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Professional Summary

Results-driven Recruitment and Talent Acquisition professional with 5+ years experience developing and executing recruiting plans within both agency and in-house settings for Corporate roles including Accounting and Finance, Administrative, HR, Marketing, Sales, Procurement, and Director Level positions. Effectively manage all phases of full-cycle recruiting, from initial sourcing and screening through offer negotiations, placement and onboarding. Creatively source high-caliber candidates by leveraging recruiting software, social media, professional associations, networking, and referrals.

Work History
Talent Acquisition Manager, 09/2018 to Current
ProTech Systems Group Inc. Memphis, TN
  • Establish new accounts through networking, industry associations, cold calling and personal visits to potential customers.
  • Responsible for targeting both active and passive candidates to attain top talent for clients in Accounting & Finance, Administration, HR, Marketing, Procurement, Sales, and Executive Level roles.
  • Maintain an active candidate/client pipeline in ATS to strengthen ProTech Systems Group presence in the Mid-South marketplace.
  • Successfully negotiated 20+ contracts and offers between talent and client for direct hire, contract and contract to hire positions to date.
Recruiting Specialist, 12/2016 to 09/2018
Shoemaker Financial Germantown, TN
  • Achieved 130% of annual recruiting goal for new Financial Advisors in 2017.
  • Identified ideal candidates and helped select potential advisor candidates and all staff positions within the firm targets.
  • Developed new centers of influence through local networking events, college recruiting events and local organizations; built strategic partnerships with other recruiting professionals, identifies other sources of candidates to ensure adequate numbers of candidates to meet yearly recruiting goals.
  • Created,planned,and marketed all company networking events to increase company brand recognition and identify new candidates and strategic partnerships.
  • Facilitates full cycle recruiting from sourcing to selection process, testing, contracting and on boarding with management team.
  • Maintained CRM database of candidates and executed drip email marketing campaign.
Regional Account Executive, 11/2015 to 11/2016
CRDN Memphis, TN
  • Achieved 120% of quota for 1st year sales representative in a new territory.
  • Maintained and deepened existing client relationships with contractors, Independent Adjusters, Insurance Adjusters and increase business through networking, referrals and face to face presentations.
  • Developed and generated new client leads through creative prospecting, cold calls, networking, active involvement in industry associations, and prepare CE classes to increase brand awareness and increase sales.
  • Documented sales activities, plan territory route and execution of sales process with CRM system.
Senior Compliance Analyst, 05/2012 to 01/2015
Multimedia Games, Inc. Austin, TX
  • Managed and oversaw all company gaming licenses and regulatory filings.
  • Increased company's growth in footprint by increasing company gaming licenses over 25% year over year consecutively for 3 years.
  • Recruited and built team of 4 Compliance Analysts.
  • Provided strategic cross department planning, along with regularly communicating to Executive Management Team and Board of Directors; including creating licensing reports, compliance reports and department budget.
  • Maintained accurate and detailed records of regulatory correspondence, compliance audits, coordinate investigations and related regulation filings.
  • Prioritized all new and renewal license applications among compliance analysts to ensure consistent workflow and utilize individual contributor's strengths.
  • Created, implemented, administered and enforced all policies and procedures for each regulatory gaming agency including Federal, State and Tribal Acts as liaison with regulatory agencies and outside counsel to submit entity license application.
Executive Assistant, 12/2010 to 05/2012
Multimedia Games, Inc. Austin, TX
  • Provided high-level confidential administrative support to four Executive Leaders and Senior Management team, including the preparation of board materials and management meeting minutes.
  • Prepared agendas for meetings and managed all aspects of meetings to include catering, speakers, and off- site locations for high level meeting s and partner retreats.
  • Maintained Executives calendar, plan and schedule board meetings, teleconferences, expense reports and travel.
  • Planned and coordinated business development events, internal TEAM MGAM company events, holiday parties and more.
  • Acted as a liaison and maintained open lines or communication among senior executives, board members, middle management and administrative staff.
Administrative Assistant, 08/2009 to 12/2009
Multimedia Games, Inc. Austin, Texas
  • Answered, screened and transferred inbound phone calls.
  • Maintained electronic and hard copy filing system.
  • Prepared and modified documents including correspondence, reports, drafts, memos and emails.
  • Scheduled and coordinated meetings, appointments and travel arrangements for Chief Operations Officer.
Office Support, 01/2009 to 08/2009
Robert Half International Austin, TX
  • Provided various administrative support for HomeAway.com and several other companies in the Austin area.
Real Estate Agent/Corporate Recruiter, 01/2006 to 01/2009
  • Recruited new agents and held monthly real estate seminars to educate prospects on current industry practices, licensing procedures and company policies.
  • Networked with real estate schools, advertise on-line and in the newspaper to obtain and recruit new referrals.
  • Prepared customized listing presentations including comparative market analysis, marketing plans, home evaluation and personal sales statistics.
  • Created candidate database of more than 500 individuals for use in follow up with e-mail and phone calls.
  • Recruited over 30 new agents in one year while also working as a real estate sales agent, networking with builders and counseling sellers on best practices for sale of their homes.
  • Inducted into the Multi-Million Dollar Club 1st year in business, instrumental in tripling the board average in closed sales for all agents.
  • Earned Crye-Leike Team Club Membership by cross selling ancillary services to provide customers with a one-stop-shopping solution.
Workforce Management Consultant, 03/2008 to 12/2008
ADP Memphis, TN
  • Fortune 500 company offering payroll services to businesses Tri-State Regional Manager for Major Accounts Marketing and Sales of payroll products and human resource software solutions.
  • Top performer in consistently achieving quarterly sales goals Ranked top 10% of new hires for core training program.
  • Developed new business relationships by implementing a top-down sales strategy by targeting top C-Level Executives & Human Resource Directors.
FRANCHISE BUSINESS OWNER, 05/2001 to 04/2008
TCBY Memphis, TN
  • Owned and Operated two national frozen yogurt franchises in Memphis, TN.
  • Handled all daily operations including staffing, training, budgeting, forecasting, inventory control, marketing, quality assurance and franchise agreement and food code compliance.
  • Increased yearly sales by 30% each year for the first 2 years while operating two locations and managing over 30 employees on average.
Technical Skills

Microsoft Office, SharePoint, Smart Office, Salesforce, Bullhorn, and Jobvite

  • Co-Chair Sponsorship's, SHRM, Memphis Chapter, 2018 - Present
  • Ambassador, Greater Memphis Chamber, 2018-Present
  • Executive Committee, 901 Networking, 2016-Current

SHRM-SCP Certification- In-Process

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Results oriented, highly driven Full Cycle Talent Acquisition Manager who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.  Proven ability to develop and maintain long-term relationship with team members, key stakeholders, and influential business partners.
  • Proficient communicator
  • Windows XP/Vista
  • Microsoft Office expert
  • Training Program 
  • New Business Development
  • Network configuration and support
  • Process Improvement
  • Operations Management
  • Desktop and laptop expert
  • Staff Training & Development
Implementation Technician 11/2015 to Current CenTrak Durham, NC

Monitored and managed CenTrak Network

Provided Customer Service and Technical Support

Maintain records, documentation, performance report, and have 100% hardware accuracy

Provided effective input of Engineering Department

Assistant Facilities Technician (Intern) 04/2015 to 07/2015 New Horizons Computer Learning Centers Durham, NC

Configured Network adapters

Configured Network components both wired and wireless (NIC's)

Performed cable Managements with existing hardware infrastructure

Repaired servers and managed data files on server

Recruiter & Talent Acquisition Manager 04/2011 to 02/2015 United States Army Raleigh, NC

Produced $500,000. in annual placements through successful implementation of new prospect tracking and market analysis systems

Improved corporate production by over 60% through development of streamlined data analysis tool

Improved associate and supervisory proficiency through highly focused training programs

Assistant Regional Recruiters & Talent Acquisition Manager 04/2009 to 04/2011 Statesboro, GA

Managed daily operations and led 12 associates with focuses on accountability, performance, and recognition

Reduced personnel record mismanagement by over 40% through proper maintenance timely updates

Improved overall recruiting efforts of 80 associates through targeted training and ongoing mentoring

Served as Subject Matter Expert (SME) and advisory for management team

Regional Recruiter and Talent Acquisition Trainer 03/2007 to 04/2009 Mercer, PA

Developed and conducted specialized talent training to over 1,000 high school seniors and college students

Worked in collaboration with business partners to develop effective strategic market research

Developed and maintained strong relationship with local school/college official and business representatives within a community of over 100,000 people

District Recruiting & Talent Acquisition Manager 04/2005 to 03/2007 Charleston, WV

Increased staff productivity through development and implementation of focused associate professional development plans

Improved recruiting productivity by over 10%

Maintained growth for three (3) consecutive years through unique staffing and placement strategies

Improved associate engagement/morale by 98% through consistent recognition and professional accountability

Education and Training
Bachelor of Science: Business Management Strayer University Jacksonville, FL, USA
Systems Administrator New Horizons Durham, NC
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Professional Summary
A senior HR and Recruiting Professional with over 15 years of full cycle recruiting, recruiting operations and human resources experience. Recognized for ability to build and maintain strong relationships with candidates of all levels, entry to executive. Demonstrated track record in identifying, recruiting and on-boarding qualified candidates. Strengths include building relationships, learning on the fly, business acumen and drive for results. Expertise includes: Full Cycle recruiting Recruiting strategy Social Media Training & development Internal & external relationship management Project Management Recruiting Operations Negotiating with candidates Employment law, procedures & systems High volume recruiting
  • Human resources policies
  • Job fairs planning
  • Workforce planning
  • Pre-screening candidates
  • Highly organized
  • Employment laws and practices
Work History
Sr. Talent Acquisition Manager, 01/2002 to Current
Apple, Inc Cupertino, CA
  • Developed and facilitated job recruitment fairs.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Led the creation of recruiting plans for all open positions.
  • Posted positions through approved recruitment channels.
  • Networked with industry contacts, association memberships and associates.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Screened all applicants based on their qualifications and background.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.
  • Assisted the diversity recruiter in complying with all corporate policies.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.

Sr. Talent Acquisition Manager, 01/2014 to Current
Apple Inc.
  • Develop strong candidate pipelines resulting in the highest caliber hires by building/leveraging relationships, thoroughly understanding the company and talent needs, and representing the Apple brand with a high degree of passion and integrity.
  • Responsible for setting Recruitment Strategy for 30 Retail stores in the Eastern US Market.
  • Proactively consult with stores to analyze their headcount and payroll to devise an individual approach to each stores needs.
  • Develop and execute skills training for leadership to include system training, Talent Education Clinics and Process Management Skills.
  • Support execution of national market recruiting report by providing US Leadership pointed analysis of the opportunities and wins across AMR recruiting.
  • Create comprehensive College Recruiting program and ensured all leaders were trained and prepared to execute.
  • Sr.
  • Human Resources Program Manager Global Retail Employee Engagement.
  • Led the creation of recruiting plans for all open positions.
  • Networked with industry contacts, association memberships and associates.
  • Partnered with local organizations and universities for engagement and interest in jobs offered in their community.

01/2009 to 01/2014
  • Provided leadership and direction world-wide on policies, programs and initiatives in support of business objectives and mitigation of company exposure.
  • Drove continuous improvement across key processes in the areas of employee relations and delivery of human resources programs.
  • Enhanced quality human resource and organizational development services.
  • Created Project Plans and a Master Schedule that predicted delivery dates based on an objective analysis.
  • Worked on complex issues where analysis of situations or data requires and in-depth evaluation of variable factors.
  • Exercised judgment in selecting methods, techniques and evaluation criteria for obtaining results.
  • Managed program launch efforts in the areas of communications, messaging integration across functions, coordination and execution.

Sr. Regional Recruiter, 01/2002 to Current
Apple Inc. Cupertino, CA
  • Managed full cycle hiring needs for Apple retail stores worldwide as well as positions at Corporate Headquarters.
  • Managed, developed, trained and mentored all new recruiters on the retail recruiting team.
  • Possessed exceptional organizational skills to manage new and existing needs in multiple markets at one time, with frequently changing deliverable dates.
  • Hired thousands of Technical, Creative, Management and Sales candidates for Apple retail stores worldwide.
  • Managed University Relationships with over 20 colleges which included Career fairs and job postings.
  • Maintained flexibility to deal with ambiguity and the evolving needs of the retail business environment.
  • Quickly reacted and changed direction based upon limited and confidential information.
  • Proven ability to identify and motivate external candidates through cold calling and social networking.
  • Supported and led recruitment efforts for all non-management positions for the entire US at one time.
  • Successfully sourced, hired and supported a minimum of three regions throughout my tenure.
  • Led the creation of recruiting plans for all open positions.
  • Developed and facilitated job recruitment fairs.

Business Development Manager, 05/2001 to 08/2002
DAXKO Shared Technology Services
  • Reduced YMCAs member retention rates by utilizing technology services.
  • Encouraged client growth by maximizing resources and minimizing losses.
  • Enhanced YMCAs communication with fully integrated email and web services.
  • Developed marketing and sales efforts for a new division of company.
  • Managed marketing and sales efforts along with assigned sales personnel while maintaining personal sales territory.

Executive Recruiter, 11/1999 to 05/2001
Savela & Associates Birmingham, AL
  • Senior level information technology recruiter for Alabama's leading Accounting, Finance and Information Technology professional recruiting firm.
  • Responsible for continually developing and managing an extensive network of professionals throughout our market area interviewing thousands of candidates per year.
  • Performed custom tailored searches to suit the needs of clients and provide them with a full guarantee.
  • Conducted broad searches for specialized information technology professionals throughout.

Customer Service Manager/Business Development Representative, Savela & Associates
  • Played an instrumental role in opening the temporary staffing division and increasing the hours and revenue nearly 500% in less than 9 months.
  • Served as the Business Development Representative and was responsible for increasing our existing client base.
  • Responsible for prescreening candidates, testing, conducting background checks, payroll and benefits information and discussing EEOC laws and guidelines.
  • Wrote and conducted the company's new hire orientation package.

Sr. Compensation Administrator, 06/1998 to 11/1999
SouthTrust Bank Birmingham, AL
  • Analyzed and evaluated exempt and nonexempt positions to ensure consistent and equitable establishment of job worth.
  • Conducted and participated in salary surveys to price jobs in local and national labor markets and assist in competitive wage trends.
  • Reviewed the organization's base salary structure and rates and recommend changes necessary to ensure competitive position.
  • Communicated and interpreted compensation policies and procedures to establish and maintain uniform understanding and application with Executive Managers.

Bachelor of Science: Business Administration Human Resource Management, 1998
Troy University - Troy, AL