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I have experience in the Social Work field. I have exceptional people skills and have worked with clients from diverse backgrounds.I am results driven. I have computer skills and case management skills. I desire a challenging role helping others to reach their goals.

  • Client-focused
  • Quick learner
  • Results-oriented
  • File/records maintenance
  • Microsoft Office
  • Computer proficient
  • Adapt to changes quickly
  • Follows policy well
  • Attention to detail
January 2019 to Current
Lenoir County Social Services Kinston, NC Income Maintenance Caseworker II
  • Interview clients applying for public assistance programs
  • Plan and organize caseloads to ensure timely eligibility determinations weekly
February 2007 to September 2017
Pitt County Social Services Greenville, NC Human Resources Coordinator III
  • Supervised the Subsidized Child Care Program
  • Communication with clients daily to answer case specific questions and address concerns
February 1993 to January 2007
Pitt County Social Services Greenville, NC Social Worker II
  • Acted as liaison between clients and community agencies to arrange for assistance in child care for clients
  • Interviewed clients individually and in family groups to determine what services would best address specific needs
October 1989 to January 1993
Pitt County Social Services Greenville , NC Income Maintenance Worker II
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Determined eligibility for programs
Education and Training
Pitt Community College 1
Winterville, NC, United States
attended 1
East Carolina University
Greenville, NC, United States
Social Work, BSW 1989 Bachelor of Science
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A highly motivated resourceful individual with a high school diploma seeking to work in an entry-level capacity as a customer service professional in a dynamic organization. 
BART Oakland, CA Human Resources Intern 11/2017 to 12/2017 Responsibilities included but are not limited to: Provided general administrative and clerical support. Received and sorted mail and deliveries. Organized conference room and created interview panel. Monitored and maintained office equipment. This position required the ability to pay attention to details, reliability, and taking initiative. 
Training Grounds Cafe Oakland, CA Cafe Associate 05/2016 to 10/2017 Responsibilities included but are not limited to: Greeted patrons as they entered the dining area, delivered food to customers with a smile. Collected and returned dirty dishes to the kitchen for washing, sanitizing, and drying dishes. Re-stocked refrigerators, shelves, and displays. Maintained a clean and orderly dining area. Counted and tracked inventory. Assisted in the back of the house with light food preparation. Tasks assisting in the front of the house with fulfilling bakery and beverage orders, and brewing coffee. This position required the ability to have compassion, respect, and common courtesy for all people. It also required honesty, integrity, and ethical behavior.
Various Clients Oakland, CA Babysitter 01/2011 to 04/2016 Responsibilities included but are not limited to: Planned, prepared and arranged nutritious meals for children. Served meal and cleared dining area after meal. Accompanied children at parks and activity clubs. Supervised children's activities in their rooms and play areas. Overseen children's homework. This position required patience, focus, and attentiveness.
Youth Employment Partnership (YEP)
Education and Training
High School Diploma: General Education 2017 Rudsdale High School, Oakland, CA
Certificate: Food Handler 2017 Training Grounds Cafe, Oakland, CA
Certificate: Advanced Scholar Award 2008 Acorn Woodland Elementary, Oakland, California
References available upon request.
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Human Resource professional with over fourteen years of experience delivering innovative solutions in the areas of human resource strategy, technology, and transformation. Strong business acumen, attention to detail, and aptitude for customer, peer, and executive-level relationship building. Exceptional management, leadership, communication, problem-solving, and analytical skills, cultivated through extensive hands-on service delivery, project and industry experience. Highly proficient with all Microsoft products and leading HRIS and payroll technology solutions, including on-premise and cloud/SaaS. Ability to create a positive working environment while achieving results.

  • HR technology management & implementations
  • HR strategy development & process design
  • Business case development
  • Evaluations, analysis, and recommendations
  • Executive/board presentations
  • Workshop design & execution
  • Project management
  • Team & relationship building
  • Selection & implementation of small, mid-market, and large market SaaS solutions (e.g., UltiPro, Workday, SAP/SuccessFactors, Kronos, BambooHR)
  • Microsoft Office Suite (Expert)
  • HR reporting and analytics
  • Recruiting, on-boarding and off-boarding
  • Benefits administration
  • Compensation
  • Organizational design & development
  • Change management & training
  • Employee data management
  • Payroll, time, attendance management
  • Employee relations & compliance
  • Workers' compensation
  • Absence management
  • Employee rewards and recognition
  • Performance management
Human Resource Director 01/2017 to Current Ten Broeck Center for Rehabilitation & Nursing Lake Katrine, NY
  • Implemented and delivered standardized and compliant HR processes, policies, and programs for 350-employee healthcare organization, driving cost savings through improved efficiency and compliance, and increasing funding for investment in high-value employee programs
  • Managed HR & Payroll technologies and collaborated with third party vendors as needed (e.g., benefit providers) to collect data and create reports and analyses for leadership across all departments, supporting informed business decisions and organizational strategy development
  • Partnered with stakeholders across the business to identify employee training and development needs in alignment with business objectives, and created customized training programs for supervisors to build their leadership skills and better equip them with tools and resources to effectively manage staff 
  • Established trusting, collaborative relationships with staff at all levels throughout the organization, resulting in improved employee relations, speed to issue resolution, and achievement of organizational goals
Senior Consultant, Human Resource Transformation 09/2007 to 05/2016 Deloitte Consulting, LLP New York, NY & Los Angeles, CA

Dynamic role delivering human resource and cross-functional business strategy, process, technology, and change management services for complex global and domestic organizations ranging in size from 500 to 60,000 employees across the manufacturing, healthcare, pharmaceutical, life sciences, technology, retail, and financial services industries. 

  • Completed over twenty client engagements and participated in over 30 initiatives to advance Deloitte's HR Transformation practice. Experience working both independently and managing teams of varying size and in different geographic locations. Extensive travel throughout U.S. and Europe.
  • For several clients across various industries, advised and collaborated with employees and subject matter experts from HR and payroll, technology, and the business to design and implement detailed, standardized, leading practice processes, programs, and policies, and supporting standard operating procedure and technical documents, often in conjunction with a new HRIS rollout (e.g., Workday, SAP, Oracle Fusion) across all major HR functional areas, including payroll, time management, employee data management, recruiting, new hire on-boarding, benefits, compensation, international assignments/expatriates, and performance management, driving operational efficiency and a more consistent experience for all employees across the organization.
  • Facilitated HR and Payroll functional, technology, and organizational assessments for clients of various size, including conducting interviews with client employees at all levels (e.g., specialists, managers, executives) and across all capacities, reviewing client documentation and/or systems, and developing detailed current state findings, future state recommendations, and short and long-term action plans in alignment with client strategy, vision, and goals and leading practices in the industry.
  • Designed strategic global HR operating models for multiple organizations, which included defining HR/Payroll roles and responsibilities, setting up employee service centers, establishing outsourcing arrangements, and implementing leading HR/Payroll technologies to support the new operating model and standardized processes.
  • Led the payroll and time management policy harmonization effort for two merging organizations across several countries in collaboration with client leadership, subject matter experts, and payroll outsourcing vendor in order to streamline processes and policies in preparation for the rollout of a new global outsourced payroll (ADP GlobalView & StreamLine) and time (ADP eTIME) solution.
  • Conducted multiple functional and system requirements gathering workshops with employees from HR, Payroll, technology and the business to support the implementation of standardized processes and technologies, and vendor selection efforts.
  • Maintained the project plan, timeline, and issue and defect resolution process for a global employee portal and interactive voice response system in eight different languages, enabling a successful go-live of over 12 countries as part of one of the largest global SAP HR portal and service center implementations 
  • Managed the document creation, business and system requirements gathering, and vendor evaluation process for several client Requests for Proposal, spanning domestic and global payroll outsourcing, HR Software-as-a-Service solutions (e.g., Workday, SAP/SuccessFactors, Oracle Fusion), and case management technologies, facilitating objective vendor decision-making and supplying data for business cases.
  • Led various internal practice development activities, such as university and experienced hire recruitment, training development and delivery for practitioners at all levels, and assisted in the launch of a new education program for campus new hires.
  • Established a global technology governance program across all corporate functions, including HR, Finance, Supply Management, Real Estate, and Compliance, enabling the organization to effectively manage the progress of over eighty strategic technology initiatives and expedite leadership decision-making and issue resolution.
  • Partnered closely with client leadership and functional business owners to develop global corporate technology business strategies and roadmaps in order to improve organizational transparency and accountability, resulting in over $1.7 million in subsequent project advisory revenue for Deloitte.
  • Organized fully-sustainable events for Deloitte's first New York/Tri-State Sustainability Community, including an Earth Day event featuring a guest speaker panel with prominent leaders from organizations such as the United Nations and the Environmental Protection Agency, improving awareness of critical topics facing the globe and community.
Graduate Assistant 01/2005 to 01/2007 University at Albany, Office of Student Services Albany, NY
  • School of Business Office of Student Services.
  • Advised over 800 prospective and current undergraduate and graduate students within the School of Business on class enrollment each semester, including leading group enrollment sessions and providing one-on-one support.
  • Established a more efficient method of pre-populating class enrollment forms with student data via technology, significantly reducing the time required to prepare the students for enrollment each semester and enabling more time for value-add activities.
Employee Data Management and Pension Payroll Intern 01/2005 to 01/2006 General Electric Schenectady, NY
  • Created new step-by-step process documentation and end-user guides for several core employee data management processes and reports.
  • Managed the end-to-end garnishments process for GE's pensioner population, including collaboration with garnishment vendor ADP and update to the PeopleSoft system.
Customer Service Associate 01/2000 to 01/2005 Country Gallery Poughkeepsie, NY
  • Provided customers with assistance in selecting collectible items and artwork while maintaining store appearance, completing purchase transactions, and answering inquiries by phone.
  • Maintained stock room and inventory, including reorganizing the stock room layout to accommodate for new inventory and improve staff's ability to quickly and easily find items.
Clients By Industry
  • Google (global technology company)
  • SAP (global software company)
  • HGST (global marketer/seller of hard drives, solid-state drives, and external storage products)
  • Becton Dickinson (global medical device manufacturer)
  • Mars (global manufacturer of confectionery, pet food, and other food products)
  • LyondellBassell (global chemical company)
  • Valent U.S.A. (domestic biosciences company - crop protection)
  • Pfizer (global pharmaceutical company)
  • Sanofi Aventis (global pharmaceutical company)
  • Johnson & Johnson (global medical devices, pharmaceutical, and consumer goods manufacturer)
  • American Express (global financial services corporation)
  • TIAA-CREF (domestic retirement provider)
  • Inter-American Development Bank (development financing company for Latin America & the Caribbean)
  • Catholic Health Initiatives (national non-profit health system)
  • St.Luke's Health System (non-profit health care provider in Kansas City area)
  • Highmark (private healthcare company)
  • Entertainment Partners (global provider of entertainment payroll, residuals, tax incentives, finance, and integrated production management solutions)
  • Genuine Parts Company (global automotive parts, industrial parts, office products and electrical/electronic materials distributor)
  • Petco (domestic pet retailer)
  • Wilmerhale (domestic law firm)
Education and Training
MBA: HRIS 2007 University at Albany Albany, New York HRIS Beta Gamma Sigma Honor Society 2007
Management and Finance 2005 University at Albany Albany, New York Management and Finance Summa Cum Laude 2005
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Professional Summary

Human Resources professional who goes above and beyond basic administrative tasks and takes on multiple projects at once.  Excellent work ethic and strength in boosting company morale.  PC Proficiency in MS Word, Excel, PowerPoint, Outlook and proprietary software systems.

  • Excellent communication skills
  • Outstanding people skills
  • Strong work ethic
  • Detail-oriented
  • Basic administrative knowledge
    • Motivational techniques
    • Team building
    • Healthy lifestyle role model
    • Wellness coach
    • Mentor
    Work History
    Blue Cross Blue Shield Of Michigan Intern- Human Performance | Detroit, MI | March 2018 - January 2019
    • Responsible for daily CTP Request Database.
    • Removed retired courses from BlueTalent LEARN.
    • Updated Skillsoft course descriptions. 
    • Added curriculum name fields  to previous contractors for compliance training.
    • Updated Skillsoft- Cultural Belief courses.
    • Assisted team with registrations at leadership sessions.
    • Responsible for daily contractor and employee terminations.
    • Lead on merging employee's account to Compliance Wire.
    • Assisted/ attended to team's leadership sessions at other BCBSM locations.
    • Attended weekly meetings for BREAK THRU Leadership updates.
    • Developed and executed layout of Administrative Professional Resource descriptions to company's site.
    • Responsible for converting contractors to employees.
    • Participated in Dardis Communications- Leadership Presentation & Image Skills session.
    Nordstrom Somerset Collection Retail / Sales | Troy, MI | September 2014 - February 2018
    • Greeted customers in timely fashion while quickly determining their needs.
    • Recommended merchandise to customers based on their needs and preferences.
    • Maintained knowledge of current sales and promotions, policies regarding payment exchanges and security practices.
    • Contacted other store locations to determine merchandise availability.
    • Engaged with customers in a sincere and friendly manner.
    • Completed all cleaning, stocking and organizing tasks in assigned sales area.  
    • Built relationships with customers to increase likelihood of repeat business.
    • Scheduled appointments.
    • Contributed to team success by exceeding team sales goals by 85%.
    Southfield Public Schools HR and Legal & Labor Relations Human Resources Intern | Southfield, MI | January 2017 - April 2017
    • Reviewed and filing of background check results.
    • Personnel action correspondence.
    • Employee absence requests.
    • Created new hire employee records.
    • Evaluated new hire salary offers.
    • Assisted with the deployment of substitute employees.
    • Updated employee benefit information.
    • Updated daily spreadsheets.
    • Assisted with processing Freedom of Information Act (FOIA) requests and Subpoena Orders.
    • Assisted with the new employee on-boarding process.
    • Makes photocopies, faxes documents and performs other clerical functions.
    • Organized all new hire, security and temporary paperwork.
    • Drafted biweekly time sheets for 4 executives and employees.
    • Obtained signatures for financial documents and internal and external invoices.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Compiled annual recommendations for end of fiscal year budgets.
    Master of Science MSA- Human Resources Administration- Management Central Michigan University Detroit Area, Current
    Bachelor of Science Human Resources Development Oakland University Rochester, MI | 2017