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Professional Summary

Analyst with extensive experience in support and internal administration. Committed to customer service and resolving tickets in a timely manner. Looking for open opportunities in network and cyber security, with the goal to further my education in the IT Industry.

Education
Bachelor of Science: Information Technology George Mason University - Fairfax, VA
  • Current Junior.
  • Knowledgeable in Discrete Mathematics; Advanced HTML Computing; Website Design; Advanced Composition; Basic Computer Programing in Python; Information and Security Fundamentals.  
  • Fundraising Director for  George Mason University Filipino Culture Association, 2018-Current.
Associate of Applied Science: Information Technology, 12/2017
Northern Virginia Community College - Annandale
  • Associates Degree Information Technology GPA 3.15.
  • Knowledgeable in Basic Telecommunications; Software Design; PC Hardware and OS Architecture; Basic Computer Programing in JAVA; Advanced Database Management; Public Speaking; Advanced Composition; and Applied Calculus. 
  • Presidential Scholar List Spring 2016.
Projects and Presentations
  • Created websites that include working links, audio and animations.
  • Designed and implemented a database as final projects. 
  • Written research papers and presentations on topics that include (NFC Technology, History of Secondary storage devices, and Networking).
  • Worked on projects to help build and implement EU instance, as well large data migration in Zendesk. 
Work History
Junior Customer Support Analyst, 08/2018 to Current
Cofense Leesburg, VA
  • Responsible for assisting internal and external customers with ad-hoc support requests.
  • Obtain, evaluate and research relevant data to resolve customer inquiries and issues.
  • Developed FAQ pages and analytic reports to help work flow and decrease ticket ticket response times.
Swim Instructor, 05/2014 to Current
WTS International Ashburn VA
  • Provide excellent, safe instruction of skills as established by National Aquatic Agencies
  • Efficiently organize class time, provide consistent instruction and plan out weekly lesson outlines
  • Awarded “Employee of the Month” for delivering outstanding administrative support and customer service June 2015, and October 2016
Customer Support Intern, 05/2018 to 08/2018
Cofense Leesburg, VA
  • Work with the Customer Support team in ticket resolution and analytic reporting in Zendesk. 
  • Identify customer service issues that need immediate resolution.
  • Document and implement process improvements, Develop FAQs and recommendations to improve consistency and accuracy of support responses.
Certification and Skills
  • Cofense PhishMe Certification V1 - Completed July 2018.
  • Proficient in Microsoft 365 Office Suite and Adobe Creative Cloud Suite.
  • Experience in JAVA, Python, HTML 5, MySQL, Zendesk, and Salesforce.
  • Experience PC hardware and software installation.
  • Outstanding interpersonal, verbal, and written communication skills.
This resume is created in 7 minutes.
Professional Summary

Dedicated HR Generalist adept at managing long and detailed task lists on a daily basis. Conducts interviews and performs all recruiting functions in a professional manner. Also, an accomplished manager with strong leadership and relationship-building skills. A wide range of experience in corporate, banking, retail and customer service. My leadership skills involve managing, developing and motivating teams to achieve their objectives.

Skills
  • Self-motivated
  • Strong verbal and written communication
  • Conflict resolution
  • Extremely organized
  • Effective leader
  • Customer service-oriented
  • Full cycle recruiting
  • Employee relations
  • HRIS (Oracle Fusion and ADP)
  • Audit preparation and reporting
  • Applicant Tracking System
  • Talent acquisition
  • Staff training and development
Work History
Human Resources Specialist | Fleet Readiness Center Southeast - Jacksonville, FL 06/2019 - Current
  • Determine training needs for the organization
  • Assist in planning job related career development programs
  • Prepare reports for leadership
  • Develop effective classroom training
  • Analyze program effectiveness
  • Modify courses to meet program needs
  • Negotiating costs for training with multiple vendors
Onboarding Operations Supervisor | TEKsystems Inc. - Jacksonville, FL 01/2019 - 06/2019
  • Oversee the entire life cycle of contractor on-boarding and off-boarding, including coordinating orientation, client compliance and off boarding activities
  • Achieve excellence in operations through auditing the collection of business critical information and data integrity • Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed
  • Serve as an escalation point for complex inquiries, issues in contractor on-boarding etc
Recruiter And HR Partner | Core Recruiting - Temporary Contract - Remote 01/2019 - 02/2019
  • Partnered with Business Partner to ascertain hiring needs and subsequently provide candidate recommendations for Health Care and IT professionals
  • Posted positions through approved recruitment channels
  • Screened all applicants based on their qualifications and background
  • Promptly corresponded with all applicants and coordinated and conducted interviews
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
  • Operated and maintained applicant tracking and candidate management systems
HR OPS Support Specialist | Acosta Sales,Inc - Jacksonville, FL 04/2018 - 01/2019
  • Supported Recruiters by correctly loading New Hires into the HR system of record and verifying information in the applicant tracking systems
  • Assisted Recruiters with the on-boarding to include electronic I-9 verifications
  • Produced daily reports for new hires and terminations using advanced Excel spreadsheet functions
  • Data entry for lateral moves, promotions, leave of absence, demotions and job position updates into HRIS
  • Kept associates informed with current policies that are in practice and direct them to different areas of human resources in order to meet their current need
  • Support the payroll department with payroll processing and inquiries
  • Worked directly with the Change Network team to achieve a smooth transition into the new core HR system (Taleo, Oracle Fusion,Kronos and Global View) for 30,000+ associates
HR Administrator And Operations Service Supervisor | First Citizens Bank - Sumter, SC 08/2013 - 10/2017
  • Conducted initial review of resumes and potential candidates
  • Scheduled training for sales and service representatives
  • Conducted on-boarding program for new sales and service representatives
  • Certified training coach in the Sumter Market
  • Maintained and completed annual coaching and performance reviews to include choosing career paths for further growth and advancement
  • Performed all audits to guarantee to branch was operating within the bank's policies and regulations, and kept the branch compliant
  • Resolved employment-related disputes through proactive communication
  • Led a comprehensive safety training for 14 staff members on bank robbery procedures
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Communicated all learning and performance objectives, schedules and training assessments to upper management
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
Lead Commissary Clerk | Defense Commissary Agency - RAF Lakenheath, United Kingdom 01/2009 - 04/2010
  • Supervised a team of 5 Commissary Support Clerks
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss
  • Drafted and reviewed financial statement compilations before being approved by partners
  • Worked with management at the project level to ensure expense plans are achieved
  • Prepared accurate financial statements at end of the quarter
Senior Team Lead & HR Administrator | Target - Layton, UT 07/2004 - 01/2008
  • Supervised, trained and developed team members in accordance with company policies and procedures
  • Directly oversaw store operations, including issuing team member assignments and creating production lists
  • Collaborated on hiring and termination decisions with Executive Team Leads
  • Adhered to safe work practices and created a safe working environment for all team members
  • Set performance expectations, provided honest feedback
  • Conducted performance reviews
Education
Saint Leo University - Sumter, South Carolina 2015 Bachelor of Arts: Human Resources Management Dean's List, Academic Achievement Award
Tidewater Community College - VA 2012 Associate of Science: General Dean's List, Academic Achievement Award
Accomplishments
  • Successfully restructured and implemented in-house and external signature training series for all Super Targets on the West Coast
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Accomplishments

Received "Excellence Award" from Premier Therapy Services in February 2012
Received "Above and Beyond" award from Premier Therapy Services in February 2013Certified Kinesiotaping PracitionerLSVT BIG certifiedCertified Spinal Cord Rehabilitation Specialist (by Gaylord Specialty Healthcare)

  • Consistently recognized by peers for being creative in providing eclectic treatment approaches.
Professional Summary

Patient-oriented and dedicated physical therapist with 21 years of experience in various healthcare settings. Strong background in geriatric & orthopedic physical therapy, seeking to acquire a clinical position in a facility that caters to a wide variety of clinical cases and an atmosphere that offers an opportunity for continuous learning and professional growth.

Skills


  • Electronic documentation (Casamba, Rehab Optima)
  • Proprioceptive Neuromuscular Facilitation Techniques
  • Joint Mobilization Techniques
  • LSVT Big
  • Spinal cord rehabilitation
  • Kinesiotaping
  • Understanding of insurance
  • Eclectic treatment approaches
Work History
Physical Therapist, 06/2019 to Current
Remedy Therapy Services Hamden, Connecticut
  • Performed physical therapy evaluation, re-evaluation, progress and discharge documentation utilizing Rehab Optima e-doc.
  • Provided inservice education to caregivers/nursing staff on how to safely assist patients perform functional activities.
  • Performed home evaluations if needed.
  • Performed periodic screening of long term care residents to ensure safety and prevent functional decline.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Maintained close collaboration with nursing and other members of the team to ensure patient safety.
  • Educated students on the role of skilled physical therapy services in a long-term care setting.
  • Educated patients on how to use wheelchairs, braces, prosthetic devices, and assistive devices to improve mobility.
Physical Therapist, 03/2017 to 05/2019
Whitney Rehabilitation Care Center Hamden, CT
  • Performed physical therapy evaluation, re-evaluation, progress and discharge documentation utilizing Rehab Optima e-doc.
  • Provided inservice education to caregivers/nursing staff on how to safely assist patients perform functional activities.
  • Educated patients on how to safely use prosthetic & orthotic devices
  • Performed home evaluations if needed.
  • Performed periodic screening of long term care residents to ensure safety and prevent functional decline.
  • Interpreted results and proposed intervention plans, including short and long-range goals, frequency and duration.
  • Maintained close collaboration with nursing and other members of the team to ensure patient safety , functional progress is achieved & safe transition to home (for short-term patients) is met.
  • Educated students on the role of skilled physical therapy services in a skilled nursing facility setting.
Physical Therapist, 07/2015 to 03/2017
Preferred Therapy Solutions Wethersfield, CT

Performed physical therapy evaluation, re-evaluation, progress reports and discharge documentation utilizing Rehab Optima e-doc.Utilized Accelerated Care Plus (ACP) modalities as part of therapeutic management for appropriate conditionsConducted echo seminar to co-workers as part of continuing education program of the company. Provided inservice education to caregivers/nursing staff on how to safely assist patients perform functional activities.

Physical Therapist, 11/2010 to 07/2015
Premier Therapy Services 287 S Main St #8, Lambertville, NJ 08530

Specific Responsibilities: Performed physical therapy evaluation, re-evaluation and discharges documentation utilizing Casamba e-doc of patients who need skilled physical therapy services in the facility and occasionally at home. Educated caregivers (i.e CNAs) and/or family members who may be required to help patient with functional mobility. Conducted regular screening of residents to ensure continued safety. Coordinated with other members of the team (social services, nursing, recreation, dietary, other therapists) for discharge planning to ensure patient has as safe transition to home. Participated in the promotion and maintenance of company\'s goal for the patients (ie, RUG levels, budget etc) while maintaining utmost patient care and services. Supervised one student intern and provided him with necessary learning tools and therapeutic techniques along with regular verbal and written feedback on his performance to maximize learning and carryover.

Staff Physical Therapist, 04/2009 to 11/2010
Avant Healthcare Professionals Semoran Blvd, Winterpark FL

Provided an individualized treatment program with an emphasis on restoring abilities and diminishing disability, and maximizing the patient\'s level of function

Educated patient, caregivers, and family members regarding the type of injury or disability, physical limitations, therapeutic interventions and discharge instructions.

Performed physical therapy evaluation, re-evaluation and discharge documentation of patient who need skilled physical therapy services Conducted regular screening of residents in the facility to ensure continued safety.

Educated patients, caregivers (i.e CNAs) and/or family who may need assistance with functional mobility

Supervised physical therapy assistant/s in carrying out therapeutic intervention.

Coordinated with other members of the team (social services, nursing, recreation, dietary, other therapists) for discharge planning to ensure patient has as safe transition to home and in the community. Participated in the promotion and maintenance of company\'s goal (ie, RUG levels, budget etc) while maintaining utmost patient care and services.

Chief Physical Therapist, 10/1999 to 11/2008
West Visayas State University Medical Center Iloilo, Philippines
  • Represented the department (as delegated by the Department Head) in hospital interdepartmental meetings to continue to promote patient safety and to ensure that department needs are being addressed.
  • Performed regular physical therapy evaluation, re-evaluation, treatment and discharge recommendations
  • Worked directly with the department head/Physiatrist focusing on patient care and general function of the department.
  • Conducted regular evaluation of the PT interns\' performance in terms of written, practical examinations and case presentations.
  • Performed proper delegation of tasks among staff, physical therapy volunteers and students
  • Conducted short topic seminars for students and teachers of the university
  • Carried out treatment orders of the Physiatrist.


Junior Staff Physical Therapist, 06/1999 to 09/1999
West Visayas State University Medical Center Iloilo, Philippines
  • Performed physical therapy evaluation, treatment , re-evaluation and discharge recommendations for patients suffering from various conditions in a 300 bed-capacity tertiary training hospital.
  • Supervised average of 10 student interns as delegated by chief physical therapist.
  • Conducted regular evaluation of the PT interns\' performance in terms of written, practical examinations and case presentations.
  • Contributed inputs in improving clinical internship program of the department.


Volunteer Physical Therapist, 01/1999 to 05/1999
Physical Medicine and Rehabilitation Clinic Iloilo, Philippines
  • Performed physical therapy evaluation, re-evaluation, treatment and discharge recommendations of patients mostly with orthopedic and neurological conditions in an outpatient setting.
  • Supervised average of 5-7 student interns in their outpatient clinical exposure
  • Conducted regular evaluation of the PT interns\' performance in terms of written, practical examinations and case presentations.


Volunteer Physical Therapist, 11/1998 to 01/1999
Stimulation and Therapeutic Activity Center Iloilo, Philippines
  • Performed physical therapy evaluation, treatment , re-evaluation and discharge recommendations of pediatric patients (on-site and in a community setting)
  • Educated patients\' parents and other members of the family on the awareness and importance of physical therapy to improve and maintain functional mobility.


Education
Doctor of Physical Therapy: 2014
Utica College - Utica, NY

Bachelor of Science: Physical Therapy, 1996
Southwestern University - Cebu, Philippines
Physical Therapy


Certifications
Certified Kinesiotaping Practitioner LSVT BIG certified Certified Spinal Cord Rehabilitation Specialist (Gaylord Specialty Healthcare) Treatment of patients with special devices (ie. LVAD-certified) Use of Electronic documentation (Rehab Optima, Casamba)
Affiliations
Kinesiotaping Association Member
Additional Information

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Professional Summary
Motivated business professional bringing a 22 year career in sales and small business ownership.  Enjoy working with people on a daily basis and have success in marketing both tangible and intangible products and services across a broad spectrum.
Skills
Customer Targeting
Prospecting
Contract Negotiation

Natural Leader

Strong Work Ethic

Marketing

Work History
Realtor, 06/2017 to Current
RealtyTrust Residential LLCBrentwood, TN

Building  residential real estate sales business focused on marketing to qualified buyers and sellers. Working with clients that qualify for Lease Purchase options through a strategic partnership with two national firms.

Realtor, 01/2017 to 06/2017
Team Wilson Real Estate PartnersMount Juliet, TN
Began career as a real estate agent.  Worked in a team environment as a buyers agent.  Partnered with Real Estate agents with more experience and learned the Team Wilson way of doing things
Branch Manager, 04/2016 to 11/2016
Waynes Environmental ServicesNolensville, TN
Worked as Branch manager for Waynes Environemental after selling Monarch Landscape Company. During the transition,  employee benefits packages were transferred, production software systems, GPS systems, and office systems were transferred from Monarch to Waynes.  All Monarch vehicles were re-branded to Waynes.  Employee and client retention strategies were rolled out and with that all former Monarch clients were introduces to Waynes including the added services that Waynes provided that Monarch did not.  Mainly pest and termite services.
President / Owner, 06/2002 to 04/2016
Monarch landscape Company Inc.Nolensville, TN
Founded Monarch Landscape Company in June of 2002.  Over the course of 14 years as president the company grew to over $3,000,000 a year in revenues with 42 employees.  The large diversification of service offerings to include: Landscape installation and maintenance, Hardscape installation,  Annual Color installation and maintenance, Irrigation system installation and maintenance, and turf care to include six cycle program with aerating and overseeding. 
Sales / Recruiter, 03/2001 to 05/2002
ThinkingAheadNashville, TN
Worked to build  client base in the role of both sales and recruiter.  Specialized in Human Resource system implementation for medical facilities.  Worked with medical facilities with the need for system implementation specialists for Human Resource software  system technology.
Technical recruiter / Sales, 07/1998 to 02/2001
Aerotek / TeksystemsAtlanta, Ga
Technical recruiter specializing in the telecommunications  industry.  Worked with sales team to fill openings for national accounts. Recognized as a national top producer in 1999.  Promoted to Sales and transferred to Nashville.  Worked to build relationships with existing national accounts and competitive local exchange carriers in the Mid TN market. Managed and trained new recruiters.
Crew Leader, 06/1996 to 06/1998
Gibbs Landscape CompanySmyrna, GA
Maintained  high-end residential properties.  Managed 3 man crew and client expectations.  Successfully met time and budget requirements while insuring that all properties met contractual standards for agreed upon maintenance standards.
Education
Bachelor of Science: Horticulture Berry College - GA
Accomplishments

-Over $5,000,000 in real estate sales in first 2 years as an agent.

-Built Monarch Landscape Company to a top 5% revenue producer in the nation.

 -Created positive work environment through company wide team events, creative benefit packages, and above average wages in an industry noted for extremely high turnover.

 -Grew business during economic downturn of 2008 by completing revamping service packages to meet the needs of our clients.