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Professional Summary
Systems Administrator with over 6 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team.
Skills
Microsoft office, Security
Software Installation
Microsoft Exchange
Technical Support
Customer Service
Windows XP
Operating Systems
Information Technology
BMC Remedy

Hardware

System Administrator

Computer Hardware

Remote User Support

Active DoD Secret Analysis

SIPRNet Java Security Clarence Trusted Agent SIPR

Windows 10

Microsoft WordOutlook
Work History
Traveling Desktop Technician, 12/2017 to Current
 Verigent – Hawaii
  • Worked directly with NIPR and SIPR thin clients, for USAF Pearl Harbor, and Kanea Point.
  • Tested thin clients for the Windows 10 Migration.
  • Assisted various organizations for the Windows 10 Migration.
  • Defined and documented technical best practices.
  • Worked closely with team members to meet or exceed all Windows 10 Migration requirements.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
System Support Specialist, 07/2016 to 09/2017
 KBOSSS/Vectrus – Kuwait
  • Worked directly with the department of ASG Headquarters.
  • Assisted all Colonels, and active duties parties.
  • Supported Chief Operating Officer with daily operational functions.
  • Researched and updated all required materials needed for firm and partners; windows 10 Installation/Outlook(2016)/All HP printer repair and update.
  • Installed all hardware(desktops, mobile devices, printers, multifunction devices, peripherals, and cables) Responsible for Trusted Agent materials.
  • SIPR tokens/Password/Token Update.
  • Provided base level IT support to non-technical personnel within the business.
  • Used ticketing systems to manage and process actions taken.
  • (Remedy 8.1.
Computer Operation II, 07/2015 to 06/2016
 B.E.A.T LLC – Montgomery, Alabama
  • Worked directly with DISA and MHS departments.
  • Responsible for resolving TIER I customer phone calls.
  • Installed software applications: MCAFEE/Outlook/Adobe Acrobat/Microsoft Office.
  • Installed Software and Patch Performed initial client assistance, and analysis to begin research and troubleshooting process.
  • Used ticketing systems to manage and process actions taken.(BOMGAR 7.1) Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided base level IT support to non-technical personnel within the company.
  • Promotion October 14, 2015 Obtained 18 leader board awards.
Traveling Technician, 04/2015 to 05/2015
 APEX-Hewlett Packard – Virginia Beach, Virginia
  • Hands on, able to troubleshoot basic electrical circuits and network issues.
  • Configure/assemble and install laptops/microcomputers/workstations/peripheral equipment Experienced with Microsoft Windows 7 OS - GUI navigation, operation, and applications installation Ability to function in a fast paced environment Experienced with PC Hardware - Peripherals and network connectivity.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Desktop Services Technician, 12/2014 to 03/2015
 Regions Operational Center – Hoover, Alabama
  • Resolved problems with malfunctioning products.
  • Researched, troubleshot and resolved complex problems independently.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Used ticketing systems to manage and process actions taken(BOMGAR 7.1) Followed up with clients to ensure optimal customer satisfaction.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Answered over 100 incoming customer calls.
  • Trained end-users in Outlook/BOMGAR applications.
Information Technology Specialist, 02/2012 to 12/2014
 INDUS Corporation – Montgomery, Alabama
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Diagnosed and troubleshooting UNIX and Windows processing problems.
  • Consistently met deadlines and requirements for all production work orders.
  • Document work orders and trouble ticket actions required to complete a user request in Remedy.
  • Described solutions to customers accurately and persuasively.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Education
GED: 2017
Color Copy Shop LLC - Millbrook, AL Certifications Active Secret Security Clearance: February 21: 2012
CompTIA Security+ Certification: Active 18, May 2021 Microsoft Windows 7 Specialist: 70-685 Certification: 31: March 2016
This resume is created in 7 minutes.
Summary
Computer Technician with military experience and a background in imaging, printer installation, memory installation, hard drive installation, and general troubleshooting. Seeking a challenging position with opportunities for expanding upon existing skill base.
Skills
  • Networked applications
  • Strong communication skills
  • Managing tight deadlines
  • Leadership
  • System administration
  • Microsoft Exchange 2010
  • Windows 8
  • ServiceDesk
Experience
Server 07/2017 to 03/2018 Movie Tavern Fort Worth, TX
  •  Provide customer service and take orders of guest  
  •  Assist in serving food in a timely manner, and making sure guest is   getting a quality product 
  •  Keep up with money and credit card payments of the company  
Work Study Student 03/2017 Tarrant County College Fort Worth, Texas
  •    Answer incoming phone calls
  •    Assist students with sign in using Who's Next
  •    Provide computer assistance as needed 
  •    Maintain copier and printer with paper
Information Technology Specialist 06/2014 to 08/2017 US Army Reserves Fort Worth, Texas
  •    Help desk Technician
  •   Inventory and accountability of hardware and peripheral devices
  •   Maintain and monitor network and software
Information Technology Specialist 09/2012 to 08/2014 US Army Fort Leonard Wood, MO
  • Maintained User accounts using active directory
  • Inventory and accountability of hardware and peripheral devices
  • Help desk Technician
  • Inventoried and accounted for hardware and peripheral devices
Information Management Officer 08/2009 to 08/2012 US Army Fort Shafter, HI
  • Maintained user account on active directory using ADAT Tool
  • Set up equipment for employee use
  • Helpdesk Technician
  • Inventoried and accounted for hardware and peripheral devices
  • Maintained and monitored network functions and software licenses
Joint Network Node LAN Manager 09/2004 to 07/2009 US Army Schofield Barracks, HI
  • Maintained and monitored network functions, and software
  • Set up equipment for employee use
  • Answered user inquiries regarding computer software and hardware operation
  • Fixed bugs as they were encountered
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support
  • Performed second-level support for all workstation and server class systems
  • Helped provide Internet, phone communication, and computer access to a Brigade level establishment
Education and Training
Associate of Applied Science: Network Support 2018 Tarrant County College Fort Worth, TX
Associate of Arts: Business 2018 Tarrant County College Fort Worth, TX
Affiliations
Member, National Society of Leadership and Success (2017-present)
Facilitator
National Engagement Leadership Award winner
This resume is created in 7 minutes.
Professional Summary
I am PFC Rogers of the Wisconsin Army National Guard. Received extensive training in computer systems. Developed an interest towards software programming. Seeking position in a challenging and rewarding tech environment where I can expand upon new skills while contributing to a lively IT team.
Skills
  • Beginner: Java
  • Security expert
  • Honor Graduate
  • Troubleshooting and debugging
  • Detail-Oriented
  • Adept multi-tasker
  • Computer Repair
  • Secret Security Clearance
Work History
Information Technology Specialist, 02/2017 to Current
 Army National Guard Recruiter – Portage, WI
  • Oversaw the daily performance of computer systems.
  • Ensured proper installation of cables, operating systems, and software.
  • Identified and corrected performance issues.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
Education
High School Diploma: 2016
 Nekoosa High School - Nekoosa, WI
MOS Qualified: Information Technology: 2017
 Fort Gordon - Augusta, GA
  • Honors Graduate
Accomplishments
  • Awarded Certificate of Achievement from 551st Signal BN for scoring among the top 5% in the class during Advanced Individual Training
This resume is created in 7 minutes.
Professional Summary
Highly ambitious Administrative Assistant seeking a position that will allow me to fully utilize my communication, network administration, and leadership skills to provide excellent data analysis to improve overall computer system performance.
Skills
  • Data management
  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Process implementation
  • Extremely organized
Work History
Information Technology Specialist, 01/2015 to Current
 US Army – Georgia
  • Responsible for the hardware and software sector of a Network Enterprise Center contributing to world class communications that support over 15,000 customers.
  • Perform senior operator and systems administrator duties including unit level maintenance functions on assigned computer systems.
  • Provide systematical solutions using established procedures to ensure customer satisfaction and policy compliance.
  • Conduct remote repairs to ensure productivity and effectiveness of software solutions and hardware equipment.
  • Efficiently assist and train new soldiers regarding installation, operation and maintenance of information processing equipment.
  • Assist in managing and resolving software issues in a proactive and professional manner.
  • Responsible for maintaining and securing over $94K of Information Technology equipment.
Human Resources Specialist, 02/2012 to 02/2015
 US Army – North Carolina
  • Responsible for the readiness, health and welfare or all soldiers within my battalion.
  • Provided postal and accountability support to maintain up to date employee data.
  • Improved employee relations by reducing workplace conflicts and raising staff morale.
  • Assisted leadership with identifying needs and creating solutions to benefit the organization and increase employee performance.
  • Consulted appropriately with leadership regarding ideas to improve methods, procedures, and efficiently use resources.
  • Maintained professional relationships with leadership and peers while following a code of ethics.
  • Ensured all administrative operations were conducted in compliance with pertinent local, state and federals laws as well as all other mandated requirements.
Education
BS: Information Technology, 2018
 Kaplan University -
General Education Diploma: 2011
 Valley High School -

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