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Developed and implemented a structured training program for a department of 50+ claims professionals to transition them to paperless file handling. The department was the first in the company to successfully make the transition. As a result, I became a consultant for other branches during their transitions.
Created and led an interactive one-hour seminar as part of an advanced training program for Adjusters. Program was well received and utilized for several years.
Initiated an Adjuster on-boarding program in collaboration with Training & Development with a primary focus on creating immediate social connections within the company for newly hired Adjusters.This program was deployed two years ago and remains in place due to its success with employee engagement and retention.
Strong interpersonal and communication skills
Workers' compensation claims
First rate customer service.
Dedicated workers' compensation claims adjuster working with self-insured and major insurance carriers.