxes, garnishments and restitution amounts withheld.
    • Assisted and supported payroll management personnel when necessary.
    Assistant Manager, 01/1999 to 03/2000
    On Cue - Sam Goody Carroll, IA
    • Addressed customer inquiries, solving problems and providing new product information.
    • Performed as First Assistant key holder, responsible for opening and closing store, handling monies and bank transactions.
    • Trained, supervised, and administered disciplinary action for Customer Sales Specialists.
    Education
    Bachelor of Arts: Criminal Justice, Psychology, 2016
    Grand View University - Des Moines, IA
    • 3.7 GPA
    • Coursework in Criminal Investigations and Psychology
    • Member of Alpha Sigma Lambda
    • Dean\'s List
    • Honors Graduate
    Associate of Science: Paralegal Studies Colorado Technical University - Colorado Springs, CO
    • 4.0 GPA
    • Top 10% of Class
    • Dean/President List
    • Highest Honors Graduate
    N/A: Accounting, Criminal Justice DMACC Carroll Campus - Carroll, IA
    Coursework
    • Employment Law
    • Sociology
    • Intro to Criminal Justice & Ethics
    • Social Problems
    • Criminology Internship
    • Psychology
    • Public Administration

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    Experienced Employee Relations Specialist resume

    MARKITA THOMAS
    Summary
    Career focused human resources professional who values high performance and professionalism. Excels in organizational communications and employee training and development. Motivated to create collaborative team environment by using vast background in the organization of employee training and team building events.
    Skills
    • Human Resources Information Software
    • Staff Recruitment & Retention
    • Communication and Labor/ Employee Relations
    • Organization and Administration
    • Risk Assessment and Mitigation
    • Organizational Development
    • Retirement Counseling/ Processing 
    • Benefits Administration
    • Records Management 
    • Discreet and Ethical
    • Conflict Management and Problem Solving
    • Workplace Culture Development Skills
    • Employee Development 
    • Teamwork and Collaboration
    • HR Policies & Procedures
    • FMLA/ADA/EEO/WC
    • Employment Law
    Experience
    12/2016 - 06/2018
    Federal Deposit Insurance Cooperation Arlington, VA HR Labor and Employee Relations Specialist
    • Provided management and employees with information and interpretations of USAID's employee conduct and performance management, benefits administration, and other work life programs, procedures, practices, policies, and guidelines 
    • Worked independently and with cross-functional teams to prioritize and investigate allegations in a fair, thorough and timely manner, and provided guidance to colleagues on the handling of investigations
    • Reviewed complex, multi-issue, and multi-party complaints or grievances; conducted personal interviews and other fact finding to advise management of alternative and optional approaches to resolve the situations
    • Prepared concise written reports and summaries of findings detailing the factual outcome of investigations utilizing approved standard work, and made recommendations on countermeasures, operational improvements and risk mitigation
    • Issued internal human resource office recommendations to clarify conflicting or confusing guidance or to alleviate other potential or existing problems, such as misunderstandings about procedures for documenting and reporting advice given to managers and supervisors on conduct and performance matters 
    • Provided agency Representation in Third-Party and/or Potential Third-Party Proceedings
    • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
    • Maintained the employee handbook with updated resolutions and other pertinent information, as needed
    • Calculated and provided staff with annual fringe benefit allowance; reviewed enrollment forms for accuracy and coordinates enrollment with third-party administrator
    • Ensured compliance with COBRA guidelines by preparing letters and other paperwork as directed; received and recorded COBRA insurance premium payments 
    • Coordinated health, life and disability insurance enrollments and communicated with service providers concerning routine administration of programs
    • Provided support in the gathering of documentation for grievance proceedings, arbitration, and hearings
    • Supported the delivery of, and the compliance with HR policies, processes and local employment legislation for all employees ·     Guided and supported upper management in the fundamentals of learning needs and skill gap analysis 
    • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections 
    • Worked closely with executive supervisors to facilitate year-end talent reviews and articulate team strengths 
    • Explained human resources policies, procedures, laws, and standards to new and existing employees 
    • Addressed all employment relations issues, such as work complaints and work related allegations 
    • Interpreted union contracts, advised supervisors on union contract interpretation 
    • Developed and administered health and safety programs   
    • Prepared government reports to remain in compliance
    02/2016 - 11/2016
    Potomac Job Corps Washington , DC HR Specialist
    • Handled Full-Cycle Recruitment, promotions, terminations, performance appraisals   
    • Coordinated an orientation program for all new employees, including an introduction to organization, staff and employee rules and responsibilities
    • Coordinated and kept current with on-boarding process with safety and operation teams
    • Coordinated and scheduled interviews with interview panelists
    • Interviewed applicants and screen resumes
    • Maintained, coordinated, monitored and reported HR trends and issues
    • Recorded and tracked applicants and process within the system
    •  Successfully coordinated numerous HR events for the staff including “Employees Annual Achievements Day”, multiple guest speaker sessions, seminars, conferences, and training
    • Maintained records of employee participation in all training and development programs
    11/2015 - 02/2016
    Bayfirst Solutions LLC Washington, DC HR Coordinator (Temporary)
    • Acted as a liaison between employees and management, as wells as between employees and benefit vendors/administrators
    • Assisted with FSLA audit
    • Created and coordinated internal and external communications to support HR initiatives
    • Consulted with management to identify and analyze current and future business issues and needs
    • Administered the employees' selection of hours process and annual vacation requests; and resolved necessary payroll inquiries as inquired
    • Managed administration and documentation related to staff transactions, including employee transfers, promotions, and terminations
    • Ensured background and reference checks were completed
    06/2015 - 08/2015
    Department of Education Washington, DC HR Assistant
    • Processed incoming and outgoing correspondence
    • Answered calls and directed inquiries to the appropriate staff member
    • Made copies and collating documents
    • Maintained supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items; delivering supplies to work stations
    • Updated and maintained databases such as mailing lists, contact lists and client information
    • Coordinated and maintained staff administrative records such as staff parking, staff phones and company credit cards
    • Typed documents, reports and correspondence
    • Ensured office equipment was properly maintained and serviced
    • Performed work related errands when requested
    • Retrieved information when requested
    06/2014 - 08/2014
    United States Patent and Trademark Office Washington, DC HR Assistant
    • Filed, organized, maintained inventory, ordered and stocked general office supplies
    • Updated display board materials
    • Answered and directed telephone calls
    • Assisted in agency events
    • Maintained the front desk and reception area in a neat and organized manner
    • Planned meetings and prepared conference rooms
    • Reviewed and revised correspondence
    • Maintained electronic and paper files
    • Updated confidential employee information with accuracy and speed Maintained accounts receivable documentation electronically and on paper
    • Processed journal entries and online transfer
    11/2012 - 08/2014
    Court Services and Offender Supervision Agency Washington, DC HR Coordinator
    • Managed all aspects of the employee life cycle process, including on and off boarding
    • Guided candidates through in-house computer testing
    • Facilitated human resources processes
    • Acted as a liaison between employees and insurance providers
    • Ensured the effective utilization of plans related to HR programs and services
    • Conducted audits of payroll, benefits, and other HR programs, and recommending corrective actions
    • Maintained and verified data related to premiums, claims, costs, profit sharing
    • Meet with department managers to develop specific recruiting plans
    • Worked alongside employment agencies and search firms
    • Assisted with the performance review and termination processes
    • Worked alongside the payroll department regarding overseeing benefits deductions and additions to the company's patrol system
    05/2008 - 09/2012
    Temple Law Firm Washington, DC HR Coordinator
    • Explained human resources policies and procedures to all employees
    • Conducted telephone and onsite exit interviews for all employees
    • Created job descriptions to attract a targeted talent pool within the market wage range
    • Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
    • Managed all personnel files according to policy and federal and state law and regulations
    • Processed invoices for Human Resources
    • Providing written and verbal employment verifications
    • Managed all inbound and outbound calls regarding HR inquiries
    • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections
    • Drafted department-specific employee announcements
    • Partnered with the IT department to create a streamlined onboarding process for new hires 
    • Provided benefits orientations and enrollments
    • Helped employees file health, dental, life, and other deferred benefit claims
    01/2008 - 01/2010
    College Board Upward Bound Washington, DC Administrative Assistant/ Alumni
    • Assisted with college tours Helped coordinate various activates and meetings
    • Assisted with reviewing, revising, and re-creating needed documents
    • Assisted teachers with daily assignment's that were given
    • Supervised students when teachers were not available
    • Helped tutor students in various subjects when needed
    • Organized employee schedules, department phone lists and business card orders Severed as back-up for payroll processing, if current processor is unavailable and adequate training is provided Assisted with payroll process as needed to ensure efficient and accurate processing Assisted with preparation of special events such as Year End Celebration and other office or company gatherings Coordinated 90-day and annual performance appraisal processes.
    Education and Training
    University of Maryland, University College Adelphi, MD Bachelor of Arts: Human Resources Development Human Resources Development
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