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Professional Summary

Before I came to work with AQSC I worked in Human Resources specializing in Operations Administration. Staffing Specialization was included with this job and contained various roles including all warehouse hiring for the company. I successfully ran all Day and Night Orientations, Conversion Meetings, and Drug Testing working flexible day and night shift obligations.

I also have three prior years of expertise working in customer service in various settings.

  • Friendly
  • Organized
  • Driven
  • Motivated
  • Natural leader
  • Empathetic
  • Customer-oriented
  • Computer literate
  • Skilled problem solver
  • Goal Oriented
  • Adaptable
  • Data Analysis expert
  • Quick learner
  • Extremely Optimist
  • Active listener
Work History
Fulfillment Agent 02/2018 to Current
The American Queen Steamboat Company Jeffersonville, IN
  • Entering individual and group guests information into the SeaWare database in a timely and accurate manner
  • Verifying all Group Document information is collected prior to the sending out of documents
  • Problem Solving any exceptions with Group Documents to ensure all guests are completely accommodated and satisfied
  • Oversee Group Document Fulfillment in a Time Effective and Organized Manner
  • Tracking and maintain records for all previous and future Group Documents
  • Communicate with Group Document Travel Agents to understand and solve barriers
  • Successfully and effectively communicate with the rest of my team to streamline processes
  • Successfully set up a more effective system overall in which Group Documents are ran including a Standard Operating Manual to run groups in my absence
Operations Administration 04/2017 to 02/2018
Amazon Fulfillment Center SDF8, Jeffersonville
  • Developed written documents and reports reports using Microsoft Excel, Word, Office, and Powerpoint to deliver results on a strict timeline.
  • Made proactive recommendations based on system knowledge and analysis to improve revenue performance and meet business goals.
  • Coaching Associates on how to manage their time off, and request time approvals
  • Training associates on how to self problem solve, and provide basic computer skills
  • Customer Service on the phone, in person, and through E-mail
  • Proficiency at tracking and reporting daily trends in daily data to create solves for multiple issues
  • Handled high volumes of associates at a constantly pace throughout the day
  • Running daily reports ranging from Attendance to Attrition
  • Multitasking in uncertain, and ever changing environment   
HR Staffing Specialist 01/2015 to 01/2017
Amazon Fulfillment Center Jeffersonville, IN
  • Conducted Orientation for New Hire associates
  • Recruiting
  • Performing Audits on Integrity Staffing Solutions
  • Administered Drug Tests
  • Conducted Surveys
  • Creating Trouble Tickets for various Issues
  • Delivered mail
  • Daily interactions with Salesforce hiring program
  • Verified I-9 documentation
Warehouse worker 08/2014 to 10/2015
Amazon Fulfillment Center SDF8, Jeffersonville
  • Walked up to 12 miles per day with a "stow boat" refilling inventory
  • Maintaining a 98-125 Units Per Hour rate constantly exceeding requirements
  • Unloading inventory from Pallets
  • Packaging boxes, and working around heavy duty machinery
  • Problem solving 
  • Virtually searching the facility for missing product and tracking possible locations
Ambassador 02/2015 to 03/2015
Amazon Fulfillment Center SDF8, Jeffersonville
  • Training Newly Hired Level one associates in their future job fields
  • Conducted Day 1 Safety Training, and implemented proper body mechanics 
  • Taught policies and procedures to further the development of myself and my peers
Manager Assistant 08/2012 to 06/2014
Sheetz Gas and Food Station Princeton, WV
  • Operated a cash register for cash, check and credit card transactions with 100% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Worked with the management team to implement the proper division of responsibilities.

Waitress, Hostess 08/2011 to 02/2012
Bob Evans Restaurant Princeton, WV
  • Welcomed customers into the restaurant with a warm smile and friendly character creating the absolute best first impression possible.
  • Eagerly educated customers about the Restaurant to incite excitement about the company's mission and values.
  • Used time efficiently when not serving customers, including dusting shelves, vacuuming, sweeping, mopping, and helping the busboy's bus tables to seat our guests in a timely fashion.
  • Actively pursued personal learning and development opportunities offered, to stay a well rounded, and up to date.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
Group Sales Agent 03/2019 to Current
American Queen Steamboat Company Jeffersonville, Indiana
High School Diploma 2014 Princeton Senior High School - Princeton, WV
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Professional Summary
Involvement with employment records and events such as hiring, termination, transfers, promotions, and coaching while enforcing policies, procedures, law, and regulations.
  • Fluent in English and Spanish-Semi fluent in French
  • Strong interpersonal written and oral communication
  • Highly organized, ability to multi-task, and detail oriented
  • Excel, Word, Publisher, Outlook, Newton (ATS), Ceridian (HRIS)
  • Work History
    Staffing Specialist 01/2018 to Current
    A.S.G. Staffing , Inc. Kenosha , Wisconsin
    • Pre-screen all resumes prior to sending them to client\'s hiring managers for consideration
    • Complete all hiring paperwork, including I-9 Form and E-verify
    • Address all employee harassment allegations, work complaints and other concerns
    • Provide management or client with reports as needed
    • Arrange and attend client meetings
    • Conduct exit interviews and verified that employment termination paperwork was completed.
    Recruiter 12/2017
    Source and review resumes to find qualified candidates for open seasonal roles through ATS- Newton Lead the selection process by conducting phone screens and onsite interviews to ensure qualifications are met for positions Process a high volume of reference and background checks and schedule drug tests for current or prospective employees Extend offers and complete hiring-related paperwork Plan and conduct new employee orientation to foster positive attitude toward organizational objectives while interpreting and explaining human resources policies, procedures, laws, standards, and regulations Coordinate with outside staffing agencies to secure temporary employees, based on departmental needs Maintain internal recruiting reports and implement recruiting strategies to meet current or anticipated staffing needs
    Human Resources Intern 08/2017
    • Source and review resumes and conduct phone screens for qualified candidates
    • Review human resources paperwork for accuracy and completeness by verifying, collecting, and correcting additional data to ensure employees are off-boarded on ATS
    Culinary Services Supervisor- Human Resources Liaison 03/2014 to 05/2017
    • Maintain high standards of customer service during high-volume, fast paced operations Manage daily dining operations while decreasing cost of sales and increasing revenue Demonstrated integrity and honesty while interacting with guests, team members, and managers Assist in recruitment events, job fairs, team member on boarding process, team member training, and retention Train, develop, and schedule over 500 team members Collaborate with managers to forecast staffing needs to meet labor budget Manager culinary services office personnel- assisting with answering phone calls and verifying and entering data as needed.
    Bachelor's: Business Administration, Management June 2018 DEPAUL UNIVERSITY - CHICAGO, IL
    Associates of Arts: Business Administration Dec 2015 COLLEGE OF LAKE COUNTY - GRAYSLAKE, IL
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    Management Talents
    15+ years of sales and management experience leading projects at all organization levels.

    Motivated leader dedicated to process improvement of project management.  Maintain high emphasis on financial accuracy, quality, focus, and on-time delivery of project life cycles.

    Analytical thinking develops strategic financial plans.
    • Goal-oriented
    • Financial Analyst
    • Advanced problem solver
    • Deadline-oriented
    • Project planning and development
    • Interact with executive level business leaders
    • Performance evaluations
    • Talented interviewer
    • Decisive
    • Analytical thinker
    • Procedure development
    • Operations and production management
    Professional Financial | Management Experiences
    Owner 03/2006 to Current
    Farmer - Crop Share 600 Acres Rochester, MN | Barrett, MN
    • Crop management, planning and organization
    • Set financial goals, assess risk, explore pricing to sell over a 12 month period
    • Prepare income statements and balance sheets for cash flow 
    Mortgage Advisor 09/2011 to Current
    Think Mutual Bank Green Meadows, Rochester, MN
    • A top sales producer with 206 closed mortgages totaling 36 million.
    • Target home financing services to improve financial well-being of Think Mutual Bank.
    • Engage in customers conversations to make informed recommendations of appropriate services.
    • Analyze customer's credit for home financing to identify best mortgage options.
    • Complete mortgage projects transaction to ensure quality interaction meets customers needs.
    • Provide strategic direction to those involved in loan production at our branch to communicate services or products that match customer trends in real estate market.
    • Leadership influence on other mortgage advisers and bankers.
    • Integrated all business banking lines.
    • Monitored timelines and flagged potential issues to be addressed.
    • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
    • Collaborated with the Underwriting department to create efficiencies.
    Branch Manager 11/2007 to 09/2011
    Think Mutual Bank Downtown Branch, Rochester, MN
    • Propelled branch consumer loan volume from 1.3 million to 3 million.
    • Managed, hired, trained branch staff in operations to ensure performance objectives were met.
    • Maintained effective team of bankers, tellers, business line advisors.
    • Guided all of Think's business lines, products, and services.
    • Facilitated outstanding customer service to bank customers through management of staff performance.
    • Gathered and analyzed data for reports and made recommendations based on findings.
    Document Processing Manager 03/2005 to 11/2007
    Think Mutual Bank Home Office, Rochester, MN
    • Managed 11 Document Processing Department team members
    • Monitored check processing daily to assure Federal Reserve timelines were met
    • Implemented comprehensive tracking processes 
    • Collaborated with the IT department to assure checks were posted to correct customer accounts
    • Recommended process and systems improvements to allow document processing department to send check images to Federal Reserve to gain access to funds quicker
    • Coordinated design decision meetings across 5 internal departments
    • Monitored budget, reviewed contracts, policies, and procedures
    • Assessed vendor products to maintain positive vendor relations
    • Staff developed employees throughout the year through "Catalytic Coaching"
    On-Site Supervisor 12/2000 to 03/2005
    Manpower International IBM, Rochester, MN
    • Hired, trained, developed administrative staff using continuous improvement
    • Communicated required expectations to support staff from IBM Executive Managers
    • Increased customer satisfaction to 98%
    Recruiter & Staffing Specialist 09/1997 to 01/2000
    Manpower International Rochester, MN
    • Recruited sales from new businesses to utilize staffing services
    • Ensured qualified trained staff and administered disciplinary procedures
    • Interviewed over 1300 diverse candidates for various areas of employment
    • Participated in community activities to promote Manpower
    Community Sales Manager 07/1996 to 08/1997
    Goldmark Property Management Fargo, North Dakota
    • Closed sales on apartment leases to assure 400 units were rented
    • Produced written financial statements, late rent notices, and accounts payable and receivable
    • Managed four lease consultants and two maintenance staff
    Bachelor of Arts: Business Administration | Sales Management 1996 Concordia College - Moorhead, Minnesota
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    Professional Summary

    Early Childhood Professional with extensive experience working with children from infancy to 5th grade.  Possessing leadership abilities along with exceptional time management and organization skills. Proficient at implementing curriculum with a child's biological, cognitive and socio-emotional processes in mind. Committed to the healthy maturation of every child involved.

    • GA Teaching credential
    • Basic clerical knowledge
    • Strong interpersonal skills
    • Leadership experience
    • Time management skills
    • Verbal/written communication
    • Unsurpassed work ethic
    • Hiring and recruitment knowledge

    • Decision-making ability
    • Attention to detail
    • Organization skills
    • Planner and coordinator
    • Strong problem solver
    • Curriculum development
    • Budget/inventory control
    • Policy Implementation
    Work History
    Staffing Specialist , 2015 to 2016
    Peoplelink Staffing Solutions South Bend, IN

    • Scheduled interview appointments for potential applicants.
    • Maintained compliance with company requirements.
    • Sourced qualified vendors and negotiated contracts.
    • Screened all applicants based on their qualifications and background.
    • Facilitated employment verifications and investigations.
    • Conducted job analysis and job evaluations, resulting in quality job specifications.
    • Hired employees and initiated the new hire paperwork process.
    • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
    • Developed and enforced company policy and procedures relating to all phases of human resources activity.
    • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

    Teacher Assistant, 2013 to 2015
    A Child's World Augusta, Ga
    •  Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
    • Consistently enforced disciplinary limits for a structured environment conducive to learning.
    • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
    • Meticulously sanitized toys and play equipment.
    • Built constructive and open relationships with families with forthright yet friendly communication.
    • Instructed children in health and personal habits, such as eating, resting and using the toilet.
    Floater , 2010 to 2012
    The Bradley Schools Evans, Ga
    • Maintained daily records of children's individual activities, behaviors, meals and naps.
    • Communicated regularly with parents about daily activities and behaviors.
    • Dressed children and changed diapers.
    • Relieved the head teacher and toddler teacher.
    • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
    • Organized small groups of children while transitioning to and from outdoor play. 
    • Promoted language development skills through reading and storytelling.
    Runner, 2009 to 2010
    Daniel, Allgood & Lowe Law Office Augusta, Ga
    • Filed all court documents on behalf of the attorneys.
    • Oversaw office supplies, organization and upkeep.
    • Assisted with outgoing and incoming mail on a daily basis.
    • Kept a clean reception area, including lounge and associated areas.
    • Worked as a team with attorneys, administrative assistants and fellow legal assistants.
    • Answered and managed incoming and outgoing calls while recording accurate messages.
    • Created new client files and maintained all client records by complying with confidentiality.   
    Bachelor of Science: Earned 132 credits towards Bachelor of Science in Education , Georgia Regent University - Augusta, Ga
    Associate of Arts: 2013
    Augusta Universtiy - Augusta, Ga
    Desired Pay Rate: $13.00
    Additional Information