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Licensed insurance professional with experience in sales, prospecting and lead generation. A leader seeking a position offering new challenges and opportunities for career growth and advancement. 

  • Competitive Analysis  
  • Account management
  • Microsoft Office proficiency
  • Online marketing
  • Data Entry
  • Quality assurance
  • Sales expertise
  • Complaint Resolution
Gold Trusted Advisor 07/2016 to Current Liberty Mutual Plano, TX
  • Assisting customers' by building rapport, responding to, and resolving inbound phone calls.
  • Identifying and providing services and solutions to customer questions regarding renewals, coverage, eligibility, billing and policy changes.
  • Identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business.
  • Upsell and cross sell to customers and agents on new and existing insurance products & services.
  • Maintaining and tracking accurate data in various computer systems.
Data Entry Specialist / Government contractor 07/2014 to 07/2016 Central Research Inc Dallas, TX
  • Prepare source data for data entry by opening and sorting through immigrant visas; verifying and logging receipt of data and obtaining missing data.
  • Using data entry equipment to record data.
  • Coding information and resolving processing problems.
  • Write, and typing information into a computer, using keyboard, to prepare bills, correspondence, receipts, checks, statements and other classified documents.
  • Count, weigh, sort and file records while keeping all information confidential.
Sr. Customer Service Specialist 05/2011 to 02/2015 Lowe's Home Improvement Plano, TX
  • Serving customers' by answering calls, questions and providing purchase assistance throughout the entire store.
  • Keeping track of own department sales and merchandise maintenance.
  • Assist with training new department hires and with a variety of task throughout the sales floor.
  • Operate various types of power equipment such as the forklift, reach truck and an order picker.
Sr. Flow Team Member 07/2009 to 04/2011 Target Rowlett, TX
  • Prepare new merchandise for the sales floor by unloading merchandise from trucks, prepping and stocking inbound freight.
  • Assist with training new hires and working different task throughout different areas of the sales floor.
  • Assist departments with stocking freight, cashiering and other assigned task.
Bachelor of Science: Criminal Justice with minor in Business Management 2018 Sam Houston State University Huntsville, TX, U.S.
Online education - GPA 4.0
Associate of Arts: Criminal Justice 2015 Collin College Plano, TX, U.S. GPA 3.0
  • Property & Casualty Insurance License
This resume is created in 7 minutes.

HR Specialist with over 15 years in recruitment and employment processes.

Holds current Active Secret Clearance

HR Recruiter who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management.

Human Resources Coordinator skilled in developing training modules and conducting training seminars. Reviews resumes and prepares new hire paperwork in a timely manner.

  • Proficient communicator
  • Recruiting and selection techniques
  • Motivated
  • Background checks

  • Conscientious

  • Excellent interpersonal and coaching skills

Devised a successful recruiting plan for new recruiters, which resulted in 20 new employees in 9months.

Human Resources 06/2009 to Current U.S. Army Baton Rouge, LA.
  • Responsible for evaluating and tracking all required training for all new enlistee's who join the Army to make sure they can complete basic training.
  • Collect information from the applicant and determines the appropriate program based upon the applicant's qualifications, field and degree level, experience and interest.
  • Ensuring all applicants who were Enlisted were done so legally.
  • Making sure each new soldiers record are correct and ready to ship to basic to start their military careers.
  • Maintaining the accuracy of the paperwork used for all the security clearances.
  • Processes All required documents for enrolling dependents for military insurance; assists the applicant in completing all required forms; verifies the authenticity of all professional documents with appropriate local, state officials.
  • Proficient with Microsoft office suites.

.Analyzed employment-related data and prepared required reports. Conducted reference and background checks on all job applicants.

Softec Government Contractor 01/2009 to 07/2009 Government Contractor Radcliff, KY.
  • As the awards clerk responsible for maintaining and calculating award points for the Battalion Recruiters to achieve awards.
  • Maintained an accurate candidate tracking system.
  • Conducted more than 20 interviews each month to maintain Accurate records.
  • Knowledgeable in all Microsoft databases and spreadsheet software to accurately enter, revise, sort or calculate, and retrieve data for reports and credentialing packages.
Contract Recruiter for the U S Army 05/2007 to 02/2009 Government Contractor Radcliff, KY.
  • Recruited and interviewed, processed over 50 applicants with 100% accountability to fulfill their obligation.
  • Trained and developed these new soldiers so that when they did ship to basic training they were ready, with a 100% graduation rate.
  • Ensuring all applicants meet the guidelines set forth by the U S Army, Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Supported these new soldiers relocation and integration by helping these new hires with families to establish new housing. Maintained an accurate candidate tracking system. Conducted more than 30 interviews each month.
Owner/Installer 02/2005 to 05/2007 Brownlow Septic Systems Mt. Vernon, MO
  • Owned and operated my own business as a Septic System Installer.
  • Completed State licensing course for Basic and Advanced systems, and designed and installed septic systems throughout Southwest Missouri, licensed in over 5 counties.
  • 100% satisfaction on installed jobs with homeowners, no system issues to date.
Recruiter 02/1999 to 02/2005 Missouri Army National Guard Monett, MO
  • Recruited and processed over 400 soldiers for the Missouri Army National Guard.
  • Conducted reference and background checks on all job applicants.
  • Initiated Security clearances for those jobs that required them.
  • Worked with the area Leadership in developing a new recruiter training program to create a way of tracking progress in achieving the needed skills.
  • Making sure all applicants are ready to ship to basic, helping the families to adjust to military life.
Bachelor of Science: Management 09/2013 University of Phoenix Phoenix, Arizona

Coursework in Human Resources Management and Business Administration.