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Summary
Passionate and versatile self-starter who lives with a healthy disregard for the impossible. Excels at relationship-building, leadership, and sound decision making under pressure and within tight deadlines. 
Skills
  • Superb leadership and communication skills
  • Critical and Creative Thinking
  • Interpersonal skills and emotional intelligence
  • Detail oriented planning and coordinating
  • Strong work ethic and self-motivated
  • Great time management and punctual
Experience
Intake Specialist Sep 2017 to Current
 Kimball, Tirey & St. John LLP － Los Angeles, CA
  • Assist attorneys during intake phase by filing evictions with serious scrutiny and confidentiality. 
  • Examine and classify documents to facilitate attorney case reviewing.
  • Achieve high-volume data entry with impeccable accuracy amidst inflexible deadlines. Type 60 wpm.
Child Care Facilitator Jun 2016 to Sep 2017
 Ikea － Los Angeles, CA
  • Implemented strategies to develop and expand customer base by promoting customer centricity. 
  • Supervised and monitored playroom of 30 children ages 3 to 10. 
  • Collaborated with coworkers to redirect and influence children to safe positive behaviors.
Talent Agent Assistant Intern Mar 2016 to May 2016
 Arete Talent Agency － Los Angeles, CA
  • Recruited and interviewed new clients, building positive relationships. 
  • Increased efficiency by developing innovative scouting strategies.
  • Created filing systems for records and facilitating superior communication via phone calls and emails. 
Customer Satisfaction Professional Oct 2015 to Jul 2016
 Cinemark Theatres － Los Angeles, CA
  • Increased productivity through streamlining the ticket purchasing process, resolving noted issues.
  • Consulted managers and helped formulate, develop, and implement better break schedules.
  • Curated a movie going experience for clients per their wants, needs, and the current market place.
Marketing and Advertising Press Staff Oct 2014 to May 2015
 Anime Milwaukee Convention － Milwaukee, WI
  • Contributed multimedia content to blogs, conferences, and events to increase brand awareness.
  • Helped increase ticket sales by over 22% by launching the Cosplay Docu-project marketing campaign. 
  • Implemented a standardized vision and saved over $1000 by generating in house advertising. 
Founder and President Aug 2011 to May 2014
 Rho Eta Xi: Society of Cinema at UWM. － Milwaukee, WI
  • Organized and restructured 9 Student Film Festivals bringing in more than 2000 guests.
  • Moderated high caliber guest speakers who have grossed over $1,000,000,000. 
  • Wrote several grant proposals securing more than $17,000 over 4 semesters. 
Education
Certificate , Feature Film Writing 2019 UCLA Extension Writers Program
  • A results-oriented program that helps you write up to two feature film scripts.
  • Courses on story structure, plot, scene development, character, theme, genre, and dialogue.
Bachelor of Arts, Film, Video, New Genre University of Wisconsin Milwaukee
  • Graduated Cum Laude and Top 25% of class with 3.6 GPA
  • 1 of 4 students selected from UWM to attend prestigious leadershape Institute.
  • Representative on Student Success Committee and Researcher in Undergraduate Research Program 
  • 1st Place Screenwriter for Production Club and Artist for Bam Pow Comic and Animation Club at UWM
This resume is created in 7 minutes.
Professional Summary

Driven professional exhibiting strength in innovative thinking and advanced problem solving. Progressive experience managing a variety of social service programs, as well as recruitment, hiring and talent development.

Skills
  • Bilingual in Spanish and English
  • Skilled in intake interviewing
  • Case management proficiency
  • Psychotropic medications knowledge
  • CPR certified
  • Preventing Workplace Violence seminar
  • Culturally sensitive
  • Strong public speaker
  • Effective team leader
  • Self-starter
  • Valid California driver's license
  • Medicaid (MediCal) understanding
Work History
Psychosocial Rehabilitation Specialist 02/2019 to Current
Senior IMPACT ( Community Research Foundation ) – San Diego, CA
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Developed individual treatment goals based on history and diagnosis.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Mobile Assessment Councilor 08/2018 to 01/2019
Step Forward North Inland (CRF) Temporary Assignment – San Diego, CA
  • Performed initial client assessment and analysis to begin entrance process to program.
  • Copied, logged and scanned supporting documentation.
  • Verified data integrity and accuracy.
Employment Specialist 03/2017 to 08/2018
Areta Crowell Center (Community Research Foundation) – San Diego, CA
  • Connected clients with community service and resource agencies.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Documented employment services and responses to treatment in patient case files.
  • Kept abreast of new and developing information in the mental health field by regularly attending professional conferences and workshops.
  • Consulted with highly skilled mental health and medical staff.
  • Developed and maintained cooperative working relationships with agencies and organizations interested in employing our clients.
  • Guided clients in the development of skills and strategies for dealing with their problems at work.
Program Director 08/2016 to 03/2017
Casa Del Sol Clubhouse (Community Research Foundation) – San Diego, CA
  • Supervised 8 program staff members.
  • Referred families to shelters, legal resources and educational programs.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Offered constructive feedback and contributed ideas at weekly staff meetings.
  • Monitored team performance, including developing performance improvement plans.
Employment Specialist 03/2014 to 05/2016
South Bay Guidance Center (Community Research Foundation) – Chula Vista, CA
  • Cultivated relationships with potential employers and with referral agencies.
  • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency.
  • Identified and addressed client's barriers to self-sufficiency such as substance abuse and educational deficiencies.
  • Set goals with clients related to employment and financial planning and worked with them to track progress.
  • Referred residents and families to community resources to improve well-being and quality of life.
Case Manager/Peer Specialist 11/2013 to 03/2014
Douglas Young Health Ctr. (Community Research Foundation) – San Diego, CA
  • Referred families to shelters, legal resources and educational programs.
  • Offered constructive feedback and contributed ideas at weekly staff meetings.
  • Assessed client's work readiness, made referrals and coached clients on job searches.
Education
Bachelor of Science: Education Wagner College - New York, NY 3.2 GPA while working full time.
Speaker: International Bipolar Foundation (IBPF)
Facilitator: Depression Bipolar Support Alliance
This resume is created in 7 minutes.
Professional Summary
Collaborative and detail-oriented Program Development / Talent Acquisition Professional who promotes positive and productive environments in a variety of industries. Excellent work ethic and focused on process improvement, on-time delivery of projects and seamless coordination of special events and travel arrangements. Results-focused, analytical problem solver that is committed to client service. Superior interpersonal skills with the ability to interact with key decision makers at all levels of the organization, including stakeholders, customers and outside vendors.
Skills
  • Excellent planner and coordinator
  •  Project planning and development
  • Hiring and recruitment knowledge
  • In depth MS Office proficiency
  • Exceptional communication skills
  • Creative problem solver
  • Highly organized
  • Human resources management
Education
Bachelor of Arts: Psychology, May 2015
George Washington University - Washington, DC
  • Recipient of Board of Trustees Scholarship, PTSA Scholarship and University & Alumni Award Recipient
  • Athletic Deans List Member
  • Emphasis in Cognitive Neuroscience
  • Coursework in Industrial-Organizational Psychology
  • Coursework in Sociology and Communications
  • Coursework in Job Analysis, Documentation and Evaluation
Work History
Recruiting Specialist, 06/2017 to 02/2018
Precision Solutions - Government Contractor – Washington, DC Metro Area
  • Worked closely with internal Account Managers to maximize effectiveness of the recruiting process and ensure that job requirements and expectations are clearly understood.
  • Built a comprehensive recruiting strategy.
  • Posted positions through approved recruitment channels. Responsible for keeping detailed records of all candidate interactions in company's applicant tracking system.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Served as company representative at recruitment fairs and various other networking events. 

Hours per week: 40
IT Recruiting Manager (Contract), 02/2017 to 05/2017
SNI Companies - Staffing Agency – Washington, DC
  • Developed and increased line of business and overall client base of the SNI Technology division of SNI Companies.
  • Worked with Senior Management to handle negotiations of contracts within the region.
  • Provided the highest quality customer service to both existing and prospective clients and candidates.
  • Responsible for building SNI presence in the local marketplace through consistent participation in networking organizations and events.
  • Created and oversaw recruiting and retention ideas for applicants/employees.

Hours per week: 40
Talent Acquisition Specialist (Contract), 11/2016 to 02/2017
Planned Parenthood Federation of America – Washington, DC / New York, NY
  • Specifically assigned to the Office of the Vice President and Chief Experience Office for recruitment needs in the Washington, D.C. Office.
  • Acted as a liaison and in-person resource for Hiring Manager, Candidates and HR Business Partners.
  • Helped institute and enforce newly created Talent Acquisition hiring processes and procedures.
  • Provided regular updates on all recruitment activity to Talent Acquisition Team and Hiring Managers.
  • Responsible for building a talent pool of diverse candidates.
  • Served as company representative at job recruitment fairs, career fairs and various other networking events to promote PPFA's Mission and Vision.
Hours per week: 40
Technical Recruiter (Contract), 07/2016 to 10/2016
New York Community Bank – Long Island, NY
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Coordinated employment offers with management and extended offers to selected candidates.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.
  • Tracked key dates and deadlines and maintained specific personnel lists.

Hours per week: 40
Technical Recruiter, 12/2015 to 05/2016
Mondo – Arlington, VA
  • Led the creation of recruiting plans for all open positions.
  • Screened all applicants based on their qualifications and background.
  • Explained company policies, procedures, laws, standards and regulations to each applicant.
  • Promptly corresponded with all applicants and Account Directors.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Prepared contract and offer letter for new candidates.
Hours per week: 40
Technical Recruiter (Contract), 08/2015 to 12/2015
Inserso Corp – Vienna, VA
  • Responsible for keeping detailed records of all candidate interactions on company's applicant tracking system.
  • Scheduled interviews and sent interview confirmations to Hiring Managers as well as candidates.
  • Sent out assignment information details and interview information for in-person interviews.
  • Observed in-person interviews conducted by Hiring Managers for internal positions.
  • Promptly corresponded with all applicants and coordinated and conducted interviews.
  • Posted positions through approved recruitment channels.
  • Pre-screened all resumes prior to sending them to corporate hiring managers for consideration.
  • Screened all applicants based on their qualifications and background.

Hours per week: 40
Interim Recruiting Assistant, 05/2015 to 07/2015
The Ford Agency Inc – Washington, DC
  • Served as primary coordinator to temporary division responsible for supporting overall recruiting and placement efforts.
  • Gathered supplementary information on potential candidates including conducting background checks, verifying clearances, checking references, and employment verifications.
  • Scheduled interviews and sent interview confirmations.
  • Sent out assignment information details and interview information for client interviews.
  • Provided research assistance on potential new clients as needed and created new client information packets.
  • Maintained and updated the agency's applicant tracking sheet and placement records.
  • Checked in with candidates as requested.
  • Posted job advertisements as requested, refreshing posts regularly and researching new advertising strategies.
  • Managed long and short term projects independently.

Hours per week: 35
Research Assistant, 01/2015 to 05/2015
Men Count DC – Washington, DC
  • Collaborated with the Project Director and community-based organization partners to develop and share prevention, intervention and recruitment information on social media outlets.
  • Implemented strategies to increase program effectiveness by 35%.
  • Developed and designed new recruitment literature for program expansion to additional institutions.
  • Conducted enrollment activities, including administering surveys via tablet and conducting HIV/STI screenings as necessary.
  • Conceptualized future program components.

Hours per week: 15
Public Interest Researcher, 09/2014 to 12/2014
American Psychological Association – Washington, DC
  • Worked with team members and collaborates with the Office on AIDS Cyber Mentors Program to organize and simplify an outdated application process.
  • Created and managed databases designed to compile data for federal and private research funding applications.
  • Aided in the creation and implementation of a career development plan focused on building the strength of program members to conduct independent research.
Hours per week: 16
Sports Marketing Program Coordinator, 08/2013 to 06/2014
George Washington University- Sports Marketing – Washington, DC
  • Coordinated operations & communication between athletic department leadership and spirit program members while managing program finances.
  • Oversaw the financial records, expense reports, and supply requisition approval for the entire Sports Marketing Department.
  • Regularly posted new content and updates to the spirit program's website and social media accounts.
  • Arranged transportation and accommodation logistics for the spirit teams.
  • Proofed and approved production and printing drafts of promotional materials.
  • Collaborated with designers and the editorial team on marketing materials.

Hours per week: 25
This resume is created in 7 minutes.
Summary
Versatile human-resources leader with 13 years hands-on experience in diverse industries operating over multiple jurisdictions in multiple states. Human Resources Business Partner on both strategic and tactical levels. Proven ability to create and implement HR initiatives that support strategic business goals. Proactive change agent who spends time in employee environment encouraging learning and promoting the increased productivity that results in value-added customer service. Recognized decisiveness, and consulting. Committed to driving Human Resource solutions, process improvements and policies which contribute to the financial results of the business. Specialties Employee Relations * Policy Development & Implementation * Labor Relations * Employment Law * Regulatory Compliance * Conflict Resolution * Senior Management Consultation * Talent Acquisition & Retention * Cost Containment * Performance Management * Strategic Planning * Diversity
Experience
Live Nation Entertainment Chicago, IL Manager 05/2016 to Current
  • Provide leadership and management to the one of the largest divisions within Live Nation, US Concerts with an AOI at $88M in 2017.
  • Serve as a key partner to the division leadership team with dual reporting relationship to President, US Concerts and Director HR, US Concerts.
  • Manage team of two HR professionals, partner with executives throughout division to drive employee engagement, and performance in an environment experiencing significant growth and change.
  • Establish and implement short and long-term corporate human capital plans, which include maintaining and improving talent acquisition, development, succession and performance management.
Liberty Mutual Insurance Company Chicago, IL Principal 10/2013 to 05/2016
  • Fortune 100 Company, revenue $38.3 billion (Q4 2016 Human Resources Business Partner for Liberty Mutual overseeing multiple markets including East, Midwest, and Southeast territories, supporting four Presidents.
  • Responsible for supporting sales distribution strategy and human capital.
  • Ensure annual HR planning and field initiatives are aligned with broader sales function.
  • Meet with Sales CFO on a quarterly basis to review direction of sales function as it related to human capital.
  • Oversee P&L for Sales business partners, review statement with CFO to determine best practices and recommendations to drive profit and mitigate loss.
  • Executes on local HR plans to improve operational effectiveness, incorporating data analysis from organizational diagnoses.
  • Provide feedback on appropriate recommendations.
  • Clearly communicates the impact/implications Corp/SBU HR initiatives will have on the business and the workforce.
  • Allstate Insurance Company Fortune 100 Company, revenue $811 million (Q4 2016.
Northbrook, IL Senior HR Business Partner 02/2012 to 10/2013
  • HR Business Partner for Allstate Technology, population of 800 employees.
  • Currently driving Human Capital planning amongst the leadership team; identifying gaps within the current employee population, and providing strategic direction/solutions on bridging those gaps.
  • Driving Talent Management initiatives within the business, which includes recruiting, employee relations, and comp planning.
  • Direct interface supporting two executive officers, and seven directors.
Sears Holdings Corporation Hoffman Estates, IL Human Resources Consultant 10/2010 to 02/2012
  • Responsible for providing interactive consultation to leadership to help identify and resolve critical issues, and prevent the company from risk.
  • Primary point of contact for Regional District Managers and Regional Human Resources Directors; responsible for ensuring HR Services are delivered appropriately, including the interpretation and application of functional and departmental strategy for multiple teams within the business unit or function.
  • Primary point of contact for leaders and first line responders to business area employee HR needs, leverage HR other CoE's when applicable.
  • Ensure all employee relations issues are investigated and addressed with appropriate resolution.
  • Conduct investigations, and developed proactive measures to maintain compliance which reduce employee complaints and charges by 20% during fiscal year.
  • Provide strategic Human Resources support for Senior Executives and their functions in Employee Relations Strategic Planning, Corporate Legal and Compliance, and Performance Management.
  • Counsel employees and managers on employee related decisions; overseeing all investigations and resolution of employee relation issues, provide guidance and recommendations on appropriate action steps for resolution.
  • Develop rapport with Regional VP's and District Sales Managers, serve as a consultant in strategic and tactical approaches for all HR areas including employee development, employee relations, performance management, development, training, compensation and benefits.
W.W. Grainger, Inc Lake Forest, IL Human Resources Generalist Promotion 07/2008 to 10/2010
  • Responsible for Mid-West Sales Region managed the administration of the human resources policies/procedures, employee relations and internal programs.
  • Managed employee leave of absence (LOA).
  • Accountable for standardization of processes across the inside sales function.
  • Subject matter expert on HR related systems that support recruiting, training and compliance.
  • Created uniform employee policy manual pursuant to developing comprehensive employee policy to facilitate more consistent application of HR policies and procedures.
  • Conducted regular reviews of various HR reporting (HRIS, Records Administration, Compliance results) and analyzed contents to identify opportunities for process improvement.
  • Acted as internal consultant for Human Resource Directors.
  • Developed relationships; acted as a single point of contact, execute the delivery of Employee Relations and internal investigations; which includes but not limited to workplace violence, sexual harassment, and internal theft.
  • Counseled Regional VP's and District General Managers on appropriate disciplinary action of their designated business unit, including performance management including mid-year and year end reviews.
  • Prepare and deliver presentations, including ongoing strategies business implementations, and initiatives - in addition to New Hire Orientation and On boarding.
  • Successfully transformed to performance based culture; collaborated with Center of Excellence, Organization D to successfully identify and build success factors for performance management competencies.
  • Assisted with managing and monitoring Leave of Absence process which includes accommodations request, FMLA, and STD.
NCH Marketing Deerfield, IL Human Resources Verification Specialist 06/2007 to 07/2008
  • Responsible for reviewing applications and researching alternative phone numbers and avenues for collecting historical information.
  • Developed training and assessment materials as needed to support the businesses.
  • Conducted job analysis implementation techniques across three businesses units.
  • Implemented new hire training manual ensuring there is consistency of processes.
  • Facilitate departmental new hire orientations in alliance with functional training.
  • Manage retail accounts acting as the liaison between manufactures and internal clients.
  • Maintain client reimbursement assuring financial integrity among the organization and external partners.
  • Analyze daily client reports ensuring clients are compliant with federal regulation laws.
  • Lead and coordinated departmental communication Q & A forum.
  • Executed processing specifications, which included timely follow up engagements with clients.
Untied States Gypsum (USG) Corporation Chicago, IL Human Resources Generalist 05/2004 to 09/2006
  • Provided HR Generalist support to internal clients, including salary planning, supported senior plant management with employee development, customer satisfaction survey analysis, and succession planning.Counseled managers regarding human resources aspects of plant operations.
  • Served as the point of contact for plant HR processes, including investigations, termination dispute resolution, outplacement, redeployment, exit interviews and policy counsel.
  • Aided management in integrating human resource issues into business strategies by proactively training plant managers and production employees on performance issues and safety conduct.
  • Analyzed business units to determine how organizational changes may impact employees.
  • Worked with management to: ensure minimal exposure to legal risk; maximum utilization of human resources.
  • Conveyed plant diversity strategy to 300 + employees, NEX population.
  • Managed labor relations, employee relations, benefits administration.
  • Assisted management with the implementation of HR initiatives.
  • Designed diversity website, which functioned as an internal resource for employees.
  • Solicited employee surveys gathering and analyzing data, providing solutions and bridging gaps between plan leadership and production employees.
  • Assisted in University Relations efforts; campus recruiting events, assembling materials needed for career fairs, campus presentations, and onsite campus panel interviews.
Talent Acquisition Associate
  • Uniquely identified, developed, and utilize effective recruiting techniques through market research, which includes but not limited to database queries, cold calling, internet prospecting, and career fairs.
  • Responsible for the recruiting process; screen, qualify, and interview prospective sales candidates for targeted areas; make hiring recommendations and track results.
  • Assisted District Managers with compliance documentation including but not limited to background checks, drug screen and reference checks.
  • Conduct behavior-based interviews to evaluate applicants' skills, backgrounds, and personalities.
  • Extend job offers to applicants based on information attained during interview and screening process.
  • Extended offers to candidates; which includes, but not limited to, communicating employee benefit options, vacation eligibility, and background testing procedures.
  • Designed and coordinated recruiting strategy that resulted in the placement of 65 new employees in two months.
  • Piloted implementation of Diversity and Inclusion strategy which foster secure working environments for employees and undergraduate summer interns.
  • Created a strategic recruitment plan based on the needs of the business selecting high potential undergraduate candidates while developing partnerships campus career centers, and national organizations.
  • Lead undergraduate debriefs with Sr.
  • Management based upon discipline to discuss key talent for internship opportunities.
  • Managed and coordinated campus recruiting events, summer internship program, and company visit days for college and university students.
  • Lead Human Resource Behavioral Guidelines Program while working in conjunction with SVP of HR, implementing and collectively planning corporate functions which include the re-implementation of Total Rewards Program.
Education and Training
Master of Arts Degree: Human Resource Management Keller Graduate School of Management, Chicago, IL Human Resource Management
Bachelor of Arts Degree: Corporate and Organizational Communications Human Resources Northern Illinois University, DeKalb, IL Corporate and Organizational Communications Human Resources
Activities and Honors
Secretary, Board of Directors, Prism Pathways of Evanston Member, Human Resources Management Association of Chicago (HRMAC) Member, Society of Human Resource Management (SHRM) Member, Alpha Kappa Alpha Sorority, Incorporated.
Skills
benefits, benefits administration, business strategies, cold calling, consultant, consultation, client, clients, customer satisfaction, data analysis, database, delivery, direction, documentation, Driving, Employee Relations, financial, functional, hiring, HRIS, Human Resource, Human Resources, HR, inside sales, Insurance, interpretation, job analysis, labor relations, leadership, legal, Legal and Compliance, Director, managing, market research, materials, organizational, Performance Management, policies, presentations, processes, process improvement, profit, rapport, recruiting, recruitment, reporting, researching, retail, safety, Sales, strategy, strategic, Strategic Planning, surveys, phone, employee development, website

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