Enrollment Specialist resume examples

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Skillful Enrollment Specialist resume

TaShicka Hickman
Professional Summary
Customer-oriented call center professional  successful at troubleshooting and handling customer support issues in a timely manner.
Skills
  • Flexible
  • Word processing
  • 65 WPM typing speed
  • Dedicated team player
  • QuickBooks proficient
  • Certified in 10-key
  • HIPAA compliance
  • Professional phone etiquette
  • Detail-oriented


  • Skilled in call center operations
  • Multi-line phone operation proficiency
  • Strong communication skills
  • Independent worker
  • Microsoft Excel certified
Education
Current Dental Assisting Sunrise School of Dental Assisting , Greensboro, NC
2013 Associate of Arts Forsyth Technical Community College, Winston-Salem, NC
2010 High School Diploma North Forsyth High School, Winston-Salem, NC
Work History
February 2018-Current Payroll Specialist | Paychex | High Point, NC
  • Filed tax returns and prepared governmental reports in compliance with strict standards.
  • Generated financial statements and facilitated account closing procedures each month.
  • Set up and updated customer accounts with interactions, payments and personal information.
  • Processed payments and applied to customer balances.
  • Provided extensive clerical and administrative support to department staff.
August 2017-January 2018 Enrollment Specialist | AON Hewiit | Winston-Salem, NC
  • Inform, educate and enroll customers to successfully transition into the individual insurance market.
  • Actively manage a book of business to ensure all retiree needs are met on a timely basis (respond to retiree voicemails, internal chat requests, partner with customer service and operations, handle and support customer complaints and/or client.
March 2017-August 2017 Call Center Agent | Alorica | Greensboro, NC
  • Answered inbound calls, performed technical support also sold varies Verizon products and services to potential and existent customers .
April 2015-April 2017 Call Center Representative | Bellamy Research | Winston-Salem, NC
  • Utilized automated phone system to conduct surveys and offer special promotions to customers/potential customers of various vendors.
February 2012-September 2015 Administrative Assistant | Mitchell and Rice, LLC | Winston-Salem, NC
  • Assist owners with daily office operations such as answering incoming calls, creating files, copying, faxing and filing of paperwork, running errands.
August 2012-February 2014 Cashier | Winston Salem State University | Salem, NC
  • Process guest transactions of purchased menu selections to include: ring up of sale, tender of money or processing of credit card or payroll deduction.
  • Maintain front of the house retail merchandize and service areas (i.e.
  • beverage fountains, bottled beverages, packaged snacks, condiments, and serviceware) -- Complete all cash handling and reconciliation forms.
August 2009-April 2011 Activities Assistant | Winston-Salem, NC
  • Greeting guest while delivering outstanding customer service -- File records and organize important documentation while maintain resident confidentiality -- Assisted patients with personal needs, monitor field trips and recreational activities.
  • General clerical task including photocopying, faxing, billing, taking phone messages, mail distribution and performing simple data entry and math calculations.
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Job-winning Enrollment Specialist resume

Joannie Maldonado Rivera
Summary

Friendly Customer Service experience with can-do attitude and willingness to help at all times. Seasoned customer service specialist with background in providing advice on diverse customer situations.

Data Entry, Accounting experience, I love to work as a team with everyone.

Highlights
  • Bilingual Fluent English & Spanish
  • Knowledge in Microsoft Office, Outlook, Word, Excel,
  • Knowledge in Quick books - Payroll, Book keeping, & Accounts
  • Adobe, Sales Force TOPS & CINC, Tax software proficiency
  • Public Notary
  • Strong client relations point,
  • Quick learner
  • Scheduling
  • Compliance testing knowledge
  • Strong organizational skills
Experience
Receptionist/Customer Services/Admin Assistant 07/2018 to Current SWFL CAM Services Fort Myers, FL
  • Multi Task answering phone and computer work
  • TOPS & CINC Software Program
  • Work ARC or ACC modification applications to condo & Homeowner Board for approvals
  • Certificate Of Approvals for home or units purchase/Lease
  • Organize and filing
  • Lee county Property Appraiser
  • Lee Clerk.Org (For Condo or HOA Docs & By Laws)
  • Estoppel Request & Condo questionnaires
  • Collecting payments for HOA's , Over due payment, App fees, Questionnaires
  • Mail Outs
  • Excel spread sheets (Accounting)
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management
Bilingual Certified Tax Specialist 11/2015 to 04/2019 HR Block Fort Myers, FL
  • Filing 1040 EZ,1040A Schedule A B C D & Self Employment Taxes, Amendments & Audits
  • Microsoft Outlook, HR Block software, E file , Tax Act
  • Politely assisted customers in person and via telephone
  • Provided an elevated customer experience to generate a loyal clientèle
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Provided onsite training
  • Created communication strategies to meet client objectives
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Administrative Assistant / Accountant (Temp) 05/2019 to 07/2019 Crown Linen LLC Fort Myers, FL
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Processed financial documents including contracts, expense reports and invoices
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
  • Tracked and submitted employee time sheets to accounting department for payroll processing
  • Created and maintained spreadsheets and developed administrative and logistical reports
Bilingual Customer Service Representative/ Shipping Department Assistant Manager 05/2017 to 12/2017 Direct Cellars Fort Myers, FL
  • Inbound out bound calls nation wide / and UK for wine club members
  • UPS Exceptions for address updates, orders returned to sender Emailed or Left Voice mails
  • Wine Direct Software & Company Website
  • Exigo Administration site software
  • Company Outlook Software
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
  • Consulted club members and distributors out in the field to progress more along with company
Bilingual Enrollment Specialist 12/2014 to 08/2015 Alta Resources Gateway, FL
  • Website of BCBS & Market Place(Healthcare.gov) Enrollment
  • Described product to customers and accurately explained details and care of merchandise
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Accurately documented, researched and resolved customer service issues
  • Mastery of customer service management systems and databases
Accomplishments
Competitive Analysis
  • Performed competitive analysis to make recommendations for future company growth.

Accounting Reviews
    • Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
    Operated computers programmed with accounting software to record, store, and analyze information.
Skills


  • Client Relations
  • Computer Proficient
  • Creative Problem Solving
  • Customer Satisfaction
  • Lead Development
Education
High School Diploma 2006 New Direction Academy High School Fort Myers, FL  2 programs attended J.R.O.T.C (3yrs) J.R.O.T.C Drill team, Choirs, Business computer tech
Rasmussen College Fort Myers, FL studied in the fields of correctional officer, paralegal, attorney
References

Mattie Richardson:HR BLOCK Supervisor Fort Myers FL

Cell: 973-981-4224

Dirk Sauer:Sanibel Limo Company Owner Sanibel FL

Cell: 239-258-9420

Jaqueline Franco-Accountant

Cell-321-301-7545

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Experienced Enrollment Specialist resume

Iesha Young
Professional Summary

I have worked in customer service for 3 years through my job experience and volunteering. Some areas of expertise include talking to people, connecting with people, getting the job done quickly and efficiently, and being able to adapt to my environment. I'm experienced in lab work, research, and group facilitation. Through various summer programs, attended over the course of 3 years, I have gained experience in research, lab safety, and collaborating with others.

Skills
  • Patient
  • Problem Solving
  • Leadership
  • Public-Speaker
  • Friendly
  • Trustworthy
  • Hard Working
  • Works well with others
  • Lab Safety
  • Facilitator
  • Suicide Prevention Trained
Work History
As Needed 04/2016 to 06/2018
Pizza Hut 4911 S Calhoun St, Fort Wayne, IN 46807
  • Cook
  • Server
  • Customer Service
  • Cleaning
  • Performed data analysis and provided recommendations on how to boost sales
Member Specialist 10/2017 to 06/2018
Renaissance Pointe YMCA Fort Wayne, IN
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. 
  • Provides tours to prospective members, sells memberships, and provides outstanding customer service. 
  • Builds relationships with members and helps to connect them with others.
Education
High School Diploma 2018 Snider High School - 4600 Fairlawn Pass, Fort Wayne, IN 46815
Indiana University Bloomington - Bloomington, IN
Accomplishments
  • Groups Scholars (Summer 2018)
  • Hudson & Holland Scholar
  • 21st Century Scholar
  • Worked in Dr. Spencer Hall's Ecology Lab (Summer 2016)
  • Noah's Ark Foundation Member (2018)
  • Trained Facilitator (2018)
  • Jim Hollands STEM Programs  (Summer of 2015, 2016, & 2017)
Volunteer
  • AWS (Benchmark HS)- Volunteer
  • JAG (Jobs for America's Graduates)- Child Watch
  • Buddy Walk- Walker/Supporter
  • Special People's Bowl- Server
  • Making Strides Against Breast Cancer Walk- Participant/Walker
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