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Motivating and talented Academic professional with experience as a Financial Advisor, Academic Advisor and Program Coordinator/Title I Math Interventionist driven to inspire students to pursue academic and personal excellence. An administrator focused on using communication skills, encouragement and vast knowledge of learning styles to create a welcoming and interactive learning environment for all students.
  • Proficient in creating and maintaining schedules
  • Accomplished academic advisor
  • Knowledgeable financial advisor
  • Committed to cultivating student leadership
  • Collaborate with university partners
  • Team-Building
  • Federal Student Aid regulations
  • Impact student recruitment, success, and retention
  • Manage and maintain all student records
  • Variety of financial aid programs
  • Program and project management
  • 10+ years experience in an academic environment including work with students to ensure that they are registered for the appropriate courses and credits as well as meeting the financial aid requirements.
  • 4 years of experience in academic course corrections/changes and certain student actions without supervision based on preset standards.
  • Interprets changes to federal, state, and institutional regulations in Financial Aid and translates the effect/impact to students and parents in a manner they can understand, particularly to first generation students; analyzes and authorizes changes to the need analysis calculation.
  • Perform an audit of all student records each semester to ensure that they are registered for the appropriate courses and credits and meeting SAP requirements.
  • Manage and maintain all student records, insuring they are accurate and up-to-date, and available for faculty to use in advisement and for student actions;
Education and Training
Masters of Science in Higher Education 2017 Kaplan University
B.A. Political Science 2013 Wayne State University
Lisa Nuskowski for State Senate                                                                  2010 Campaign Assistant
  • Helped promote Lisa Nuskowski and her platform for the State Senate.
  • Organized fundraising events that were critical to campaign success.
National Academic Advising Association Member, 2014-Present
Extra-Curricular Activities
NCAA Division II Athlete
Member, Student Athlete Advisory Committee (SAAC)
Training Coordinator 12/2018 to Current Amazon Logisitics
  • Developed training programs to improve employee and department performance.
  • Established individual and department improvement goals and performance measurement standards.
  • Counseled employees of positive performance improvements as well as areas needing improvement.
  • Created training communication, developed training schedule, and coordinated training programs with production manager.
  • Provided support to Program Manager, Business Service Manager and client as needed.
  • Maintained management reports on completed training for unit.

Clerk 2 07/2018 to 12/2018 36th District Court Detroit, MI
  • Completes adjustments to cash register reports and research system-highlighted errors to close out payment discrepancies and data entry issues.
  • Accountable for all case-related matters related to employees, employee's family, co-workers, and friend to their departmental management.
  • Process documents relating to default judgments, appeals and remands, bench warrants, claim and delivery, change of venue, leins and other collection paperwork.
Financial Aid Administrator 06/2016 to Current Wayne County Community College District Detroit, MI
  • Advises students and parents on financial aid issues to include eligibility requirements, application process, education costs, and or verification processes.
  • Educates others on financial aid regulations, policies, procedures, and laws by answering questions, writing letters, and/ or giving presentations.
  • Processes financial aid awards, fee waivers, education benefits, and/or fellowships to include calculating and loading financial awards, making adjustments to accounts, and disbursing fellowships.
  • Prepares and monitors financial reports and accounts and investigates and resolves problems.
  • Determines student eligibility for financial aid and/or fee waivers based on information such as application, grades, and enrollment status.

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Professional Summary
Work History
Small Business Sales Consultant, 01/2016 to Current
  • Commercial Acquisitions Group.
  • Make outbound cold calls to small business owners engaging in consultative conversations and providing product solutions to meet small business needs.
  • Drive growth of current account spend through consultative selling techniques.
  • Effectively manage prospective client pipeline.
  • Maintain high levels of product and service knowledge and clearly communicate product features and benefits to prospective and current American Express clients.
Sales Manager, 01/2015 to 01/2016
Verizon Wireless
  •  Hiring and recruitment of new-hire team members, as well as ensuring in-store onboarding process is executed.
  • Coach and develop a sales team of 25 reps to consistently meet/exceed monthly sales goals and metrics.
  • Create sales forecast and store performance plan based on market history and growth expectations resulting in Q1 Outstanding Store Sales recognition for Desert East Region.
  • Client issue and escalation resolution to ensure customer retention.
  • Cross sell consumer to business lines via cold calls resulting in 235% B2B YoY growth.

Sales Consultant, 01/2013 to 01/2015
  • Acquire new clients and upsell to existing customers using consultative sales model through customized product solutions.
  • Build and maintain strategic client relationships to maximize revenue.
  • Technology troubleshooting and customer education.
  • Cold call C suite to acquire new business lines and expand existing customer holdings across product lines.
  • Achieved 147% to sales goal while exceeding target in all 5-measured metrics.
  • Recognized as Top Performer 2014-15 for SW02 district; Top 5% in Desert Region.
Restaurant Training Coordinator & Corporate Regional New, 01/1994 to 01/2000
Chili's Grill & Bar, Brinker International
01/2008 to 01/2013
  • Lead new team member orientation, managed hands-on training process for all new-hire employees, as well as 30-day evaluation of employee progress and execution.
  • Planned monthly training meetings and workshops for ongoing staff education and development.
  • Traveling trainer for new store opening locations across the United States.
Bachelor of Arts: Journalism, May 2006
New Mexico State University -
Journalism Minors in Marketing and Human Resources Management *Journalism coursework focus Public Relations American Express

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Enthusiastic animal care professional with a track record for maintaining exceptional relationships with the public.  High ability to multi-task and incredibly focused on getting results in a timely matter. A real go-getter and upbeat team member.  Who has knowledge of the care, control and handling of dogs and other animals.  Who has experience with recognizing symptoms of Rabies and quarantine methods and procedures.  Reputation for accountability, and flexibility.  Professional with exceptional interpersonal skills who takes pride in the employer they work for.

  • Up to date rabies titer 
  • Ability to recognize the signs and symptoms of various zoonotic diseases
  • Experience in medicating and administering vaccinations in dogs and cats
  • Experience with assisting during euthanasia
  • General knowledge of laws, and ordinances
  • Computer proficiency
  • Excellent record keeping capabilities
  • Experience with handling fractious dogs and cats safely
Veterinarian Assistant / Training Coordinator 10/2016 to Current Chesdin Animal Hospital Dinwiddie, VA
  • Supports animal care by determining animal requirements; assisting during examinations and surgeries; feeding, medicating, and caring for animals; maintaining supplies and equipment.
  • Supports animal examinations by assembling required supplies and instruments; securing and bringing animals to examination room; restraining animals; providing assistance as directed; explaining animal's status to customer.
  • Courteous, professional, and empathetic customer service.
  • Provide essential training for staff, to include OSHA requirements.
Patient Service Representative 12/2015 to 10/2016 Southside Urology Colonial Heights, VA
  • Conduct patient interviews to obtain current registration information and insurance verification
  • Provide financial consultations for patients
  • Set up payment plans, follow up with patients on any outstanding balances.
  • Cashier, collect coinsurance/copay/deductibles
  • Patient files and records management.
Associate - part time 04/2015 to 12/2015 Grantiques Colonial Heights, VA
  • Set up, track inventory in store, and at estate sales; arrange displays
  • Collect payments, give change, provide receipts
  • Assist customers with merchandise, provide exceptional customer service
Patient Service Representative 08/2013 to 02/2015 New Hanover Regional Medical Center Wilmington, NC
  • Scheduled appointments; Verify insurance eligibility
  • Collect co-pays, provide receipts and log them appropriately at time of check in
  • Provide necessary forms to patients, review for accuracy, and notify clinical staff when patient is ready
Registration Representative 01/2009 to 07/2013 Southside Regional Medical Center Petersburg, VA
  • Conduct patient interviews to obtain current registration information and insurance verification
  • Set up payment plans, follow up with patients on any outstanding balances
  • Cashier, collect coinsurance/copay/deductibles
DMV and Billing Clerk 04/2008 to 12/2008 Colonial Honda Colonial Heights, VA
  • Processed all DMV work for two dealerships, re-assigned vehicle titles
  • Processed retail deals such as finalizing, and lien payoffs
  • Handle any customer and or bank calls regarding DMV work
Sales Administrator 05/2004 to 03/2008 Colonial Honda Chester, VA
  • Managed all used and new car inventory, processed all paperwork
  • Handled all vendors and organized all auctions held on property
  • Assisted wholesalers and used car manager when needed
High School Diploma: General Studies 2003 Dinwiddie High School Dinwiddie, VA, USA

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Professional Summary

Experienced computer technician with over 35 years of experience in computer applications/customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Work History
Covetrus ImproMed Support Technician I//Oshkosh, WI//June 2018 to Current
  • Applied troubleshooting and diagnostic skills to resolve a range of issues
  • Responded to telephone, email and in person inquiries regarding operation, use and repair.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Managed firewall, network monitoring and server monitoring both on- and off-site.
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency.
Congregation of Sisters of St Agnes Development Database Office Manager//Fond du Lac, Wisconsin//January 2010 to January 2017
  • Established compatibility with third party software products by developing program for modification and integration.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes staff.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Consistently met deadlines and requirements  work .
  • Researched possible grants and then created proposals to submit along with grant applications.
  • Maintained a highly intensive schedule of visiting with potential donors and delivering compelling presentations and comprehensive fundraising proposals.
  • Attended special events, acting as a representative of Congregation of Sister of St Agnes and making new contacts with possible donors.
  • Identified new sources, both individual and business, of support as donors and vendors.
  • Created fundraising materials that were utilized on social media, Web sites, and sent out in mass mailings.
Beaver Dam Community Hospital IT Training Coordinator//Beaver Dam, WI//October 1997 to November 2010
  • Designed industry-specific training in Paragon Software, Microsoft Training and all other hospital training needs.
  • Created and administered training calendar.
  • Conducted skills assessments and uncovered performance gaps.
  • Used positive reinforcement and provided clear feedback to help students succeed.
  • Provided department specific training guides for all training provided
Marcia Brenner Associates Computer Consultant/Trainer//Madison, WI//May 1995 to October 1997
  • Designed industry-specific training in SASI Software for school districts in Wisconsin.
  • Provided professional proposals for school districts.
  • Software support for software.
DeForest Area School District Federal Claims Clerk//DeForest, WI//January 1988 to May 1995
  • Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.
  • Drafted and reviewed financial statement compilations before being approved by manager.
  • Maintained fixed asset module and calculate and record monthly depreciation expense.
  • Performed periodic budgeting/modeling to project monthly cash requirements.
  • Training program development
  • Training material development
  • On-the-job training proficiency
  • Training coordination
  • Project management
  • Gift strategies
  • Deadline oriented
  • Strategic planning
  • Records oversight and accuracy
  • Fundraising outcomes and assessments
  • Oral and written communications
  • Microsoft Expert
  • File transfers expert
  • Self-starter
  • Software libraries maintenance
  • Detail-oriented
  • Strong communication skills
  • Patient
  • Desktop and laptop repair
  • Focused
  • Innovative thinker
  • Crystal Reports
  • Data analysis
  • Public speaking
Associate - Computer Operations Moraine Park Technical College// Fond Du Lac, WI

Computer Operations