- Helping customers in-store/over the phones with finding the appropriate item to meet their needs, then making the sale.

- Generally was top salesman in my department when it came to Best Buy warranties and attaching additional equipment to the sale.

- Crew on multiple independent film sets as a Grip and Production Assistant, generally helped the overall production in any way possible.

- Freelance work, taught me the power of teamwork and how to network in an industry.

• Strategic advisor to the leadership team on appropriate employee related matters including but not limited to; employee relations, talent development , performance management staffing and compensation
• Create and administer fair and consistent HR policies and procedures and manage change initiatives
• Partnered with key stakeholders to create structured career-paths for underwriting (sales) team
• Identified potential exposure related to compliance and harassment; partnered with vendor to implement company-wide compliance hotline and develop web-based anti-harassment training for all employees
• Leveraged analytics and industry data to change the strategy and streamline the administration of the annual salary and bonus process

• Lead a team of 27 Supervisors, Account Managers and Customer Service staff responsible for a $220 mm book of business
• Partnered and strategized with Sales and Operations VP's and Directors to determine how to create best- in -class service for customers
• Lead project team responsible for the redesign and implementation of the Customer Experience strategy
• Managed account performance, coached team members, identified business opportunities and losses
• Analyzed and reviewed data trends in the business segment and advise team on ways to maintain and grow the business
• Served as the Employee Engagement Champion for the business unit; design and administer quarterly surveys, analyze and communicate results, identify trends, and advise departmental leaders on ways to improve.

• Strategic partner to the business unit leaders, responsible for designing and developing employee engagement, recruitment and retention, and communication initiatives for both domestic and international markets.
• Work with senior leadership to identify talent pipeline and drive strategic people initiatives.
• Developed and implemented standardized job models and compensation structures for UPS Capital international offices (China, Hong Kong, Germany, Brussels, United Kingdom, Mexico, Brazil)
• Revamped Business Development Officer hiring process resulting in 20% increase in successful external hires over the course of 12 months
• Conducted investigations to resolve employee relations issues.
• Managed, trained and develop staff of five human resources supervisors and administrative assistants

• Responsible for full life cycle recruitment for Finance, Accounting, Marketing, Small Business Lending and Insurance Sales teams.
• Created strategic plans with internal customers in regard to succession planning, communication strategies, and employee initiatives.
• Investigate, interpret and resolve employee relations issues.
• Liaise with payroll to solve employee pay disputes.
• Communicate organizational changes and policy updates to entire company via presentation, email or other determined medium.
• Designed and conducted New Hire and New Management Orientation courses.
• Facilitated training programs and workshops for UPS Capital Management.

• Responsible for full life-cycle recruitment for all professional positions located at the Corporate Office and Atlanta based subsidiaries, filled approximately 200 positions per year.
• Minority internship program coordinator for the Corporate Office (INROADS and UNCF).
• Conducted New Hire Orientation for all new Corporate Office employees.
• Trained and developed new Recruiters and Administrative Assistants.

• Responsible for scheduling interviews, conducting resume searches, and performing preliminary phone screens.
• Created the design and structure for the 2004 MBA University Recruiting Program.
• Established standardized job descriptions for all domestic positions within the company.
• Assisted in the company-wide implementation of a single source temporary service provider.