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Professional Summary
Inside Retention Sales Representative with a strong work ethic, exceptional sales and customer experience skills and a successful track-record of growing sales revenue.
Skills
  • Self-motivated
  • Persuasive negotiator
  • Expert in Customer services
  • Microsoft Office Suite, Peoplesoft and Salesforce sales management software
  • Dedicated team player
  • Detail-oriented
  • People-oriented
  • Strong knowledge of Emergency Medicine and Senior Care.
Work History
Retention Specialist 12/2009 to Current
Philips Lifeline – Framingham, MA
    • Retention Sales Specialist for emergency medical response service.
    • Developed and implemented best practices for sales techniques.
    • Achieved and exceeded Monthly Sales goals for the group.
    • Considered the best customer experience rep by my peers.
    • Developed highly successful working relationships inter-departmentally.
    • Generating additional revenue by recommending additional products.
Route Sales Representative 05/2009 to 12/2009
Pepsico/Frito Lay – West Boylston
Area Manager Lincare/Home Oxygen 2-U – Westboro, Ma
Kiosk Sales Manager 01/2002 to 01/2004
BOSE – Framingham, Ma
Systems Analyst/ Team Lead 01/1999 to 01/2002
Fidelity Investments – Marlboro, Ma
Finance & Sales Manager/ Sales Rep 01/1994 to 01/1997
Midway Nissan – Framingham, Ma
Account Manager 01/1997 to 01/1999
Arbor Computer – Ashland, Ma
EMT, Manager, Dispatcher 05/1986 to 01/1994
Chaulk Ambulance – Natick, Ma
Education
MBA: Framingham State College - Framingham, MA Business Management
Accomplishments

Initiated and ran fund raising event for cancer patient raising $38,000.

Winner of multiple National Sales incentive programs for BOSE Corp.

Nissan Circle of Excellence award winner for 3 consecutive years.

Honors for Nation Wide top 10 ranking in Customer Service for Nissan.

Featured in article for Nissan National Sales Magazine on sales techniques.

This resume is created in 7 minutes.
Professional Summary
Customer service professional offering 11 years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines and sales goals. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.  High-performance and focused communicator possessing interpersonal and client relationship management skills. Demonstrates exceptional creativity, visionary and humanitarian focus. Committed to achieving outstanding results. 
Skills
  • Strong banking ethics
  • Financial transactions expertise
  • Currency and coin counter operation
  • Complex problem solving
  • Goal-oriented
  • Multi-tasking
  • Microsoft Office
  • Strong negotiation
  • Cheerful demeanor
  • People-oriented
  • Self-sufficient
  • Flexible
  • Team player
  • Superior organization skills
  • Excellent work ethic
  • Positive attitude
Work History
08/2017 to 12/2017
Customer Care Specialist WPS Health Solutions – Hampton, Virginia
  • Receive telephone, written, fax, and e-mail inquiries concerning TRICAR eligibility, benefits, determinations, and claims resolutions     questions or billing problems.
  • Apply appropriate provisions of TRICARE regulations, interpretations, and procedural directives in making determinations on eligibility and benefits to determine appropriate responses to inquiries.
  •  Obtain and analyze claims data to determine specific problem area including external communication to obtain data.
  • Complete research and provide final resolution to inquiries within contractual requirements.
  • Communicate with inquirer to determine appropriate authorization or referral of services.
  • Educate providers on billing requirements of TRICARE to reduce claim problems.
  • Deal tactfully with people in a wide variety of situations to convey a favorable corporate image.
  • Submit claims for resolution, correction, payment, or review as appropriate.
08/2016 to 12/2016
Customer Service Technical Support Ibex Global – Hampton, VA
  • Effectively managed a high-volume of inbound and customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Gathered and verified all required customer information for tracking purposes.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Met or exceeded service and quality standards every review period.
10/2015 to 06/2016
Customer Retention Specialist Sprint – Hampton, Virginia
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Helped drive sales goals and achieve monthly quotas.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Asked open-ended questions to assess customer needs.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Recommended alternative items if product was out of stock.
05/2015 to 09/2015
Small Business Banker Wells Fargo – Richmond, Va
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained strict confidentiality of bank records and client information.
  • Quickly answer customer inquiries in a friendly and courteous manner.
  • Provide first call resolution, while following strict procedures that meet compliance guidelines.
  • Identify and offer customers the products and services they need and want to succeed financially
05/2014 to 09/2014
Legal Collections Representative SCI Smartt Collections – Richmond, Virginia
  • Contacting consumers via telephone to attempt debt collection  
  • Establishing consumers' location and contact information via skip tracing if necessary 
  •  Determining consumers' ability and willingness to pay and identifying the appropriate repayment program/options available to them  
  • Entering account information into our proprietary computer system when prompted by automatic dialer  
  • Forwarding accounts to legal department in the event of nonpayment or if account is deemed 
02/2013 to 04/2014
Sr. Risk Coordinator for Escalated Call Unit Capital One – Chester, Virginia
  • Manage inbound and outbound collection calls.
  • Perform account level research.
  • Overcome objections that customers have about making payments toward their accounts and help them to understand their account(s) and responsibilities.
  • Become familiar with and follow Company guidelines and procedures.
  • Attend team meetings.
  • Update account information and complete appropriate documentation to ensure accurate reporting on accounts.
08/2006 to 08/2012
Customer Financial Specialist Verizon Wireless – Wilmington, North Carolina
  • Resolved billing questions and disputes, initiated customer calls, and performed data entry.
  • Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills.
  • Promptly answered telephone calls to reflect professional corporate image. 
  • Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. 
  • Proficient in relevant computer applications, knowledge of customer service principles and practices.
Education
2001
High School Diploma:
First Colonial Road - Virginia Beach, VA
Additional Information
Interim Government Security Clearance
This resume is created in 7 minutes.
Professional Summary
A dedicated professional with demonstrated leadership ability and customer service skills. Highly dependable, organized and goal oriented possessing excellent communication skills.  Authorized to work in the US for any employer.
Skills
  • Data management
  • Budgeting and finance
  • Self-motivated
  • Strong verbal communication
  • Exceptional communication skills
  • Strategic sales knowledge
  • Strong client relations
  • Powerful negotiator
  • Conflict resolution
  • Process implementation
  • Extremely organized
  • Client assessment and analysis
  • Risk management processes and analysis
  • Creative problem solver
Work History
Customer Service Retention Specialist, 09/2016 to Current
Sutherland Global Services – Las Vegas, NV
  • ISM Retention for AT&T-DirecTV, provide value of current services when customers are wanting to cancel in effort to retain active services, manage customer accounts, and up-sell customers to new products or services.
Customer Service Representative, 08/2015 to 09/2016
C3 Contact Channels – Las Vegas, NV
  • Assisted Humana members with their health insurance plans.
  • Provided information on explanation of benefits, coverage determination, and prescription drug information.
Contact Center Agent, 03/2015 to 05/2015
Viator – Las Vegas, NV
  • Provided customer service for all Viator customers and travel distributors/agents.
  • Processed all post travel queries, refund requests, and complaints in a timely manner.
  • Communicate to managers in regards to all customer relations issues.
  • Liaise with suppliers to resolve customer complaints.
OPC/Greeter, 06/2014 to 08/2014
Somerpointe Resorts – Las Vegas, NV
  • Signed up couples from all over the world for timeshare tours for Tahiti Village to receive discounted show tickets and vouchers.
  • Sold discounted hotel packages for couples all over the world departing Las Vegas to tour our timeshare resort Tahiti Village when returning to Las Vegas.
Concierge, 11/2010 to 01/2013
Entertainment Benefit Group – Las Vegas, NV
  • Assisted customers with all of their needs while in market including discounted shows,tours,attractions, and dinner reservations.
  • Provided assistance to customers with inquiries in person and at times via email and phone.
  • Promoted the amenities by educating guests on restaurants, and other outlets such as spa, retail, and pools.
  • Collaborated with other team members on special projects and events.
  • Cross trained new hires.
Count Room Member, 06/2007 to 03/2010
Arizona Charlie's Decatur – Las Vegas, NV
  • Demonstrated excellent customer service skills during scheduled bill acceptor drops.
  • I effectively resolved customer related situations when necessary through communication between customer and various casino departments.
  • I performed repairs to slot machines during the scheduled drop when possible.
  • I operated the Cummings Jet Scan machine to count money from the scheduled acceptor drop, revenues and table games.
  • I also operated Glory machines to roll various coins.
  • I effectively balanced money from revenues and table games according to shift using a ten keypunch and logged the currencies in the computer system and on the necessary paperwork.
  • I set up and balanced Kiosk machine money and made daily fills as needed.
  • I balanced coin vault inventory at the start and end of every shift.
Count Room Member, 08/2006 to 06/2007
Fitzgeralds Hotel and Casino – Las Vegas, NV
  • Demonstrated excellent customer service skills during scheduled bill acceptor or coin drops.
  • I effectively resolved customer related situations when necessary through communication between customer and various casino departments.
  • I performed repairs to slot machines during the scheduled drop when possible.
  • I operated the Cummings Jet Scan machine to count money from the scheduled acceptor drop, revenues and table games.
  • I also operated Glory machines to roll various coins.
  • I effectively balanced money from revenues and table games according to shift using a ten keypunch and logged the currencies in the computer system and on the necessary paperwork.
  • I delivered bagged coins to various slot department stations and balanced coin vault inventory at the start and end of every shift.
Education
High School Diploma: Glassboro High School - Glassboro
This resume is created in 7 minutes.
Professional Summary
Highly effective management professional seeking further growth.  Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.  Diligent and motivated to improve processes, and increase revenue.
Skills
  • Strong communication skills
  • Natural leader
  • Detail-oriented
  • Dependable
  • People-oriented
  • Flexible/Adaptable
  • Straightforward
  • Result-Oriented
Work History
  • Operations Supervisor
  • I.C. System, Inc.
  • Onalaska, WI
  • October 2016 to Current
  • Supervise a team of 20 + associates.
  • Score calls and provide feedback to representatives to assist in effective call handling.
  • Work with AM to maintain needs for my clients.
  • Complete Quarterly and Annual Reviews to continue growth for representatives.
  • Consistently push representatives on efficiencies.
  • Handle client calls and visits in a professional manner. 
  • Adapt to all changes to ensure smooth transition. 
  • Lead Collector
  • I.C. System, Inc.
  • Onalaska, WI
  • October 2014 to October 2016
  • Effectively handle a large amount of inbound and outbound calls.
  • Answer Supervisor calls in a professional manner to de-escalate.
  • Coach representatives to ensure they attain their goals.
  • Personally collect money to attain goals provided by upper management. 
  • Provide feedback to representatives to ensure their growth within the company. 
  • CFR
  • I.C. System, Inc.
  • Onalaska, WI
  • September 2013 to October 2014
  • Effectively handle a large number of inbound and outbound calls.
  • Assist consumers in resolution of their past due balance.
  • Maintain a CQ Score of 9 or above.
  • Retention Specialist
  • CenturyLink
  • La Crosse, WI
  • November 2012 to July 2013
  • Referred unresolved consumer grievances to designate departments for further investigation.
  • Maintained a QA Score of 8.5 or above.
  • Retain consumers to continue services by active listening and using empathy. 
Education
  • Business Management
  • Western Technical College
  • La Crosse, WI
  • Completed 1 year of the course
This resume is created in 7 minutes.
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Skills
  • Detail-oriented
  • Proficient in Word 
  • Excellent multi-tasker  
  • Strong communication skills
  • Strong problem solving ability
  • Organized  
  • Proficient in Excel
  • Reconciling paperwork 
  • Conflict resolution proficiency 
  • High customer service standards
Experience
Retention Specialist, 04/2013 to Current Comcast NBC Corporation － Ridgeland, MS
  • Run reports and supplied data to fulfill customer report requirements.  
  • Provide accurate and appropriate information in response to customer inquiries.
  • Build customer loyalty by placing follow-up calls for customers who reported product issues.  
  • Collect customer feedback and made process changes to exceed customer satisfaction goals.
  • Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
Photography sales, 05/2010 to 04/2013 Olan Mills － Jackson, MS
  • Processed all photo orders online or in store.
  • Scanned a variety of packages that comes in the store. 
  • Answered and solved customer complaints either phone or email. 
  • Separated and organized photos based on time and date the order was placed.
  • Developed and implemented marketing strategy plan to increase profit sales.
Education
Associate of Arts: General Studies, 2017 Hinds Community College － Raymond, MS, US
This resume is created in 7 minutes.
Professional Summary
Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.
Skills
  • Strong problem solving aptitude
  • Persuasive speaker
  • Hard working and self-motivated
  • Inventory management
  • Quality inspection
  • Quality assurance
  • OSHA standards
Work History
May 2014-July 2016 Quality Assurance Technician Kochs Food | 1835 Kerr St
  • Discarded and rejected products, materials and equipment that did not meet specifications.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Monitored production operations for compliance with specifications and promptly reported defects.
June 2012-September 2013 Customer Retention Specialist Convergys | 5600 Brainerd Road
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
Education
2011 High School Diploma: Howard High School 2500 Market Street
This resume is created in 7 minutes.
Summary
  • 7 years successful experience in Customer Service and Sales
  • Proven ability to set and consistently meet sales and customer satisfaction goals
  • Driven and competitive; frequently at top of company rankings
  • Easily build rapport and convert prospects into loyal customers
  • Insightful; able to analyze customer's needs and provide creative and workable options to persistently overcome rebuttals
  • Excellent verbal and written communication skills
  • Adept at mastering new policies and procedures quickly
Experience
High-Value Retention Specialist Nov 2016 to Current
 eBay － Austin, TX
  • Retained high-volume accounts by providing “red-carpet service” via consultative, individualized action plans for business development
  • Educated members in effective use of eBay's tools and how to make eBay work for them
  • Maintained 85% save rate for high value accounts seeking to end their eBay relationship
  • Reputation for helping at-risk accounts not only stay with eBay but increase overall sales
High-Value Member Disputes Lead Dec 2014 to Nov 2016
 eBay － Austin, TX
  • Handled supervisory level escalated phone calls and emails regarding disputes over eBay's most expensive items
  • Conducted and made final decisions regarding disputes worth thousands of dollars
  • Researched, analyzed and resolved customer complaints in a courteous and tactful manner while maintaining above average customer satisfaction scores
  • Trained over 100+ teammates in the use of eBay's systems
Customer Experience Team Member May 2013 to Jun 2014
 SpareFoot － Austin, TX
  • Took inbound calls and emails and made reservations at storage facilities for customers
  • Maintained a 75% conversion rate on customer sales contacts with a minimal cancellation rate
  • Researched and resolved existing client concerns handling an average of 1,500+ client support interactions per month
  • Professionally responded to negative reviews on social media
Sales and Service Representative Aug 2011 to May 2013
 AT&T － Austin, TX
  • Achieved Top 1% of AT&T national U-Verse sales personnel in 2012 
  • Took inbound phone calls and examined customer service issues ranging from technical support to billing inquiries
  • Resolved customer concerns and upsold additional products and services based on customer's needs
  • Customer service approval rating above 90% each month

​
Education and Awards
History & Political Science 2011 The University of Texas at Austin － Austin, TX
  • Liberal Arts Honors program
High School Diploma 2007 South Grand Prairie High School － Grand Prairie, Tx
Eagle Scout Award 2007
This resume is created in 7 minutes.
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Skills
  • Customer Relationship Management software (CRM)
  • Proficient with Microsoft Office Suite
  • High customer service standards
  • Conflict resolution proficiency
  • Negotiation competency
  • Strong organizational skills
  • Active listening skills
  • ​Energetic work attitude
Experience
Customer Assistant 11/2017 to 01/2018 AT&T Fleming Island, FL
  • Assist customers with registration, email creation, DSL physical line signal testing, modem/filter setup
  • Assist customers with email, browser, and modem troubleshooting  
  • Interact with other departments to resolve customer issues or provide additional service
  • Supported customers having data connectivity issues.
Customer Retention Specialist 03/2016 to 08/2017 Web.com Jacksonville, FL
Customer Support Specialist
  • Answer inbound calls  
  • Assist customer with all inquiries associated with billing, custom websites, DIY accounts, domain,hosting and marketing services
  • Resolved product issues and shared benefits of new technology.
Customer Support Specialist Tier II
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Support customers with online billing and account issues.
  • Provided real-time support to everyday users of Custom websites, Facebook marketing and Search Engine Optimization.
Customer Retention Specialist​
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Provided base level IT support to clients.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Resolved customer questions, issues and complaints.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Regularly sought opportunities to sell and up sell additional products and/or services if client's needs were met.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Customer Retention Specialist 03/2016 to 08/2017 Web.com Jacksonville, FL
Customer Support Specialist
  • Answer inbound calls  
  • Assist customer with all inquiries associated with billing, custom websites, DIY accounts, domain,hosting and marketing services
  • Resolved product issues and shared benefits of new technology.
Customer Support Specialist Tier II
  • Provided accurate and appropriate information in response to customer inquiries.
  • Developed effective relationships with all call center departments through clear communication.
  • Support customers with online billing and account issues.
  • Provided real-time support to everyday users of Custom websites, Facebook marketing and Search Engine Optimization.
Customer Retention Specialist​
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Provided base level IT support to clients.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Resolved customer questions, issues and complaints.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Regularly sought opportunities to sell and up sell additional products and/or services if client's needs were met.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Assistant General Manager 07/2014 to 07/2015 Holiday Inn Express & Suites Perry, GA
Front Desk Clerk
  • Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Greeted all guests in a courteous and professional manner. 
  • Greeted and registered guests and issued room keys.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Performed concierge services for a 3-star, 90-room hotel.
  • Monitored room availability using Opera.
  • Delivered requested items to guests' rooms.
  • Processed credit card transactions during the checkout process.
Assistant General Manager
  • Assist General Manager in all duties needed in maintaining and running the company. 
  • Updating and maintaining upkeep of all files with important client information
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Fostered strong working relationships with all hotel departments.
  • Monitored the appearance and performance of the front desk staff.
  • Addressed negative customer feedback immediately.
  • Prepared and submitted nightly bank deposits.
  • Supervised 4 front desk staff.
  • Oversaw disciplinary actions.
  • Served as public relations representative for the hotel.
  • Maximized occupancy rates through social media marketing (i.e. Facebook Business Page, Instagram.)
  • Balanced all rebates and other miscellaneous charges.
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Managed a 75 person banquet hotel and scheduled all events for rental.
  • Contacted housekeeping or maintenance staff when guests reported problems.
  • Counted and balanced cashier drawers.
  • Monitored room availability using Opera.
  • Balanced daily cash deposits and maintained a $500 deposit box with a zero error rate.
  • Promptly responded to inquires from members, staff and clients via mail, e-mail and fax.
  • Stocked and rotated inventory regularly.
Customer Service (Sales) Representative 01/2012 to 10/2013 Citibank Jacksonville, FL
  • Properly directed inbound calls in phone queues to improve call flow.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Developed effective relationships with all call center departments through clear communication.
  • Led a team of customer service representatives to increase service center profitability.
  • Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
  • Achieved proper compliance and accurate executive level reporting.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
Education and Training
High School Diploma 2006 Warner Robins High School Warner Robins, GA, United States
  • 3.0 GPA
This resume is created in 7 minutes.
Education
2005 Belvedere Elementary School Falls Church, VA, United States
2007 Elementary School Approved: Hialeah Gardens Middle School Hialeah Gardens, FL, United States
2012 First and Second Year Of High School Completed: Angel High School San Fransisco, San Jose, Costa Rica
High School Degree In Process                                                    Current
Experience
09/2017 － 11/2017 Costa Rica Call Center, CCC San Jose
  • Sales- Allowing customers with small companies that would normally ship out their products purchase better services for their shipments with different tecniques and information that they would be interested in.
Customer Services Rep/Sales/Retention Rep 03/2016 － 07/2016 Time Warner Cable Alajuela
  • helping customers with any situation they needed with our services
  • Sales-Offering more cable services to customer for a better price.
  • Transferring cable services from one place to another when customer would move using different codes and programs 
Retention Specialist 02/2016 － 09/2017 Ballena- Oficentro La Sabana, Live Career San Jose
  • Informing customer about the services so they can realize what theyre paying for and keeping the services.
  • Customer Service- Helping customers with any situation they had with the services.
Retention Specialist 01/2016 － 08/2016 Vialinx- Oficentro La Sabana, One Technologies San Jose
  • Informing customer about the services so they can realize what theyre paying for and keeping the services. Helping with scores and reports.
  • Customer Service- Helping customers with any situation they had with the services.
Skills
  • RETENTION/CUSTOMER SERVICE:
  •  Client-focused
  • Active listening skills
  •  Quick learner
  • Customer service management expertise
  • Negotiation competency
  • Sharp problem solver 
  •  SALES:
  • Troubleshooting
  • Excellent negotiating tactics
  • Customer needs assessment
  • Business negotiation
Summary
Active person,multitasking and fast learner and discreet in all responsibility aspects. Capacity to exercises individual work as a team work and willing to work under pressure.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Outgoing Retention Specialist successful at applying both personal skills and established techniques to achieve retention objectives. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

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