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Professional Summary

Human Resources Associate with expertise in the following: performance management, succession planning and process improvement. Also a strategic planner with strong communication skills. Best known for being a  results-focused recruiter who sources highly sought-after technology candidates ranging from entry-level to executives. Areas of expertise include, but are not limited to: Recruitment, Payroll, Health and Safety, Labour Relations, and HRIS Software.

Skills
  • Well-versed in the following: HRIS administration and software, handling of confidential and sensitive information, recruitment, employee records, payroll and benefit administration.
  • Exceptional customer service skills, communication skills, and team work skills. 
  • Exceptional multi-tasking and organizational skills. 
  • Proven ability in making administrative and procedural decisions, and judgments on sensitive, confidential issues. 
  • Proven track record completing successful project management, team building, troubleshooting and delegating high volumes of employees. 
  • Intermediate efficiency with Microsoft Office (Word, Excel, PowerPoint, and Outlook).
  • Experience in creating letters, reports, forms, and tables alongside spreadsheets (with filters), formulas, and hyperlinks for tracking statistics. Highly efficient at creating presentations, managing calendars, and e-mails. 
  • Thorough knowledge of relevant employment legislation including: Employment Standards Act, Human Rights Act, and Pay Equity. 
Education
Bachelor of Commerce : Human Resources Management , 2014-2018
 Humber College Institute of Technology and Advanced Learning


Relevant Courses
  • Training and Development 
  • Employment Law
  • Recruitment and Selection
  • Human Resources Management
  • Labor Relations
  • Customer Service 
  • Organizational Behavior
  •  Salary Compensation
  •  Occupational Health and Safety 
Work History
Staffing And Recruitment Consultant , 01/2016 to 10/2018
 Premium HR Solutions Inc – Guelph, ON
  • Developing new process for employee evaluation which resulted in marked performance improvements.
  • Screen and parse applicants, pre-screen prospective candidates to evaluate and determine suitability.
  • Ensure adherence to ESA (Employment Standards Act), MOL (Ministry of Labour) and other legislative components.
  • Supported the agency with its various functions including recruitment, labour/employee relations, health and safety, training and development, compensation and benefits administration, performance management and corporate human resources policies/procedures.  
  • Conducted health and safety tours of facilities. 
  • Supported onsite registration and interviews with candidates.
  • Maintained quality communication with clients to ensure deadlines and requirements are achieved.
  • General administrative duties included: answering the telephone and directing caller to the appropriate person, accurate filing, data management, faxing, preparing reports, etc.
  • Utilized Microsoft Office (Word, Excel, Powerpoint & Outlook); in particular, created letters and reports using forms and tables; created spreadsheets using filters, formulas and hyperlinks for tracking of statistics. 
  • Ensured proper recording, routing, retention, storage and disposition of all documents received, in accordance with established policies and procedural guidelines. 
  • Assisted with payroll, data entry related to payroll as well as pension and benefits. 
  • Supported Chief Operating Officer with daily operational functions.
Customer Service Representative , 03/2016 to 01/2017
 TD Canada Trust
  • Achieved several customer feedback calls resulting in 100 % satisfaction, by utilizing exceptional communication skills to assist clients with their day to day banking.
  • Minimized company losses and errors through a combination of proficiency in administrative applications and multi tasking capabilities. 
  • Excelled at maintaining security protocol by practicing appropriate discretion and organization regarding confidential client information and company information. 
  • Acted as a liaison between clients and investigations head office in order to resolve problems and clarify misunderstandings. 
  • Implemented exceptional analytical thinking skills in order to solve the majority of customer issues with minimal managerial involvement. 
  • Shadowed managers in order to learn more about maintaining excellent employee relations and performance management. 
Director, 05/2015 to 03/2016
 Humber Students' Federation – 3199 Lakeshore Blvd W, Toronto, ON, M8V1K8
  • Developed and audited student governments' policies and standard operating procedures.
  • Facilitated communication between the Humber Students' federation and students enrolled at their respective campus.
  • Provided the governance framework of which HSF management is ultimately accountable and ensured that targets were being reached.
  • Governed the affairs of the HSF, set its strategic direction, and approved all major decisions that affect how the organization impacts Humber's student body. 
Business Development Intern, 07/2015 to 09/2015
 24/7 Virtual Marketing – 55 Village Centre Pl, Mississauga, ON, L4Z1V9
  • Provided advice, guidance, and support to the staff team in regards to small business and start up grants.
  • Researched innovative ways to present and promote a virtual marketing platform to retail merchants.
  • Participated in end to end client management and communicated with potential clients to generate leads.
  • Implemented effective sales and customer service processes,
Volunteer Experience

Chapter President Humber College 

DECA U Ontario - 07/2015 to 04/2016

  • Increased organizational membership from 2 active members to 38 active members in the span of three months. 
  • Created exceptional interactive presentations for new hire orientations and recruitment purposes by practicing proficiency in standard office software tools (Powerpoint, Word, Excel). 
  • Contributed to the planning of learning activities and programs related to career development and soft skills development.
  •  Lead in coordinating learning activities for case study coaching sessions, conducted independent research and analysis of data to maximize chances of higher scores at provincials. 
  • Ensured that the chapter maintained transparent policies of fairness, equity, and transparency for all chapter members. 
  • Educated all chapter members on standard procedures and codes of conduct. 
  • Acted as an active liaison between the associate dean of the Humber Business School and Humber's executive team.
  • Communicated plans, ideas, and events from the DECA board of directors to the Humber executive team.
  • Excelled at multi tasking by registering several delegates for different events while also organizing team building seminars to foster cohesion. 
Accomplishments
  • Awarded the 2nd place prize amongst 50 competitors in the Human Resources category at the Ryerson invitationals  case competition of 2015.
  • Accepted as the only Humber delegate to the APEX conference as of 2016. 
This resume is created in 7 minutes.
Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork, and project needs.
Highlights
  • Administrative Support
  • Strong Written & Verbal Communication Skills
  • Database & Records Management
  • Customer Service
  • Data Entry
  • Time Management
  • Computer proficiency
  • Organization
Experience
Oxford Knight Ltd October 2017 to June 2019 Recruitment Consultant
London, England/Dallas, Texas
  • Full-lifecycle IT Recruiter within UK financial market, working with world-leading financial institutions such as JP Morgan and Morgan Stanley
  • Provided an exemplary level of service to clients to both maintain and extend relationships
  • Contacted applicants and hiring managers to coordinate and schedule interviews daily
  • Met with candidates in person, on telephone, or through video conference to assess their qualifications.
  • Demonstrated proficiencies on the telephone within high-volume environment
North Australian Contracting July 2016 to July 2017 Executive Assistant/Events Coordinator
Brisbane, QLD, Australia
  • Designed and created marketing collateral for new or potential clients and company executives.
  • Managed complete design and launch of company's website in 4 months
  • Answered incoming calls and directed them appropriately.
  • Planned and executed corporate events for executives and clients.
  • Created and maintained spreadsheets using intermediate Excel functions and calculations to develop reports and lists.
  • Coordinated travel arrangements as needed.
Anovia Payments February 2015 to May 2016 Project Manager/Account Specialist
Irving, Texas, USA
  • Coordinated meetings for VP of Sales and individual sales representatives weekly
  • Recorded and compiled important sales and operations data within Microsoft Excel daily
  • Maintained clean, orderly, and safe work environment.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills
  • Answered incoming calls and routed to appropriate location.
Education
El Centro College Expected in 2021 Associate of Applied Science: Respiratory Care Dallas, TX, United States
University of North Texas 2015 Bachelor of Science: Integrative Studies (Business, Psychology, Hospitality Management) Denton, Texas, USA
GPA: 3.69
  • Minor in Hospitality Management
  • Graduated Cum Laude 
  • Received two seperate scholarships for academic achievement
This resume is created in 7 minutes.
Summary

Training and Development specialist who communicates and collaborates effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a solid expertise in human resources management, talented at facilitating and improving new hire training orientation programs to increase job skills, team morale and staff retention. Furthermore adds value to organisations by contributing to growth and driving profitability as a trusted advisor and strategic business partner.

Highlights
  • MS Office
  • Excellent interpersonal and coaching skills
  • Strategic thinker
  • Detail-oriented
  • Sales leadership development
  • Market Analysis
  • Exceptional customer service
  • Performance metrics
  • HR Program/Project Management
  • HRIS technologies
  • Alternative Dispute Resolution (ADR)
  • Ability to work individually and in a team environment
Experience
05/2014 to 12/2015
Junior Recruitment Consultant Xuliv Group - Sydney, NSW

Responsibilities Included:

  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Mentored team members to succeed and advance within the department and company.
  • Maintained corporate responsibility by staying up-to-date with laws that affect human resource training programs.
  • Planned and led training programs on staff development.
  • Presented training information via simulations and team exercises.
  • End-To-End Recruitment: Effectively conducted multiple interviews for CBD based clients. Recruited IT consultants and designers for clients.
  • Talent Acquisition: Posting Job advertisements for clients, screening candidate resumes to ensure highest quality candidates are employed.
  • Business Development: Provided marketing opportunities for prospective clients, using social media as well as cold calls. In addition, developed a health insurance scheme for the clients if in a rare occurrence it is needed.
  • Business Administration: Completed general business administration tasks. Data entry and professional emailing.
01/2012 to 12/2012
Customer Service Representative Tropfest Film Festival - Sydney, NSW

Responsibilities Included:

  • Concierge
  • Providing directions and assisting customers in need.
  • Ticket Handling
12/2013 to 11/2014
Sales Assistant JB HI-FI - Blacktown, NSW

Responsibilities Included:

  • Product Consultant
  • Planned and led training programs on staff development and sales.
  • Cash Handling
  • Customer Service/Relations
01/2011 to 12/2013
Sales Assistant Myer - Bondi, NSW

Responsibilities Included:

  • Inventory Report Generation
  • Customer Service/Relations
  • Transaction Processing
  • Cash Handling
Education
2017
Masters: Commerce University of Sydney - Camperdown, NSW, Australia
2014
Bachelor: Psychology University of Sydney - Camperdown, NSW, Australia
2009
High School Diploma: Commerce Mitchell High School - Blacktown, NSW, Australia
Extra-Curricular Activities
  • Super League football player
  • Photography
  • Reading
  • Traveling
References

Richard Rodrigues: 

  • Xuliv Group Director
  • C: 0404 694 278
This resume is created in 7 minutes.
Professional Summary
  • Highly experienced Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets.
  • Extremely results-oriented and proactive in addressing and resolving problems.
  • Driven manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth.
  • Proven success at helping new employees adjust to company culture and feel valued in their new roles.
  • Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems.
  • Highly effective management professional emphasizing innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Skills
  • Exceptional interpersonal communication
  • Staff training/development
  • Employee scheduling
  • Project management
  • Human resources management
  • Organized
  • Effective leader
  • Efficient multi-tasker
  • Product development
  • Conflict resolution
  • Client account management
  • Consistently meet goals
Accomplishments
  • Developed and facilitated site-wide "town-hall meetings" to address discipline, code of conduct and policy and benefits issues.
  • Tech-savvy Project Manager versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as process re-engineering and improvement.
  • Reduced staff absenteeism by 19% in first quarter of of implementation of new program I piloted.
  • Integral member of starting up new centers namely Curtin and Darwin IDC. Ensuring it was running efficiently within given time frames respectively.
  • Dedicated to continuous processes improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems as they arise efficiently
  • Trained staff in Self defense techniques across the country.
  • Initiated and implemented various programs across different contracts which streamlined and and in creased productivity without encroaching on quality of services.

Work History
11/2016 to Current
Onsite Recruitment Consultant Australian Personnel Solutions – Eastern Creek
  • Coordinated work activities of subordinates and staff relating to employment, labor relations and employee relations.
  • Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
  • Directing the work of 200+  contractors.
  • Managing contractor productivity against clients demands.
  • Rosters management
  • Safety management across site.
  • Recruitment and screening of prospective employees.
  • Induction and training of all new staff and refresher training as required for existing staff.
  • Liaising with internal and external stakeholders.
  • Enforcement of site specific policies and procedures.
11/2015 to 11/2016
Contractor Australian Personnel Solutions – Eastern Creek
  • Voice Picking and stock management,
  • Quality control and management,
  • Maintain KPI\'s.
  • Established long-term customer relationships through prompt and courteous service.
  • Estimated weights, heights and centers of balance to make precise placements.Risk management controls adherence and identification
  • WH/S management and adherence.
01/2015 to 11/2015
Unloader Flemington Unloading Services – Flemington Markets
  • Forklift duties,
  • Unloading / Loading of inventory,
  • Delivery of inventory throughout the market to various enterprizes,
  • Quality control,
  • Invoicing/manifest and stock reconciliation,


07/2012 to 10/2013
Collections Agent Baycorp – Paramatta
  • collections agent
  • conciliation of overdue accounts
  • debt management
  • skip tracing
  • over $125,000 in company revenue generated over my time with company
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Mentored and conducted refresher training for existing staff
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Mastery of customer service management systems and databases.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Defused volatile customer situations calmly and courteously.

    • 01/2009 to 09/2011
    Client Services Manager Serco Asia Pacific – Villawood Immigration Detention Facility, Australia Wide
    • Responsible for daily running of facility,
    • Liaisons with internal and external stake holders,
    • Managing work force placements and staff KPI\'s,
    • Daily staff briefings and debriefings as required,
    • Clientele risk assessments and management plans,
    • Staff monthly appraisals and mentoring plans,
    • Rosters allocation,
    • Implementation of staff retention programs and reduction in productivity loss via staff focused morale programs with incentives,
    • Created site specific policies and procedures and post orders.
    • Training and screening of all new recruits via self defense program as an instructor,
    • One of three member team responsible for recruitment of advanced riot squad team for Australia wide incidents and emergencies.
    • Daily reporting on all facets of days operations within contractual obligations to both head office and government.
    • Active involvement in all issues pertaining to WH/S.

    01/2003 to 01/2009
    Operations Coordinator G4S Australia – Villawood Immigration Detention
    • Worked across three states and territory establishing new centers across Australia namely in Curtin, W.A and Darwin N.T. and Christmas Island.
    • Hired and trained extensive amountsof local staff to run these centers.
    • Trained, coached and mentored staff to ensure smooth adoption of new program.
    • Monitored and managed all new recruits kpi\'s and ensured there progression in completing their mandatory tertiary qualifications were met on the job.
    • Implemented innovative programs to increase employee loyalty and reduce turnover.
    • Developed and rolled out new policies.
    • Strengthened company\'s business by leading implementation of government program aimed at identifying at risk clientele in our care. Then implementing strategies to ensure their safety or needs were met accordingly and efficiently.
    • Sourced and secured partnerships with local business to ensure the running of the facilities was possible given the remote locations,

    Education
    2018
    MBA: Business & Management
     Australian Business College - Brisbane
    2016
    Cert 3: Warehousing and Logistics
     Tafe NSW -
    2013
    Cert 3 : Financial Services and Mercantile Agents
     Australian Business College - On the Job - Baycorp
    2012
    Diploma: Business & Management
     Careers Australia - Sydney
    2005
    Certificate 3: Custodial Services
     Advance Training College - On the Job - Villawood IDC
    1999
    High School Diploma:
    Campbelltown Performing Arts High School - Campbelltown

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