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Professional Summary
Accomplished people champion with expertise in recruitment and talent management, training and development, performance management, leadership development, recognition and retention programs, employee relations, and employee engagement.  Strategic planner with strong communication skills and attention to detail.
Skills
  • Talent Management
  • Employee Relations
  • Employee Engagement
  • Recruitment and Retention
  • Performance Management
  • Training and Development
  • Work History
    Senior Content / Sales Enablement Manager Jul 2015 - Nov 2017
    CISCO SYSTEMS, INC
    • Managed a team of marketing / enablement specialists who developed, deployed and managed demand generation activities on behalf of and with channel partners.
    • Defined the Global Services Partner marketing strategy, including market analysis, segmentation, competitive intelligence, positioning, value proposition and marketing tactics. 
    • Drove product adoption through digital customer engagement programs, targeting key milestones in the buying lifecycle.  Results included accelerated adoption, simplified renewals and increased upsell opportunity.
    • Led a Services re-branding campaign to 60,000+ channel partners, including vendor management, digital strategy and marketing materials, internal and external messaging, and internal communications coaching.
    Human Resources Business Leader Mar 2013 - Jul 2015
    COMCAST
      • Provided professional, proactive, exemplary and transparent talent assessment and consultancy to management and leadership at various levels, including morale and productivity improvement opportunities, time management best practices, core-competence benchmarks, code of ethics observations, behavior gaps, and development recommendations.
      • Designed management and supervisory skills training: performance coaching, performance management, communication, leadership competencies and change management.
      • Developed a Division On-Boarding program resulting in a year-long new hire assimilation process, including training and development for all new managers and employees in a cohort environment.
      • Consulted and coached managers and employees through employee relations, policies, laws and regulations, and conflict resolution.
      • Assessed job duties and responsibilities in conjunction with current market and wage trends. Recommend appropriate salary grades and guidelines.

       

    Human Resources Business Partner Nov 2011 - Mar 2013
    OVATION BRANDS
    • Developed and implemented talent acquisition staffing strategy to identify, recruit and retain top talent. Assured the organization's growth by integrating talent acquisition strategies and plans with the Company's organizational objectives.
    • Consolidated HR functions previously managed by several different departments into single organization to manage all generalist affairs. Trained 2 HR assistants.
    • Created and implemented a talent ranking matrix and Performance Management plans.
    • Conducted salary survey research for both exempt and non-exempt positions.  Established equitable compensation packages by comparing current salaries with market pay.
    Director of Human Resources / Senior Human Resources Manager May 2009 - Jun 2011
    EINSTEIN NOAH RESTAURANT GROUP
    • Supervised all HR programs/policies including: talent cultivation, performance management and merit review process, training and development, employee relations, recruiting, succession planning, and employee legal/compliance items.
    • Managed 5 direct reports to drive all HR functions.
    • Designed and developed a nation-wide internal leadership training program. 
    • Developed, communicated, and took action on monthly, semi-monthly and ad hoc reports to include: turnover, churn, succession plans and open requisitions.
    • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
    Senior Human Resources Manager Nov 2005 - May 2009
    PANDA RESTAURANT GROUP
    • Leadership role providing HR support to 220 restaurant locations across the West Coast.
    • Sole recruiter for 51 Managers in a 2-year period of time.
    • Orchestrated the execution and development of succession planning to optimize future business talent.  32 individuals were identified, developed and promoted to leadership roles.
    • Responded to allegations of harassment, discrimination, employee disputes grievances and other sensitive issues.
    Education
    Master of Arts: Curriculum and Instruction University of San Diego San Diego
    Curriculum and Instruction
    Bachelor of Arts: Sociology University of California San Diego
    Sociology
    This resume is created in 7 minutes.
    Professional Summary

    Accomplished Human Resources Professional  proactive in meeting company issues head-on with a creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.

    Skills
    • Human resources management
    • Risk management
    • Labour Laws/ESA/MOL/Human Rights
    • Microsoft Office proficiency
    • Recruitment strategies
    • Training programs
    • Succession planning
    • Conflict resolution
    • Multitasking abilities
    • Equal opportunities facilitation
    • Analytical skills
    • Contract negotiation
    • Compensation and benefits
    • Company organization
    • Payroll coordination
    • Employee relations
    • Strong communication skills
    • Labour Relations with Various Unions
    • Organizational development
    • Workforce improvements
    • HRIS proficiency
    • Extremely organized
    Certifications

    Introduction to Auditing-Health and Safety Ontario,  QUOTA Sales Training, Level 1 & 2, Business Writing, Management and Team Development-8 Steps to Coaching, Development Dimensions Leadership Training- 8 Leadership Modules, WSPS-Due Diligence Supervisor Training, Pursuing Executive & Personal Coach Accreditation

    Relevant Work History
    Human Resources Manager 09/2018 to Current
    XTC Logistics Inc Breslau, ON
    • Instructed senior leaders on appropriate employee corrective steps.
    • Conducted company-wide town hall meetings to convey updates.
    • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.  
    • Implemented the new-hire program by incorporating training initiatives while resolving operational challenges.
    • Streamlined HR efficiencies and coordinated new hire orientations while providing onboarding and training for  new employees.
    • Automated office operations while managing office expenditures, resulting in 25% savings.
    • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
    • Developed succession plans and promotion paths for all staff.
    • Structured compensation and benefits according to market conditions and budget demands.
    • Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
    • Recruited top talent to maximize profitability.
    • Created and implemented initiatives to improve employee engagement. 
    • Helped department leaders devise ways to fairly assess employee performance and develop improvement plans.
    • Led a comprehensive safety training for  staff members.
    • Administered compensation, benefits and performance management systems and safety and recreation programs.
    • Developed new process for employee evaluation which resulted in marked performance improvements.
    • Created, delivered and trained staff on  current legislation, regulations and policies, bringing the company up to Legislation standards.
    • Managed two direct Reports and supported all Leadership Team of 6 Managers and 50 staff.
    Human Resources Delivery Partner 04/2018 to 09/2018
    Weston Bakeries Limited Ontario Toronto, ON
    • Collaborate with assigned business units and appropriate corporate functions to meet overall location, region or business unit goals and objectives
    • Support employee engagement efforts across the enterprise to reduce turnover rates while enhancing employee productivity
    • Execute action plans to introduce and reinforce desired culture
      Ensure optimization of annual site/regional labor costs (overtime, temporary labor, compensation, work schedules, etc.)
    • Guide leaders on desired staffing and organizational structure models to maximize efficiencies
      and effectiveness 
    • Hire, onboard, and develop critical managerial talent
      Drive HR standardization, processes, and efficiencies across regional footprint and/or business unit
    • Ensure manager engagement in appropriate managerial practices, processes, tools, and systems
    • Drive Human Capital Planning: Develop and implement HR solutions that drive performance improvement and support the short- and long-term business objectives
    • Drive manager accountability for effectively fulfilling the Role of the Manager (e.g., development,performance management, succession and talent management, and pay for performance)
    • Work proactively with managers and leaders to evaluate and prepare for future talent needs
    • Serve as a change management leader, effectively preparing managers and leaders to drive change
    • Facilitate mergers, acquisitions and divestitures (as needed)
      Engage internal partners (e.g., HR COEs) as appropriate to ensure opportunities are addressed systemically and consistently, with a focus on creating a culture of continuous improvement
    • Participate in and/or lead specific projects, as assigned
    HR Consultant-Various Contract Roles 07/2017 to 04/2018
    Trillium Interim Staffing /Randstad /Dimplex North America
    • Advised management on the administration of human resources policies and procedures.
    • Served as internal consultant by analyzing a company's current HR programs and recommending solutions.
    • Developed, revised, and implemented HR policies and procedures.
      Ensured HR programs and services were in compliance with established policies and procedures and provincial/federal laws and regulations.
    • Prepared and maintained reports related to specific HR projects.
      Assisted with the development and coordination of recommended changes regarding workflow.
    • Developed methods for compiling and analyzing data for reports and special projects.
    • Conducted audits of HR activities to ensure compliance.
    • Presented and created training sessions related to specific HR programs.
    Employee Relations Manager 10/2015 to 06/2017
    Barco Materials Handling Ltd./Cherry Forest Products
    • Developed policies and procedures applicable to the human resource needs of the Company, Including Safe Operating Procedures, Lock out Tag out
    • Responsible for all Recruitment and Talent acquisition activities
    • Recommended, and facilitated on the development and initiation of training programs on employee relations, safety, and other organizational development initiatives. (Employment Standards, Workplace Health and Safety, Human Rights, Ministry of Labour)
    • Advised and facilitated in developing, planning, directing, and implementing procedures to produce effective and efficient management of the employee relations function.
    • Provided guidance to managers, supervisors, and employees regarding laws, regulations, policies, procedures and practices related to employee relations matters.
    • Facilitated communication among employees and management by providing guidance and consultation regarding problem solving, dispute resolution, regulatory compliance, litigation avoidance and strive to resolve internal conflict informally through appropriate conflict management and mediation techniques.
    • Managed and oversaw the Company's performance evaluation process (initial probation process and annual evaluations), including recommendations for process improvement as well as implementation.
    • Directed improvements in safety, product quality, service and cost efficiency.
    • Escalated safety and quality issues and initiated remedial actions promptly.
    General Manager / Operations Manager-Events 02/2014 to 10/2015
    The Marconi Club of London
    • Hired employees and initiated the new hire paperwork process.
    • Addressed all employee harassment allegations, work complaints and other concerns.
    • Planned events from start to finish according to requirements, target audience and objectives
    • Sourced and negotiated with vendors and suppliers, and obtained permits as applicable
    • Was responsible for all hiring personnel (DJs, waiters etc.) and coordinate all operations
    • Lead promotional activities for the event, and Supervised all staff (event coordinators, caterers etc.)
    • Approve all aspects before the day of the event, and ensured event is completed smoothly and step up to resolve any problems that might occur.
    • Analyze the event\'s success and prepare reports, for continuous improvement initiatives.
    • Developed and implemented personnel policies and procedures.
    • Identified individual development needs with appropriate training.
    Operations Manager 02/2011 to 02/2014
    Bear Creek Golf and Country Club
    • Planned, assigned, and supervised a group of subordinates engaged in the business operation and management of the golf club
    • Developed active and effective public relations and promotional programs for the purpose of stimulating local, regional, and tourism interest in the facility including Catering and Events
    • Developed and administered policies and procedures for golf club operations as approved by the Owners, including fees, tee times, tournaments, and general club play to ensure optimum use of club facilities.
    • Selected, trained, scheduled, supervised, and evaluated employees under my responsibility.
    • Managed the collection, accounting, and deposits of golf club revenue and maintained comprehensive activity reports.
    • Provided leadership and direction in the development of short and long range plans; gathered, interpreted, and prepared data for studies, reports and recommendations; coordinated department activities with other departments and agencies as needed.
    • Hired employees and initiated the new hire paperwork process.
    • Organized new employee orientation schedules for all new hires.
    Lead Generation Manager-Contract 02/2007 to 02/2008
    Four Seasons Sunrooms
    • Implemented marketing strategies which resulted in 12% growth of customer base.
    • Analyzed departmental documents for appropriate distribution and filing.
    • Performed initial client assessment and analysis to begin research process.
    • Developed new process for employee evaluation which resulted in marked performance improvements.
    • Coordinated and participated in promotional activities and trade shows.
    • Collaborated with developers, advertisers and production managers to market products and services.
    • Developed pricing strategies while balancing firm objectives with customer satisfaction maximization.
    • Worked with the communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
    Operations Sales Manager 03/2004 to 01/2007
    Osprey Media Group
    • Recruitment, training and development of all New hire staff and created, documented and delivered all Policies and Procedures for our new Sales Centre
    • Created, developed and maintained Advertising Operations processes, best practices, and training documentation.
      Managed a team of classified advertising technology experts and newspaper paginators
    • Ensured all Service Levels and Quality standards are were being met by my team in line with Customer Service expectations and Corporate objectives
    • Managed all Staff, Payroll and attendance management, including all coaching, mentoring, progressive management of all Employees
    • Responsible for 1.5M in monthly revenue budgets; worked with Director on forecast reports and sales analysis reports
    • Met all customer call guidelines including service levels, handle time and productivity.
    • Championed quality initiatives.
    Relevant Accomplishments
    • Increase attendance rates by 12% in the first year from high turnover manufacturing environment
    • Reduced "cost of hiring" through participating in various Government Sponsored programs. (Over 150K in Savings over 1 year)
    • Managed Safety Program in a Manufacturing environment, obtained 18K in credit from WSIB
    • Reduced employee turnover by 10% by implementing various employee engagement programs, and promoting  training and career development initiatives
    • Created, Documented and Deployed a Safe Return to Work Program for the "No loss time" initiative  
    • Interviewed, hired and trained team of two direct reports, increasing company's productivity and client acquisition rates through various training and recruitment strategies
    • Created all SOP's for 25 acre Sawmill on all machinery, and processes 
    • Created Documented and Deployed all Health and Safety Training, and Policies and Procedures related to Legislation Requirements 
    Education
    Diploma: Business Administration Management 1993 Seneca College - Newnham Campus - Toronto, ON, Canada
    Certification: Food Services -Dietary 2015 Fanshawe College - St. Thomas/Elgin Regional Campus - Saint Thomas, ON, Canada
    This resume is created in 7 minutes.
    Summary

    Motivating and talented high school Mathematics Instructor. I am driven to inspire students and faculty to pursue academic as well as personal excellence. My goal is to strive to create a challenging and engaging environment in which individuals become life-long scholars and educators.

    Skills
    • Innovative teaching methods
    • Accomplished researcher in the STEAM classroom
    • Accomplished academic advisor
    • Engaging public speaker
    • Effective use of multi-media teaching tools
    • Science and Graphing calculator
    • Quick Books proficiency
    • Excel
    • Word
    • Google Calendar
    • Finance 2000
    • Destiny
    • Natural leader
    • Innovative thinker
    • Committed to cultivating student leadership
    • Exceptional written and verbal communicator
    • Data Wise
    • Internet
    • Quick books
    • Quicken Financial
    • MS Office
    • Mac applications
    • Windows Typing Certification
    • Developing classroom SLOs
    • Problem definition
    • Developing a unique project plan
    • Identifying alternative solutions
    • Implementing the desired course of action
    • Monitoring results
    Experience
    08/2018 to 06/2019
    Mathematics Teacher Twin Rivers Unified School District McClellan, CA
    • Classroom of 9 to grades 12
    • Used variety of teaching techniques to encourage student critical thinking and discussion in 9-10 grade mathematics course
    • Developed lesson plans to teach course materials according to schedule
    • Aligned classroom instructional strategies with distcirct, state and national requirements
    • Customized instructional plans to meet needs of different students
    09/2016 to 07/2018
    Mathematics Instructor And Math Committee Chair United Auburn Indian Community Tribal School Auburn, CA

    Communicated effectively with educators from various grade levels.

    Build and control mathematics curriculum for classroom management throughout the school's mathematics.

    Supported students in developing strategies for individual needs and classroom group dynamics.
    Wrote daily and weekly lesson plans.
    Implemented programs to encourage student participation.
    Applied the positive reinforcement method to redirect negative behaviors.
    Conducted small group and individual classroom activities based on differentiated learning needs.

    Created lesson plans in accordance with state curriculum and school-wide curriculum standards.

    Worked outside normal hours to be available to answer parent and student questions.

    Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
    Delegated tasks to teacher assistants and volunteers.
    Implemented remedial programs for students requiring extra assistance.

    Identified early signs of emotional, developmental and health problems in students and followed up with parents.

    Elementary Algebra to differential equations and linear algebra as well as geometry and statistics.

    08/2013 to 06/2016
    Substitute Teacher Western Placer Unified School District Lincoln, CA

    Observed and assessed student performance and kept thorough records of progress.
    Managed classrooms of over 30 students during the absence of assigned teachers.
    Implemented a variety of teaching methods such as lectures, discussions and demonstrations.
    Established clear objectives for all lessons, units and projects.
    Encouraged students to persevere with challenging tasks.
    Set and communicated ground rules for the classroom based on respect and personal responsibility.
    Tutored children individually and in small groups to help them with difficult subjects.
    Taught after-school and summer enrichment programs.
    Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
    Established positive relationships with students, parents, fellow teachers and school administrators.
    Mentor and counseled students with adjustment and academic problems.
    Took appropriate disciplinary measures when students misbehaved.

    08/2012 to 06/2013
    Mathematics Instructor Heritage Peak Lincoln, Ca Conducted small group and individual classroom activities based on differentiated learning needs.
    Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
    Applied the positive reinforcement method to redirect negative behaviors.
    Assisted children per station during small group learning periods.
    12/1998 to 07/2008
    Human Resources Manager Peoples Chrysler Folsom, Ca

    Reviewed federal and state laws to confirm and enforce company compliance.
    Created organizational flow charts and career path reports to evaluate employee compensation information.
    Designed the employee performance evaluation process and merit program.
    Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues.
    Created and implemented the exit and interview program process.
    Advised top management on appropriate employee corrective actions.
    Created and modified job descriptions within all departments.
    Worked with senior-level management to create fair and consistent HR policies and procedures.
    Developed employee handbooks, including design and layout.

    Education and Training
    2017
    Masters of Education: STEAM University of San Diego San Diego, CA, United States
    2013
    Bachelor of Science: Secondary Edu., Mathematics Grand Canyon University Phoenix, AZ
    Business Management Mountain State University Beckley, WV, US
    Certifications

    Social-Behavioral

    CITI Program

    Human Subjects Research

    09/04/2016

    09/04/2019

    Biomedical Researchers

    CITI PROGRAM

    Human Subjects Research

    01/01/2017

    01/01/2020

    Belmont Report and CITI Course Introduction

    CITI PROGRAM

    Faculty Advisor

    06/19/2017

    06/18/2020

    This resume is created in 7 minutes.
    Career Profile

    Certified Human Resources Professional with extensive background processing payroll and establishing policy and procedure, as well as training standards for + employees, including union and non-union workforces. Seeking to bring a strong work ethic, desire to continually learn and improve, and engaging interpersonal communication to a vibrant HR or finance team.

    Qualifications
    • Payroll Administration utilizing ADP, Oracle and Paylocity software systems
    • Employee Benefit and Compensation
    • Policy Development and Implementation; Employment Practice and Procedures
    • Employee Communications and Events
    • Excellent Judgement/Problem Solving Skills with High Level of Detail and Accuracy
    • Strong Time Management and Ability to Prioritize Multiple Tasks
    • Self-Motived; Dependable; Leadership and Teamwork Skills
    Professional Experience
    Human Resource Generalist 04/2019 to Current Protective Industrial Products, Inc (PIP) Latham, NY
    • Process weekly payroll for 400+ employees in multiple business units throughout US via ADP Workforce Now; and maintain HRIS system to ensure employee profiles and personnel files are accurate and current
    • Enter weekly payroll, tax and 401(k) journal entries, as well as relevant benefit-related entries and monthly accruals in accounting software; Reconcile payroll account balance sheet monthly within defined time frame for month close
    • Assist in the development of annual benefit offerings for organization
    • Participate in the planning, coordination and execution of fully integrating newly acquired companies into the Corporate payroll system and benefit plans
    • Provide support to the HR Team and support department goals and initiatives
    Payroll Administrator 02/2018 to 04/2019 Albany Molecular Research Inc. (AMRI) Albany, NY
    • Process weekly and biweekly payrolls for 1,500+ employees in multiple business units throughout US via ADP Workforce Now
    • Run Oracle to ADP payroll interface, Validate extract process and results in output file; Ensure pay details are accurately transmitted to ADP
    • Review and process employee disability payments; Perform timecard hours reconciliation; Detect and resolve payroll discrepancies
    • Manage ADP filing processes for Federal, State and Local tax jurisdictions; Respond to Agency tax inquires; Maintain internal controls to confirm compliance according to regulations.
    Human Resources Director 08/2008 to 01/2018 Saratoga Regional YMCA Saratoga Springs, NY
    • Lead implementation on two payroll/time and attendance systems (ADP & Paylocity). Worked directly with the company throughout entire process, including demos, selection, integration and system maintenance
    • Supervised HR Assistant/Payroll Clerk to create strong position knowledge, understanding and confidence to develop a stable and trusted department
    • Established, enforced and monitored payroll-related policies, procedures and regulations to ensure adherence to state and federal compliance, as well as organizational guidelines, and to improve the overall operation and effectiveness of the association. Oversaw hard and soft file systems and maintenance of employee records to ensure accuracy
    • Responsible for all benefit programs, plan communication, enrollment and administration, to include health, disability, workers comp and unemployment
    • Supported 600+ active non-exempt employees and exempt supervisors (525 PT, 75 FT) with payroll inquires, policy explanation, and portal access
    • Oversaw talent management, including training and leadership development, performance appraisal programs, recognition and employee communication. Responsible for processing background screenings, establishing onboarding procedures and hosting orientation
    • Provided assistance and resolution to employees and supervisors with questions and workplace problems. Served as a resource and participated in various leadership groups and staff committees
    HR Assistant 10/2007 to 08/2008 Saratoga Regional YMCA Saratoga Springs, NY
    • Responsible for all facets of bi-weekly payroll processing for 400+ employees, including relevant audit and reconciliation reports
    • Maintained payroll/time and attendance systems and personnel files. Processed all data changes, to include increases and pay adjustments, tax withholdings, garnishments, and benefit premiums
    • Implemented the association's first electronic timekeeping process
    • Responded to and resolved employee inquiries regarding payroll and timekeeping errors, questions and concerns
    • Provided administrative support to CFO and HR Director.
    Certifications
    eCornell
    Human Resources Practices - Achieved November 2010
    HR Certification Institute
    Professional of Human Resources (PHR) - Active through July 2019
     
    Society for Human Resource Management 
    Certified Professional (SHRM-CP) - Active through July 2018
    Career Accomplishments
     
    Association of YMCA Professionals Northeast Conference
    Conference Chair, 2016
    Committee Member, 2009-2015 ​​
    • Northeast Conference Program Chair, 
    Recognitions
     
    Saratoga Convention & Tourism Bureau
    Hometown Ambassador, 2017
    Community Involvement
     

    Dake Foundation for Children, 2014 - 2018

    Board Secretary
    Co-Chair, Child's Play fundraiser, April 2016
    Committee Member, Child's Play fundraiser, 2015 - 2017
    ​​