Human Resources Administrator resume examples

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Skillful Human Resources Administrator resume

Angela Thomas
Professional Summary

Talented office professional with experience in Quality Assurance, Human Resources, and Administrative Assistant duties. Extremely organized and detail oriented with the ability to manage multiple tasks without losing focus of priorities and deadlines. Many years of customer service experience and skilled in effective communication with a focus to develop positive working relationships to promote teamwork, development, and growth.

Skills
  • Excellent written and verbal communication
  • Excellent organization & attention to detail
  • Strong work ethic
  • Quality Assurance experience (Life Sciences)
  • Knowledge of Regulatory requirements
  • HRIS/Benefits Administration experience
  • Proficiency in spreadsheets, databases, and software
  • Good analytical & problem solving skills
  • Training experience
  • Ability to maintain confidential information
  • Ability to work with minimum supervision
Work History
Senior Field Quality Assurance Specialist, 02/2018 to 09/2019
DHL Supply ChainSouthaven, MS
  • Support the site's General Manager and customer by maintaining a work environment focused on safety, quality, collaboration, and teamwork to make the customer successful
  • Ensure safety, security, regulatory and Distribution Supply Chain guidelines are being followed
  • Review and analyze information and product specifications to determine regulatory compliance with regards to products handled and services performed at the site
  • Manage licenses, including new submissions, tracking renewals and expiration dates, and postings at the site
  • Educate and train employees on Life Science Standard Operating Procedures, Work Instructions, and Quality Standards to ensure compliance with local, state, federal and regulatory authorities
  • Update Work Instructions and Standard Operating Procedures
  • Maintain Quality records and ensure records are readily available upon request
  • Monitor site performance (KPI's) for compliance with Supply Chain and Life Science requirements as well as contractual agreements
  • Prepare routine monthly reports using Excel spreadsheets and project management software
  • Initiate and provide support to staff working on Corrective Actions and Preventive Actions
  • Assist with Regulatory, Internal, and External (customer and 3rd party) audits
  • Maintain effective communication between the customer, General Manager, Quality Manager, and all employees
Human Resources, Benefits Associate, 05/2014 to 02/2017
Shelby County SchoolsMemphis, TN
  • Provide assistance to employees in the largest school district in Tennessee with HR Benefits and Compensation
  • Manage benefits, retirement, leave of absence and support the Compensation department
  • Provide customer service to active and retired employees as walk in customers, by phone, and email
  • Manage the district's HRIS data base and vendor databases simultaneously
  • Serve as liaison between employees and vendors
  • Manage billing accounts and reports
  • Manage personnel data and manual files
  • Verify eligibility for benefits and certify documents for Social Security and retirement
  • Assist with audits and projects
  • Assist with planning and coordinating employee awards and recognition
  • Serve as backup front office receptionist as needed
  • Perform all clerical functions including answering phones, emailing, faxing, filing, and copying.
HR Administrative Assistant/HR Benefits Assistant, 01/2014 to 05/2014
Shelby County SchoolsMemphis, TN
  • Perform Administrative support to the HR Director and HR departmental staff
  • Served as first point of contact in fast-paced HR office with approximately 15,000 active and 10,000 retired employees
  • Perform all clerical functions including answering phones, emailing, faxing, copying, and filing
  • Manage incoming and outgoing mail
  • Order and distribute office supplies
  • Manage departmental emails
  • Schedule and coordinate meetings, interviews, and travel arrangements
  • Ensure compliance with local, state, and federal requirements
  • Maintain a neat and orderly office lobby
  • Perform other duties as assigned
Licensed Cosmetologist, 01/1997 to 01/2014
Self-employedMemphis, TN
  • Provide client focused customer service to salon clients for over 19 years
  • Manage licenses, financial records, and reporting for taxes
  • Manage client profiles and track service history
  • Establish and maintain effective and respectful relationships with staff
  • Establish and maintain good business relations with critical vendors to the business
  • Maintain safe, clean, and orderly work areas at all times ensuring proper sanitation of tools and equipment
Human Resources Representative, 10/2002 to 11/2003
Exult, International PaperMemphis, TN


  • Manage HRIS database to ensure accurate and timely entry of employee status changes and qualifying events
  • Support the HR Manager and assist with benefits and pension inquiries/verifications
  • Document and escalate payroll issues for severance pay, garnishments and court orders
  • Attend weekly staff meetings with management to drive continuous improvements in the department
Accounts Specialist, 06/1998 to 08/2000
Fritz Corporation, FedExMemphis, TN
  • Manage International customer accounts with high volume shipments to U.S
  • Provide customer service to inquiries and resolve issues in an efficient and timely manner
  • Process high volumes of invoices using data entry and classification codes to help expedite transport through U.S. Customs and Clearance
  • Audit high volumes of invoices for accuracy to prevent penalties and fines being assessed
  • Lead trainer for new-hire and temporary employees on job functions
  • Create and maintain filing system for documents
  • Manage department faxes and electronic imaging of documents
Education
University of Memphis - Memphis, TN
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Job-winning Human Resources Administrator resume

Sophia D. Rayo
Summary

Versatile HR operations professional with a powerful combination of experience within business development. Champion of leveraging exceptional team leadership, motivation, and talent pipelines. Proficient in managing various aspects of business operations with a focus on HR practices. Strong background in hyper-growth startups, talent acquisition, performance management, benefits administration, and compliance.

Work History
HR Operations Manager Brut Media Inc. - New York, NY 06/2018 - Current
  • Direct day to day People Operations support including troubleshooting issues and serving as the escalation point for process and system issues.
  • Implement company employee tracking platforms to manage PTO and performance management.
  • Manage employee relations by conducting employee evaluations, handling conflict resolution, coordinating employee training, managing employee discipline and separations.
  • Enforce policies and procedures, manage employee benefits, and oversee compliance of benefit programs (Health Insurance, short & long-term disability, 401K, etc.)
  • Process non-immigrant visas and international visas for employees and interns ( J1, F1, OPT)
  • Manage company payroll platform to include time tracking, reviewing contractor payments and submitting commissions/bonuses.Process company expenses and reimbursements via Concur.
  • Act as an expert resource in the use and integration of social media and relevant technologies to support company sourcing and recruitment activities .
  • Develop, lead and maintain a high quality and progressive full cycle recruitment program including compensation analysis, job description development, interviewing candidates, candidate evaluation and selection with hiring managers, and salary negotiations.
Human Resources Manager Puffco Technologies - Brooklyn, NY 07/2016 - 03/2018
  • Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and HR policies, programs, and practices.
  • Processed bi-weekly payroll for employees with ADP. Reconciled check deposits, company expenses, Workers Comp and Disability insurances.
  • Responsible for recruiting talented staff by developing and maintaining a healthy candidate pipeline. Managed candidates throughout the hiring process, from initial identification through offer acceptance.
  • Served as a liaison between management and employees by interpreting policies and procedures .Conducted investigations in accordance with company policy, state and federal laws.
  • Executed companywide conversion from ADP Run to TriNet Passport PEO Platform.
  • Performed accounting duties to include to A/R, A/P, managed international wires, processed commissions/bonuses and negotiated contracts.
Human Resources Manager Gramophone Media Inc. - New York, NY 01/2015 - 07/2016
  • Oversaw daily HR operations for staff  to include scheduling, payroll, employee relations and annual reviews. 
  • Provided comprehensive business and personal administrative support to Founder /Chief Creative Officer of PR agency.
  • Managed busy calendar; scheduled internal and offsite meetings and coordinated complex international and domestic travel arrangements including flights, accommodations, and ground transportation.
  • Reconciled and tracked monthly expenses including receipts, expenditures, and billing department codes.
  • Conducted staff meetings and served as de facto in-house HR policy specialist (possess extensive knowledge of policies and insurance information).  
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.
  • Acted as a strategic change agent to push and implement constant improvement across the business.
Education
Certificate : Strategic Human Resources Essentials Cornell University - New York, NY Current
Bachelor of Science: Global Media Communications NYU - New York, NY Sept 2010

Skills
  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Project Manangement - Basecamp, Asana, Trello
  • Expense Management - Abacus, Concur
  • Payroll and Benefit Adminstration
  • Labor Relations and Compliance
  • PEO & HRIS - ADP Run, TriNet Passport, Justworks, BambooHR
  • Performance Management and Staff Development
  • Talent Acquisition and Retention
  • University Recruiting and Internship Management
  • Non-Immigrant visas and international permits
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Experienced Human Resources Administrator resume

Amanda Souza
Summary

Accomplished and results-driven bilingual (Portuguese & English) Human Resources Director bringing 5 years experience in human resources management, organizational development, and training.

Experience
TransPerfect Translations International Inc. August 2019 to Current Human Resources Assistant
New York, NY

Created job postings for new hires and completed recruitment by outreaching within community organizations; conducting job interviews, screening applicants, corresponding with applicants, verifying references and training new employees on company policies and negotiations.

• Processed payroll in time and attendance system and administered benefits to ensure accurate payment and classification for employees.

• Entered employee records, tax information, garnishments, salary adjustments, and payments within the HRIS tracking system.

• Administered benefits for medical, dental, 401k, life insurance products; supporting open enrollment, employee questions, billing, and managing escalated issues.

• Managed employment paperwork, records, files, and maintained Safety and OSHA log.

• Provided lead support for special projects such as developing trainee programs and assembling benefit packets for employees.

• Conducted background checks, phone interviews, employment verifications, record maintenance, I-9, confidentiality, etc., of employees.

• Processed and analyzed human resource and payroll reports by extracting data.

• Increased employee retention by 50% through selective hiring practices and benefits.

TransPerfect Translations International Inc. May 2018 to August 2019 Vendor Manager
New York, NY

• Responsible for providing support through daily assistance with linguist support, database maintenance, vendor-related training, issues and questions

• Assist with departmental negotiations/ preferred pricing agreements with top vendors on an ongoing basis, as required

• Utilize data analytics and trending for early identification of performance issues, visibility into total external costs, dormant vendors, and language/client health
• Promote newly recruited and tested linguists to the appropriate production teams and oversee their training and onboarding into specialized subject matters and material types
• Collaborate and network with internal teams to establish and maintain excellent relationships with contract translators, proofreaders, production staff and internal quality managers globally

Managed all aspects of relationships with publisher to achieve revenue and profitability goals.

Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
Developed and executed negotiation strategy to achieve financial goals for books business.
Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
Established an improved system for reviewing Nielson data on a weekly and annual basis.
Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.

Experimento Intercambio Cultural January 2015 to August 2017 Sales Consultant
Sao Paulo, Brazil

• Ranked in top 5% of 175+ sales representatives nationwide for 6 consecutive quarters. 

• Used consultative sales method to increase sales volumes by 150% in 2017

• Responsible for sales forecasts on a daily, weekly, and quarterly basis - forecasting accuracy above 85% 

• Upsold services and enhanced customer experiences by explaining all aspects of travel options

• Conducted in-person presentations, meetings, and promotion of events to prospective clients

• Attended and hosted networking events to promote international trips

• Advised customers with the necessary information about Travel Documents, Insurance, and any other important information

• Visited and toured prospective language schools in Europe, United States, and Canada

• Created invoices, managed customer database, solved customer service and vendor problems

MaxHaus March 2014 to August 2014 Financial Analyst/Accounts Payable Analyst
Sao Paulo, Brazil

• Processed 500+ daily invoices, check requests and wire transfer of foreign and domestic currency averaging total daily payments of 500K-1M

• Assisted procurement in matching purchase order to sales and expenses

• Monitored the status of discrepancy invoices and accounts payable reconciliations

• Coordinated with vendors regarding remittance details and payment issues

• Ensured that accounts were reconciled and vouchers were processed timely and accurately

• Researched chargebacks stemming from returns, credits and/or short payment of invoices

• Responsible for assisting the major vendors team in reaching their monthly, quarterly, and yearly discrepancy goals

Studied English Abroad in Canada February 2013 to April 2014
Amplicabos Indústria Comércio e Representações LTDA June 2007 to January 2013 Director Of Human Resources
Sao Paulo, Brazil

• Managed all HR functions for two locations (Sāo Carlos / SP, Jaraguá / SP) for 450 employees

• Reduced company turnover from an annual average of 27% to 15.3% by improving company culture and engagement by re-designing human resources function to align with strategic direction

•Improved employee engagement by 12% by introducing performance based awards, and an annual employee engagement survey; created/improved and implemented various practices and polices based on the results of the survey

• Selected as Lean Champion to introduce Lean methodology to the organization

• Recruited/interviewed candidates for hire, prepared new hire packets, conducted employee reviews, termination, and exit interviews

• Managed the creation and administration of: human resources policies/procedures, regulatory training, employee relations, performance management, talent management, talent acquisition and staffing, training and development, and new hire orientation

• Managed, procured, and administered compensation and benefit programs

Education and Training
Pontifícia Universidade Católica de São Paulo Bachelor of Science: Audiology/Audiologist and Speech-Language Pathology/Pathologist

• Fluent in English and Portuguese

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