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Professional Summary
Medical Esthetician with Management and Sales Experience Looking To Join a Growing Organization As Part Of The Executive Team.
Work History
06/2018 - 07/2018 Staffing Consultant | ABL Employment - Stratford, ON

Developing an understanding of our clients need and business operations. Staffing solutions to meet specific needs of our existing and new clients.Interviewing potential candidates and finding suitable placements.Verified data integrity and accuracy.

11/2017 - 06/2018 Leah Hand | TRIGO / The PIC Group - Woodstock, ON

Establish and maintain relationships with customers and site personnel.

Set up, staff and supervise missions.

Training and validating inspectors.

Conduct ongoing audits.

Make independent judgments for subjective scenarios.

Work as inspector when required.

Demonstrate commitment to a health and safety policies.

Update system entries for customer portals.

Crest and maintain customer and company reports.

Use company portal to record audits and documentation.

Troubleshoot and problem solve with supplier and customer for issues pertaining to process flow, new criteria and spikes/spills.

10/2015 - 06/2017 Medical Esthetician | Alexandra Salon and Day Spa - Stratford, ON

Reception Tasks- Answering Phone, Booking Appointments, Cleaning, Reminder Calls, Providing Spa Services- Manicure, Pedicure, Waxing, Make-up Applications, Eyebrow/lash tinting, Body Treatments, Relaxing Massage, Glycolic Peels, Specialized Facials, Laser Hair Removal.

02/2011 - 07/2014 Manager and Medical Esthetician | Avid Medical - London, On

Management- Banking, Handling Large Amounts of Money, Payroll, Balancing Cash, Prepare Invoices, monitoring Staff, Scheduling, Interviews and Training, Enforcing Safety Code and Policy, Marketing and Design, handling and Overseeing any Client Concerns, Ordering Product, Tracing Inventory, Set Sales Goals Providing Spa Services- Laser Hair Removal, Skin Rejuvenation by IPL, Face/Leg Vein Treatments, Wrinkle Reduction, Skin Tightening, Acne Solutions, Microdermabrasion, Rejuvenating Peels and Facials.

Education
2011 Elegance Schools Inc, London, ON, Canada Diploma : Medical Esthetics
2017 London Lash Company, London, ON Canada Certificate: Lash Extension

This resume is created in 7 minutes.
Professional Summary
Human Resources Executive with expertise in performance management, succession planning, benefits administration and process improvement.   Highly effective communicator who excels at building relationships at all organizational levels.  Assures ongoing compliance with Federal and state laws.
Skills
  • Training solutions development
  • Employment law knowledge
  • Statistical reporting
  • Audit preparation and reporting
  • Benefits and Payroll administrator
  • Unemployment laws
  • Employee coaching
  • Team building
  • Trained in FMLA/ADA/EEO/WC
  • Compensation and benefits
  • Project management
  • In-depth knowledge of HR Compliance
  • Staff retention
  • Accounting and Finance
Work History
Human Resources Generalist, 05/2018 to Current
Jabil Packaging Solutions Mebane, NC
  • Built comprehensive employee recruiting strategy
  • Conducted workshops and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
  • Updated key human resource metrics, including turnover and terminations, using reporting tools
  • Spearhead talent acquisition, instrumental role in building and retaining high-caliber teams
  • Developed innovative new-employee orientation programs
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
  • Handled under-staffing, disputes, terminating employees and administering disciplinary procedures
  • Evaluated and resolved all performance-based and on-site incident employee injury claims
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity
Direct Hire Division Director, 02/2017 to 05/2018
Hire Alternatives Greensboro, NC
  • Headed Acquisition team that transitioned/on-boarded 500 new employees in VA, FL
  • Lead Onsite Operations - Hiring of 300 new employees on 3 separate shifts in time frame of 2 weeks
  • Top billing in Direct Hire Division of 250K
  • Over 40 placements acquired
  • Source candidates through referrals, client communication, social media, and database searches
  • Performed quality checks with Hiring Manager during placement guarantee period
Branch Manager/ Operations Executive, 09/2014 to 03/2017
Hire Alternatives Greensboro, NC
  • Partnered and networked with local organizations and universities in job fairs and community awareness events
  • Represented organization at personnel-related hearings and investigations. Ex. Unemployment Hearings
  • Established operational objectives and work plans and delegated assignments to subordinate managers
  • Oversaw processing of payroll for 750 employees
  • Led comprehensive On-boarding training for 15 staff members after acquisition
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
  • Made salary adjustments and managed contract renewals and promotions
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
  • Oversaw branch team with 7 Staffing Consultants and 1 Business Development Managers and implemented training for all new employees
Operations Manager, 03/2013 to 09/2013
Hire Alternatives Greensboro, NC
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Audited workplace, employee and management policies and procedures
  • Conducted employment verification and investigations
  • Built comprehensive employee recruiting strategy where time to fill open positions decreased by 50%
  • Managed employee rewards programs
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits
  • Assessed upcoming projects to forecast projected resource requirements
  • Trained, coached and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
  • Managed day-to-day operations, including supervision and assignment delegation for 4-member team
Staffing Consultant, 06/2009 to 09/2013
Hire Alternatives Greensboro, NC
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Explained employee compensation, benefits, schedules, and working conditions.
  • Evaluated time cards for accuracy on the regular and overtime hours.  Edited job position announcements before authorizing a post.
  • Entered personnel and subcontractor data into a central database.
  • Assisted management staff in annual year-end processes and data audits..
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
On-Site Coordinator, 01/2005 to 10/2006
US Staffing Greensboro, NC
  • Responsible for staffing of all departments within Client's facility. Monitoring workflow and making appropriate staffing adjustments for 200-300 contract associates
  • Conducting employee and client satisfaction surveys and evaluating performance standards
  • Recruit, screen, interview, and select contract employees with assignment specific information
  • Motivate and counsel employees on performance. Coach to desired results. Define quality and performance awards
  • Facilitate resolution of employees problems, concerns, or conflicts. Meet regularly with end users and client management to discuss service delivery and employee issues
  • Assisted management staff in annual year-end processes and data audits
  • Accurately prepared government compliance reports and proposal requests for employee data
Education
Bachelor of Arts: Political Science, 2007
The University of North Carolina at Greensboro - Greensboro, NC

Secretary of the Political Awareness Club 2005-2006

Vice-President of the Political Awareness Club 2006-2007

Established the 1st Arab Model League at the UNCG President of the Arab Model League 2006-2007

UNCG Dean's List - 2005, 2006, 2007

Certifications

OSHA 10 Certification - License 0EC2010-

Six Sigma White Belt - 2018 - Alamance Community College
SHRM-SCP Candidate 2019

Affiliations
  • Member, Human Resources Management Association of Greensboro, 2017 to Current 
  • Human Resources Management Association of Greensboro 2018-2019 Member of the Board (Chair Director of Community Relations Committee)
  • Member, Society of Human Resource Management - SHRM,  2017 to Current

This resume is created in 7 minutes.
Summary

Human Resource position that utilizes my multidisciplinary industry experience in customer service, management, compliance, records management, new employee onboarding and recruitment with an emphasis on continuous improvement.

 

Highlights
  • 13+ years of experience in the same field. 
  • Proficient in Spanish, writing, reading. 
  • Possess very strong Customer Service skills.  Effective speaking and listening skills. 
  • Excellent communication, organizational and writing skills.
  • Excellent ability to solve problems.  Strong Multitasking skills.
  • Remarkable word processing and data entry skills.  
  • Experience in collecting first and third party accounts.  Ability to be discreet while working with confidential information.  
  • Typing Speed: 50 wpm
  • Talent Acquisition and Management 
Accomplishments
  • Staffing Consultant/ Sales Course through Randstad University
  • Management Course through Randstad University
  • Qualified for Performance Forum 2016, Top 10% in the Nation
Experience
Strategic Program Manager Adecco | Gretna, LA | November 2018 - March 2019

Key Contributor in transitioning of new acquired account from previous staffing partner to Adecco.  While building strong relationships with management and employees to ensure an effective  and safe work environment. 

  • Transitioned 35 new employees to Adecco.   Completing profiles, I-9, drug tests, background checks.
  • Worked with management to establish an effective attendance policy. 
  • Prepared employees for assignments by establishing and conducting orientation and training programs.  Including GMP training.
  • Conducted walk through of the facilities to give candidates a better idea of what they would be doing to ensure that they were ready for the position. 
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Maintained open communication with individuals on assignment to answer questions and provide support.
Onsite Manager Randstad Staffing USA | Bay Area, CA | August 2016 - July 2018
  •  Support the distribution center in all areas of Human Resources,
    including employee relations, training and development, HRIS, staffing,
    compensation, benefits, performance management, recognition and
    rewards, policies and procedures
  •  Oversee new hire orientation, training, and onboarding process: I-19,
    e-verify
  • Ensure Open Door, diversity and other values related issues are
    resolved effectively
  • Provide coaching, facilitate discussions and make recommendations for
    employee training and development
  •  Drive employee engagement initiatives, exploring and implementing
    creative solutions for retaining talent and rewarding employees
  •  Well-versed in Human Resources compliance/labor laws
  • Effective communicator with ability to support both hourly associates and
    salaried employees
  •  Excellent people management skills; able to impact, inspire and lead
    teams to greatness
  •  Knowledgeable in recruitment strategies and managing external
    employment vendors
  •  Ran Payroll weekly for 80-120 employees at any given time
  •  Supported the distribution warehouse when needed by working the
    production line. Packing, labeling, palletizing, replenishing.
  •  Performed Quality Control checks
Staffing Consultant Randstad Staffing USA | Oakland, CA | January 2015 - July 2016
  •  Build, manage, qualify, and maintain a database of clients and talent
    prospects.
  • Perform full-cycle recruiting: sourced, interviewed, offered, negotiated
    and closed candidates for contractual assignments
  • Effectively recruited candidates through internet research, internal
    database, cold calling, referrals, networking and other strategies
  •  Develop and maintain business relationships by thorough means of
    communication over the phone, via email and business
    meetings/lunches.
  • Sell staffing solutions through effective outbound calls and in-person
    visits, fostering a consultative relationship with business decision
    makers.
  •  Work cohesively with branch partners to strategically and effectively
    manage profitability, growth, and client pricing.
  •  Create and present business proposals and negotiate contract terms and
    conditions.
  •  Coordinate job fairs and networking events.
  •  Serve as local expert in the staffing industry; consulting with local
    businesses on market trends.
  •  Conduct background checks, drug screenings, and candidate reference
    checks
  •  Administer assessments, safety based testing/training and new-hire
    onboarding packages.  Ran I-9 and e-verify for each employee


Personnel Supervisor Select Staffing | San Leandro, CA | July 2014 - January 2015

Responsible for delivering Customer Service to clients needing high quality temporary and full-time employees.

  • Source qualified candidates, review resumes, and pre screen candidates; move interview process forward in a timely manner     
  • Responsible for the hiring and onboarding process of candidates and new hires, including drafting offer letters, new hire paperwork, background checks, I9 verification and providing internal and external customers with excellent customer service
  • Manage client specific background check requests, complete all appropriate paperwork and communicate to all relevant parties
  • Project management
  • Supervising the productivity and efficiency of the temporary associates through follow up and quality control checks.
Collections Manager for GE Capital Retail Bank Professional Bureau-Collections | Greenwood Village, CO | January 2014 - July 2014

Responsible for maintaining a complete debt collection portfolio and working with clients to resolve complicated debt issues.  Duties included:

  • Working with debtors to work out payment plans.
  • Working with Debt Controllers to contacts debtors to pursue payment.
  • Working with different programs and search engines to locate and establish contact with debtors, such as Accurint, 411, Google, Radaris
  • Responding to telephone inquiries using standard scripts and procedures.


Office Assistant Atlas Floors Carpet One | San Antonio, TX | October 2011 - April 2013

Office Assistant/ Insurance Department/ Collections.  Performed all office duties including; Greeting Customers, answering phones, preparing files, filing paperwork, copying, faxing, ordering supplies, bank runs.

  • Input Sales and put through all purchase orders.
  • Scheduled Sales appointments for our Sales Representatives.
  • Scheduled appointments for installations.
  • Worked with Insurance Companies and Banks to process insurance claims as well as process Mortgage checks.
  • Made Collection calls to collect due and past due payments.
  • Worked with Microsoft Word, Excel, Outlook programs.
Facility Manager Learning How | Columbia, MD | August 2008 - September 2011

Facility Manager/Recreation Coordinator /Sales/ Customer Service


Administrative Assistant/ Field Sales Cinderella Hair/ Golden Supreme | Santa Fe Springs, CA | January 2007 - July 2008

Customer Service/ Administrative Assistant/ Field Sales

  • Assisted with daily office duties; filing, writing up guidelines, invoicing, accounts receivable/collections.
  • Proficient in Peachtree Accounting programs, QuickBooks, Millennium Accounting, Excel, Microsoft Word, Invoicing, and Internet.
Education
High School Diploma South El Monte High School | | South El Monte, Ca | 2003
Accounting Citrus College | | Glendora Los Angeles, CA | 2004
Skills

MS Office (Word, Excel, PowerPoint, Outlook), Google Mail, Oracle PeopleSoft, Kronos, WebEx, Windows, Mac, Insperity HR Solutions. Experienced working with ATS (Applicant-Tracking Systems) and partnering with VMS/MSP style programs utilizing  tools such as Fieldglass, Work-Nexus

This resume is created in 7 minutes.
Summary

Savvy, accomplished and results-driven professional offering over nine years of experience in recruiting, account management and customer service. Strategic thinker, proactive problem solver and client relationship management expert eager to join a growing organization and utilize a passion to create unique and lasting experiences.

Skills
  • Excellent Communication and Interpersonal skills
  • Client-focused
  • Team training, development and management
  • Vendor management
  • Highly organized, personable and positive
  • Creative and innovative in sourcing top talent
  • Entrepreneurial minded
  • Business development
  • Employ resourceful techniques to discover elegant solutions to challenging problems
  • Contract review
  • Reports generation and analysis
  • Time management
  • MS Office proficiency (Word,Excel,Outlook,PowerPoint)
Experience
Paradigm Information Services Inc. San Diego, CA Talent Acquisition Lead 08/2018 to Current
  • Responsible for leading recruiting team in identifying quality candidates, providing support on all open jobs and training to the team.
  • Collaborate with Executive Management, Account Managers and Sales Manager on client/candidate strategies.
  • Lead weekly recruiting meetings to provide weekly update and status on current jobs and candidates in the pipeline.
  • Ensure our candidates have a positive experience with the Paradigm team.
  • Participate in online networking and education events and volunteer to provide resume review and insight to all interested participants.
  • Lead recruiter for our design, administrative and executive roles
  • Manage resume flow within applicant tracking system.
  • Developed process improvements and streamlined procedures to achieve business goals and effectively resolve employee discrepancies.
Boutique Recruiting San Diego, CA Executive Recruiter/Staffing Manager (Contract Assigment) 04/2018 to 06/2018
  • Built social networks to find qualified candidates.
  • Implemented business strategies within a fast paced and results-oriented environment.
  • Successfully lead candidates through the entire recruiting process; from screening to interview preparation and offer extension.
  • Ensured that the candidate had a positive hiring experience and coherent onboarding process.
  • Maintained an accurate candidate tracking system.
  • Recruited on a variety of roles from lower level administrative to senior level roles within a variety of clients.
Suna Solutions San Diego, CA Program Manager 03/2017 to 01/2018
  • Successfully drove program direction and strategy for Suna's largest MSP client, ResMed.  
  • Served as the escalation point of contact for all assigned client inquiries. 
  • Effectively managed strong relationships with the client (ResMed) in addition to managing and maintaining strong relationships with the key stakeholders and 14 staffing partners.
  • Oversaw program processes and procedures, identified program improvements and ensured all service level agreements are met.
  • Provided high level education to client partners on program requirements  and employment compliance considerations.
  • Directed the planning and execution of all program Vendor Summit events for 3 different locations
  • Responsible for creating and reporting results to the client during the Quarterly Business Review (QBR).
  • Assists in training and mentoring all new Client Services Specialists and Client Services Coordinators across the department.
  • Successfully implemented and rolled out program expansion in ResMed's new 2 new locations which lead to an increase of 120% in Gross Margin.
  • Expertly planned, coordinated, organized and directed all operations of the events for the program.
Client Service Specialist 04/2015 to 03/2017
  • Partner with the client (ResMed) in workforce planning and skills assessment.
  • Act as the main point of contact for hiring managers and staffing partners.
  • Work as a consultant to the client to recommend solutions to any issues and review processes on an ongoing basis.
  • Collaborate with Client Talent Acquisition Manager and Director of Program to develop client-specific strategies.
  • Provide efficient recommendations for all aspects of the program.
  • Manage the entire requisition process and ensure all vendor compliance.
  • Travel to client location and build lasting relationships with hiring managers.
​​
Sr Recruiter 03/2014 to 04/2015
  • Developed creative recruiting strategies that met anticipated staffing needs.
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Recruited for various positions across multiple sites and states.
  • Exceeded recruiting goals by 186%, putting me well above target GM for the year.
AppleOne Employment Services San Diego, CA Staffing Consultant 09/2011 to 03/2014
  • Successful in identifying, sourcing, assessing and attaining top talent for our clients within all industries while remaining true to their values and company cultures.
  • Establish business relationships with CEOs, CFOs, and HR managers of companies within the San Diego area and provide a full range of staffing services.
  • Prescreen and qualify all candidates prior to sending resumes to corporate hiring managers for consideration.
  • Coach and educate candidates prior to their interview to create a successful hire.
  • Continually develop a pipeline of business by building in relationships with passive recruit candidates.
  • Increased Area Manager's gross margin 178% by identifying and matching the perfect candidate for each client and exceeded my goals by 200% during the entire year of 2013.
Nordstrom San Diego, CA Sales/Personal Stylist 05/2009 to 09/2011
  • Developed strong customer relationships and increased sales volume.
  • Sought new fashion trends and increased product knowledge to act as an expert for the customer.
  • Trained new sales and stylists on goals, merchandise and solutions to challenging problems.
  • Achieved highest honor as Customer Service All-Star for 2010
  • Completed FNL Program (Future Nordstrom Leaders).  
EuroRSCG DRTV Carlsbad, CA Junior Buyer/Media Assistant 06/2006 to 07/2008
  • Negotiated profitable rates to ensure effective placement of media.
  • Maintained essential relationships with station representatives to achieve competitive advantage.
  • Accountable for the undertaking of new stations and media plans.
  • Coordinated all launch & relationship management activities for clients.
Education and Training
Bachelor of Science: Business Management 2004 San Diego State University, San Diego, CA, United States
Associate of Arts: Merchandise Marketing 2009 FIDM/Fashion Institute of Design & Merchandising, Los Angeles, CA, United States