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Professional Summary
Highly ambitious professional seeks role as an assistant. I currently hold my Bachelors of Arts and Science from The Ohio State University. I understand that I do not have extensive experience, but I have a strong desire and determination to learn the responsibilities necessary for this position. I am a conscientious person willing to work hard and maximize the success within the company.  I hope that my ambitiousness will be adequate for moving forward because I never want to miss an opportunity for growth professionally, as well as personally. 
Skills
  • Dependable and punctual
  • Talent agency background
  • Social media management
  • Strong verbal and written communication skills
  • Microsoft office experience
  • Excellent planner and coordinator
  • Works well under pressure 
  • Skilled multi-tasker
  • Creative and innovate  
  • Quick learner 
  • Excellent planner and coordinator
  • Strong negotiator 
Work History
09/2017 Current
Client Service Associate Record Plant Los Angeles
  • Act as a liaison between all clients and studio team members.
  • Ensure superior client experience by addressing client concerns, demonstrating empathy, and resolving unforeseen issues on the spot.
  • Screen all studio calls, directing them to the appropriate party.
01/2014 08/2014
Social Media Manager APS Clothing Columbus
  • Gained Facebook likes for the company page by over 1,000 in the first 30 days in order to increase customer awareness.
  • Conceptualized & executed a photo shoot for the Spring 2014 collection. Developed and posted Twitter, Instagram, and Facebook content to increase brand-lifestyle awareness.
  • Contacted venues to arrange promotional opportunities during special events to increase clothing sales and establish brand relationships.
01/2013 01/2014
Media Associate Vertex Body Scienes Columbus
  • Created, planned, and carried out promotional events to market the company's brand.
  • Communicated with clients on a weekly basis through creative social media strategies to ensure a positive customer experience. Developed Youtube, Facebook, and Twitter marketing endeavors to increase brand awareness.
  • Promoted products at various trade shows and athletic events to gain customers.                   
06/2011 01/2013
New Talent Coordinator Heyman Talent Agency Los Angeles
  • Scout talent and run weekly meetings to interview new talent before offering a modeling, acting, or voice-over contract.
  • Maintain an energetic and positive environment in the office.
  • Process all talent contracts and create talent profiles online to maintain an updated and organized talent roster.
  • Assist with recording and editing feature film and commercial auditions before submitting the actor to the client.
Education
2014
Bachelor of Arts: Strategic Communications The Ohio State University Columbus

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Objective

To obtain an On Premise position where my recruitment, event management, and professional experience will help drive brand recognition and profitability.

Skills
  • Strong communication and interpersonal skills
  • Driven, self-motivated and self-directed
  • Strong time management and organization skills with attention to detail and accuracy
  • Team player
  • Dedicated, and passionate
  • Proficient in Microsoft office

Experience
10/2013 to Current
Western Casting Manager STAFF NATION - Toronto, ON
  • Communicate with and schedule Brand Ambassadors for program events
  • Create, coordinate and execute recruitment initiatives Source, screen and hire brand ambassadors
  • Administer and evaluate on-site execution to maximize event success
  • Profile updates on BOOM! internal software
  • Provide strong instructional leadership skills to other
  • Casting & Staffing Managers as well as Coordinators
  • Develop program timelines and supporting budgets
  • Work remotely
08/2009 to 10/2013
Manager and Talent Coordinator PK PROMOTIONS - Vancouver, BC
  • Recruit, screen and hire brand ambassadors
  • Source Accounts and New Clients
  • Manage on-site activations
  • Interact with multiple clients and vendor/partners on a regular basis
  • Responsible for quotes/invoices and management for all on site activations
  • Follow up with each client to ensure customer service and to help build long lasting relationships
Education
2007
Diploma: Massage Therapy and Esthetics Blanch Macdonald - Vancouver, BC, Canada
2005
High School Diploma Burnaby Central Secondary - Burnaby , BC, Canada
2003
Saint Thomas More Collegiate - New Westinster, BC, Canada

This resume is created in 7 minutes.
Summary

Dedicated and highly driven hospitality professional offering 6+ years of progressive operations experience.

Expert in implementing innovative strategies that generate revenues, build dynamic teams and deliver exceptional customer service. Known for strong leadership and motivational skills, an excellent communicator

who can build positive and productive relationships with management, peers, staff and guests.

Highlights
  • Communication
  • Multitasking
  • Prioritizing
  • Organization
  • Front office operations
  • Technical skills
  • Problem- solving abilities
  • Dependability
  • VIP customer Service
Experience
Hotel Indigo November 2015 to Current Sales Administrative Coordinator
Midtown Atlanta, GA
  • Weekly telephone research professionally qualifying all local and regional outside sales calls.
  • Develop and maintain an "active and inactive" trace card file depicting all outside sales and inside sales call activity. In addition, complete and file individual sales call reports in local offices.
  • Upon request of clients, and in the absence of appropriate designated sales personnel, book overnight accommodations for corporate transient, corporate groups, and local business contact. Upon return of appropriate personnel communicate clearly all transactions made.
  • Correspond with potential customers providing any requested information concerning bids, proposals, confirmation of bookings, thank you letters, follow up letters, etc. In conjunction with other office personnel, maintain accurate and up to date records of all sales department functions and transactions.
  • Conduct hotel tours and entertain qualified potential clients in accordance with the company and property policies.
  • Responsible to the Director of Sales & Marketing for making specific recommendations concerning their individual territories or market segments.
  • Submit required monthly/quarterly/annual reports to the Director of Sales & Marketing, General Manager and designated IMPAC personnel.
  • Opera, Delphi, Sales and Meeting Broker experience
Holiday Inn Chamblee September 2014 to November 2015 Front Desk Agent/Assistant Administrative Catering
Atlanta, GA
  • Check in and Check out guests
  • Close accounts with proper method of payment
  • Collect identification
Hire Dynamics September 2014 to May 2015 Talent Coordinator
Marietta, GA

Days Inn April 2012 to September 2015 Front Office Coordinator/ Reservationist
Glendale, CA
Education
California Coast University (Online) 2017 Bachelor of Science: Business Management California

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Professional Summary
Call Center Representative with expertise in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Customer-oriented Customer Service Representative successful at troubleshooting and handling customer support issues in a timely manner.
Skills
  • Adheres to customer service procedures
  • Customer service award
  • Skilled in call center operations
  • Exceptional communication skills
  • Adherence to high customer service standards
  • Customer Relationship Management Software (CRM)
  • Active Listening Skills
  • Strong Organizational Skills
Work History
Customer Care/Retention Representative, 07/2015 to 08/2016
Purity Products/Ameridial Chicago, Il
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved sales goals and service performance requirements consistently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Asked open-ended questions to assess customer needs.
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Customer Service/Telemarketer, 05/2008 to 07/2015
TTC/Ameridial Chicago, Il
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Effectively managed a high-volume of inbound and outbound customer calls.
Sales Associate , 10/2007 to 04/2008
Macy's Chicago, Il
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Alerted customers to upcoming sales events and promotions.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Operated a cash register for cash, check and credit card transactions.
Data Entry/ File Clerk/ Dispatcher , 01/1999 to 09/2007
Patient's First/Lincare Villa Park, Il
  • Followed state guidelines and requirements to get patients qualified for home oxygen equipment.
  • Communicated with several hospitals and nursing staff to get patients qualified for medical home equipment.
  • Implemented improvements to file systems and procedures.
  • Wrote documents outlining file management protocols.
  • Weekend Dispatcher for on call technicians for redeliveries and emergency deliveries.
Talent Coordinator, 07/2000 to 07/2014
International Festival of Life Chicago, Il
  • Responsible for getting artists to and from airports, rehearsals and to the different venues.
  • Set up Green Room for artists according to each artist rider.


Education
High School Diploma: 1987
Wendell Phillips High School - Chicago, Il