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Summary

A position in an executive environment. Utilizing my professional skills to assist management. Assertive, self-starter with excellent communication, organizational, and customer service skills. Welcome the challenge of resolving conflicts and problems Adapts easily to new concepts and responsibilities Function well in a fast paced, high-pressure atmosphere. Require minimal supervision Dynamic and highly motivated Strong interpersonal skills.

Experience
Service Coordinator 07/2019 to Current Nutech Fire Alarm & Security Downey, CA
  • Main responsibility will be to manage day to day service activities and maintain existing / new service accounts. (scheduling service calls, invoicing, schedule inspections, send re-occurring inspection proposals, order service parts, scheduling technicians, etc.)
  • Calling on existing and new commercial business customers to maintain fire alarm services mandated by State law. (Monitoring, Testing & Inspection, Maintenance of alarm systems, system upgrades, etc.) Also, identify new opportunities to bring in new business. and have service sales rep send proposal
  • Schedule / Identify service calls, inspection and repairs for existing customers. Call technicians to see which day is the best to schedule. When scheduling inspections
  • Prospect and identify direct end user sales opportunities, prepare service proposals with assistance from management, track and schedule re-occurring service
  • Create proposals, track pending repairs and dispatch technicians for scheduling of planned maintenance and service. Schedule and complete services related to service agreements as required. Schedule Sub-contractors as required to complete services. Gather proposals from Sub-contractors and track service completion. Collect invoices from Sub-contractors and forward to administration for payment upon completion of work
  • Using Inspect point software, review monthly calendar and schedule inspections accordingly
  • Processed financial documents including contracts, expense reports and invoices
Project Coordinator 01/2017 to 05/2019 Pyramid Network Service Los Angeles, CA
  • Run daily and periodic reports as directed by Managers. Reports include, but are not limited to: daily Development Progress Detail report; Development report and Regional Soft Cost trackers
  • Track progress of ongoing leasing by receiving updates from Project Managers. Update all leasing trackers, title tracker and site by site tracker on a daily and weekly basis. Attend weekly site by site meetings
  • Coordinate, schedule and communicate service work
  • Coordinate with Finance Department to ensure all AP Invoices and PO's are effectively processed in coordination with larger operational accounting Processes
  • Through Project Managers, ensure ongoing consistent quality of service from contractors
  • Track progress of ongoing construction by receiving updates from Field Construction Managers. Update construction tracker on a weekly basis. Attend weekly construction meetings and weekly site by site meetings
  • Assist Project Managers, Field Construction Managers and Construction Manager with office support when they are in the field or on the road. Assistance includes but is not limited to sending or receiving emails; phone calls or sending faxes
  • Assist Field Construction Managers in preparing and distributing construction E-bids.Receive E-bid proposals from vendors. Enter successful bids into system once awarded
  • Process all construction close out packages received from contractors. Follow up with vendors and Field Construction Managers to ensure all documents have been received and are accurate and complete. Scan and attach all documents to InSite and the shared drive.Notify PNS's client's personnel when close out package is processed to release payment to contractor
  • Assist the Operations Department with various requests such as updating site driving directions, site access information and current Landlord contact information.
Firstline Service Technician 06/2015 to 01/2017 Diebold Foothill, CA
  • Prioritizing and planning Service calls
  • Contacting customer with the estimated time of arrival
  • Escalating Problems and reassigning calls when appropriate
  • Accurately reporting service date
  • Interacting in a professional manner with customers to foster positive customer relations
  • Following key/alarm combination control process in assigned area of responsibility.
  • Performing technical fixes such as clearing paper jams, card jams, bills jams etc.
  • Supporting technicians in performing preventative Maintenance inspections on Conventional products.
  • performing minor maintenance on ATM's , replacing light bulbs, card reader, belts, air filters,
  • Performing basic installation functions (pulling cables, mounting devices, installing Mas-hamiliton locks.
Recruiting Coordinator 09/2014 to 05/2015 SmartSource Technical Staffing Solutions West Covina , Ca
  • Confirmation calls – Live and Automated
  • Updating of master spreadsheet
  • Collection of Deliverable s
  • Verification of hours and approvals
  • Creation and distribution of project emails
  • General administrative and clerical support
  • Online Timekeeping System Entry
  • Enter time sheets & spreadsheets of time/expenses/units
  • Working with contractors to enter & complete entries in timely fashion
Service Coordinator 09/2013 to 09/2014 Stanley Security Azusa, CA
  • Assist the Service Manager with the Service queue, technicians and customers.
  • Proactively contacting technicians and customers to ensure continuous satisfaction.
  • Track all work performed and enforce service level agreements when applicable.
  • Evaluate technician/customer problems/complaints and assisting in their resolution with the service manager.
  • Compile and submit weekly payroll for entire branch and process cost transfers.
  • Direct /coordinate activities of Team Leads, Service Technicians and Subcontractors.
  • Open Service request and assign a request
  • Find and research customers service history
  • Remain positive, constructive and productive under conditions of urgency, ambiguity, and uncertainty during customer complaints.
  • Assist in overseeing the scheduling board with the Service manager to ensure we are utilizing our technicians to the fullest.
  • Work with commercial service dispatch and banking dispatch daily.
  • Ensure that important commitments are fulfilled and deadlines are met.
Service Coordinator 02/2012 to 08/2013 Convergint Technologies Orange, CA
  • Coordinate and implement all aspects of Service Department activities related to work Orders and Service Contracts, including intake of service requests, scheduling with customers, dispatching to technicians, invoicing and customer follow-up.
  • Proactively communicate schedules and related service activities with the customer.
  • Effectively communicate with supervisors and field technicians on all customer service issues, including follow up of outstanding jobs, resolution of customer complaints and after-hours calls.
  • Coordinate the procurement of materials and services necessary for timely and cost effective completion of service.
  • Utilize financial system to input customer information, create work orders, input cost information, review costs, invoice customers and provide reports to management.
  • Provide accurate quotes for parts orders, maintaining profitability requirements.
  • Administratively set up and coordinate Alarm Monitoring contracts to ensure efficient initialization of monitoring.
  • Quarterly delivery of Customer Satisfaction Surveys.
  • Effective handling of all incoming phone calls
Call Management Coordinator 01/2006 to 02/2012 Diebold Inc Cypress, CA
  • Monitor real time operation of the Call Management System to ensure Service Level
  • Agreement (SLA) is being met and all available Customer Service Engineers (CSE's) are actively assigned to service calls at commercial customer sites.
  • Continuously monitor "white space" on the Call Management System to ensure maximum productivity of CSE's.
  • Responsible for marking CSE unavailability on the Gantt chart for emergency situations as per standardized documentation and making Business Team aware of those occurrences via e-mail/voice mail.
  • Review call list. Determine initial urgency and schedule appropriately thru interface with CSEs, management, and customers.
  • Utilize team/geography knowledge to provide feedback to management to improve resource efficiencies.
  • Participate in conference calls as required
  • Escalate urgent service needs and CSE-related issues and concerns to appropriate management team.
  • Assist in training new Call Management Coordinators in using the Call Management System
  • Document customer dissatisfaction and field issues and provide to Business Team for appropriate action.
Highlights
  • Assertive, self-starter with excellent communication, organizational, and customer service skills.
  • Welcome the challenge of resolving conflicts and problems
  • Adapts easily to new concepts and responsibilities
  • Function well in a fast paced, high-pressure atmosphere
  • Require minimal supervision
  • Dynamic and highly motivated
  • Strong interpersonal skills Computer Skills Microsoft Word, Excel, PowerPoint, Oracle, Microsoft Outlook, Spectrum, Icare, Quick base, SBN
Education

Buena Park High School - Graduated June 2001
Ontario, CA, US International Air Academy - Ontario CA, March 03 - October 03
Skills
Customer Service, Receptionist, Smartsheets  Documentation, Gantt, Real Time, Training In Lenel,Genetec & AMAG. Scheduling, Contracts, Dispatching, Invoice, Invoicing, Procurement,SAP, Service Department, Dispatch, Leads, Payroll, Excel, Microsoft Outlook, Microsoft Word, Oracle, Outlook, Powerpoint.
This resume is created in 7 minutes.
Summary
Dedicated, driven and outgoing individual seeking a challenging position where I can utilize my extensive customer service, management, and Human Resources experience.
Experience
02/2014 to Current
Human Resources Generalist Associated Grocers of New England － Pembroke, NH


  • Conduct benefits administration for benefit-eligible employees, facilitate open enrollment meetings, and registration for union and non-union  employees.
  • Submit and manage short and long-term disability
  • Consolidation and mapping of data to support data conversion between HRIS systems.
  • Successful communication with outside vendors to facilitate monthly training and coaching seminars for over 300 employees.
  • Chartered, and currently chair, a Volunteer Committee to support local non-profits to promote volunteering within the community. Since inception in April 2017 the committee has increased charitable contributions and logged an increase in volunteer hours by 50 percent.
  • Organize and facilitate monthly events utilizing outside vendors and locations for over 300 people. 
  • Data audits to ensure the accurate transfer of information from current HRIS system to the new system. 
  • Monthly review of ACA compliance through reporting and data comparison.
  • Created multiple reports to extract data from current HRIS system, merged all reports creating one master file data import into new HRIS system.
  • Manage implementation meetings and task assignments to ensure deadlines are met.
  • Lead point person for time and attendance segment for new HRIS implementation.
  • Define and build business rules for programming of accruals, point system, and CBA mandated guidelines for new HRIS system.
  • Test new HRIS system to ensure all business rules were programmed and operating correctly. 
  • Created and implemented an exit interview that can track metrics through web-analytics. 
  • Weekly data extraction and manipulation, from operations based performance metric tracking system, to accurately upload data into Access.
  • Input data into various systems to create weekly performance analytics for employee performance and recruiting and retention. 
  • Researched and analyzed data to present new PTO policy to the President/CEO. Data included current and future costs, ROI, and liability. 
  • Successfully researched the impact Millenials have on today's workforce and presented to our Board of Directors. Initiatives within my presentation are being implemented to increase employee loyalty.
  • Coordinate weekly, monthly, and annual meetings for recruiting and retention, HRIS implementation updates and tasks.
  • Organize and facilitate weekly meetings with Senior Management to discuss recruitment strategies and turnover percentage.
  • Coordinated and executed the largest fundraising event in company history to support the Activities Committee raising over $1300 in 10 business days.
  • Work with senior-level management to create fair and consistent HR policies and procedures. 
  • Act as backup to the Payroll Administrator. Trained to process weekly payroll for 1200 employees in multiple states.
  • Chartered a Toastmasters International speaking club, currently holding the VP of Education Chair. 
02/2013 to 02/2014
Recruiting Coordinator CCSI Inc － Stratham, NH

  • Created and implemented the exit and interview program process.
  • Supported employees at all levels, including executive leadership.
  • Conducted reference and background checks on all job applicants.
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Contacted all job applicants to inform them of their application status.
  • Researched and recommended new sources for candidate recruiting.
  • Built social networks to find qualified candidates.
  • Maintained an accurate candidate tracking system.
06/2006 to 10/2012
General Manager Jasper White's Summer Shack － Boston, MA

  • Improved sales by more than 50% over 3 years. 
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Developed and maintained exceptional customer service standards through continuous training.
  • Optimized profits by controlling food, beverage and labor costs through inventory control, sales reporting and analytics.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Managed accounts payable, accounts receivable and payroll.
  • Initiated negotiations with vendor contracts to improve costs and kept updated records of contracts.
  • Carefully prepared weekly payroll to keep up with projected budgets.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Successfully managed both on and off site catering events from inception to completion.
  • Coordinated weekly and monthly staff and budget meetings for the company.
  • Successfully negotiated a 20% decrease in price with linen vendor.
Skills
  • Microsoft Excel Certified
  • Advanced experience with PowerPoint
  • Intermediate experience with Access
  • Excellent critical thinking skills
Education
Business Administration/HR Management Southern New Hampshire University
Human Resources Management Certificate University of New Hampshire
LMT: Massage Therapy New Hampshire Institute for Therapeutic Arts － Hudson, NH
Activities and Honors

National Society of Leadership and Success; National Engaged Leader 

Concord Area Toastmasters; Vice President of Education, CC, CL, Mentor

Volunteer & Fundraiser; Special Olympics of NH, NH Food Bank, Families in Transition & Manchester VA Medical Center
This resume is created in 7 minutes.
Summary
Registered Medical Assistant with 10 years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care.
Skills
  • Charting expertise
  • Understands medical procedures
  • Enthusiastic caregiver
  • Specimen collection/processing proficiency
  • Epic and MS office
  • Sweat test
  • Phlebotomy
  • Pediatric and Adult triaging 
  • Injections
  • Rapid tests (Strep A, Influenza, and RSV)
  • Test result validity verification
  • Quality control procedures
  • Administrative support
  • Strong problem solving
  • Administrative support
Experience
Medical Assistant 02/2006 － Current University of Chicago Medicine Chicago, IL
Prepared patient rooms prior to their arrival.
Read and recorded temperature, pulse and respiration.
Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Kept facility stocked with necessary supplies, equipment and instruments.
Performed routine tests such as urine dip stick, vision and hearing tests.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Promoted personal and co-worker safety. Member of the Unit Base Council . Wrote clear and detailed clinical phone messages for physicians.
Directed patient flow during practice hours, minimizing patient wait time.
Scheduled radiology exams for patients.
Laboratory Assistant 04/2005 － 02/2006 Alverno Clinical Lab Patient Olympia Fields, IL  Perform a variety of tasks, collecting blood specimens from all areas of the hospital including outpatient, Neonatal, ER and trauma department, med/surg and pediatrics. Labeling of laboratory specimens centrifuges and allocated laboratory specimens.  Precepts and assist in training phlebotomy students and training new employees. 
Examined feces and other materials for ova and parasites.
Prepared, stained, cover slipped and catalogued cytology specimens.
Audited specimen integrity and identification.
Recruiting Coordinator 04/2001 － 08/2004 Morton's The Steakhouse Chicago, IL  Sourced management candidates for worldwide locations for Morton's of Chicago. Utilized outside recruiting agencies. Implement it media advertising (i.e. newspaper, Internet or industrial publication). Conducted searches with a cold call in local market. Review resume upon receipt and input data Into applicant tracking system. Conduct reference checks. Collected background checks and investigation information and drug test information for candidates. Prepared  offer letters and training packet. Screen internal candidates for promotion. Reviewed expenses reports and coded bills to be processed 
Human Resources Administrator 07/2000 － 04/2001 Morton's Steakhouse Chicago, IL  Reviewed an audit new hire paperwork for 35 restaurant locations across the country. Conducted I-9 and file audit. Review and process internal paperwork for promotions. Provided information for unemployment claim. Human resource contact for restaurant management and staff for general benefit policy and questions. Maintain all of the HRIS database information in ADP and ProBusiness. 
Office Assistant/Recruiter 04/1999 － 07/2000 Mercy Health System of Chicago Chicago , Ill
Conducted reference and background checks on all job applicants.
Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Maintained an accurate candidate tracking system.
Contacted all job applicants to inform them of their application status.
Maintained and reserved the executive conference room calendar.
Received and screened a high volume of internal and external communications, including email and mail.
Supplied key cards and building access to employees and visitors.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Read and recorded temperature, pulse and respiration.
Work with multiple providers.
Education and Training
1991 High School Diploma: Academy of Our Lady Alumnae - General Studies Chicago, IL, United States
Certificate: Hearts Academy - Phlebotomy and CNA Oak Forest, IL, United States
Certificate: CPR
Certificate: Registered Medical Assistant
Activities and Honors
Member of the Unit Base Council  
This resume is created in 7 minutes.
Summary
Highly driven individual who maintains a positive attitude under pressure and welcomes challenges and responsibility. Outgoing and hardworking with the ability to rally people to complete and bring value to work. Passionate about bringing color to everyday situations. Curious, with a desire to grow everyday.
Skills
  • Excellent communicator 
  • Hardworking
  • Exceptional interpersonal skills
  • Extremely coach able & adaptable 
  • Consistent positive attitude 
  • Detail-oriented
Experience
01/2018 to Current
Recruiting Coordinator SendGrid － Denver, CO Partnered alongside recruiters to create and facilitate the candidate experience. Directly coordinated phone, Google Hangout, Zoom and onsite interviews for over 50 candidates taking place in SendGrid's domestic and international offices. Developed detailed travel arrangements for all remote candidates. Directed the entire onsite candidate experience for the Denver office including coordinating rooms, lunch appointments, and interview teams throughout the interview process. Assisted the recruiting process through organization in a fast paced rapidly growing, environment. 
08/2017 to 01/2018
Activities Coordinator and Mentor Kivu Gap Year － Denver , CO Developed and led intensive weekly cultural engagement events for 12 suburban students to help integrate them into urban life. Mentored students through their assimilation into Denver culture through real-world internships with exposure to marginalized populations. 
06/2017 to 08/2017
Recruiting Coordinator Experience Factor － Denver, CO
Endevis- Initiated recruiting background checks, organized and assisted in delivery of onboarding materials for all candidates in the SouthWest region, and led scheduling of orientation dates for candidates in California, Colorado, and Arizona.  Became comfortable in a fast paced high pressure environment where high volumes of candidates were coming through. 
Air Methods  - Developed and distributed offer letters for recruiters nationwide. Aided in extending dozens of offers weekly to candidates with a complex variety of compensation ranges, materials and negotiations.
05/2013 to 08/2014
Executive Assistant Richman Asset Management － Tuscon, AZ
Delivered excellence with concise, detailed, and professional administrative work including the maintenance of various critical documents, asset descriptions, and information management. Worked in a fast paced environment, often had to think on my feet. Developed relationships quickly and earned the trust of co workers as well as customers. 
 
08/2014 to 08/2015
Director of Operations Assistant Sox Place － Denver, CO
Served as assistant to non-profit CEO Benton Woodring. Managed donation accounting for the screen printing side of the business, directed social media activity, and served as a mentor with homeless intercity youth.
08/2013 to 03/2014
Kivu Gap Year
Circumnavigated the globe accumulating over 900 internship hours in a wide variety of settings, ranging from teaching foster child educational courses to the development of detailed hygiene programs in the Philippines. Engaged in intensive self development training and course work. Developed an astute ability to navigate and engage individuals from any background.
05/2013 to 05/2014
Executive Assistant to Vice President Richman Capital Management － Tucson, AZ Delivered excellence with concise detailed and professional administrative work. Managed the VP of Richman's calendar, travel arrangements, call screening, and prepared portfolios for over 20 summer site visits. 
Education and Training
2018
Bachelor of Science: Psychology Colorado Christian University － Lakewood, CO, United States

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