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Summary

Committed and motivated Administrative Professional with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Prioritization
  • Deadline-oriented
  • Microsoft Word
  • Strong writing skills
  • Exceptional phone skills
  • Microsoft Excel
  • Microsoft Outlook
  • Scheduling and calendar management
  • Recordkeeping
  • Meticulous and organized
  • Multi-line telephone skills
  • Interpersonal communications
  • Efficient and accurate
  • Organization and efficiency
  • Business operations understanding
  • Open and clear communicator
  • PC proficient
  • Service-oriented mindset
  • Detail-oriented
  • Multitasking ability
  • Professional and polished presentation
  • Multitasking and prioritization
  • Flexible
  • Project coordination
Experience
AIA Holdings Calabasas, CA Imaging Specialist 07/2018 to Current
  • Screens and greets visitors in a timely, courteous, and professional manner while upholding HIPAA Privacy and Security Standards;
  • Alerts a LifeCare employee when visitors arrive;
  • Monitors and verifies the visitor log-in/log-out process and distributes validation of appropriate visitors;
  • Coordinates the distribution of building access badges to employees and visitors;
  • Maintains the "Welcome Board" with the names of important visitors and new employees;
  • Coordinates, organizes, and distributes faxes from both the fax machine and computer;
  • Supervises the pick-up and drop-off of various Accounting Department materials;
  • Organizes and distributes incoming mail;
  • Maintains the Human Resources electronic calendar and keeps the Reception Desk Policy and Procedures Manual up-to-date;
  • Assists with planning and the coordination of employee weekly and annual events;
  • Provides additional project assistance and document editing for the Human Resources Department;
  • Monitors and coordinates the distribution of work anniversary gifts and recognition items with employees and their supervisors
  • Took accurate messages for staff and management to facilitate open and speedy communication
 ​
Lenny Krayzelburg Swim Academy West Los Angeles, CA Customer Service Representative 03/2016 to 07/2016
  • Answered multiple phone lines; 
  • Corresponded with potential clients through email;
  • Provided introductory information about both the program and the school;
  • Booked and cancelled appointments both in person and over the phone; 
  • Prepared and updated schedules for instructors, students, and staff;
  • Created excel spreadsheets for substitute instructors; 
  • Introduced families and students to assigned instructors; 
  • Filed, scanned, and copied documents and paperwork. 
L.A. Philharmonic Association Los Angeles, CA Customer Service Associate at the L.A Philharmonic Store 07/2015 to 07/2016
  • Greeted customers;
  • Processed phone orders;
  • Rung up items for customers;
  • Processed returns and exchanges;
  • Filed paper documents;
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  • Received new merchandise and tagged items.
Snapper Voice Studios Los Angeles, CA Freelance Instructor 09/2013 to 07/2016
  • Held weekly group lessons of students of various ages and experience;
  • Assisted with song repertoires that students were studying. 
UC San Diego Bookstore La Jolla, CA Customer Service Representative 01/2010 to 06/2013
  • Customer relations and retention;
  • Created excel spreadsheets to enter student ID's for the tracking of bookstore coupon usage;
  • Created labels through excel spreadsheets;
  • Processed returns, exchanges, and online and phone orders; 
  • Directed customers to appropriate departments and/or campus locations;
  • Stocked supplies and contacted customers with order information. 
Target Chula Vista, CA Customer Service/Floor Worker 06/2008 to 01/2010
  • Assisted customers with proper directions to specific items;
  • Organized inventory and labeled products; 
  • Contributed to sales plan set-up.
Education and Training
Bachelor of Arts: Music/Jazz Vocal Performance University of California, San Diego, San Diego, CA, United States
Master of Arts: Afro-Latin Music 2015 California State University, Los Angeles, CA
Activities and Honors
Phil Theta Kappa Beta Iota Kappa Chapter 
San Diego City College 
Member
Administrative Assistant - Composed and responded to emails pertaining to the organization; Informed prospective students and active members of meeting dates and upcoming activities; Assisted in planning and organizing group activities and fundraisers.
 
co-authored a novel - A Summer Haunting;
wrote and illustrated Sammy's Christmas Wish (a child's picture book)
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Professional Summary

Human Resource Director who adapts well to change with a strong reputation for establishing positive working relationships while supporting team members' growth and success.

Skills
  • Staff recruiting and retention
  • Superb interpersonal skills
  • Detail-oriented
  • Highly organized
  • Time managment
  • Complex problem-solving
  • Records management
  • Relationship building
  • Conflict management
  • Human Resource Management Systems
Work History
STNA/Activities Director | 01/1996 to 01/2003
Longmeadow Care Center - Ravenna, OH
  • Cared for residents with diagnoses such as respiratory failure, diabetes, Parkinson's disease, dementia, and Alzheimers disease.
  • Created a monthly calendar of events/activities to correlate with current resident capabilities
  • Completed the Activities section of the MDS
  • Implemented and updated resident care plans based on residents current needs
  • Assessed all new residents to determine their activities preferences and abilities
Human Resources | 01/2003 to 11/2016
Arbors at Streetsboro - Streetsboro, OH
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Addressed and resolved general payroll-related inquires.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Researched all payroll, COBRA, disability and FMLA issues.
  • Evaluated timecards for accuracy on the regular and overtime hours.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Conducted employment verifications and investigations.
  • Facilitated the criminal background check process for new hires.
  • Hired employees and initiated the new hire paperwork process.
  • Explained all of the human resources policies, procedures, laws, standards and regulations to each employee.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
Director Of Human Resources | 11/2016 to 06/2018
Avenue at Aurora - Aurora, OH
  • Conducted employment verifications and investigations.
  • Facilitated the criminal background check process for new hires.
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
  • Processed unemployment claims and acted as the company representative at unemployment hearings.
  • Oversaw the day-to-day processing of payroll for 100 employees, including review of timesheets and assisting department managers with managing labor budgets and overtime.
  • Bi-weekly payroll processing
  • Managing and tracking employee time off benefits.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Coordinated employment offers with management and extended offers to selected candidates.
Human Resources/Payroll Director | 06/2018 to 02/2019
Bath Creek Estates - Cuyahoga Falls, OH
  • Recruited and screened qualified potential employees.
  • Delivered friendly assistance with new hires throughout the interviewing and hiring process.
  • Organized and led  staff orientation and training to promote retention.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Researched and resolved time discrepancies.
  • Processed new hire paperwork and documents.
  • Responded to employee questions and requests for information in a timely and knowledgeable fashion.
  • Updated employee files with new details such as changes in address or salary levels.
  • Accurately calculated bonuses, salary increases and overtime.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Posted open positions both internally and externally.
  • Completed employee employment verifications and unemployment paperwork in a timely manner.
Education
Western Governors University (WGU) - Indianapolis, IN | Bachelor of Science Human Resources, 2020
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Education

American University, Washington D.C.

Major: Political Science      Minor: Philosophy & Gender Studies    

Graduation May 2018       GPA:  3.51

University Of Exeter, Exeter U.K.  Spring 2017

Area of Study:  British Politics & Humanities

Trinity High School, River Forest Illinois

Graduated with Honors May 2014 with an International Baccalaureate Degree

Professional Highlights

SOME, Inc. (So Others Might Eat) 

Aug 2018-July 2019

Advocacy & Volunteer Services Team Member

  • Represented SOME at public events sharing SOME's mission with intention to invite individuals to support SOME with their time, talent or treasure.
  •  Recruited, managed, trained, tracked & reported on  3000+ volunteers a year for various departments within the organization.
  • Organized & managed logistics of volunteer appreciation events.
  • Represented SOME at various coalition meetings, webinar and work groups with 17+ other non-profits and service providers in the DC area.
  • Tracked DC Council legislation related to SOME areas of interest reporting  back to management how SOME would be impacted.
  • Presented voter information to our members to ensure they are educated on how legislation /elections affects them & their rights.
  • Managed research for SOME on various topics including child endangerment laws, domestic violence report cards, advancing racial equity, food rx & volunteer streamlining reporting information to other SOME team members & departments.
  • Created infographics and flyers with critical information for SOME residents educating them on SNAP changes, voting, election results, budgets & how to testify on their own behalf.  
  • Assisted in assessing SOME's goals, its successes & where improvements are needed.

Point in Time Count

The Community Partnership January 2019  - Team Leader

  • Completed leader training and organized training of 20+ volunteers to reach out directly to the community to estimate number of people without housing in the DC area.

Cactus Cantina D.C. Aug 2017-May 2018 - Server

Itasca Country Club June 2017- Jan 2017 -  Server

  • Catered to private members and ensured all their needs were met.
  • Mastered food & drink pairings to recommend to members.

Ireland's Four Courts Aug 2015-Dec 2016 - Server

  • Thrived in a high volume setting serving up to 150 patrons per shift.
  • Responsible for opening & closing the restaurant and training all new hires.
Internships
Administrative & Human Resources Support | 06/2017 to 01/2018 Village of Itasca - Itasca, Illinois

Interned Monday-Friday in all departments.  Heavy concentration in Human Resources and supported staff with special projects requiring handling confidential information.  Responsibilities also  included supporting walk-in residents, processing payments, managing accounting software, and planning special village events. After interning there, I was employed part time with the same responsibilities and offered a full time position when I graduated.

Field Intern | 06/2014 to 08/2014 Suzy For Illinois Senate 24th District -

Contacted voters to educate them of Suzy Glowiak's (D) stance and plans for the 24th District.  Canvassed over 400 residents  in a Republican heavy county discussing her views compared to the opposing candidate.  Became proficient with canvassing applications, sending mass mailings and talking with constituents over the phone and in person.

Camp Counselor | 06/2011 to 08/2013 St. Pius X Grammar School - Lombard, Illinois

Supervised up to 30 children at a time ages 3-12 Monday - Friday from 8am-5pm.  Responsibilities included planning and executing field trips, preparing & serving meals while adhering to strict dietary needs, planning daily events while trying to incorporate fun/educational activities. Assisted in marketing the school mission.  Acted as supervisor when director was off site.  Learned the value of patience, creativity and the ability to respond to the needs of children that can change daily or even hourly.

Extracurriculars
American University - Washington D.C.

Take Back The Night - Food bank volunteer - Donated blood bi monthly - Election surveyor 2016 - Volunteered at S.O.M.E. - Taught Ethics course at Ron Brown High School in D.C. - AU Abroad Buddy.

Trinity High School - River Forest Illinois

Track & Field  and Cross Country 4 years

NHS Treasurer - Yearbook Staff - Micah 6:8 Club - Dominican Preacher - Retreat Leader - Awarded Dominican University Scholar - Board of Directors Leadership Scholarship - NHS Scholar - Spanish NHS - All Sports GPA Award 4 years - Special Student Ambassador for High Profile Donors & Events.


Professional Skills
  • Microsoft Word, Excel & Power Point
  • Outlook
  • Office Equipment - Phones, Faxes, Etc.
  • Community Building
  • Leadership
  • Planning & Organizing
  • Responsive & Quick Learner
  • Driven
  • Sense of Humor
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Professional Summary

Direct human resources operations with clear focus on meeting and exceeding organizational targets while maintaining compliance and employee satisfaction. Driven to maximize resource utilization and boost performance with proactive strategies.

Skills
  • Employee recruitment
  • Budget development
  • Team building
  • Organizational Development
  • Project Management
  • Staff training/development
  • Project planning and development
  • Staff management
  • Contract management
  • Human resources management
  • Strategic planning
  • Dedicated team player
Work History
HR Manager, 02/2019 to Current
Courtyard Properties Portland, OR
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
  • Created and implemented initiatives to improve employee engagement
  • Supported market expansion initiatives while implementing process improvements to execute demand analysis and drive bottom-line growth
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
  • Implemented Paycom
  • Educated new hires about different benefit plans
  • Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs
  • Represented organization at personnel-related hearings and investigations
HR Manager, 11/2017 to 02/2019
Kivel & Howard LLP Portland, OR
  • Structured compensation and benefits according to market conditions and budget demands
  • Used Paychex for employee document and payroll management
  • Developed succession plans and promotion paths for all staff
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Implemented training programs for new and existing employees
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
  • Developed company personnel policies, standard operating procedures and employee handbooks
  • Developed and facilitated all new-hire orientations.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
  • Established and monitored employee pay scales
  • Offered fair and equitable compensation by comparing current salaries with market pay
  • Managed the employee rewards programs.
  • Shadowed employees to determine an accurate description of the duties and skills required for each position.
  • Created reports and presentations
  • Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Collaborated with department managers to assess needs
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures
  • Represented organization at personnel-related hearings and investigations
  • Maintained schedules to ensure that key milestones were being met at every phase
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
  • Maximized category turnover through proactive management strategies
  • Kept meticulous records of all costs and expenses and analyzed that data against the budget
HR Assistant, 08/2015 to 11/2017
Dunn Carney LLP Portland, OR
  • Enforced company policy and procedures relating to all phases of human resources activity
  • Used Ultipro for employee document management
  • Facilitated all new-hire orientations
  • Built a comprehensive employee recruiting strategy
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
  • Managed the employee rewards programs
  • Conducted job analysis and job evaluations, resulting in quality job specifications
  • Audited workplace, employee and management policies and procedures
  • Conducted salary survey research for both exempt and non-exempt positions
  • Developed innovative new-employee orientation programs, including safety training
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database
  • Processed unemployment claims
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Generated and developed leads to acquire new clients
  • Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public
  • Coordinated presentations for customers detailing project scope, progress and results
  • Kept projects on schedule by managing deadlines and adjusting workflow as needed
  • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines
  • Recommended architectural improvements, design solutions and integration solutions
  • Collaborated with clients from concept through final delivery of product or service
  • Established compatibility with third party software products by developing program for modification and integration
  • Managed creative projects from concept to completion while managing outside vendors
Human Resources Coordinator, 07/2013 to 07/2015
Northwest Staffing Resources Portland, Oregon
  • Entered personnel and subcontractor data into a central database
  • Used Avionte for employee document management
  • Gathered personnel records from all employees from each department
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references
  • Addressed and resolved general payroll-related inquires
  • Supported human resources staff with new hire orientations and monthly departmental meetings
  • Implemented a tracking database for employee professional development and licensure renewal credits
  • Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws
  • Evaluated time cards for accuracy on the regular and overtime hours
  • Sent notices to employees and subcontractors regarding expiring documentation
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Completed employee employment verifications and unemployment paperwork in a timely manner
  • Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery
  • Coordinated and conducted new hire pre-interviews
  • Accurately prepared government compliance reports and proposal requests for employee data
  • Developed and facilitated job recruitment fairs
  • Promptly corresponded with all applicants and coordinated and conducted interviews
Education
MBA: General Management , 2017
Concordia University - Portland, Oregon
Human Resource Management Certificate: Human Resources, 2013
Portland State University - Portland, OR
Bachelor of Arts: Psychology and Sociology , 2012
Concordia University - Portland, OR