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Executive Profile

Ambitious and self driven manager. Resourceful and committed. Easily establishes beneficial partnerships and relationships with vendors, customers and service providers,offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with entrepreneurial attitude.

Skill Highlights
  • Project management
  • Business operations organization
  • Human resources
  • Multitasking
  • Leadership Skills 
  • Excellent Negotiator
  • Small business development
  • Customer oriented
  • Budgeting expertise
  • Employee relations
  • CPR and AED Certified
Core Accomplishments

Project Management-

  • Saved the Lofts 14 Association more than $27,749.68, in two years. 
  • Launched well-received retirement fund for employees.
  • Mentored and coached employees resulting in a large increase in productivity.

Compliance-

  • Maintained compliance with regulatory standards by HIPPA and OSHA.
  • Launched well-received retirement fund for employees.

Implementation-

  • Assisted in implementation of new Electronic Medical Records system that resulted in improved patient care, faster service and consolidated costs.
  • Launched well-received retirement fund for employees.

Patient Care-

  • Ensured quality control through admissions, assessments, treatments, and referrals for a broad range of patients.
  • Treated patients suffering from Trauma, Fractures and Sprains.
Professional Experience
November 2015
to
Current
Abaris Realty, Inc. Potomac, MD On-site Property Manager
  • Manage, plan and oversee operations, maintenance, administration, and improvement of commercial and residential properties. Inspects grounds, facilities, and equipment routinely to determine necessity of repairs.
  • Acts as liaisons between on-site tenants and owners. Assists in transitioning property managers to implement a daily routine and create a user friendly paperless data base.
  • Work closely with the Board to identify, develop and achieve community goals and objectives. 
  • Pays close attention to vendors to ensure that the client always gets what they pay for at a reasonable and fair price. Responds promptly to maintain a happy and functioning community. Maintains and updates community website. Compile and convey all operational and financial data to manager and Board. Work closely with the Board to identify, develop and achieve community goals and objectives. Recommends clarifications and changes in contracts and use of vendors, to save the property money.  Pay close attention to vendors and ensure that the client always gets what they pay for at a reasonable and fair price.    Reorganized staff's schedules to focus on time management and efficiency.  Create vendor/staff schedules in response to community needs. Write weekly reports for record keeping and discussion. 
February 2004
to
November 2015
Dr. Montague Blundon III Bethesda, MD Administrator / Customer Service Representitive
  • Oversaw daily high-volume medical office operations. Responsibilities included: front desk management, billing, created medical forms (Spanish / English), ordered medical supplies, directed supply chain management and inventory, translated for multi-lingual patients (Spanish, Italian), insurance company authorizations, managed patient complaints, maintained medical records, IT support/programed with in software setup / Electronic Medical Records support, managed doctor's schedule for Chief of Orthopedic Trauma surgery, managed collections and patient payment plans, assisted with casting, blood pressure, weigh-ins, room prep, and pre/post-operation briefings for patients.
  • Entered medical and social history, medication, diagnoses, allergies and symptoms. Responsible for being the liaison between patients and attending physicians.
  • Headed and reaching out to patients to determine appropriate payment plans and collections that resulted in an excellent rating. Collected Specimens and going over results with patients.
April 2006
to
October 2015
Rolando Construction Inc. Faifax , VA Manager
  • Carried out goals, Team Leadership, Finance and Budgeted, policy development and enforcement. Accounted for customer satisfaction.
  • Managed a team of 22 of professionals.Strengthened company's business by leading implementation of the organization's brand recognition .
  • Instituted staff meetings and explored new opportunities to increase revenue or minimize costs. Set budgets and allocated funds as needed, engaged in contracts negotiations with suppliers, business partners and buyers.
September 2001
to
February 2003
Orthopeadic Center Bethesda, MD Assistant Aministrator
  • Headed administrative tasks such as maintaining the calendar for an office with two departments: a six-man Orthopedic Physician/Surgeon team, and a Physical Therapy department.
  • As the office's daily operations' financial officer, responsible for calculating and writing deposit slips and conducting daily deposits for both of the office's departments.
  • Managed all out-patient surgery referrals, scheduling and post-operative instructions.
Education
CAI Coursework in M100 
University College Park College Park, MD Bachelor of Arts: Business
Montgomery College Rockville, MD Associate of Arts: Business
Walt Whitman Bethesda , MD High School Diploma
Languages

Trilingual -Spanish/Italian/English

Computer Skills

Microsoft Office Suite, Outlook, Power Point, Access, Excel, CBSI (Certified Billing Solutions, Inc.), Auto CAD, Allscripts, ICsystems, Medical Manager, MyWay, EMR (Electronic Medical Record), Adobe Suite

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Summary

Executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary healthcare professional exhibiting essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity and maintain quality in all aspects of healthcare administrative support.

Skills
  • Epic Software
  • Cerner Software
  • Interpersonal Skills
  • Microsoft Office Suite
  • Data-Entry
  • Cross-cultural diversity awareness
  • Conflict Resolution
  • Extremely Organized
  • Accounts Payable/Receivable
  • Multitasker
  • Revenue Cycle Management
  • Registration/Patient Access
  • Team Collaboration
  • AthenaHealth Software
  • Human Resources
  • Quality Assurance
  • Corporate Compliance
  • Effective policy and program development
  • Healthcare billing proficiency
  • Patient-oriented
  • Personal and professional integrity
  • Staff training and development
  • Extensive EMR/ EHR Experience
  • Central Reach Software
  • Managerial aptitude
  • Leadership capability
Experience
Administrator / Behavioral Innovations LLC - Plano, TX 05/2019 - Current

Manage and directed smooth running of daily operations, staffing, finance/budgeting and overall growth of the treatment center. Improved processes to maximize operational efficiency. Managed all business files, documentation and databases to keep records secure, accurate and current. Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Managed budget and tracked expenses against plans.

Patient Access Coordinator / Merit Health Wesley Sleep Center - Hattiesburg, MS 01/2018 - 03/2019

Responsible for the coordination of efficient and professional registration and admission of all patients . Oversee registration, scheduling, to ensure that daily operations and financial viability. I compile and forward employee time sheets to payroll for processing, provide reports and statistical information for management and clients. I serve as Client services liaison. Monitor client revenue reports, post payments, load business and transaction files as required.

Accounts Payable Manager / Bedford Care Nursing Home - Hattiesburg, MS 09/2016 - 01/2018

Responsible for overseeing and managing the company's A/P department. I reported directly to the Corporate. I Processed accounts and incoming payments in compliance with financial policies and procedures. Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.

Senior Administrative Coordinator / Sharkey- Issaquena County Hospital - Rolling Fork, MS 07/2013 - 08/2016

Liaison between employees and upper-level management and effectively resolved any issues. Developed application tracking and filing systems for staff to reduce intake process.Optimized office coverage, preparing work schedules based on staff availability and forecasted demands.Collaborated with management provide timely and efficient billing statements. Automated office operations, managing client correspondence, supplier record tracking and data communications.

Certifications

American Cross CPR Certified

Sept 2017- Sept 2019

ID Number: 10247

Certified Revenue Cycle Operations Professional

AAHAM

November 2019

Education and Organzations
University of Texas Southwestern Medical Center - Dallas, TX 2023 Ph.D.: Management, Policy, and Community Health
William Carey University - - Hattiesburg, MS, USA May 2019 Masters of Science: Healthcare Administration and Education, Finance and Management
AAHAM - USA 2018 Professional Member: American Association of Healthcare Administrative Management

Collegiate Member/ Student

William Carey University - Hattiesburg , MS August 2017 Bachelor of Science: Healthcare Administration and Education, Gerontology
ACHCA - USA 2017 Professional Member: American College of Healthcare Administrators
South Delta High School - Rolling Fork, MS 2013

High School Diploma

Professional Trainings

Steward Health Care Systems Professional Training

Revenue Cycle Operations

Richardson, TX 75082

Barbara Green, M.S.

A/R, A/P, Collections, Billing, Patient Access, Denials, Appeals

2019

William Carey University Practicum

Education Practicum- Bachelors of Science Nursing Students
Dr. Tomekia Luckett, PHD, RN

Non-Clinical and Clinical Intern

2018-2019

Hattiesburg Clinic, P.A.

Jackie Parker, CFO

Healthcare Executive Intern- Behavioral Health, Internal Medicine, Pulmonary

2017-2018

Millcreek of Magee Psychiatric Facility

Human Resources Training- Staff Development

Certified Therapeutic Crisis Intervention Professional, 2016-2018

Charles Stapin, Director of HR

2016-2017

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Professional Summary

Avid professional with over 7 years of HR experience and 5 years of managerial experience in a fast paced work envirnonment. Expertise in recruitment, employee relations, training and development, analysis and data reporting, and creating and implementing HR policies. Excels in networking and establishing relationships, has strong communication and time management skills, and ability to stream-line processes.

Skills
  • Staff Recruitment & Retention
  • HRIS Technologies
  • Analyze Data Reports
  • Training Development Programs
  • Benefits/ Leave Administration
  • New Hire Orientation/ Onboarding
  • Employment Law
  • Employee Relations
Work History
02/2017 to Current
HCM Administrator Lancaster General Health Lancaster, PA
  • Developed team communications and metrics for department huddle meetings, while establishing trends to improve processes
  • Oversee education verifications and edit position changes pertaining to RN merit increases
  • Adhered to ongoing compliance efforts with FBI and Child abuse clearances
  • Performed system and testing audits for data accurancy in Workday
  • Conducted audits for education verification, worker documents, talent/performance management
  • Handled daily support tasks within Workday system, including freeze management, data reports, position control, and other HCM functions
  • Addressed Workday, HR related calls, emails, and log any incident tickets to the appropriate team member or department
  • Served as a subject matter expert on HRIS technology and upcoming initiatives and system upgrades to current employees and new hires during new hire orientation
  • Assisted with streamlining processes to provide data effeciently for the TJC and DOH auditing
  • Tested ongoing validation rules in Workday for benefits, recruiting, and talent/performance management
09/2014 to 08/2017
Human Resource Associate MCKESSON CORPORATION Duluth, GA
  • Led the temp to hire process of 90+ temp employees and onboarding process
  • Partnered with operations management during weekly staffing meetings to assess the hiring needs of the facility
  • Improved the new hire orientation class by implementing management engagement and developing a new hire orientation binder
  • Maintained applicant pool and move applicants through the hiring process using Taleo
  • Led recruitment initiative to build the company's brand and expand their relationship with local colleges and other partnerships
  • Served as a resource to 300 + employees, handling HR questions, and helping to resolve employee relation concerns
  • Performed employees' time edits in Kronos weekly
  • Updated key HR metrics and provided reports using Visier to senior management
  • Completed incentive/ bonus payout for 300+ employees
  • Facilitated all background checks for all new hires in HireRight and for DEA compliance
  • Coordinated all onsite health and wellness clinics including (flu shots, biometric screenings, health fairs, and first responders)
  • Facilitated small group discussions educating employees on group health plans, voluntary benefits, and 401(k) retirement plans
  • Led and managed the employee rewards/recognition program
  • Supported management in developing and improving local policies and procedures
04/2012 to 09/2014
Human Resource Representative UNITED PARCEL SERVICE Alpharetta, GA
  • Performed all functions of the hiring process for potential candidates: screening, interviewing, conducting background checks, completing personnel records, and scheduling orientation
  • Interviewed and hired over 300 seasonal helpers
  • Maintained HRIS database for potential recruits and applicant pool in Kronos
  • Prepared offer letters and managed starting dates and logistic for hundreds of new hires for peak season holiday workload
  • Communicated HR policies and procedures to site employees
  • Trained supervisors on the company's safety and mentor program for new employees
  • Conducted random audits on new hire's training and mentor packets and communicated results to senior management
  • Analyzed district HR metrics data and made recommendations to senior management for the improvement in HR overall performance
  • Managed union bid sheets and coordinated job transfers.
10/2005 to 02/2011
Operations Manager STAPLES, INC Atlanta, GA
  • Handled the recruitment, employee orientation, and operational training and development of employees
  • Managed pay-roll, time and attendance, vacation and sick leave records, and HR complaints
  • Conducted annual HR audits for compliance
  • Responsible for employee's disciplinary action and submitted recommendations to senior management for employee termination
  • Set performance goals, conducted evaluation, and developed performance improvement plans for underperforming employees
  • Developed monthly employee work schedules and work assignments
  • Coordinated store meetings and other store events outside of work
  • Ensured store-level compliance with standard operation procedures through conducting safety and loss prevention audit
  • Supervised the safety and loss prevention program and responsible for on-going training for store employees
Education and Certificates
2010
Master of Science: Human Resource Management
REGIS UNIVERSITY - Denver, CO

Academic Certificate in Strategic Human Resource Integration

Bachelor of Science: Bachelor of Business Administration GEORGIA STATE UNIVERSITY - Atlanta, GA
Computer Skills

Advanced in Microsoft Office (Excel, Power Point, Word, Publisher, Outlook) Kronos, AS-400, PeopleSoft, Taleo, Workday.


Workday HCM Fundamentals Certificate, Worday Report Writer,

and Business Process Fundamental.

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Professional Profile

Skilled Professionalism with key strengths in planning, organizational problem-solving and customer relations. Familiar with financial reconciliation and financial reporting. Detail-oriented, reliable and responsive to changing business needs and regulatory standards.

14 years of Retail, Business and Commercial Banking Experience.

Skills
  • Operations experience
  • Scheduling proficiency
  • Strategic planning
  • Report generation
  • Knowledge of income tax procedures
  • General ledger accounting skills
  • Account reconciliations
  • Customer relations
  • Polished communication skills
  • Debits and credits research
  • Data analysis and research
  • Intuit QuickBooks specialist
  • Administrative support
  • Auditing
  • A/P and A/R
  • Account reconciliation
  • Documentation Imaging System
  • EMS (Customer Profile System)
  • CLAS (Loan approval management system)
  • Appraisal Database System
  • Environmental Report Ordering System
  • ILien (UCC, Property and Judgement Ordering System)
  • Loss prevention
Education
High School Diploma Brunswick High School Lawrenceville, VA, 1989
Some College (No Degree) Trinity Washington University Washington, DC, Business Administration

Earned 25 Credits in - College Writing, College Algebra & Organizational Behavior

Certificate Universal Accounting Professional Bookkeeper Program, 2014
Completed 46 CPE Credits in Accounting and 14 CPE Credits in Marketing
Certificate H & R Block Tax School Tax Preparation, 2014
Bachelor of Science Liberty University Lynchburg, VA, Accounting, Expected in 2022

1 year towards completion

Relevant Experience
  • Wrote and edited documents to keep staff informed on policies and procedures
  • Input, Reviewed, and processed more than 30 applications per month.
  • Closed $2,000 to $5 million+ in loan Revenue.
  • Loan closer and servicer
Experience
Alexander Automotive LLC Bookkeeper | Alberta, VA 07/2016 to Current
  • Review bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Monitor and tracked expenses to keep business on track with financial targets.
  • Streamline financial efficiencies by accurately processing bank reconciliations and delivering financial reporting.
  • Coordinate budget information by assessing estimated income and expenses as well as historical budgets.
  • Verify, allocate and post transactions in journals and Quick Books from documents such as invoices, receipts and reports.
  • Follow detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
  • Decrease liabilities and effectively cultivate customer rapport to drive successful payment collection processes and reduce outstanding balances.
RetailData, LLC Operations Administrator | Richmond, VA 05/2015 to Current
  • Arrange annual team meetings for each Region
  • Manage day-to-day administrative duties for the staff within the Logistics Department
  • Document company processes and procedures and disseminated to proper personnel
  • Analyze the main operations practices that were being utilized and offered suggestions that improved efficiency
  • Research issues to address travel errors and booking mistakes
  • Detail operations activities by producing and distributing high-quality reports
  • Deliver exceptional client experiences with hands-on leadership of front line associates and area managers
  • Coordinate Travel Arrangements for Field Operations & reduce the controllable expenses.
  • Provide general office support for Regional and Corporate Management Teams.
  • Coordinate training jobs for new hires and retraining existing employees.
M&T Bank Corp. Relationship Liaison | District of Columbia, Maryland & Richmond, VA 02/2000 to 03/2014

Relationship Liaison III 2008 - 2014

  • Worked relentlessly to resolve problems and improve customer satisfaction
  • Oversaw various Business & Commercial loan origination from conceptualization to completion and prepared loan contracts for attorney approval
  • Reviewed attorney prepared documents before customer loan closing
  • Inputted customer information for loan application for underwriter review
  • Modified, opened and closed customer accounts
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
  • Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
  • Completed closing process by collaborating with attorneys, title companies and government clerks
  • Maintained a fast-paced schedule by continuously providing satisfactory turnaround times

Assistant Branch Manager 2006 - 2008

  • Evaluated small business and commercial loans for approval
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders
  • Successfully managed a portfolio customer base of over 200 clients including business customers.
  • Maintained a consistent monthly branch audit with a 100% accuracy.
  • Leader of daily team sales meetings
  • Efficiently trained 5 employees

Branch Sales Associate 2000 - 2006

  • Examined, evaluated and processed loan applications
  • Supported Teller Line as back up teller
  • Balanced General Ledger accounts
  • Networked with the community
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Professional Summary

Experienced administrative professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.

Skills
  • Insurance billing procedures
  • Healthcare coding
  • Understanding of medical terminology
  • Industry software applications
  • Understanding of medical ethics
  • Customer and client relations
  • Inventory management
  • Talented multi-tasking
  • Accounts payable and receivable
  • Quality Control
  • Marketing
  • Inventory control
  • Electronic health records
  • Oral and written communication
Work History
10/2018 to Current
Practice Administrator Alexandria Associates In Dermatology Alexandria, VA
  • Completed skilled administrative work to support all office staff and operational requirements
  • Consulted with healthcare professionals on business decisions
  • Developed policies and procedures for effective practice management
  • Provided outstanding support to the entire staff which helped improve the process flow and boosted efficiency
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
  • Managed conversion from Paychex and implementation of Paycor Payroll System
  • Processed benefits, medical, vision, pension, 401K, sick, vacation and W-9 and I-9 forms to assist new hires
  • Maintained employee confidence and protected payroll operations by keeping all information confidential
01/2000 to 08/2018
Practice Administrator Dermatology Associates of Northern Virginia, Inc Centreville, VA
  • HR-Screened applicant resumes and coordinated both phone and in-person interviews for the entire practice from physicians to phone staff, payroll, maintaining up to date employee files
  • Compliance- CLIA, OSHA and HIPAA Privacy Officer
  • Billing- posting charges, perform monthly close, and handling of collection accounts
  • Credentialing- updating and attesting CAQH profiles
  • PQRS, Meaningful Use and MIPS/MACRA submission
  • Coordinate monthly provider meetings and weekly staff meetings
  • Served as corporate liaison between the finance, IT and marketing departments
  • Performed accounts payable while checking invoice discrepancies and performing reconciliations
  • Managed office supplies, vendors, organization and upkeep
  • Oversee daily office operations for staff of 40 employees
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment
Education
Montgomery College Takoma Park/Silver Spring Campus - Takoma Park, MD
General Studies Northern Virginia Community College - Manassas Campus - Manassas, VA
Affiliations
ADAM- Association of Dermatology Administrators and Manager's
Certifications

Notary Public for the Commonwealth of Virginia

Notary Registration Number -

Commission Expires: October 31, 2023

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Professional Summary

Focused, intelligent, passionate individual seeking additional part time employment.

Skills
  • Energetic work attitude
  • Reliable and dependable
  • Patient-oriented
  • Sound decision-making
  • Organization and planning
  • Ethical
Experience
Sales Associate 06/2017 to Current Garage clothing company Dartmouth, NS
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Provided expert product and service information.
  • Worked with in-store teams, including merchandising, restocking and maintenance professionals, to maximize efficiency and meet all goals. 
Guest Services Administrator 05/2018 to 01/2019 Massage Addict Cole Harbour, NS
  • Established membership loyalty, executing flawless customer service management.
  • Provided all guests with a positive experience and a professional impression.
  • Set up appointments, processed payments and responded to a wide range of questions.
Restaurant Team Member 04/2016 to 07/2017 McDonald's Dartmouth, NS
  • Recorded orders and partnered with team members to serve food and beverages.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions. 
  • Greeted new customers, answered initial questions and took orders.
Education
High School Diploma 2019 Auburn Drive High School Dartmouth, NS

September 2016 - present (graduating June 2019)

Volunteer

*Admiral Long term care facility: patient volunteer for the past 2 years. Responsibilites   include caring for patients, playing games and attending functions with and for the residents

*Cole Harbour Foundation:  supporting teaches while tutoring students grades 1-6 each week for three hours in English and Math

*Member of Student Council: Aided in both the organization and set up of events to  enhance the school experiences of fellow students


Interests

Balance, balance, balance

In addition to volunteering every week for my school and community, working two part time jobs and being an honors student, I  have also participated in many sports including paddling , volleyball, and competitive hockey my entire life.  I am presently Captain of my High school hockey team which provides me the opportunity to motivate, exemplify teamwork, discipline and sportsmanship.

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Professional Summary

Seven years as a District Clinical Director and eleven years as Chief Nursing Officer in skilled nursing facilities and hospital-based sub-acute units. Extensive experience recruiting, developing and managing clinical staff. Expert in planning and organizing activities consistent with company goals and mission. A licensed Nursing Home Administrator with over eight years as Chief Executive Director for a Campus of four licensed entities and a focus on developing high standards of practice, evaluating patient care for effectiveness and implementing necessary changes to programs and policies. Specialist in Medicaid statutes, Medicare regulations, and management information systems. Committed to the post-acute care industry.

Education and Training
Master of Science: Nursing and Healthcare Administration 2014 University of Phoenix Phoenix, AZ, USA
Bachelor of Science: Nursing 1986 University of Northern Colorado Greeley, CO, USA

Licensed Nursing Home Administrator 2000

Registered Nurse 1986

Skill Highlights
  • Proven patience and self-discipline
  • Patient-oriented
  • Personal and professional integrity
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Effectively influences others
  • Critical thinking proficiency
  • Multidisciplinary team collaboration
  • Clear concise communication
Professional Experience
Administrator 02/2020 to Current Vetras Healthcare, Inc. Torrington, WY

Administrator of a rural 103-bed skilled nursing facility with additional responsibility to open and develop a Home Health and Hospice Agency that is in progress.

Interim Administrator 08/2019 to 02/2020 Medical Solutions

Traveled to multiple states to work as a long-term care Administrator assisting with transitions to new ownership and filling in during periods of Administrator vacancy. Allowed me to travel and take a break from the routine of being a sitting Administrator for one company.

Director Of Nursing/Nursing Home Administrator 02/2016 to 06/2019 Vivage Senior Living Colorado Springs, CO

Hired to turn troubled facility. Improved Quality Measures from 1 star to 5 stars, improved overall quality, developed new programs including new ventilator unit and hospice unit, improved community perception and census. Oversight of large remodel project. Developed working budget.

District Director of Clinical Operations 02/2009 to 02/2016 Kindred Healthcare, Inc. Seattle, WA

Carefully selected, developed and retained qualified staff, as well as trained new Directors of Nursing and Executive Directors. Evaluated patient care procedures and systems for effectiveness and adherence to Kindred policies and procedures. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Established and maintained positive relationships with government regulators, patients, families, other area health care providers, physicians and community at large. Managed budget and revenue expectations while actively seeking ways to eliminate or reduce expenses. Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary. Routinely evaluated the overall patient care within multiple facilities and diligently enforced high standards. Incorporated evidence-based care into practice environment to ensure high quality care for patients and their families. Assumed the role of Director of Nursing and Executive Director when necessary to maintain operations of Kindred facilities when positions were vacated.

Director of Nursing 08/2007 to 02/2009 Extendicare, Inc. Olympia, WA

Directed all aspects of the clinical care of 110 patients in a fast-paced skilled nursing facility with over 60 short stay clients. Entered facility following a survey that earned seven G-level tags. Cleared all tags on first follow-up.

Director of Nursing/Executive Director 06/1989 to 08/2007 Westwind Campus of Care Pueblo, CO

Served as the Director of Nursing of a 110-bed facility with 20 ventilator dependent patients for over seven years before being promoted to Executive Director of that facility and eventually the entire campus of four licensed facilities including a 45-bed free-standing Alzheimers facility and two assisted living facilities. Worked with the state of Colorado to develop the rules for the Medicaid Hospital Backup program that funded patients with specialized needs. Eventually was approved to hang my license simultaneously in both skilled facilities on the campus.

Staff Nurse/Charge Nurse 07/1986 to 06/1989 St. Mary Corwin Medical Center Pueblo, CO

Honed my skills as a registered nurse in a hospital setting. Was promoted to charge nurse after one year.

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Professional Summary
Operations Administrator offering 12 years' experience in shipping and logistics. Skilled administrator with creative eye for program details and keen focus on streamlining procedures for cost-effective operations. Seeking leadership position with emerging company in need of innovative professional.
Skills
  • Data management
  • Team building
  • Excellent multi-tasking ability
  • High accuracy
  • Organized
  • Hard working and self-motivated
  • Strategic planning
  • Program development
  • Leadership experience
  • Decision-making ability
  • Optimizes procedures to save time and cut company costs
Work History
Operations Administrator 02/2013 to 12/2015
Office Pavilion Houston, TX
  • Leveraged advanced skills and training to support operational needs of multiple departments. 
  • Increased accuracy by matching vendor packing slips to order list, entered location information per line into company system.
  • Cut costs consistently by processing all freight damage claims in a timely manner.
  • Supported other departments by thoroughly understanding and training associates in CORE computer system.
  • Successfully implemented a remote work proposition for Operations Administrator position that streamlined efficiency and increased productive hours.
  • Increased customer satisfaction by regularly ensured an error-free, positive customer experience.
  • Exemplified high level of accuracy regardless of volume.
  • Developed more efficient operating procedures for all administrative employees.
  • Maintained computer and physical filing systems..
  • Took initiative to ensure order details are not omitted during operational process.
Supervisor 09/2008 to 12/2012
UPS Decatur, IL
  • Slashed operating cost per package by consistently surpassing business plan goals and forecasting manpower requirements based on daily workload and company targets.
  • Supervised, trained, and motivated a skilled warehouse team.
  • Trained loaders and unloaders on safe package handling procedures.
  • Created a safe and more efficient work flow by communicating with dispatch, dock employees and drivers to coordinate the movement of trailers.
  • Increased productiveness by observation and assignment of employees to tasks that best fit their individual strengths.
  • Coached, counseled and provided feedback to employees on their performance and ensured adherence to company policies and standards.
  • Increased warehouse safety by leading safety meetings and activities. Provided verbal and written feedback to individual employees based on safety standards.
  • Processed 35-80 shipments containing a volume of 30,000-60,000 parcels Hour time period.
  • Additional experience/certifications - Lock out certified, Acceptance auditor certified, safety Co-chair Trained.
Crew Boss/ Delivery Driver 07/2003 to 09/2012
Maddox Farms Warrensburg, IL
  • Supervised and trained over 40 employees
  • Enforced safe work methods to avoid injury or damage.
  • Increased customer satisfaction and retention by overseeing quality control of the product.
  • Reduced product loss by ensuring delivery trailers had accurately loaded product orders.
  • Drove trailer to stores on a regular basis. 
  • Gave excellent customer service to retail managers and associates.
  • Cut costs and increased company productiveness by collaborating with owner.
Education
Associate of Science: Theology 2010 Covenant Bible College - Decatur, IL
Accomplishments
Certifications