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Strong leader equipped with extensive experience in associate relations and human resource management. Employs excellent leadership skills and multi-tasking strengths. Experienced retail manager adept at problem solving, customer service along with hiring and training quality associates. Offering 10+ years of experience and knowledge in developing associates by providing guidance and counsel as well as implementing company policies by completing internal investigations. Strong business partner with multiple areas of organization to efficiently manage workload.
  • Acts with Integrity
  • Customer Focus
  • Self Motivator
  • Strategic Thinker
  • Interview Expert
  • Action Oriented 
  • Detail Oriented
  • Decision Quality
  • Manages Conflict
  • Communicates Effectively
Affordable Restaurant Service Marietta, GA Office Manager 05/2018 to Current
  • Facilitate meetings and conference calls with entire staff to effectively communicate company priorities and expectations.
  • Responsible for all HR related inquiries/concerns including interviewing, new hire on-boarding, training and development, disciplinary/termination meetings and health benefits.
  • Provide administrative training to technicians and office staff.
  • Oversee dispatch to ensure timely execution of work orders.
  • Review work orders for accuracy and addresses any customer related concerns.
The Home Depot Store Support Center Atlanta, GA HR Manager, AACG (Associate Advice & Counsel Group) 05/2016 to 05/2018
  • Provide guidance to managers and associates by handling questions, interpreting SOP and conducting associate relation investigations.  
  • Research, review case files and gather information to make recommendations to field leaders based on investigative findings and Standard Operating Procedures.
  • Fluent on employment law including FMLA, ADA, Wage and Hour Laws and state-specific laws.
  • Partner with resources from other areas including field HR, Legal, Asset Protection, Medical Health Management and Human Resource Service Center to effectively resolve issues.
  • Handle incoming calls, written correspondence and staff action escalated issues pertaining to associate relations matters. 
  • Conduct telephone interviews for all employees involved in reported associate relations matters.
The Home Depot Retail Manager 04/2008 to 05/2016
  • Manage associate base of 180 associates; 80 direct reports.
  • Make recommendations in the selection process by assisting with recruitment, interviews, and make decisions on qualified candidates for hire.
  • Conduct performance evaluations, disciplinary meetings and terminations.
  • Facilitate new hire orientations and on-boarding process.
  • Organize and facilitate mass hiring events of external candidates.
  • Cross train and develop associates for promotions.
Citi Residential Lending Rolling Meadows, IL Account Manager 01/2005 to 04/2008
  • Lead Manager of top brokerage firm in Chicago with 60+  closings/month.
  • Analyzed applicants financial status, credit and property evaluation to determine risk of granting loan.
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
World Savings & Loan Oak Brook, IL Quality Assurance Manager 06/2003 to 01/2005
  • Reconciled and reported discrepancies found in records. 
  • Perform research and due diligence to resolve issues in a timely manner.
  • Verified that the legal formalities were completed prior to closing dates.
Education and Training
Associate of Arts 2004 Triton College, River Grove, IL, United States
  • Deans List Recipient Academic Achievement Award
  • Consistently receives  “exceeds” ratings on performance reviews
  • Completed over 3,500 internal associate relation investigations
  • Best Quality Award at 97.48% for internal investigations
  • Recognized Retail Manager for 'Taking Care of Our People' Award
  • Presenter for Women in Leadership
  • Panel Member for HR Open House
  • Leadership Fundamentals Training
This resume is created in 7 minutes.
Professional Summary

I am a proactive leader who possesses the exceptional ability to leverage talent in order to drive organizational effectiveness. I enjoy creating a team-driven environment in which we achieve goals and results together. My years of experience includes Human Resources, Business Management and Customer Service.

  • Succession planning & recruitment strategies
  • Employee & customer related conflict resolution skills
  • Proficient in Microsoft products
  • Workforce improvements & employee relations
  • Performance management, short & long term goal setting and team leadership
  • Store operations
  • Office, change & project management with opening and closing of store locations
  • Excellent verbal and written communication skills
  • Employee & peer coaching
  • Development & execution of company training materials
  • Company HRIS system and Taleo knowledge
  • Strategic planning in a fast paced environment
  • Strong analytic skills including financial forecasting
Work History
Payroll Advisor ADP - Tempe, AZ 09/2018 - Current
  • Provide tier I Benefits, HR, Tax, 401K and TLM support. Utilize ADP's HRIS system for the PEO client.
  • Provide comprehensive, ongoing and proactive support for all inquiries pertaining to payroll system functionality, payroll compliance and PEO best practices.
  • Develop and maintain internal control and processes for payroll.
  • Build positive, constructive relationships with members of other functional areas and partner with them to successfully resolve client issues.
  • Manage a multi-million dollar book of business.
District Sales Manager H&M - Los Angeles county 01/2015 - 06/2018
  • Exceeded goals and targets with in sales, operations, profit and team development within Los Angles district. Led a large cross functional team which consisted of district HR, district visual manager, district financial controller, district facilities, district loss prevention, 19 store managers and 300 sales advisors.
  • Generated over $100,000,000 in sales. Decreased operating costs and increased profit margin for the highest volume district in the west region.
  • Created the yearly sales budget for the district and responsible to forecast to current selling trends on a rolling 13week plan.
  • Managed multiple projects new to the region and district which included training, development and recruitment projects. Strong focus on ROTD function (HR).
  • Collaborated with all levels of management to comply with company policy, procedures, OSHA and legal guidelines.
  • Designed and implemented a strategic business plan that expands company's customer base and ensure a strong presence.
  • Implemented all recruitment, training and development plans with in the district and supported other districts in the region.
  • Certified as a training manager within the organization.
  • Certified workshop trainer with in the organization.
  • Created training plans, hiring guidelines for brand new district positions. These roles included recruitment and the HR function.
Store Manager/ HR Manager H&M - Multi-location, Arizona and California 09/2007 - 01/2015

  • Recruited, trained, developed and promoted multiple positions including store managers, department managers, support office positions and district level.
  • Directed the Training and utilized company applicant tracking system, Taleo with in the district.
  • HR activities, policies and procedures in multi-store locations, known as ROTD manager in the company.
  • Improved customer service standards in the building. Instructed staff on how to appropriately handle difficult and complicated situations.
  • Store opening operations lead in new stores. Conducted store openings in a rapid expanding market. In charge of the recruitment and onboard of 3 store openings at the same time.
  • Developed and instructed workshops which trained employees on company initiatives and new training material. Certified workshop trainer in the company.
  • Completed schedules, record keeping, payroll and employee records within multiple stores.
General Flagship Manager Urban Outfitters - Multiple locations in Orange County and Los Angeles County 01/1999 - 08/2007
  • General manager of 3rd highest volume store in the company.
  • Coordinated and executed prototype floor. Responsible for the planning, execution and perfect outcome.
  • Assessed top talent and created development road maps to promote and develop the team.
  • Upheld a high level of merchandising and display expectations.
  • Merchandise soft and hard lines. Increased sales revenue for both lines by 10%.
  • Certified store manager trainer.
  • Planned and executed recruitment events in multiple locations.
High School Diploma Horizon high school - Scottsdale AZ
  • PHR certified 2018
  • Recipient of multiple employer awards in people development, operations, customer service and profit results.
This resume is created in 7 minutes.
Summary of Qualifications
  • Excellent public speaking skills with fluency in Spanish
  • Experience creating engaging presentations, pamphlets and informative handouts on nutrition related subjects
  • Ability to interact professionally with culturally and educationally diverse communities
  • Strong planning, organizational and evaluation skills including the ability to manage multiple projects
  • Proficient in Microsoft Word, Excel and PowerPoint
Community Regional Medical Center Fresno, CA Nutrition Care Clerk 02/2018 to 12/2018

-Communicated with nursing departments and clinical dieticians, to provide excellent patient services.
-Took patient menu selections before meals and offered alternatives to menu as allowed on the prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
-Complied with regulatory agency standards, including federal, state and JCAHO.
-Adhered to facility confidentiality and patient's rights policy as outlined in the facility's HIPPA policies

Fresno State Gibson Farm Market Fresno, CA HR Student Manager 05/2016 to 05/2018

-Maintained student employee records

- Created weekly schedules in addition to maintaining payroll budget

- Assisted general manager with all hiring, and training of all new employees

- Reviewed budget reports for accuracy and data integrity

University Village Apartment Fresno, CA Community Assistant 09/2015 to 09/2016

-Effectively controlled the release of confidential information for a general client list
-Reviewed and provided comments on the adequacy of documents and took necessary steps to correct any discrepancies

-Created and handled important documents such as leases, checks, and money orders

Education and Training
Bachelor of Science: Dietetics Administration, Community Health 2019 Fresno State, Fresno, CA

Academy of Nutrition and Dietetics student member[2014-2019]-Food Nutrition Conference Exposition Stipend Award-CSA President -Deans List [2014-2019] -Lead Kindly Award

2017 International Service Learning Project, Jamaica,Magotty

-Built two houses for Magotty's underserved community

- Helped Organize storage areas for Holy Spirit clinical services

-Provided tutoring for children at Holy Spirits Children Education Program

-During this time, I developed additional leadership and conflict resolutions skills while working with diverse groups of people in an unfamiliar culture.

  • Bilingual
  • Word, Excel, PowerPoint Proficient
  • Deadline-driven
  • Organization and Leadership Skills
  • Interpersonal Communication Skills
  • Strategic planning
  • File/records maintenance
  • Training and development
Leadership Experience

Student Nutrition Dietetics Association,Student Ambassador

As a member of the Student of Nutritional Dietetics Association at Fresno State, we have the responsibility to communicate to our peers on campus the importance of nutrition. As a student ambassador, I volunteered at our on campus food bank and set up informational booths on-campus every week.

Fresno State Diabetes Coalition,Mobil Clinic Student Ambassador

The mission of the Fresno State Diabetes Coalition is to educate the population on our campus and our community of the condition, spread awareness. As a student ambassador I volunteered at mobile clinics in our community while working with nursing students to analyze the importance of glucose levels, high blood pressure and nutrition.

This resume is created in 7 minutes.
Professional Summary

Mechanical engineering student versed in basic college knowledge. Desire to utilize college education experience and abilities to take on new challenge with an established company. Expected to graduate in 2020 fall.

Relevant courses: fluid mechanics, strength of materials, engineering graphics, thermodynamics, dynamics, manufacturing, design of mechanical elements, engineering vibrations.

  • Arduino
  • Matlab
  • Calculus familiarity
  • Basic economics familiarity
  • French familiarity
  • Basic Microsoft knowledge
  • Strong verbal communication
  • Solidworks (both 2d and 3d)
  • Fusion 360
  • Auto CAD
Work History
Mechanical Engineering Tutor 06/2019 to 08/2019
Mf Education Shanghai, China
  • Managed, advised and trained new students in stem lab about basic engineering initiatives and processes
  • Taught about 100 high school students how to draw Auto cad and helped them to understand basic mechanical structures
  • Give idea and advise 5 groups of high school students during the process of creating their own projects, such as the device which correct the sitting posture and field monitor
Part Time Tutor 08/2018 to 12/2018
Lehigh University Bethlehem, PA
  • Provided early assistance to struggling students by offering thorough explanation of class material and one to one mentoring
  • Maintained a schedule of 4 hours class per week for a whole semester
  • Taught the basic ideas of economics including both macroscopic and microscopic
HR Student Internship 06/2018 to 07/2018
Carestream Dental LLC Shanghai, China
  • Develop the online survey and collected necessary data for all the staff
  • Assisted with meetings and presentations within company
  • Designed the team building activity and constructed a detailed activity plan for about 70 staffs
  • Managed employee's interviews and paperwork
Student Internship 06/2016 to 09/2016
Shanghai Institute of Optics and Fine Mechanics Chinese Academy of Sciences Shanghai, Shanghai
  • Learnt the basic operation of optical machines through dailyoperation
  • Participated in the manufacturing of 20 machine per day that uses optical methods for blood test.
Bachelor of Science: Mechanical engineering Expected in 2021 Lehigh University - Bethlehem, PA
  • Dean's List, [fall semester, 2017, spring semester 2018 and fall semester 2019]
  • Member of asian student engineers club
  • Member of Chinese students and scholar association
High School Diploma 2017 Shanghai World Foreign Language Middle School - China, Shanghai
  • Member of the environmental protection(roots and shoots) Club
  • Member of communityservice Club
  • TOEFL score: 110/120
  • International Baccalaureate Program
  • Built a recycling automatic window model with Arduino, laser cutting and 3d design.
  • Participated in the Lehigh university's winter South Korea program about the traditional architects.
  • Leadership in high school clubs.