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Summary

Iam a college graduated from hospitality management with one year of experience as receptionist in a 5 stars hotel in my country. gained good experience in managing and handling of guests in a hotel location. however I soon moved to which I would call my most exciting and enriching experience working for a company AMERICAN AIRLINES, where I spent almost 8 years and Could learn everything about the airline operation at an international airport being trained in their main hub station in Dallas, Texas at flagship University as well as my travel experience has been quite rewarding since I got to travel some countries around the world gaining life experience

Skills
  • Client Focused
  • Quick Learner
  • Creative Problem Solving
  • Results Oriented
  • Company Goals Oriented
  • Methodical
Experience
LIDO HOTEL BOUTIQUE | CARACAS, Venezuela, NA Receptionist Front Desk 08/2006 - 09/2007

Check In and check Out guests using former computer software system called Fidelios, handling of reception in general, reservations coordination and managing. I remember being promoted to be the general reservations coordinator for all their hotel locations due to my level of commitment and involving in everything needed to for hotel reception to be well managed

AMERICAN AIRLINES INC | CARACAS, NA Customer Service Agent 09/2007 - 11/2014

Check In passengers, flight bookings, issuing plane and baggage tickets, boarding pass printing, handling overbookings, handled reroutings and cancelled flights general issues, provided accurate information about flights and routes to customers. I was one of the most trusted agents to creatively offering passengers a solution to their flight problems. remember always helping some work partners handling SABRE entries or ways to do general computer procedures to be able to complete attention to a passenger in trouble. I excelled at ticketing and spent most of the time at ticketing office at airport and did some good and rewarding work as Gate agent, boarding passenger on the plane adjusting to the tight time for completing it succesfully. Since I knew systems very well, I was really fast at everything I performed daily which is very appreciated in the airline field

Amazon | INDIANAPOLIS, IN Associate At IND8 12/2018 - Current

Iam currently serving Amazon in "Customer Returns" area with handling of customer returns of purchased items sold in network. It is the third company I work for in United States since I live here and it is honestly the one I seek to keep working for a long time due to the benefits and for the most the great stability and huge opportunities of growing it offers as well as all that commitment with its employees to make them feel welcomed and family.

Education and Training
Colegio Universitario de Caracas - Sede Los Cedros | | Caracas, Districto Federal, Venezuela Hotel Manager Associate in Hotel Management 2008
Flagship University | | Dallas, Texas, United States Customer Service Agent in Customer Service 2009
Flagship University | | Dallas, Texas, United States Ticketing Agent in Airline Ticketing Procedures 2010
Flagship University | | Dallas, Texas , United States International Security Agent in International Security Program 2012
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Professional Summary
Energetic Representative with 10 years experience of telesales, in-person sales and customer service management. Computer proficient with a solid understanding of customer loyalty and care. Strong closer with excellent verbal and written skills. Skilled and experienced leader with a proven, motivational process.
Skills
  • Closing sales
  • Proficiency with CRM systems
  • Professional phone etiquette
  • Customer service
  • Self-motivated
  • Types 40+ WPM
Work History
Electronic Banking Technician Regions Financial Corporation - Memphis, TN 05/2009 - 01/2017
  • Assessed clients' financial situations to develop strategic financial planning solutions
  • Effectively managed high-volume of inbound customer calls
  • Addressed and resolved client's complaints professionally
  • Trained existing and new hire staff
Sales Agent American Home Shield - Memphis, TN 02/2017 - 05/2018
  • Consistently hit and exceeded sales goals
  • Mastery of customer service management systems and databases
  • Accurately documented, researched and resolved customer service issues
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
Client Services Representative Raymond James And Associates - Memphis, TN 10/2018 - Current
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Answered average of 65 calls per day, addressing customer inquiries, solving problems and providing product information.
Education
GED Pine Knot Job Corps Civilian Conservation Center - Pine Knot, KY 2003
This resume is created in 7 minutes.
Summary
 Driven business oriented team player with extensive background in print media. Strong ability to work within teams and multi-task projects under strict deadlines. Key listening skills, and resolution mind-set, with empathetic attitude. 
Skills

Self-motivated

Finance background

Organized

Excellent communication skills

Client relations expert

Customer advocate

Complaint handling and resolution

Skilled negotiator

Experience
07/2018 to 08/2019
Training Coordinator Dakota Staffing Solutions (Andeavor Logstics) Dickinson, ND
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
  • Mentored and on-board new staff members to establish top client satisfaction
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy
  • Established and provided appropriate instructional materials and training outline for management-level implementation
  • Improved performance at organizational, departmental and individual levels through continuous training program improvements and timely delivery
  • Evaluated effectiveness of training initiatives through key performance metrics to identify areas for improvement and plan correctively
  • Administered course content, schedules and attendance utilizing learning management system (LMS)
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
02/2018 to 07/2018
Aflac Agent Aflac Insurance Dickinson , ND
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
  • Provided outstanding [Insurance] service to new and long-standing customers by attending closely to concerns and developing solutions
  • Inputted information from customer calls and onsite service visits into the company's system
  • Engaged customers and provided high level of service by carefully explaining details about documents
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements
  • Skillfully and patiently explained coverage options to potential policyholder's, answering any questions or concerns
  • Analyzed customer needs and provided best options, spelling products and services
08/2017 to 02/2018
Printing Specialist, Associate The UPS store Dickinson, ND

Designed, implemented and maintained designs for our customers, resolved technical issues for our branch, trained staff on new ways to use computer systems, and designsoftware, assisted customers with shipping, problem solving, and printing needs.

10/2015 to 08/2017
Supervisor, Special needs Supervisor Regional After School Program Dickinson, ND Responsibilities included caring for children, assisting special needs students, teaching lessons, excel spreadsheet use, working with case sensitive documents, working with case privacy and social services, keeping records of products, and working closely with parents and staff to resolve issues that arise. 
05/2011 to 01/2015
Class Supervisor, Manager Paint it Ceramics Dickinson , ND Taking stock, working with customers to achieve their orders, doing business quick books, billing out accounts, and keeping track of monthly spending records.
Education and Training
Expected in 2022
Business Major Dickinson State University Dickinson, ND, United States

Major In Business administration

Minor in Business communications

Activities and Honors
  • Future Business Leaders of America (2013-2016)
  • Dickinson Chapter "who's who" winner  (2013)
  • Dickinson High Ag Club (2012)
  • Fashion Design Club (2015-2016)
  • College level PBL (2016-2017)
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Professional Summary
Strong Warehouse Team Leader understands how to motivate workers to achieve daily, weekly, and monthly production goals. Able to inspire staff and make them feel valued. Has 13+ years of responsible Team Leader experience.
Skills
Work History
Team Leader 10/2013 to Current
ADECCO Memphis, TN
  • Led team by example.
  • Gave credit where due and when due to motivate team.
  • Problem-solved and suggested improvements to management.
  • Monitored all processes and goal achievement.
  • Train and interact with employees to make sure they know the safety guidelines and procedures of their work location.
  • Use of computer applications to view summary reports and UPS related data.
Delivery Driver 08/2012 to 03/2013
Commercial Appeal Memphis, TN
  • Verified each delivery against shipping instructions before delivering to customers.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Completed all necessary paperwork using neat and legible handwriting.
  • Completed and submitted all necessary logs and paperwork on a daily basis.
  • Worked overnight shifts during peak periods.
Ramp Agent 10/1999 to 07/2012
FEDEX Memphis, TN
  • Led team by example.
  • Provided cross-training opportunities to team staff.
  • Train and interact with employees to make sure they know the safety guidelines and procedures of their work location.
  • Use of computer applications to view FEDEX related data.
  • Gave credit where due and when due to motivate team.
  • Problem-solved and suggested improvements to management.
  • Monitored all processes and goal achievement.
  • Used excellent communication skills at all levels.
  • Held daily floor meetings to set goals and discuss all issues.
Education
HIGH SCHOOL DIPLOMA 1995 Fairley High School - Memphis, TN