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Professional Summary
Solutions-oriented individual dedicated to providing exceptional care and devising creative treatment plans for children, adolescents and adults dealing with issues. My goal is to obtain the position of Behavior Health Tech.
  • Organized and detailed
  • Personable and approachable
  • Motivational techniques
  • Conflict resolution techniques
  • Strategic partnerships
  • Sports enthusiast
Work History
Transition to Adulthood Facilitator, 04/2017 to Current
Valle Del Sol 3807 N 7th St, Phoenix, AZ 85014
  • Provide innovative services to ages 16-22. Assist youth in setting goals and helping empower individuals to successfully complete them.
  • Coordinate and facilitate CFT meetings.
  • Successfully graduated over 20 members from program.
  • Exceeded monthly production expectations for 24 months and counting.
General Manager, 11/2010 to Current
Rise Up Athletics Phoenix, AZ
  • Coordinated and conducted basketball camps for ages 4-18; outlined camp schedule, set up drills and games, and directed being a good teammate workshops
  • Accountable for budget; cost control, payroll, general accounting, and full profit and loss
  • Established Community support in Mexico by building rapport and promoting free basketball clinics for kids
  • Conducted personalized training to help athletes achieve their basketball goals
Behavior Interventionist, 04/2012 to 07/2016
Magnet Traditional School/The Aces Phoenix, AZ
  • Planned and led activities to develop students' physical, emotional and social growth
  • Tailored lesson plans for students with emotional and cognitive disabilities
  • Assisted in preparing reports and paperwork for parent-teacher conferences
  • Managed and restrained violent, potentially violent and suicidal clients
  • Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships
Head Basketball Coach, 01/2004 to 07/2013
Paradise Valley Unified School District No. 69 a Phoenix, AZ
  • Coached/Assisted high school basketball for 9 years, that resulted in three regional championships and two state final four appearances
  • Demonstrated and clarified the different steps of the game to the students, as well as breaking tasks into the steps for better understanding
  • Coached young men and women in the development of physical skills and positive attitudes for total success in our program and in their lives
Enrollment Counselor, 09/2008 to 11/2010
University of Phoenix Phoenix, AZ
  • Enrolled prospective students for the University of Phoenix undergraduate programs 
  • Helped motivate students to reach their ultimate goal of becoming a graduate
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability through performance evaluations
  • Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events
  • Guided students in using technology to support educational research
Associates of Arts Glendale Community College - Glendale, AZ

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Ambitious and accomplished sales professional with a diverse background in sales, business development and management. Energetic, results-oriented, team player with excellent communication skills that thrive in a fast paced and demanding environment.

  • CRM Systems
  • Strong lead development skills
  • Rapport and relationship building
  • Superb time management
  • Consultative and relationship selling
  • Effective listening
  • Excellent analytical abilities
Digital Sales Consultant
Scottsdale, AZ
Realtor.com/ Aug 2018 to Current
  • Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Priced out products upon the request of customers.
  • Managed a portfolio of 250 accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
National Admissions Consultant
Tempe, AZ
Colorado Technical University/ Aug 2017 to Mar 2018
  • Recruited students via inbound and outbound calls.
  • Quickly established rapport with student while analyzing their needs in a consultative approach.
  • Assisted student from initial call through the enrollment process and ensured they had a solid understanding of their program expectations.
  • Assisted student through the Financial Aid application.
  • Collaborated with other departments to ensure student was prepared to start their program.
Debt Negotiations
Tempe, AZ
Freedom Financial Network/ May 2017 to Aug 2017
  • Arranged for debt repayment or established repayment schedules, based on customers' financial situations.
  • Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Record information about financial status of customers and status of collection efforts.
Enrollment Counselor
Phoenix, AZ
Aspen University/ Jan 2017 to May 2017
  • Recruited students via inbound and outbound calls.
  • Assisted students from the initial call through the enrollment process and ensured they had a complete understanding of their class expectations.
  • Analyzed and resolved student concerns.
Senior Enrollment Counselor
Phoenix, AZ
Hotchalk/ Jan 2013 to Nov 2016
  • Assisted students from the initial call through the enrollment process and ensured they had a complete understanding of their class expectations.
  • Reviewed transcripts to ensure that students met graduation or college entrance requirements and wrote letters of recommendation.
  • Mentored new enrollment counselors.
  • Led Company in Top 5% of Company enrollments.
  • Analyzed and resolved student concerns.
Senior Admissions Representative
Chandler, AZ
EDMC- South University/ Apr 2010 to Aug 2012
  • Assisted students from the initial call through the enrollment process and ensured they had a complete understanding of their class expectations.
  • Guided students through the Financial Aid process.
  • Mentored adult students through their first class with a 90% success rate.
  • Awarded Top 5% of company enrollments.
Cosmetics Business Manager
Scottsdale, Az
Barneys/ Oct 2009 to Mar 2010
  • Launched customer outreach campaign.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Established client base.
  • Inventory stock and reorder when inventories drop to specified levels.
Chanel Business Manager
Phoenix, AZ
Saks Fifth Avenue / Sep 2006 to Sep 2009
  • Retained over 63% of customers for repeat business.
  •  Grew business 42% through event planning and continual client
  • Collaborated with company officials to develop methods and procedures
    to increase sales, expand markets, and promote business.
  • Monitored sales staff performance to ensure that goals are met.
  •  Prepared sales and inventory reports for management and budget
Lancome Business Manager
Dillards/ Sep 2001 to Dec 2005
  • Consistently led sales team to 30% annual increase of overall sales goals.
  • Grew high-margin skincare to 40% of business.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  •  Inventory stock and reorder when inventory drops to a specified level.
  • Establish and implement policies, goals, objectives, and procedures for their department.
  •  Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Education and Training
Bachelor of Science: Business Management Arizona State University Tempe, AZ

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Bilingual, Ultrasound Technologist with advanced knowledge in Abdomen, Small Parts, Vascular and Obstetrics seeking employment on a full or part time basis to utilize my skills and knowledge, and to offer quality patient care.


AED/BLS/CPR Certification through the American Heart Association

  • Bilingual in Spanish/English
  • Knowledge of Acuson Aspen, Phillips HDI 3500 & 5500, GE Logiq E9, Acuson Sequoia 512
  • Human Anatomy & Physiology  
  • Explain ultrasound procedures to patients
  • Color Duplex Ultrasound Machine
  • Doppler proficiency
  • Maintain patient records 
  • Data entry
  • Insurance Verifications
  • Stocking supplies
  • ABI
  • Precise measurements
  • Pulse Wave
  • Advanced anatomy knowledge
  • Ultrasound physics
  • 2D/3D/4D Experience 
  • Venous Duplex Examinations
  • Abdomen
  • OB/GYN
  • Small body parts
  • Vascular
  • Understanding of Protocols and reports
  • Trained in HIPAA/OSHA Compliance
Ultrasound Technologist 12/2016 to 12/2017 Baby's First Photos Bakersfield, CA Produced 2D/3D/4D images for expectant mothers. Did not disclose diagnostic findings and calmly advised patient to see her Doctor. Maintained customer confidentiality. Greeted and registered patients. Used excellent bed side manners and assured patient comfort. Properly sterilized room and imaging equipment after each appointment.
Certified Enrollment Counselor 08/2013 to Current Clinica Sierra Vista Bakersfield, CA Completed and submitted clinical documentation in accordance with agency guidelines. Recorded and filed patient data and medical records. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Prepared and attached required claims documentation.
Diagnostic Medical Sonography 2017 High Desert Medical College Bakersfield, CA
High School Diploma Highland High School Bakersfield, CA
 References Available Upon Request

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Professional Summary
Ethical and principled Director of Admissions Operations with 8 plus years of education management experience inspiring team loyalty and campus admissions performance, while collaborating to reach our common strategic goals. Highly efficient skills in leading enrollment/admissions teams, analyzing, organizing, and communicating have been demonstrated through a combination of professional, military service, and academic experience. These qualities are readily applicable to the areas of campus enrollment operations, strategic planning, revenue generation through quality enrollments, change leadership, culture building and staff readiness in a highly regulated, ambiguous environment.

Enrollment Operations

Admissions Process Management

Enrollment Growth Specialist

Coaching and Mentoring Staff

Retention Expert

Academic Program Delivery

Work History
03/2015 to Current
Consultant/Analyst Universal Management Consulting Multiple

Research, analyze and interpret data needed to formulate reports and make actionable recommendations based on research discoveries, regarding entry into proprietary niche education training market pertaining to university system and military police spaces.


Create the organizational budget for all departments encompassing the university and military spaces to include measurable performance metrics, training, and development plan.

Analyze and document program requirements, associated metrics, curriculum design, and training/instruction development practices needed to launch curriculum plan.

07/2013 to 02/2015
President Art Institute of Philadelphia Philadelphia, PA
  • Planned, organized, and controlled a campus budget and P&L of $50 million dollars.
  • Oversaw the key metrics to include new student enrollment, retention, revenue, operating income, risk management, audit operations, accreditation, operating margin, new programs, graduate starting salaries, and employment rate.
  • Monitored SOX compliance which resulted in zero findings on most recent campus audit.
  • Collaborated with Academic Affairs to prepare for the upcoming Middle States Accreditation 2016 Self-Study.
  • Oversaw human resources through proper hiring, headcount management, and evaluation of staff performance.
  • Improved persistence by 300 basis points.
  • 11/2009 to 01/2013
    Vice President/Campus Director Apollo Education Group - University of Phoenix Temple Terrace, FL
  • Planned, organized, and controlled a campus budget of $25 million dollars.
  • Directed overall revenue, profit, enrollment, compliance, employee relations, retention, academic quality and public image and branding for the campus.Successfully lead, communicated, and executed multiple organizational initiatives and strategies that transitioned campus grad team personnel from a matrix based environment to a competency based environment while also improving year over year campus performance.Executed performance coaching, management and accountability strategies which resulted in a significant year over year improvements in overall campus performance.
  • Spearheaded multiple volunteer activities designed to give back to Tampa Bay area.
  • As a faculty member, instructed Bachelor\'s and Master\'s level courses in business, leadership, management, communications, organizational development, human resources and managing change.
    03/2007 to 10/2009
    Campus Director Apollo Education Group Savannah, GA
    • Planned, organized, and controlled a campus budget of $10 million dollars.
    • Exceeded profit goals at 240.8% over prior year.
    • Exceeded total enrollment goals at 66% over prior year.
    • Reduced overall expenses by 21%.
    • Proven leadership, expert hiring, and assessment skills.
    • Increased campus retained percentage by 4% - 60% to 64%.
    • Reduced bad debt by 23%.
    • Consistently performing within the top 5% campus directors nationwide.
    • Increased lead conversion rates by an additional 25%.
    • Consistently performing within the top 5% of all Tier IV and V campus directors nationwide.
    04/2006 to 02/2007
    Director of Enrollment Apollo Education Group Columbus, GA
  • Exceeding new enrollment budget at 168% of plan.
  • Consistently performing within the top 10% of all enrollment directors nationwide.
  • Exceeded new enrollment goals at 103% of plan.
  • Drove enrollment team and coordinated with director team to make up a campus deficit of 106 enrollments to exceed Campus\' total enrollment budget at 108%.Proven leadership, expert hiring, headcount management and assessment skills - yielding top honors at RVP/CD/DOE meeting for lowest enrollment counselor turnover in company 10%.Successfully aided in the reduction of bad debt and increased campus retained percentage through the development of monthly metrics.
  • Coached and developed enrollment manager and counselors to groom them for next level roles.
  • 12/2003 to 03/2006
    Enrollment Manager; Enrollment Counselor Apollo Education Group Temple Terrace, FL
  • Met and exceeded new enrollment goals at 158% of plan.
  • Met and exceeded campus enrollment goals by performing within the top 10% of all enrollment managers.
  • Ranked #1 Enrollment Manager in the State of FL.
  • Spearheaded HR project to ensure the recruitment of qualified students while tracking daily counselor metrics, inquiries, enrollments, and departmental trends.Multiple time recipient of the enrollment "Own It!" award in recognition of taking ownership of performance on West Florida Enrollment Team.
    08/1988 to 01/1998
    Captain - US Marine Corps Officer United States Marine Corps
    Served as Platoon Commander/Transportation/Logistics Operations Officer and oversaw the tactical command, operations, talent management and safety of 100 plus Marines under my charge.Planned organized and controlled an operational budget of $50 million dollars to include monthly financial planning, business analysis, forecasting and statistical analysis responsibilities in both a stateside and overseas/combat environment.Awarded the Navy Achievement Medal for leading the Port Deployment Project that transported $150 million dollars in fixed assets and 500 Marines overseas to Saudi Arabia in support of Operation Desert Storm.
  • Commissioned Second Lieutenant, Promoted to 1st Lieutenant and then Captain.
  • Selected from a group of 30 Officers to serve as a Special Staff Officer throughout the Gulf War.
  • Education
    MBA: Human Resources Management University of Phoenix - Tampa, FL
    Human Resources Management
    Bachelor of Science: Art Education State University of New York College at BUFFALO - Buffalo, NY