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Obtain a position in the field of Substance Abuse Treatment that will provide opportunities to develop and utilize my team building and leadership skills. These skills are developed through and based on persistence, positivity, problem solving and conflict resolution arising from my extensive experience in all aspects of Substance Abuse and Mental Health Care.




Budgeting and Financing 




Conflict resolution 

Strong verbal communication

Data management

Staff development

Employee scheduling

Efficient multi-tasker

Customer service-oriented

Extensive Experience 
Work History
Director Of Operations The First Step Health Foundation Inc - Tamarac, FL 02/2017 - 01/2018
  • Responsible for the supervision, training and monitoring of all staff.    
  • Coordinates with Clinical Director to establish program schedules and activities.
  • Makes decisions about consequences for a non-compliant patient.
  • Assist with patient interventions, as needed and appropriate.
  • Enforce all program rules.
  • Addresses any grievances or complaints from the patients or staff
  • Ensures weekly safety inspections of residence and facility occur.
  • Oversee and supervise BHT Supervisor and Nurse Supervisor for appointments, transportation needs of patients including medical visits and transferring patients between levels of care in a timely manner.
  • Oversee completion of routine maintenance in a timely, efficient manner.
  • Oversee completion of all inspections and safety reports and turn in on schedule.
  • Utilize independent judgement, strong initiative and decision making skills.
  • Responsible for the completion of projects in a timely manner.
  • Oversee the Coordination, planning and the scheduling of staff, events and activities critical to the position.
  • Generate monthly reports as identified.  
  • Makes a responsible effort to adhere to established safety procedures and practices in the work place and complies with information security policies, protocols and procedures.
  • Maintains confidential information in accordance with HIPPA, Information Security Policy, Protocols, Procedures and CFR – 42
  • This position may view, update and release information.  Confidential Information Sets: Social Security Data, Human Resources Data, Employee Records, Administrative and Clinical Information.
  • Oversees Supervisors to ensure staff schedules are best suited for shift coverage with supervisors.
  • Troubleshoot patient needs and delegate tasks appropriately.
  • Report problems, progress or concerns to CEO.
  • Maintain communication with managers regarding patient safety and well-being.
  • Liaison with housekeeping and maintenance staff as it relates to patient safety.
  • Hold mandatory monthly management to discuss any concerns, problems and for training purposes.
  • Seeks corrective criticism and has the ability to evaluate suggestions objectively.
  • Promotes a favorable/positive work atmosphere.
  • Ensures staff is familiar with the P&P Manual, Patient Handbook, Program Schedules, Group Schedules and Electronic Medical Record.
  • Attends in services and educational training as necessary and as assigned.
  • Seeks out learning experiences and incorporates new knowledge into practice.
  • Maintains flexibility and adaptability to expected and unexpected changes in the work environment.
  • Reports personal symptoms of suspected illness of contagious diseases to the Nursing Supervisor.
  • Reports incidents, accidents, and occurrences in accordance with policies and procedures.
  • Maintains safety of the physical environment in tandem with The First Step Health Foundation Inc. Safety Officer.
  • Communicate effectively both orally and in writing.
  • Independently solves problems and follow through.
  • Organize and function independently in an office environment.
  • Perform other tasks and duties as assigned.
  • Coordinate with ADP, Process Payroll, enter new hires into system Oversee and keep ledger for petty cash.
Behavioral Health Tech Supervisor Recovery First (AAC) - Davie, FL 12/2010 - 09/2016
  • Supervise over 30 Behavioral Health Technicians
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Coordinating staff schedules 
  • Lead Monthly Behavioral Health Technician meetings 
  • Determine and Coordinate employee improvement actions 
  • Payroll and Labor control 
  • Client funds and Accounts 
  • Managing Transportation 
  • Worked directly with all department to achieve facility goals
  • Maintain after hours call center operations
  • Tracking facility census 
CEO Bail Bonds - Opa Locka, FL 03/2003 - 10/2010
  • Managing daily operations
  • Solving daily conflict 
  • Processing inmates being released 
  • Keeping records of all clients 
  • Following up with inmates regarding court dates 
  • Purchasing business supplies 
  • Tracking inmates with remaining balance 
Mail Processing Clerk United States Postal Service 08/1994 - 03/2003
  • Operating flat sorting machines
  • Keying mail to the proper mail carrier 
  • Sorting outgoing mail for distribution 
  • Verifying postage 
  • Assisting with customer service 
Staffing Coordinator Supervisor Visiting Nurse Association - Miami, FL 06/1989 - 08/1994
  • Supervised over 10 employees
  • Scheduling Nurses and HHA for client in home visits 
  • Processing Payroll
  • Keeping all files 
  • Ordering office supplies 
  • Trained, coached and mentored staff 
Accounting Beginning Certification : Accounting Nova Community School - Davie, FL 2005
Micro-Business Certification : Micro-Business Assets of Miami - Miami, FL 2004
Limited Surety Agent Certification : Limited Surety Agent Florida School of Bail Bonds - 2002

High School Diploma: American High School - Miami Lakes, FL 1987
Professional Summary

Director of Operations with solid experience managing all levels of large scale projects, including budgeting and administration.

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Professional Summary
Professionally trained Nursing Assistant with over 8 years experience ensuring high standards of culturally competent care for a wide variety of patients with diverse needs. I love to help others especially the sick, and I believe theirs a healing in my care that i give my patients.
  • Diabetes, Hospice, and Stroke Patient Care
  • CPR certification
  • Fast learner
  • Hospice and palliative care experience
  • Compassionate
  • Very Punctual, and hardworker
Work History
Direct Care Support, 10/2018 to 01/2019
IGHL Melville, , N.Y
  • Administered medication as directed by physician
  • Supervised daily activities and provided assistance when needed
  • Helped residents with bathing, dressing, feeding, lifting and transferring
  • Evaluated patient care needs, prioritized treatment, and maintained patient flow
  • Recreational activities
  • Assist to day programs
  • Assist shopping, appointments
  • Drove work van on outtings
Staffing Coordinator, 12/13 to 07/18
Clinical Staffing Resources Amityville, NY
  • Represented organization at personnel-related hearings and investigations
  • Led a comprehensive safety training for variety staff members
  • Resolved employment-related disputes through proactive communication
  • Handled under staffing, disputes, terminating employees and administering disciplinary procedures
  • Served as company representative at Schools to promote company objectives
  • Recruited 10 to 15 candidates weekly
  • Copied, logged and scanned supporting documentation
  • Verified data integrity and accuracy
  • Entered details such as payments, account information and call logs into the computer system
Rehab Nurse Assistant, 03/2013 to Current
NSLIJ. Stern Family Center for Rehabilitation 330 Community Drive, Manhasset N.Y 11030
  • Assisted patients with ambulation and crutch walking
  • Assisted in cleansing enemas, catheterization and bladder irrigations
  • Transported patients to other areas of the hospital in wheelchairs and gurneys
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Monitored vital signs, such as blood pressure and pulse
  • Maintained accurate records of patient care, condition, progress and concerns
Caregiver/Companion, 09/2016 to 02/2017
Private Case 18 Durham Rd, New Hyde Park
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Cooked appetizing and satisfying meals and snacks
  • Scheduled and accompanied clients to medical appointments
  • Maintained a clean, healthy and safe environment
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Maintained accurate records of patient care, condition, progress and concerns
  • Assisted with Condom Catheters and toileting
  • Handed laundry duties, and shopping
  • Wound care, and changed dressings
Certified Nursing Assistant (CNA), 01/2008 to 07/2011
Good samaratin Nursing home 101 Elm street Sayville N.y 11782
  • Specimen collecting, catheter flushing prn.
  • Used hoyer lifts, stand to lift machines, showers chairs and shower beds.
  • Encouraged patient independence while assisting with daily activities.
  • Made beds and maintained a clean and safe environment.
  • Reduced bedsore by turning and positioning patient with immobility.
  • Answered all call bells promptly
CNA: Nursing Assistant, 01/2008
Long Island Educational Opportunity Center - 1090A Brentwood N.Y 11717

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Self motivated, reliable team-player with strong administrative and customer service skills . 
  • Bilingual 
  • 70 WPM
  • Microsoft Office
  • Schedule management
  • Excel spreadsheets
  • Invoice processing
  • Social media knowledge
  • Appointment setting
  • Meeting planning
  • Scheduling
  • Trade shows
05/2016 to Current
Office Assistant YS N SON Rancho Cucamonga, CA Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information / Scheduling & Tracking of UPS / Fed Ex pickups / Create weekly & monthly reports of shipping and inventory .
03/2014 to 06/2016
Staffing Coordinator / IRC Manager Alta Home Care Corona, Ca Daily shift staffing and scheduling . Developed crecruiting strategies that met anticipated staffing needs conducted interviews . Over saw all IRC clients .
01/2011 to 04/2014
Sales Associate Sports Authority Ontario, CA Met incoming customers and provided immediate assistance. Completed purchases with cash, credit and debit payment methods. Organized items in visually appealing manner.
Education and Training
Associate of Science: Business Norco College Norco, Ca, USA
High School Diploma: High School Diploma Ontario High School Ontario, CA, USA

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Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. 
  • Microsoft Office proficiency
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Strong problem solver
  • Dedicated team player
  • Strong interpersonal skills
  • Resourceful
  • Self-directed
  • Time management
  • Pre-screening
  • Interviewing
  • Hiring of talent in various skilled trade positions
  • Professional 
Increased office organization by developing more efficient filing system and customer database protocols.
10/2014 to 05/2017
Customer service representative JPW Industries La Vergne , TN Received and screened a high volume of internal and external communications, including email and mail. Received and distributed faxes and mail in a timely manner. Organized files, developed spreadsheets, faxed reports and scanned documents. Made copies, sent faxes and handled all incoming and outgoing correspondence.
10/2013 to 10/2014
Staffing Coordinator Alliance HR Smyrna , TN Pre-screening, conducting interviews and hiring talent with a focus on skilled trade positions such as engineers, product managers and maintenance technicians.
05/2012 to 09/2013
Staffing Coordinator Express Employment Professionals Murfreesboro, TN Pre-screening, Interviewing and hiring of talent focused on skilled trade positions including administrative, call center and clerical positions.
04/2009 to 12/2011
Administrative Assistant Bulldog Towing and Recovery Merrillville, IN
Entering repossession orders, dispatching drivers, updating clients, managing websites. Handled all phone, email and faxed communications with the lenders.
(The company closed December 2011)
Education and Training
High School Diploma: General Studies Bible Baptist Academy Niagara Falls , Ontario , Canada