Human Resources Manager resume examples

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Skillful Human Resources Manager resume

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Inger Rogers
Professional Summary

Experienced administrative professional with 14 years' expertise in logistics planning and customer service. Proven success in coordinating travel to international and themed destinations. Strong collaborator and leader focused on achieving team goals and world-class service initiatives. Knowledgeable in diverse locales, accommodations and points of interest. 

Core Qualifications
  • Regulations and compliance
  • Credit card payments
  • Administrative tasks
  • Relationship management
  • Oral and written communication
  • Timely project completion
Locomotive Maintenance Coordinator Sep 2015 to Feb 2019
Railserve Inc. Atlanta, GA

*Generated weekly preventative maintenance analysis in support of fleet of 170 locomotives valuing upward of $9.5 million.

*Coordinated the domestic and international shipment of 10-15 locomotives annually. 

*Partnered with third party freight provider; reduced costs by 15%. 

*Conducted weekly meetings to increase communication and strengthen internal and external relationships.

*Collaborated with Vice President of Operations, Director of Field Maintenance to facilitate projects, ensured timely close outs projects upward of $1.5 million annually.

*Provided leadership to project team by defining work scope, gathering quotes, outlined capital investment requirements. 

*Delivered status reports to stakeholders for budgeting and planning purposes.

*Prepared daily financial analysis; remained within $1.2 million budget.

*Served as liaison between the executive team, vendors, operational personnel, and governmental agencies. 

*Assisted the Director of Strategic Planning with growth initiatives; led to, 20% revenue increase. 

Accounts Manager May 2006 to Sep 2015
Railserve, Inc Atlanta, GA

*Reconciled accounts payable documents, including invoices to facilitate payments. 

*Established a streamlined invoice processing procedure resulting in more timely payments.

*Executed payroll processing on a bi-weekly basis with 100% accuracy rating, in addition to managing other payments.

*Produced financial reports to inform management of financial operations.

*Led employee training and education on various Accounting, Human Resources, and Payroll related topics. 

*Reviewed all invoices for accuracy, subsequently resolving various issues.

*Redistributed responsibilities to improve workflow by focusing on individual strengths.

*Created new audit procedures, reducing voided checks and ensuring regulatory compliance.

Human Resources Assistant Apr 2004 to May 2006
Railserve Atlanta, Ga

 *Advised 60 remote managers on Human Resource policy matters; safeguarded company against fraudulent activities, improved communication 

*Collaborated with the Safety Department to implement safety program and incentives; led to, decreased incidents by 15%, increased employee morale.
*Provided on-boarding support to the Director of Human Resources.
*Tracked programs closely to assess effectiveness made recommendations  to meet workforce demands. 

*Created and managed confidential personnel information managed database prepared monthly reports distributed to parent company executives.

Bachelor's Degree, Business Administration 12/2013 Clayton State University Lake City, GA, United States
Professional Affiliations
Beta Gamma Sigma - Member
Quick Learner
Understanding of policies and strategies 
Decision making abilities
Computer savvy 
Active listening

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Job-winning Human Resources Manager resume

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Areas of Expertise
  • Understanding of HR policies
  • New hire processor
  • Policy and Procedures
  • Project management
  • Program Implementing
  • Recruiting
  • HRIS applications proficient
  • Analytical and Interpersonal planning
  • Personnel record maintenance
  • Detail and Result oriented
  • Microsoft Office skilled
  • Training and development
  • Organizational and planning skills
  • Communication skills
  • Data collection and analysis
  • Time management skills
  • Maintaining records
07/2017 - Current Program Management Specialist Mississippi Department of Child Protection Services | Jackson, MS
  • Performs block reading of cases by category or by statistical sampling to ensure adherence to policy in carrying out work and in providing assistance's to clients.
    Assists county staffs in the development and utilization of resources necessary for carrying out programs
  • Assists with the supervision of activities involved in developing, planning, directing, and evaluating a wide variety of projects
  • Prepare, negotiate, and administer contracts, grants, and agreements associated with such projects; may establish review and evaluation procedures
  • Analyzes statutes, legal memorandum court decisions, and other data for use in program development
  • Directs and supervises the collection, maintenance, reporting, and publication of data regarding research and project activities, organizations, and personnel in the state as required by law
  • Develops, administers, and monitors the operation of program/project activities in a state agency
  • Coordinate program development and activities with agency divisions, which includes federal, state and local officials
03/2016 - 07/2017 School Attendance Officer Mississippi Department of Education | Jackson, MS
  • Maintained compliance of Mississippi Compulsory School Attendance Law code; 37-13-91. 
  • Conducted visits to the home or place of residence of a compulsory-school-age child 
  • Ensured and confirmed that parents abide by Parental Responsibility Laws.  
  • Counseled school-age children, parents, guardians and custodians on the importance of obtaining a High School Diploma.   
  • Filed and prepared complaints/petitions reports with the Youth Court and Courts of Competent Jurisdiction.  
  •  Enforced the Compulsory School attendance law by maintaining information concerning absenteeism and dropouts on public school and home schooled children.

02/2014 - 03/2016 Assistant Store Manager Loft Outlet | Pearl, MS
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
  • Scheduled and delegated assignments based on team member strengths to optimize coverage and service levels
  • Motivated and inspired employees to achieve high performance
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
  • Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible
  • Exceeded revenue objectives by promoting Loft Outlet's Store Cards to customers during service, account and sales follow-up calls
04/2013 - 06/2014 Human Resources Assistant Butler Snow LLC | Ridgeland, MS
  • Served as a point of contact with benefit vendors/administrators
  • HRIS and ADP management systems training experience
  • Scheduled job interviews and assisted in the interview and exit process
  • Ensured background and reference checks are completed
  • Processed payroll, which includes ensuring vacation and sick time are tracked in the system
  • Updated and maintained employee benefits, employment status and similar records
  • Maintained records related to grievances, performance reviews and disciplinary actions
2019 Master of Arts: Public Policy and Administration Jackson State University | Jackson, Mississippi

Concentration: Human Resource Management

2015 Bachelor of Arts: Political Science Tougaloo College | Tougaloo, Mississippi

Mississippi Department of Human Services

Human Resource Internship

May 2018 - March 2019

Shadowed consultants on employee engagement, performance appraisals, attendance management, disability management and return to work programs
HRIS and ADP management systems training experience
Maintained liaison between the assigned areas, departments and other outside entities
Reviewed all candidate documentation, which included: identification, references and background checks in alignment with the hiring protocol
Counseled with divisions, departments , sub-agencies heads and individual employees on personnel needs and problems
Interpreted laws, rules and regulations for department officials and employees on a broad range of human resources/human capital matters
Conducted wage/salary surveys for agency-specific position titles as directed by administrative superior
Stayed current on EEO, ADA and other applicable federal and state policies governing employment
Educated job applicants of expected job tasks, compensation and benefits to set clear expectations
Supported human resources, controlling resume flow within applicant tracking system

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Experienced Human Resources Manager resume

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Experienced Human Resources professional with comprehensive understanding of business needs. Proven ability to integrate as a strategic partner of the organization and  incorporate the Human Resources strategy into the overall business operating plan.
  • Change Management
  • Employee Relations
  • Knowledge of US and International Labor Law
  • Performance Management
  • Employee Engagement
  • Strategic Business Partner
  • Manager Coaching and Training
  • Leadership Development

Hiscox, USA Atlanta, GA Leading, non- traditional specialist insurer, focused on providing professional liability solutions
Human Resources Advisor
  • Strategic advisor to the leadership team on appropriate employee related matters including but not limited to; employee relations, talent development , performance management staffing and compensation
  • Create and administer fair and consistent HR policies and procedures and manage change initiatives
  • Partnered with key stakeholders to create structured career-paths for underwriting (sales) team
  • Identified potential exposure related to compliance and harassment; partnered with vendor to implement company-wide compliance hotline and develop web-based anti-harassment training for all employees
  • Leveraged analytics and industry data to change the strategy and streamline the administration of the annual salary and bonus process
11/2005 to 07/2016
World's largest package delivery company with over 425,000 employees and annual revenue of $51.5B.
09/2007 to 07/2016
Wholly-owned subsidiary of UPS providing risk mitigation and financing solutions to companies who wish to extend credit, accelerate receivables, or protect their goods.
01/2014 to 07/2016
Manager, Customer Relationship Group UPS Capital
  • Lead a team of 27 Supervisors, Account Managers and Customer Service staff responsible for a $220 mm book of business
  • Partnered and strategized with Sales and Operations VP's and Directors to determine how to create best- in -class service for customers
  • Lead project team responsible for the redesign and implementation of the Customer Experience strategy
  • Managed account performance, coached team members, identified business opportunities and losses
  • Analyzed and reviewed data trends in the business segment and advise team on ways to maintain and grow the business
  • Served as the Employee Engagement Champion for the business unit; design and administer quarterly surveys, analyze and communicate results, identify trends, and advise departmental leaders on ways to improve.
01/2011 to 12/2013
Human Resources Manager
  • Strategic partner to the business unit leaders, responsible for designing and developing employee engagement, recruitment and retention, and communication initiatives for both domestic and international markets.
  • Work with senior leadership to identify talent pipeline and drive strategic people initiatives.
  • Developed and implemented standardized job models and compensation structures for UPS Capital international offices (China, Hong Kong, Germany, Brussels, United Kingdom, Mexico, Brazil)
  • Revamped Business Development Officer hiring process resulting in 20% increase in successful external hires over the course of 12 months
  • Conducted investigations to resolve employee relations issues.
  • Managed, trained and develop staff of five human resources supervisors and administrative assistants
09/2007 to 12/2010
Human Resources Generalist
  • Responsible for full life cycle recruitment for Finance, Accounting, Marketing, Small Business Lending and Insurance Sales teams.
  • Created strategic plans with internal customers in regard to succession planning, communication strategies, and employee initiatives.
  • Investigate, interpret and resolve employee relations issues.
  • Liaise with payroll to solve employee pay disputes.
  • Communicate organizational changes and policy updates to entire company via presentation, email or other determined medium.
  • Designed and conducted New Hire and New Management Orientation courses.
  • Facilitated training programs and workshops for UPS Capital Management.
11/2005 to 09/2007
  • Responsible for full life-cycle recruitment for all professional positions located at the Corporate Office and Atlanta based subsidiaries, filled approximately 200 positions per year.
  • Minority internship program coordinator for the Corporate Office (INROADS and UNCF).
  • Conducted New Hire Orientation for all new Corporate Office employees.
  • Trained and developed new Recruiters and Administrative Assistants.
05/2004 to 05/2005
Talent Acquisition Specialist INVITROGEN CORPRATION (now Life Technologies) Carlsbad, CA
Global life sciences company that believes in the power of science to transform lives, with 3.8B in revenue and 10,000 employees.
  • Responsible for scheduling interviews, conducting resume searches, and performing preliminary phone screens.
  • Created the design and structure for the 2004 MBA University Recruiting Program.
  • Established standardized job descriptions for all domestic positions within the company.
  • Assisted in the company-wide implementation of a single source temporary service provider.
Proficient in MS Office Suite, Workday,People Soft, Recruitment Software (Talx, Taleo)
Bachelor of Science: Business Administration San Diego State University San Diego, CA Business Administration
Professional in Human Resources (PHR)