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Career Focus

Experienced sales professional highly effective at meeting and exceeding sales quotas on a consistent basis. Seeking to build upon 3 years experience in a challenging new position.

Summary of Skills
  • Coachable Employee
  • Energetic and Organized
  • Great Rapport and Relationship Building
  • Computer Literate (Word, Excel, PowerPoint, etc)
  • One Call Close
  • Sales Operations
  • Recruiting, Training, and Re-Training Employees
  • Team Building
05/2019 - 08/2019 Payvant Capital Fort Lauderdale, FL
Sales Manager
  • Managed 15 sales representatives and qualifiers to ensure optimal productivity
  • Managed and maintained client book and weekly sales records
  • Provided financial advice for small to medium sized businesses on both traditional and non-traditional loan options
10/2017 - Current Prime Care Health Fort Lauderdale, Fl
Sales Manager
  • Used Inside Sales and XenCall CRM software to generate and manage leads.
  • Responsible for training and re-training 10-20 sales reps and monitoring performance to ensure sales goals were met or exceeded. 
  • Responsible for handling escalated calls to make sure that the sales representative had exhausted every option or rebuttal to close the deal.
07/2016 - 10/2017 Prime Care Health Fort Lauderdale, Fl
Human Resources and Recruitment Director
  • Recruited, interviewed and trained pre-qualifiers who would add value, a positive attitude, and high energy to the sales team.
  • Oversaw the completion of new hire documents such as W-4 forms, direct deposit forms, Non-disclosure and Non-compete agreements.
04/2016 - 10/2017 Prime Care Health Fort Lauderdale, Fl
Sales Representative - Health Insurance Agent
  • Determined clients' wants and needs and found them a suitable health insurance plan.
  • Cold-called prospective customers to build relationship and close the deal.
Education and Coursework
2016 Sunrise, Fl
License in 2-15 Health, Life, and Annuities Gold Coast Schools
Tallahassee, Fl
Florida State University
  • Tau Kappa Epsilon Fraternity New Member Coordinator and Risk Manager, 2014-2016
Ft Lauderdale, Fl
High School Diploma in General Studies St. Thomas Aquinas High School
  • Member of Campus Ministry Club
  • Rotary Club Academic Achievement Award
This resume is created in 7 minutes.
Professional Summary

I have spent 15 years in the fields of Customer Service. This includes 10 years of Auto, Life & Property Insurance Service and Claims at USAA. I pride myself on how I take care of customers and make them feel welcomed in order to assist them and explain any needs or concerns they have with their products. I have always been adaptable to learning new things and always end up at the top of my training classes while helping and teaching others. The last three years I have been involved with Accounting. I have always enjoyed numbers and was interested in learning the checks and balances of business. I would be a huge asset to your company and look forward to hearing from you soon. I have provided a detailed history of my previous employers. Please note the 10 years I have spent with one company, I look forward to being with your company and finding myself with there for a much longer period of time.

  • Superior attention to detail
  • Expertise in invoice and payment transactions
  • Account reconciliation
  • PeopleSoft expert
  • Analytical reasoning
  • Exceptional organization
  • Advanced computer proficiency (both PC and Mac)
  • Strong in MS Access and Excel
  • Ethical approach
Oracle, NetSuite, and Microsoft A/X. Efficient in computer technology and Programming. I have worked with all Windows programs from Windows 95 through Windows 10. Skilled in Excel, PowerPoint, Word, and Spreadsheets. I enjoy giving presentations at any time; have spoken in front of thousands and hundreds to explain programs and new processes. Big Data Analysis, I have collected information and organized the information so that it is interpreted easily.
Work History
Accounts Receivable Specialist 07/2018 to Current
Rackspace Hosting Inc. San Antonio, TX
  • Worked with credit manager and assisted cash application specialists to ensure proper application of customer remittances. 
  • Produced, distributed and tracked invoices.
  • Identified, researched and resolved billing variances.
  • Processed tax exempt certificates, coupons and vendor credit inquiries.
  • Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Tracked contracts, proposals and waivers to keep billing accurate and current.
  • Used J.P. Morgan Access and Chase Orbital Programs along with Oracle, Core, and Encore Customer portals to review accounts.
Cash Applications Specialist 02/2018 to Current
Option Care San Antonio, TX
    I recently needed a job to work the night shift and this job was made available due to Option Care still being in a search for a new building to open the day shift. I need to be back on the day shift at this time.
  • Processed incoming cash receipts in such forms as check, ACH and wire to customer accounts.
  • Used CPR+ to keep track of all data.
  • Analyzed customer accounts to catch discrepancies before they became major issues.
  • Entered financial data into the company accounting database to be verified and reconciled.
Accounts Receivable Specialist 06/2016 to 02/2018
Stone Oak Pkwy San Antonio, TX
  • Collects customer information for the credit application and approval process and submits to management for review, approval, or denial of credit.
  • Assists in conducting periodic account reviews to identify and follow up on key accounts to ensure effective collection and customer service satisfaction.
  • May interface and partner with other business units as necessary.
  • This position entails handling $100,000's of dollars of payments daily received from all over the country.
  • Responsible for making sure funds are posted to correct account.
  • Contacting Clients to confirm where they want their checks and credit card payments applied.
  • Researched and resolved accounts payable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Child Support Representative 10/2015 to 06/2016
Systems and Methods Inc San Antonio
  • This position receives calls from child support customers and other stakeholders and responds to following contract requirements.
  • Customer Service Representatives are responsible for responding to correspondence according to standard Operating Procedures and other duties, as assigned.
  • Responsible for completing SMI system and State system updates in accordance with contract requirements.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Licensed Health Insurance Agent 04/2015 to 09/2015
UnitedHealthCare San Antonio, TX
  • Quickly adapted to learning the healthcare profession and billing.
  • Handled multiple accounts daily.
  • Satisfied many customers by reaching out to different facilities laboratories and doctors to assist with medical needs.
  • Adjusted to learning medical coding, this includes Diagnosis codes, Procedure Codes and CPT codes.
  • Evaluated the accuracy and quality of data entered into the agency management system.
Email/Chat Communications 01/2011 to 01/2014
  • Researched best practices in regards to consumers and how they would use chat as opposed to a phone/email experience.
  • Assisted with opening the first Insurance center that uses Chat for customer service.
  • Helped to coordinate computer programs such as Cisco Interaction Manager to work with customer's computer systems.
  • Assisted directly with customers and advised on Auto, Homeowners, Renters, Valuable Personal Property, and Umbrella Insurance accounts., Spent a year assisting members with Insurance accounts through Email Communications.
  • Developed underwriting abilities to determine what line of communication is best for a member's situation.
  • Assisted directly with customers and advised on Auto, Homeowners, Renters, Valuable Personal Property, and Umbrella Insurance accounts.
Coastal Underwriting Protection 01/2009 to 01/2011
  • After hurricanes hit the southeastern region of the country we wanted to keep a close eye on policy issues in those states.
  • Wen through the different states and counties to identify bad risks and good risks within the area.
  • Helped us to manage costs spent on coverage in high-risk areas of losses.
USAA Billing Trainer 01/2007 to 01/2009
  • Focused primarily on billing and pricing of premiums on policies.
  • Helped gather my team together and spend 2 months with them and building them up to take care of customer accounts on their own.
  • Also assisted in recovering funds from members and helping members to clear up account debts before beginning membership.
USAA Insurance Representative 02/2004 to 02/2007
  • Started at USAA and established and maintained 50 licenses in the United States to sell insurance and kept those my entire career at USAA.
  • Assisted directly with customers and advised on Auto, Homeowners, Renters, Valuable Personal Property, and Umbrella Insurance accounts.
High School Diploma 2004 Judson High School Graduate
This resume is created in 7 minutes.
Career Overview

Experienced FieldTechnician with proven ability to work in teams and independently to maintain a high level of productivity.

  • Strong work ethic.
  • Self motivated, initiative, high level of energy.
  • Solid communication skills.
  • Decision making, critical thinking, organizing and planning.
  • Dependable independent worker.
  • Tolerant and flexible to different situations.
  • Team building and leadership.
  • Safety and Regulatory compliance.
Professional Experience
Field Technician 01/2013 to Current Chesapeake - Great Plains Oilfield and Rental Canton, Ohio
  • Rig up frac sites for water transfer.
  • Operate various small to large water pumps.
  • Coordinate with multiple companies at once to complete fracing stages.
  • Monitor and adjust tank water levels according to frac rate.
  • Rig down and relocate equipment to next frac site.
Supervisor 03/2011 to 01/2013 Brickman Group Cleveland, Ohio
  • Managed and oversaw the overall quality of landscaping while handling the tasks of supervising and monitoring the daily activities of the landscape crew.
  • Managed the operations from the city of Hudson with out direct contact to Brickman headquarters.
  • Worked directly with the Arborist for the city of Hudson.
  • Handled the purchase of all grounds supplies, and materials, processed weekly employee time sheets, completed daily DOT logs, and maintained the company vehicle.
Security Installation Technician 05/2008 to 02/2010 Defender Security Akron, Ohio
  • Planned installations by surveying and evaluation location; identifying installation requirements; laying-out equipment and wiring plan.
  • Installed equipment; run and pull wiring; programmed and calibrated equipment; adhered to codes, regulations, and standards.
  • Verified system is functioning by testing equipment, connections, and signals; identifying and correcting problems.
  • Strong ability to provide instruction to customers on how to best utilize their security systems.
Leak Survey Technician 06/2007 to 05/2008 Dominion East Ohio Gas Cuyahoga Falls, Ohio
  • Worked directly in inspecting gas lines, meters, and gas leaks of various homes.
  • Assured the proper calibration of the gas meters, and outside remotes.
  • Interacted and informed customers of gas hazards, signs of leaks, and other various awareness.
  • Independently completed a daily list of homes that needed an inspection.
Licensed Life and Health Insurance Agent 12/2006 to 06/2007 Independent Agent Cuyahoga Falls, Ohio
  • Succeeded weekly quotas needed within the company through selling Mortgage Protection Insurance.
  • In depth calling to potential customers to set up appointments and meet with them; discuss and sell various Mortgage Protection Insurance.
  • Remarkably self-motivated with a strong work ethic and demonstrated discipline of working without a lot of structure and direct supervision.
  • IADC Rig Pass, 2013
  • Smith System of Driving, 2013
  • OSHA (10 hrs), 2013
  • CPR and First Aid, 2013
Apprenticeship: Bricklaying and Masonry 2006 NOADC Hudson, OH
  • 480 hours of training.
Associate Degree: Collision/Refinishing and Upholstery Technology 2004 Wyotech Laramie, WY
  • Courses consisting of 1,500 hours in Lab and Theory.
This resume is created in 7 minutes.

Interested in the Customer Service Representative position where I can strive to exceed customer/employer expectations by delivering second to none service. Maintain customer loyalty in all initiatives and interactions, always putting the customer first. 

  • Dedicated to process improvement
  • Over ten years of customer service experience and prior up-selling experience.
  • Type: 45 wpm.
  • Strong problem solving ability
  • Negotiation competency
  • Proficient in customer account software
  • Provide accurate and appropriate information in response to participant inquiries regarding health plans and 401k benefits-complaint handling
  • Managed a high-volume workload meeting and exceeding company quotas.
  • Used Prior customer service experience and applied knowledge from up-training as Benefits Representative.
  • Received bonus for Best customer service and call handle time.
  • Up-trained new staff on how to improve customer interactions.
  • Used Customer service experience and multitasking skills.
  • Verified and updated insurance information.
  • Referred patients to Patient Assistant Program per financial issue.
  • Top performer in 2008 and 2010.
  • First choose candidate to work from home based on performance level.
08/2018 to Current
Licensed Health Insurance Agent Aon Hewitt Orlando, FL
  • Assist current members of Medicare with plan selections
  • Up-sell members into new appropriate insurance plan
  • Absorb new information and adapt to new process  to ensure all members needs are met on a timely basis. 

06/2017 to 05/2018
Inside Sales Representative Delaware North Kennedy Space Center, FL
  • Provide information and generate sales of group and individual tickets
  • Manage large amount of inbound and outbound calls in a timely manner.
  • Sell Kennedy Space Center Visitor Complex products and vacation packages via telephone, email
01/2016 to 12/2016
Patient Care Coordinator Acaria Health Pharmacy Orlando, FL
  • Submit orders for Medicare and Medicaid members purchasing over the counter products
  • Assist with training new hires for current over the counter position
  • Update spreadsheet of orders daily to avoid re-shipments
03/2015 to 12/2015
Licensed Health Insurance Agent Teletech/Florida Blue Rockledge, FL
  • Sell and up-sell health insurance to preexisting and new customers calling to inquire or attain health insurance
  • Maintain follow up of new members regarding any changes to plan 
  • Document in detail all interactions with customers

09/2014 to 03/2015
Benefits Representative Randstad/Aon Hewitt Orlando, FL
  • Provide accurate and appropriate information in response to participant inquiries regarding 401K savings plan
  • Manage a high volume workload meeting and exceeding company quotas.
  • Resolve an average of 75 inquiries in any given week and consistently met performance guidelines in all areas
Seeking AS/Bachelor Degree: Health Information Eastern Florida State College Titusville, FL

Health Information 

High School Diploma: Required Subjects Northside Christian School Titusville, FL
Benefits, customer service experience, insurance, purchasing, selling
Additional Information
  • Willing to relocate
  • Authorized to work in the US for any employer
  • Health Insurance License obtained October 2015 
  • Completed required sections with a passing score  on first attempt.