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Obtain a position in the field of Substance Abuse Treatment that will provide opportunities to develop and utilize my team building and leadership skills. These skills are developed through and based on persistence, positivity, problem solving and conflict resolution arising from my extensive experience in all aspects of Substance Abuse and Mental Health Care.




Budgeting and Financing 




Conflict resolution 

Strong verbal communication

Data management

Staff development

Employee scheduling

Efficient multi-tasker

Customer service-oriented

Extensive Experience 
Work History
Director Of Operations The First Step Health Foundation Inc - Tamarac, FL 02/2017 - 01/2018
  • Responsible for the supervision, training and monitoring of all staff.    
  • Coordinates with Clinical Director to establish program schedules and activities.
  • Makes decisions about consequences for a non-compliant patient.
  • Assist with patient interventions, as needed and appropriate.
  • Enforce all program rules.
  • Addresses any grievances or complaints from the patients or staff
  • Ensures weekly safety inspections of residence and facility occur.
  • Oversee and supervise BHT Supervisor and Nurse Supervisor for appointments, transportation needs of patients including medical visits and transferring patients between levels of care in a timely manner.
  • Oversee completion of routine maintenance in a timely, efficient manner.
  • Oversee completion of all inspections and safety reports and turn in on schedule.
  • Utilize independent judgement, strong initiative and decision making skills.
  • Responsible for the completion of projects in a timely manner.
  • Oversee the Coordination, planning and the scheduling of staff, events and activities critical to the position.
  • Generate monthly reports as identified.  
  • Makes a responsible effort to adhere to established safety procedures and practices in the work place and complies with information security policies, protocols and procedures.
  • Maintains confidential information in accordance with HIPPA, Information Security Policy, Protocols, Procedures and CFR – 42
  • This position may view, update and release information.  Confidential Information Sets: Social Security Data, Human Resources Data, Employee Records, Administrative and Clinical Information.
  • Oversees Supervisors to ensure staff schedules are best suited for shift coverage with supervisors.
  • Troubleshoot patient needs and delegate tasks appropriately.
  • Report problems, progress or concerns to CEO.
  • Maintain communication with managers regarding patient safety and well-being.
  • Liaison with housekeeping and maintenance staff as it relates to patient safety.
  • Hold mandatory monthly management to discuss any concerns, problems and for training purposes.
  • Seeks corrective criticism and has the ability to evaluate suggestions objectively.
  • Promotes a favorable/positive work atmosphere.
  • Ensures staff is familiar with the P&P Manual, Patient Handbook, Program Schedules, Group Schedules and Electronic Medical Record.
  • Attends in services and educational training as necessary and as assigned.
  • Seeks out learning experiences and incorporates new knowledge into practice.
  • Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
  • Reports personal symptoms of suspected illness of contagious diseases to the Nursing Supervisor.
  • Reports incidents, accidents, and occurrences in accordance with policies and procedures.
  • Maintains safety of the physical environment in tandem with The First Step Health Foundation Inc. Safety Officer.
  • Communicate effectively both orally and in writing.
  • Independently solves problems and follow through.
  • Organize and function independently in an office environment.
  • Perform other tasks and duties as assigned.
  • Coordinate with ADP, Process Payroll, enter new hires into system Oversee and keep ledger for petty cash.
Behavioral Health Tech Supervisor Recovery First (AAC) - Davie, FL 12/2010 - 09/2016
  • Supervise over 30 Behavioral Health Technicians
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Coordinating staff schedules 
  • Lead Monthly Behavioral Health Technician meetings 
  • Determine and Coordinate employee improvement actions 
  • Payroll and Labor control 
  • Client funds and Accounts 
  • Managing Transportation 
  • Worked directly with all department to achieve facility goals
  • Maintain after hours call center operations
  • Tracking facility census 
CEO Bail Bonds - Opa Locka, FL 03/2003 - 10/2010
  • Managing daily operations
  • Solving daily conflict 
  • Processing inmates being released 
  • Keeping records of all clients 
  • Following up with inmates regarding court dates 
  • Purchasing business supplies 
  • Tracking inmates with remaining balance 
Mail Processing Clerk United States Postal Service 08/1994 - 03/2003
  • Operating flat sorting machines
  • Keying mail to the proper mail carrier 
  • Sorting outgoing mail for distribution 
  • Verifying postage 
  • Assisting with customer service 
Staffing Coordinator Supervisor Visiting Nurse Association - Miami, FL 06/1989 - 08/1994
  • Supervised over 10 employees
  • Scheduling Nurses and HHA for client in home visits 
  • Processing Payroll
  • Keeping all files 
  • Ordering office supplies 
  • Trained, coached and mentored staff 
Accounting Beginning Certification : Accounting Nova Community School - Davie, FL 2005
Micro-Business Certification : Micro-Business Assets of Miami - Miami, FL 2004
Limited Surety Agent Certification : Limited Surety Agent Florida School of Bail Bonds - 2002

High School Diploma: American High School - Miami Lakes, FL 1987
Professional Summary

Director of Operations with solid experience managing all levels of large scale projects, including budgeting and administration.

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Self motivated, reliable team-player with strong administrative and customer service skills . 
  • Bilingual 
  • 70 WPM
  • Microsoft Office
  • Schedule management
  • Excel spreadsheets
  • Invoice processing
  • Social media knowledge
  • Appointment setting
  • Meeting planning
  • Scheduling
  • Trade shows
05/2016 to Current
Office Assistant YS N SON Rancho Cucamonga, CA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information / Scheduling & Tracking of UPS / Fed Ex pickups / Create weekly & monthly reports of shipping and inventory .
03/2014 to 06/2016
Staffing Coordinator / IRC Manager Alta Home Care Corona, Ca Daily shift staffing and scheduling . Developed crecruiting strategies that met anticipated staffing needs conducted interviews . Over saw all IRC clients .
01/2011 to 04/2014
Sales Associate Sports Authority Ontario, CA Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Organized items in visually appealing manner.
Education and Training
Associate of Science: Business Norco College Norco, Ca, USA
High School Diploma: High School Diploma Ontario High School Ontario, CA, USA
This resume is created in 7 minutes.
Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Resourceful
  • Self-directed
  • Time management
  • Pre-screening
  • Interviewing
  • Hiring of talent in various skilled trade positions
  • Professional 
Increased office organization by developing more efficient filing system and customer database protocols.
10/2014 to 05/2017
Customer service representative JPW Industries La Vergne , TN Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence.
10/2013 to 10/2014
Staffing Coordinator Alliance HR Smyrna , TN Pre-screening, conducting interviews and hiring talent with a focus on skilled trade positions such as engineers, product managers and maintenance technicians.
05/2012 to 09/2013
Staffing Coordinator Express Employment Professionals Murfreesboro, TN Pre-screening, Interviewing and hiring of talent focused on skilled trade positions including administrative, call center and clerical positions.
04/2009 to 12/2011
Administrative Assistant Bulldog Towing and Recovery Merrillville, IN
Entering repossession orders, dispatching drivers, updating clients, managing websites. Handled all phone, email and faxed communications with the lenders.
(The company closed December 2011)
Education and Training
High School Diploma: General Studies Bible Baptist Academy Niagara Falls , Ontario , Canada
This resume is created in 7 minutes.
Professional Summary
Results-oriented Human Resources Professional offering 14+ years of experience in all areas of HR, including full cycle recruiting, training, employee relations, compensation and on-boarding. Seeking an HR position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company.
Master of Science: Human Resource Management Current Strayer University - Atlanta, GA

Bachelor of Arts: English/Mass Communications 1998 Virginia State University - St. Petersburg, VA Cum Laude English/Mass Communications
  • New hire on-boarding
  • In-depth knowledge of HR Compliance
  • Employee/Supervisor coaching
  • Training solutions development
  • Knowledgeable in all HR Systems
  • Staff recruiting and retention
  • Human resources policies
  • Workforce planning
  • Records maintenance
  • Employee Relations
  • Audit preparation and reporting
Computer Expertise
ADP Workforce Now, Oracle, PeopleSoft, Taleo, Sharepoint ( Design and Use), Salesforce, AS400, SAP, GFS, Documentum, MS office( Word, PPT, Excel, Access), Adobe Captivate, Quikmobile, Workday.
Professional Experience
HR Generalist( Recruiting, EE Relations, Training) 03/2016 to Current
Source One Direct, a Gemalto Company Atlanta, GA
  • Identify training needs and set up training and development programs for employees and management.
  • Administer full-cycle recruitment by creating requisitions, posted positions through approved recruitment channels,sourcing and screening candidates, interviewing, conducting background and credit checks, and preparing and extending job offers to selected candidates.
  • Develop and facilitate all new hire orientation programs for over 300 RFT and temporary employees.
  • Provide performance management guidance to managers (coaching, counseling, career development).
  • Gathered data for internal/external audits through employee files, agency billing rates etc.
  • Update key human resource metrics, including turnover and terminations, using reporting tools on the HRIS, HRMS database.
  • Manage temporary employee pool with the additional responsibility of staffing all departments.
  • Manage and resolve complex employee relations issues from beginning to end.
  • Track Workplace Diversity (AAP) information and manage the yearly plan implementation.
  • Perform exit interviews.
  • Process employee transfers, promotions, and salary increases.
  • Conduct labor market analysis and provide recommendations for salary adjustments based on competitive labor market.
  • Administer various human resources plans and procedures; assist in development and implementation of personnel policies and procedures; and maintain employee handbook and policies. 
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
  • Led a comprehensive management (14) training on the recruiting portion of Oracle (GO Learning, GO Job Posting, GO Talent Acquisition.
Professional Development Coordinator 05/2014 to 09/2015
Kurt Salmon Atlanta, GA
  • Managed training programs to include coordinating with instructors, securing and preparing training space, preparing and distributing course materials, and coordinating catering and transportation for participants.
  • Managed the leadership development program for Senior Managers and above.
  • Coordinated on-boarding and orientation of new hires, including the planning and execution of a 3-day orientation program for over 115 global new hires.
  • Prepared and disseminated course announcements to eligible staff.
  • Registered participants for training and tracked attendance history as well as managed eLearning registration on various web-based platforms.
  • Created course feedback surveys and analyzed responses for reporting to facilitation team and senior management.
  • Submitted invoices for payment and maintained accurate accounting of expenses for training budget.
Recruiting Coordinator / Group Services Coordinator 01/2011 to 05/2014
ICF International Atlanta, GA
  • Scheduled over 300 interviews for several positions within 6 months timeframe.
  • Assisted with the full-cycle recruitment of 40 Data Collectors for each of five work-sites.
  • Created job requisitions and posted jobs to internal/external job boards.
  • Provided on-site logistics for interviews within the Atlanta office and served as facilitator for webinar based job talks.
  • Initiated and monitored background checks when necessary.
  • Verified and processed I-9 forms and payroll paperwork for on-boarding.
  • Created the buddy program as well as provided training to staff participating in the program.
  • Performed exit interviews for terminating employees, including collecting equipment and work documents.
Human Resource Specialist 04/2010 to 01/2011
SunTrust Banks, Inc Atlanta, GA
  • Provided on-boarding support to recruiting team in order to ensure a smooth transition for new employees.
  • Produced recruiting guides and competitor information, as well as interview tip sheets for upload to managers Intranet.
  • Phone-screened potential candidates for various positions within SunTrust Investment Services.
Staffing Coordinator 01/2008 to 12/2008
Eclipsys Corporation Atlanta, GA
  • Streamlined on-boarding process, which resulted in less paperwork and shorter time between offer and start dates.
  • Processed employee transfers, promotions, and salary increases.
  • Created new position requisition process which included obtaining Senior Leadership approvals and posting with internal and external job boards.
  • Collaborated with Senior Leadership to identify hiring needs and screen applicants to specific job postings.
  • Managed recruiting budget, and assisted with forecasting, budget assumptions and budget planning.
  • Facilitated training of new HR employees on the on-boarding process for offices in the US and India.
  • Generated offer documents and other on-boarding materials.
Recruiting Coordinator 02/2003 to 06/2007
Price Waterhouse Coopers LLP Atlanta, GA
  • Key member of firms human resource team responsible for processes and procedures associated with new-hire interviews, offers, starts, on-boarding, and training for over 1100 professionals in multiple states.
  • Conducted new-hire orientation, initiated background checks and ensured independence compliance.
  • Verified and processed I-9 forms and payroll paperwork for on-boarding.
  • Generated offer documents and other on-boarding materials.
  • Facilitated immigration process for international hires and arranged relocation if necessary for new hires.
  • Coordinated payment of recruiting and candidate expenses including research and follow up on outstanding invoices.
Job Relations Trainer – The Work Institute (TWI)
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Professional Summary
Reliable, quality focused Customer Service seeking a full-time position in the industry.  Staffing successful at helping new employees adjust to company culture and feel valued in their new roles. Hard-working Human Resource Specialist who is highly efficient in time-critical situations. Skillfully prioritizes and manages all aspects of the payroll process. HR executive adept at building consensus staff and creating an involved workforce. Fosters an environment of teamwork and continued growth and development across all functions. Results-focused recruiter who sources highly sought-after technology candidates ranging from entry-level to executives. Experienced staffing professional with strong leadership and relationship-building skills. Human Resources Associate with comprehensive background in employee relations, recruiting, compensation and benefits. 
  • Human Resources Certification 
  • Employee recruitment
  • Performance management systems
  • Unemployment laws
  • Audit preparation and reporting
  • Professionals in Human Resources Association
  • Shipping and receiving professional
  • New employee orientations
  • Team building
  • Knowledgeable in all HR Systems
  • ADP Workforce Now
  • Interviewing
  • Records maintenance
  • Statistical reporting
  • Logistics expert
  • Global logistics
  • Self-motivated
Work History
Administrative Assistant, 09/2016 to 04/2018
MTIL Bolingbrook, IL
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Responded to customer requests with information about product availability, shipping information and status updates.
  • Provided outstanding customer service.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Monitored department performance data to identify and avoid potential risks.
  • Led warehouse improvement initiatives to advance operational efficiencies.
Staffing Coordinator, 03/2013 to 10/2016
Premier Staffing Bolingbrook, IL
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Built a comprehensive employee recruiting strategy.
  • Facilitated the criminal background check process for new hires.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Developed innovative new-employee orientation programs, including safety training.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
  • Processed unemployment claims and acted as the company representative at unemployment hearings.
  • Shadowed employees to determine an accurate description of the duties and skills required for each position.
  • Audited workplace, employee and management policies and procedures.
Master of Science: accounting, 1998
Cabrillo College Watsonville Center - Watsonville, CA
  • Awarded “Superior Leadership” distinction by upper management in March 2017
  • Competitive Analysis
    Performed competitive analysis to make recommendations for future company growth.
Additional Information
Transportation/Freight Broker 
Records & Database 
Delivery Organizations 
Client Services 
Training and Leadership
Office Organization/ Adminstration