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Select, train and develop an effective high performing Team of Claim Reps handling non-standard auto claims. Proficient with complex coverage investigations, policy construction, policy language and applicability of case laws. Competent in assessing liability and applying comparative negligence according to state specific liability laws. Experienced and well versed in the handling of Time Limit Demands and attorney involved bodily injury claims. Conducted performance appraisals; recommended salary adjustment, and promotions. Provided direction, coaching and manage the performance of the Team. Successfully lead the operation of the Team and made change in process, procedures and structure to optimize resources and achieve business goals. Provided guidance to employees and vendors regarding investigations, evaluations, damages and settlements. Collaborated with managers, adjusters, appraisers, insureds, claimants, vendors and attorneys as needed to facilitate claim investigations and settlement processes.
Managed, investigated, and resolved claims. Investigated and evaluated coverage, liability, damages, and settles claims within prescribed authority levels. Negotiated settlements with attorneys, claimants, and/or co-defendants. Arranged for expert inspections involving third party or potential fraud actions as needed. Ensured adequacy of reserves. Managed the practices and billing activities of outside and in-house counsel.