Agent resume examples

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Skillful Agent resume

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NinGarcia14503 Almond StreetCabazon92230659513131972nngria@gmail.comCA
Professional Summary

Personable Communications Specialist employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Skills
  • Administrative Support
  • Data Entry
  • Travel Arrangements
  • Office Management
  • Customer Service
  • Administrative Functions
  • Customer Billing
Education
California State University San Bernardino San Bernardino, CA 2013 Bachelor of Arts: Mass Communication/Public Relations
Work History
Tesla Inc. - Service Adviser
Cathedral City, CA 04/2018 - Current
  • Ensured superior customer experience by actively listening to customer's concerns, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules
  • Managed approximately 40+ incoming calls, emails per day from customers
  • Provide Support to Technicians / Car Washers by checking tire tread, tire pressure, and washing cars
  • Writing over 22 tickets per day with above 90% Customer Service Satisfaction score
In Home Services - Home Caregiver
Banning, California 12/2009 - Current
  • Maintain clean, safe and well-organized patient environment
  • Work to improve and enhance patient lives through effective and compassionate care by transporting client to doctors appointments, administer over 6 types of medications instructed by physician and other related duties
Morongo Casino Resort and Spa - Reservations Agent (Call Center)
Cabazon, CA 05/2017 - 04/2018
  • Answer 80+ telephone calls daily and reaching 100% every time in quality service index
  • Patiently controlled conversations/situations when guest is difficult to understand
  • Assist customers with planning and booking reservations
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest

Popular Agent resume designs

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Job-winning Agent resume

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Velma S. Seabrookes
Professional Summary
Enthusiastic professional seeking a position that will enable me to utilize my outgoing personality, strong communication and organizational skills to effectively assist customers and or clients within the organization.
Work History
Atlantic Health System Unit Associate | Morristown, New Jersey (NJ) | October 2018 - Current
  • Perform general office duties, including answering multi-line phone(s), routing telephone calls or messages to appropriate staff and greeting visitors.
  • Manage in house calls and directing to appropriate staff/department. Answering call bells in timely manner to send the correct personnel to assist.
  • Ensuring skilled administrative work to support unit staff and operational requirements to assure the best care for patients.
  • Organize paperwork such as charts and reports for medical record team/office.
  • Maintain professional rapport with all unit staff, including physicians, nurse and other healthcare personnel.
IdentoGO By MorphoTrust USA Enrollment Agent | Cranford, New Jersey (NJ) | March 2018 - Current
  • Verifies customer identity and scan required documents into database system
  • Complete required bio metric and data capture processes and paperwork on each customer
  • Obtain successful customer fingerprint images and capture bio metric information to meet program standards
  • Perform administrative duties such as time keeping, daily activity reports, card inventory, equipment inventory, and requisitioning supplies
  • Enter details such as payments, account information and call logs into the computer system.
  • Verify data integrity and accuracy.
CareOne at Livingston Assisted Living Receptionist | Livingston, New Jersey (NJ) | March 2008 - May 2018
  • Greeted visitors and guest upon entering and exiting the building.
  • Responded to general inquiries and or requests from department heads, staff, clients and residents via phone, e-mail and or fax in a timely manner
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
  • Corresponded with clients through email, telephone or postal mail.
Essex Regional Educational Services Commission Paraprofessional | Fairfield, New Jersey (NJ) | October 2014 - March 2018
  • Provided diverse assistance to teachers, including clerical support, classroom management and document coordination.
  • Closely worked with teacher(s) and special education department to ensure special needs student(s) effectively worked in a general population classroom setting.
  • Communicated and served as a liaison between social worker, special educators, and other team members on student(s) progress
  • Implemented behavior intervention and management skills when crisis problems arose
  • Kept learning environment focused, inclusive and supportive at all times.
  • Utilized Individualized Education Plan ( IEP ) to ensure student(s) excelled academically.
  • Documented behaviors, interventions and results.
Skills
  • Administrative support
  • Data collection/entry
  • Strong communication skills
  • Cash- handling experience

  • Works effectively in a team and/or independently
  • Great customer service relations background
  • Proficient in Microsoft Word, PowerPoint, Excel and Publisher
Education
Bachelor of Science Business Administration College of Saint Elizabeth Morristown, NJ | 2012

Top Agent skills

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Experienced Agent resume

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LEIDY POSADA
Summary

Iam a college graduated from hospitality management with one year of experience as receptionist in a 5 stars hotel in my country. gained good experience in managing and handling of guests in a hotel location. however I soon moved to which I would call my most exciting and enriching experience working for a company AMERICAN AIRLINES, where I spent almost 8 years and Could learn everything about the airline operation at an international airport being trained in their main hub station in Dallas, Texas at flagship University as well as my travel experience has been quite rewarding since I got to travel some countries around the world gaining life experience

Skills
  • Client Focused
  • Quick Learner
  • Creative Problem Solving
  • Results Oriented
  • Company Goals Oriented
  • Methodical
Experience
LIDO HOTEL BOUTIQUE | CARACAS, Venezuela, NA Receptionist Front Desk 08/2006 - 09/2007

Check In and check Out guests using former computer software system called Fidelios, handling of reception in general, reservations coordination and managing. I remember being promoted to be the general reservations coordinator for all their hotel locations due to my level of commitment and involving in everything needed to for hotel reception to be well managed
AMERICAN AIRLINES INC | CARACAS, NA Customer Service Agent 09/2007 - 11/2014

Check In passengers, flight bookings, issuing plane and baggage tickets, boarding pass printing, handling overbookings, handled reroutings and cancelled flights general issues, provided accurate information about flights and routes to customers. I was one of the most trusted agents to creatively offering passengers a solution to their flight problems. remember always helping some work partners handling SABRE entries or ways to do general computer procedures to be able to complete attention to a passenger in trouble. I excelled at ticketing and spent most of the time at ticketing office at airport and did some good and rewarding work as Gate agent, boarding passenger on the plane adjusting to the tight time for completing it succesfully. Since I knew systems very well, I was really fast at everything I performed daily which is very appreciated in the airline field
Amazon | INDIANAPOLIS, IN Associate At IND8 12/2018 - Current

Iam currently serving Amazon in "Customer Returns" area with handling of customer returns of purchased items sold in network. It is the third company I work for in United States since I live here and it is honestly the one I seek to keep working for a long time due to the benefits and for the most the great stability and huge opportunities of growing it offers as well as all that commitment with its employees to make them feel welcomed and family.
Education and Training
Colegio Universitario de Caracas - Sede Los Cedros | | Caracas, Districto Federal, Venezuela Hotel Manager Associate in Hotel Management 2008
Flagship University | | Dallas, Texas, United States Customer Service Agent in Customer Service 2009
Flagship University | | Dallas, Texas, United States Ticketing Agent in Airline Ticketing Procedures 2010
Flagship University | | Dallas, Texas , United States International Security Agent in International Security Program 2012

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