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Areas of Expertise
  • Understanding of HR policies
  • New hire processor
  • Policy and Procedures
  • Project management
  • Program Implementing
  • Recruiting
  • HRIS applications proficient
  • Analytical and Interpersonal planning
  • Personnel record maintenance
  • Detail and Result oriented
  • Microsoft Office skilled
  • Training and development
  • Organizational and planning skills
  • Communication skills
  • Data collection and analysis
  • Time management skills
  • Maintaining records
07/2017 - Current Program Management Specialist Mississippi Department of Child Protection Services | Jackson, MS
  • Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance's to clients.
    Assists county staffs in the development and utilization of resources necessary for carrying out programs
  • Assists with the supervision of activities involved in developing, planning, directing, and evaluating a wide variety of projects
  • Prepare, negotiate, and administer contracts, grants, and agreements associated with such projects; may establish review and evaluation procedures
  • Analyzes statutes, legal memorandum court decisions, and other data for use in program development
  • Directs and supervises the collection, maintenance, reporting, and publication of data regarding research and project activities, organizations, and personnel in the state as required by law
  • Develops, administers, and monitors the operation of program/project activities in a state agency
  • Coordinate program development and activities with agency divisions, which includes federal, state and local officials
03/2016 - 07/2017 School Attendance Officer Mississippi Department of Education | Jackson, MS
  • Maintained compliance of Mississippi Compulsory School Attendance Law code; 37-13-91. 
  • Conducted visits to the home or place of residence of a compulsory-school-age child 
  • Ensured and confirmed that parents abide by Parental Responsibility Laws.  
  • Counseled school-age children, parents, guardians and custodians on the importance of obtaining a High School Diploma.   
  • Filed and prepared complaints/petitions reports with the Youth Court and Courts of Competent Jurisdiction.  
  •  Enforced the Compulsory School attendance law by maintaining information concerning absenteeism and dropouts on public school and home schooled children.

02/2014 - 03/2016 Assistant Store Manager Loft Outlet | Pearl, MS
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Scheduled and delegated assignments based on team member strengths to optimize coverage and service levels
  • Motivated and inspired employees to achieve high performance
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Exceeded revenue objectives by promoting Loft Outlet's Store Cards to customers during service, account and sales follow-up calls
04/2013 - 06/2014 Human Resources Assistant Butler Snow LLC | Ridgeland, MS
  • Served as a point of contact with benefit vendors/administrators
  • HRIS and ADP management systems training experience
  • Scheduled job interviews and assisted in the interview and exit process
  • Ensured background and reference checks are completed
  • Processed payroll, which includes ensuring vacation and sick time are tracked in the system
  • Updated and maintained employee benefits, employment status and similar records
  • Maintained records related to grievances, performance reviews and disciplinary actions
2019 Master of Arts: Public Policy and Administration Jackson State University | Jackson, Mississippi

Concentration: Human Resource Management

2015 Bachelor of Arts: Political Science Tougaloo College | Tougaloo, Mississippi

Mississippi Department of Human Services

Human Resource Internship

May 2018 - March 2019

Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system

This resume is created in 7 minutes.

Versatile HR operations professional with a powerful combination of experience within business development. Champion of leveraging exceptional team leadership, motivation, and talent pipelines. Proficient in managing various aspects of business operations with a focus on HR practices. Strong background in hyper-growth startups, talent acquisition, performance management, benefits administration, and compliance.

Work History
HR Operations Manager Brut Media Inc. - New York, NY 06/2018 - Current
  • Direct day to day People Operations support including troubleshooting issues and serving as the escalation point for process and system issues.
  • Implement company employee tracking platforms to manage PTO and performance management.
  • Manage employee relations by conducting employee evaluations, handling conflict resolution, coordinating employee training, managing employee discipline and separations.
  • Enforce policies and procedures, manage employee benefits, and oversee compliance of benefit programs (Health Insurance, short & long-term disability, 401K, etc.)
  • Process non-immigrant visas and international visas for employees and interns ( J1, F1, OPT)
  • Manage company payroll platform to include time tracking, reviewing contractor payments and submitting commissions/bonuses.Process company expenses and reimbursements via Concur.
  • Act as an expert resource in the use and integration of social media and relevant technologies to support company sourcing and recruitment activities .
  • Develop, lead and maintain a high quality and progressive full cycle recruitment program including compensation analysis, job description development, interviewing candidates, candidate evaluation and selection with hiring managers, and salary negotiations.
Human Resources Manager Puffco Technologies - Brooklyn, NY 07/2016 - 03/2018
  • Maintained and enhanced the organization's human resources by planning, implementing, and evaluating employee relations and HR policies, programs, and practices.
  • Processed bi-weekly payroll for employees with ADP. Reconciled check deposits, company expenses, Workers Comp and Disability insurances.
  • Responsible for recruiting talented staff by developing and maintaining a healthy candidate pipeline. Managed candidates throughout the hiring process, from initial identification through offer acceptance.
  • Served as a liaison between management and employees by interpreting policies and procedures .Conducted investigations in accordance with company policy, state and federal laws.
  • Executed companywide conversion from ADP Run to TriNet Passport PEO Platform.
  • Performed accounting duties to include to A/R, A/P, managed international wires, processed commissions/bonuses and negotiated contracts.
Human Resources Manager Gramophone Media Inc. - New York, NY 01/2015 - 07/2016
  • Oversaw daily HR operations for staff  to include scheduling, payroll, employee relations and annual reviews. 
  • Provided comprehensive business and personal administrative support to Founder /Chief Creative Officer of PR agency.
  • Managed busy calendar; scheduled internal and offsite meetings and coordinated complex international and domestic travel arrangements including flights, accommodations, and ground transportation.
  • Reconciled and tracked monthly expenses including receipts, expenditures, and billing department codes.
  • Conducted staff meetings and served as de facto in-house HR policy specialist (possess extensive knowledge of policies and insurance information).  
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, and reconciliations.
  • Acted as a strategic change agent to push and implement constant improvement across the business.
Certificate : Strategic Human Resources Essentials Cornell University - New York, NY Current
Bachelor of Science: Global Media Communications NYU - New York, NY Sept 2010

  • MS Office (Word, Excel, PowerPoint, Outlook)
  • Project Manangement - Basecamp, Asana, Trello
  • Expense Management - Abacus, Concur
  • Payroll and Benefit Adminstration
  • Labor Relations and Compliance
  • PEO & HRIS - ADP Run, TriNet Passport, Justworks, BambooHR
  • Performance Management and Staff Development
  • Talent Acquisition and Retention
  • University Recruiting and Internship Management
  • Non-Immigrant visas and international permits
This resume is created in 7 minutes.

Accomplished and results-driven bilingual (Portuguese & English) Human Resources Director bringing 5 years experience in human resources management, organizational development, and training.

TransPerfect Translations International Inc. August 2019 to Current Human Resources Assistant
New York, NY

Created job postings for new hires and completed recruitment by outreaching within community organizations; conducting job interviews, screening applicants, corresponding with applicants, verifying references and training new employees on company policies and negotiations.

• Processed payroll in time and attendance system and administered benefits to ensure accurate payment and classification for employees.

• Entered employee records, tax information, garnishments, salary adjustments, and payments within the HRIS tracking system.

• Administered benefits for medical, dental, 401k, life insurance products; supporting open enrollment, employee questions, billing, and managing escalated issues.

• Managed employment paperwork, records, files, and maintained Safety and OSHA log.

• Provided lead support for special projects such as developing trainee programs and assembling benefit packets for employees.

• Conducted background checks, phone interviews, employment verifications, record maintenance, I-9, confidentiality, etc., of employees.

• Processed and analyzed human resource and payroll reports by extracting data.

• Increased employee retention by 50% through selective hiring practices and benefits.

TransPerfect Translations International Inc. May 2018 to August 2019 Vendor Manager
New York, NY

• Responsible for providing support through daily assistance with linguist support, database maintenance, vendor-related training, issues and questions

• Assist with departmental negotiations/ preferred pricing agreements with top vendors on an ongoing basis, as required

• Utilize data analytics and trending for early identification of performance issues, visibility into total external costs, dormant vendors, and language/client health
• Promote newly recruited and tested linguists to the appropriate production teams and oversee their training and onboarding into specialized subject matters and material types
• Collaborate and network with internal teams to establish and maintain excellent relationships with contract translators, proofreaders, production staff and internal quality managers globally

Managed all aspects of relationships with publisher to achieve revenue and profitability goals.

Drove initiatives across cross-functional teams to improve vendor and customer experience while meeting tight deadlines.
Developed and executed negotiation strategy to achieve financial goals for books business.
Partnered with vendors to resolve chronic issues including data quality, transportation and automation of feeds.
Established an improved system for reviewing Nielson data on a weekly and annual basis.
Developed a standardized reporting process for deals reporting, and worked with cross-functional partners to develop updated standards for nominations.
Conducted financial analysis and identified business opportunities in assigned categories of travel and calendars to reach growth targets.

Experimento Intercambio Cultural January 2015 to August 2017 Sales Consultant
Sao Paulo, Brazil

• Ranked in top 5% of 175+ sales representatives nationwide for 6 consecutive quarters. 

• Used consultative sales method to increase sales volumes by 150% in 2017

• Responsible for sales forecasts on a daily, weekly, and quarterly basis - forecasting accuracy above 85% 

• Upsold services and enhanced customer experiences by explaining all aspects of travel options

• Conducted in-person presentations, meetings, and promotion of events to prospective clients

• Attended and hosted networking events to promote international trips

• Advised customers with the necessary information about Travel Documents, Insurance, and any other important information

• Visited and toured prospective language schools in Europe, United States, and Canada

• Created invoices, managed customer database, solved customer service and vendor problems

MaxHaus March 2014 to August 2014 Financial Analyst/Accounts Payable Analyst
Sao Paulo, Brazil

• Processed 500+ daily invoices, check requests and wire transfer of foreign and domestic currency averaging total daily payments of 500K-1M

• Assisted procurement in matching purchase order to sales and expenses

• Monitored the status of discrepancy invoices and accounts payable reconciliations

• Coordinated with vendors regarding remittance details and payment issues

• Ensured that accounts were reconciled and vouchers were processed timely and accurately

• Researched chargebacks stemming from returns, credits and/or short payment of invoices

• Responsible for assisting the major vendors team in reaching their monthly, quarterly, and yearly discrepancy goals

Studied English Abroad in Canada February 2013 to April 2014
Amplicabos Indústria Comércio e Representações LTDA June 2007 to January 2013 Director Of Human Resources
Sao Paulo, Brazil

• Managed all HR functions for two locations (Sāo Carlos / SP, Jaraguá / SP) for 450 employees

• Reduced company turnover from an annual average of 27% to 15.3% by improving company culture and engagement by re-designing human resources function to align with strategic direction

•Improved employee engagement by 12% by introducing performance based awards, and an annual employee engagement survey; created/improved and implemented various practices and polices based on the results of the survey

• Selected as Lean Champion to introduce Lean methodology to the organization

• Recruited/interviewed candidates for hire, prepared new hire packets, conducted employee reviews, termination, and exit interviews

• Managed the creation and administration of: human resources policies/procedures, regulatory training, employee relations, performance management, talent management, talent acquisition and staffing, training and development, and new hire orientation

• Managed, procured, and administered compensation and benefit programs

Education and Training
Pontifícia Universidade Católica de São Paulo Bachelor of Science: Audiology/Audiologist and Speech-Language Pathology/Pathologist

• Fluent in English and Portuguese

This resume is created in 7 minutes.
Human Resources Assistant with nine-year background in employee management, hiring, training, payroll, and benefits. Highly detail-oriented and organized.
  • Hiring and retention
  • Training and development
  • Recruiting
  • Compensation/payroll
  • Employee relations
  • Personnel records maintenance
  • OSHA inspections
  • Exceptional interpersonal skills
  • Staff training and development
  • New employee orientations
  • Microsoft Office Suite expert
  • HR policies and procedures expertise
Human Resources Assistant Jun 2015 to Current
Advanced Pain Management Kenosha, WI
  • Recruited and interviewed applicants
  • Advised managers on organizational policy matters and recommend needed changes
  • Conducted new employee orientation to foster positive attitude toward organizational objectives
  • Identified staff vacancies and recruited, interviewed and selected applicants
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
Author Apr 2013 to Current
Self Published Author Kenosha, WI
Self-published two eighty thousand word best selling books
Proofread and reviewed all print and electronic content for correct grammar and adherence to house style
Updated website content including contact information, articles, and services
Implemented SEO strategy
Closely monitored press and wrote responses to significant developments
Participated in all stages of manuscript preparation and book production
Human Resources Liasion Sep 2008 to Sep 2014
Dental Associates Kenosha, WI
Conducted telephone and onsite exit interviews for all employees
Explained human resources policies and procedures to all employees
Answered employee questions during the entrance and exit interview processes
Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths
Selected and interviewed candidates for all available positions
Created job descriptions to attract a targeted talent pool within the market wage range
Worked on 401(k) administration, FMLA and workers' compensation claims and benefits
Managed over sixty personnel files according to policy and federal and state law and regulations
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals
Education and Training
Human Resources University of Nevada, Reno Reno, NV
This resume is created in 7 minutes.
More than 20 years of progressive administrative experience across diverse industries with verifiable track record of punctuality and work diligence, combining sound time and resource management skills to implement operational initiatives and to enhance productivity, superior client services, and overall bottom line performance. 
  • Excel at scheduling meetings, coordinating travel, and managing all essential tasks.
  • Impeccable communication skills; able to manage stressful environments and enforce workable solutions.
  • Strong supervisory, organizational, and time-management abilities
  • Accustomed to maintaining the highest workload in a fast-paced and time-sensitive environment.
  • Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals.
  • An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.
  • Mastery in Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word) BoA Works, Concur, Egencia, Sharepoint, Visio
Professional Experience
ARGO GROUP San Antonio, Texas Executive Assistant/Accounting Coordinator 12/2013 to 09/2017

Provided exceptional administrative and business support to the Senior Vice President/CFO and four direct reports of the Finance and Accounting Department.

  • Managed complex and frequently changing travel arrangements which included booking international and domestic flights, hotel accommodations, ground transportation, and coordinated pre-planning of trips.
  • Created and processed expense reports reflecting supporting documents and budget code indexes.
  • Researched, prepared, and proofed briefing materials, presentations, reports, and spreadsheets, distributed announcements, and coordinated conference rooms/facilities for all executive meetings. 
  • Managed extremely demanding Company Travel Program and negotiated discounted rate contracts with hotels and rental car agencies.
  • Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information and referrals.
  • Functioned flawlessly as Company Trainer for the Argo Travel Program and oversaw transition from legacy software program to new travel tool.
  • Corporate Credit Card Manager and company liaison with Bank of America.
LOCKHEED MARTIN Fort Bragg, North Carolina Logistics Management Analyst 06/2011 to 07/2013
  • Provided contract support for corporate-level management functions.
  • Held a Top-Secret SCI clearance.
  • Conducted client interviews and established automation requirements.
  • Prepared process charts, conducted process analysis, and created user stories.
  • Performed Q&A functions, verified new development, conducted regression analysis, and reported/tracked development issues.
  • Developed and tracked recommended enhancements. 
  • Assisted in document development and review.
PERSONNEL PROCESSING BRANCH, ID CARD FACILITY Fort Bragg, North Carolina Human Resources Assistant 12/2009 to 05/2011
  • Maintained 100% accountability, control, verification, and issuance of Common Access Cards and Teslin cards for Active Duty, USAR, ARNG, retirees, dependents, DoD civilians, and contractors.
  • Issued identification tags and Geneva Convention Cards to deploying military and civilian employees.
  • Provided customer service, reviewed correspondence, answered telephone calls, scheduled appointments, and greeted customers.
TRIPLER ARMY MEDICAL CENTER Honolulu, Hawaii Senior Supply Technician 07/2006 to 05/2008
  • Established and maintained an excellent record of performance providing logistical direction to a new organization serving wounded soldiers.
  • Authored written guidelines for Supply Technicians.
  • Selected as the Alternate Billing Official for the Government Purchase Card Program.
  • Maintained a database of the organization's capital property and conducted surveys to ensure total accountability.
  • Provided training and guidance to peers and superiors on supply management and accounting systems. Received personal recognition for Excellent Service to the Warrior Transition Battalion.

Workforce Management Technician – Provided administrative assistance to the Commanding General of the Pacific Regional Medical Command (PRMC).

  • Reviewed all Human Resource Management directives, policies/procedures, and updated senior staff on applicable changes.
  • Performed administrative duties and maintained filing systems.
  • Produced and disseminated to Medical Center Commander and Staff executive correspondence, spreadsheets, information papers, and data reports. 
  • Awarded Achievement Medal for Civilian Service for training over 700 PRMC staff members on the new performance appraisal application.
  • Received the Commanders Award for Civilian Service for exemplary service.

Human Resources Assistant – Functioned as Records Manager for more than 1,500 officers and enlisted soldiers.

  • Entered data, queried, filtered, and extracted information in multiple military personnel database systems and commercial programs.
  • Consistently exceeded performance standards and received Excellence Ratings on every annual Performance Review. Transition Battalion.

Military Service
Completed service with an Honorable Discharge. Established and maintained an excellent record of performance as an Administrative Specialist in various Installations in North Carolina, Korea, Oklahoma, and Panama.
  • Excelled in written communications and provided administrative support to the Command Section.
  • Prepared and reviewed executive correspondence, maintained the commander's calendar, tracked unit time-sensitive documents, scheduled appointments/meetings, and responded to technical requests for information.
  • Made all accommodations for VIP visitors, set up conferences, and made travel arrangements. Functioned as Program Manager for Battalion Military Awards and trained and led subordinates in administrative support activities.
Education and Training
Bachelor of Science: Business Administration The University of the Incarnate Word
  • Completed 100 credit hours
  • Six Sigma Training, Yellow Belt Certification
  • Leadership Development Course
  • Time Management Workshop
Civic Involvement
San Antonio Stock & Rodeo, Committeeperson (Golf and Western Art),Chalk-It-Up, San Antonio Art Event, Volunteer