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Iam a college graduated from hospitality management with one year of experience as receptionist in a 5 stars hotel in my country. gained good experience in managing and handling of guests in a hotel location. however I soon moved to which I would call my most exciting and enriching experience working for a company AMERICAN AIRLINES, where I spent almost 8 years and Could learn everything about the airline operation at an international airport being trained in their main hub station in Dallas, Texas at flagship University as well as my travel experience has been quite rewarding since I got to travel some countries around the world gaining life experience
Check In and check Out guests using former computer software system called Fidelios, handling of reception in general, reservations coordination and managing. I remember being promoted to be the general reservations coordinator for all their hotel locations due to my level of commitment and involving in everything needed to for hotel reception to be well managed
Check In passengers, flight bookings, issuing plane and baggage tickets, boarding pass printing, handling overbookings, handled reroutings and cancelled flights general issues, provided accurate information about flights and routes to customers. I was one of the most trusted agents to creatively offering passengers a solution to their flight problems. remember always helping some work partners handling SABRE entries or ways to do general computer procedures to be able to complete attention to a passenger in trouble. I excelled at ticketing and spent most of the time at ticketing office at airport and did some good and rewarding work as Gate agent, boarding passenger on the plane adjusting to the tight time for completing it succesfully. Since I knew systems very well, I was really fast at everything I performed daily which is very appreciated in the airline field
Iam currently serving Amazon in "Customer Returns" area with handling of customer returns of purchased items sold in network. It is the third company I work for in United States since I live here and it is honestly the one I seek to keep working for a long time due to the benefits and for the most the great stability and huge opportunities of growing it offers as well as all that commitment with its employees to make them feel welcomed and family.
Excellent communication skills
Client relations expert
Complaint handling and resolution
Designed, implemented and maintained designs for our customers, resolved technical issues for our branch, trained staff on new ways to use computer systems, and designsoftware, assisted customers with shipping, problem solving, and printing needs.
Major In Business administration
Minor in Business communications