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Profile
  • Customer-oriented, strategic-thinking professional with over 9 years of experience in building relationships, cultivating partnerships, and problem-solving. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, and revealing customer needs to deliver solutions. 
  • IT professional with a wide array of skills related to device management at the enterprise level, Jamf Pro administration, troubleshooting for hardware, software, networking, Active Directory, Microsoft Office and Google Suite, MacOS and Win10 and much more.
Qualifications
  • Key relationship management
  • Exceptional customer service
  • Clear and articulate phone manner
  • Jamf Pro administrator
  • Native French Speaker
  • Analytical problem solver
  • Organized and meticulous
  • Excellent time management
Work Experience
Senior Help Desk Engineer 07/2018 to Current Trusource Labs Austin, TX
  • Enrolling, configuring, deploying, and managing Apple products for local/international clients using Jamf Pro
  • Evaluated dozens of calls every month for quality assurance
  • Assisted management with new hire training and often provided best practices guidance for team meetings
Allergan - French Sales Support (Austin) 03/2018 to 06/2018
  • Provided Field Sales logistical support related to consignment accounts.
  • Executed all aspects of the direct customer sales process through order processing, scheduling, and logistics.
Data Analyst - Apex Systems (Apple, Austin TX) 11/2017 to 03/2018
IBM - Senior Mac Technical Support Advisor 05/2015 to 07/2017
  • Managed largest fleet of corporate devices using Jamf Pro DEP deployment solution and MaaS360. 
  • Assisted IBM employees with analyzing and resolving hardware and software issues that allowed the continuation of an efficient work environment on-site and remotely.
  • Coached new hires on best practices and metrics review
  • Received team's Manager Choice Award in 2015, 2016, and 2017.
Developer/DEP Rep - Volt Info Sciences (Apple, ATX) 05/2014 to 05/2015
Technical Recruiter - SmarTech (Austin, TX) 12/2013 to 04/2014
Sears Holdings - Sales Rep 09/2010 to 08/2012
  • Quickly excelled in sales for various departments, while keeping a large base of returning customers.
  • Trained new sales employees on effective sales, service, and operational strategies to maximize team performance.
Education
Business Administration 2010 Austin Community College Austin, TX

Coursework in managerial finance, management, speech, business law, principles of marketing, and others.
Computer Engineering 2009 University of North Texas Denton, TX Coursework in Computer Science, Technical Writing, Calculus, Logic and more.
Languages
French - Fluent/Native Language
English - Fluent

This resume is created in 7 minutes.
Summary

Dynamic Technical Recruitment Executive with 15 + years of strategic recruiting experience. Niche focus on recruiting high-level security sensitive positions to include TS, TS/SCI and Full Scope/Lifestyle Polygraph. Strong track record in the Strategic Management of the Full Life Cycle recruitment process. Successful record of engagement and collaboration with Senior Level Management.

Skills
  • Talent Assessment
  • Pipeline Development
  • Process Insight
  • Business Intelligence
  • Conflict Resolution
  • Change Leadership
  • Proficient Communicator
  • Excellent Interpersonal and Coaching Skills
  • Motivated/Focused/Versatile/Accountable
  • Conscientious
  • Work Integrity/Self-Starter
  • Complete Tasks with Minimal Supervision
Accomplishments
  • Proven ability to successfully interact with personnel at all levels and functions of an organization.
  • Played a direct and integral role in increasing human capital presence on the largest and most difficult program/process within the IC by placing over 170 fully cleared technical candidates. 
  • Established a bench/pipeline of over 135 fully cleared professionals in order to meet the customers constant demand for highly skilled and technical resources. 
  • Established and sustained key relationships with Program Managers and Senior Level Executives within the business while serving as a lead technical recruiter supporting multiple efforts across the IC and DOD markets. 
  • Managed a team of 10 recruiters within the Intelligence Sector supporting multiple customers and programs across the highly complex and competitive Intel Space.  Ensured that projects met or exceeded staffing goals and expectations.
Experience
PROVIDING The STRENGTH Aldie, VA Managing Member 08/2017
  • Identified strategic partnerships and gathered market information to gain a competitive advantage.
  • Added value to marketing material by introducing creative advertising concepts.
  • Developed growth plans by identifying key clients, key targets and priority service lines.
  • Marketed and developed key accounts by favorably representing the company at membership and community functions.
  • Leveraged existing network of contacts with new commercial prospects.
  • Contacted new and existing customers to discuss how specific products could meet their needs. 
MBO Partners/CACI Herndon, VA Sr. Technical Recruiting Consultant 08/2017 to 02/2018
  • Providing surge support to one of CACI's largest programs within the Intelligence Community.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions. 
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
  • Advised managers on organizational policy matters and recommend needed changes.
Booz Allen Hamilton Mclean, VA Client Facing Recruiter (CFR) 03/2017 to 07/2017
  • Provide full life-cycle recruiting for the Cyber FSO within The Defense Intelligence Group (DIG) of BAH supporting the National Agencies Account and other Intel and DOD related efforts.
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions. 
  • Organized all monthly and quarterly reviews for all associates.
  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Start Finder/Leidos Reston, VA Talent Acquisition Consultant/Resource Manager - Intelligence Programs 01/2016 to 04/2017
  • One of three dedicated recruiters tasked with supporting the largest non R&D programs within the entire Intelligence Community.
  • Work extensively with the Technical Leads and Staffing Operations Manager to identify, contact and interview candidates possessing experience with the most recent and highly sought after, bleeding edge technologies being used by the customer in order to meet mission objectives.
  • Consistently drove the importance of the candidate/recruiter relationship and ensure a seamless on-boarding process and candidate experience.
TASC Chantilly, VA Talent Acquisition - Intelligence Programs 01/2011 to 01/2016
  • Selected to serve as the Interim Recruiting Manager for the Intelligence Community Sector, TASC's main area of focus and the largest revenue generating business function within the entire company. 
  • Served as the lead recruiter & resource manager supporting TASC's largest and flagship programs within the USG/IC. 
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Developed creative recruiting strategies that met anticipated staffing needs.  
  • Assisted management with presentations for business reviews and communications meetings.  
  • Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.  
  • Recognized for responsiveness to program and contract issues and directly contributed to consistently high program award fee scores.
TSC Inc. Northern Virginia, VA Technical/Intelligence Recruiter 12/2009 to 01/2011
  • Full Life-cycle contract recruiter supporting some of the largest and most respected integrators supporting the DOD and USG/IC business markets to include L-3 STRATIS, BAE and CACI. 
  • Developed creative recruiting strategies that met anticipated staffing needs.  
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Researched and recommended new sources for candidate recruiting. Employed multiple feedback mechanisms and analysis to continuously improve the recruiting process.
  • Built social networks to find qualified candidates.
Northrop Grumman Chantilly, VA Technical/Intelligence Recruiter 06/2006 to 04/2009
  • Lead recruiter supporting the Management Consulting Division, one of Northrop's largest divisions and also a key Center of Excellence within the IC.
  • Successfully demonstrated ability to source, screen and hire technical candidates possessing TS/SCI and Full Scope/Lifestyle Polygraph US Security Clearances.
  • Partnered with over 30 section and hiring managers to ensure the success of their business goals and objectives by developing sound hiring strategies and implementation plans for short and long term staffing requirements.
  • Conducted detailed review of forecasted job requirements to ensure effectiveness of requisition as well as compliance with established company policy and procedure.​
Signature Government Solutions Herndon, VA Technical Recruiter 07/2004 to 06/2006
  • Staffing and Staff Augmentation for a number of high visibility programs vital to national security across DOD and Intel Business Markets.
  • Emphasis was placed on attracting the area's brightest and most sought after technical resources possessing high level security clearances to support multiple customers and mission goals and objectives.
Lion Technology Herndon, VA Technical Recruiter 08/2003 to 07/2004
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
Education and Training
American History/Political Science George Mason University, Fairfax, VA, United States
Activities and Honors
  • PROVIDING The STRENGTH
  • Wounded Warrior Project
  • The Fisher House
  • Wreaths Across America
  • Honor Flight DCA
  • Building Homes for Heroes
  • Paralyzed Veterans of America
  • The Howard S. March Jr. Foundation
  • The World War II memorial Foundation
  • The 15th Army Air Corp, 451st Bombardment Group
Applicant Tracking System Experience

*Workday                                                                               *Recruit Max/VURV

*iCIMS                                                                                       *Hodes IQ

*Taleo                                                                                        *E-Z-Access

*Kenexa/Brass Ring                                                            *Open Hire/Silk Road




This resume is created in 7 minutes.
Professional Summary
Experienced in working through difficult tasks in order to accomplish the goal at hand in an effective and desirable manner. Detail-oriented and organized self-starter who works well independently, or as a leader in groups to achieve significant results while understanding that the needs of the customer are extremely important.
Skills
  • Focused and detail oriented
  • Able to identify and prioritize tasks quickly
  • Event planning and coordination
  • Excellent communicator across all levels
  • Customer service driven
  • MS Office
Work History
Technical Recruiter, 06/2015 to Current
 Randstad Technologies – Scottsdale, AZ
  • Successfully initiated and implemented [project] which resulted in [positive outcome].
  • Collaborated with [teams, departments, clients] to ensure the delivery of efficient, high-quality service.
  • Achieved high customer satisfaction for [duties performed].
Server, 05/2013 to 05/2015
 Babbo Italian Eatery – Phoenix, AZ
  • Top performing server in terms of up-selling, customer satisfaction, and efficiency for a family owned restaurant that prides itself on quality food and beverage along with a high company standard of customer service.
  • Set-up and operated several off-site catering events.
  • Opened new Power Ranch location as a senior server/trainer.
Social Director, 08/2013 to 05/2014
 Alpha Sigma Phi – at Arizona State University
  • Responsible for managing a $40,000 budget, while planning and orchestrating the logistics for all off-site fraternity social activities.
  • Negotiated special rates for group accommodations, arranged transportation services, and secured tickets to special events locally and also for a formal in Las Vegas.
Charity and Fundraising Director, 08/2012 to 12/2012
 Alpha Sigma Phi – at Arizona State University
  • Organized and managed fundraising events that raised $500 for a national charity and $500 for the local chapter.
  • Planned and participated in a chapter-wide volunteer day at the Saint Mary's Food Bank in Phoenix.
  • Integrated food and toy drives into various other fraternity related gatherings.
Banquet Houseman, 05/2012 to 08/2012
 John Q. Hammons Embassy Suites – Loveland, CO
  • Performed a number of tasks within the banquet department, including banquet set-up and tear-down, including a variety of set-up formats for meetings and conventions.
  • Earned valuable hospitality experience by cross-training through other hotel sectors including food and beverage outlets and the housekeeping department.
  • Assisted in the training several employees.
Dietary Aide, 03/2011 to 08/2011
 North Shore Health and Rehabilitation - Columbine Health System – Loveland, CO
  • Consistently performed at a high level, throughout various positions within the department.
  • Set-up for meals, prepared specialized dietary items, performed after meal sanitation procedures.
  • Assisted in the training of several employees.
Education
Bachelor of Science: Business Management, 3.49 G.P.A., Graduation Date, May 2015
 W.P. Carey School of Business, Arizona State University - Tempe, AZ
  • Four-year recipient of Provost Scholarship
Bachelor of Arts: Tourism Management, 3.49 G.P.A., Graduation Date, May 2015
 W.P. Carey School of Business, Arizona State University - Tempe, AZ
  • Four-year recipient of Provost Scholarship

This resume is created in 7 minutes.
Professional Summary

Customer focued professional with 17 years of experience. Previous employments allow vast amount of experience in customer service, ranging from the food and service industry to customer serivce in the wholesale retail industry. Reliable, attentive professional, willing to learn and grow with a company.

Skills
  • Customer Retention
  • Team Building
  • Customer Service
  • Strong verbal communication skills.
  • Proficient in Microsoft Word, Powerpoint and Excel
  • Types 63 WPM
  • B2B and CRM specialist
  • Quality Assurance
Work History
Sales Operations Coordinator - Special Services, 02/2020 to Current
 Boardriders Inc – Huntington Beach, CA
  • Perform audits for debits and credits for accounts
  • Research submitted cases to team to approve or deny requests
  • Process warranty claims submitted
  • Handle return authorization credits for sales coordinator
  • Process and organize samples and sample catalogs
  • Proficient in B2B softwares; Salesforce and NuOrder
  • Proficient in Bossa Nova (ACS/AS400) and SAP systems
Sales Operations Specialist, 01/2019 to 02/2020
 Boardriders Inc. – Huntington Beach, CA
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Responded to customer requests for products, services and company information
  • Effective liaison between customers and internal departments
  • Work with sales team on order entering, order maintenance, and ensuring products get sent to customers in timely manner
  • Maintained database on AS400
  • Successfully completed migration of data from AS400 to SAP
General Manager, 05/2016 to 05/2018
 Shinobu Shabu – Westminster, California
  • Oversaw all day to day business
  • Did all the ordering for the restaurant. This included: all meat and produce orders, alcohol, office supplies, and restaurant supplies
  • Took monthly inventory of food and beverages in house
  • In charge of all staff, both front and back of the house
  • Interviewed and hired all new staff
  • In charge of all new hire paperwork
  • Conducted semi annual evaluations on work performance
  • Maintained all required certificates to work in food and beverage industry
  • In charge of all social media posts which included Instagram, Facebook, and Yelp
  • Trained, coached and mentored staff to ensure smooth adoption of new systems
Manager, 08/2014 to 03/2016
 M2K Restaurant Group – Temple City, CA
  • Responsible for training, ongoing development of staff, checking on guests experiences, resolving any issues that come up with guests, and managing the floor.
  • Interviewed, hired, and did all on going paperwork for new hires.
  • Managed new hire paperwork, applications, I9's, and certificates.
  • Responsible for opening and closing restaurant.
  • Resolved any issues that occurred between staff members.
  • Disciplined staff by issuing verbal and or written warnings. If issue continued, issued write ups for disciplines.
Technical Recruiter, 02/2013 to 05/2014
 AT-Tech – Aliso Viejo, CA
  • Sourced and selected applicants for technical positions.
  • Wrote and posted technical job descriptions
  • Filled contract, temporary and direct hire positions
  • Worked with hiring managers to find the best candidates to fit their needs
  • Coordinated with IT team leaders and managers to forecast hiring needs and department goals
  • Referred candidate resumes to customer account managers for evaluation and submission
  • Interviewed prospective candidates to submit candidates to fill hiring needs.
Data Quality Analyst, 05/2012 to 02/2013
 Dell Inc. – Aliso Viejo, CA
  • Evaluated large data sets for quality and accuracy
  • Developed and executed data cleanup measures
  • Researched and determined scope and complexity of issues
  • Determined root cause of data quality errors and recommended long-term solutions
  • Ran appropriate reports to ensure quality and maintenance of data for our sales team.
  • Promoted to lead small team in clean up projects of imported data.
Education
Business Administration, HR Management , Expected in 05/2020
 Cal State Fullerton University - Fullerton, California

Recent graduate of Cal State Fullerton in December, 2019.
Bachelor of Arts: Comparative Religion, 2009
 Cal State Fullerton University - Fullerton, California
Certifications
  • Life and Health Insurnce Licensen (Expired): 0I02091

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