Auto Damage Appraiser resume examples

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Summary

Experienced financial service manager with a 20-year background building teams that consistently exceed expectations and deliver high-performing results. Bringing expertise in closing sales and building profitable relationships. While consistently exceeding company objectives to secure client satisfaction and loyalty.


Experience
Firefighter / Active Member 03/2014 Current Ronkonkoma Fire Department Ronkonkoma, Ny
  • Perform firefighting duties such as combating, extinguishing and preventing fires, answering emergency calls with an engine, ladder, ambulance or miscellaneous vehicles.
  • Rescuing victims from cars or buildings, using various tools, equipment and techniques.
  • Administer first aid to injured persons, perform salvage operations, and inspect assigned district to assure knowledge of access, fire hazards, etc.
  • Handle routine custodial maintenance of the Fire Department and equipment (such as oxygen breathing equipment, resuscitation equipment, etc.) apparatus and quarters.
  • Conform to the all safety requirements of the Fire Department.
Auto Damage Appraiser 07/2018 Geico Woodbury, NY
  • Inspect and assess vehicle damage ranging from minor fender-benders to extensive damage caused by major accidents, hurricanes, floods and other natural disasters.
  • Estimate the cost of vehicle repairs, negotiate equitable settlements and issue payments
  • Work directly with other Adjusters and supervisors in a field environment while working with multiple external stakeholders such as body shops, rental partners, and parts providers.
Branch Manager 06/2012 04/2018 NEFCU Commack, NY
  • Responsible for the overall management and successful performance of the branch office.
  • Executed the loan origination process, including sale, ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
  • Adhered to controls and security measures to safeguard assets and confidential member information.
  • Provided outstanding member service and reinforce positive attitude with staff.
  • Worked with multiple internal departments to streamline processes and resolve issues. 
  • Ensured branch general ledgers were in proof on a daily basis and all audits were completed timely.
  • Consistently achieved or exceeded yearly goals in sales, member service and operations.
  • Conducts surveillance of both internal and external theft suspects in compliance with Company Ethical Standards and Guidelines.
  • Accurately completes all incident reports and maintains all investigation records according to company standards.
Financial Center Manager 12/2005 05/2012 Citibank N.A North Plainfield, NJ, & Hauppauge, NY
  • Provide exceptional client service and ensure effective lobby and line management.
  • Drive outbound sales activities: representing Citi and building partnerships in the community.
  • Ensure the safety and security of client and bank assets by adhering to operational & legal controls.
  • Lead a diverse Financial Center team to achieve desired revenue, service and business goals.
  • Arrange micro-marketing events, promotional campaigns, product initiatives, seminars, etc.
  • Identify cross-sell opportunities in both local & niche markets to increase client acquisition.
  • Establish and maintain key relationships and business contacts within the community and targeted industry segments to create opportunities for growth.
  • Maintains knowledge and use of CCTV surveillance equipment and coaches to Loss Prevention activities. ​
Relationship Manager, Insurance Specialist and Financial Analyst 07/1999 12/2005 Citibank New York, New Jersey
  • Expanded the reach of area Financial Centers via outbound sales.
  • Designed and implemented a twelve month sales plan.
  • Ensured that effective and purposeful Financial Education Seminars were conducted at the client company worksites.
  • Partnered with managers, & business partners from all areas of the bank to ensure overall business objectives were achieved.
  • Trained and coaching of field agents in insurance sales, compliance and problem resolution.
  • Managed all applications submitted from start to policy delivery.
  • Acted as liaison to effectively communicate between clients, agents and vendors.
  • Performed Manage Self-Assessment reports weekly.  
  • Adhered to the rules and compliance standards of the banking, financial and insurance industries.
Agent and Pruco Securities Representative 07/1998 06/1999 Prudential Insurance Howard Beach, NY
  • Interviewed an average of 200 prospective insurance applicants per month to uncover financial needs.
  • Solicited new business from new and existing clients increasing office sales leads by 15%.  
  • Built client relationships and obtained new client referrals.
  • Obtained Series 6, Series 63, Life, Health, Accident, Property and Casualty Licenses.
  • Sold and maintained policies that protect individuals and businesses from financial loss.
  • Prepared and managed reports and records of insurance policies.
  • Earned Prudential's Go-Getters Award for most life policies sold.
Auto Damage Appraiser 01/1996 06/1998 Liberty Mutual Insurance Co Islandia, NY
  • Prepared itemized appraisals; provided quality customer service; scheduled appointments and routed daily appointments.
  • Negotiated and settled claims in accordance with business policy.
  • Reported unrelated prior damage findings to the claims department.
  • Assisted in uncovering possible fraudulent bodily injury and property claims.
  • Determined actual cash value of vehicles and deem as a total loss if appropriate.
  • Recognized by Distract Manager for investigating, uncovering and providing evidence of fraudulent auto body shop activities saving the company over 200k.
  • Makes and maintains a connection with the customer by understanding and meeting their needs; served the customer with empathy; and followed up to ensure that customer needs have been met.
  • Documented claim files with notes, evaluations and decision making process.
Senior Case Manager Associate 06/1994 01/1996 Liberty Mutual Insurance Co Long Island, NY
  • Handled commercial & personal lines claims in all areas, ex: bodily injury, property, no fault, general liability, and subrogation.
  • Took recorded statements from insureds, witnesses, medical providers, etc., conducted investigations into complex accidents to  determine liability and prepare summaries.
  • Conducted face-to-face and phone interviews with persons involved in a claim such as the insured, claimant, or witness. Investigate and reviewed records from police agencies, courthouses, educational institutions, financial institutions, and medical/mental health facilities.
  • Performed the following duties: selected and obtained coverages, set reserve limits, negotiated and mediated claims in order to reach a settlement with various professionals (such as; attorneys, policy holders or claimants), delayed or denies claims on a timely basis; issued checks; hired outside personal to assist in obtaining relevant information to settle or defend claims in court.​
Education
1994 Associate of Applied Science: Kingsborough Community College - Accounting Brooklyn, NY
College of Insurance & College of Staten Island NY Coursework in Insurance Business