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Summary

A position in an executive environment. Utilizing my professional skills to assist management. Assertive, self-starter with excellent communication, organizational, and customer service skills. Welcome the challenge of resolving conflicts and problems Adapts easily to new concepts and responsibilities Function well in a fast paced, high-pressure atmosphere. Require minimal supervision Dynamic and highly motivated Strong interpersonal skills.

Experience
Service Coordinator 07/2019 to Current Nutech Fire Alarm & Security Downey, CA
  • Main responsibility will be to manage day to day service activities and maintain existing / new service accounts. (scheduling service calls, invoicing, schedule inspections, send re-occurring inspection proposals, order service parts, scheduling technicians, etc.)
  • Calling on existing and new commercial business customers to maintain fire alarm services mandated by State law. (Monitoring, Testing & Inspection, Maintenance of alarm systems, system upgrades, etc.) Also, identify new opportunities to bring in new business. and have service sales rep send proposal
  • Schedule / Identify service calls, inspection and repairs for existing customers. Call technicians to see which day is the best to schedule. When scheduling inspections
  • Prospect and identify direct end user sales opportunities, prepare service proposals with assistance from management, track and schedule re-occurring service
  • Create proposals, track pending repairs and dispatch technicians for scheduling of planned maintenance and service. Schedule and complete services related to service agreements as required. Schedule Sub-contractors as required to complete services. Gather proposals from Sub-contractors and track service completion. Collect invoices from Sub-contractors and forward to administration for payment upon completion of work
  • Using Inspect point software, review monthly calendar and schedule inspections accordingly
  • Processed financial documents including contracts, expense reports and invoices
Project Coordinator 01/2017 to 05/2019 Pyramid Network Service Los Angeles, CA
  • Run daily and periodic reports as directed by Managers. Reports include, but are not limited to: daily Development Progress Detail report; Development report and Regional Soft Cost trackers
  • Track progress of ongoing leasing by receiving updates from Project Managers. Update all leasing trackers, title tracker and site by site tracker on a daily and weekly basis. Attend weekly site by site meetings
  • Coordinate, schedule and communicate service work
  • Coordinate with Finance Department to ensure all AP Invoices and PO's are effectively processed in coordination with larger operational accounting Processes
  • Through Project Managers, ensure ongoing consistent quality of service from contractors
  • Track progress of ongoing construction by receiving updates from Field Construction Managers. Update construction tracker on a weekly basis. Attend weekly construction meetings and weekly site by site meetings
  • Assist Project Managers, Field Construction Managers and Construction Manager with office support when they are in the field or on the road. Assistance includes but is not limited to sending or receiving emails; phone calls or sending faxes
  • Assist Field Construction Managers in preparing and distributing construction E-bids.Receive E-bid proposals from vendors. Enter successful bids into system once awarded
  • Process all construction close out packages received from contractors. Follow up with vendors and Field Construction Managers to ensure all documents have been received and are accurate and complete. Scan and attach all documents to InSite and the shared drive.Notify PNS's client's personnel when close out package is processed to release payment to contractor
  • Assist the Operations Department with various requests such as updating site driving directions, site access information and current Landlord contact information.
Firstline Service Technician 06/2015 to 01/2017 Diebold Foothill, CA
  • Prioritizing and planning Service calls
  • Contacting customer with the estimated time of arrival
  • Escalating Problems and reassigning calls when appropriate
  • Accurately reporting service date
  • Interacting in a professional manner with customers to foster positive customer relations
  • Following key/alarm combination control process in assigned area of responsibility.
  • Performing technical fixes such as clearing paper jams, card jams, bills jams etc.
  • Supporting technicians in performing preventative Maintenance inspections on Conventional products.
  • performing minor maintenance on ATM's , replacing light bulbs, card reader, belts, air filters,
  • Performing basic installation functions (pulling cables, mounting devices, installing Mas-hamiliton locks.
Recruiting Coordinator 09/2014 to 05/2015 SmartSource Technical Staffing Solutions West Covina , Ca
  • Confirmation calls – Live and Automated
  • Updating of master spreadsheet
  • Collection of Deliverable s
  • Verification of hours and approvals
  • Creation and distribution of project emails
  • General administrative and clerical support
  • Online Timekeeping System Entry
  • Enter time sheets & spreadsheets of time/expenses/units
  • Working with contractors to enter & complete entries in timely fashion
Service Coordinator 09/2013 to 09/2014 Stanley Security Azusa, CA
  • Assist the Service Manager with the Service queue, technicians and customers.
  • Proactively contacting technicians and customers to ensure continuous satisfaction.
  • Track all work performed and enforce service level agreements when applicable.
  • Evaluate technician/customer problems/complaints and assisting in their resolution with the service manager.
  • Compile and submit weekly payroll for entire branch and process cost transfers.
  • Direct /coordinate activities of Team Leads, Service Technicians and Subcontractors.
  • Open Service request and assign a request
  • Find and research customers service history
  • Remain positive, constructive and productive under conditions of urgency, ambiguity, and uncertainty during customer complaints.
  • Assist in overseeing the scheduling board with the Service manager to ensure we are utilizing our technicians to the fullest.
  • Work with commercial service dispatch and banking dispatch daily.
  • Ensure that important commitments are fulfilled and deadlines are met.
Service Coordinator 02/2012 to 08/2013 Convergint Technologies Orange, CA
  • Coordinate and implement all aspects of Service Department activities related to work Orders and Service Contracts, including intake of service requests, scheduling with customers, dispatching to technicians, invoicing and customer follow-up.
  • Proactively communicate schedules and related service activities with the customer.
  • Effectively communicate with supervisors and field technicians on all customer service issues, including follow up of outstanding jobs, resolution of customer complaints and after-hours calls.
  • Coordinate the procurement of materials and services necessary for timely and cost effective completion of service.
  • Utilize financial system to input customer information, create work orders, input cost information, review costs, invoice customers and provide reports to management.
  • Provide accurate quotes for parts orders, maintaining profitability requirements.
  • Administratively set up and coordinate Alarm Monitoring contracts to ensure efficient initialization of monitoring.
  • Quarterly delivery of Customer Satisfaction Surveys.
  • Effective handling of all incoming phone calls
Call Management Coordinator 01/2006 to 02/2012 Diebold Inc Cypress, CA
  • Monitor real time operation of the Call Management System to ensure Service Level
  • Agreement (SLA) is being met and all available Customer Service Engineers (CSE's) are actively assigned to service calls at commercial customer sites.
  • Continuously monitor "white space" on the Call Management System to ensure maximum productivity of CSE's.
  • Responsible for marking CSE unavailability on the Gantt chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences via e-mail/voice mail.
  • Review call list. Determine initial urgency and schedule appropriately thru interface with CSEs, management, and customers.
  • Utilize team/geography knowledge to provide feedback to management to improve resource efficiencies.
  • Participate in conference calls as required
  • Escalate urgent service needs and CSE-related issues and concerns to appropriate management team.
  • Assist in training new Call Management Coordinators in using the Call Management System
  • Document customer dissatisfaction and field issues and provide to Business Team for appropriate action.
Highlights
  • Assertive, self-starter with excellent communication, organizational, and customer service skills.
  • Welcome the challenge of resolving conflicts and problems
  • Adapts easily to new concepts and responsibilities
  • Function well in a fast paced, high-pressure atmosphere
  • Require minimal supervision
  • Dynamic and highly motivated
  • Strong interpersonal skills Computer Skills Microsoft Word, Excel, PowerPoint, Oracle, Microsoft Outlook, Spectrum, Icare, Quick base, SBN
Education

Buena Park High School - Graduated June 2001
Ontario, CA, US International Air Academy - Ontario CA, March 03 - October 03
Skills
Customer Service, Receptionist, Smartsheets  Documentation, Gantt, Real Time, Training In Lenel,Genetec & AMAG. Scheduling, Contracts, Dispatching, Invoice, Invoicing, Procurement,SAP, Service Department, Dispatch, Leads, Payroll, Excel, Microsoft Outlook, Microsoft Word, Oracle, Outlook, Powerpoint.
This resume is created in 7 minutes.
Summary
Dedicated, driven and outgoing individual seeking a challenging position where I can utilize my extensive customer service, management, and Human Resources experience.
Experience
02/2014 to Current
Human Resources Generalist Associated Grocers of New England － Pembroke, NH


  • Conduct benefits administration for benefit-eligible employees, facilitate open enrollment meetings, and registration for union and non-union  employees.
  • Submit and manage short and long-term disability
  • Consolidation and mapping of data to support data conversion between HRIS systems.
  • Successful communication with outside vendors to facilitate monthly training and coaching seminars for over 300 employees.
  • Chartered, and currently chair, a Volunteer Committee to support local non-profits to promote volunteering within the community. Since inception in April 2017 the committee has increased charitable contributions and logged an increase in volunteer hours by 50 percent.
  • Organize and facilitate monthly events utilizing outside vendors and locations for over 300 people. 
  • Data audits to ensure the accurate transfer of information from current HRIS system to the new system. 
  • Monthly review of ACA compliance through reporting and data comparison.
  • Created multiple reports to extract data from current HRIS system, merged all reports creating one master file data import into new HRIS system.
  • Manage implementation meetings and task assignments to ensure deadlines are met.
  • Lead point person for time and attendance segment for new HRIS implementation.
  • Define and build business rules for programming of accruals, point system, and CBA mandated guidelines for new HRIS system.
  • Test new HRIS system to ensure all business rules were programmed and operating correctly. 
  • Created and implemented an exit interview that can track metrics through web-analytics. 
  • Weekly data extraction and manipulation, from operations based performance metric tracking system, to accurately upload data into Access.
  • Input data into various systems to create weekly performance analytics for employee performance and recruiting and retention. 
  • Researched and analyzed data to present new PTO policy to the President/CEO. Data included current and future costs, ROI, and liability. 
  • Successfully researched the impact Millenials have on today's workforce and presented to our Board of Directors. Initiatives within my presentation are being implemented to increase employee loyalty.
  • Coordinate weekly, monthly, and annual meetings for recruiting and retention, HRIS implementation updates and tasks.
  • Organize and facilitate weekly meetings with Senior Management to discuss recruitment strategies and turnover percentage.
  • Coordinated and executed the largest fundraising event in company history to support the Activities Committee raising over $1300 in 10 business days.
  • Work with senior-level management to create fair and consistent HR policies and procedures. 
  • Act as backup to the Payroll Administrator. Trained to process weekly payroll for 1200 employees in multiple states.
  • Chartered a Toastmasters International speaking club, currently holding the VP of Education Chair. 
02/2013 to 02/2014
Recruiting Coordinator CCSI Inc － Stratham, NH

  • Created and implemented the exit and interview program process.
  • Supported employees at all levels, including executive leadership.
  • Conducted reference and background checks on all job applicants.
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Contacted all job applicants to inform them of their application status.
  • Researched and recommended new sources for candidate recruiting.
  • Built social networks to find qualified candidates.
  • Maintained an accurate candidate tracking system.
06/2006 to 10/2012
General Manager Jasper White's Summer Shack － Boston, MA

  • Improved sales by more than 50% over 3 years. 
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Developed and maintained exceptional customer service standards through continuous training.
  • Optimized profits by controlling food, beverage and labor costs through inventory control, sales reporting and analytics.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Managed accounts payable, accounts receivable and payroll.
  • Initiated negotiations with vendor contracts to improve costs and kept updated records of contracts.
  • Carefully prepared weekly payroll to keep up with projected budgets.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Successfully managed both on and off site catering events from inception to completion.
  • Coordinated weekly and monthly staff and budget meetings for the company.
  • Successfully negotiated a 20% decrease in price with linen vendor.
Skills
  • Microsoft Excel Certified
  • Advanced experience with PowerPoint
  • Intermediate experience with Access
  • Excellent critical thinking skills
Education
Business Administration/HR Management Southern New Hampshire University
Human Resources Management Certificate University of New Hampshire
LMT: Massage Therapy New Hampshire Institute for Therapeutic Arts － Hudson, NH
Activities and Honors

National Society of Leadership and Success; National Engaged Leader 

Concord Area Toastmasters; Vice President of Education, CC, CL, Mentor

Volunteer & Fundraiser; Special Olympics of NH, NH Food Bank, Families in Transition & Manchester VA Medical Center
This resume is created in 7 minutes.
Summary
Registered Medical Assistant with 10 years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care.
Skills
  • Charting expertise
  • Understands medical procedures
  • Enthusiastic caregiver
  • Specimen collection/processing proficiency
  • Epic and MS office
  • Sweat test
  • Phlebotomy
  • Pediatric and Adult triaging 
  • Injections
  • Rapid tests (Strep A, Influenza, and RSV)
  • Test result validity verification
  • Quality control procedures
  • Administrative support
  • Strong problem solving
  • Administrative support
Experience
Medical Assistant 02/2006 － Current University of Chicago Medicine Chicago, IL
Prepared patient rooms prior to their arrival.
Read and recorded temperature, pulse and respiration.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Kept facility stocked with necessary supplies, equipment and instruments.
Performed routine tests such as urine dip stick, vision and hearing tests.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Promoted personal and co-worker safety. Member of the Unit Base Council . Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Scheduled radiology exams for patients.
Laboratory Assistant 04/2005 － 02/2006 Alverno Clinical Lab Patient Olympia Fields, IL  Perform a variety of tasks, collecting blood specimens from all areas of the hospital including outpatient, Neonatal, ER and trauma department, med/surg and pediatrics. Labeling of laboratory specimens centrifuges and allocated laboratory specimens.  Precepts and assist in training phlebotomy students and training new employees. 
Examined feces and other materials for ova and parasites.
Prepared, stained, cover slipped and catalogued cytology specimens.
Audited specimen integrity and identification.
Recruiting Coordinator 04/2001 － 08/2004 Morton's The Steakhouse Chicago, IL  Sourced management candidates for worldwide locations for Morton's of Chicago. Utilized outside recruiting agencies. Implement it media advertising (i.e. newspaper, Internet or industrial publication). Conducted searches with a cold call in local market. Review resume upon receipt and input data Into applicant tracking system. Conduct reference checks. Collected background checks and investigation information and drug test information for candidates. Prepared  offer letters and training packet. Screen internal candidates for promotion. Reviewed expenses reports and coded bills to be processed 
Human Resources Administrator 07/2000 － 04/2001 Morton's Steakhouse Chicago, IL  Reviewed an audit new hire paperwork for 35 restaurant locations across the country. Conducted I-9 and file audit. Review and process internal paperwork for promotions. Provided information for unemployment claim. Human resource contact for restaurant management and staff for general benefit policy and questions. Maintain all of the HRIS database information in ADP and ProBusiness. 
Office Assistant/Recruiter 04/1999 － 07/2000 Mercy Health System of Chicago Chicago , Ill
Conducted reference and background checks on all job applicants.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Maintained an accurate candidate tracking system.
Contacted all job applicants to inform them of their application status.
Maintained and reserved the executive conference room calendar.
Received and screened a high volume of internal and external communications, including email and mail.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Read and recorded temperature, pulse and respiration.
Work with multiple providers.
Education and Training
1991 High School Diploma: Academy of Our Lady Alumnae - General Studies Chicago, IL, United States
Certificate: Hearts Academy - Phlebotomy and CNA Oak Forest, IL, United States
Certificate: CPR
Certificate: Registered Medical Assistant
Activities and Honors
Member of the Unit Base Council  
This resume is created in 7 minutes.
Summary
Highly driven individual who maintains a positive attitude under pressure and welcomes challenges and responsibility. Outgoing and hardworking with the ability to rally people to complete and bring value to work. Passionate about bringing color to everyday situations. Curious, with a desire to grow everyday.
Skills
  • Excellent communicator 
  • Hardworking
  • Exceptional interpersonal skills
  • Extremely coach able & adaptable 
  • Consistent positive attitude 
  • Detail-oriented
Experience
01/2018 to Current
Recruiting Coordinator SendGrid － Denver, CO Partnered alongside recruiters to create and facilitate the candidate experience. Directly coordinated phone, Google Hangout, Zoom and onsite interviews for over 50 candidates taking place in SendGrid's domestic and international offices. Developed detailed travel arrangements for all remote candidates. Directed the entire onsite candidate experience for the Denver office including coordinating rooms, lunch appointments, and interview teams throughout the interview process. Assisted the recruiting process through organization in a fast paced rapidly growing, environment. 
08/2017 to 01/2018
Activities Coordinator and Mentor Kivu Gap Year － Denver , CO Developed and led intensive weekly cultural engagement events for 12 suburban students to help integrate them into urban life. Mentored students through their assimilation into Denver culture through real-world internships with exposure to marginalized populations. 
06/2017 to 08/2017
Recruiting Coordinator Experience Factor － Denver, CO
Endevis- Initiated recruiting background checks, organized and assisted in delivery of onboarding materials for all candidates in the SouthWest region, and led scheduling of orientation dates for candidates in California, Colorado, and Arizona.  Became comfortable in a fast paced high pressure environment where high volumes of candidates were coming through. 
Air Methods  - Developed and distributed offer letters for recruiters nationwide. Aided in extending dozens of offers weekly to candidates with a complex variety of compensation ranges, materials and negotiations.
05/2013 to 08/2014
Executive Assistant Richman Asset Management － Tuscon, AZ
Delivered excellence with concise, detailed, and professional administrative work including the maintenance of various critical documents, asset descriptions, and information management. Worked in a fast paced environment, often had to think on my feet. Developed relationships quickly and earned the trust of co workers as well as customers. 
 
08/2014 to 08/2015
Director of Operations Assistant Sox Place － Denver, CO
Served as assistant to non-profit CEO Benton Woodring. Managed donation accounting for the screen printing side of the business, directed social media activity, and served as a mentor with homeless intercity youth.
08/2013 to 03/2014
Kivu Gap Year
Circumnavigated the globe accumulating over 900 internship hours in a wide variety of settings, ranging from teaching foster child educational courses to the development of detailed hygiene programs in the Philippines. Engaged in intensive self development training and course work. Developed an astute ability to navigate and engage individuals from any background.
05/2013 to 05/2014
Executive Assistant to Vice President Richman Capital Management － Tucson, AZ Delivered excellence with concise detailed and professional administrative work. Managed the VP of Richman's calendar, travel arrangements, call screening, and prepared portfolios for over 20 summer site visits. 
Education and Training
2018
Bachelor of Science: Psychology Colorado Christian University － Lakewood, CO, United States
This resume is created in 7 minutes.
Professional Summary
Professional offering expertise in a variety of areas. Strong advocacy networks targeted at diverse and underserved communities. High level of performance in relationship-building, decision-making and communicating. Driven individual teaching others to help them excel in multiple areas.
Skills
  • IBM SPSS Statistics Software
  • CITI and NIH Ethics Certified
  • Microsoft Excel, PowerPoint, Publisher, Outlook Software Certified
  • Excellent verbal and written communication skills
  • Strong collaborator
  • Tactful and sensitive
  • Conflict resolution
  • Exceptional organizational skills
  • Technologically adept
  • Schedule creation and maintenance
    • Work History
    November 2017-Current Nanny Mueller Family |
  • All 3 kids are maintaining 3.9 GPA and above. Previous GPA was under 3.0.Children are now involved in multiple activities through proper time management and forecasting on my part.
    • Prepare and serve meals with balanced nutrition, ensuring food safety for 4-year old\'s peanut allergy.
    Organize fun and educational games, read storybooks that increased children interest in story time, and plan outdoor activities such as walking to the local playground and park.
  • Helped develop the family\'s schedule; including errands to maintain household order. This reduced parents\' home related tasks by 20 hours per week.
  • Organized activities that enhanced children\'s physical, emotional and social well-being through the use of fun and educational games, story time and plan outdoor activities.
    • February 2017-October 2017 Recruiting Coordinator Internship | ABR Employment Services | Madison, WI Conduct phone screens to gather candidate information including availability, compensation expectations, technical skills, and team fit.
  • Assist HR with administrative duties and handle confidential material.
  • Coordinate hiring orientation for professional employees entering into the company.
  • Management, development and implementing personnel policies and procedures.
    • February 2017-August 2017 Teacher | Waldorf Private School | Madison, WI
    • Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
    • Meet with the other aftercare teacher for planning and review as needed.
    • Provide a safe, fun and creative environment for after school care.
    • Reported on student progress, behavior and social skills to lead teacher and parents.
    • Planned and led activities to develop students\' physical, emotional and social growth.
    May 2015-August 2015 Lead Resident Counselor | Upward Bound-Bemidji State University | Bemidji, MN Recruited and met with prospective students for the program to discuss their expectations and goals.
  • Develop a strategy to meet goals and assist in keeping students motivated.
    • Advised students individually and in group settings on academic programs based on their individual interests.
    • Coordinate field trip to various locations with a variety of group sizes.
    April 2014-June 2015 Student Body President | Bemidji State University Student Association | Bemidji, MN Served as the elected chief spokesperson on behalf of all students and work as a liaison between the students, faculty, staff and administration at Bemidji State University.Attended regular meetings with President, Vice President, board members and Deans of the University to go over implementing policies and create a transparent relationship with students.Conducted research, analyzed and compiled data summaries regarding student enrollment needs, patterns and trends to facilitate discussions related to curriculum planning, faculty teaching loads, and departmental TA allocation.
  • Build relationships with students to have a better understanding of the potential each voice has, empower students to have good verbal communication skills.
    • August 2013-May 2015 Library Circulation Desk Manager | A.C Clark Library | Bemidji, MN Helped with book loan procedures and policy with students, faculty and community members who are using our facilities.
  • Prepare and conduct new hire training. Review workload and process expectation with all incoming new hire.
  • Trained staff, students and faculty on the use of library technology.
    • May 2012-September 2012 Police Department Internship | Madison Police Department, Police Department | Madison, WI Created templates and implemented the training process to the leadership team, and conducted interviews for employment and reconfigured the policy and procedure handbook.
    • Wrote reports for all case types that were relevant to my career outlook.
    • Patrolled the schools for youth control opportunities.
    • Maintained a high level of professionalism at all times.
    October 2008-August 2013 Human Resource Assistant/Childcare Teacher | YMCA of Dane County | Madison, WI Processed and maintained personnel documentation, including staffing, training, performance evaluations, and employee leaves of absences during my team with the Human Resource department.Sourced resumes to select best qualified candidates and interviewed candidates to better assess qualifications and ascertain personality, personal character, and work ethic.Taught general education students as well as individuals with learning challenges and special needs within a mainstreamed, inclusive classroom.Established positive relationships with students, parents, fellow teachers and school administrators/staff.
    Education
    2018 Masters: Industrial Organizational Psychology Adler University of Professional Psychology
    Bachelor of Science: Psychology, Business Administration Bemidji State University, Bemidji, MN Meritorious Service Scholar Recipient Harding Scholarship Recipient Dean\'s List Qualifier
    This resume is created in 7 minutes.
    Summary
    Energetic creator of digital marketing solutions that speak to targeted audiences and drive increased revenue to brands seeking to apply strong communication and creative skills as a (insert specific role applying for) at (Insert company name)
    Skills
    • Pinpoint unique corporate brand essence
    • Target brand and audience sweet-spots
    • Create impactful Millennial messaging
    • Create "voice of brand" through fun and engaging conversations
    • Engage and create conversations via all channels
    • Analyze and refine results achieved constantly
    Experience
    Co-Founder Jan 2014 to Current
         Hungry Girls Do It Better － Atlanta, GA
    • Co-founded and developed Atlanta's number one daily food blog, "Hungry Girls Do It Better,"

    -Daily posts generating average daily "likes".

    -Grew Instagram followers to 18,000 within initial 18 months

    -Current 47,000 Instagram followers

    -Grew unique daily Instagram visits to 5,500 a day

    -Followed by over 3,500 local Atlanta restaurants

    • Created marketing events with over 25 local restaurants, generating in excess of $27,500 in incremental sales revenues, working with brands such as Amex, Flywheel Sports, McDonald's, Moe's Southwest Grill, HoneyBaked Ham and more
    • Awarded Zagat's 2017,"Top Foodie Award" 
    • Highlighted in Atlanta Magazine's, "Cheap Eats" for being Atlanta Instagram accounts to follow
    • Highlighted in Jezebel Magazine's article, "Instagram That" for best Atlanta social media accounts
    • Awarded Georgia's top food blogger by Spoon University's; "50 Dope Foodies to Follow From Every State in The US."
    Public Speaker and Panel Member May 2017 to Current
         Social Media Speaker
    Chaired Social Media Influencer events and panels designed to share best practices within digital/social media arena.

    ATL Girl Gang's, "Brunch with Bosses" event

    WeWork + Hungry Girls Instagram 101 workshop

    Kennesaw State University School of Communications Colloquium

    Newell Brands PR Social Media Influencer event
    Senior Project Manager Aug 2016 to Current
         Bill Kaelin Marketing － Atlanta, GA

    Promoted to Senior Project Manager within Bill Kaelin Marketing

    Increased responsibility with current clients while taking on additional accounts, including the Atlanta BeltLine Partnership, CF Real Estate Services, Hand-Picked Atlanta, and Stellar Body Brands

    Generated social media recaps for each client on a monthly basis, delivering ad campaign results, social stats for their individual Facebook and Instagram accounts, and successful social trends 

    •  
    •  
    •  
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    • Improved social media engagement and viewership by 75% on CF Real Estate properties', Olmsted Chamblee, Ardmore & 28th, and The Office Apartments
    • Secured Stellar Body Brands and CF Real Estate Property account for 2018
     
    Talent Acquisition Coordinator Mar 2015 to Aug 2016
         The Home Depot － Atlanta, GA
    • Promoted to full-time associate coordinator within six months of starting as a contractor
    • Support all aspects of the recruiting process with a focus on onboarding
    • Assist with orientation on new employees on their first day of employment.
    • Provide support for the Corporate Talent Acquisition team, delivering positive first impression to potential employees of The Home Depot
    Marketing Recruiting Coordinator Jul 2014 to Mar 2015
         Impellam, Corestaff Services － Atlanta, GA
    • Managed 7-10 client accounts, communicating and coordinating all new job orders with both the client and the recruiters.
    • Managed documenting, tracking and assigning 8-15 new job positions daily.
    • Developed marketable job postings detailing new career opportunities within the ESS website for active job seekers.
    Intern Jul 2013 to Dec 2013
         MC Squared Integrated Marketing and Communications － Los Angeles, CA
    • Developed 5-10 copy for articles, headlines, and features weekly for major client's, including "Coldwell Banker Previews International's" official blog and "Inside Out", a luxury real estate blog.
    • Formulated brand ad and identity development for the launch of fashion designer, Marco Delli's new men's footwear.
    • Contributed content for multiple social media platforms to promote company clients.
    • Link to work: http://kmc12g.wix.com/mc2internship.
    • Generated awareness through social media outlets such as Twitter, Instagram and Facebook.
    • Promoted event reports including photos, consumer sound bites, and feedback.
    Education and Training
    Bachelor of Arts, - Communications and Editing, Writing, and Media 2014 Florida State University － Tallahassee, FL, USA
    • Dean's List five semesters - GPA: 3.77
    • Golden Key Scholastic Fraternity
    This resume is created in 7 minutes.
    Professional Summary

    Goal-oriented professional with a pleasant personality and a tenacity that knows no restrictions, excellent at juggling multiple tasks and working under pressure. Proficient assistant in preparing documents, scheduling interview and managing data via computer programs. Energetic self-motivator who enjoys working in a fast paced, team oriented environment.

    Skills & Tools
    • Fluent in Mandarin, Cantonese & English
    • Administration Skills
    • Attention to Details
    • Research & Analysis Skill
    • Analytical Problem Solving
    • Customer Relationship Management
    • G Suite Products & Thunderbird
    • Applicant Tracking System(AST): Lever & HRIS
    • Google Form & Survey Monkey
    Experiences
    Independent Consultant - Recruiting Coordinator Feb 2018 - Aug 2018
    Kraken Digital Asset Exchange
    • Provided full-scale administrative support to the Recruitment Department including pre-screening about 400 applicants per month, recruited around 35 new-hires per month, and the on-boarding process.
    • Discussed hiring strategies with the team to achieve a quality and quantity hiring, implemented and adapted to any new change in the hiring process quickly.
    • Proficient in ATS software (Lever), Online survey tools (Google Form, Survey Monkey), G-suite products; created online surveys, assessments and gathered feedbacks to the team.
    • Maintained the filing system for employees in paper and electronic files, processed background checks request and completed the reference checks for candidates.
    • Performed as the receptionist for employee referrals, hiring managers, recruiters, and the company third party agencies, tasks also include prepared interview materials, scheduling, etc.
    Customer Service Representative Aug 2015 - Feb 2018
    Suzuki Sushi Restaurant/ Jixiang All You Can Eat Sushi Halifax, NS
    • Achieved high productivity of serving 70 customers on average per day in a fast-paced environment.
    • Handled customer complaints effectively to maintain customer loyalty and retention.
    • Specialized in multi-tasks includes but not limited to handle cash and machine transaction, pick-up phone call about the reservation and questions, satisfied delivery request etc.
    • Implemented a training plan for new employees by instructing daily financial management procedures, safety policy, serving standard.
    Data Entry Sep 2017 - May 2018
    Sobey School of Business at Saint Mary's University Halifax, NS
    • Entered over 1600 handwritten surveys in less than half of the expected time needed to complete with accuracy.
    • Significantly improve my MS Excel skills to reduce the time needed to perform tasks by research and experimentation.
    Customer Support Specialist Dec 2017 - Jan 2018
    ADP Canada Dartmouth , NS
    • Learned, referenced and applied products(WorkForce & Ezlabor) knowledge information.
    • Politely assisted customers to comply the new legislative change via email and outbound call.
    Administrative Assistant Jul 2017 - Sep 2017
    Canada Promising International Education Group Ltd. （PIEG） Halifax, NS
    • Coordinated meetings and planned events for company and clients, including schedules, information preparation, and promotion.
    • Greeted numerous visitors, including VIPs, vendors and interview candidates in-person and via telephone.
    • Maintained a clean reception area, including lounge and associated areas.
    • Assisted department manager with various daily work tasks includes but not limited to build a good relationship with our client students and their parents, research and provide accommodation options, modify and print needed documents, translate advertising documents and post them into the company website etc.
    Student Math Tutor Aug 2015 - Apr 2017
    Sobey School of Business at Saint Mary's University Halifax, NS
    • Engaged university students at all levels to meet their academic assignments needs, by providing individualized services based on available service options.
    • Simplified the complex process to motivate students to get back their confidence, by identifying struggling students' emotional signals and coaching with various techniques.
    • Obtained over 2600 students to visit the math center per semester by collaborated with fellow tutors.
    Bookkeeper & Executive Assistant May 2016 - Jul 2016
    Huazhan Construction Material Ltd. Zhanjiang, Guandong Province, China
    • Entered data, tracked and maintained expenditure records through developing MS Excel spreadsheets for the balance sheets, account payable, and other financial reports.
    • Supported daily administrative duties in copying, scanning, printing, and monitoring supplies to ensure the company operates smoothly and effectively.
    • Maintained financial information and payments to guarantee that employees and vendors were paid accurately and on time.
    • Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
    Education
    BComm: Human Resource Management, CUM LAUD | GPA: 3.8/4.3 2017
    Saint Mary's University (Halifax) Halifax, NS, Canada
    • Added to the Deans' List  and obtained an HR Certificate
    • Awarded Lifetime Membership  to Beta Gamma Sigma  (for high academic earners)
    • Awarded Students Acting for Global Awareness Volunteer Recognition Award
    • Studied the Nova Scotia Labour Standard Code
    • Have high interest in the following topics: Recruiting, Payroll, Total Reward & Performance Management, Employee Engagement, Human Resources Metrics, Reporting, and Financial Management
    Self-development
    • Six Sigma and Lean: Quantitative Tools for Quality and Productivity Yellow Belt | Technical University of Munich, 2017 - 2018
    • Leadership Summit Certificate | Saint Mary's University, 2016
    Volunteer
    ESL Tutor & Classroom Volunteer for ISANS (Immigrant Services Association of Nova Scotia) | Apr. 2017 - Dec. 2017
    Secretary of Student Acting for Global Awareness  (SAGA) |    Aug. 2016 - Apr. 2017
    Member of Speakup! Association at Saint Mary's University | Nov. 2014 - Apr. 2016
    This resume is created in 7 minutes.
    Summary
    Dynamic and client-driven young professional seeking a career in the diabetes marketplace. Experienced in high-paced environments with proven ability to manage accounts and produce positive customer relationships and results. A recent graduate from The University of Tennessee with a degree in Advertising and a minor in Business.
    Skills
    • Quick Learner
    • Client-Focused
    • Communcation
    • Problem Solver
    • Advertising
    • Computer Proficient
    • Customer Service
    • Project Management
    Experience
    Memphis Endocrinology and Diabetes Specialists Memphis, TN Clinic Administrative Assistant 12/2017 to Current Monitor and fill daily patient prescriptions including pharmaceutical drugs and diabetes supplies
    • Assist the doctors and nurse practitioner with patient information,vitals, and necessary clinic tasks
    • Organize all clinic notes and patient documents into doctor's database
    • Prepare the doctor's weekly patient appointments
    • Correspond with the needs of sales representatives
    Nancy Vincent Western Designs Germantown, TN Assitant Designer 04/2012 to Current
    • Create custom western pleasure horse show jackets for a national client base
    • Advise the designer on how the jackets should be made by picking out patterns,colors,etc.
    • Manage all of the accounts for the designer and communicate with customers
    • Work against deadlines and have established superior time management skills
    • Make sales pitches to potential buyers and clients.
    Volunteer Team Knoxville, TN Recruiting Coordinator for Tennessee Football and Athletics 08/2013 to 12/2016
    • Ensured a positive experience for the football players and incoming family members
    • Coordinated player visits by planning all food,events, and meetings with coaches for the incoming player prospects
    • Guided tours throughout the college campus, Neyland stadium, and the Anderson Training Complex
    • Developed strong relationships with a variety of people,coaches, and players
    • Presented what the college has to offer to the players as a student and young athlete as well as to their families
    This resume is created in 7 minutes.
    Experience
    Recruiter 04/2016 to Current Google [contracted through Nelson Staffing] Sunnyvale, CA
    • Full cycle Recruiter for Tech Staffing specializing in Google Cloud Platform, promoted from Sourcer in Google Marketing Solutions after 6 months due to outstanding performance and results
    • Achieved the Google Cloud's Q4 ‘The Best of the Best' Award
    • Received the ‘Need for Speed' Initiative Award, promoting quick Onsite Interview to Offer Accept ratio, with a 7.12 days turnaround time
    • 50% higher Offer Accept rate than other Recruiters in Tech Staffing, reaching stretch goals each quarter
    • Focused on excellent client management; working directly with Hiring Managers and key Stakeholders to make sure their needs are met, manage headcount and pipeline, while meeting the Google hiring bar
    ​​
    Recruiting Coordinator 03/2015 to 04/2016 HackerRank Palo Alto, CA
    • Scheduled and rescheduled all recruiter screens, phone calls, video conferencing, totaling over 1,200 interviews, and 420+ onsite interview panels
    • Sourced active & passive candidates through complex Internet searches for Sales, Engineering, UI/UX, Customer Support, and Operational positions
    • Implemented new Applicant Tracking System and Employee Referral Program
    • Managed all job descriptions and online applicants
    ​​
    HR Coordinator & Executive Assistant 04/2014 to 03/2015 Phenomenon Marketing Los Angeles, CA
    • Lead HR tasks: recruiting, payroll, benefits, 401k, COBRA, employee records, exit packages
    • Controlled administrative and business support to the President & COO including e-mail and calendar
    • Key communicator and liaison between the President and Department Heads
    • Assisted Recruiter in scheduling, conference rooms, NDA forms, job apps, and candidate experience
    ​​
    Office & Internship Program Manager 11/2010 to 04/2014 Troika Brand Agency Los Angeles, CA
    • Lead company's acclaimed Internship Program: worked with schools, recruited students, and stayed point of contact throughout every quarter for design, animation, production and marketing interns
    • Managed daily operations of 75-employee company, including vendor relationships, office maintenance, company wide events, and fulfilling employee requests related to office and HR matters
    • Implemented strategies to boost company efficiency and improve sense of community, including enhancing company culture, structuring staff meetings, and planning off-site staff retreats
    • Coordinated company wide domestic and international travel: flights, hotels, cars, visas, itineraries, and invoicing
    Education
    Human Resources Management Certificate 2014 Loyola Marymount University Los Angeles, CA
    Bachelor of Arts: Telecommunication & FIlm, and Communication Studies 2009 University of Alabama Tuscaloosa, AL
    Lambda Pi Eta [National Communications Honor Society]
    Sigma Alpha Lambda [National Leadership and Honors Organization]
    Semester at Sea 2007 University of Virginia Around the World
    This resume is created in 7 minutes.
    Summary
    An energetic innovative self-starter, detail-oriented human resources professional who excels under tight deadlines. while anticipating and averting potential problems by proactively streamlining processes.
    Highlights
    • Microsoft Office expert
    • HRIS applications proficient
    • Exceptional communicator
    • WebEx Suite
    • Recruiting and selection
    • People-oriented 
    • Database management
    Experience
    10/2016 to 11/2017
    Recruiting Coordinator Workday － Chicago, IL
    • Processed and entered confidential and sensitive candidate information
    • Assisted candidates with presentations for reviews and communications meetings via WebEx Suite and Adobe Connect.
    • Heavy scheduling of onsite interviews, some with a same-day turnaround time
    • Able to communicate professionally in formal emails to candidates and managers
    • Assisted with general recruitment inquiries
    • Managed candidate expenses
    • Administrative and recruitment operation processes and practices
    • Conducted reference and background checks on all job applicants.
    • Contacted all job applicants to inform them of their application status.
    • Maintained an accurate candidate tracking system.
    08/2016 to 10/2016
    Recruiter SCR Medical Transportation － Chicago, IL
    • Contacted all job applicants to inform them of their application status.
    • Developed reports on employee headcount, monthly HR reports and quarterly training reports.
    • Supported employee relocation and integration by helping new hires establish housing, schooling and registration.
    • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
    • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
    • Identified staff vacancies and recruited, interviewed and selected applicants.
    • Coordinated career fair for open positions.
    02/2015 to 07/2016
    Recruiting Coordinator Baatz Consulting － Chicago, IL
    • Scheduling phone and onsite interviews Reviewing resumes in applicant tracking system and screening hourly candidates using Taleo.
    • Updating candidate statuses in applicant Taleo.
    • Sending assessments to candidates and analyzing results Distribute employment-related correspondence; e.g., interview packets, resumes, and cover letters.
    • Work with recruiters and hiring managers to ensure a seamless interview experience for all candidates.
    • Providing general administrative support to the recruiting team including calendar and meeting management, processing of purchase requisitions and action memos and completion of other expense reports.
    • Post and maintain jobs on relevant job boards Collect, organize and email/fax new hire paperwork Book travel, accommodations and make arrangements as needed for team members.
    Education
    2017
    Bachelor of Science: Business Marketing Penn State University － University Park, Pennsylvania
    This resume is created in 7 minutes.
    Professional Summary
    Skills
    Work History
    Assistant Men's Lacrosse Coach, Recruiting Coordinator, 08/2017 to Current
    Whittier College – Whittier, CA
    • Maintained scouting reports and distributed copies to head coaches and athletic supervisors each month.
    • Built strong rapport with athletes and assistants before, during and after coaching seasons.
    • Acted as a positive role model for team participants and in the community.
    • Recruited student-athletes of the highest caliber to elevate team performance.
    • Maintained thorough knowledge of all rules, game procedures, coaching techniques and current trends in Lacrosse.
    • Developed positive relationships with parents, schools and the community.
    • Worked with Lacrosse coaching staff regarding game scouting reports and game strategies for opponents.
    • Maintained high academic standards for all student athletes and enforced academic discipline.
    • Developed guidelines for injury prevention.
    • Acted as supervisor for the female student-athletes and student managers.
    • Recommended and ordered equipment, supplies and uniforms.
    • Exhibited sound judgment while executing coaching responsibilities and functions.
    • Enforced discipline both on and off the field.
    • Supervised practices and contests, prioritizing safety at all times.
    • Demonstrated a high level of respect for opponents, officials and facilities.
    • Complied with NCAA, conference and college rules and regulations at all times.
    • Taught a range of sport-specific skills in a clear, safe manner.
    • Developed game plans and adjusted them according to various game situations.
    • Accepted coaching, constructive criticism and recognition with humility and composure.
    • Coordinated team travel and video exchange with other teams.
    Education
    This resume is created in 7 minutes.
    Summary
    Versatile graduate who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic with an unsurpassed work ethic.
    Skills
    Microsoft Office Managed multi-site operations Strategic planning Excellent interpersonal and coaching skills
    Education and Training
    BACHELOR OF SCIENCE: RECREATION AND SPORT MANAGEMENT BUSINESS MANAGEMENT 2017 Coastal Carolina University, Conway, SC RECREATION AND SPORT MANAGEMENT BUSINESS MANAGEMENT
    East Stroudsburg University, Stroudsburg, PA
    Interests
    Volunteer Baseball Coach , Relay for Life , Adaptive Surf Project , Baseball / Basketball Instructor
    Experience
    CAROLINA SHORES COLLEGIATE BASEBALL LEAGUE North Myrtle Beach, SC National Recruiting Coordinator 10/2016 to Current
    • Search for potential prospects via internet and showcases.
    • Create various marketing techniques for league exposure.
    • Successfully keep up with payments and financial records.
    • Assistant coach of a collegiate baseball team.
    • Recruited 35% of the players from across the country Structured and scheduled league games over 4 week period.
    Myrtle Beach, SC Spring-Training Director 03/2015 to 07/2017
    • Supervised approximately 30 seasonal interns and managed day-to-day operations.
    • Collaborated with GM to ensure a safe.
    • and fun atmosphere.
    • Created flyers and spreadsheets for tournaments throughout the year.
    • Promoted from Tournament.
    • Official to Spring Training Director after 3 months.
    • Integrated new techniques to maximize press box experience Monitored 1100 games during Spring Training.
    RDD ASSOCIATES Totowa, NJ Merchandising Display Coordinator 04/2016 to 08/2016
    • Premier independent sales and marketing agency focused on merchandising perishable retail products.
    • Responsible for.
    • merchandising various grocery stores in the tri-state area.
    • Arranged items in favorable positions and areas of the store for optimal sales Displayed the appropriate signage for products and sales promotions Effectively communicated and coordinated execution of the planogram with store management.
    COASTAL CAROLINA FOOTBALL PROGRAM Conway, SC Recruiting Intern 03/2015 to 02/2016
    • Recruited and met with prospective student-athletes to discuss their experience and goals.
    • Reviewed game film and.
    • statistical reports for game operations.
    • Managed game day operations and provided tours for recruits who were interested in.
    • the program.
    • Successfully recruited 5 players who started as underclassman Worked directly with defensive coordinator on recruitment strategy.
    Skills
    First Aid, merchandising, sales skills, sales, spreadsheets, store management, Structured
    Additional Information
    • COMMUNITY SERVICE Volunteer Baseball Coach , Relay for Life , Adaptive Surf Project , Baseball / Basketball Instructor

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