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Professional Summary
Human Resources Executive with expertise in performance management, succession planning, benefits administration and process improvement.   Highly effective communicator who excels at building relationships at all organizational levels.  Assures ongoing compliance with Federal and state laws.
Skills
  • Training solutions development
  • Employment law knowledge
  • Statistical reporting
  • Audit preparation and reporting
  • Benefits and Payroll administrator
  • Unemployment laws
  • Employee coaching
  • Team building
  • Trained in FMLA/ADA/EEO/WC
  • Compensation and benefits
  • Project management
  • In-depth knowledge of HR Compliance
  • Staff retention
  • Accounting and Finance
Work History
Human Resources Generalist, 05/2018 to Current
Jabil Packaging Solutions Mebane, NC
  • Built comprehensive employee recruiting strategy
  • Conducted workshops and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
  • Updated key human resource metrics, including turnover and terminations, using reporting tools
  • Spearhead talent acquisition, instrumental role in building and retaining high-caliber teams
  • Developed innovative new-employee orientation programs
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans
  • Handled under-staffing, disputes, terminating employees and administering disciplinary procedures
  • Evaluated and resolved all performance-based and on-site incident employee injury claims
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity
Direct Hire Division Director, 02/2017 to 05/2018
Hire Alternatives Greensboro, NC
  • Headed Acquisition team that transitioned/on-boarded 500 new employees in VA, FL
  • Lead Onsite Operations - Hiring of 300 new employees on 3 separate shifts in time frame of 2 weeks
  • Top billing in Direct Hire Division of 250K
  • Over 40 placements acquired
  • Source candidates through referrals, client communication, social media, and database searches
  • Performed quality checks with Hiring Manager during placement guarantee period
Branch Manager/ Operations Executive, 09/2014 to 03/2017
Hire Alternatives Greensboro, NC
  • Partnered and networked with local organizations and universities in job fairs and community awareness events
  • Represented organization at personnel-related hearings and investigations. Ex. Unemployment Hearings
  • Established operational objectives and work plans and delegated assignments to subordinate managers
  • Oversaw processing of payroll for 750 employees
  • Led comprehensive On-boarding training for 15 staff members after acquisition
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
  • Made salary adjustments and managed contract renewals and promotions
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close
  • Oversaw branch team with 7 Staffing Consultants and 1 Business Development Managers and implemented training for all new employees
Operations Manager, 03/2013 to 09/2013
Hire Alternatives Greensboro, NC
  • Developed and enforced company policy and procedures relating to all phases of human resources activity
  • Audited workplace, employee and management policies and procedures
  • Conducted employment verification and investigations
  • Built comprehensive employee recruiting strategy where time to fill open positions decreased by 50%
  • Managed employee rewards programs
  • Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits
  • Assessed upcoming projects to forecast projected resource requirements
  • Trained, coached and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
  • Managed day-to-day operations, including supervision and assignment delegation for 4-member team
Staffing Consultant, 06/2009 to 09/2013
Hire Alternatives Greensboro, NC
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Assisted senior recruiting staff with career fairs and recruiting events.
  • Explained employee compensation, benefits, schedules, and working conditions.
  • Evaluated time cards for accuracy on the regular and overtime hours.  Edited job position announcements before authorizing a post.
  • Entered personnel and subcontractor data into a central database.
  • Assisted management staff in annual year-end processes and data audits..
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
On-Site Coordinator, 01/2005 to 10/2006
US Staffing Greensboro, NC
  • Responsible for staffing of all departments within Client's facility. Monitoring workflow and making appropriate staffing adjustments for 200-300 contract associates
  • Conducting employee and client satisfaction surveys and evaluating performance standards
  • Recruit, screen, interview, and select contract employees with assignment specific information
  • Motivate and counsel employees on performance. Coach to desired results. Define quality and performance awards
  • Facilitate resolution of employees problems, concerns, or conflicts. Meet regularly with end users and client management to discuss service delivery and employee issues
  • Assisted management staff in annual year-end processes and data audits
  • Accurately prepared government compliance reports and proposal requests for employee data
Education
Bachelor of Arts: Political Science, 2007
The University of North Carolina at Greensboro - Greensboro, NC

Secretary of the Political Awareness Club 2005-2006

Vice-President of the Political Awareness Club 2006-2007

Established the 1st Arab Model League at the UNCG President of the Arab Model League 2006-2007

UNCG Dean's List - 2005, 2006, 2007

Certifications

OSHA 10 Certification - License 0EC2010-

Six Sigma White Belt - 2018 - Alamance Community College
SHRM-SCP Candidate 2019

Affiliations
  • Member, Human Resources Management Association of Greensboro, 2017 to Current 
  • Human Resources Management Association of Greensboro 2018-2019 Member of the Board (Chair Director of Community Relations Committee)
  • Member, Society of Human Resource Management - SHRM,  2017 to Current
This resume is created in 7 minutes.
Summary

Human Resource position that utilizes my multidisciplinary industry experience in customer service, management, compliance, records management, new employee onboarding and recruitment with an emphasis on continuous improvement.

 

Highlights
  • 13+ years of experience in the same field. 
  • Proficient in Spanish, writing, reading. 
  • Possess very strong Customer Service skills.  Effective speaking and listening skills. 
  • Excellent communication, organizational and writing skills.
  • Excellent ability to solve problems.  Strong Multitasking skills.
  • Remarkable word processing and data entry skills.  
  • Experience in collecting first and third party accounts.  Ability to be discreet while working with confidential information.  
  • Typing Speed: 50 wpm
  • Talent Acquisition and Management 
Accomplishments
  • Staffing Consultant/ Sales Course through Randstad University
  • Management Course through Randstad University
  • Qualified for Performance Forum 2016, Top 10% in the Nation
Experience
Strategic Program Manager Adecco | Gretna, LA | November 2018 - March 2019

Key Contributor in transitioning of new acquired account from previous staffing partner to Adecco.  While building strong relationships with management and employees to ensure an effective  and safe work environment. 

  • Transitioned 35 new employees to Adecco.   Completing profiles, I-9, drug tests, background checks.
  • Worked with management to establish an effective attendance policy. 
  • Prepared employees for assignments by establishing and conducting orientation and training programs.  Including GMP training.
  • Conducted walk through of the facilities to give candidates a better idea of what they would be doing to ensure that they were ready for the position. 
  • Educated job applicants of expected job tasks, compensation and benefits to set clear expectations.
  • Maintained open communication with individuals on assignment to answer questions and provide support.
Onsite Manager Randstad Staffing USA | Bay Area, CA | August 2016 - July 2018
  •  Support the distribution center in all areas of Human Resources,
    including employee relations, training and development, HRIS, staffing,
    compensation, benefits, performance management, recognition and
    rewards, policies and procedures
  •  Oversee new hire orientation, training, and onboarding process: I-19,
    e-verify
  • Ensure Open Door, diversity and other values related issues are
    resolved effectively
  • Provide coaching, facilitate discussions and make recommendations for
    employee training and development
  •  Drive employee engagement initiatives, exploring and implementing
    creative solutions for retaining talent and rewarding employees
  •  Well-versed in Human Resources compliance/labor laws
  • Effective communicator with ability to support both hourly associates and
    salaried employees
  •  Excellent people management skills; able to impact, inspire and lead
    teams to greatness
  •  Knowledgeable in recruitment strategies and managing external
    employment vendors
  •  Ran Payroll weekly for 80-120 employees at any given time
  •  Supported the distribution warehouse when needed by working the
    production line. Packing, labeling, palletizing, replenishing.
  •  Performed Quality Control checks
Staffing Consultant Randstad Staffing USA | Oakland, CA | January 2015 - July 2016
  •  Build, manage, qualify, and maintain a database of clients and talent
    prospects.
  • Perform full-cycle recruiting: sourced, interviewed, offered, negotiated
    and closed candidates for contractual assignments
  • Effectively recruited candidates through internet research, internal
    database, cold calling, referrals, networking and other strategies
  •  Develop and maintain business relationships by thorough means of
    communication over the phone, via email and business
    meetings/lunches.
  • Sell staffing solutions through effective outbound calls and in-person
    visits, fostering a consultative relationship with business decision
    makers.
  •  Work cohesively with branch partners to strategically and effectively
    manage profitability, growth, and client pricing.
  •  Create and present business proposals and negotiate contract terms and
    conditions.
  •  Coordinate job fairs and networking events.
  •  Serve as local expert in the staffing industry; consulting with local
    businesses on market trends.
  •  Conduct background checks, drug screenings, and candidate reference
    checks
  •  Administer assessments, safety based testing/training and new-hire
    onboarding packages.  Ran I-9 and e-verify for each employee


Personnel Supervisor Select Staffing | San Leandro, CA | July 2014 - January 2015

Responsible for delivering Customer Service to clients needing high quality temporary and full-time employees.

  • Source qualified candidates, review resumes, and pre screen candidates; move interview process forward in a timely manner     
  • Responsible for the hiring and onboarding process of candidates and new hires, including drafting offer letters, new hire paperwork, background checks, I9 verification and providing internal and external customers with excellent customer service
  • Manage client specific background check requests, complete all appropriate paperwork and communicate to all relevant parties
  • Project management
  • Supervising the productivity and efficiency of the temporary associates through follow up and quality control checks.
Collections Manager for GE Capital Retail Bank Professional Bureau-Collections | Greenwood Village, CO | January 2014 - July 2014

Responsible for maintaining a complete debt collection portfolio and working with clients to resolve complicated debt issues.  Duties included:

  • Working with debtors to work out payment plans.
  • Working with Debt Controllers to contacts debtors to pursue payment.
  • Working with different programs and search engines to locate and establish contact with debtors, such as Accurint, 411, Google, Radaris
  • Responding to telephone inquiries using standard scripts and procedures.


Office Assistant Atlas Floors Carpet One | San Antonio, TX | October 2011 - April 2013

Office Assistant/ Insurance Department/ Collections.  Performed all office duties including; Greeting Customers, answering phones, preparing files, filing paperwork, copying, faxing, ordering supplies, bank runs.

  • Input Sales and put through all purchase orders.
  • Scheduled Sales appointments for our Sales Representatives.
  • Scheduled appointments for installations.
  • Worked with Insurance Companies and Banks to process insurance claims as well as process Mortgage checks.
  • Made Collection calls to collect due and past due payments.
  • Worked with Microsoft Word, Excel, Outlook programs.
Facility Manager Learning How | Columbia, MD | August 2008 - September 2011

Facility Manager/Recreation Coordinator /Sales/ Customer Service


Administrative Assistant/ Field Sales Cinderella Hair/ Golden Supreme | Santa Fe Springs, CA | January 2007 - July 2008

Customer Service/ Administrative Assistant/ Field Sales

  • Assisted with daily office duties; filing, writing up guidelines, invoicing, accounts receivable/collections.
  • Proficient in Peachtree Accounting programs, QuickBooks, Millennium Accounting, Excel, Microsoft Word, Invoicing, and Internet.
Education
High School Diploma South El Monte High School | | South El Monte, Ca | 2003
Accounting Citrus College | | Glendora Los Angeles, CA | 2004
Skills

MS Office (Word, Excel, PowerPoint, Outlook), Google Mail, Oracle PeopleSoft, Kronos, WebEx, Windows, Mac, Insperity HR Solutions. Experienced working with ATS (Applicant-Tracking Systems) and partnering with VMS/MSP style programs utilizing  tools such as Fieldglass, Work-Nexus

This resume is created in 7 minutes.
Summary

Savvy, accomplished and results-driven professional offering over nine years of experience in recruiting, account management and customer service. Strategic thinker, proactive problem solver and client relationship management expert eager to join a growing organization and utilize a passion to create unique and lasting experiences.

Skills
  • Excellent Communication and Interpersonal skills
  • Client-focused
  • Team training, development and management
  • Vendor management
  • Highly organized, personable and positive
  • Creative and innovative in sourcing top talent
  • Entrepreneurial minded
  • Business development
  • Employ resourceful techniques to discover elegant solutions to challenging problems
  • Contract review
  • Reports generation and analysis
  • Time management
  • MS Office proficiency (Word,Excel,Outlook,PowerPoint)
Experience
Paradigm Information Services Inc. San Diego, CA Talent Acquisition Lead 08/2018 to Current
  • Responsible for leading recruiting team in identifying quality candidates, providing support on all open jobs and training to the team.
  • Collaborate with Executive Management, Account Managers and Sales Manager on client/candidate strategies.
  • Lead weekly recruiting meetings to provide weekly update and status on current jobs and candidates in the pipeline.
  • Ensure our candidates have a positive experience with the Paradigm team.
  • Participate in online networking and education events and volunteer to provide resume review and insight to all interested participants.
  • Lead recruiter for our design, administrative and executive roles
  • Manage resume flow within applicant tracking system.
  • Developed process improvements and streamlined procedures to achieve business goals and effectively resolve employee discrepancies.
Boutique Recruiting San Diego, CA Executive Recruiter/Staffing Manager (Contract Assigment) 04/2018 to 06/2018
  • Built social networks to find qualified candidates.
  • Implemented business strategies within a fast paced and results-oriented environment.
  • Successfully lead candidates through the entire recruiting process; from screening to interview preparation and offer extension.
  • Ensured that the candidate had a positive hiring experience and coherent onboarding process.
  • Maintained an accurate candidate tracking system.
  • Recruited on a variety of roles from lower level administrative to senior level roles within a variety of clients.
Suna Solutions San Diego, CA Program Manager 03/2017 to 01/2018
  • Successfully drove program direction and strategy for Suna's largest MSP client, ResMed.  
  • Served as the escalation point of contact for all assigned client inquiries. 
  • Effectively managed strong relationships with the client (ResMed) in addition to managing and maintaining strong relationships with the key stakeholders and 14 staffing partners.
  • Oversaw program processes and procedures, identified program improvements and ensured all service level agreements are met.
  • Provided high level education to client partners on program requirements  and employment compliance considerations.
  • Directed the planning and execution of all program Vendor Summit events for 3 different locations
  • Responsible for creating and reporting results to the client during the Quarterly Business Review (QBR).
  • Assists in training and mentoring all new Client Services Specialists and Client Services Coordinators across the department.
  • Successfully implemented and rolled out program expansion in ResMed's new 2 new locations which lead to an increase of 120% in Gross Margin.
  • Expertly planned, coordinated, organized and directed all operations of the events for the program.
Client Service Specialist 04/2015 to 03/2017
  • Partner with the client (ResMed) in workforce planning and skills assessment.
  • Act as the main point of contact for hiring managers and staffing partners.
  • Work as a consultant to the client to recommend solutions to any issues and review processes on an ongoing basis.
  • Collaborate with Client Talent Acquisition Manager and Director of Program to develop client-specific strategies.
  • Provide efficient recommendations for all aspects of the program.
  • Manage the entire requisition process and ensure all vendor compliance.
  • Travel to client location and build lasting relationships with hiring managers.
​​
Sr Recruiter 03/2014 to 04/2015
  • Developed creative recruiting strategies that met anticipated staffing needs.
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Recruited for various positions across multiple sites and states.
  • Exceeded recruiting goals by 186%, putting me well above target GM for the year.
AppleOne Employment Services San Diego, CA Staffing Consultant 09/2011 to 03/2014
  • Successful in identifying, sourcing, assessing and attaining top talent for our clients within all industries while remaining true to their values and company cultures.
  • Establish business relationships with CEOs, CFOs, and HR managers of companies within the San Diego area and provide a full range of staffing services.
  • Prescreen and qualify all candidates prior to sending resumes to corporate hiring managers for consideration.
  • Coach and educate candidates prior to their interview to create a successful hire.
  • Continually develop a pipeline of business by building in relationships with passive recruit candidates.
  • Increased Area Manager's gross margin 178% by identifying and matching the perfect candidate for each client and exceeded my goals by 200% during the entire year of 2013.
Nordstrom San Diego, CA Sales/Personal Stylist 05/2009 to 09/2011
  • Developed strong customer relationships and increased sales volume.
  • Sought new fashion trends and increased product knowledge to act as an expert for the customer.
  • Trained new sales and stylists on goals, merchandise and solutions to challenging problems.
  • Achieved highest honor as Customer Service All-Star for 2010
  • Completed FNL Program (Future Nordstrom Leaders).  
EuroRSCG DRTV Carlsbad, CA Junior Buyer/Media Assistant 06/2006 to 07/2008
  • Negotiated profitable rates to ensure effective placement of media.
  • Maintained essential relationships with station representatives to achieve competitive advantage.
  • Accountable for the undertaking of new stations and media plans.
  • Coordinated all launch & relationship management activities for clients.
Education and Training
Bachelor of Science: Business Management 2004 San Diego State University, San Diego, CA, United States
Associate of Arts: Merchandise Marketing 2009 FIDM/Fashion Institute of Design & Merchandising, Los Angeles, CA, United States
This resume is created in 7 minutes.
Executive Profile
Seeking a career in sales with a progressive company that will provide professional growth for a highly motivated individual.
Skill Highlights
National account management Excellent contract review and Excellent sales techniques negotiation Top-ranked sales executive Cold calling Excellent communicator Consultative sales techniques Multi-tasker accounting, advertising, banking, closing, Client management, contract negotiation, clientele, client, clients, excellent customer service, customer service, database, delivery, Local Area Network, logo, marketing, market, materials, Microsoft Office, mortgage loans, Negotiations, communicator, phone systems, presentations, Prime, problem solving, purchasing, real estate, recruitment, selling, Sales, strategic, Telecom, telecommunication, troubleshooting, voice and data, website
Core Accomplishments
  • Consistently ranked as a top performer, exceeding sales goals.
Professional Experience
02/2012 to 04/2013
Real Estate Agent The Batsalkin Group - Keller Williams Beverly Hills
  • Guided homebuyers and sellers through the process of buying and selling, as well as able to close short sales.
  • Maintained high referral rates and exceptional feedback from previous clients.
  • Educated clients on the current real estate market and answered any questions they had.
  • Excellent contract negotiation.
  • Wrote contract documents, purchase agreements and closing statements.
  • Created and maintained a large client base by meeting needs and providing exceptional customer service.
06/2008 to 09/2009
Staffing Consultant AD Personnel, Inc
  • Developed new client business through prospecting, marketing and events.
  • Worked closely with clients to assess recruitment needs and found strategic ways to bring them exceptional candidates.
  • Interviewed and screened applicants to place them with clients in dynamic business environments.
04/2007 to 09/2008
Owner Tails On Trails
  • Owned and managed an animal care company, including food delivery and pet sitting services.
  • Developed and designed all marketing and advertising materials, such as logo and website to grow business.
  • Handled all aspects of business, including prospecting for clients, maintaining clients relationships, selling and purchasing of food products and accounting.
04/2005 to 04/2007
Senior Loan Officer SB Financial, Inc
  • Originated residential mortgage loans from A paper to Sub-Prime loans.
  • Top earning loan officer in the Los Angeles branch in 2006.
  • Developed and maintained client relationships, as well as interacting with banking representatives.
  • Provided excellent customer service from initial point of contact through final closing of loan.
  • Trained new loan officers on procedures and company guidelines, as well as computer proficiency on Calyx Point.
08/1996 to 03/2005
Account Executive Denver Phone Company
  • Worked with owners and senior decision makers of small and medium sized businesses.
  • Assessed customers telecommunication needs and met requirements through product solutions.
  • Developed presentations and product demonstrations for prospective clientele.
  • Developed a database for a Local Area Network, improving company productivity.
Customer Service Representative
  • Telecom related efficient problem solving, as well as troubleshooting voice and data communication systems.
  • Oversaw and coordinated installations for phone systems.
  • Processed daily service orders and worked as liaison between clients and technicians.
Education
May 2002
Bachelor of Arts: Business University of Northern Colorado Business
Skills
account management, accounting, advertising, banking, closing, Cold calling, Client management, contract negotiation, contract negotiation, contract review, clientele, client, clients, customer service, excellent customer service, customer service, database, delivery, Local Area Network, logo, marketing, market, materials, Microsoft Office, mortgage loans, negotiation, Negotiations, communicator, phone systems, presentations, Prime, problem solving, purchasing, real estate, recruitment, selling, Sales, strategic, Telecom, telecommunication, troubleshooting, voice and data, website
This resume is created in 7 minutes.
Professional Summary
Experienced Customer Service and Administrative professional with strong leadership and relationship-building skills.
Skills
  • Strong verbal communication
  • Self-motivated
  • Team leadership
  • Staff development
  • Independent Self Starter
  • Detail Oriented 
  • Experience in a fast paced work environment
  • Microsoft Office Compliant 
  • Customer Service Skills 
  • Management and Training Experience
  • Administrative Experience  
Work History
07/2015 to 04/2017
Staffing Consultant Express Employment Professionals Richmond, VA
  • Maintained the recruiting, selecting, hiring and supervising Field Associates, matching the needs of employing clients with the skills and capabilities of Field Associates,
  • Assisted with Managing Payroll with light effort from corporate team
  • interviewed candidates and administered drug screens, background checks and evaluation tests
  • Maintained relationship and rapport with clients for future business and word of mouth efforts with other companies.
  • Provide ongoing assistance to associates while offering professional and value added career guidance.
  • Sourcing efforts online, and also through workforce teams that assisted with job placement. 
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
04/2015 to 08/2015
Auto Insurance Agent Teleperformance Richmond, VA
  • Provided members in 17 states with Auto Insurance Policies.
  • Ran quotes, calculated premiums with proper coverage.
  • Assisted members with billing inquiries, made changes to policy, and reissued policies after cancellations.
  • Worked directly with other departments to achieve cross selling success.
09/2013 to 03/2015
Loans Processor Fast Auto Loans, Inc. Henrico, VA
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Processed payments 
  • Customer Retention Efforts made through Courtesy, Collection, and Sales Calls.
  • Answered questions for inquiring customers.
  • Work with agencies for the recovery of vehicles
06/2011 to 04/2014
Sales Associate The Limited
  • Worked with management to generate daily opening and closing success.
  • Assisting customers with sales purchases.
  • Attempted credit card opening efforts in place by corporate. 
  • Successful in goal efforts made by corporate of opening 2 new cards per shift. 
10/2010 to 12/2010
Office Assistant/Data Entry Richmond Ambulance Authority Richmond, VA
  • Processed Data Entry for Medicaid Billing
  • Welcomed guests while answering Multi Line phone system
  • Processed incoming and outgoing mail
  • Assisted HR department with office duties, processing of new hire packets, filing duties, and scanning
  • Identified issues and designed  a process to simplify time consuming database
09/2008 to 08/2010
Customer Service Representative UPS Freight Richmond, VA
  • Handled Customer Service issues, billing questions, inquiry of freight destinations, time in transit requests, customer payments, rate inquiries for current and potential freight customers.
  • Assisted with the location of missing freight and also assisted in the activation of freight accounts.
  • ​Achieved location of freight faster by working with other departments and establishing a common goal. 
05/2001 to 10/2007
Account Services Supervisor/ HR Assistant SunCom Glen Allen, Virginia
  • Answered inbound calls in hopes of retaining cancelling customers.
  • Made outbound calls to customers for promise to pay procedures and possible retention efforts.
  • Worked with other departments to assist in promotions and maintaining the database.
  • Handled interview procedures and Office duties for HR department.
07/1996 to 05/2005
Retail Sales Associate Stein Mart Richmond, VA
  • Handled Customer service issues within the department.
  • Trained new employees in company guidelines and procedures.
  • Responsible for weekly inventory.
  • Handled opening and securing the department for closing procedures.
  • Numerous National Sales Achievements and achieved 85% of daily, weekly, and monthly sales goals. 
Education
August, 2005
Associates Degree: Business Computer Administration
Beta Tech - Richmond, Va
Scholar Roll and Presidents List Achievements/McLeod Award 2005
2004
Diploma - Computer Support Specialist :
Beta Tech - Richmond, Va
This resume is created in 7 minutes.
Professional Summary
Marketing professional with expertise in both online and direct mail marketing campaigns and strategy. Solid understanding of digital marketing, including SEO, PPC, SEM and social media marketing. Dedicated sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Skills
    • Brand development
    • Knowledge of market trends 
    • Graphic design
    • Strategic media placement 
    • Brand recognition optimization
    • New customer acquisition 
    • Google analytics 




  • Sales proposal creation
  • Resolution-oriented
  • Energetic and driven
  • People-oriented
  • Enthusiastic about networking
Accomplishments
  • Contributed to content marketing strategy campaign that lead small Israel based company "Roojoom" to seed funding from technology giant Microsoft.
Work History
Consultant/Contractor, 08/2012 to Current
THE SOCIALITE HIVE TX
Practice Growth Specialist, 05/2017 to 01/2018
DVM Elite Halifax, Nova Scotia B3H 0B2
  • Researched and updated all required materials needed for firm and partners.
  • Performed initial client assessment and analysis to begin research process.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Recommended digital marketing and front desk training to customers, resulting in a 100% in add-on business for each client assigned.
Lead Digital Marketing Consultant, 01/2013 to 05/2017
Zillen Business Solutions
  • Lead agency digital marketing consultant working with clients on PPC, SEO strategies, review generation, as well as social media campaigns for current clients.
  • Created sales contacts with on- and off-premise accounts.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Built relationships with customers and the community to promote long term business growth.
Roojoom.com
  • Contributing to U.S audience content marketing strategy weekly Reaching out to bloggers for blogger syndication Evaluating brand and portal to ensure highest level of engagement achieved.
CMBS Global
  • Assisting agency clients with digital marketing campaigns which involved creating paid search strategies through Facebook, Pinterest, Instagram as well as creating copy for email campaigns.
Smart Simple Marketing
  • digital marketing concierge for several agency clients paid search marketing campaign manager researching targeted audiences posting and scheduling relevant content for clients and conducting keyword research to increase relevance and long term social presence.
Mold Busters Canada, 08/2012 to 10/2013
  • Posting content and creating posting schedule for 7 different accounts Twitter, Facebook, Google Plus, Linked-In, and Pinterest Strategic planning of Google Analytic for local PPC Campaigns Search for relevant images and other content to add more followers to the following for the local Canadian audience.
  • Trained in-house team on methodologies of marketing funnel buyer awareness and content posting strategies.
STAFFING CONSULTANT, 02/2015 to 09/2015
THE WHITAKER COMPANIES HOUSTON, TX
  • Utilizing social media and advanced Boolean search strings as a platform to engage candidates and companies.
  • Creating personalized email marketing campaign with over 35% response rate.
  • Crafting detailed and engaging LinkedIn Inmail messages with over 50 percent response rate.
  • Managing client relations with Occidental Petroleum services and Information Store.
ENROLLMENT ADVISOR , 04/2009 to 02/2012
APOLLO GROUP/UNIVERSITY OF PHOENIX Spring , TX
  • Engaging, advising and recruiting potential students through the use phone campaigning for the university.
  • Assisted potential student degree plan, independent study plans, and career plan for postgraduate activities.
  • Noted as #1 adviser in the region for building authentic relationships with potential students resulting in selection for special project "P2 collaborations".
  • Provided insight and best practices for creating a better student experience through the enrollment process and beyond.
  • Completed 106 daily cold calls, with an average customer conversion rate of 67%.
  • Recorded prospect contact information in DS3 database.
  • Answered prospective students' questions regarding available classes, financial aid and career opportunities.
MARKETING ASSOCIATE, 07/2008 to 02/2009
GLOBAL SERVICES HOUSTON, TX
  • Canvassing on college campus locations to drum up new business.Creating materials for trade shows in marketing initiatives.
  • Assisting account managers with commission calculations and monthly open house initiatives.
  • Conducting product training and solutions implementations.
NATIONAL BUSINESS ORDERING ASSOCIATE, 08/2007 to 06/2008
AT&T/CINGULAR WIRELESS LAFAYETTE, LA
  • In a call center environment assisted national business ordering customers trouble shooting devices, transfers of services, as well as creating new accounts and billing issues.
Education
Psychology/Child and Family Studies, 2007
UNIVERSITY OF LOUISIANA AT LAFAYETTE -
Psychology/Child and Family Studies
Master of Arts: Management, 2011
UNIVERSITY OF PHOENIX - Houston, TX
Management
Master of Science: Marketing, 2017
WALDEN UNIVERSITY - Houston, TX
Marketing Intense focus on of marketing with methodology on buyer dynamics, Google Analytics, social media and digital marketing strategy.
This resume is created in 7 minutes.
Accomplishments
  • AMERICA f/k/a NATIONSBANK of TEXAS, NA - Dallas, Texas 1 Executive Receptionist/Executive Secretary Level II gt; Executive Receptionist duties gt; Administrative Assistant duties to the Office Administrator gt; Maintenance of Law Library gt; Assistant to the Associate Attorneys, Legal Assistants and Paralegals gt; Order/maintain office and kitchen supplies gt; Special Events Coordinator.
Skills
Microsoft Office 2007/XP Pro, WordPerfect 8.0, Corel GroupWise 5.0, Internet, JURIS, ACT 4.0, KeyFile, Folios,
Experience
01/2009 to 09/2010
Supplemental Staffing Consultant ROBERT HALF LEGAL / OFFICETEAM Dallas, TX
  • Provide quality executive assistant and other administrative related tasks on a short-term or long-term basis to various high-profile corporations throughout the Dallas area.
01/2007 to 01/2009
Executive Assistant/Contracts Administrator SUNCAL COMPANIES / COASTOAK GROUP, LLC Dallas, TX
01/2006
Office Manager/Client Services Coordinator > Administrative Assistant EFKON USA, INC Dallas, Texas
  • to the President and CEO gt; Maintained personal and business calendars gt; Travel arrangements (international and domestic) gt; Assisted in production of Requests for Quotation and Request for Proposals gt; Scheduling of meetings/conference calls, weekly staff meeting minutes and general administrative duties gt; Process purchase orders and oversee international production/delivery process ensuring complete customer satisfaction gt; Organized industry trade show events (international and domestic) gt; Corporate event planning.
03/2004 to Current
Fitness Editor Nutritional Ergogenic Systems
  • Worked directly with Managing Principal to re-brand and market the company and their product.
  • gt; Maintained personal and business calendars gt; Organized industry events gt; Created sales and marketing campaigns gt; Fitness editor for articles posted to the company's website as well as in print.
01/2002 to 01/2006
Brokerage Administrator/Agent Staff Trainer MARCUS & MILLICHAP REIBC Dallas, Texas
  • gt; Assisted the Regional Manager, Office Manager and 36 independent real estate agents gt; Create marketing proposals/packages gt; Process "Sold" and "Closed" listings, working with agents, corporate departments and the Regional Manager gt; Navigate Marcus & Millichap and vendor software programs for data entry requirements, including creating maps, demographics and extracting photos.
  • gt; Created and maintained property listing files and escrow files gt; New agent and staff training per corporate guidelines gt; Organize, coordinate and instruct agent/staff workshops gt; General administrative duties gt; Corporate event planning.
01/2001 to 01/2002
Executive Assistant/Personal Assistant MALONE MORTGAGE COMPANY Dallas, Texas
  • gt; Executive and Personal Assistant duties to the CEO, President and Vice President/Chief Underwriter including, correspondence, preparation of expense reports, presentations, scheduling of conferences, travel arrangements/itineraries - foreign and domestic, create and maintain calendar - both business and personal.
  • gt; Maintain constant communications/relations with members of Congress (House of Representatives and Senate) and with the staff for the Secretary and Deputy Secretary of the U.S.
  • Department of Housing and Urban Development.
  • gt; Supervised Corporate Services Division and Client Services.
  • gt; Special Events Coordinator.
01/1999 to 01/2000
Sales Associate/Consultant VICTORIA'S SECRET BEAUTY Dallas, Texas
  • High volume sales.
  • gt; Introduced and demonstrated new make-up techniques to new and existing customers.
  • gt; Rearrange floor design for the latest promotion.
  • gt; Maintain inventory and assist customers at the cash register.
01/1999 to 01/2001
Administrative Assistant GUIDA SLAVICH & FLORES, P.C Dallas, Texas
  • Law Firm > Administrative Assistant duties to the Office Administrator including set up and maintenance of accounting files, client files, client billing, mail services gt; Executive Receptionist duties encompassing all aspects of telephone coverage/maintenance gt; Assistant to the Attorneys, Legal Assistants and Paralegals gt; Order/maintain office and kitchen supplies gt; Special Events Coordinator.
01/1997 to 01/1999
Legal Assistant LONG TERM CONTRACT ASSIGNMENTS Halliburton Energy Services f/k/a Dresser Industries Dallas, Texas
01/1996 to 01/1997
Executive Receptionist/Legal Assistant HOLMES, SHELTON & GARZA Dallas, Texas
  • Executive Receptionist duties gt; Administrative Assistant duties to the Office Administrator including set up and maintenance client files, client billing, update law library, and mail services gt; Assistant to the Associate Attorneys, Legal Assistants and Paralegals gt; Order/maintain office and kitchen supplies gt; Special Events Coordinator.
Vice President, Financial Analyst and Associate
  • Managed calendars; extensive travel arrangements; expense reports and reimbursements gt; Produced and maintained all contracts related to the East Coast Acquisitions team's properties gt; Completed project assignments in manner that meets deadlines and specifications gt; Prepare correspondence, answer and field client calls, managed incoming/outgoing mail and deliveries; ordered/maintained office supplies gt; Events Coordinator.
Executive Assistant Arthur Andersen Dallas, Texas
  • Remote) Senior Managers in KnowledgeSpace Internal Audit and Risk Management.
Executive Assistant Andersen Consulting Dallas, Texas
  • Senior Managers in the area of Business Consulting.
Senior Administrative Assistant Insignia Financial Dallas, Texas
Education and Training
BA: Psychology Sociology, Journalism and Archaeology Northeastern State University Tahlequah, Oklahoma Psychology Sociology, Journalism and Archaeology
Skills
Acquisitions, administrative duties, Business Consulting, maintain calendar, staff training, event planning, Special Events, expense reports, Internal Audit, Maintain inventory, Office Manager, Risk Management, sales, Scheduling, Travel arrangements, Underwriter
This resume is created in 7 minutes.
Highlights
  • Customer Service
  • Time Management
  • Team Member Development
  • Accountability
  • Attention to detail
  • Driving Revenue
  • Problem Solving
  • Sets and Achieves Goals
  • Self Starter
  • Communication
Accomplishments

Award with FedEx Office on April 3rd 2012 for Exceptional retail execution and commitment to keeping the zone "business ready".


Educated, Trained, and Developed entire team at FedEx Office Lee's Summit in order to accomplish our long term goal of moving up to First Quartile from being in the Fourth Quartile

Experience
Express Employment Professionals Shawnee, KS Senior Staffing Consultant 02/2016 to Current
  • Created and directed sales team training and development programs
  • Maintained friendly and professional customer interactions
  • Managed a portfolio of 43 different accounts, which will generate roughly $79,000 in revenue per month
  • Completed on average 30 daily outbound calls maintaining client relations and generating more business
  • Hired, fired, trained, counseled and developed many different associates with all types of employment backgrounds
  • Managed all work comp, I-9, W.O.T.C., W-9 and unemployment claims
Legends Auto Ranch Kansas City, KS Finance Manager 09/2015 to 02/2016
  • Conducted sales calls with team members to establish sales and customer retention goals
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
  • Wrote, proofed and edited sales proposals and correspondence
  • Determined the cost and pricing of proposals and bids
The UPS Store Kansas City, KS General Manager 08/2014 to 09/2015
  • Reviewed and approved billing invoices and expense reports
  • Addressed customer inquiries and resolved complaints
  • Directed and supervised all employees, engaged in sales, inventory-taking and reconciling all cash & check receipts
  • Determined staff promotions and demotions, and terminations when necessary
  • Contributed to merchandising ideas at team sale meetings
The UPS Store Kansas City, KS District Sales Manager 02/2014 to 08/2014
  • Maintained knowledge of current promotions, policies regarding payments, exchanges, and security practices
  • Drove sales by seeking new business and greatly increasing product awareness among all employees and customers/clients
  • Networked through numerous vendors/clients to ensure excellence in controllable profit
  • Training all current employees in up-selling, cross-selling, and knowledge of all S.O.P(Standard Operating Procedures)
Fedex Office Kansas City, MO Assistant General Manager (HI-PO) 03/2013 to 02/2014
  • Educated, Trained, and Developed entire team in order to accomplish our long term goal of moving up to First Quartile from being in the Fourth Quartile
  • Managed, Educated and Delegated to a staff of nine team members
  • Drove revenue by educating team members, setting the expectation and practicing good revenue behaviors
  • Ordered from numerous vendors for retail supplies and customer orders
  • Always found solutions for customer needs
  • Member of D-CERT Team
FedEx Office Overland Park, KS Assistant General Manager (HI-PO) 09/2012 to 03/2013
  • Managed, Educated, and Delegated to a team of eighteen team members
  • Drove revenue by educating team members, setting the expectation and practicing good revenue behaviors
  • Orders from numerous vendors for retail supplies and customer orders
  • Made schedules
  • Audited multiple centers in the district
FedEx Office Lee's Summit, MO Lead Project Coordinator 03/2012 to 09/2012
  • Prioritized and delegated all jobs in the store to ensure all due times were met
  • Quality checked every job that was produced before it was released to the customers
  • Maintained knowledge of current promotions
  • Placed special orders and called other stores to find desired items.
  • Recommended merchandise based on customer needs
  • Explained information about the quality, value and style of products to Influence customer buying decisions
FedEx Office Lee's Summit, MO Customer Service Associate 05/2011 to 03/2012
  • Greeted customers
  • Recommended merchandise based on customer needs
  • Operated a cash register to process cash, check and credit card transactions
  • Replenished floor stock and processed shipments to ensure product availability for customers
Hy-Vee Belton, MO Department Consultant (Full Time) 05/2009 to 04/2011
  • Placed special orders and called other stores to find desired items
  • Facilitated monthly and quarterly physical inventory counts
  • Replenished floor stock and processed shipments to ensure product availability for customers
Hy-Vee Belton, MO Cashier (Part Time) 10/2008 to 05/2009
  • Interacted with Customers
  • Recommended merchandise based on customer needs
  • Operated a cash register to process cash, check and credit card transactions
Hy-Vee Belton, MO Courtesy Clerk (Part Time) 05/2008 to 10/2008
  • Interacted with customers.
  • Stocked shelves.
  • Bagged Groceries.
Education
High School Diploma 2009 Belton High, Belton, MO, USA
Affiliations

Shawnee Young Professionals

Kaw Prairie Church

G.A.P.S. (Growth Awareness Perspective Service)